Recent Reviews from Mercedes-Benz of Sarasota

Auto service was100% as advertised ?completed per review with auto tec?Randi Doyle.

Fast and thorough service appointment. Comfortable waiting areas with refreshments.

made maintenance recommendations. Did repairs for the engine work. The other recommendations went elsewhere, due to too high of pricing.

Great service and Michael in Service department was fabulous to work with. Great communication about my vehicle and options for repairs. Would highly recommend MB Service dept.

Beautiful dealership with lots of helpful staff. Great, helpful service dept..

no hassle experience, flexibility to negotiate the terms made it even easier for a first time customer like me. Alan the sales specialist was honest and knowledgeable. Thank you

I brought my 2015 G550 truck in for A1 60,000 mile service it has never had a scratch one it and was damaged after service. We had soup to nuts done on the truck. It is a collectors item. The last naturally asperated V 8 engine that now needs a rear bumper completely repainted. Service Manager never called with words of apologies for the incident. Apparently the car jockeys are not qualified drivers. I have been to the AMG Driving Academy, maybe they should all take lessons.

We had a very positive experience at BENZ of Sarasota. We were invited to the lounge to wait on our car. The technician was pleasant and worked efficently. Thank you

Thanks for the quick and professional service. The technician was great to work with and very knowledgeable.

Chris, while buried in service & repair work at the Clark Rd store, made the recall - service work I had done a pleasant and efficient process. spb

Always courteous and efficient.

Brian was professional, amiable and easy to deal with, a pleasure. Process of check receiving a check from corporate office was slower than anticipated, and check had incorrect home address listed on it. Otherwise, a smooth, pleasant transaction .

I have just one word, “AUTONATION”! Ask for an itemized bill before you pay...review it carefully you will be surprised! Just go to Tampa or Ft. Myers don't waste your time here.

I had a few issues a few months ago and I wanted to thank their GM Jim for rectifying everything that happened. He went beyond and above the call of duty for me. I can’t thank him enough. It changed everything for me about the dealership. He was amazing and I can’t thank him enough. I will definitely be a returning customer for any reason. Even buying my next Mercedes. And thanks for my new service advisor Glenn who also made things go smoothly. Thanks again for everything. Again thanks Jim. You were awesome 😎

Excellent, professional service Shaun is a true asset to the dealership.

Very friendly, efficient experience. Had to take care of a recall. Steven is a very professional service advisor.

Completed on time as scheduled. Cannot ask for any more than that.

Had another windshield replaced in my Mercedes and they went above and beyond... They found out I had a nail in my tire and replaced it. Fantastic dealership. Randi is such a joy to deal with when at Sarasota Mercedes

Mercedes Benz of Sarasota was efficient knowledgeable trustworthy and honest. Great customer service!

I bought a Sprinter van and they could find it. I clearly pointed it out and the staff dismissed everything I kept trying to tell them. Very insulting. Degrading. I redid this post because the general manager called me and was excellent at helping correct my concerns without brushing me off. I appreciate being validated when I am right. Customers believe or not are not often right. Most times they fly off the handle emotionally charged and then blame the person or company I am guilty as well. However the corrective response was excellent and I am a fan of this dealership now. Yes I would recommend buying here.

Absolutely love the customer service- bought my first Mercedes-Benz here 9 month ago, and they made the experience amazing!

Service was performed efficiently and staff was very helpful

I got to my 10:40 appointment at 10:35. No one greeted me. I stood waiting with my car for 15 minutes while Mercedes employees ignored me. I walked around, no one said good morning or can i help you. I ended up finding Steve, my service rep. Sitting at his desk and I asked if I could be helped. He was helpful, but I had to go looking. Not what I was used to in previous visits.

George at Sarasota Mercedes was very thorough and did a great job when we were purchasing our new vehicle. He was very knowledgeable and very attentive to what we needed for him to do for us. I’d say he went beyond what you find from other salespersons.

HIGHLY RECOMMENDED DEALERSHIP! AAAA++++ ALL THE WAY! EXCELLENT EXPERIENCE!

Shawn was great and the service on my Mercedes was timely and as promised.

I purchased a 2021 C-300 in September. An inspection revealed two balding rear tires after only six months of driving. Mercedes Benz replaced the tires with two brand new tires at no cost. Now that is an honest dealership!

This is a great dealer to have a service done, they quickly got my car in when the check engine light came on. They were quick to finish the service and get my car back. They did not push any other service just did what needed to get done.

Ordered sprinter van . They told me 3 months wait time before I can get the van. Max 6 months After 3 months they told me wait maybe more 6 months. Right now when I need service my check engine lights on. They can just scan have to schedule appointment and waiting time 2+ months Really????

Customer service is excellent with a good crew in place

Very nice

I was very impressed with the service at Mercedes-Benz of Sarasota! They were courteous, prompt and very professional! They were also reasonable on my invoice! Great Job!!

First service for SUV. Definitely recommend buying the tire/rim package when buying new vehicle.

an efficient operation in a short periode time - coffee break included, Thank you

Chris my service person was great, took a shuttle home, car done same day. I?m very happy with the service on my vehicle.

Great service! Steven Appollini - Service Advisor - is the best.

Kyle (sales) and Jason (finance) were fantastic. Professional. Helpful. Knowledgeable. Great experience with these two.

I had an appointment at 9:20. Vehicle was take in on time. Took less time than they had predicted. Thomas Kneski, my service advisor, took good care of me.

The receptionist in the service department was excellent.

Dave is very good at what he does for mercedes Benz, highly recommended

I noticed a low tire pressure alert after I started my vehicle and found there was a nail in my left rear tire. My husband called MB of Sarasota and spoke with the Asst Svc Manager, Michael Bodner. He was able to schedule me in for a quick tire repair the same day! Thanks Michael B. and tech Brandon D. for getting me back on the road so fast. Excellent Service Department- I won’t take my Benz anywhere else!

Mr Thomas Kneski is the best advisor I have had since the 9 years I have been dealing with Mercedes Benz in Sarasota . Outstanding service !

When I arrived at the dealer for my annual service I was expecting a complementary car since I booked the service appointment 5 weeks in advance. Upon arrival they didn't have any complementary cars available ,but Thomas offered to have a driver take me to & from my office while service was being done, which I accepted. Thomas the Assistant Service Manager did an excellent job in addressing my issue.

Extremely bad experience with this dealership while trying to purchase and finance a new Mercedes through them. Their finance department is very rude and does not know how to speak with clients. Had an approval for a loan from my own bank and took it to them. They will force to still do the credit application through them. Be aware of the tactics if you are going to finance through them

No one came to help me drop of the car service was fine when I came to pick the car up my rep was not there so another rep help it took a long time for the car to show and I never received any paperwork

Brett at Sarasota Mercedes is amazing. Yea, it costs a little more for me to take my CLK to the dealership for service, but the honesty and integrity of this service department is unmatched. They are low pressure, professional and master of their crafts. Sorry to hear that Brett is leaving.

Due to an abundance of cars from south Florida and some issues from the hurricane earlier this year the dealership was flooded with repairs and they were not able to compete all repairs within the time I had left the car with them. We have rescheduled to do the remaining work soon.

Excellent mechanics- had our car at another dealership and they didn?t correct the electronic issue. Mercedes of Sarasota FL correctly diagnosed and fixed the problem. Also - very kind customer service reps.

Brett Ferrucci handled my service in a very professional manner. Would recommend him to anyone. Thank You!!!

Despite a hiccup with new tire delivery dates Shawn was the utmost professional and provided excellent service in spite of it. Kudos and thank you?d to Shawn and the service manager

My purchasing car from Mercedes Benz was absolute pleasure. Stephen was so patient and helpful. He was with us in every step of way , from booking till delivery of the car. The showroom manager is also such a nice gentleman. He makes sure to meet every client and makes them feel comfortable. Finance team is also so friendly and efficient.

I appreciate the excellent service and the professionalism of the employees. Always enjoy bringing my vehicle for service at this place. Thank you Brett F.

My sales consultant, Bryan, was wonderful to work with. He was easy going, informative, efficient, and I never felt pressured during the buying process. I was able to be relaxed and enjoy the process while working with him. James, in Financial services, was also great! The new manager of the dealership made a point to chat with us, which, from a customer service point of view, was very much appreciated. Overall, it was a GREAT experience, and highly recommend. Definitely ask for Bryan!

Took great care of me, Professional staff

Always great service! Everyone is so nice!

They do all they can to make your experience great. On a side note, I own a construction company, I had to stop there to check on my car, I was dirty, and probably looked broke, lol. The only person who acknowledged me was my service guy. I walked around the showroom looking at some cars I may be interested in, no one even gave me the courtesy of asking if they could help me. They need to be careful, not to judge a book by its cover. That being said, the sales guy Peter, and the service guy, Glen are awesome!

Lisa Gillespie made sure my service was thorough, quick and friendly. An A+ experience.

Thank you for the best ever in quality customer service from every experience and point of contact. I am very glad to have been a Mercedes customer for nearly 30 years

Scott was my salesman. He did a great job of showing the car and demonstrating the features. I felt like the customer service was excellent. Everyone I encountered was helpful and seemed highly trained on customer service. A small dent was made during the cleanup and detail. Scott recognized it, pointed it out and made arrangements to have it repaired. Overall, a very good experience.

