Recent Reviews from Mercedes-Benz of Sarasota

The Sarasota dealership is in a very convenient location. The lounge area is a comfortable place to wait, should I choose to do so. My service advisor, Stephen, is always so friendly , patient and very knowledgeable about my vehicle.

Randy is a great advisor and great service at this location from the staff

Excellent customer service by the entire staff at Sarasota Mercedes

Brett Ferrucci did an outstanding job getting our service issue quickly diagnosed and repaired.

Purchased my car at this dealership and have all services completed at this dealership as well . Friendly and competent staff 👍👍

Excellent service and Taylor was terrific with detailing what my concerns were with my GLC 300. Love my Mercedes and will be buying the new 2023 GLC300! Liz

Service has always been excellent and we are treated well at the facility.

Always a great experience when dealing with Bret. Very professional and thorough.

Visiting from Texas and my check engine light came on. MB of Sarasota got me a next day appointment. Service tech found an under warranty issue and had me back on road within 48 hours. Taylor, the service rep. was amazing. She was efficient, professional arranged for a free loaner for me and all with a smile. Top notch service!

Great service received as always.

The service department is Great! They work with you on everything you need and more! Brett specifically is great! The sales department could use some training in customer service skills and being friendly and open to everyone who comes in the door no matter their skin color or age. Carina or something like that specifically needs some work in those areas.

Always a great experience! Quick and easy service appointment, service and pick up!

My representative was extremely helpful, expedient and friendly.

The buying experience we received at MB of SRQ whilst buying new was exceptional throughout the process and on a busy Saturday as well. Key call out was Kyle Hunter our Sales Consultant who went above and beyond and we highly recommend him when in the buying process . Thanks for making the process extremely seamless!

I was early for my drop off and my advisor Shawn Barnett was awesome. He explained the details of the service I was in for. We selected a few items that didn't need to be changed. I informed Shawn that I was waiting for the car and he identified my car as one to expedited. Awesome service. Thank you.

I recently had the pleasure of working with Karrina Wischki when purchasing my Volvo XC60 at Mercedes Benz of Sarasota. From the moment of my inquiry online to putting the tag on my new car, was exemplary! It was hassle free and each transition was smooth. Without hesitation, I would recommend Karrina and Mercedes Benz of Sarasota when looking for your next vehicle! -AK

Service done right and on time. Car runs like it’s brand new

Service was fast, customer waiting area very clean and comfortable. Andrew, my service consultant was professional and personable. Good overall experience.

service was great...explained all to me! took the time to make me feel great, wanted me to be safe on the road

Great service by Randi Doyle, my service advisor. She was able to provide competitive pricing with other MB dealerships in the area. Randi also went out of her way to check and fix my ECO mode after car was out of the shop. Thanks Randi!!

Great service Excellent dealership Recommend Mercedes of Sarasota Wonderful customer service

They have good customer service

Great service Excellent dealership Recommend Mercedes of Sarasota Wonderful customer service Had loaner waiting for me

Randi was and has been a great service advisor and pulled thru with flying colors again! She got me in the next day, called me when the problem was found and had the work completed by early afternoon. Although the cost of repairs were well outside of what I thought they should be, Randi worked with me to bring it down a bit. We’ve been working with her for probably 4 years and she is by far the best we’ve had here, and in Alaska. Thanks, Mitch

I was a bit disappointed that my service didn't include a vacuum or wash. I mean $200 for an oil change? Much better service at the Mercedes Benz dealership in Tampa.

I had very positive experience at Mercedes- Benz of Sarasota. Few weeks ago I got flat tire, as I was driving I saw the air on the tire going to 0,quite scary feeling with 2 little kids in the car,last thing I needed to be stranded on the side of the road. I called Mercedes and I was told to come over and the will take care of it. I got there few minutes after they closed, Jessica was there and obviously she was done with her work but she still helped me which is so rear now days. I left my car over night and in the morning I got call from Brad that he will fix my tire. I don't leave reviews too often but in this situation is needed because I feel the employees at Mercedes Benz went above and beyond to make me feel taken care of and I truly appreciate it. Thank you again!

Excellent service from Mrs Sandra Billy, Sandra dealt with everything for my bitcoin Investment and ensured all my withdrawal were quick and efficient. Would highly recommend Sandra Billy to everyone who is having difficulty trading or have been scammed before like myself. contact her now through this. Email: sandrabilly500@gmail.com WhatsApp: +15128931587

One hour service, tire rotation. New car 2,600 miles. easy but not sure why needed seems soon. Everyone was nice.

The service at this location is always great!! Waiting area is spacious and comfortable with light snacks available while you wait. Car is always cleaned upon return.

I stopped into the Sarasota Mercedes-Benz dealership because I had some questions about my car. Kurt Raguth was kind, patient and very helpful. My original salesman was not there at the time, Kurt was so courteous and helped me out. I have been to other Mercedes dealerships in Florida and never came across such wonderful service. I highly recommend Kurt and the dealership.

My service advisor has been especially accommodating to my limited resources (financial, not mental) and is creative in providing the needed service at the lowest possible cost. I can always trust the work done here.

Had my car serviced at MB of Sarasota yesterday. The service experience was very good and my advisor had me in and out of there very quickly and was very pleasant to deal with

Salesman Alan, was awesome, no games , real price, great follow from him, honest dealership

Planning a long trip so my advisor suggested to perform the 10,000 mile service a bit early, prior to my trip.

Staff was very pleasant The sales rep was knowledgeable and efficient. There was follow up and personal phone call. I would very much recommend this dealership.

With roughly 500 miles on my new GLE I suffered a punctured tire only to have a very local tire shop inform me they couldn’t fix it due to the tire size (>20”). I called MB of Sarasota and they took me in immediately. Shawn, my service rep, took great care of me and had me back on the road asap…at no charge! Thanks.

Brett (my service advisor) got me in and out! Great service, great price for repair and the town driver was a scholar and a gentleman. 5 STARS

very good, as expected

Great customer service and super attentive!!!!! My experience is the effective communication and information provided along side with experience. Would recommend it to all my friends and family !!! Keep up the great job and customer service. Drew is really attentive and accommodating. Great addition to Mercedes Team.

Fast,friendly and efficient service.

They were very nice to me and explained what I needed to get my tire off. The key or tool to take the rim off. It didn?t come in my car but they had one at the shop! Quick service

Timely and efficient as always. Service representatives courteous and also efficient. Plus the cookies are delicious.

Recently moved to the area and had to have my GLS in for regular maintenance and decided to take it into Mercedes of Sarasota. I had Lisa as my advisor and was able to get it in the day after I called. Lisa was great, listened to an additional item that needed to be looked at and they had me in and out the same day. She also looked over my past service records to make sure they didn’t do more than was necessary. Mercedes of Sarasota is now my new dealership and definitely recommend then and Lisa as a service advisor!!

I had my car serviced at Mercedes of Sarasota. The staff is friendly and efficient. After a short period of time, I was back on the road with a clean car!

