Recent Reviews from Mercedes-Benz of Sarasota

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Courteous, promptness everything expected from Mercedes Benz, thanks Peter and Robert 😀

Excellent service. Brett know my car and handles it as if it was his car.

I had my car towed because no one ever answered the phone due to their phone system issues. My car was there for 3 hours and no one had called me to even inquire why. I had to call and check on my own car. The service tech they assigned to me since my person was gone never once called me or communicated with me about my car. I had to get the service manager involved. Even then she still never communicated with me. I get word I would have my car back the next day and it took them days to call me for my car. Worst service ever. I don’t want to hear the excuses of being short staffed. I too was short staffed but still had to interrupt my work day to inquire about my car because they weren’t doing their job. Unacceptable.

I had my car towed because no one ever answered the phone due to their phone system issues. My car was there for 3 hours and no one had called me to even inquire why. I had to call and check on my own car. The service tech they assigned to me since my person was gone never once called me or communicated with me about my car. I had to get the service manager involved. Even then she still never communicated with me. I get word I would have my car back the next day and it took them days to call me for my car. Worst service ever. I don’t want to hear the excuses of being short staffed. I too was short staffed but still had to interrupt my work day to inquire about my car because they weren’t doing their job. Unacceptable.

Helpful people, good service department. Kept me informed as to the status of my car, handled things promptly.

Michael Bodmer was fabulous to work with - he kept me updated on the car status, called to discuss a potential issue and made sure the car was returned on time and in spotless condition. The car is running great and so service job well done by the dealership!!

Lisa is tops. Took care of me on a walk in. Got me a rental.

I have just one word, “AUTONATION”! Ask for an itemized bill before you pay...review it carefully you will be surprised!

Love this place & their wonderful staff. Thanking each & everyone there.

I need a repair and Jim, service manager, got me in right away and provided a loaner. The level of service as above and beyone, thank you

Michael was very professional. My vehicle was ready when promised.

3/30/22 This truly was a great experience but it really was about being in the right place at the right time with the right people. This was destiny. After visiting Mercedes, BMW, and Porsche dealers in Tampa I was far from deciding what I wanted to buy and the sales people were not helpful at all. I concluded that I am going to have to go outside Tampa to look for a car but now the options exploded. I chose Sarasota due to the nice area and nice drive from Tampa. I called Mercedes Benz of Sarasota and a young sales person, Tucker, answered. I asked about models and availability and he said he did not have any in stock...and then he stopped and said "oh wait, I think they are literally brining one in on the truck as we speak". I was sure he was BS'ing me so I called him out and said "I want to buy it"....and he said "I will get the paperwork ready". Not only did he call my bluff but he drove up from Sarasota to pick me up and drive me back to pick up my new Mercedes. It gets better. If you had asked me to "build" the car I wanted it would be the very one Tucker sold me. They were great. Very professional, no BS'ing or blowing smoke and he actually was very knowledgeable about the vehicle. I do not enjoy shopping for cars and have no patience for sales people but this was truly a great experience. I hope everyone can have the experience I had. 7/29/22 Once again MB of Sarasota came through with flying colors and proved to be the exception. I had a small warranty issue with my '22 MB I purchased from them in March. I scheduled a service appointment with Chris Robinson to assess the issue and returned a few days later when the new part came in. I was in and out in a few hours but enjoyed the convenient amenities including coffee while working on my computer. It actually was an enjoyable experience but the most valuable part was, once again, they did not BS me before, during, or after the scheduled work and performed above and beyond my expectations. I picked up my car, which had been washed and dried, and left in a really good mood. Thanks Chris. I would have tipped the mechanic who performed the replacement and person who washed my car if I could. 9/20/22 Actually enjoyed driving from Tampa to Sarasota for my 6 month scheduled service. They were eager to answer several questions I had about the vehicle and returned valuable recommendations regarding maintenance and upkeep. The best part is being able to see the pristine workshop through huge glass windows in the plush waiting area. Relax and enjoy.

Very Rude sales lady ! Very bad attitude, Never go back !

Good service and nice people. You need to fix the wait times for call in appts to the service dept for those services that cannot be done online. I typically wait 20 -30 minutes to speak to a real human. Check it out to see if this is the normal

It was my first time with this location, so I can't tell a lot, but it was OK. Nice staff, fast service, fixed issue.

I just bought my new Mercedes. As my wife and I entered the showroom, we we warmly greeted by George H. He was friendly and professional. George showed us exactly what we asked to see without any pressure. He told us to take our time and ask any questions we might have. Everyone was friendly and helpful during our visit. George contacted me after the sale to see if he could answer any questions and to see if I needed anything. We had a wonderful car buying experience.

I just bought my new Mercedes. As my wife and I entered the showroom, we we warmly greeted by George H. He was friendly and professional. George showed us exactly what we asked to see without any pressure. He told us to take our time and ask any questions we might have. Everyone was friendly and helpful during our visit. George contacted me after the sale to see if he could answer any questions and to see if I needed anything. We had a wonderful car buying experience.

Took GLE 350 in for first service. Only took 1.5 hours, came out clean and ready to go! I will not hesitate to return to this dealership!

Great service, but the price of a replacement key is outrageous

Many thanks to Blake at Mercedes-Benz of Sarasota! He provided a level of quality care that I've yet to experience elsewhere. I was truly impressed with his professionalism, salesmanship and ability to listen closely to what I wanted. His quality of care was top-notch! Highly recommended.

Everyone was nice and professional. I received a fair price without a lot of hassle and gamesmanship. Snacks in the lounge could be improved. :)

I was referred to have an electrical dash panel reprogramed. Brett, my service manager handled my issue in a timely manner and both drivers, Charlie and David were polite and friendly. Thank you for great service. The coffee and cookies were a bonus!

I was referred to have an electrical dash panel reprogramed in my Freightliner Sprinter3500. Brett, my service manage, handled my issue in a timely manner and both drivers, Charlie and David were polite and friendly. Thank you for great service. The coffee and cookies were a bonus!

Thank you Jim and Taylor for your exceptional service! Jim you have taken care of my family for over a decade and I wouldn’t think of going anywhere else. The service department wouldn’t be the same without you. You guys are like family and we appreciate you more than you know.

Always prompt great service and accuracy

I recently moved into the area from out of state and was extremely pleased with the service staff. They are knowledgeable and thorough...I can highly recommend them.

Very happy w the service last week. I made an appt for general inspection of the car and once they identified the problem they were able to work in the car immediately and I picked up the next morning. Lisa was very professional and friendly. Overall great experience!!!

Routine service appointment was scheduled at a time convenient for me.

From start to finish, I was treated with respect and courtesy. The manager Jim, was professional and reassuring that the technicians at the dealership would be able to correct my car’s issues. My service advisor Taylor Williams, arranged for me to have a loaner while my car was being repaired. Taylor is a delight to work with. She is professional and has a great sense of customer service. When I picked up my car (time as promised), it had been hand washed as I requested. Though my repair was expensive, I am totally delighted with having my car back in perfect condition and able to be driven for many more miles with peace of mind. If you love your Mercedes as I do, you won’t regret taking it to Mercedes Benz of Sarasota.

Brett was awesome as usual. Kept me informed of the progress on my vehicle. Made sure I had a loaner car. Brett always goes over and beyond to help me with the repairs on my car. He's the best!

Owning a MB requires a commitment in keeping it at its best and over the last several years working with Randi makes the dealer service experience a pleasure.

it is impossible to reach your offices, then being transferred to more awful recorded messages or voicemails. the messages are really very annoying & they go on & on- why not just play music. it is a terrible ordeal to try to reach a human. you used to be more customer service orientated.

Service was friendly, respectful and gracious with pricing. They do however, take a long time to work on your car! I waited 3 hrs : fuel line recall and 1 rim replacement. If I had any suggestions it would be to decrease wait times.

Shawn my service advisor always dones a great Job. !!!

Super Organized and attentive. Car was fixed and What a surprise cover by the warranty. 🥰

I very rarely give a maximum rating so don't feel bad. Sales was very good, smooth, professional. The only improvement would be to pay the dealer DIRECTLY for a vehicle and not have to go through all the baloney of getting a loan and so on. An altlernative would be to hold a vehicle on the lot, either with a downpayment or deposit while the funds could be wired.

Best sales service in Sarasota Stephen (sales) & Jason (finance) Made sure we got everything we needed So happy with our new Mercedes Great job 👏🏼 👏🏼👏🏼

As my wife and I walked into the show room, George Hajal greeted us. He showed us exactly what we asked to see. He was very knowledge and made out comfort and satisfaction number one. Thank you George for all of your help.

Just moved to Sarasota and needed my annual service to my GLS450. A week before that service appointment a rock that bounced off a truck in front of me hit my left headlight assembly and shattered the lens. We all know how expensive Mercedes parts are and it didn't disappoint. On top of that, because of supply chain issues, there was no part to be found anywhere. So I took my car in for the service appointment. The regular service was done, than I received a call from Taylor Williams, my service manager saying that she found the headlight assembly and it'll be installed that day. It my book that's incredible service. Taylor is a gem. She really worked hard to make sure my move to the area is as stress free as possible. Cheers to you Taylor.

Service was great and very happy. Brett, my service advisor, took care of everything with my extended warranty company and called each day with the status. Also sent a video of the technician’s inspection which I thought was very cool. All work was done professionally and as promised. Highly recommend their service department.

Took my 2020 Mercedes GLB in for recall repairs for 2 recalls. Was given a loaner vehicle while my vehicle was being repaired. All work was done in a timely and professional manner and I was kept apprised of the status of my vehicle.

this place rocks what a great job ....

Chris Robinson did a great job. Brought me in and handled the service - an urgent unexpected issue with efficiency.

Great service ! Taylor is the best !!!

Our salesperson, Kyle Hunter was superb. He answered all our questions and sent me several follow-ups to insure that I was completely happy with my new car experience. I would recommend him highly.

You bought my vehicle and were fair and easy to deal with

Excellent product, people, service

The service department is Great! They work with you on everything you need and more! Brett specifically is great! The sales department could use some training in customer service skills and being friendly and open to everyone who comes in the door no matter their skin color or age. Carina or something like that specifically needs some work in those areas. Update: Sept 2022 I had a good experience with Alfredo in the Sales department. He definitely made up for the other interactions I have had in the past. I was able to successfully buy a new care without any issues.

Staff was great from the sales ( Peter) to the service advisor. Bought my car with an existing issue and they honored their word and replaced the item after the sale as well as provided me with a loaner car.

Great service! Very kind and educated all the people that works in this place

Shawn is always accomodating.

Brought my Benz in for service Wednesday Sept, 7. All previous communication was prompt and professional. Received reminders via text and email. Shawn, who was assigned to my visit, was very personal and thorough. The young man that was in charge of my courtesy car had it ready and running for me. I forgot to provide my insurance and he went to my car to retrieve the information, promptly. When I returned to pick up my car, which was ready within the timetable given to me, Shawn was busy with customers, with one waiting, so another young man asked if I was picking up or dropping off. As soon as he found out I was picking up he gathered all information from Shawn's desk and took care of the billing for me. Didn't have to take a place in the waiting room area, which is upscale and comfortable. Great crew here folks!!!!

Stephen, the service representative that has worked with me for the past six years has been great.

Took 2004 E500 in for recall inspection on sunroof leak issue but my car was fine and has never leaked. Happy with Walk Around video which service advisor provided.

Service is great and Shawn always gets me in for service fast.He always answers any questions that I have.

Great place to buy a car. Many thanks to Blake who did a wonderful job and made sure we got the car we wanted.

Much better service this time around. Keep up the good work

This dealership had a surprisingly good selection of new cars available so we were able to get the color and options we wanted and go home with the new car in less than two hours. The price and trade allowance was fair and the whole process was very smooth and professional.