I think the service consultant treated me with respect and received an estimate of my service. My biggest disappointment was the discrepancy between the estimate provided for the basic service and the actual bill. Some additional costs were related to additional work relative to leaks, which is understandable, but in reviewing some of the charges, I felt the labor costs were too high at just about 80% of the $5,200 invoice. There were some costs that I felt were nickel and diming me to death like disposing oil waste fees. I do understand this is all part of the cost of maintaining a high end dealership and will have to consider a lower end vehicle purchase complimented by a lower price dealer cost in the future.

When we were looking for a pre-owned car, our first choice was to go to Mercedes-Benz of Sarasota. As Mercedes owners, we have been extremely satisfied with the quality, drivability and style of our vehicle. Greg Brock, our sales associate was extremely helpful and found the car we were looking for. He listened to our requirements and was diligent in answering all of our questions. His patience while we test drove and researched was greatly appreciated. Robert and Allan were also knowledgeable and very helpful. The whole process was enjoyable. We highly recommend Greg if you are in the market for a car.

Being new to the area & away from my home dealership I was concerned. I must say, Shawn at MBOS exceeded the service experience I’ve received in my old state. You have a new lifelong customer thanks to him.

Very good service once I got beyond the log jam of cars outside Service. Thomas was clear, polite, and helpful. Exiting was the same morass. Even Thomas struggles locating my car. It is so congested that I am sure you have heard this several times before now. Otherwise I look forward to returning.

Very helpful, pleasant and satisfying, handled professionally from start to finish. Five stars and two thumbs up from a first-time customer.

Friendly staff, fast service, great overall experience. Lisa is a pleasure to deal with, very good on keeping me up to date with my vehicle status.

Make a appointment at least one week ago for service and asked the shuttle service at 10:45am, well when I arrived I’ve been told I need wait someone call my name for shuttle service, then I wait till 12pm! After drop me to my destination when I done my things I call before let them know I still need working afternoon, and the lady on the phone told me gonna take 20mins at 1:19 and I actually have my ride on 1:58. The lady on the phone just keep talking and explaining and keeping saying sorry. Not complaining just disappointed with Mercedes-Benz service, very bad.

We were satisfied with Bret, he was the service man that oversaw a recall for speed sensors, and a transmission flush. We were not happy to see the warning symbols come on for the abs and two other symbols, on our way home. I called Mercedes of Sarasota this morning telling them about the problem. From what I read on line, this is related to the speed sensors. We have been getting this sprinter ready for a trip to Missouri to pick up our Granddaughter, for Thanksgiving. We were scheduled to leave in about a week. I'm hoping this can be taken care of as soon as possible. It would have been 5 stars, if not for the problem of warning lights coming on. I have faith with Sarasota Mercedes, that it will be taken care of. Thank you June, and Lester Storicks.

Thank you Lisa for your exceptional service. I will be coming back again.

Very good customer service. There was a recall on my car which they fixed and even did a full inspection after. I waited in the lounge with my laptop and worked while they did the service on my car and all the staff was friendly and helpful. Very good at communicating and keeping me informed.

Great experience except for car not being washed at all which was the expectation level set w me. The van shuttle ride home and pickup at my home the next day made it easier… Good communication and I was surprised they sent me a video msg from the mechanic that did my “B” service which was great. In addition I purchased 2 new Pirelli tires with balancing and that was not a problem. They are also on the main Mercedes system so they could see my prepaid services from when I purchased my Mercedes in Georgia. Also they offer good extended warranties when your warranty runs out and can extend up to 7 years I think… I recommend them….

Service was excellent, but cost for battery was excessive.

Great service department. Honest, straightforward and very friendly. I will be returning here for all of my regular Mercedes maintenance. Thank you!

We had an appointment Wednesday the 22nd of February when we arrived a gentlemen greeted us and we parked in the line where he directed us to go we left our keys in the car and went inside to wait. after 2 1/2 hrs we checked on our car and it wasn't even started to b worked on. We were told we never signed in but were never told to do so. We naturally thought the individual out front took care of that. you only get 1 chance to make a first impression and I wouldn't buy from you solely because of your lack of service

Fair Service Center in Sarasota

My service tech is thorough and honest with the service and repairs. I never have an issue after the service or repair. I have been to other Mercedes dealers in Chicago and Fort Myers and have ally mechanics, can't trust them.

Great place and service dept. did not buy here but am very grateful for the service they provide. Michael my service advisor treats me well.

Service writer did not show for the appointment. Waited at least twenty minutes until someone else asked to help. You had the car for 6 business days before the repair started and it was NOT finished. We took our car to Ft. Myers for the repair. Oh, they did wash the car! We are disappointed!

Working with Glenn was very pleasant he explained the cost and what is needed to to be done and what can be waited on without being pushy. Received videos showing the service was done on my car .

The service tech, Brett makes every effort to service my car fully with no worries. I have never left the dealership with an issue. He is honest and knows me and the car.

Sales representative George Hajal is the best man in this demanding job I met in my long life.His knowledge and human approach are without precedent.This Mercedes C 300 is the second car I bought from him and I hope not the last ( I am 86 years old). Mercedes Sarasota,Florida should be proud to have him.Thank you George !

stress free sales person made us feel like we were part of the family

My appointment was made for oil change, multi-point inspection, front wheel alignment, & new tire mount, plus battery check, as vehicle sat for 2 weeks, & I had to jump it to bring it in. Was told when I made the appointment that they could do it. When I got there, I was told. they could only do the oil change, battery check,, & inspection,because their rack isn't wide enough for dual wheels, & they can't mount a truck tire on a aluminum wheel. Waited 2 months for this appointment, & drove 1 hour to get there. The service manager was great, & apologized for the inconvenience, & covered the the bill. The multi-point inspection showed everything was good, & battery must have charged backup driving there. I got home, decided to re-check the battery, & charge it up more if need be. The Sprinter battery is under a metal plate under the driver's feet, which is secured with 4 Mercedes tool only, hex-type Allen wrench bolts, that were fastened so f----ing tight, that I can't get them out to check, or replace the battery!! Thanks-Mercedes!

Great Service! I work at the John and Mable Ringling Museum of Art and our department has an aging Sprinter 3500 Workhorse Van that needed some attention, Freightliner would no longer service the unit. Mercedes-Benz of Sarasota was wonderful and was able to take care of all our critical service needs. We are confident we will have many more years of service from our Van now that we have Mercedes-Benz of Sarasota caring for our Van. And they have cookies in the waiting room!

Shaw, my service advisor was awesome. Great experience.

Fast efficient friendly

Tucker & Walter both very helpful and knowledgable, made the decision a no-brainer!

Glenn was great. The car was done earlier than expected.

2/16/23 I purchased my 2022 E350 from Mercedes of Sarasota and they came through again with flying colors. I live in Tampa and had an unusual problem with my E350. I took it to Mercedes Benz of Tampa and, after keeping it all day without giving me a loaner or any update, they concluded they could not diagnose the problem. I drove the vehicle home at 7:00 that night. I called MB Sarasota the following morning and Jim (service manager) personally asked me to bring the car to them and that they would take care of it including providing me a loaner. I drove to Sarasota that day and Jim and Tony (chief mechanic) were waiting for me in Jim's office. Tony had already remotely diagnosed the problem and shared it with me upon my arrival, having already ordered the part. I left in a beautiful MB loaner and returned a week later to pick up my vehicle all taken care of. I was so thankful and impressed with their excellent service that I brought Jim and Tony each a Bordeaux. This is not an anomaly. It is simply a culture of excellent service.

Tucker knows his electric cars, I left the dealership with my new car well informed and ready to enjoy!

From start to finish, until I was driving the Thunderbird off of the lot Stephen was amazing! This guy truly deserves a raise and took the time to address any concerns I had on the vehicle going above and beyond every step of the way. An asset to Mercedes Benz Autonation with great communication and customer service to get the deal done for me. Appreciate the amazing service and experience I had at Mercedes Benz of Sarasota.

Car broke down and had to tow to dealership. Prompt evaluation and repair.

Steven Appolloni has always expressed concern for my vehicle service needs. gets the work done correctly and on a timely basis.

service was thorough and friendly

Steven Appolloni always responds quickly, gets the work done correctly, and on a timely basis. My Family Appreciates Steven Appolloni and George Hajal from Sarasota Mercedes. We also had several great experiences with George Hajal since 2010 we purchased 8 Mercedes and wonderful Experience every time. Joe and Jewels and Michelangelo Palmisano

I made a reservation for service and a loaner 3 1/2 weeks in advance and it took me almost an hour to drop off my car and obtain a loaner - and from Enterprise - not Mercedes! I felt the staff was overwhelmed and consequently, unresponsive to my needs. This was not my experience in the past! And my one request to tighten the license plate frame was not done.

Service department made requested repairs quickly while I waited in service lounge.

My experience has always been first rate. Service is on time and communication of issues is understandable.

Dear Peter Bolduc and GSM Jamie Muldoon, thank you for the great experience I had today in purchasing my new E450 Cabriolet. I never saw such professionalism, knowledge and speed in making this deal come to fruition. Peter, you are the best !!! I am so looking forward to getting my new vehicle but wanted to thank you both in advance. Looking forward to driving my new car. Regards, Tom

Easy to schedule. Great communication up front and during as the process unfolded. Getting a video from the service technician is a real plus. Randi, our service advisor was terrific.

Great place to buy a car!!

Probably the best car buying experience ever! Alan was terrific, funny, personable and professional! Ask for Alan R!

After my first time with this location, I couldn't say a lot, but it was OK, than I had couple not nice situations here, but I have to update my review, because I have to say, that I had very good experience here today. I came without an appointment and they were treated me at the highest level. It was safety issue in my car and service manager Scott took care of everything. I am writing about Scott, because without him, I would be sent home by the advisor, but my new advisor Thomas is also very nice and doing good job. Service team fixed my issue within 2 hours with car wash. I am lucky, that they could do it. Big thank you!