Brought car in on a Thursday as an Emergency as the AC blower went out. I was headed out of town to check on sister in the panhandle who has Alzheimer's, so I really needed the AC in the south as it was very hot. I had to meet with her Doctors, I had no choice. My advisor was not able to get to it that day and was out of loaner cars. But the service advisor did not tell me they had an arrangement with a car rental company to provide temporary vehicles when they did not have any available. I found this out on my own. We could have easily spent 300-400 hundred dollars if the car rental company had not told me. My car is a leased vehicle so I expected a temporary vehicle since I was not able to use my leased car, especially in an emergency. That was my only complaint. Everything else went smoothly and they repaired my car the very next day. But I was not able to pick it up until that Monday. I saw that my service advisor was overloaded, being fair to him, but I felt that he should have been more forthcoming with offering that information about the rental car.

Alan Rybak was a pleasure to work with. He made every effort to make sure the sale process goes smooth and followed on several occasions to make sure we are satisfied. He also took the initiative to order a new windshield for our used car.

Very thorough and professional.

They took care of my problems fast and thoroughly and sooner than expected. Thanks to them!

Service was good & they fixed a problem that came up.

My SL550 needed a significant repair. Assistant Service Mgr Brett Ferucci secured the part in two days and the re-programming was done in a day. Great relief and it?s running like a top.

Brett was awesome as usual. Kept me informed of the progress on my vehicle. Made sure I had a loaner car. Brett always goes over and beyond to help me with the repairs on my car. He's the best!

James Kneski is outstanding. I called the store with a minor clerical issue, and within five minutes, James emailed me much-needed documentation. Grateful and thankful!!!

From the sale of the vehicle to my 3 rd year of service… always top of the line service… Great team! Great service! Thanks!

I'm always satisfied with mercedes services. Everyone is helpful and respectful. It a beautiful and comfortable establishment. Thank you

The Service expert I dealt with was a gentleman named Andrew. He was very pleasant, professional and conscientious. He made my experience a positive one. The Supervising service manager is also a very nice man.

I visited the dealership to pick up my mother?s Mercedes from the service department. Beforehand, I took a look at the sales lot. I fell in love right then and there with my dream car! A C300 convertible!!! Alfredo, our wonderful salesman, showed us all the many features and the test drive went great! I was so happy with my first Mercedes that I bought a GLC300 the very next week! I drove the GLC 300 700 miles the following week and the experience was amazing! I wasn?t tired or stiff. All the driving assistance features made me know my decision to purchase the second Mercedes was a great decision!! The Mercedes of Sarasota dealership was wonderful! From the sales team, finance team and service department?I am amazed how efficient and professional they are!! Great job and I look forward to doing business with this dealership for many years to come!!

Our 2018 C300 was signaling that the car was overdue for an A service (at about 28k miles). When making the appointment, we were informed that we really needed the B service, which is normally applied at around 20k miles. The cost of the B service was quoted at $750; the final cost was $760.34, so close enough. Upon reviewing the invoice we received at pickup, the top lines of the service report details said that the B service multipoint inspection was not completed. We asked about this and was informed that the service was incorrectly coded into the computer and that the multipoint service was actually completed. So why didn?t the service manage catch this? The hours needed to flush the brake system were not noted on the invoice, just the cost; I consider this an incomplete detailing. Several warranties came with the brake flush, but they were not noted on the invoice, only verbally. I consider this another oversight. No indication if the tires were or were not rotated.

I'm 66 years old and never had a better experience buying a car than I did at Mercedes Benz of Sarasota

08:47 I had a warranty part replaced - simple, loaner car was provided, when the job went into a second day to assure all the computer coding would be fine, loaner extended - np, Brett, thanks for the great communication and friendliness

If I could give them less than one star I would. The worst customer service we have ever had at a car dealer. We bought a car at the dealer in Orlando, which by the way the service was excellent, but we had to pick it up in Sarasota. When my son and my husband arrived to pick up the car at Mercedes-Benz in Sarasota and told the seller that they were there to pick up a car, the salesman who attended them was very upset and arrogant. After a few words he threw the car keys on the desk and told my son that he didn't know where the car was, that he should go get it himself. My husband was already upset by the attitude of the seller and all he wanted was to find the car and leave, which they did. But I think it's not fair that people don't know what kind of seller they have in that dealer. We will never come back to that dealer and I will take care of spreading the word among my family and friends and colleagues.

I bought my Mercedes’ cl250 2019 on 4-12-22. I paid cash and bought an extended warranty along with a maintenance purchase. On June 1 I ran my wiper blades only to discover they needed to be replaced. I called and made an appointment to have them replaced and was told I would have to pay for a new pair. Now mind you, I have had my car for less than 2 months. My car was also Pre-owned certified. I called and spoke with Randi and she was not willing to help me. I called back again and was transferred to a manager, who was not available so I left a message and I’m still waiting for a call back. Needless to say I drove an hour to the dealership and bought new blades on 6-9-22. So I’m leaving negative feedback, because apparently the day I wrote the check for my car was the end of my personalized treatment.

Services were Above & Above👍🏾👍🏾

Good and efficient service. Waiting area comfortable.

I special ordered /purchased and paid for a 2021 Mercedes GLC 300. The vehicle was delivered December 2021. Since the vehicle came in the middle of the pandemic, not much evaluation/ preparation was done to the vehicle. I paid for and obtained the vehicle the next day. I observed several imperfections in both the hood exterior clear coat and several electrical issues. The salesman said “No problem. When you bring the vehicle for service it will be taken care of.” As of this week, I have taken the car to the Mercedes dealership four times in 5 months for the same repeated write ups. As of today, there are still some of these repeated deficiencies still existing.

Chris did an excellent job in service to get my broken gas cover quickly repaired. 3 weeks ahead of schedule.

Very easy service, great loaner car, quick service, great communication by Shawn.

The service was done quickly, and Lisa (my service representative) was extremely helplful in making that happen.

Perfect service, the staff is the best!

We have a great service advisor in Steve. He scheduled the service, kept us informed and detailed all the choices we had for the service and maintenance. It was a pleasure having Steve and the dealership service our car.

Karina is hands down the best! She followed up every day with me on the status of my car, she really was invested in making sure I got the best deal and took the time to show me all features of my car. I really enjoyed the experience despite being a painful one ( bought 3 cars from this dealer within the last 12 months and no, I am not rich 🤣). Thank you for a wonderful experience and I LOVE my car. Management: you have a gem, please keep her happy! Karina is the best!!!

Just bought a new C Class and we could not be happier. The trade and purchase price were very fair and the transaction went smoothly and quickly. What's not to like?

Terrible repair service.......Trunk latch still broken. Window replaced but forgot to tint. Paint issues had to be taken to Lexus for repairs. Short staffed, no loaner vehicles for months...... Far from five star!!

Great staff! Great Service. Was in & out with a B Service & a battery change out in 2 hours!