I’m very pleased and happy with my recent purchase of new Mercedes Sprinter 1500. George Hajal helped me with the option to build my own Sprinter, he was very professional, knowledgeable and also very patient with me. Selection options were not a very easy decide on so he gave me good advices on all order options and was always there to help me throughout the whole purchase process so everything went very smooth and much better then expected! Thank you!

Easy to schedule, Service Adviser (Brett) was friendly, very professional and communicative. I find the whole staff there to be friendly and courteous. The mechanic (don't remember his name) supported his service recommendations with a video, including close up pictures of areas of concern. Very helpful. A loaner car was provided and the process was hassle-free.

Taylor was wonderful as our service advisor! Will be requesting her again next time.

Recently had my car at AutoNation Collision Center for a repair. While there the battery and the rear SAM died. Car was taken to Mercedes of Sarasota for SAM replacement and calibration. My Service Advisor, Brett, is a godsend. He had the problem taken care of properly and promptly. I HIGHLY recommend Mercedes Benz of Sarasota. I DO NOT recommend AutoNation Collision Center!

The experience was made very easy the salesperson George and Jason the finance person made unstressed. My first time to buy a car by myself they me fill very at ease.

Very prompt in checking brakes for a recall

Second time purchasing a Mercedes with Alfredo. Will be back again.

Wonderful Exceptional service. My service representative Taylor Williams yes outstanding in the Mercedes dealership should be very fortunate to have her as part of their professional staff. Always make so easy and always available. Much appreciated. Thanks so much. Merrill

Communication was horrible. I drop my car off around 9am and it was too it was 3pm. No one contact me to get any update on my car until I called. I appreciate the manager contacting me to change the experience. I know everyone has a off day hopefully my next experience will be better.

I brought my 2009 Smart For-Two in for service in 2010 when we were here for the winter and each subsequent winter until we moved here in 2016. Even though they no longer sell Smart cars they continue to provide excellent service. I’ve had several service managers over the years and it’s always sad when they leave. I always feel well taken care of and as I mention at each visit - I’m here for the car wash. I purchased an RV built on a Mercedes Sprinter chassis from a dealer in St Louis in 2017. I have the same Mercedes-Benz dealer service the coach over the years ever since. They have always experienced being well taken care of with making appointments, reminders, dropping the RV off and reviewing the service provided. It has always been a good feeling.

Friendly, professional and knowledgeable personnel. Steven Williams & Scott

Great people and great service. Lisa is great.

Profesional and good service. I am satisfied and happy with my service at this Mercedes! Recommend it ❤️

We have been a Service Customer for 3years, and would like to say,” *Every visit has both met and exceeded our expectations for open conversation / timely / quality/ knowledgeable follow up service”!!! *One main attribute is their listening skills followed by their communications / follow through regarding our issues brought to them and their completing them in a timely manner! *Their so open to contact / conversation with their Service Mgr down trough your service advisor as well assigned Mechanic. Thanks Sarasota Mercedes for instilling confidence in maintaining our beautiful vehicle!!!

Great experience with my scheduled maintenance. Quick service, did all scheduled maintenance repairs with quality service. Wonderful dealership.

Lisa Gillespie was awesome. She made the process of servicing my car excellent.

We purchased a new car from MB of Sarasota and had a wonderful experience. Our sales rep, Scott Tierney, was terrific! We made the purchase while out of state and Scott worked with us and a local family member to test drive the car, answer all of our questions, guide us on purchase decisions and help coordinate the paperwork for the sale. Since we were not in Florida, he handled the sale of our used car and got us a great price. We appreciate everything that Scott did for us, including personally delivering the car to our Florida home. We highly recommend Scott and this great dealership!

Lisa, our service agent, is so easy to work with. She listens, provides practical solutions, is efficient - everything an agent should be and the Sarasota dealership is set up to be a comfortable space to wait for your car!

Excellent service with a knowledgeable staff. Thanks Kyle!

We needed another key for our Mercedes and worked with Lisa Gillespie. She was wonderful! Cheerful, efficient and within 24 hrs we had our new key! We will always go to this Mercedes dealership in Sarasota.

Wish you had more Brett?s he is very knowledgeable And trustworthy as a matter of fact I do recommend him to my friends that drive Mercedes as well

We were very pleased with the customer service that Lisa provided.

Brent was very attentive to the needs of my vehicle. Kept me well-informed and operated with integrity and I greatly appreciate that. Would definitely recommend

Jeanine was fantastic, that?s why we went to her again! She explains things the way we can understand. Very thorough, great personality!

Great customer service, great service Manager. That cares about the customer.

ABC LIGHT CAME ON ALL OF SUDDEN, HYDROLIC FLUID LEAK NEXT DAY CALLed Mr. Jim Foulkrod the dedicated service manager in Sarasota Mercedes the car was towed couple days later the problem was corrected . Thanks to Saeasota Mercedes and Mr. Foulkrod and Bill the master mechanic in service department.

Call Mercedes for a service recall they got me right in and out they washed and clean my car treated me with great courtesy.

Service is declining at this Mercedes Dealer. It has become nearly impossible to get a loaner vehicle as the dealer chose to sell of most of their loaner car inventory. Mercedes prices but Chevrolet service. After 40 years of owning Mercedes, I will likely never buy Mercedes again if I remain in this area.

Nice buying experience at this dealership with Walter. I’ve been in the car business my whole life and this was one of the best experiences I have had. Thanks to all involved to keep it quick and simple. Very happy with our SL

My service appointment at the Mercedes dealership was excellent. I was assigned a service agent, Shawn, who was friendly and efficient. My wait was short and the lounge area was very nice.

This review pertains to the AutoNation extended warranty sold by this dealer. Their extended warranty isn't worthy of being anywhere near a Mercedes dealer. The level of service is shameful. I once used the roadside assistance and the response time was about 6 hours. When you make a claim against the warranty they send out an adjuster and it can take days to get a coverage answer. It can take several days just to get the adjuster out. My Mercedes has been sitting at another Mercedes dealer for just over a week now without even getting an answer on if they will cover the repairs. I will have to wait yet another weekend. Again, this is just to get a decision on if they will even cover the repairs. This is unacceptable for any product offered by a Mercedes dealer.

Best experience buying a car it’s my first Mercedes and hope it is not my last can’t thank you guy enough I think everyone should own a Mercedes at one point in there life

Took my car in for service and the rep we were assigned dropped the ball completely and I went to the dealership to pick up my car and take it to another dealership. After meeting with Jim, the service manager, my husband and I agreed to give them another opportunity, I do understand that things happen. I was pleasantly surprised with the exceptional customer service that we received when we returned from Brett and Jim. They are very serious about customer satisfaction and we will definitely bring our car back and see Brett. Thank you for turning our experience around.

Good honest service. No problems at all. Even had video of service tech with car on ramp giving out info as to what is wrong with vehicle.

Very positive experience! Advisor takes time to go over the services being done. Very efficient.

Great service, friendly staff. Taylor was terrific!

Great dealership to purchase a great car. People, both sales and service, give you their entire attention.

Brett in service is fantastic! He is courteous, professional and goes out of his way to make sure every aspect of the service is perfect. As long as I'm driving a Mercedes, I'll bring it to Mercedes-Benz of Sarasota. Thanks Brett!

Everyone and everything was great. Thanks for the service.

Outstanding service after I bought a CPO from another dealer that had issues. Thanks to Taylor and the service manager for all the help fixing the issues.

Brett is a great advisor, very helpful and concerned for the customers needs.

VERY PLEASANT. EASY TO MAKE THE APPOINTMENT AND WORK DONE PROMPTLY AND EFFICIENTLY

Fantastic buying experience and best price in the state. I drove 3 hours to pickup a car and it was clean and prestige as advertised. Highly recommend this dealership…

This was my first time at the Sarasota dealer and I was quite impressed. Not only were they friendly and knowledgeable, they were fast. I was told in Chicago that it would take at least a week to fix my sun roof, but it took Sarasota one day. I will definitely continue using them.

Excellent service

Chris Robinson did an excellent job explaining in detail issues with vehicle!

Had to replace cracked sending unit in my fuel system. Job was done efficiently and effectively. Cost was a little high but that was caused by the design that made it time consuming to get to the part.

Shawn the Best of the Best 👌

Randi Doyle is awesome! Welcoming, professional, knowledgeable and has a great sense of humor...who could ask for more?

Chris has helped me with my service and was able to get me a great loaner. The service was good and done quickly.

Quick and Professional. But, kinda different experience with what I use to get from Audi, BMW and Merc in other areas: No one will great you at the service line (I was like where I am supposed to go/park or seat in the vehicle and wait?). They did not perform 10-point inspection or whatever it calls, to make sure there is no other issues with the vehicle apart from the one you are here for. All is on the paper and phone calls. Really? 21st century, wake up :-) Audi, for instance, does everything via automated emails/SMS.

The team at Sarasota Mercedes is wonderful. They have always treated us with the utmost in professionalism, kindness, courtesy and respect. We highly recommend this dealership !

Appt time was kept. aux battery completed, car washed (somewhat) and retired to me promptly.

Fast-easy

Everyone was so friendly and Marcelo was the best. His customer service is over the top!

Always great service when I take my car in - fast and professional -

Great service as usual w Brett! He takes great care of me. Very knowledgeable and values my time while I’m there. Couldn’t ask for a better experience, he always goes beyond the norm and for that reason I stay w them.

Great customer service and a loaner car intil repairs were completed

I cannot say enough wonderful things about MB of Sarasota. We had an issue while vacationing in Sarasota - from the first person that greeted us to the last that said good-bye, they were the KINDEST, most helpful people you'd ever want to meet. They were able to resolve our seat belt issue, and got us on our way as quickly as possible. Taylor (Assistant Manager) was incredibly helpful. Huge kudos to them and the entire team. They understood the urgency; and they took customer service incredibly seriously (and it showed). Thank you MB of Sarasota!

Had new tires installed on my GLS. Took advantage of the buy one get one free deal. Pleasant experience as always. They had me in and out of there in less time than the time frame Steven gave me.

Randi Doyle is the best! This dealer automatically notifies me when my car requires service.

Sales must be strong. I walked past 4 salespeople without inquiry. I guess I am headed to Tampa.

My experience was above average. My representative Shawn Barnett was Courteous professional and very informative concerning the status and diagnosis of my car

We originally bought our 2019 GLE AMG 63 from Tampa which was a great experience. Because of distance, we chose Sarasota for our maintenance. Taylor is our personal rep. & we cannot say enough about her. She always goes Above & Beyond to make sure our service contracts are exceptional, her professionalism is superb & she continues to make our experience with Mercedes wonderful.

Tucker was an amazing salesman, and went out of his way to make the process as easy as possible, and was very honest. Pleasure to work with the team here.

This could. have been a 5 star review. The Asst Service Manager had zero customer relations skills. No greeting, no sense of caring. My E350 key fob was repaired to my satisfaction.

The servicing of my vehicle went smoothly, and the loaner vehicle was fine.

Absolutely terrible service from the moment I stepped through the service doors. The female behind the counter before greeting me asked “do you have an appointment?” In which I reply actually no I do not I’ve been on hold trying to make one for the last 1hr she chuckles and says well we're completely booked for the next 2 and a half weeks, I tell her that my brakes just gave out and I don’t think it’s safe to drive the car off the lot and asked do you have a loaner car available (seeing as I was sold on the “free loaners for life” when I bought the car brand new) she stated no we won’t have a loaner car available for another month that the pandemic hit and they sold off their entire fleet of loaners. So I asked okay what are my options cause I cannot drive this Mercedes off of your lot with no brakes she said I can put you in touch with a sales rep. Worst customer service I’ve ever witnessed, This location should be embarrassed with the staff they hire. Not to mention didn’t care to have me drive off their Mercedes lot in my Mercedes with no brakes.

I highly recommend this dealership and service dept. I recently scheduled a service appt. for general maintenance and a recall. Christopher was my service advisor and was awesome! I also appreciated the ease in obtaining a loaner car ( scheduled a few weeks in advance) as the recall took a long time to complete.