Excellent service and an easy experience buying a car. Manny was a great sales person.

Good services, great follow-up in the whole process . Glen my sales advisory very professional I strongly recommend.

1. Quick and efficient operations. 2. Nice waiting environment (great coffee). 3. Excellent service overall.

Awesome people, very friendly. Our salesman Mr. George Hajal assisted with buying our car and making it as easy as possible. Thank you. Highly recommended to anyone looking.

Quick, Easy and very nice all of the people

Very busy service department but quality of personal service is unmatched. They are personable and truly care about taking great care of their customers! Lisa is great!

My service technician Chris was friendly and polite. They resolved my issue which a local tire shop couldn't!

The staff was extremely friendly and professional. I was only there for some recalls on my Metris van and Shawn had me in and out in two days. Sent me videos of work completed. Very impressive. I definitely will recommend this dealership to friends and clients.

Mercedes service is wonderful. They were flexible with the times and car drop off and pick up. So nice and fixed everything perfectly. And of course it’s always a bonus to get the car back washed and all clean! Great professionalism from my rep Steven too. He is always great!

Great work. Great service. Chris is awesome.

Professional

They are doing a wonderful job under all the burdens the world is presently experiencing. Help, Product , Big demand! They are making it easier by having great truthfulness in communicating. I guess it sounds a little bit like describing Integrity!

I needed emergency same-day service. When I called it was as though this happens all the time. I was contacted in short order by Lisa who ensured that everything ran like clockwork. Could not have been happier.

While vacationing in the Sarasota area from Iowa, we had a rear suspension airbag punctured on a Saturday. Mercedes Benz of Sarasota was just minutes away but was very busy and could not schedule a repair until the following Thursday. Special thanks to Christina at the call center, who partnered with the service manager, Jim, and worked us in on Monday, had the parts in stock and repairs completed the same day, allowing us to leave to come home as scheduled on Tuesday. The service advisor, Shawn Barnett, made the process smooth and efficient. The shuttle driver, George, was great. Very much appreciated the video walkaround they offer to present the problem remotely without having to be in the service department. We vacation there often and will definitely return to them for service when needed. Very nice facility. Thank you all so very much!

Mercedes-Benz of Sarasota provided me a great deal for a new C300. It’s a great car! Stephen continues to work with me, so I can get the most out of my C300. Thanks Mercedes-Benz!

Great experience! I was so happy to finally get great service and honest straight forward pricing. The finance guy were awesome best experience buying a car I have ever had. Thanks for wonderful service!

My sunroom stopped working and Brett had it fixed in a few days. Good as new now. They have a loaner car waiting for you and friendly faces!!

Service Consultant was pleasant, courteous, thorough, and efficient. Work was completed in timeframe expected and I was happily on my way.

Service was great from the start to finish. Lady who took care of me when I walked in until I left was wonderful and efficient. Wonderful service and clean. Thanks so much!

Great service always. My tech Lisa Gillespie is the best.

Stop

Over charged! I have been in the dealership twice in the last week. I thought the first bill seemed high —but it’s when I had the second appointment that I dug deeper and realized I have paid twice the amount— I received a service for $650 that I priced at 2 other service departments—-the estimates came in at $300—then I needed 2 tires—-the appointment was a bit chaotic—I was quoted 1500 for 4–I only needed 2–i again agreed to have them order 2 tires—when I received the bill for 2 tires—my bill was $1100–this was high and not what I was quoted—after reviewing—I received the exact same tire estimate from 2 other facilities—coming in at $600 installed—exact tire!!! This is twice in one week I paid double—I will not return and I will advise my friends and neighbors of the practices of our local Mercedes of Sarasota. What’s a shame is that I expect to pay a bit higher than other shops and would have done so—until it seemed so extreme— Unhappy customer.

Took my 2020 GLC 300 in for warranty service and had a great experience. Brett was my service advisor. Despite being very busy, he was courteous, helpful and informative. My wait time was 1 1/2 hours and my car was washed and serviced right on time. I also spoke to James in Finance about an extended warranty and he was very helpful and provided answers to my questions. Additionally Kyle Hunter, in sales helped me program the technology since I am the second owner. He was very patient and helpful. All around I would recommend this Dealership for your Mercedes.

Brett was my service advisor. Although being very busy, he was helpful, informative and courteous. GLC 300 was serviced and washed in 1 1/2 hours. As I waited I spoke to James in Finance about an extended warranty. He was great. Then Kyle Hunter (sales) helped me with the Technology. I'm a second owner and he updated the "me" app, bluetooth, etc.

I greatly appreciate Shawn's sincere interest in the customer having a very pleasant experience . Unfortunately, in many cases, the client is left to wonder thru the obis trying to navigate their way thru the latest woke technology only to find, they have failed at every level to accomplish the simplest of task. Mercedes Benz of Sarasota has managed to forgo this nonsense and has professional, Service advisers, and Shawn is one of the best. Thank you.

Follow up phone call was within 1/2 hour of my request. We were met at the door of the dealership with the vehicle I wanted to see waiting for a test drive. No pressure sales person...answered all questions. GM came over to introduce himself. Easy decision for us....it was the right car, all questions answered, no surprises, very professional. This is an Auto Nation dealer...it makes a difference.

I only have 2 words, Steven Apollino. He is the greatest service advisor in the world. He is the only reason I have bought 3 Mercedes.

Unparalleled experience from start to finish. George Hajal went the extra mile. Such a phenomenal team of professionals committed to customer satisfaction. Buy with confidence.

Lisa was my service contact person she was efficient and followed up with every detail! Such a great dealership!

Lisa is always very helpful and informative. She is a great Service Technician. I am always assured my car is serviced to the best and safe!

As a Canadian vacationing in Sarasota I was relieved by the quick response to my problem. Glenn the service advisor was thorough and so helpful. I can’t say enough about how smoothly things were handled. Highly recommend.

I confirm that my experience at Auto nation Mecedez Benz has been outstanding. The sale representative Mr Zimmerman and the representative for the contract ans warranty have given to me the best service. They were kind, and attentive. I had the feeling to be a very important people.

Absolutely best experience , I would like to thank Kurt Raguth and Robert Binyatov for such a great experience

Anthony from roadside came to my home for a recall notice. He was exceptional in his knowledge and customer service.

Everybody was very professional and courteous, very good experience.

Needed to get my rear wiper replaced as it must of feel off. I went to the service line, checked in and it was done in a flash! During the last service B visit about 2 months ago I had the wiper replaced so they replaced again complimentary. Outstanding customer service and service in general! Thank you so much!

Lisa Gillespie in service is awesome. Great communication, friendly and considerate of you time.

Stephen Willians was amazing to work with on my first Mercedes Benz purchase. He made sure that every aspect of the process was easy and always followed up. Thank you!

The buying experience at MB Sarasota was seamless, comfortable and actually enjoyable. Alan Rybak was the consummate salesman. He was pleasant, articulate, knowledgeable and extremely helpful. I would recommend, both.

Our Experience at Mercedes-Benz of Sarasota has been great. We went in looking for a new family vehicle and we were greeted with warmth, friendliness and patience. George has been wonderful in helping us navigate through various options and models. He is patient and very caring when it comes to his customers. If you are looking for a new vehicle, or don't really know what you are looking for, we highly encourage you to go see George, he will take good care of you, as he has all his new and existing loyal customers.

Everything great, however the software repair did not stay fixed

Very professional people and everything was so easy

Professional service, nice modern and clean facility

I have been taking my low mileage 2006 SLK 350 to Mercedes-Benz for the past 16 years and have NEVER been disappointed. The staff and technicians are not only professional and efficient, but they also truly care for their patrons. I applaud the service manager, Jim Foulkrod...the leader of that well-trained team! Jim not only listened intently and answered all my questions but he also ensured I was totally happy with the end result! Highly recommended! ...Effa Beauette

After an unfortunate experience of a tire blowout in the middle of nowhere, I was able to get towed to MB of Sarasota. They were already closed, so I left my car in the designated area. They sent a text first thing the next morning, opening a line for communication. They provided frequent updates and sent an Uber to my hotel once the car was ready. Beyond thankful for the kindness, understanding and quick resolve. Highly recommend this team in Sarasota!

The professional way they do things. They show a lot of organization just by the looks of their lounge and offices. My car was ready in a limited amount of time. My service man Brett went over everything they did on my bill.

We appreciate your feedback. Your response will help us serve you better in the future. Facebook Google Your Review: Copy They were very rude. I took my car to get battery changed and asked them to check my seatbelts and get my car serviced. They told me it was too soon for the yearly service and I got a email 2 days later saying it was time. And they said my seatbelts were fine. They were not. They said this after the took car for a test drive. They retract but then you have to feed them into the car. So I called the manager and told him and they ordered me some and told me that soon as they come in I would get a loaner. This was their mistake and I was told they were in but I couldn’t get a loaner for almost a month. Mind you I live a hour away. I called another dealership and got an appointment with them. There is no way I was going to give them any money. They will never have my business

One year basic service and software update. I didn’t expect the software update so took much longer than expected. Should have been told this ahead of time

Courteous, professional service! I worked with Lisa who could have not been more helpful. From the time the appointment was booked to my getting my car serviced and back was seem less . I would highly recommend this dealer

My service coordinator (Lisa Gillespie) was amazing! I had a dent in my car from Hurricane Ian and she got me an estimate and had the work completed flawlessly while my car was in for warranty work. I will always ask for Lisa!