When I picked up my Jeep I stood around for 10 minutes nobody acknowledged my existence. It took them 20 minutes to get my Jeep Out to me. and nobody spoke to me about my Jeep like if there was anything wrong how did everything go. Usually when you get an oil change and what not somebody speaks to you about your vehicle that did not happen here nobody said a word to me Just thought the customer service wasn't great I guess because I wasn't driving a fancy Mercedes they didn't care about Me Too! Much

Prompt and accurate service

We live in Port Charlotte, about an hr away, so we've tried the indy mechanic route since who wants to drive an hour +, right? I do now. The level of service is unmatched, I was blown away by how accommodating they were. Plus they have a 2 YEAR warranty on the work they do (parts and labor). Lastly, their knowledge of a Mercedes is head and shoulders above the rest. If you're going to spend the money to drive a Mercedes, trust me it's cheaper, in the long run, to bring it to folks like these who will keep it in top form for many miles.

Very pleasant, streamlined experience. I will continue to use them for maintenance.

I had another excellent service visit with this dealership for my wife's GLC. Taylor was courteous and very prompt. I highly recommend this Mercedes dealer for service. This was the best experience I had with a car dealership in long time. From the time I dropped the car off and picked up the loaner was such a breeze. Steven Appolloni is the best advisor. He is so knowledgeable and very professional. Loved the dealership definitely will be using them from now on. We have two MB's I am glad I found this dealership. Great job and thanks again all the people at this dealership. See you all soon Kudos to Taylor and Steven and for the service technicians that are behind the scenes :)

Just wanted to say,we had a great buying experience, the facility was very clean and organized. Staff were all helpful and polite.we like to give a requinition to Mr Walker for his outstanding service,no pressure just very polite gentleman. Also we like to say thank you to Debra for her expertise service.

Team MB Sarasota, as always did a fabulous job. I have three vehicles a GL and 2 S Classes. I’m in the very best of hands. My Advisor Steven Appolloni is superb The entire team is professional and welcoming StephenTwohig (Sarasota, Cape Cod and DC)

No BS experience. Straight forward.

Great car, pricing was a little high based on my research. Had issue where their scanner would not scan my check to pay for my car. They refused to let me take the car even after showing them the money is in the account, etc. Told me I would have to come back next week with a new check, cashiers check, cash or do a loan. I did not want to make a 3rd trip back to get this car and told them they could keep their car then and was walking out. The GM came to me asking to see if we can find a way to resolve this. I said in my 30 years of working in the automotive industry for dealerships and auto auctions, I had never been treated this way. We always got the customer in the car. Is Autonation hurting that much for money that they cannot wait a couple days for the funds to clear with the check? They cannot release the car until fully funded? He then offered to put me in the car on a dealer tag if I could wire them money on Tuesday after the holiday. I agreed and got it resolved on Tuesday. Why did they have to be such jerks about this and get a cash customer all riled up? I was not the only one having the issue with a check as I heard a finance manager in the next office having an issue as well. The initial sales person was very negative about any of my inquires as well but Kyle Hunter, who helped me when I came in, was wonderful to deal with and did nothing wrong. I highly recommend him as a sales person if you go there to buy a car. Not a fan of Price or Autonation that owns Mercedes Benz of Sarasota.

As always Taylor was great, in and out, no issues.

We are very pleased with the service department. Brett has been very helpful and informative. I definitely recommend them without reservation. Donna Jorgensen

Our salesman, Peter, was very helpful. I would have purchased an SUV from another dealer with frame damage that was not disclosed. Peter provided me with the car fax on both vehicles, which made my purchase decision obvious. Not only did he negotiate for my price, but actually came in under budget. No pressure or dubious sales practices. If sales was this good on a used vehicle, I know where to go for my new vehicle purchase.

Nice buying experience at this dealership with Walter. I’ve been in the car business my whole life and this was one of the best experiences I have had. Thanks to all involved to keep it quick and simple. Very happy with our SL

We contacted Mercedes of Sarasota after having a very unprofessional experience with the dealership in St Petersburg regarding our windshield replacement. When I called Mercedes if Sarasota, I was put in contact with our service representative, Taylor, and she was incredible to work with. She was able to work with the amount that my insurance already approved, scheduled my appointment within the week, and had everything ready to go when I walked through the door. It was a refreshing experience after dealing with other less-competent dealerships. My car was fixed in the time that was quoted and I was given a rental car during the time my car was in the shop. We will definitely be returning to Mercedes of Sarasota, and look forward to working with Taylor in the future.

It was quick & my car was washed. Christopher my service rep was excellent

I was notified that three software updates were needed on my S-580. The personnel were courteous and helpful. No loaner was available but a shuttle took me home during the update.

Hello Lisa! I'm very happy with my service at the Sarasota location. The entire team and your assistance has brought me much joy to be a customer for the Mercedes company. to be compared where i actually purchased my vehicle, your staff vs the entire team of Mercedes Benz of Tampa including the salesman known as "Chrisitan" and whoever is in the managing position for that specific dealership was an absolute and utter joke and disgrace to the Mercedes brand. They conceived a plethora of lies and promise that were then not delivered as to be expected from a customer such as myself paying a such a premium price for the car that was purchased. I had then followed up with Mercedes corporate for the parts that were missing/broken and an official complaint was made, )sadly since then nothing has happened to resolve any of these issues. I appreciate the Sarasota team especially for the employee known as Lisa because i was then given slight closure and satisfaction with the service I was provided being the issues originally derived from the dealership where the car was originally bought. For any further information about this case or where it will lead please do not hesitate to contact me personally on my cellphone.

The team was great. Alfredo was knowledgeable and very helpful. Thank you for making my car buying experience easy and stress free. We love our new car.

Fixed issue. Price reasonable. Polite staff. Work performed on time per schedule.

Taylor made it happen from start to finish. Hands down the best dealership in Sarasota.

We had a very positive experience at BENZ of Sarasota. We were invited to the lounge to wait on our car. The technician was pleasant and worked efficently. Thank you

Excellent routine service for 2 cars. Loaner was easy and straightforward. Service Manager Brett was outstanding - full of energy, clear answering questions and timely with delivery of the work and the paperwork.

We had an excellent experience - not only buying our car at the Mercedes-Benz of Sarasota, but also the service we receive afterwards. Tony Esposito, our salesman, was professional, persona and patient. Debra Hodgson, the finance manager was efficient and fast - we were tired! As for Thomas at the service center - he is amazing! Thomas returns our phone calls immediately, he is caring, professional and sweet! We had an excellent experience so far, highly recommending this branch for purchasing and repairs!

Purchasing a car was easy especially during Covid. Staff was great! I recently had a routine maintenance which was managed efficiently by Stephen. While I waited an employee even faxed a personal document for me. Great overall service!! I’m a very satisfied client. Caryn Stolarik

Brought my auto to Mercedes of Sarasota for some service work. I was a waiter(for my auto). repairs were done in less than an hour and the repairs were perfect. They have always been the best.

Excellent attention given on this service, took care of all recalls and needed service items. Service Advisor Lisa reminded me why this dealership is still my number one go to for mh Mercedes Sprinter RV.

This dealership had a surprisingly good selection of new cars available so we were able to get the color and options we wanted and go home with the new car in less than two hours. The price and trade allowance was fair and the whole process was very smooth and professional.