Very nice people, BUT as usual no parts and no loaner. Had to over night parts. How can this be good service?

Service department was unreal… Brett (I think was his name) was very personable and was super accommodating to let me pick up the car on a slightly weird schedule with the weather. He was just an overall good guy and could tell he cared about the job and his customers.

I had ordered a vehicle from a competitors dealership in December of 2021. After being promised the vehicle would be delivered by May of 2022, when August of 2022 came and I still had no vehicle, I began to shop around. Upon arriving at Mercedes of Sarasota, I was greeted by an extremely friendly and no nonsense staff. I ordered a Mercedes and drove it away from the dealership a simple two days later. I would strongly recommend this dealership to anyone looking to be treated well and taken seriously.

Chris and his team have provided my family with 1st class service for over 10 years now...thank you!

No one came to great us. Waited and no one even acknowledged us. Walked out.

Great experience buying my first car. Karrina was wonderful!!

Emerson took good care of us. We are very happy with the entire experience.

Lisa always does an outstanding job of meeting our needs and being up front with us on what to expect.

My Service Rep Randi Doyle is awesome. Always very responsive and professional.

Steven Appollini, in service, is the best. Immediately, my questions and problems are solved with an honest straightforward approach. He is knowledgeable, professional and friendly. He explains the problem so I can understand, no car talk.

Scheduling was very good. The service attendant was courteous but didn’t seem to know the detail features of our 450GLS. Loaner vehicle was very nice.

They nickel and dime you to death. They don’t honor the quoted price for parts. Got a Aux Battery replacement they charge another 60% of the battery cost to install it, which only takes 3-5 minutes, and a disposal fee of $25 when I could have disposed of it for free at the station on Lena Rd. Don’t buy a battery at M/B of Sarasota you will get taken with all the extra costs. I’m now looking for another garage with qualified M/B mechanics to service my car. I did replace a damaged wheel at the same time and got what I expected at the cost I was quoted including the cost to remount and balance the tire. I was always willing, and expected to pay a higher price going to the dealership to get the correct parts and service. But, the last couple of times I did they always seemed to come up with recommendations for additional work they would cost thousands even though some of the services were done by them in earlier service visits, and not done well if I needed them done again.

Rebecca from the service department was amazing! My car stalled in the middle lane of 41 at 5pm during rush hour traffic !!! Several police came, they tried to start the car…it was like a “Larry David episode .” She handled everything like a pro!! I felt like our whole experience could have been a commercial for Mercedes-Benz! She had me laughing when I felt like crying. Thank you to everyone else who handled things from that point on…I knew I was in good hands. Mary Sheldon

Great experience with Michael. Made everything very easy and fast.

I have contacted Sarasota three times for service. Once for a failing key fob and once for a recall. The third was to purchase a component. Each time the time on hold was painful. Way way too long. Follow-up and call backs did not happen. Needed to reach the service manager to get a straight answer and a commitment for the recall appointment. This facility is clean and has a monopoly on the territory for MB business. Good for the dealer and no doubt profitable. Treating customers like you have a monopoly on the territory is not a good thing.

In the past this dealership has been great on meeting expectations with service. The last service I had a scheduled appointment on a Thursday morning for a service, they were not able to get to my vehicle until the following Saturday.

I brought my vehicle in on a Wednesday because I had I mail in my tire. I was told by my Service advisor, Chris, that they were way to busy. I should come back Thursday and be prepared to leave the vehicle for 2-3 hours. I asked if I could make/ needed and appointment and Chris quickly told me know. My husband took off a half day from work to take me the hour trek to the dealership and leave my vehicle for 2-3 hours. We went to lunch , went to his office and after 2 hours I called to check on progress. The person answering the phone couldn?t give me any information. The phone randomly at Chris?s extension long enough that it was sent back. They said he was with a customer but he would call me. An hour later ( 3 hour point) no call. I call back and they said Chris was busy but they would email him to call me. 30 minutes later he goes! My vehicle had ? not been seen and probably would not be on this day. ? My husband and I went to pick up the vehicle. I didn?t know when I could waste another day doing this again anytime soon. I really wanted to speak to Chris. He tried to avoid me by having someone else bring me my keys. I decided I?d like to wait and chat. Meanwhile I asked to speak to service managers. They were both unavailable. Chris spent another 13 min on current phone call, likely hoping I?d leave. When he finally hung up, I asked him why he didn?t let me know of the issue so I could at least pick up my vehicle. He has no answer. I asked him what his plan had been for keeping me updated. He gave a pompous and uncaring smirk. I have never seen such an embarrassing excuse for service at a high end dealership. GO TO TAMPA!!! This place is a poor excuse for what Mercedes claims to provide!!!!!

Excellent service. Easy in easy out. Professional and friendly. Needed a new battery and lucky it was under warranty Service Area was super clean. I would highly recommend this dealership

Unbelievable!! By far the nicest people. I brought a AMGc43 from Miss Jeannie and she was amazing from day one. Sweetheart of a women. No tricks or hidden information. Will buy from here again.

Very good experience, all staff was very friendly and knowledgeable, but the best was our salesperson, Tony Esposito, Mercedes needs more like him! He was patience over the 2 days we dealt with him and knowledge of the cars he was selling. Also, Jason Killingbeck , the finance manager was very helpful in explaining the paperwork to us. We looked at Cadillac and BMW, good cars, but we bought the best...Mecedes Benz, E350...my wife's dream car! Dennis Horner

I have purchased three Mercedes from MB of Sarasota. George is my sale person and Randy is my service manager. They are the BEST team. I will be buying my fourth soon from George. Love you George and Randy. You're the best.

Lisa G. is the best! Naturally, she scheduled my routine service appointment as requested; but she also answers emails in a timely manner. I?ve only been her customer for about a year and a half, but I sure hope it?s for as long as I own my car! She?s a true ?customer service? representative - a real asset to the Sarasota MB store.

Service Dept. doesn't know how to work on plug-in hybrids so I continue to take it back to get fixed.

Maintenance service is always seamless and efficiently accomplish.

I purchased a vehicle last week from Mercedes Benz in Clark Rd Sarasota. It was possibly the most stressless and seamless transaction I have ever experienced in my almost 60 years. Very professional, efficient and educational. Thank you for making it fun and easy

My appointment at Mercedes Benz of Sarasota was scheduled in a timely manner with a very courteous and knowledgeable staff member. Brett, my service representative, was also very courteous and respectful. The service to my vehicle was prompt and efficient. The service exceeded my expectations!

My advisor Michael was a pleasure to work with and our overall experience was very good. When I arrived to pick up my vehicle from service, it was clean and looking good and I am very pleased with the recall work as well as major repair they took care of.

Michael, the assistant service manager was very helpful. Car detailing was the best I ever had.

Auto was brought in for repair to driver's side mirror blinker cover. Repair was performed to my satisfaction in a somewhat timely manner. The only negative was the cost for the part, a ridiculous price for a small piece of plastic.

Easy to schedule service and when arriving everything?s fast and friendly. Great dealership all around. Been a customer for over a decade and never been disappointed.

The Mercedes crew has always been top-shelf and extremely service-oriented with handling our company's fleet of cars. Brett Ferrucci in Service handles our corporate account like the pro that he is, and we appreciate his service! Sales Mgr Jamie Muldoon has always been tops with our new car purchases and taking care of us like family. Thank you All!

From the moment you walk in they great you well. You have a station of snacks waiting for you and the place is very clean. Staff is friendly and professional

Thank you Scott and Peter for helping me get my car.

I took my car in for regular service. I live over one hour from the dealership so I made my appointment for the first day that they had a loaner available. When I got to the dealership they were out of Mercedes loaners because other customers had not returned their loaners on time, so I had to wait for over 30 minutes for a rental agency to come pick me up to take me to their lot to get a car. They didn't have a car ready so I had to wait for them to clean one for me to use. I was not happy. Of course Mercedes paid for the rental but when I returned it to pick up my car, they also gave me 10% off of my bill for my inconvenience!

Seamless, professional, efficient s r ice. All the service professionals and all staff were friendly, attentive and had knowledge of my car and status. Appointments are scheduled so there are no lines, and I was kept informed of the service status while waiting.

Buen lugar

I went for my annual check up for my car. Very good service and professional. From beginning to end exceptional experience. This year they introduce the video check, the mechanic review the whole car and gave me status of tires, break pads, engine. I like it. Definitely going back.

Dealing with Scott and Peter was a pleasure. Thank you for helping me. I love my new car.

Michael is very pleasant. Unfortunately, this is my 3rd time in a row where I've had a very simple services take 6+ hours~ My last oil change took 5+ hours, fixing my Auxiliary Battery took 6+ hours, but today really just put the "cherry on top" because I had a Diagnostic Test done that took 6 1/2 hours & that was without having my car washed (my choice since I was already on a time crunch). The service that I need done takes 6 hours- It just doesn't make sense to me. I have to take an entire day off of work, etc to have my car diagnosed and then I have to take another entire day off, etc to have my car actually fixed. I'm really not the type of person to complain and I am in fact a very patient person but when you have to leave your car at the car dealership for majority of the day & it's not even getting the actual service and then have to come back & leave it again for majority of the day it is very frustrating, especially when this isn't the 1st time this has happened to me. So many factors play into this.

Stopped in for my annual service, Brett was my service advisor. He was great. Kept me updated on everything and had my car ready by when he promised. Been coming to Mercedes of Sarasota for 5 years now and haven't had a single bad experience. Definitely recommend!

Excellent service, Andrew and the team provided a great experience in servicing my vehicle!

My experience was positive from the beginning. Randi was great and Jim helped me fix my iPhone. The recalls for My car were addressed during my service appointment and that made me very happy in that I wouldn’t have to Come back again. The only snag was we waited at Budget for almost an hour to get a loaner. Very impressed with the Dealership!

I had an excellent experience. Alfredo was great. The car is a dream!! Finance manager was classy to deal with.

I bought s-class and Mr Tucker was amazing, he provided good service, he explained everything to me and I got an issue with bank wire and he was following with the bank every day. Thank you so much Mr Tucker.

Randi Doyle is the BEST Customer Service Agent that works at Sarasota Mercedes. She is hard working, knowledgeable, easy to work with and keeps you informed. I am so glad that she is my service rep.

Service Provider Randi Doyle at Mercedes-Benz of Sarasota was simply incredible. She was professional, knowledgeable, friendly and kept me informed. I would definitely return to this location because of her excellence! Outstanding job for hiring an amazing employee!

The service department has been really great! I appreciate the communication and the “go the extra mile” attitude.

I was in your dealership on Sunday...Blake was such a refreshing take on the "car experience"...He was genuine, knowledgeable and knew what i needed before i did!!!! I normally don't write a review but it was just such a good experience I had to! Thanks Blake and team! I love my new car and I will send everyone I can your way!

Steve did great job , explaining my questions and arranging for a fast service. Very pleasant visit.

Everything was done to my satisfaction. Work was completed as promised. Greatly appreciated the valet service to a local restaurant.

Stephen has always provided great customer service. Kudos to him

Chris was quick. Knew I was waiting so put me ahead of those that weren?t. Explained all repairs and made sure I received all from warranties.

Blake Jones is a class act, knowledgeable, easy to talk to and works hard to get you into the right car!!! I would highly recommend asking for Blake and checking out this dealership! Great experience!

I was there for an A 3 service. Very friendly, I was informed in advance about the upcoming work including costs. When an additional fault was found on the car they fixed it for free and I immediately got a rental car. Yes Mercedes is a little more expensive but the service is worth every penny.

Karrina was amazing. She really took care of me and helped me through my first car purchase! I was totally spoiled by her attentiveness, clarity, care and warmth. Looking forward to being part of the family, all thanks to her.

My car was here for service, they have reserved a loaner car even I did not requested. I did not take the loaner car I waited for my car to be serviced

Wish I could have done the repairs I needed. The service department was very thorough?just couldn?t afford it right now.