Most Professional and efficient. This Service Department is a joy to work with. Very satisfied. Never an issue. Expert and outstanding assistance always. Lucky to have found them.

Very disappointed with the service. At the prices they charge, things like putting too much oil in and no windshield washer fluid at all should not happen. This indicates no attention to detail which has never happened before to us at ANY Mercedes dealer!

Randy Doyle my service advisor always exceeds my expectations. She returns calls promptly and pays attention to detail. Not to mention she listens. Besides, they have great coffee. Lol

Extremely friendly and personable. After purchasing the vehicle, there were several follow ups from our sales person Alfredo making sure everything was OK.

Visited this dealership a few times, test drove the GLA 250 and was impressed by not only the car but the professionalism of Scott Tierney who answered all my questions and took the time to go over all the features of the car. Needless to say, Scott went out of his way, to get me the car I was looking for and I purchased it.

I had my Mercedes S580 in for battery issue and received a software update to correct the issue and Tom in the service department took care of everything with out delay

Brett Ferrucci provided every detail along the service process. He was responsive and extremely helpful. Best service experience I?ve ever had!

Service and employees were great! The only reason I gave it 4 stars was my loaner car was dirty and smelled.

Service and employees were great! The only reason I gave it 4 stars was my loaner car was dirty and smelled.

Professional, helpful, beautiful and comfortable waiting room.

I brought my Sprinter RV for some service. The problem was quickly diagnosed. All the staff were very courteous and helpful. Waiting area was nice. The vehicle was ready when promised.

Randi Doyle is the absolute BEST SERVICE ADVISOR that I have encountered. She consistently goes out of her way to provide top shelf service, is flexible and has a can do attitude. She is an outstanding representative for your business, keep her happy.

I called the parts department I told them I'm driving 30 minutes away I got there a 457pm the doors were locked I told him get the part ready have it on the counter I will be there and be real close but I be there. Online says you guys close at 5pm why was your parts door locked at 457pm?? Shame on you Mercedes my transaction literally would have been less than . Plus the guy was sitting behind the counter at the Parts department just laughing yeah that might be funny to you sir.

We purchased a new C Class for my wife 10 days ago. When we stopped by to pick up floor mats after 7 days she had to give Tucker Kittle a big hug while exclaiming "I LOVE IT"! From the buying process to the orientation to the first long drives, it could not have gone any better. She has always had German cars but is now spoiled forever by MB of Sarasota and her new C Class.

Kyle Hunter was a pleasure to work with. He was efficient, patient and thorough. James Kneski was a pleasure to work with during the purchase. I would definitely recommend this dealership .

I had a pleasant sales experience at Mercedes if SRQ. I bought two cars and everything went pretty smooth…

I purchased a certified pre owned Mercedes E300 from this dealer and when I had the annual B1 service done, I was informed that one of the tires was a different size than the other 3. Since I know that I had no tire work done on this car while I owned it, I know that this car was sold to me with an odd sized tire. The dealer?s certification of this car was not reliable

The service at Mercedes Benz of Sarasota is always top notch! Michael always keeps me informed throughout the process!

2 hour 10000 mile service with 8 am drop off. Pick up at three. Car ready at 4. A bit disappointing as the car went up in the lift at 3 when I got there. They did make it right with a discount on the service charge. Different excuses from service rep vs mechanic. I say just be honest.

Routine B service was handled in an extremely efficient manner. No problems, surprises or delays.

Mercedes -Benz of Sarasota is a fine place. Both Greg Brock and James Kneski did an excellent job helping me find my perfect car! They were both patient, professional and helpful. Thank you guys! I am loving my new ride, it drives like a dream!

Always a great experience every time I take my car in for service!

My Car needed regular service. It was easy to schedule on-line and get a loaner. When I got there Glenn had everything ready, including a few recalls that needed to be checked out. Great service every time!

Salesman was nice. They were overall pretty decent. Finance department was a bit of a different story. They offered me 25K down and a 12.5 percent interest. I decline, came back with a check from my bank at 5%. I say this because not only did I get a better offer but even with a check it took me 5 hours to get out of the dealership. The finance guy wasn't to pushy with the warranty options. He asked a couple times but I was firm and said no. He left it alone. Overall, I think the transaction took way to long since I had my own financing and check but the salesman was great. I also got a good deal on my purchase. As for my trade in. Not the best but not the worst.

Very good and attentive sales service. I didn't end up buying a car yet but Alfredo was very helpful and made sure to help me choose the right car. Highly recommended! EDIT : I did end up buying the car after all. Alfredo and his management team made it happen. I could not be more pleased. Edit : Went in for service this week. I found the service advisor very helpful and he took care of my car's issue quickly.

Dealer ship did jib as needed. Service was ….. ok.

Was interested in a used 911 Porsche. Made the appointment for 1/26 at 10:00 am. Manny calls me on 1/26 at 9:00 am and informs me that the GM has SOLD the car to another dealership. Evidently, my interest didn't matter ! Definitely WOULD NOT do business with them !!!!!!

Always helpful and knowledgeable.

Salesman was nice. They were overall pretty decent. Finance department was a bit of a different story. They offered me 25K down and a 12.5 percent interest. I decline, came back with a check from my bank at 5%. I say this because not only did I get a better offer but even with a check it took me 5 hours to get out of the dealership. The finance guy wasn't to pushy with the warranty options. He asked a couple times but I was firm and said no. He left it alone. Overall, I think the transaction took way to long since I had my own financing and check but the salesman was great. I also got a good deal on my purchase. As for my trade in. Not the best but not the worst.

Shawn and the maintenance team at Mercedes are always the most qualified and professionals in the industry No matter the reason whether it be scheduled maintenance or the entire underside being damaged (which was in my case 🤦🏼‍♂️) the team at Mercedes always make sure I know exactly the what’s and hows Honestly I hate having to bring my vehicle in but Knowing that I will receive the best and most competent service make it a bit less painful KUDOS to the entire team at Mercedes of Sarasota

While approval for the warranty repairs took much longer than expected, the repairs were properly and timely done and the Mercedes works great again

I purchased a used Mercedes E550, I did a considerable amount of shopping and realized the asking price was very fair, My salesman Tucker was very knowledgeable and low pressure, he was also very helpful once I purchased the vehicle showing me how to everything works, I would highly recommend Mercedes Benz of Sarasota

Very busy dealership, if you wait for your serviced car, waiting area clean and offers food and morning drinks.

Not much inventory, I've been to better dealerships

Scott Tierney was very professional. Answered all my questions. I was so satisfied that I purchased my new car from him.

Brought my AMG GLE 43 for service jan 24 as per 9am appointment. We suspected something was wrong with the tire ( hubby told them it may even need a new tire). Didnt hear back from them at all, we called and spoke to service person at 2:20 pm and was told car was just in the shop then and that customers who wait for their cars at the dealership have priority over customers who leave their car there regardless of appointment time. Was told they would call back when they looked at the car and should have it back by end of day. No apologies for lack of follow up or feedback. I phoned back at 6:50 pm and was told car was in shop but no one was there to assist me. My husband went to pick up the car this morning as nothing had been done to it at all and we heard nothing back from the dealership. Service guy said situation was with the service manager now, who we have not heard from either! Mercedes and Auto nation ( whoever auto nation is) will be hearing about this terrible service! We are Canadian and my car was purchased in Canada, but we also did buy a used car from then to leave down here at our vacation home. We might have been understanding if we had received followup/feedback or a phone call at least once during the day or evening. Don’t go there for car service!

Great organized facility, comfortable waiting area and great service advisors

Service department makes you feel like they are doing you a favor. Have been in 2 times and both experiences the same. Did not use them and I’ll find another dealer to use. New to the area and I would not recommend them.

The sales department was very professional..William was very professional.. His many years of experience in dealing with clients was very evident..

The work on my ML 350 was performed as scheduled and a loaner car was provided as promised. Work performed was satisfactory and car was available for pick up as promised. The only knock was the service bay seemed understaffed for the volume of customers when I picked the car up which took a little longer than expected.

Michael provided key details and immediate responses to my inquiries! Excellent customer service from all at the service department and dealership!

tires were rotated, but when I went down the road tire pressure light came on...odd as they just rotated tires and should have check the air pressure

Great service and professional quality A little pricey, but downright great service provider and love their cars that?s all I have can?t say more I think that says it all

Run Flat tires are a pain in the kaboose. If the car you want has them, change them for a spare tire model!

The dealership is great looking and clean but check in did not go as planned. I waited weeks to have a loaner car, but they ran out of loaners with the person ahead of me. They did accommodate my request by getting a car from Enterprise at their expense. That took extra time to wait for that. Enterprise brought a Ford Mustang for me to drive, kind of fun but I'm only 4'10" and it didn't fit me to see over the hood and drive safely. Because I had a loaner, my service appointment went to the end of the line because others were there and waiting for service. I ended up keeping the loaner car overnight.

Excellent service experience setting up appointment and car check up

Chris is always provides me with a high level of service and satisfaction.

I purchased a 2021 Lincoln Aviator Kyle Hunter was my salesmen and he was terrific!!!! Kyle was friendly, professional, great personality! I would highly recommend , and I would purchase another car from Kyle at Mercedes of Sarasota.

The 10,000 mile service was quick and easy and included a car wash

This dealership really gave us more than 5 star service! Thank you Jamie Muldoone, Scott Tierney & Jason Killingbeck! What a team!