Good quality service. Tech was very nice and professional. Got a loaner without any hassle. just dealt with good people.

I had the yearly service.

Outstanding. Everyone was extremely helpful. This dealership is first rate.

Professional and painless experience…is how we describe our recent transaction with Mercedes’ in Sarasota. The ease of finding and selecting our E300 online in the comfort of our home was a simple and user friendly task. The professional and knowledgeable salesperson answered our questions and handled the transaction smoothly for us. We picked up our car within 2 days after having the car transferred to the Sarasota dealership. We were happy with the price as well as the staff that assisted with the delivery of our beautiful car. ⭐️ ⭐️ ⭐️⭐️⭐️ Class Act!

Randi in service is awesome. Dropped my car two days early and she took my car right in. I had to leave town and had limited cell service. Randi made sure everything that needed attention was handled when I returned. Highly recommend!

Experience was weak for what are supposedly the finest cars in the world. Service representative is lovely, however I asked to order replacement key from Mercedes Benz because the key I have is broken. I was told that I can't have one (Buy one) because there are only 4 replacement keys in the country and that I should use duct tape on mine (Not kidding). They would not sell me a key. Absolutely unacceptable. Called and left VM for manager twice and have still yet to receive a call. This was almost two weeks ago. Beware - ZERO customer care.

Probably the worst Mercedes dealer. The service department seems to be bother that you are there. They never have any cars available for loaners. On top of that I’ve bought 3 Mercedes’ cars from other dealerships just because every time I show up even on the showroom no one comes and says hi or anything. Wrong shade skin tone I guess.

I’d like to thank the Service Manager Jim Foulkrod as well as the Service Director Scott. There was a hiccup upon my initial purchase to fix an issue with my vehicle however, Jim ensured my concerns were fully addressed. I do have to say Jim and his team truly care about their consumers. I will comeback to this dealership to purchase my next Mercedes! Highly recommended!

Best experience buying a used car in 10 years. I have been given the run around and over pricing by so many dealerships, I didn?t think I would find a dealership I could trust. I saw a car online one day and called the dealership, and from that first interaction with Steven William it?s been great since. Best car buying experience in 10 years.

FIRST SERVICE FOR MY GLE350 . EVERYTHING WAS GREAT AND BRETT WAS MORE THAT HELPFUL.

The service is exceptional!

Service department is more focused on up charges for service work; windshield wipers, DEF Fluid… I Brought my 2016 MB Sprinter Motorhome in for annual service; oil change, inspection……as I have done for 5 years. Service department more focused on trying to sell me new windshield wipers and DEF fluid instead of doing their “professional service”. Windshield wipers are only 2 years old and working fine…. They tried telling me that my DEF was low… comical as there is no DEF gauge or dip stick… I just filled it up until it spilled out 10 miles before I dropped it off. I Pick up my MH, drove it home and proceeded to do my “standard check list” before heading out on the road. Tires pressures were all off the manufactures recommendations…. I had to inflate myself… scares me to thinking if they did all the other work/inspections… brakes, suspension…. Mercedes please focus on doing a profession job vs trying to sell up services that are not needed. Thanks

Extremely satisfied! Had no issues bringing the car in and they were extremely fast fixing it and picked it up the next day.

I had a great buying experience at Mercedes Benz of Sarasota. This was my very first Mercedes and the entire team did an amazing job of not only meeting my budget price, but making it a very special event! Ask for George or Brian to help you so you can experience the same level of service I did!

Best experience buying a used car in 10 years. I have been given the run around and over pricing by so many dealerships, I didn’t think I would find a dealership I could trust. I saw a car online one day and called the dealership, and from that first interaction with Steven William it’s been great since. Best car buying experience in 10 years.

Always friendly staff, very efficient.

Taylor Williams is the greatest - with professionalism, customer service, knowledge and information, and communication. The BEST. I arrived late in the day with flat tire. Taylor secured a loan car for me and while my car was there also noticed and took care of other needs it had.

The sales people at Mercedes in Sarasota truly work as a team. Peter was great. He sourced the convertible for us and had it shipped from the east coast of Florida to the west coast, Sarasota. At the time we decided to visit the showroom to make a purchase, our sales person (Peter) ended up in Mercedes training out of state. When we walked into the showroom to look at the MB we were interested in another person on the sales team (Scott) showed us the car, allowed us to take a test drive, and then sat down with us to discuss what the next step to purchasing would look like. The day we decided to purchase the sales process went smoothly. The (Deb) finance lady was helpful, accommodating, and knowledgeable. We love the "ride". We purchased a certified pre-owned.

Clean parking clean inside

My wife and I were visiting Sarasota from VA (about 900 miles from home) when our vehicle advised us of a "Low Coolant" situation. Then we got a text message from our home dealership and next we got a live call from our home dealer. Obviously, we had to do something quickly! I drove in to the Sarasota Mercedes-Benz dealer and immediately felt welcome. From the happy valet in the driveway to the smiling Assistant Service Manager, Taylor Williams, I was made to feel at home and cared for even though I was an out-of-state visitor. Taylor arranged for Senior Technician David Apgar and Senior Mechanic Felix Gonzalez to analyze and then repair my vehicle's oil coolant system. This process took several days but Taylor arranged with Kyle Leete, the Loaner Vehicle Coordinator, for me to have a loaner car during the service time, which allowed my wife and me to continue our visit in the area. I would definitely recommend this dealer to anyone, and the highest compliment I can give them is that "I wish they were much closer to my home in VA!

Called the dealership about a Jeep we were interested in. Bill Zimmerman answered the call, I told him of a bad experience we had the week before at another dealership. Bill held the Jeep for us as we traveled 3 hours away. Bill is Topnotch as was the Jeep. Finance was another A+ experience. We will travel again to Mercedes-Benz of Sarasota from our next purchase. Thanks Bill. Fish on!

Unfortunately My friend had to cancel our lunch date and so I had to wait at the Mercedes dealership while my car was being serviced. Turns out that they had a comfortable, quiet waiting area and I didn’t mind at all!

I recently purchased with Peter's help from online inquiry and drove from Clearwater to buy after placing on hold! Great communication and very easy purchase. Highly recommend and will definitely be back if ever in the market 🥳

Excellent response to my service requirements. The only issue I had was that they did a terrible job at washing my car after the service. I didn't have time to get the car properly washed by Mercedes. I took it to a car wash the next day.

Great service friendly staff

Lisa was great to deal with and my car was done very quickly. very satisfied

Although Mercedes service visits tend to be on the pricey side of the road, in this particular case, they took care of the issue at no cost to me. Win! Taylor is a terrific service rep. Just don’t make her whistle while she’s eating. 😜

After driving from NY to FL I discovered that a coil spring broke. MB of Sarasota was the closest dealer. Unfortunately the part had to be shipped from Germany but my service advisor Michael Bodmer kept me informed throughout the process.

No worries! Always taken care of and friendly service and sales.

Took the vehicle for annual service. The took it at the scheduled time and explained the needed service. The customer service rep also suggested other service that was coming due in a short period of time so we were able to have that done also saving us time and money. The vehicle was ready for pickup at the scheduled time.