Steven Appoloni is an outstanding service representative. He is always extremely helpful and knowledgeable and I really trust him with care and advice for my Mercedes. The service experience at this dealership is always excellent

Service Department was more than professional, thorough, and explained everything so perfectly! I will definitely continue using them for all my service needs!

I recently bought a 2014 Mercedes-Benz CLA from another dealership and had an issue with the sunroof the day I got it. The dealership I bought it from refused to help me so I contacted Mercedes-Benz of Sarasota, they were very professional and helpful and were able to fix the sunroof, there was an issue when I picked it up the first time but they took it right back and were able to fix it free of charge. They were quick and very responsive with any questions I had. I highly recommend them for any needs.

Quite availability. Warm greeting upon arrival. Hot coffee & cookies. In and out. Washed car!!!!

Alfredo was Outstanding! He was very helpful from the time we enter the showroom until the entire process was complete. Such a Blessing!

We took our car into the dealership for a service A. They were extremely nice and very helpful. They kept us informed and would 100% recommend the people in the service dept. Here is why I would never go back. We had a check engine light on. It turned out we needed a crank case vent tube. They quoted us 2500$ for that replacement. 2000$ for the part and $500 for labor. Fcp euro has the genuine MB part for $82 shipped. $1900 markup is not ok. Everyone is struggling with rising costs and that’s the tactics they use. You should be ashamed.

The service department is excellent. In particular, the Service Manager, Jim and Rebecca, are two if the best People I have dealt with in years. They listened, took action, and delivered. If only there were more people like them, old time customer service would be restored. Thank you thank you

Mercedes of Sarasota always takes care of me for my service needs. They know my expectations and strive to exceed them every time.

The place is very busy. I had a 1 pm appointment for a simple oil change. It took almost 2 hours as I got my car back at 2:50. And I was waiting there. As I asked my service rep; "What's the point of having an appointment?

Mercedes-Benz of Sarasota was where I bought the car. I've reviewed the dealer before, and have been in twice recently, once to get a new windshield after a rock cracked it, and then a few days ago for annual maintenance. At all times I was treated with Royal courtesy, my service advisor Taylor Williams was on top of the case at all times, and for a particularly difficult issue she asked the service manager to come ride with me. I could not ask for better treatment, and my E class is a happy car.

The service was good, they provided a loaner, everything was on time. Only one thing that make me less happy is they charged me extra $59.95 because off I canceled the appointment on 7/7/2022 without let me know at the time they gave me the bill. For the cancellation of the appointment on 7/7/2022, I did called them on 7/5/2022, telling them I had Covid and want to cancel it because I don?t want to spread the Covid out. I also emailed them on 7/5/2022 to cancel the appointment with the same reason ( of course I still keep the email and phone record and willing to present if they asked me)

prompt courteous servce

I had a service scheduled for my car in August. However when I went to use it to run a quick errand and turned it on, the whole dash lit up with warning lights. Lisa my service advisor not only had my car picked up for me, she had the warranty work done and got my service done for me that next day. I had been sick and she had the car delivered back to me also. And took my payment over the phone. She was helpful, compassionate and completely professional. Not feeling well, and not feeling well enough to drive made this experience even more exceptional. Lisa is definitely an asset to this dealership.

As always, the Autonation Mercedes dealership facilitates great repair service along with excellent personal interaction care for the client. Over all the years of owning a Mercedes, this Autonation dealership is Number one in every aspect of service and care .. Pastor Mark Sedacca

Despite parts challenges, unexpected repair complications and a very hectic schedule, Michael Bodmer and the team at MB Sarasota kept pushing through the challenges and made sure that I had transportation throughout the repair.

It’s a pleasure dealing with all the employees at Mercedes Benz of Sarasota! They are so professional and knowledgeable of each vehicle that it makes it any easy decision to choose a vehicle. In particular, George Hajal is the most honest and professional car salesperson that I have ever met. He truly puts the consumer first. I highly recommend buying from MB of Sarasota and call George Hajal to assist you!

I used to hate coming here, staff was always rude but every time I get Taylor my experience is amazing!!! Thank you for your customer service every time girl!

Excellent service and attention to detail!

Good service. Good saler

Happy with this dealer. Thank you all your team very much!

I was a repeat customer and wanted to buy a Mercedes AMG 63 Series for cash. The dealer told me they had one in stock so when they quoted me a price to my amazement there was a $20,000.00 mark up for additional dealer profit added above and beyond the factory MSRP and other dealer fees! Talk about corporate greed. This is an auto nation affiliation. It is obviously known and approved I assume by Mercedes Benz. So if you are shopping here or any auto nation dealer be aware that in Bidens economy these greedy dealers will use the excuse that there is none available due to supply shortages so that's why we can get away with gouging you. FYI. Call Mercedes Benz dealers in California as we found out that they do not add on this crazy greedy mark up and even with paying to ship the car to Florida you still will save thousands of dollars compared to buying from dealers in Florida which is exactly what we did unless of course you have money to burn and enjoy being taken advantage of !!!

I live up North most of the year, but now keep my 2016 red C300 MB sedan down here in Sarasota. I call her “Ruby”. A few weeks ago, I returned to Sarasota & Ruby informed me that I was way past due for her B6 check up. On the advice of another Mercedes owner who resides in Sarasota, I took her to Mercedes-Benz of Sarasota. They accommodated my tight deadline & they contacted the Mercedes-Benz dealer back home to be sure that all issues were being covered. This place is a Class A operation. Lisa was my service representative & she was marvelous.

A shout out to Taylor Williams, assistant service manager, who is my new rep for my vehicle. After getting someone new each visit for awhile, she assured me she was now my rep. Her customer service was excellent, not only for me, but I heard her going the extra mile for other customers as well. That?s refreshing and sincerely appreciated. Kudos to Taylor!

My visit was for service. The Service Advisor understood my issue, which was a maintenance item, and had the work done very quickly. I was very pleased.

I have been buying cars for many years like most of us but never received the level of experience and service that I received at Mercedes Benz of Sarasota .Keep up the good work guys, I'll be back.

Service and Professionalism

It's always worth the drive to get my 2015 GLK350 serviced at Mercedes-Benz Sarasota. My engine light was on with some engine issues and the problem was pointed and fixed. Highly recommendable!

Mercedes did my six month check up. Also installed a chip in my car which was unavailable until now. Very satisfied with their work. They even gave me a loaner for the day while they did the work.

Recall service was fine, though no explanation of what was done. Not a friendly atmosphere.

My experience was very good as usual. Brought car in for B service.

I had my vehicle at another Mercedes dealership for weeks and they could not find out what was wrong. When I took it to Sarasota they not only found the problem, they promptly repaired it and preformed some recalls the other dealership failed to do. Randi Doyle at Mercedes of Sarasota will always have my business in the future.

I was very well taken care of at the service department. I had a walk around video of the car when it was on the lift. The service tech introduced himself, showed his recommendations and explained what was wrong on this video. I was able to make decisions of what I was going to fix based off of the video. That was so cool. The video was sent to me via text from my service advisor. I was able to talk to Michael any time of day and ask him questions with immediate responses. He did a fabulous job explaining what I was asking without making me feel ignorant about not knowing more about my car. I always loved service at Mercedes, but this last trip was absolutely amazing.

Randi was terrific. She got me checked in at 7:00am. I brought my car in because my left rear tire was losing air. She called me a couple of hours later to inform me that my rear tires were worn out. New tires were ordered and installed and I had my car back the next day at 2:00pm.

The entire staff is extremely professional and made my recent purchase a quick and seamless experience! Stephen Williams, Jason Killingbeck and team were fantastic. I highly recommend MB of Sarasota for you next new or used car purchase!

The entire staff is extremely professional and made my recent purchase a quick and seamless experience! Stephen Williams, Jason Killingbeck and team were fantastic. I highly recommend MB of Sarasota for you next new or used car purchase!

I had an emergency with my tire at the end of their day. They told me to bring my car in. The service at this dealership is outstanding! I had my two dogs with me. They welcomed them inside as well while they took care of my car. All of the staff immediately went to work to take care of the issue and sent me on my way.

Had problem with my car called service department talked to Mr Foulkrod the car was transferred from my home and was fixed in 24 hour, very knowledgeable and extremely professional Jim Foulkrod is a great asset to establishment.

Serviced our car here twice. Here are the highlights: 1) Fast and timely recipientionist, service, and handoff 2) They took a video while servicing the car and sent it to me with all of the details and updates. A really nice touch! 3) Pricing is very reasonable and even competitive. They quoted me two new michellin tires, and they were about the same price as in Costco. I was pleasently surprised! 4) Loander car service, free of charge, is phonemonal and fast. When they had no loaner car available (as I came in on a non-scheduled day), they got us a complimentary Enterprise rental. The rental associate came to the dealership with keys and gave us the car with just a couple of signatures. Fast and easy. Overall, I don't think we've ever had service as good as at this dealership!

Bought my preowned BMW from Mercedes. Had a coolant issue. Spoke with Shawn in Service. He updated me every step of the way through text which was so convenient. I didn't have an extended warranty. My bad!! But Shawn took care of me and came in under the price that was quoted which is quite unusual in the automobile business!

As always, I had a positive experience. Expensive but well worth it.

My service advisor is Lisa Gillespie and she always updates me with repairs and services needed for my vehicle now or things that may be needed later. My appointment is always on time and they even send me videos of my vehicle so I can see what needs immediate attention. I highly recommend Mercedez-Benz of Sarasota service department for your cars needs.

The Sarasota dealership is in a very convenient location. The lounge area is a comfortable place to wait, should I choose to do so. My service advisor, Stephen, is always so friendly , patient and very knowledgeable about my vehicle.

Randy is a great advisor and great service at this location from the staff

Excellent customer service by the entire staff at Sarasota Mercedes

Brett Ferrucci did an outstanding job getting our service issue quickly diagnosed and repaired.

Purchased my car at this dealership and have all services completed at this dealership as well . Friendly and competent staff 👍👍

Excellent service and Taylor was terrific with detailing what my concerns were with my GLC 300. Love my Mercedes and will be buying the new 2023 GLC300! Liz

Always a great experience when dealing with Bret. Very professional and thorough.

Visiting from Texas and my check engine light came on. MB of Sarasota got me a next day appointment. Service tech found an under warranty issue and had me back on road within 48 hours. Taylor, the service rep. was amazing. She was efficient, professional arranged for a free loaner for me and all with a smile. Top notch service!

Great service received as always.

Always a great experience! Quick and easy service appointment, service and pick up!

My representative was extremely helpful, expedient and friendly.

The buying experience we received at MB of SRQ whilst buying new was exceptional throughout the process and on a busy Saturday as well. Key call out was Kyle Hunter our Sales Consultant who went above and beyond and we highly recommend him when in the buying process . Thanks for making the process extremely seamless!

I was early for my drop off and my advisor Shawn Barnett was awesome. He explained the details of the service I was in for. We selected a few items that didn't need to be changed. I informed Shawn that I was waiting for the car and he identified my car as one to expedited. Awesome service. Thank you.

I recently had the pleasure of working with Karrina Wischki when purchasing my Volvo XC60 at Mercedes Benz of Sarasota. From the moment of my inquiry online to putting the tag on my new car, was exemplary! It was hassle free and each transition was smooth. Without hesitation, I would recommend Karrina and Mercedes Benz of Sarasota when looking for your next vehicle! -AK

Service done right and on time. Car runs like it’s brand new

Service was fast, customer waiting area very clean and comfortable. Andrew, my service consultant was professional and personable. Good overall experience.

service was great...explained all to me! took the time to make me feel great, wanted me to be safe on the road

Great service by Randi Doyle, my service advisor. She was able to provide competitive pricing with other MB dealerships in the area. Randi also went out of her way to check and fix my ECO mode after car was out of the shop. Thanks Randi!!