Pleasant professional been going there for years very dependable close by …..never had a problem……

My tire had a slow leak which needed fixed. I called Mercedes Benz of Sarasota at 10 AM and they made an appointment for me at 1:00. My service advisor Glenn took my info and showed me the customer lounge were I could observe the technician work on my car. I couldn't believe the quality care the technician provided. Besides repairing the tire he checked all the tires, did a recall check, reviewed a list of check points and topped off the fluids under the hood. When done my car had been washed and dried. Wow. I was just happy I could find someone to fix my tire but I got the royal treatment.

Jamie Muldoon, Scott Teirney & Jason Killingbeck did an incredible job! Our family owned a Mercedes- Benz dealership for over 50 years & our bar is very high! This team hit & passed the mark!

I brought my Smart car for 2 in for service and I also had a problem with turn signal on the right side back . They changed the bulb but no one checked to make sure it was working. So, I had to bring it back another day. They changed the bulb again, and said it must be an electrical problem. E Well that’s why I went there. He said the car is ready it is on the other side of the wall. So , I went there opened the door and the front seat had been moved and the battery was sticking out , they didn’t finish the job. I went back in the building and told him everything is still apart. His reaction was totally uncalled for. He said, I didn’t notice it. It is to small .The poor fellow who was working on it, was looking for the car so he could put it back together. He was with a client and thought it was very funny. I hope I never have to go back there.

I brought my car in for a large nail that got embedded into my tire. It was a huge inconvenience not having a car for work and I was concerned that the rest of the week would be a struggle. Within a few hours, it was fixed and ready to drive again. So grateful for their quality service!

Waited for my vehicle and watched the service in attached garage.

They use the wrong oil for my car and now the engine is making noise and it?s all on the receipt

Lisa was so patient and a pleasure to work with! Spent way more than we wanted or felt we could afford and still was a great experience and happy we did it. Great investment!

Chris Robinson is courteous, attentive to my needs, and kept me up to date as to the extensive servicing of my car. Also, the mechanic, Donald Ciko, who did the major work on my 18 year old car did an excellent job. The engine is quieter and has good acceleration. Very pleased with overall service. My car has been serviced by the dealership, since it was purchased at Sarasota Mercedes.

Great customer service, and very knowledgeable staff. Treated me like I was a priority even though they were very busy

I found the dealership to be clean and comfortable while I waited for my repairs. The service agent was very nice and professional. A good experience.

The dealership did a incredible job of finding me a car that fit my needs and they gave me great money on my trade. The dealerships total performance on every aspect of my personal needs was over the top . They did a great job !

The detailing of my GLE 350 was superior. Thank you, Lisa Gillespie, for being a stellar service representative! MBT

Service department prices are a scam !!!!please do research and compare quotes before you let them rip you off $450 for oil change $220 for wipers And list keeps going

Great experience. Easy negotiation, financing was slow, but they did there job and got me the best deal possible.

I had my 2022 Mercedes serviced by Mercedes-Benz of Sarasota on Saturday, 1/14/23. It was my 10K checkup. They were very courteous and efficient. I was in and out in about an hour.

I was on vacation and arrived in Sarasota. On the way to check in to the hotel, my GLE 53 got a flat. I stopped by the dealership and explained my dilemma to the service manager. It was 5pm, but he said, “I’ve got guys here till seven, let’s write it up and get the car back.” Ninety minutes later I was leaving the dealership with two new tires mounted and balanced! Thank you Mercedes Benz of Sarasota. AMAZING SERVICE!!!

I've been coming here since I moved to Sarasota in 2020, and I'm usually satisfied with the service and turnaround. However, this last trip has me seething. I called service to see if the weather stripping on my driver side window can b fixed and is under cpo warranty. I found out I had to actually stop by the dealership to get this answer. Ok cool. Appointment made. And it STILL took 2.5 hours for them to tell me 'no, it's not covered'. Absolutely absurd!

The salesperson that took care of us was decent, but his manager was very rude and condencending. Will never go back to that dealership.

Servicing my car her is always seamless. The communication reminders are always helpful and updates along the way are great and always appreciated.

Excellent service, polite and easy to work with.

Great experience. Will return when time to lease or purchase next vehicle.

Handled like a part owner .. not a customer!

Wonderful Exceptional service. My service rep Lisa Gillespie was outstanding in the Mercedes dealership should be very fortunate to have her as part of their professional staff. Always make so easy and always available. Much appreciated. Thanks so much. Merrill

My wife and I just bought a GLB 250 3 days ago from Kurt Raguh. It was an excellent experience! He was easy to deal with , personable did not put any pressure and did an excellent job answering all our questions. I would definitely recommend Kurt to anybody wanting to buy a car at Mercedes of Sarasota

Visiting from out of state & needed my maintenance appointment. They fit me in, shuttled me to the local mall & got my car ready in less than 3 hours. The facility is lovely, spacious & offers a relaxing atmosphere for waiting if that?s what the customer chooses.

Glenn did a fantastic job of taking care of us on a major warranty service. Took over 2weeks to get the parts and repairs completed. We?ll done!

Another fantastic experience at the Mercedes of Sarasota Dealership! My car is always taken care of on time. The customer service is excellent! Thank you!

We arrived at 10:00 am along with many others. Chris Robinson did a wonderful effort to attempt keeping up with the chaos! Each and every service rep was overwhelmed. We have never experienced such extreme overload for the sales reps. We don?t like it! When our car?s maintenance was completed we stood waiting for our car to reach us more time than we have ever experienced in the past.

Well just traded in my 2019, slc300, for new 2023 Mercedes c300! Very happy with the deal I made with Tucker and Jason, and I love the car!

Courteous, thorough and work is done right. Timely service and provide free transportation back and forth if needed.

Amazing service experience! They were so busy and yet I was cared for quickly, efficiently and had my car back earlier than expected.

Tom Kneski, service coordinator, was thorough and communicated well.

Smell of gasoline in/around car and oil leak in garage made me call Mercedes immediately. Although the first person I reached told me to drop off the car for repair in a week's time, I requested that I talk to my regular service person since it's an emergency. Steven understood the situation and advised that the car be towed to the dealer, but I said I'd drive it myself. Despite a long line of cars waiting service, within a relatively short time, the mechanic replaced the fuel line and oil filter. Thank you Steven, thank you Mercedes.

Love my new car. Went in on Saturday and was in and out in about 1 hour. Very smooth process.

Glenn was outstanding!!

The best service I have ever had! First class!

finally fixed telephone speakers so driver can be heard when outbound calls are made or inbound are received.

Took car in for two recalls. Both fixed satisfactorily. Car returned to me spotless. And I got a loaner for free for the two days.

Outstanding my service rep scheduled my time as my car was taken in at that time , she informed me how long would take and it was complied before that time

Google only allows you to give 5 stars, but Sarasota Mercedes earned 10 stars with me! I have been searching for the perfect EQS for 6 months and finally found it online in Sarasota. Karrina took me serious from the moment that I called and helped me get everything I needed to make the decision remotely. She coordinated everything for me and setup time for me to come complete the transaction. They were ready for me when I got there, and even though I was early everything went perfectly! This was the fastest and best car buying experience I have ever had. If that was the end of the story, then it was a 5 star experience. Somewhere along the lines there was a pricing error, but the dealership and I had already signed on an agreed price. Instead of making a big deal out of it, they honored the price no questions asked. The earned my trust and I will be a customer for life, even though I live 250+ miles away. I will never buy another Mercedes anyplace else. Trust and integrity seem to be in short supply these days and it was a pleasure to find this entire team absolutely brimming with professionalism. If you live in Florida and are looking to buy a Mercedes, do yourself a favor and come to Sarasota to make your purchase.

Alan was awesome! We appreciate his guiding through the process! We love our new GL SUV! A+

Took RV sprinter van in to have 2 recall updates made. Service was done well. The only reason for 4 vs 5 stars is that it was assumed by the mercedes service agent that because I said I could "drop off" the RV, I could leave it there for days. My assumption was that this meant that I would not have to wait in their lobby. We are full time RVers which meant we would have to find hotel accommodations. LESSON LEARNED: Always inform the service rep that we will wait on site for our RV. Hopefully LESSON TAUGHT: when a customer says I can drop off the vehicle, always explain that means that they may want to keep the vehicle for a few days. I was accommodated but only with stressful negotiation.

My husband’s lease is about to expire. He has plans to buy the vehicle. Customer service has been extremely poor at the Sarasota dealership . First time, he was on hold for 45 minutes. Second time, he was transferred to Finance Dept, left a message, and never received a call back. We’re a 2 vehicle Mercedes family, both through Sarasota dealership, but that’s about to end.

Randi always has my paperwork ready and a smile on her face! Service was fast and efficient.

Ease of scheduling, speed of check-in, friendliness and competence of service advisor, the video from the service technician and ease of check-out make for a great experience.

Blew a tire on my AMG C63 this week. Thanks Chris Robinson and the Mercedes Benz of Sarasota crew that got me back up and running quickly! Stellar service, up front, competitive tire pricing. Really happy with how it turned out. Chris is always a pleasure to deal with. Bart

The car is great. The dealer service not so much. During the required first annual service they failed to adjust the computer to stop the “need service“ notifications from continuing to pop up each time the car started. Calling the My Mercedes number was useless. I am sure they could have told me how to turn it off. But, they insisted I needed to take more than an hour out of my day to drive to the dealership to fix it. To their credit after I raised hell they sent somebody to my home to make the adjustment. But, I shouldn’t have had to be a jerk to get proper service. Not a pleasant experience. The problem is that the Sarasota dealership has no competition within 50 miles if you want the brand. I have a friend who switched to Cadillac because the local service was so much better. Mercedes should rethink using Auto Nation as their franchise dealership in SRQ.