Thorough Service. Employees are friendly. waiting facilities are comfortable.

Chris is amazing and we are grateful for all of his help!

As always, Drew is a great service manager. No problems or issues ever.

Excellent service! My advisor communicated clearly and consistently with me about the issue and had it resolved much faster than we had anticipated. All of the staff are wonderful and helpful!

I brought my vehicle in for a chip in the windshield they say they repaired it however I can still see it. My service advisor was not there so he did not go over my appointment with me. My vehicle was not cleaned very well and no one pulled my vehicle up for me. I was left to go find it in the parking lot. Not very pleased with the service provided.

very good staff, amazing experience.

Randi Doyle! Superb representative !! Dealing only with Randi since 2005 and four MB cars. On time on schedule with only the truth!

Great dealership. Well organized and has very efficient sales force.

Professional and excellent service orchestrated and managed by Brett my service manager actually made this a good experience . Also Jim , the manager of the service department , made the necessary arrangements to ensure that I was appropriately charged in an out of warranty situation. I thank them both . Elizabeth Wakeman

All good Sean took care of everything - finding a windshield etc

Extremely pleased with the service I received from Stephen Williams. He was patient and professional. I will definitely be doing business here again. Also appreciate Debra Hodgson the finance manager who was fast efficient and professional. She explained all paperwork and coverages in a timely matter. Thank u again for all your help!

Mike was great, took very good care of me and my car. Highly recommend!

Great service. Taylor Williams (representative) is awesome! Super professional and knowledgeable. And I got my car back, fixed, in less than 24 hours!

Very good service and my service advisor was exceptionally helpful, kind, and professional.

I was greeted by one of the best salesmen in the business, Mr Bill Zimmerman. He made me fell welcome and instructed me on the new technology during our test drive. After the purchase he took his time to over many details that made the buying experience so easy.

We loved working with Tony. He was very patient and helped us with several different vehicles looking for the best deal for us. He was knowledgeable, professional and courteous. It was a real pleasure working with Tony and his team. Even the finance department was a pleasure to work with. We also went though an in-depth training of the vehicle with John who was amazing! We felt at ease and comfortable every step of the way. Kudos to the team we appreciated the amazing experience:)

When they get it wrong they admit it, and they make it right.. I had some issues with my first service experience, but they went out of their way to remedy things.. it led to me doing my 5 year/50K service early there.. I’d recommend this dealership..

From start to finish I had a good experience with Peter Bolduc ordering and delivering my new Mercedes

Vehicle in for 3rd recall. Brought in at 9:00am. Promised for afternoon. At 5:00 pm checedon status. Service Advisor left early and Vehicle had not begun serving. Drove over an hour to home . Drove back next day to retrieve. Recalls completed and vehicle returned to service.

I always have great prompt service. I love Mercedes benz of Sarasota

Brought my MB in for service for a side marker light. Though a small item, Brett Ferrucci always makes customer service a great experience. Top notch all the way!

50,000 mile service new tires and new brakes the car rides like new

Mercedes of Sarasota has serviced 3 of my cars over the past 17 years. They have and continue to do a great job! Excellent care, communication and results.

Amazing customer service.

Thank you for making an experience of buying a car pleasurable! We were dreading the hole process and worried about haggling the price. We were pleasantly surprised to learn this dealership is part of auto nation and no haggling required. Felt we got a great deal and the service was outstanding all the way around!

I have been going to Mercedes of Sarasota for over 7 years, and even though they are extremely busy, they have managed to maintain a standard in customer service above any one else. They try Very hard to please me and never fail. Last night at 5 pm my tire was low on air so I dropped in to get air. They examined the tire and found a nail, and then plugged the tire and cleaned my car in less than an hour. I am always grateful for their courtesy and happy to give them this review that is well deserved.

We bought our first Mercedes’ at Mercedes of Sarasota. We worked with Scott Tierney. He was so easy to work with. Listened to what we wanted. Showed us all the features. Jason in finance was informative and made the process quick. Highly recommend.

The service was provided as requested with professionalism and in a timely manner.

Brought my MB in for service for a side marker light. Though a small item, Brett Ferrucci always makes customer service a great experience. Top notch all the way! Great dealership

Great experience, check engine light went on, brought it in, was diagnosed, they had the part, was out of there in 2 hours with a washed and vacuumed Benz. Life is good.

UPDATE: The oil level warning came on… 🤦🏻‍♀️. They did pick up my car and replace the filter with an OEM part. I was also told I'd receive a partial refund that never occurred - which is why this review is still one star. Full disclosure, I have been a Service Consultant and Service Manager for Mercedes-Benz dealerships. I've done the West Point leadership training, I've been on the Best of the Best trips. I'm EXTREMELY familiar with the ins and outs of MB service processes, pricing and follow-up. The Good: Due to character limit, this is briefer than it should be. Emerson, the Appointment Coordinator, is an absolute GEM. Shawn, the Service Consultant, did his job well. Unfortunately, I can't fill out the MB survey b/c Shawn's pay plan is likely tied to his surveys (rightfully so) and I don't want to potentially hurt his compensation. The OK: I received a text notification that my vehicle was ready for pickup. I replied back inquiring whether I could be sent an electronic invoice to review and pay prior to pickup. I never received one. So I stopped in to pick up my vehicle and Shawn was pleasant. He reviewed the MPI and reiterated the total for the service, quoted prior to completion. I paid and was asked to sign 3 different documents. The Ugly: I didn't actually see the itemized invoice until after I paid. The service cost was unusually high from my personal MB pricing experience but I knew that from the start and I had agreed to the total upfront. I paid for the factory A-service and, regardless of price, it turns out that's not exactly what I received. The labor was priced at $249 (which, by the way, is often what many MB stores charge for parts AND labor, pre-tax). But, hey, they rotated my tires which some stores do not perform as part of the A-service. The parts were extra: $5 for washer fluid, $49 for oil, $20 for the filter. Still ok, I agreed to the total price. But then I saw the store had tacked on a $12.50 motor oil treatment. This is NOT an OEM product, it was added to my vehicle and I was CHARGED for it. Here's the rub: the store is likely getting an additional spiff from the vendor for "upselling" the product. That's an offensive double-dip and it's being casually dropped onto service invoices as a standard procedure. More Ugly: A $37.50 "customer pay fluids/hardware" (ie: shop fee) was also added to the invoice. I was charged $93 for parts and an additional $37.50 that helps mitigate store expenses like fluid disposal. I am honestly not even sure such an exorbitant shop fee on $93 worth of parts is legal - but from someone who has run an MB service department and had to explain the shop/disposal fee to clients, I can say with all certainty that it's offensive. I haven't bothered to take the time to check whether the sales tax was also applied to that $37.50 fee. The Heinous (and by the way, I just dropped my review from a 3 star to a 1-star for this): It turns out the store didn't use a factory oil filter on my vehicle. One of the major value points for servicing a vehicle at the dealership is that they use OEM parts designed specifically for your vehicle. I found a notation on my invoice that said "they offer high quality non-OE parts that are suitable for your vehicle and fit all budgets and needs. If you have chosen a non-OE part it will be identified on your invoice..." Yes, folks, the store made the decision to replace my oil filter with a non-factory filter and charged me MORE than retail price for an OEM filter (which can be purchased from the store's Parts Department for $16 + Tax. I was charged $20 + tax). And now that I'm thoroughly ticked off at this service department's business practices I'll circle back around to the 3 documents I signed when I picked up my vehicle. One of them was a credit card slip. One was the invoice. And the final one was a document that closely toed the line between informing customers about the post-service survey they would receive and COACHING them on how to complete the survey - which is a big no-no. All I can say is WOW.