They have good customer service

Great service Excellent dealership Recommend Mercedes of Sarasota Wonderful customer service Had loaner waiting for me

Randi was and has been a great service advisor and pulled thru with flying colors again! She got me in the next day, called me when the problem was found and had the work completed by early afternoon. Although the cost of repairs were well outside of what I thought they should be, Randi worked with me to bring it down a bit. We’ve been working with her for probably 4 years and she is by far the best we’ve had here, and in Alaska. Thanks, Mitch

I was a bit disappointed that my service didn't include a vacuum or wash. I mean $200 for an oil change? Much better service at the Mercedes Benz dealership in Tampa.

I had very positive experience at Mercedes- Benz of Sarasota. Few weeks ago I got flat tire, as I was driving I saw the air on the tire going to 0,quite scary feeling with 2 little kids in the car,last thing I needed to be stranded on the side of the road. I called Mercedes and I was told to come over and the will take care of it. I got there few minutes after they closed, Jessica was there and obviously she was done with her work but she still helped me which is so rear now days. I left my car over night and in the morning I got call from Brad that he will fix my tire. I don't leave reviews too often but in this situation is needed because I feel the employees at Mercedes Benz went above and beyond to make me feel taken care of and I truly appreciate it. Thank you again!

Excellent service from Mrs Sandra Billy, Sandra dealt with everything for my bitcoin Investment and ensured all my withdrawal were quick and efficient. Would highly recommend Sandra Billy to everyone who is having difficulty trading or have been scammed before like myself. contact her now through this. Email: sandrabilly500@gmail.com WhatsApp: +15128931587

One hour service, tire rotation. New car 2,600 miles. easy but not sure why needed seems soon. Everyone was nice.

The service at this location is always great!! Waiting area is spacious and comfortable with light snacks available while you wait. Car is always cleaned upon return.

I stopped into the Sarasota Mercedes-Benz dealership because I had some questions about my car. Kurt Raguth was kind, patient and very helpful. My original salesman was not there at the time, Kurt was so courteous and helped me out. I have been to other Mercedes dealerships in Florida and never came across such wonderful service. I highly recommend Kurt and the dealership.

My service advisor has been especially accommodating to my limited resources (financial, not mental) and is creative in providing the needed service at the lowest possible cost. I can always trust the work done here.

Had my car serviced at MB of Sarasota yesterday. The service experience was very good and my advisor had me in and out of there very quickly and was very pleasant to deal with

Salesman Alan, was awesome, no games , real price, great follow from him, honest dealership

Planning a long trip so my advisor suggested to perform the 10,000 mile service a bit early, prior to my trip.

Staff was very pleasant The sales rep was knowledgeable and efficient. There was follow up and personal phone call. I would very much recommend this dealership.

With roughly 500 miles on my new GLE I suffered a punctured tire only to have a very local tire shop inform me they couldn’t fix it due to the tire size (>20”). I called MB of Sarasota and they took me in immediately. Shawn, my service rep, took great care of me and had me back on the road asap…at no charge! Thanks.

Brett (my service advisor) got me in and out! Great service, great price for repair and the town driver was a scholar and a gentleman. 5 STARS

very good, as expected

Great customer service and super attentive!!!!! My experience is the effective communication and information provided along side with experience. Would recommend it to all my friends and family !!! Keep up the great job and customer service. Drew is really attentive and accommodating. Great addition to Mercedes Team.

Fast,friendly and efficient service.

They were very nice to me and explained what I needed to get my tire off. The key or tool to take the rim off. It didn?t come in my car but they had one at the shop! Quick service

Timely and efficient as always. Service representatives courteous and also efficient. Plus the cookies are delicious.

Recently moved to the area and had to have my GLS in for regular maintenance and decided to take it into Mercedes of Sarasota. I had Lisa as my advisor and was able to get it in the day after I called. Lisa was great, listened to an additional item that needed to be looked at and they had me in and out the same day. She also looked over my past service records to make sure they didn’t do more than was necessary. Mercedes of Sarasota is now my new dealership and definitely recommend then and Lisa as a service advisor!!

I had my car serviced at Mercedes of Sarasota. The staff is friendly and efficient. After a short period of time, I was back on the road with a clean car!

Brought car in on a Thursday as an Emergency as the AC blower went out. I was headed out of town to check on sister in the panhandle who has Alzheimer's, so I really needed the AC in the south as it was very hot. I had to meet with her Doctors, I had no choice. My advisor was not able to get to it that day and was out of loaner cars. But the service advisor did not tell me they had an arrangement with a car rental company to provide temporary vehicles when they did not have any available. I found this out on my own. We could have easily spent 300-400 hundred dollars if the car rental company had not told me. My car is a leased vehicle so I expected a temporary vehicle since I was not able to use my leased car, especially in an emergency. That was my only complaint. Everything else went smoothly and they repaired my car the very next day. But I was not able to pick it up until that Monday. I saw that my service advisor was overloaded, being fair to him, but I felt that he should have been more forthcoming with offering that information about the rental car.

Alan Rybak was a pleasure to work with. He made every effort to make sure the sale process goes smooth and followed on several occasions to make sure we are satisfied. He also took the initiative to order a new windshield for our used car.

Very thorough and professional.

They took care of my problems fast and thoroughly and sooner than expected. Thanks to them!

Service was good & they fixed a problem that came up.

My SL550 needed a significant repair. Assistant Service Mgr Brett Ferucci secured the part in two days and the re-programming was done in a day. Great relief and it?s running like a top.

James Kneski is outstanding. I called the store with a minor clerical issue, and within five minutes, James emailed me much-needed documentation. Grateful and thankful!!!

From the sale of the vehicle to my 3 rd year of service… always top of the line service… Great team! Great service! Thanks!

I'm always satisfied with mercedes services. Everyone is helpful and respectful. It a beautiful and comfortable establishment. Thank you

The Service expert I dealt with was a gentleman named Andrew. He was very pleasant, professional and conscientious. He made my experience a positive one. The Supervising service manager is also a very nice man.

I visited the dealership to pick up my mother?s Mercedes from the service department. Beforehand, I took a look at the sales lot. I fell in love right then and there with my dream car! A C300 convertible!!! Alfredo, our wonderful salesman, showed us all the many features and the test drive went great! I was so happy with my first Mercedes that I bought a GLC300 the very next week! I drove the GLC 300 700 miles the following week and the experience was amazing! I wasn?t tired or stiff. All the driving assistance features made me know my decision to purchase the second Mercedes was a great decision!! The Mercedes of Sarasota dealership was wonderful! From the sales team, finance team and service department?I am amazed how efficient and professional they are!! Great job and I look forward to doing business with this dealership for many years to come!!

Our 2018 C300 was signaling that the car was overdue for an A service (at about 28k miles). When making the appointment, we were informed that we really needed the B service, which is normally applied at around 20k miles. The cost of the B service was quoted at $750; the final cost was $760.34, so close enough. Upon reviewing the invoice we received at pickup, the top lines of the service report details said that the B service multipoint inspection was not completed. We asked about this and was informed that the service was incorrectly coded into the computer and that the multipoint service was actually completed. So why didn?t the service manage catch this? The hours needed to flush the brake system were not noted on the invoice, just the cost; I consider this an incomplete detailing. Several warranties came with the brake flush, but they were not noted on the invoice, only verbally. I consider this another oversight. No indication if the tires were or were not rotated.

I'm 66 years old and never had a better experience buying a car than I did at Mercedes Benz of Sarasota

08:47 I had a warranty part replaced - simple, loaner car was provided, when the job went into a second day to assure all the computer coding would be fine, loaner extended - np, Brett, thanks for the great communication and friendliness

If I could give them less than one star I would. The worst customer service we have ever had at a car dealer. We bought a car at the dealer in Orlando, which by the way the service was excellent, but we had to pick it up in Sarasota. When my son and my husband arrived to pick up the car at Mercedes-Benz in Sarasota and told the seller that they were there to pick up a car, the salesman who attended them was very upset and arrogant. After a few words he threw the car keys on the desk and told my son that he didn't know where the car was, that he should go get it himself. My husband was already upset by the attitude of the seller and all he wanted was to find the car and leave, which they did. But I think it's not fair that people don't know what kind of seller they have in that dealer. We will never come back to that dealer and I will take care of spreading the word among my family and friends and colleagues.

I bought my Mercedes’ cl250 2019 on 4-12-22. I paid cash and bought an extended warranty along with a maintenance purchase. On June 1 I ran my wiper blades only to discover they needed to be replaced. I called and made an appointment to have them replaced and was told I would have to pay for a new pair. Now mind you, I have had my car for less than 2 months. My car was also Pre-owned certified. I called and spoke with Randi and she was not willing to help me. I called back again and was transferred to a manager, who was not available so I left a message and I’m still waiting for a call back. Needless to say I drove an hour to the dealership and bought new blades on 6-9-22. So I’m leaving negative feedback, because apparently the day I wrote the check for my car was the end of my personalized treatment.

Services were Above & Above👍🏾👍🏾

Good and efficient service. Waiting area comfortable.

I special ordered /purchased and paid for a 2021 Mercedes GLC 300. The vehicle was delivered December 2021. Since the vehicle came in the middle of the pandemic, not much evaluation/ preparation was done to the vehicle. I paid for and obtained the vehicle the next day. I observed several imperfections in both the hood exterior clear coat and several electrical issues. The salesman said “No problem. When you bring the vehicle for service it will be taken care of.” As of this week, I have taken the car to the Mercedes dealership four times in 5 months for the same repeated write ups. As of today, there are still some of these repeated deficiencies still existing.

Chris did an excellent job in service to get my broken gas cover quickly repaired. 3 weeks ahead of schedule.

Very easy service, great loaner car, quick service, great communication by Shawn.

The service was done quickly, and Lisa (my service representative) was extremely helplful in making that happen.

Perfect service, the staff is the best!

We have a great service advisor in Steve. He scheduled the service, kept us informed and detailed all the choices we had for the service and maintenance. It was a pleasure having Steve and the dealership service our car.

Karina is hands down the best! She followed up every day with me on the status of my car, she really was invested in making sure I got the best deal and took the time to show me all features of my car. I really enjoyed the experience despite being a painful one ( bought 3 cars from this dealer within the last 12 months and no, I am not rich 🤣). Thank you for a wonderful experience and I LOVE my car. Management: you have a gem, please keep her happy! Karina is the best!!!

Just bought a new C Class and we could not be happier. The trade and purchase price were very fair and the transaction went smoothly and quickly. What's not to like?

Terrible repair service.......Trunk latch still broken. Window replaced but forgot to tint. Paint issues had to be taken to Lexus for repairs. Short staffed, no loaner vehicles for months...... Far from five star!!

Great staff! Great Service. Was in & out with a B Service & a battery change out in 2 hours!

When I picked up my Jeep I stood around for 10 minutes nobody acknowledged my existence. It took them 20 minutes to get my Jeep Out to me. and nobody spoke to me about my Jeep like if there was anything wrong how did everything go. Usually when you get an oil change and what not somebody speaks to you about your vehicle that did not happen here nobody said a word to me Just thought the customer service wasn't great I guess because I wasn't driving a fancy Mercedes they didn't care about Me Too! Much

Very pleasant, streamlined experience. I will continue to use them for maintenance.

Just wanted to say,we had a great buying experience, the facility was very clean and organized. Staff were all helpful and polite.we like to give a requinition to Mr Walker for his outstanding service,no pressure just very polite gentleman. Also we like to say thank you to Debra for her expertise service.

We are very pleased with the service department. Brett has been very helpful and informative. I definitely recommend them without reservation. Donna Jorgensen

Our salesman, Peter, was very helpful. I would have purchased an SUV from another dealer with frame damage that was not disclosed. Peter provided me with the car fax on both vehicles, which made my purchase decision obvious. Not only did he negotiate for my price, but actually came in under budget. No pressure or dubious sales practices. If sales was this good on a used vehicle, I know where to go for my new vehicle purchase.