Blew a tire on my AMG C63 this week. Thanks Chris Robinson and the Mercedes Benz of Sarasota crew that got me back up and running quickly! Stellar service, up front, competitive tire pricing. Really happy with how it turned out. Chris is always a pleasure to deal with. Bart

Auxillary battery needed replacing. Fast service. Accomodating staff.

The service on my recent visit was amazing. Glenn was thorough on his review if my car and clearly and effectively communicated service needs.

Maintenance courtesy program.

Amazing experience here. Had an issue with our GL350 while on vacation. Prioritized our repair and got us back on the road. Great team of professionals working at this dealership. First class experience would highly recommend…

Walter-my Salesperon excellent, knowledgeable and did not waste my time. Highly recommended.

Good. Time took was reasonable. Help was given on car features that we were having trouble with

Our service advisor, Randi Doyle, is always great!

We picked up our Mercedes R320 from having it serviced on Wednesday evening, December 28 and put it in our garage. When we next needed to use the car on January 2 it would not start and there was a huge puddle under the car. Mercedes sent a tow truck yesterday but have not yet been able to look at the car to see what is wrong. We have no idea when we will get the car back because no one is returning our calls. Very frustrating!!!

Courteous enthrall check in and check out of the vehicle during service

Work should have been completed on the day I brought it in. Work was not completed until the next afternoon.

Mercedes-Benz of Sarasota did a great job on my A5 services. Really appreciate.

Stellar service every time! Service advisor, Steven Appolloni, always provides superior customer service every time I’ve needed service at this location. He’s very thorough and expresses genuine customer care no matter how busy he may be with multiple clients. The parts department coordinated well with the service team to ensure the vehicle parts I needed were ordered and available in time for the service appointment. Thank you, all, for your wonderful service!

Overall, very good .day later on delivery than expected but the results are excellent

Great service, detailed and precise. Nice and friendly service staff!!

They told me my alternator needed to be replaced for $1750. I told them I would do it later, took it to another shop near my home who said they could do it for $1000. After inspecting the alternator, they said it was fine, no need to replace it. So they straight up lied. This place is clearly very shady.

Professional, thorough and helpful advisor. Great quality work and nice customer service experience.

Great service timing was good very polite felt like they really care about me

First-time purchase at this Mercedes Benz store. My wife and I live in Fort Myers but drove to Sarasota to buy the car. Great experience! Pete Bolduc was our salesperson. Easy to work with and answered all questions on a timely basis. Dealership is pretty impressive as well!

Great hospitality!

I recently moved from Up north and get the same great care I always got there. They are friendly courteous and efficient. They thoroughly checked my car and while they didn’t find any problem, they did say that if my problem occurred, call them immediately. So far so good.

Brought car for Service B. Staff was courteous, professional and attended me right away.

Had a great service appointment, fair pricing, and helpful people, especially Micheal

To tell you the truth, I got out of my lane when I purchased this car. I love the car and the way it drives. However, I am a retired public school teacher probably not your typical Mercedes owner and when I received a final bill of $6500 to repair my car, it took my breath away. I realized people like me should stay in their lane and not dream.

Great dealership, Stephen W. made process easy and is a great salesman!!!

The service department is wonderful. They performed my service in a timely manner and kept me informed on what needed to be done.

Car wouldn't start. Had to have the car towed to dealership a few days before Christmas. They worked on the car and had it ready after Christmas when the part came in.

AMAZING job by our our sales guy, Stephen Williams. You want a great salesperson who listens? One who explains? One who will work with you to make sure you get exactly what it is you're looking for? CALL STEPHEN! He made the deal happen and got the perfect vehicle for us. The only negative is the detail department is not on the ball. Picked up a new car that still had dirt on it and wasn't completely wiped down on the inside. But again, our fabulous sales person to the rescue! He got the car in tip top shape and made sure we were 100% satisfied before we left. I have owned 3 Mercedes before this one and always had top notch service from those dealers but Sarasota Mercedes Benz is a the TOP of their game!

No personal interaction from service advisor. Just a paper pusher and nonbeliever. No greeting just looked at me. Told him my name and I was there dropping my cars off for appointment. Told him what was wrong then grumbled and said show me. I guess he did not want to get out of his chair. Next I got sign here that was it. When the car was done I got a txt no call no interaction from the service advise. When I came back to pick up the car he handed my keys and said sign here again told me no charge then told me you car is outside. Not in the service drive . I went off to find my car. Not customer service oriented at all. When I take my daughters Corolla to the Toyota dealership such a different experience. Toyota give is a 5 star experience. Best I give Mercedes Benz of Sarasota is 1 star for there service advisors. I will say the Mercedes service technician did a great job.

Probably the most easiest car transaction I have ever experienced! I felt valued and it was a stress free afternoon. I purchased my dream car and will highly recommend this dealership. Kyle Hunter was wonderful to work with for my purchase and Jamie Muldoon, General Manager, was very fair and gave me a great trade in value. She runs an exceptional dealership! Thank you for an outstanding experience full of customer service.

I have purchased a number of cars from this dealership over the years. The service keeps me coming back. Courteous, friendly and professional.

My car was serviced within an hour. Shawn was excellent!

This dealership is very accommodating. I would like to see them add a pick-up & delivery service since it can be difficult getting an extra ride to & from the dealership.

Claro , que si , mi hijo tiene un Mercedes - Benz , fuimos a hacer un duplicado de la llave , por si acaso El carro que tiene es fabuloso

Standard service was well performed with no surprises. One suggestion for improvement is to implement a text or email communication when car is ready. Service tech are always overwhelmed and instead of a call saying no issues and car is ready a text or email would be fine and then a more thorough review at pick up.

On time, efficient , friendly, helpful but hold on to your wallet

Computer update of system was handled efficiently.

Very good response and the warranty work was much appreciated. Steven was thorough with details,. The technicians video was a first for me and impressive. Overall it was a very good experience.

I received prompt and thorough service and appreciate the availability of desks in the waiting room.

Great customer service. Had an appointment for an alignment & was done within 1 hour.

great service tech well done job on repair if you need you car service yhis is the place to come

Recently due first service to my MB GLC300. Scheduled appointment at a day and time suitable to me. Randi was assigned as my service writer. I can?t say enough good things about the quality of service she and other members of her service team. Top notch, professional and most importantly polite and courteous. Glad I chose Sarasota Mercedes Benz for my purchase and service.

i have been to many dealerships, this location is top notch classy, professional and provides great service

Went in for my 20,000 mile checkup. Told about a recall. All done. Told my front camera not working and a new part has been ordered

You are letting you tech department dictate your customer relations plan. And it sucks. The phone system runs everything and it is not customer friendly. It is very hard to reach a person and takes forever.

Easy drop off for scheduled service with a loaner readily available. Great!

Great service. In at 7:30, out at 3:30. Check in was effortless, great loaner, and the work was completed for a very reasonable price. Shout out to Brett, my service advisor!

very courteous very efficient! I would schedule service with them again. Coming here from Massachusettes I notice a huge difference in the way the service reps spoke to us.

Fast efficient and straight forward, a very simple transaction!

Randy does an excellent job communicating with you while your car is in the shop. I LOVE that they give you a rental. That, in itself, is a HUGE plus. Thank you Sarasota Mercedes....

Service was performed excellent, I wish was provided with a loaner, but waiting room is nice too

Due to a very lengthy and complicated repair requiring parts from Germany , we were provided with a choice of new vehicles to drive ! Great experience for us as my wife and I Both love our cars and driving a sedan and an suv it was great to try out the latest models. Our service advisor , Lisa Gillespie is always friendly and helpful! She takes care of our cars.

Ken was an absolutely wonderful salesman to work with. He’s very conscientious. Seemed to go above and beyond to ensure we were happy with our new Mercedes. Love the vehicle! Fantastic experience!

Had come in for A1 service and I couldn’t be more pleased with my service advisor Michael and staff they were so courteous and professional, and Charlie was great pick up and drop off back and forth from dealership

Craig was very patient, informative and made the buying experience less painful than your usual car buying experience. Great team in Sarasota.

Service Advisor was helpful and gave me all updates. I even got a video of a walk around service inspection and recommendations. The job was completed in 2 days. The needed part was in stock. Thank you so much for fixing my car.

DO NOT trust this dealership with your expensive car investment despite ruining paint on my special investment car and them admiting the damage they never took care of it or made me whole it cost over 8k to correct their negligence

Recently had our 350 GLE in for work. Shawn, our service representative, was excellent. He made sure the work was done timely and with care.

All staff were great and it only took two trips back to correct a problem created by recall repair. The vehicle was running great until we took it to the dealer for the recall repairs

Scheduled service was handled quickly and efficiently. Chris was helpful with answers to my questions.

Service was courteous and expeditious.

Efficient and friendly Will return

Bill Zimmerman was fantastic. Very knowledgeable and nice!

People are very professional and from the time I got there, they were very helpful and friendly. They even sent a shuttle to pick me up at my house, so I could get my car. They did a wonderful job.

Outstanding experience!!

After losing our car in Hurricane Ian, we used the internet to find Sarasota a car at Mercedes. The process of doing the paperwork online and a local notary was mostly hassle free. After purchase, the car was delivered to our home in Naples, Florida.

The service which I receive at this dealership is very professional

Brandi our service provider did a great job. They said it would be completed in two hours and it was completed on time.