I had a repair that required parts to be shipped from Germany. Given the supply chain issues it took longer than expected. I had a loaner the whole time, and Steve A treated me very well. I was very pleased.

Overall great experience. Super friendly staff.

Great service. Easy to make appointment, finished when they said they would.

AutoNation was recommended to me by a friend. Best price, easy and speedy service. Scot was a big help

Mercedes Benz Sarasota and my Service manager, Brett Ferrucci, are a pleasure to work with!

Service was a routine A-level service, so not large ... expeditiously done, to the point of booking me in early as I arrived early. Car was washed well, facilities and service still the standard in the industry

Brett is the best! Our Mercdes has been cared for by Brett and team for years. It has almost 200K miles and continues to drive like a dream. We are planning for our next Mercedes and are very satisfied. This will be our 3rd Mercedes owned. Service always sells the vehicle! Thanks Brett!

Bill Zimmerman is the best!!! Patient, answered every question I had, spent hours helping me find the right car and going over all of the new features of my new car. He is the very reason I am a repeat customer of Mercedes-Benz. As for service, I couldn’t be happier. Lisa kept me informed about the repairs every time I brought my car in for service, which was not very often.

Not a Florida resident, I was greeted by the Service Staff and treated as i was at home. My car was taken care of and repaired and the service attendant, Randy was very helpful. Would definitely use them again for service on my vehicle.

The best automotive buying experience we have ever had! Everyone we dealt with were first class especially Alfredo Poletti in sales and James Kneski is F&I. And so far the GLE350W4 is everything we expected.

Friendly, professional and kept me informed. The people who worked on my car did an amazing job. Highly recommend their Service.

It was great very personalable helpful clean area nice everyone was friendly at all times

I am in from out of town. I had a screw in my tire. They took me right away fix my tire and washed car. Lisa Gillespie was a joy to work with. Thank you for everything!!!

While in for a routine service, it was noted that my glove box cover was starting to separate. Of course my warranty had just expired,. After speaking with my service manager (Randi Doyle) she went to her manager requesting coverage for the repair. He agreed & it was repaired. This was very reassuring to confirm that Mercedes Benz of Sarasota takes care of its loyal customers. Thank you Randi, job well done!!

Amazing experience,,, first time to this Mercades service center, experts at their best, appreciated the quick , perfect service,

We purchased a used car from Allen on a Sunday! Allen was excellent at explaining everything about the car we were looking at. We will consider future purchases there. The showroom, waiting room and offices were immaculate. Mercedes-Benz of Sarasota we will be back!

Superb experience: Ms. Taylor Williams was extremely competent and informative. The service was performed flawlessly and timely.

Service support team was awesome. Drew was excellent with timely response and funny guy!

My rep, Shawn Bennett, always makes sure that all my concerns are resolved and that I am able to wait for my car within a reasonable amount of time.

This Mercedes dealer charged me $400 to add oil to my transmission. This was after I called for a quote, and they told me it would be $50 plus any additional fluid. For about twenty minutes of work. Then they used my fluid and gave me a huge bill. Total rip-off.

I received excellent and efficient service in my purchase of a 2022 E350. I highly recommend the Sarasota dealership. My Mercedes was delivered ahead of schedule from Germany. Barbara

Excellent services. Stephen helped me out with buying a c300 which was quick and he answered all my questions in detail. Customer satisfaction 100%.

Great service department! Brett was outstanding, he is fast, friendly and knowledgeable! He emailed me pics of the tires that needed replacing, and I am grateful they found this issue during my routine maintenance. Very happy with this location!

Had a really nice experience at MB/Sarasota. Scheduled appointment online ahead of time and was greeted by the friendly service advisor. Waited in their lobby (cookies are back!); service took just under 2 hours. Once done, service advisor found only one non-urgent issue that we might look at again next year. Overall, very satisfied with my visit.

The wait is too long for people who have appointments for service. Then they always find something you need to replace but when I’ve taken it to other mechanics they just do the service. This time my battery supposedly failed and I needed a new one. However they don’t prove to you that you do.

Excellent Service, prompt and courteous

We had a great experience thanks to Scott in sales and Jason in finance. No pressure. Scott took his time with us. We picked our first Mercedes and she is beautiful. Gave us a great deal on our trade. Jason made the financial process a breeze. I loved that they do not try to sell you 15 different warranties. We highly recommend Scott Tierney and Jason in finance.

Brett provides excellent service. He is highly professional and accommodating. Brett goes the extra mile for customers.

Very nice staff.. very polite.. I felt good at Mercedes

I have been servicing my 2018 E400 Cabriolet at MB of Sarasota since moving from Texas to Florida in 2019. They have always done an excellent job servicing my car. My service advisor retired from the company. Steven Appollini is my new advisor, and with my recent service, which was the last before my initial warranty expires, was terrific. Steven had the car thoroughly inspected and found several items that needed to be addressed I wasn't aware of. He had the work performed at no charge to me. I have great confidence in MB of Sarasota and their staff and look forward to continuing to work with them in the years ahead.

From the sellers to the service They are very happy with all the customers. I’m so happy to see.

Very nice staff.. very polite.. I felt good at Mercedes

What a pleasant surprise. Took my car to Mercedes of Sarasota for the first time. It was such a great experience from the time I arrived until I left the dealership. Had been going to Tampa while in Florida and wasn't happy with their service. My service writer Mike was so friendly and helpful. My car was ready when promised and even had shuttle service from the dealership to the University Mall and back. Charlie was great and very funny...should have been a comedian!! My sister came with me and might consider buying a Mercedes for her next car, because of the great service provided that day. Plus, the dealership was immaculate and the hot cookies were fantastic. Thanks Mercedes of Sarasota.

Work done earlier than promised and complete. Didn?t get an email invoice of service as promised though.

Very friendly staff and speedy service. Excellent work ethic.

The corners of the carpeting in my E400 deteriorated prematurely. My service advisor, Judy, arranged to have the carpet replaced which had to be ordered from Germany. When the replacement carpeting arrived we scheduled to leave town for several weeks. Judy worked with me to schedule a convenient time to drop off the car, had the work performed, then delivered it to my home and stored it in the garage until we returned from our trip. On delivery day, she and the valet who returned the car communicated with me frequently via mobile phone to assure me the delivery was successful. I really appreciate Judy and the great customer she and the team and Mercedes Benz of Sarasota provide. Update April 20, 2022 I have been servicing my 2018 E400 Cabriolet at MB of Sarasota since moving from Texas to Florida in 2019. They have always done an excellent job servicing my car. My service advisor, Judy, retired from the company. Steven Appollini is my new advisor, and my recent service, which was the last before my initial warranty expires, was terrific. Steven had the car thoroughly inspected and found several items that needed to be addressed I wasn't aware of. He had the work performed at no charge to me. I have great confidence in MB of Sarasota and their staff and look forward to continuing to work with them in the years ahead.