I was notified that three software updates were needed on my S-580. The personnel were courteous and helpful. No loaner was available but a shuttle took me home during the update.

Hello Lisa! I'm very happy with my service at the Sarasota location. The entire team and your assistance has brought me much joy to be a customer for the Mercedes company. to be compared where i actually purchased my vehicle, your staff vs the entire team of Mercedes Benz of Tampa including the salesman known as "Chrisitan" and whoever is in the managing position for that specific dealership was an absolute and utter joke and disgrace to the Mercedes brand. They conceived a plethora of lies and promise that were then not delivered as to be expected from a customer such as myself paying a such a premium price for the car that was purchased. I had then followed up with Mercedes corporate for the parts that were missing/broken and an official complaint was made, )sadly since then nothing has happened to resolve any of these issues. I appreciate the Sarasota team especially for the employee known as Lisa because i was then given slight closure and satisfaction with the service I was provided being the issues originally derived from the dealership where the car was originally bought. For any further information about this case or where it will lead please do not hesitate to contact me personally on my cellphone.

Fixed issue. Price reasonable. Polite staff. Work performed on time per schedule.

Taylor made it happen from start to finish. Hands down the best dealership in Sarasota.

Excellent routine service for 2 cars. Loaner was easy and straightforward. Service Manager Brett was outstanding - full of energy, clear answering questions and timely with delivery of the work and the paperwork.

Purchasing a car was easy especially during Covid. Staff was great! I recently had a routine maintenance which was managed efficiently by Stephen. While I waited an employee even faxed a personal document for me. Great overall service!! I’m a very satisfied client. Caryn Stolarik

Brought my auto to Mercedes of Sarasota for some service work. I was a waiter(for my auto). repairs were done in less than an hour and the repairs were perfect. They have always been the best.

Good quality service. Tech was very nice and professional. Got a loaner without any hassle. just dealt with good people.

I had the yearly service.

Outstanding. Everyone was extremely helpful. This dealership is first rate.

Randi in service is awesome. Dropped my car two days early and she took my car right in. I had to leave town and had limited cell service. Randi made sure everything that needed attention was handled when I returned. Highly recommend!

Experience was weak for what are supposedly the finest cars in the world. Service representative is lovely, however I asked to order replacement key from Mercedes Benz because the key I have is broken. I was told that I can't have one (Buy one) because there are only 4 replacement keys in the country and that I should use duct tape on mine (Not kidding). They would not sell me a key. Absolutely unacceptable. Called and left VM for manager twice and have still yet to receive a call. This was almost two weeks ago. Beware - ZERO customer care.

Best experience buying a used car in 10 years. I have been given the run around and over pricing by so many dealerships, I didn?t think I would find a dealership I could trust. I saw a car online one day and called the dealership, and from that first interaction with Steven William it?s been great since. Best car buying experience in 10 years.

FIRST SERVICE FOR MY GLE350 . EVERYTHING WAS GREAT AND BRETT WAS MORE THAT HELPFUL.

Service department is more focused on up charges for service work; windshield wipers, DEF Fluid… I Brought my 2016 MB Sprinter Motorhome in for annual service; oil change, inspection……as I have done for 5 years. Service department more focused on trying to sell me new windshield wipers and DEF fluid instead of doing their “professional service”. Windshield wipers are only 2 years old and working fine…. They tried telling me that my DEF was low… comical as there is no DEF gauge or dip stick… I just filled it up until it spilled out 10 miles before I dropped it off. I Pick up my MH, drove it home and proceeded to do my “standard check list” before heading out on the road. Tires pressures were all off the manufactures recommendations…. I had to inflate myself… scares me to thinking if they did all the other work/inspections… brakes, suspension…. Mercedes please focus on doing a profession job vs trying to sell up services that are not needed. Thanks

Extremely satisfied! Had no issues bringing the car in and they were extremely fast fixing it and picked it up the next day.

Best experience buying a used car in 10 years. I have been given the run around and over pricing by so many dealerships, I didn’t think I would find a dealership I could trust. I saw a car online one day and called the dealership, and from that first interaction with Steven William it’s been great since. Best car buying experience in 10 years.

Taylor Williams is the greatest - with professionalism, customer service, knowledge and information, and communication. The BEST. I arrived late in the day with flat tire. Taylor secured a loan car for me and while my car was there also noticed and took care of other needs it had.

My wife and I were visiting Sarasota from VA (about 900 miles from home) when our vehicle advised us of a "Low Coolant" situation. Then we got a text message from our home dealership and next we got a live call from our home dealer. Obviously, we had to do something quickly! I drove in to the Sarasota Mercedes-Benz dealer and immediately felt welcome. From the happy valet in the driveway to the smiling Assistant Service Manager, Taylor Williams, I was made to feel at home and cared for even though I was an out-of-state visitor. Taylor arranged for Senior Technician David Apgar and Senior Mechanic Felix Gonzalez to analyze and then repair my vehicle's oil coolant system. This process took several days but Taylor arranged with Kyle Leete, the Loaner Vehicle Coordinator, for me to have a loaner car during the service time, which allowed my wife and me to continue our visit in the area. I would definitely recommend this dealer to anyone, and the highest compliment I can give them is that "I wish they were much closer to my home in VA!

I recently purchased with Peter's help from online inquiry and drove from Clearwater to buy after placing on hold! Great communication and very easy purchase. Highly recommend and will definitely be back if ever in the market 🥳

Excellent response to my service requirements. The only issue I had was that they did a terrible job at washing my car after the service. I didn't have time to get the car properly washed by Mercedes. I took it to a car wash the next day.

Lisa was great to deal with and my car was done very quickly. very satisfied

After driving from NY to FL I discovered that a coil spring broke. MB of Sarasota was the closest dealer. Unfortunately the part had to be shipped from Germany but my service advisor Michael Bodmer kept me informed throughout the process.

No worries! Always taken care of and friendly service and sales.

Thorough Service. Employees are friendly. waiting facilities are comfortable.

Randi Doyle! Superb representative !! Dealing only with Randi since 2005 and four MB cars. On time on schedule with only the truth!

Great service. Taylor Williams (representative) is awesome! Super professional and knowledgeable. And I got my car back, fixed, in less than 24 hours!

Very good service and my service advisor was exceptionally helpful, kind, and professional.

I was greeted by one of the best salesmen in the business, Mr Bill Zimmerman. He made me fell welcome and instructed me on the new technology during our test drive. After the purchase he took his time to over many details that made the buying experience so easy.

When they get it wrong they admit it, and they make it right.. I had some issues with my first service experience, but they went out of their way to remedy things.. it led to me doing my 5 year/50K service early there.. I’d recommend this dealership..

From start to finish I had a good experience with Peter Bolduc ordering and delivering my new Mercedes

Vehicle in for 3rd recall. Brought in at 9:00am. Promised for afternoon. At 5:00 pm checedon status. Service Advisor left early and Vehicle had not begun serving. Drove over an hour to home . Drove back next day to retrieve. Recalls completed and vehicle returned to service.

I always have great prompt service. I love Mercedes benz of Sarasota

Brought my MB in for service for a side marker light. Though a small item, Brett Ferrucci always makes customer service a great experience. Top notch all the way!

50,000 mile service new tires and new brakes the car rides like new

We bought our first Mercedes’ at Mercedes of Sarasota. We worked with Scott Tierney. He was so easy to work with. Listened to what we wanted. Showed us all the features. Jason in finance was informative and made the process quick. Highly recommend.

Brought my MB in for service for a side marker light. Though a small item, Brett Ferrucci always makes customer service a great experience. Top notch all the way! Great dealership

Great service. Easy to make appointment, finished when they said they would.

Mercedes Benz Sarasota and my Service manager, Brett Ferrucci, are a pleasure to work with!

Brett is the best! Our Mercdes has been cared for by Brett and team for years. It has almost 200K miles and continues to drive like a dream. We are planning for our next Mercedes and are very satisfied. This will be our 3rd Mercedes owned. Service always sells the vehicle! Thanks Brett!

Friendly, professional and kept me informed. The people who worked on my car did an amazing job. Highly recommend their Service.

It was great very personalable helpful clean area nice everyone was friendly at all times

We purchased a used car from Allen on a Sunday! Allen was excellent at explaining everything about the car we were looking at. We will consider future purchases there. The showroom, waiting room and offices were immaculate. Mercedes-Benz of Sarasota we will be back!

Service support team was awesome. Drew was excellent with timely response and funny guy!

My rep, Shawn Bennett, always makes sure that all my concerns are resolved and that I am able to wait for my car within a reasonable amount of time.

Great service department! Brett was outstanding, he is fast, friendly and knowledgeable! He emailed me pics of the tires that needed replacing, and I am grateful they found this issue during my routine maintenance. Very happy with this location!

We had a great experience thanks to Scott in sales and Jason in finance. No pressure. Scott took his time with us. We picked our first Mercedes and she is beautiful. Gave us a great deal on our trade. Jason made the financial process a breeze. I loved that they do not try to sell you 15 different warranties. We highly recommend Scott Tierney and Jason in finance.

Very nice staff.. very polite.. I felt good at Mercedes

I have been servicing my 2018 E400 Cabriolet at MB of Sarasota since moving from Texas to Florida in 2019. They have always done an excellent job servicing my car. My service advisor retired from the company. Steven Appollini is my new advisor, and with my recent service, which was the last before my initial warranty expires, was terrific. Steven had the car thoroughly inspected and found several items that needed to be addressed I wasn't aware of. He had the work performed at no charge to me. I have great confidence in MB of Sarasota and their staff and look forward to continuing to work with them in the years ahead.

What a pleasant surprise. Took my car to Mercedes of Sarasota for the first time. It was such a great experience from the time I arrived until I left the dealership. Had been going to Tampa while in Florida and wasn't happy with their service. My service writer Mike was so friendly and helpful. My car was ready when promised and even had shuttle service from the dealership to the University Mall and back. Charlie was great and very funny...should have been a comedian!! My sister came with me and might consider buying a Mercedes for her next car, because of the great service provided that day. Plus, the dealership was immaculate and the hot cookies were fantastic. Thanks Mercedes of Sarasota.

Work done earlier than promised and complete. Didn?t get an email invoice of service as promised though.

Very friendly staff and speedy service. Excellent work ethic.

Being my first time they kept me informed along the way. Good 1st time experience is always a good thing

Worst business I’ve ever seen. Jim Foulkrod Service Manager on the phone was talking some nonsense If I could give them a 0 star review, I would

Great vehicle with all the advanced safety features.

Walked in with nail in rear tire. Mike, although busy, was able to get me processed and got the tire fixed within a short period of time.

After one unhappy experience this dealership went out of their way to ensure there wouldn?t be another! All good very professional.

We love our new GLC from Mercedes of Saraota, unfortunetly our new relationship with Mercedes Benz has gotten off to a bumpy start since our new GLC has a machanical issue. That being siad, our Dealership team of Ernie W. GM, Serv Mgr Jim F. and Salesman Bill Z. and Tech Bill have been so professional and appologetic. When you purchase a new car you expect it to be perfect but in an environment with 3rd party vendors, supply chain issues etc... sometimes through No fault of the Dealer that just may not be the case. This being our first Mercedes we went into this with high expectations and while we've been a little disapointed we feel our Dealership Team has been our Advocate. We apprechiate the dealer providing us with a comperable loaner while our car's issues are resolved. Our Dealer has done an excellent job of communicating keeping us posted along the way. We highly recommend Mercedes of Sarasota. In this reviewer's opinion this leadership team has extensive Mercedes experience and is truly committed to excellent customer service.

This Sarasota Benz Service Department, was absolutely outstanding, in every step of servicing my car. From the service ppl on the phone, desk, to the Mechanics who serviced my car & the staff who washed it. Excellent job.

Very good costumer service ,did not had to wait to long to the work being done in my car. Very profesional !