Honest and fair dealership. They are are good at diagnosis and keep you aware of everything.

My E-class wouldn’t start in a parking lot near a mall at night. Roadside Assistance diagnosed a bad battery. MB of Sarasota had me up and running the next day.

Fast and efficient for service. Took the car in for Service A and the Air condition refresh. Got a loaner car, that was really fast as I had previously used. Service reps were friendly, and explained everything for expenses and papers showing charges and services. Pleasant experience and recommend. Will continue to use MB- Sarasota.

The service writer is wonderful, explaining everything. The dealership iOS fair and honest.

My experience with Shawn was excellent. Thanks!

Our experience at this dealership was nothing short of amazing. Brett, our service advisor was professional, kept us consistently updated on diagnosis and repair status and worked flawlessly to get the RV repaired, as well as work with the insurance company to cover the comprehensive claim. Brett’s PROACTIVE communication talent was a clear differentiator!

Lisa is our sales account manager. She goes out of her way to make sure everything is done servicing our vehicle and more. One of the best account managers I’ve had. Truly an asset to your company.

From the moment we walked in the door we were impressed with the professionalism and warmth that we received from everyone there. Our salesman, Scott was fabulous! Our experience couldn’t have been better.

Service was on time, quick no surprises for the auxiliary battery replacement.

Professional service made easy

I have dealt with several Mercedes Benz dealerships several times since 2013 and they have always treated me exceptionally. It doesn't matter whether you are buying a $5,000 used car or a $100,000 new car. They treat everyone the same. The vehicles I purchased or leased were always in great shape. I never had an issue with any of them.

Lisa is the best,Really helped us out, car came back in immaculate condition.They went the extra mile.

Professional and timely service. Thank you.

As busy as they were I was in and out in under 2 hours with a full service done.

I recommend any service from Mercedes-Benz of Sarasota. My service advisor is Brett. From scheduling my appointment all the way down to picking it up is a smooth process. They are all so nice.When I get my car serviced communication is always there and it never takes me long to reach anyone by phone. Always happy with the service I receive.

Very pleasant people to deal with. Excellent service

SEAMLESS experience?did not try to gouge us on the repairs?only recommended essential work?

Mercedes Benz of Sarasota is where I bought my vehicle in 2017 and where I always have it serviced. They assign you an account manager who makes sure service is scheduled as needed and that everything runs smoothly, including reserving a loaner card if needed, letting you know estimated time service will take, and advising of any repairs up front. My manager, Steve, is the best and goes above and beyond to help with questions. Their pricing is competitive and their waiting facilities very comfortable. Unfortunately for the first time in all my visits there I encountered a rude employee when returning my loaner vehicle on 12/6/22. I stood at the desk for 5 minutes with no acknowledgement of my presence whatsoever and finally had to ask if he was aware I was there. He said yes and he was in the middle of something. He then went back to what he was working on. This is the one and only time I have ever encountered anything less than wonderfully courteous customer service. I would highly recommend this dealer to family and friends.

Had a flat. Towed to the Mercedes dealer and had car back same day!!

Staff and Shawn, in particular are very helpful and efficient.

It was a bit disappointing that when I dropped my car off that the two young men who should have either signaled to me or come over , but instead they continued talking. I had to ask if I was suppose to pull up. When i returned for my car I tried to signal to the young man bringing it up to stay before the overhang. He brought it under and then told me to back up. When I told him what I tried to do, he just looked at me. A bit disturbing.

Every time I visit the dealership they do an amazing job! The facilities are impeccable and the service courteous and prompt. I always need a loaner vehicle which they gladly provide. Top notch dealership.

A service on a Saturday. So that’s pretty pretty pretty good. LD

Great service!

As usual, I had an excellent service experience. Though my car had to be taken by flatbed on Sunday evening, Taylor called me Monday afternoon to report that a problem could not be identified. When I insisted that the car wasn?t driving properly, she willingly agreed to keep it for another test run. It was during this test run that the problem - a failing power steering pump was identified. The issue was resolved & by Wednesday, I was on my way in a repaired, freshly washed car.

On our way home, we got a flat tire ... only place that could help us and was close by was Mercedes Benz in Sarasota. We called at noon and the friendly receptionist was able to get us an appointment at 2 pm. We drove on the run-flat tire to Sarasota and when we arrived, we were greeted with a smile and helpfulness. Keep in mind that the repair center was very busy too! Our tire was changed and we are super happy with everyone's help.

Excellent other than no loaners. Randi as my service manager was amazing. Knows her cars. Knows how to make customers comfortable with service plane.

They gave us a rental car when our car had to be in the shop.

Had a good experience at Mercedes for our first time there. Was directed to the service leader Chris Robinson and he explained the technicality of the repair, how long it might take and likely cost. The price was very high but this is Mercedes! The car took longer than advised to be returned but Thanksgiving was in the middle. The final price was slightly more than anticipated but by then we were committed. Over all I’d say the level of service is very good, professional and courteous, as you would expect and want from Mercedes. We will take our car back for future servicing.

Best car experience ever.

Everyone at the Mercedes dealership on Clark Rd is always polite and helpful. My visit this time was to order another ignition key. I worked with Steve who was very efficient in processing the order. Great experience. diane briggs

As usual very efficient.. Chris Robinson as usual, helpful and friendly..

Had wheel alignment. "Multi point inspection" was offered/included per MB service. No "Inspection" report was received. Brakes... wear/condition? Coolant? Oil? Trans oil? Air filters? Etc., etc.

My experience was very positive from the moment I walked into the dealership until I drove my new car off the lot! Jeanine was a dream to work with! She and Jason in finance were pleasant and professional throughout the experience! Irene Martinez

Great timely service

Just had service done on November 28, and now just received email with $150. coupon for service for December, what a ripoff

Car seems to un smoother after I picked it up.

Got new battery under warrentry

Very helpful salesperson with great follow through. Explained all functions and gadgets on our car. Kept in touch after the sale to ensure we enjoyed our purchase and asked if we had any questions.

Service was top notch as always

Chris was very helpful! I do think that the communication could have been better

Kyle Hunter was absolute pleasure to work with. Very knowledgeable, patient and not pushy. Kyle was able to help us with our MB purchase and made overall experience at MB of Sarasota very memorable and pleasant. Will be doing business with Kyle and MB of Sarasota again. Thank you for great customer experience!

As usual, the service and effort put into the servicing on my vehicle and the effort by my service advisor Steve Appolloni was excellent.

Great technicians Easy drop off

Blake and Jason were super helpful the entire time, helped me get where i needed to be with the banks. great people

Have dealt with this dealership for years. Good, fast service. Fixed right the first time. Not as pricey as you?d think. Excellent service representatives.

Excellent service

I had the “A” service completed and all went well. I also asked to have my driver side seat belt fixed as it stoped retracting after you take the seatbelt off. I was told that is how it works so the latch does not break the window, and if I want to replace the belt it would be $2000 and it would soon not retract as well. After one google search I found there is a problem with the seat belt and it is a recall that should be fixed. Again, I was told “that’s how it works, it’s normal”. Sounds like a major safety issue to me that was not addressed properly.

Prompt, friendly and honest service

Was told the service would take at least 4 hours, so I would need to drop it off. When I ask about a courtesy car, was told the first available car was like a month and a half. I understand the shortage of vehicles but it creates problems for me to have someone take me to the dealership and bring me back to pick it up. I also own a 2013 VW beetle. When I have it serviced the dealership provides a loaner or courtesy transportation to take me home and pick me up when service is complete. I guess I just expect more from from Mercedes!

Fast and courteous!!!

Amazing experience working with Alan and this dealership. Super knowledgeable and made the process easy and straightforward to buy a car. I would recommend this dealership to anyone and will absolutely use them in the future for additional car purchases.

prompt service, polite interaction, best quality technical solutions

Randi did me good as always

We had a fabulous experience with MB of Sarasota. Our sales expert, Walter, was efficient, respectful and extremely knowledgable about the vehicle we purchased. He made the process as smooth as he possibly could. His follow-up post sale was also appreciated!

We bought our 2014 C250 2 1/2 years ago from MB of Sarasota and the car has been a gem. We got a recall notice, made an appointment immediately, and took the car to this dealer. Everything went as smooth as it could. We were about half an hour early but they were able to accommodate us and the car was ready about 45 minutes early. Everyone we met was courteous and friendly from our adviser Brett to the staff who stopped to pat and ask about our puppy Trixie. We got the car back earlier than estimated, and it was beautifully washed and cleaned inside. Very pleasant experience.....couldn't have gone better!

The parts department was great when I needed to get a key made for my car. It was simple, quick, and easy! The service representative was very friendly and helpful.

Excellent service. Transport on time and rep. For service Brett performed as promised.

We are snowbirds so take our 2014 C250 in once a year for an oil change and other maintenance items as needed. I can't imagine a dealer being any better than this one. Everyone is friendly and very helpful. My service advisor Brett is extremely knowledgeable and they only do the work I have requested. The facilities are A-1, they even have a quiet office area with computers and wi-fi. I had coffee twice and each time staff offered to help show me how the machine worked....excellent coffee by the way. The visit is as pleasant as it can be!

Good work and friendly service, but the B service is now $700. A surprise increase.

Our salesman Kyle Hunter was a pleasure to work with. He is very knowledable about the Mercedes line and kept us well informed thru-out the ordering and delivery process. When we picked up our new car the went over all the options and special features in the car. would not hesitate to racomend him to others.

Lack of communication required me to make multiple trips to dealership

My service advisor, Lisa, is very attentive and responsive. She provides great service on a regular basis.