Very responsive to the problem of the convertible top stuck open. Provided a loaner vehicle within 30 mins and had the issue fixed in 24 hrs. Thanks

Being my first time they kept me informed along the way. Good 1st time experience is always a good thing

Worst business I’ve ever seen. Jim Foulkrod Service Manager on the phone was talking some nonsense If I could give them a 0 star review, I would

Great vehicle with all the advanced safety features.

Walked in with nail in rear tire. Mike, although busy, was able to get me processed and got the tire fixed within a short period of time.

Bill Zimmerman was so courteous and helpful! Buying at this time after the pandemic is a little difficult, but we got a beautiful car with everything we wanted in it in only a week! SO happy with our experience and my new car!

Steven was very friendly and informative. He took the time to understand what our needs were, patient, not pushy and explained the process in detail.

Everyone from the service advisor to the car wash personnel were absolutely the best. I wouldn't hesitate in recommending Mercedes-Benz of Sarasota to anyone.

As someone who has recently relocated Sarasota I stopped by the Mercedes dealership here a few times, once to have my washer fluid refilled and another time to replace my wiper blades. I was treated courteously on both occasions. My last visit was for an A1 service on my C300. My service advisor Randi was knowledgable, friendly and made my 1.5 hour stay very pleasant. My car was completed in the estimated time and delivered to me washed and vacuumed. It was a very positive experience!

I recently had my B service on my Mercedes GLB 250 completed at Mercedes of Sarasota. The center performance was excellent. When arrived I was greeted by my service rep who managed my service. She explained that the service would take about 2 hours an offered transportation to my home. I decided to wait and was taken to the Lounge, where they provided snacks and drinks. The Lounge had comfortable seating and access computers. The service was completed early and included a car wash. What else could you ask for.

the service is always good but almost every time I schedule maintenance I am told another service is needed rather than the service that appears on my dashboard. I don't know if they're upselling or if the car just gives the wrong message but it's frustrating to think I am taking it in for an oil change or something minor and it turns out an $800 quote for other maintenance needed.

Very smooth and joyful experience. Finished on the same day and had my new car!

After one unhappy experience this dealership went out of their way to ensure there wouldn?t be another! All good very professional.

We love our new GLC from Mercedes of Saraota, unfortunetly our new relationship with Mercedes Benz has gotten off to a bumpy start since our new GLC has a machanical issue. That being siad, our Dealership team of Ernie W. GM, Serv Mgr Jim F. and Salesman Bill Z. and Tech Bill have been so professional and appologetic. When you purchase a new car you expect it to be perfect but in an environment with 3rd party vendors, supply chain issues etc... sometimes through No fault of the Dealer that just may not be the case. This being our first Mercedes we went into this with high expectations and while we've been a little disapointed we feel our Dealership Team has been our Advocate. We apprechiate the dealer providing us with a comperable loaner while our car's issues are resolved. Our Dealer has done an excellent job of communicating keeping us posted along the way. We highly recommend Mercedes of Sarasota. In this reviewer's opinion this leadership team has extensive Mercedes experience and is truly committed to excellent customer service.

This Sarasota Benz Service Department, was absolutely outstanding, in every step of servicing my car. From the service ppl on the phone, desk, to the Mechanics who serviced my car & the staff who washed it. Excellent job.

Very good costumer service ,did not had to wait to long to the work being done in my car. Very profesional !

An extremely good buying experience. The best I have ever had. Not pressure, very professional. I would highly recommend. The annual service experience was also great

I have always had great service at Mercedes Benz of Sarasota. Randi gives consistent, excellent customer service during check-in and throughout the service process. All options and services to be performed are explained well and money saved when possible. It has been a pleasure to take my car here for service.

Brought vehicle in for factory recalls (4) while traveling. Was expecting to be delayed 2-3 days. They did service in one and back on road!!! Service advisor Drew and mechanics were terrific!!

Rude, Rude Salesperson. BMW owned by same company. Wanted to add money for nothing. Offered full price for X5 w/o add-ons. Gave up. Would rate Salesperson there at 4 Stars, at least he was knowledgeable. Finally went to BMW in Sarasota and bought a new BMW X5 x40i. 5 Stars there

Excellent service and showroom.

I have dealt with MB in several states. In each case, my experience has been directly related to my service contact, in this case Lisa Gillespie. She is terrific and simply handles all issues, appointments and is always several steps ahead anticipating problems and having a resolution. She also goes the ‘extra’ mile as I recently was able to take advantage of a sales promotion for new tires which I was unaware. Of course the work done is the other part and therein craftsmanship is outstanding as well. However, my first call is always to Lisa and then I stop worrying. I hope you can keep her.

Jim, Did a very good job! Chris

I had a very positive experience with Brett recently and was very pleased with my car repair, although the prices ain't cheap.

Love my Mercedes! The knowledge and attention given to us by our salesperson goes way beyond anything expected.

Tucker and Alfredo were amazing to deal with on the purchase of our new Mercedes. I ordered the vehicle and it came in exactly when they said it would. Tucker always kept us posted with the progress of the order and took great care of us when it came in. Always willing to help to make sure we were completely satisfied. Left us with a good impression of the dealership.

great service, friendly, in and out quick service advisors are all professional and a joy to work with, waiting room is comfortable and relaxing if you have to wait

Everyone has been wonderful at the dealership. The only complaint I have and it is a big one...There are no loaner cars for when my car is in service. This is very inconvenient and disappointing for a high end dealership.

Recently moved to the area and went to have my vehicle serviced. I worked with Chris who could not have been more accommodating. He gave me solid advice on the Service I needed. The service was done promptly and the car returned spot less.

Very efficient process. Super professional and friendly. Fantastic waiting area. Delivered on time. Happy to have my vehicle serviced there.

Michael was very helpful!

Kyle was personable and helpful from the first phone call to the departure with my new vehicle. He was always keeping me informed along the way through entire purchase. The dealership was very clean and comfortable. Thank you for making AutoNation a pleasant experience again.

My boyfriend and I were looking to trade in both our vehicles and find a new one without being too upside down. We didn’t plan on purchasing the same day BUT our sales rep Kurt went above and beyond to help us find the perfect car. He had laid back approached and we never felt any pressure to buy. Very honest and we enjoyed our experience overall. He even gave me snacks from the vending machine when i said i was hungry lol. He’s incredible and knowledgeable in his position. Debbie was also super sweet and kind to us as she did all the financing and explained all terms.