I have always had great service at Mercedes Benz of Sarasota. Randi gives consistent, excellent customer service during check-in and throughout the service process. All options and services to be performed are explained well and money saved when possible. It has been a pleasure to take my car here for service.

Brought vehicle in for factory recalls (4) while traveling. Was expecting to be delayed 2-3 days. They did service in one and back on road!!! Service advisor Drew and mechanics were terrific!!

great service, friendly, in and out quick service advisors are all professional and a joy to work with, waiting room is comfortable and relaxing if you have to wait

Everyone has been wonderful at the dealership. The only complaint I have and it is a big one...There are no loaner cars for when my car is in service. This is very inconvenient and disappointing for a high end dealership.

Recently moved to the area and went to have my vehicle serviced. I worked with Chris who could not have been more accommodating. He gave me solid advice on the Service I needed. The service was done promptly and the car returned spot less.

Randi Doyle is your BEST employee in service. She scheduled simultaneous service calls on my wife's 2020 SL 550 and my more mundane 2019 GLC 300. SAVED ME A 50 MINUTE ONE WAY TRIP FROM LONGBOAT KEY AND 3 MORE HOURS OF A GREAT LIFE!! Rich Ackley

We highly recommend Mercedes-Benz of Sarasota. They are professional, knowledgeable, and, provided outstanding service‼️

I bought my car here. They took good care of me thru the sales process and answered all my questions. They were friendly and knowledgeable.

Excellent customer service..explain the repairs no secrets

I just purchased a Mercedes AMG GT roadster from Stephen Williams (great guy) at M-B of Sarasota and couldn't be happier with the car and the short, simple, easy purchase process. No gimmicks, no games, no pressure, just great people doing their jobs to a standard the whole industry should be measured against.

Overall good experience, but staff looked a bit running everywhere and were not really attentive to customers.

friendly and helpful staff. good job by the technician from the service department.

2 trips! If you?re going in for a scheduled service appointment (dealership is 30 minutes away) and leaving your car (loaners are unavailable so you need to trouble others for a ride) they should at least have the air filter for your service. I had to come back a week later once they got the air filter in and spent another half a day finishing what was to be a simple service. It was done right but why tie up you racks/techs & ME for 2appts? Service should have what they need before I bring in the car!

Friendly, attentive staff. No haggle pricing. Very clean and nice showroom.

Very friendly customer service agents in the department. Quick to answer my questions. Service to my car was done very quickly also. Agent on phone making my service appt was very efficient and friendly.

recently had standard maintenance done at Sarasota Mercedez dealership and impressed with valet and rep, Lisa Gillespie. She was able to confirm extra maintenance was covered since wasn't originally done before i purchased, had window button panel replaced from glitch. Overall service great since included loaner car especially since had to leave it overnight, and my car was returned internally sanitized and and outside washed. Thanks Mercedez!!

Excellent experience dealing with Mercedes Benz of (Sarasota). My dealer Stephen worked with me for months to find the right car for me. Very easy process to purchase the car. They let me take it home overnight to make sure my husband can get in and out of it lol and the purchase was very easy. Also his colleague Pete was also extremely helpful and reviewed the technology in the car so I was comfortable with it. Highly recommend

Great experience with the service department. Very efficient drop off and pick up, and the service itself was done quickly and professionally.

Parts are ridiculously expensive. People are good at their jobs.

Our service experience was made easy by Lisa Gillespie. She addressed our concerns and went beyond the norm to get our request approved.

The purchase of my E Class 350, was the most professional transaction that I have ever had , with a car purchase, I highly recommend Sales Professional George Hajal., and Finance Professional Jason. Great Experience!

I had a blowout while vacationing in Florida. The local dealer in Sarasota helped arrange the tow and replaced the tire within hours. Avoided a family crisis and back to our vacation. Excellent job Sean and the members of MB service!

I drove to Tampa to purchase my vehicle because the 2 sales people as well as the GM of the sales department were all rude, and not helpful at all. Took my car in for a tire to be patched. The Service team was great! Both of the guys I worked with in that department were friendly and very helpful.

Took my Mercedes? in for warranty repairs. The service was fast and handled all issues with ease. My car came back fixed and washed in a few hours. My service tech Lisa was awesome and understanding of my needs. Great dealership

Was able to drop my car off and have it serviced and ready promptly

Prompt and Courteous. Great advice from the mechanic.

I am writing to express my disappointment and dissatisfaction with the service I received at Mercedes Benz of Sarasota. Let's start with my purchase of a 2019 Jaguar XE; I live in the Lutz area, which is about 2 hours from Sarasota; it was like pulling an arm and a leg to buy this car, but the sales rep who handled the experience was phenomenal; however, after everything was said and done, the vehicle came out to 35,000 dollars. After driving the vehicle home, I noticed a rip in the leather in the dashboard, as well as a picture of the car that belonged on the seat being missing and the lack of a second key, so I returned the vehicle after speaking with the service manager, who explained that he would take care of a second key, gas in the car, the leather, and the part. I immediately told him, "OK, wonderful, thank you very much." As a result, I returned to Lutz and parked the car there. Because of the quick response to my issue, I decided to bring my Mercedes in to be serviced as well, so not only did I drive again to get another car serviced, but I now have two cars at the location because I was duped into thinking they were genuine, so Thomas is a technician who worked on my Jaguar and Shawn Bernett who serviced my Mercedes, and he was initially okay as a service technician and his customer service was okay as well. He explained that it would cost about $5500 to fix the car while confirming what Wesley Chapel had already discovered, so I said no worries, we'll take it one step at a time. Then I get a call saying that they discovered that my abs light is not a battery issue, but rather $3000 parts that would need to be fixed before anything else, but it's back ordered right now, so it'll take a minute, which I thought was fine because it would give me time to get it. Wiper blades, ABS, a new key, and a detail were all mentioned as part of this round of service, so I was like, "OK, that puts me at 4500 with everything, no concerns, I have a little time." So, after two weeks, I called to make a partial payment and spoke with Shawn, I paid 1500 dollars, and no one told me that it was near to being finished for the Mercedes, so I made the money, and not than 5 hours later, I received a text from Shawn saying that the vehicle was ready. Now, I just made a payment and I'm stuck because I'm thinking it'll take a little longer, especially since the part is on back order, so I called and explained that I don't have the full amount and that I didn't realize it was going to be finished or that you didn't even explain that the car would be resolved by the end of the day or even tomorrow at the latest. Then I said, "I'll have the full amount in approximately two weeks." When I called Thomas to check on the status of the vehicle, he said it was ready, but the key was on back order and they didn't have an ETA, but I could come pick it up. I explained to him that it didn't make sense for me to pick up a car that I would have to drive 2 hours away for you guys to program, so you can just leave it there until the key arrives. After a week, I receive a text from Shawn saying that he tried to offer you more time to retain the car, but my service manager had questions. I called Shawn about the Mercedes and then asked if Thomas was around to see if I could just use the loaner for the Jaguar that I had for the Benz until the key came, as I get out of work by 4:00 and had to go to the bank to make arrangements, then drive 2 hours to get there to pick it up, so I called and spoke to Shawn about the Mercedes and then asked if Thomas was around to see if I could just use the loaner for the Jaguar that I had for the Benz until the key arrived. Allow me to speak with my service manager, Shawn explained. So I asked if I could come pick it up even though it's been there for a month and a half since I purchased the vehicle and was making payments on something I wasn't driving yet so I have to bring it back to you guys or can you ship the key closer to me since it's 2 hours away to get to you all, and he said no because the Jaguar is ready just waiting on a key so if you need another vehicle you can pick this one up as well, When I asked to speak with him, he became irritated on the phone and said, "Yea sure you want a full tank and a bow on the car and it cleaned, yeah I'll get you a manager, yeah I'll get you a manager, I haven't received that call yet, but I completed work at the bank and rushed to Sarasota before the service department closed. My girlfriend got off work early because I needed to pick up two automobiles, and I told Shawn that I would collect both cars on Friday. I finally arrived at Mercedes Benz of Sarasota at 6:45pm to try and make it on time, but Shawn was nowhere to be seen, and the service manager never called me back or was available to speak with. Furthermore, my Mercedes was waiting for me, but the Jaguar was not. When I exited the rental, a friendly gentleman greeted me, but I've had it with their customer service, especially considering I have not one, but two automobiles there being serviced, one of which I purchased from them. I asked for a manager and told the person I didn't care; I just needed a supervisor; he became irritated but eventually found me someone who could help me; they did their best with what they had; unfortunately, it doesn't end there. They stated that the director and general manager would be arriving tomorrow, a Saturday, and that they would call me to discuss the matter, so I said I would leave it in their hands. It is now Monday, and no call has been received. I described the situation to you. I explained that I live 2 hours away and that I don't mind picking up the car but that I do mind bringing it back to get a key and program and I asked if I will be able to have the key shipped to a Mercedes or a Jaguar place near me and she explained that a Mercedes key we will not ship I said oh okay, but this is for a Jaguar. They looked at each other and said, "I don't see why not, especially since we'll have to take it to Jaguar to get it done anyways." I was astounded that it took this long for that to be discussed, and that they didn't have a gas card to fill up the Jaguar like I was told, and that it wasn't washed at all, as if Shawn never got it ready for me to pick it up. In addition, they failed to know where my second Mercedes key was, which I purchased, and it was on a key chain with a key that belonged to someone else's car that was programmed for me. We waited until it was settled before I became enraged at the $250 detailing fee and the fact that whatever chemical they used virtually stripped the letters and phrases from the inside of the car. For example, the power button for my radio did not show the on symbol; instead, it showed a white bald spot, the unlock and lock buttons were messed up on both sides, the memory button for setting number 2 was messed up on both sides, the button for max ac as well as turning off the AC was gone, and the leather on my steering wheel was also ruined; they did not explain this to me, so I am disappointed and dissatisfied. Mercedes Benz of Sarasota has left a bitter taste in my mouth. I'm enraged to the point where I'm amazed that a billion-dollar corporation can try to treat paying customers like this. Not only did I buy a car from them for $35,000.00, but I also spent $4,500.00 to have my other car serviced. Shawn, the service manager, the director, and even the general manager has yet to contact me. I'm furious and horrified that this is how high-end dealerships treat their paying clients, particularly in Sarasota, which is a more affluent area. Thank you! Respectfully, ⁃ Mr. Kendith D. Broxton II

Efficient and excellent service!

Professional, prompt, satisfying. A/C unit was charged and now cooling properly.

Randi Doyle is THE BEST?. A very helpful and personable service advisor. They really can?t do any better

(March 2022) Our experience with car shopping at Mercedes-Benz of Sarasota: A few weeks ago, a family member and I were looking for a decent, reliable car (used or new). Since car prices have lately been substantially higher than a few years ago, it took some time to find something solid yet affordable. After checking a number of different dealers, most of whom had hidden fees behind the showcased prices on their vehicles, we came across Mercedes-Benz of Sarasota. This dealer not only advertised the actual car price, but they also made testing it out and purchasing it comfortable, without pestering us about undesired add-on features. Everything went smoothly for us here. In our case, the employee who worked with us was Tony. He kept everything straightforward, let us see the cars that interested us, and?once we made a decision?helped finish the purchase process so we could be on our way. This dealer was efficient with our time, which I value in these kinds of interactions.

I brought my E350 in for extended warranty repairs both the end of November and the first part of February before my warranty ended on February 19th. They did diagnostics on the car twice. I had 2 repairs done and they have ordered a new radio for me with no ETA. Waiting. The repairs were done fine and in a timely manor. I have no complaint about the repair work completed. Not a month later I started having transmission issues and the check coolant warning came up on my dash. Seems the Transmission oil pan gasket and filter needed replaced plus a new radiator. The radiator fluid had mixed with the transmission fluid and almost ruined the transmission. Well over $2000.00 later and a week without my car and no extended warranty. Paying out of pocket for these repairs! This should have been found with the diagnostic check of my car in November/December or at least in February when my car was under warranty, but was overlooked. I am sure this extensive repair would have been more than double at Sarasota Mercedes. My mechanics at German Auto Cars on University diagnosed this and are doing the repairs. I am very unhappy and dissatisfied with the service department at Sarasota Mercedes for not finding this obvious trouble with my car when it was under warranty. I was very specific asking them to diagnose and repair anything needed before my warranty expired. Not a happy customer.