I was told it would be a two hour wait. It turned out to be 3 1/2 hours. The service department did a multi-point inspection. On way home discovered the fan for air conditioner was not working properly. The service in the past has been excellent. Don't know why this time it was not.

All aspects of our visit went just fine. They had a loaner car ready for us to use. They did the maintenance on the car. We picked up the car the next day there were no additional recommendations of service, so we are happy campers. Thank you Mercedes.

My service advisor, Steven Appalonia, is always prompt, courteous and ready to help! So appreciate a friendly, helpful person in customer service. Thank you!

Craig was great to deal with, we actually had fun buying a car with him.

11/17 update: The guys and gals here have and still are moving heaven and earth to get everything done right for me. And after a horrible experience realize how good this team is. Thanks team, I'll be bringing the CPO I purchased from another brand in here to get a mercedes CPO instead. Fyi, the GLS 450..if you buy this, be careful you will start to love that vehicle I swear! Lol. Moving back to 5 star. 11/8 update: (fyi if you read this whole thing I'm impressed!) Had a very positive and hopefully productive conversation with Scott. Apologies were given all around for strong words on both parts. Amending to a 3 star with hope of further amendments to be determined in next day or so. 11/2 revision: unfortunately i have to change my view to negative after my last experience. A couple weeks previous to hurricane Ian my vehicle had been in for a bit on an insurance issue. They were not only fairly unhelpful there, but when i got the vehicle back several parts were broken. Those parts cause multiple warning lights to go off. For 2 weeks tried to get some answer then Ian came. This was the main larger vehicle for our family and because it was not safe to drive we were not able to evacuate with the vehicles we had left so ended up staying. I live in Charlotte county, lots of damage but relevant to this review is fact if we would've evacuated if mercedes was ok, we would've also saved our other vehicle as well as my mother in laws would still be useable (total loss fyi, and too small to use as primary vehicle, was a Fiat. Mother in laws is little Sentra. There's 6 of us not including animals and 3 of 6 are over 6 ft.). 1st time I hear back is over a week after the hurricane happened and because of the hurricane this unsafe vehicle is our only mode of transportation left. When I heard back they were going to get me in in around 3 wks but never confirmed a specific date. And as of day before yesterday the car is not running reliably enough to use. So had to rent a dang car, just to get basic stuff done. I reached out to them and today 2 days later is still have heard nothing. Catastrophic failure of customer service. I was passively looking for a car, needless to say that has become an urgent priority...and chances of me buying there are slim to say the least. If they reach out i will update but as of now - 1 star. ORIGINAL REVIEW (NO LONGER VALID): live in Port Charlotte, about an hr away, so we've tried the indy mechanic route since who wants to drive an hour +, right? I do now. The level of service is unmatched, I was blown away by how accommodating they were. Plus they have a 2 YEAR warranty on the work they do (parts and labor). Lastly, their knowledge of a Mercedes is head and shoulders above the rest. If you're going to spend the money to drive a Mercedes, trust me it's cheaper, in the long run, to bring it to folks like these who will keep it in top form for many miles.

Brought car to service in preparation for road trip. Checked tire pressure, brakes, battery and topped off fluids. As usual service was prompt, professional and friendly.

Our experience was very good, Toni Esposito was terrific very professional and knowledgeable and friendly! He explained everything and made the process easy. Thank You Tony and all MB STAFF!

Just had my yearly service on my 2021 Mercedes . Customer service was perfect as usual . Thanks to Lisa my service manager .

They provided good support, accommodated my meeting timing request, and took care of all the paperwork without any issues. It did take a little longer to sign all the paperwork but there were no specific issues. They were friendly and answered all my questions. I’m happy with my purchase. The only thing I’d have wanted more while buying would’ve been a video of the car I was interested in.

I spoke with salesman Peter on the phone about a particular used vehicle and trading mine in for part of the purchase price. He answered all of my questions and I then arranged to drive out to the dealership in Sarasota from my home in Miami. When I got to the dealership everything Peter had told me over the phone was accurate. The remainder of the purchase was smooth as well. I recommend this dealership if you need a new or used vehicle.

Overall was a seamless experience. Received a loaner and went on my way. Returned and my car was ready.

Chris Robinson did a great job expediting my service for a tire mount and balance. This worked out great so I didn’t have to make the extra trip to pick up the tire. Thanks Chris!!

It was a great experience. I was happy to sell to them. I was given a very fair price.

Disappointing experience with service department.

Lisa Gillespie and Jim Foulkrod have made my day. They provided great service on my 2008 SL 550. I appreciate that they advised me on work that needed to be done in addition to my regular service, as well as giving me a “Heads Up” on things I will likely need done in 6-12 months.

I called to set up a No drive repair for a recall on my 450 GL. The person who specifically scheduled those appointments was not there. They said they would call back but never did so I called again. I’m out of town so I tried to schedule when I was there but they were booked for a couple of weeks. I drove in with the car on the day I was in town and planned to leave it for the repair but they told me I would have to leave with it because they were booked and had no place to keep it. They did call back later that day and said I could come in and wait for a check but it may take 3 hrs. I brought it in and waited an hour and 1/2. When I was turned away the first time I asked about a car wash but they were too busy to check for availability. They definitely seem overwhelmed in the service department in general

Had the pleasure of working with Tucker Kittle. Tucker made purchasing my new Sprinter Van very easy, seamless, and stress free. What I liked most was how accessible Tucker was communication wise. I inadvertently texted him late at night with a question, forgetting what time it was, and he still responded. He even showed up early on a Saturday to expedite pickup. I’ll definitely be purchasing the rest of my work vans from Tucker Kittle.

First rate customer service and quality OEM parts for repair. Service Rep Taylor Williams is fantastic, keeps you updated along the maintenance process. Along with Mercedes of Sarsota loaner program, why would you go anywhere else!!!

This dealership is always very helpful and thorough with my SUV. The reasons I gave it a 4 star was because my representative confused my service requests (but we eventually straightened it out). In the meantime, I had asked to speak with a service manager but he didn’t return my call. :( Would I go back? Of course! Things happen, but hopefully it won’t again. I expect only the best from MB. Just my honest review. Thank you.

The service team worked on the problem until they got it fixed. Very happy

Brett was very professional. My time to wait was not bad at all. He addressed all of my concerns and problems. Excellent service!!

In the aftermath of Hurricane Ian as everyone with problems of clean up. MBS was able to get my wife back on the road. So Happy😁

World class experience with sales advisor, Justin Scherb!

Easy transaction Jeanine was extremely helpful and made our purchasing experience painless😉We will recommend Sarasota Mercedes Benz to family and friends.

The Facility is OK But The service advisor that I work with will take you for a ride. Just as an example; * Oil line change MBS … $2100 Other Mercedes dealt $1495 German cars Sarasota $929 * Transmission oil burnt MBS … $1200 ( To just drop the pan to check) Other Mercedes Benz $966 for transmission service including dropping the pan and changing the filter German cars Sarasota $698 Ford transmission service including dropping the pan and replacing filter You be the judge

Mercedes-Benz is the best car to drive hands down first off and it's nice to have a dealership as fast and sufficient as MBS. Ps, gluten free cookies 🍪 would be icing on the cake.😃😜

I had a recall and regular service- Thomas was terrific.

Our sales guy was very nice and personable but sold us on features that we discovered weren't part of the car until AFTER we paid the 80,000 and drove off. Just avoid dealing with Blake if you want to know what you are buying. Not sure they didn't switch out the vehicles we test drove and the one we bought.

Expert professional service & car maintenance

Christopher was great to work with! He got me in for my 2 year service and out within 2 hours. Thanks for everything!

- Warm welcome before sale and total ignoring afterwards! I’m still waiting on them to email me missing finance documents; this is day 8! Employees ignore my calls and messages- even after I spoke to the manager who doesn’t seem to be competent! - Sale and finance documents took 3 hours for presentation despite of me pushing them to go faster and telling them I had to pick up my daughter at school… cold blooded.. pushing me to buy extended warranty and other products.. they didn’t stop until I threatened to cancel the whole deal! Overall: not a great buying experience.. If I had more time, I’d definitely shop somewhere else!

- Warm welcome before sale and total ignoring afterwards! I’m still waiting on them to email me missing finance documents; this is day 8! Employees ignore my calls and messages- even after I spoke to the manager who doesn’t seem to be competent! - Sale and finance documents took 3 hours for presentation despite of me pushing them to go faster and telling them I had to pick up my daughter at school… cold blooded.. pushing me to buy extended warranty and other products.. they didn’t stop until I threatened to cancel the whole deal! Overall: not a great buying experience.. If I had more time, I’d definitely shop somewhere else!

Fantastic service department. Service was completed one hour before expected completion time. The service department washed and vacuumed my GLE350. Great lounge area while waiting for my car.

Very friendly and knowledgeable staff. Stephen W made my purchase a very easy experience. He even returned my call on his day off. Same goes for finance manager Robert - he did a great job explaining additional coverage options and completing paperwork. Definitely recommend the dealership!

Mercedes is a safe car to drive the service is always great my service advisor Steven Appolloni is a wonderful man he will do whatever it’s takes to make your service a good experience. Thank you Steven

i Hailey recommend Mercedes Benz of Sarasota. five Stars of five.

This business is a smooth, well run enterprise. I would highly recommend it to anyone. Kudos! 5 out of 5.

I needed an alignment done. Just as several times before on other service needs I had, Steve Apolloni was courteous and promptly took care of the issue. My E350 cruises like a charm. Thank you Steve, Kumar