Very professional and helpful!! Brett was the best!!

I had a fantastic experience my last service !!

Chris the service manager was very professional, polite, and went above and beyond in his efforts to provide great customer service. I am happy to return to have additional service provided and would absolutely refer others to use this dealership for service or purchasing a new or used car.

Nice dealer with good services. Drew the sales advisor is responsible and take in care of my needs

Communication was wonderful. Done in a timely manner.

As always Taylor and the team at MB of Sarasota are on point and continue to deliver outstanding service, communication and professionalism at every level. Making the customer experience outstanding!

Randi is very consistent in delivering efficient service. I had my car battery replaced as soon as I brought the car in. I also enjoyed the coffee provided while I waited at the waiting area. Thank you!

Brett is an excellent service technician ensuring the best action to keep car in excellent shape

Wait time for the key order was excessive. Programming went very quickly.

Service as promised with a courtesy vehicle to use. Randi is awesome. Also witnessed some good team work.

Paid full msrp had to buy extras to get car and two items I ordered were not supplied ( I did get a credit ) I am a Diamond rated customer at Mercedes and hace been buying Mercedes since 1973 . I love tge technology not the dealer operating process .

No loaner cars available. Pickup service is poor. Service takes too long

Taking my GLK350 4MATIC at MB Sarasota for its A or B service , I always get an excellent service. That's why I don't mind driving 90 miles just to get my vehicle serviced there.

Getting the service Dept on the phone in a timely manner was not possible. The callback feature worked but that?s because I am retired. Before I retired my busy schedule would have made the callback feature unworkable. I imagine most business and professional people have trouble reaching service and may opt for your competitors. Once I was able to talk to your service advisors everything was 5 stars.

Prompt,courteous,timely service completed. First yime at that location. Would buy from them next time car.

Went in for a factory recall . From moment I arrived until I left I felt attended to. Did repair much quicker than we thought. Nice since I had to wait. Lounge area very comfortable.

My SLK 55 had a check engine light which was diagnosed & serviced in a convenient timely manner. Brett Ferrucci explained the issue & pricing clearly. Parts were ordered and installed. When the car was returned it had been thoroughly cleaned inside and out. I have high confidence in Brett’s advice for servicing either of my MB vehicles.

Great experience and communication, fast responses, quick solution for us

I had the opportunity to meet Drew in service he programmed a new car Key. He was efficient, knowledgeable, and very customer oriented

I mistakenly scheduled for the following Monday and showed up a week early for my appointment. However, I needed a new headlight and it was promptly addressed. Randi was efficient

I had a cracked windshield and called Mercedes of Sarasota and talked to Randy, she ordered a windshield for me Which took almost 3 weeks (but this is not Mercedes’ fault - our world we are living in now with the supply and demand) window was installed and they got a car rental for a day (as the window Has to sit for a night) and the next day my car was good to go. I was impressed as this place is very busy and they did a fantastic job with communicating with me.

Service was excellent. They will seven shuttle you.

I took my Mercedes Slk 280 into Sarasota for the first time. My service coordinator Taylor was wonderful to work with. She covered all bases and I was Always able to communicate with her. When I had a question about a required service she had the tech explain it to me. He was always very helpful but I didn’t get his name. Taylor also fixed me up with a loaner since the work took some time. The waiting room is clean and nice with refreshments. So I was very pleased with Sarasota and would highly recommend them. Paula Smith

Mercedes Benz Sarasota service department always takes care of my AMG GLE63. MB Sarasota handles all my service requirements in a timely manner. Their staff is friendly and courteous. My service writer L. Gillespie is top tier in my book, she is friendly and knowledgeable ensuring my service visits are easy-going and comfortable. I recommend MB Sarasota to all my friends and family as the best option for service.

AS ALWAYS, AFTER OWNING 3 MERCEDES BENZ FROM MB OF S, I AM AMAZED AT THE GRETA QUALITY OF SERVICE, CARE, EXPERTISE, KINDNESS AND PROFESSIONALISM EXHIBITED BY THE ENTIRE STAFF!! THE SERVICE IS GREAT, THE SERVICE REPRESENTATIVES ARE EXCELLENT, MINE BEING STEVE APPOLINI FOR THE LAST TWO VEHICLES OVER 7 YEARS! THE CONTACT BETWEEN CUSTOMER AND DEALERSHIP IS EXCELLENT AS ALWAYS, AND THE KNOWLEDGE BASE 0F THE EMPLOYEES IS OUTSTANDING IMHO ... I RECOMMEND MERCEDES BENZ OF SARASOTA TO ALL MY FRIENDS AND LOVE MY AMG, 43 GLE! GREAT DEALERSHIP, BEST I HAVE DEALT WITH, IN PURCHASING AND MAINTAINING WELL OVER 20 VEHICLES OVER THE YEARS HERE. THANX FOR BEING A GREAT COMPANY AND DEALERSHIP .. PASTOR MARK SEDACCA.

Always courteous, professional and competent

My appointment time was honored. I was met by a person who took my car key and escorted me to Randi Doyle. She had my paperwork ready and escorted me to the waiting lounge. When the service was complete (including washing my car) she escorted me to the car to make sure I had no problem with seat setting, mirror adjustment, etc.

The service was excellent with no unanticipated recommendations for more work. My representative, Lisa, is superb.

the best prices . the best people to help you .. Easy Credit. the best experice.

Salesman, Peter, and finance manager, Jason, both outright lied to me four different times when I specifically and directly ask and then asked to confirm, that the approximate APR of the lease Factor was 3%, something that Peter initially represented to me. After leaving the dealership, the next morning, common sense told me that the lease payment was way too high to be in approximate APR of 3%, I ran my own simple least calculator online and when emailing the salesman and finance manager to call them out on this lie, the finance manager said to me, "I don't recall saying that", despite me having directly and specifically asking him twice, "... It's actually more like 4%". AS A RESULT, I HAD TO MAKE A SPECIAL TRIP BACK TO THE DEALERSHIP, NOT LIVING IN SARASOTA, to redo all the paperwork using my original preferred method that I had expressed to them, Bank of america, at a purchase rate of 2.09%. even more shocking as a general manager, Ernie, calling and starting off the conversation, not because he was even aware of the LIE, but because of the reviews, by calling it a 'miscommunication' or 'misunderstanding' (also insulting to intelligence and integrity), two terms I've learned in life that people who lie, often used to try to change the facts and truth. The fact he stated he's been in the car business for 42 years, then proceeded to tell me I'm the first customer that's brought to their attention he needs to explain to his sales people in finance manager how to explain an APR in a lease, is SHOCKING & IF TRUE, THAT SAYS EVERYTHING YOU NEED TO KNOW ABOUT DEALING WITH THIS DEALERSHIP! I'm still shocked that, STILL CONSUMERS HAVE TO DEAL WITH OUTRIGHT LYING FROM CAR SALESMAN AND EMPLOYEES, ESPECIALLY OF A BRAND LIKE MERCEDES. SHAMEFUL. UPON RETURNING TO THE DEALER TO REDO THE PAPERWORK, NEITHER ONE OF THEM HAVE THE COURTESY OR RESPECT TO EVEN APOLOGIZE, ACKNOWLEDGE THE ERROR OR OTHERWISE TAKE RESPONSIBILITY FOR THE MISTAKE AND OR LYING.

Salesman, Peter, and finance manager, Jason, both outright lied to me four different times when I specifically and directly ask and then asked to confirm, that the approximate APR of the lease Factor was 3%, something that Peter initially represented to me. After leaving the dealership, the next morning, common sense told me that the lease payment was way too high to be in approximate APR of 3%, I ran my own simple least calculator online and when emailing the salesman and finance manager to call them out on this lie, the finance manager said to me, "I don't recall saying that", despite me having directly and specifically asking him twice, "... It's actually more like 4%". AS A RESULT, I HAD TO MAKE A SPECIAL TRIP BACK TO THE DEALERSHIP, NOT LIVING IN SARASOTA, to redo all the paperwork using my original preferred method that I had expressed to them, Bank of america, at a purchase rate of 2.09%. even more shocking as a general manager, Ernie, calling and starting off the conversation, not because he was even aware of the LIE, but because of the reviews, by calling it a 'miscommunication' or 'misunderstanding' (also insulting to intelligence and integrity), two terms I've learned in life that people who lie, often used to try to change the facts and truth. The fact he stated he's been in the car business for 42 years, then proceeded to tell me I'm the first customer that's brought to their attention he needs to explain to his sales people in finance manager how to explain an APR in a lease, is SHOCKING & IF TRUE, THAT SAYS EVERYTHING YOU NEED TO KNOW ABOUT DEALING WITH THIS DEALERSHIP! I'm still shocked that, STILL CONSUMERS HAVE TO DEAL WITH OUTRIGHT LYING FROM CAR SALESMAN AND EMPLOYEES, ESPECIALLY OF A BRAND LIKE MERCEDES. SHAMEFUL. UPON RETURNING TO THE DEALER TO REDO THE PAPERWORK, NEITHER ONE OF THEM HAVE THE COURTESY OR RESPECT TO EVEN APOLOGIZE, ACKNOWLEDGE THE ERROR OR OTHERWISE TAKE RESPONSIBILITY FOR THE MISTAKE AND OR LYING.

Took delivery of my 450+ EQS just 4 days ago. Lots to learn. It’s technology of wheels!! This is my 3rd Mercedes purchase from Mercedes Benz of Sarasota and my salesman, Alfredo Poletti. This dealership is first class. I highly recommend any potential MB buyers to see Alfredo. If you’re looking for a luxury electric vehicle, the Mercedes EQS is it.

This spring it will be 2 yrs since I purchased my car. From the very beginning I’ve had a problem, that atill today they have been unable to fix, despite taking the car in time and time again

I purchased my 2019 C300.The sales person , Peter Bolduc, who I worked with was terrific, knowledgeable, friendly, and very helpful.

Good service overall and customer service. Great staff.

Excellant service and representatives that actually adress your service needs regarding your vehicle.

I am beyond thankful for Mercedes-Benz. Of Sarasota. I arrived without an appointment at the service department and was immediately asked what I needed. I stated that my notification stated that the rear tire only registered 26. The service man asked for my key and stated they would check it out. As I had coffee in the waiting area within an hour the service man stated it was fixed. I went to the desk to sign the release papers and pay the bill. The cost was $0.00. Unbelievable and I even received a Free car wash! I have told everyone about the great service you receive at Mercedes-Benz of Sarasota.

everyone always nice, takes time to explain what needs to be done

Recently took my GLE450 to Mercedes-Benz of Sarasota for it's first year service and am extremely happy with the service I received. This was my first maintenance visit, but second time working with MB of Sarasota. Both times I worked with Shawn and he kept me updated and listened to my concerns. The waiting area is comfortable and the staff is friendly. Highly recommend MB of Sarasota.👍👍

We are visiting from NY and had an issue with our car, we were able to make an appointment to resolve it in a couple of days. We waited for the repair that took only one hour. Your efficiency and the procedures you have in place are very evident. Everyone was helpful and courteous. I wish my dealership in NY would provide me this excellent service. A special thanks to our advisor Shawn Barnett for his assistance.

Called the dealership for road side assistance and the battery issue was resolved within a half hour.

Roadside service for a dead battery was prompt, courteous. The tech was knowledgeable and demonstrated a sincere interest in making sure my car was ready to go.

In and out in a timely manner. Clean and organized. Would be happy to recommend.

Service advisor Randi Doyle was professional, through, prepared and made the experience seamless. Dropping my car off for service and getting a loaner took 10 minutes and it was similar when I picked up my car.