Randi Doyle is your BEST employee in service. She scheduled simultaneous service calls on my wife's 2020 SL 550 and my more mundane 2019 GLC 300. SAVED ME A 50 MINUTE ONE WAY TRIP FROM LONGBOAT KEY AND 3 MORE HOURS OF A GREAT LIFE!! Rich Ackley

Exelent very frienddly

We highly recommend Mercedes-Benz of Sarasota. They are professional, knowledgeable, and, provided outstanding service‼️

Came in for the A3 service on my 2018 Mercedes Benz GLC300. Every employee I came in contact with was so professional and friendly. My service advisor was very detailed about what my A3 service consists of and made some recommendations on some services that needs to be done in the future. He gave a print out list with cost on what needs to be done with NO pressure. A3 service was not a long wait and the waiting room was very comfortable. When my vehicle was done, they washed it and did an excellent job on it.

I bought my car here. They took good care of me thru the sales process and answered all my questions. They were friendly and knowledgeable.

Very nice and helpful

Worked with Shawn to come up with a plan to service my CLK350. He did a great job of coming up with a good plan that is not disruptive to my schedule. SRQ service Techs are always thorough and keep my vehicle in top shape.

I found this Dealership after learning that there really weren’t any new 2022 CLAs on lots in Georgia where I lived. Bill Zimmerman contacted me first out of all of the dealership I reached out to. Start to finish he was honest and helpful. He is very personable which and made me excited to join the Mercedes Benz club. He even offered to pick me up from the airport when I flew into Sarasota. Start to finish he took care of me and kept in contact with me. Although it is his job to make customers feel this way, I believe most of my great experience with him and Jason was genuine. Great deal, great team, i’ll be sure to try my best to give them as much business as I can because we need more dealers to emulate the culture they have there at the Sarasota dealership.

I have been a loyal customer for more than 10 years. I booked an appointment for my annual service & to check an electrical issue and said I would wait for the diagnosis & I would get my own ride home if the repair was lengthy. When I checked after waiting 45 minutes, my vehicle was still in the waiting bay. Three hours later I was told that there was an electrical issue and that they had to do further diagnostics to identify the problem. The following day I was called that they had diagnosed the problem and that the estimated repair cost would be $1994. I said that i would think about it and not perform the repair at this time. I asked for a detailed written quote of the recommended repair and to this date have never received one. April 7, 2022 - Update one year later. I took my vehicle to a reputable mechanic in Sarasota. They diagnosed the problem and repaired my Mercedes for under $100 in parts and $500 in labour and have not a had a recurrence of the problem

Excellent customer service..explain the repairs no secrets

Ray and I had our car serviced for the first time at Mercedes Benz of Sarasota. Chris Robinson our service rep came back from lunch early to get us in and processed quickly. I was very happy with the service and getting a clean car back in return. You can easily make your appointment online to speed up the appointment process. Thank you for a job well done. Ray and Sharon Barhorst

Prompt and excellent service

First visit for an A service. Later that day a warning light came on saying engine oil low, add a quart. You would think that they would know how much oil to add to a mercedes. Headed back today to get it checked out and done right.

Thanks to Alan for helping me buy the car. Alan was an awesome salesman!! I liked it all very much. All employees who work helped in everything. Friendly team. Absolutely love the car;) I am very thankful!! I would recommend this dealership to anyone.

As long as you are honest about your car it will be a great experience. Took about an hour.

The service team at Mercedes-Benz of Sarasota has been great to work with. My point person is Taylor and she has been a pleasure to work with. The attention to detail and making sure the work that was being done was performed at the highest level was very important to her. Her communication was always thorough and timely.

I recently brought my vehicle for the standard "A type" service to Mercedes-Benz of Sarasota. I was promptly greeted. The vehicle was serviced in a timely manner and received a complimentary cleaning. Excellent job, I feel very confident with their service department. Dr. Larson

I took my car in for a warranty issue. Randi is the Service Advisor who has helped me for a few years. Everything was taken care of without any issue.

Thanks for the wonderful service.

Excellent service staff was super friendly Chris Robinson was so nice and so helpful.

I had my vehicle at another Mercedes dealership for weeks and they could not find out what was wrong. When I took it to Sarasota they not only found the problem, they promptly repaired it and preformed some recalls the other dealership failed to do. Mercedes of Sarasota will always have my business in the future.

This truly was a great experience but it really was about being in the right place at the right time with the right people. This was destiny. After visiting Mercedes, BMW, and Porsche dealers in Tampa I was far from deciding what I wanted to buy and the sales people were not helpful at all. I concluded that I am going to have to go outside Tampa to look for a car but now the options exploded. I chose Sarasota due to the nice area and nice drive from Tampa. I called Mercedes Benz of Sarasota and a young sales person, Tucker, answered. I asked about models and availability and he said he did not have any in stock...and then he stopped and said "oh wait, I think they are literally brining one in on the truck as we speak". I was sure he was BS'ing me so I called him out and said "I want to buy it"....and he said "I will get the paperwork ready". Not only did he call my bluff but he drove up from Sarasota to pick me up and drive me back to pick up my new Mercedes. It gets better. If you had asked me to "build" the car I wanted it would be the very one Tucker sold me. They were great. Very professional, no BS'ing or blowing smoke and he actually was very knowledgeable about the vehicle. I do not enjoy shopping for cars and have no patience for sales people but this was truly a great experience. I hope everyone can have the experience I had.

I just purchased a Mercedes AMG GT roadster from Stephen Williams (great guy) at M-B of Sarasota and couldn't be happier with the car and the short, simple, easy purchase process. No gimmicks, no games, no pressure, just great people doing their jobs to a standard the whole industry should be measured against.

Overall good experience, but staff looked a bit running everywhere and were not really attentive to customers.

friendly and helpful staff. good job by the technician from the service department.

2 trips! If you?re going in for a scheduled service appointment (dealership is 30 minutes away) and leaving your car (loaners are unavailable so you need to trouble others for a ride) they should at least have the air filter for your service. I had to come back a week later once they got the air filter in and spent another half a day finishing what was to be a simple service. It was done right but why tie up you racks/techs & ME for 2appts? Service should have what they need before I bring in the car!

Friendly, attentive staff. No haggle pricing. Very clean and nice showroom.

This was my first time servicing my MB. I could not have been pleased. Brett was meticulous, professional and pleasant: all my paperwork was ready and accessible, likewise for my loaner . I was contacted by Brett when my car was ready and the return process was just as easy and seamless.

Great experience from start to finish. Thank you Taylor.

Very friendly customer service agents in the department. Quick to answer my questions. Service to my car was done very quickly also. Agent on phone making my service appt was very efficient and friendly.

recently had standard maintenance done at Sarasota Mercedez dealership and impressed with valet and rep, Lisa Gillespie. She was able to confirm extra maintenance was covered since wasn't originally done before i purchased, had window button panel replaced from glitch. Overall service great since included loaner car especially since had to leave it overnight, and my car was returned internally sanitized and and outside washed. Thanks Mercedez!!

Steven Appollini, service advisor, is the only reason I continue to purchase Mercedes. He provides exceptional advice and service with professionalism and a big smile. Mercedes of Sarasota is lucky to have such a valuable asset. Steven even reminded me to bring in my suv for it’s last prepaid service. As always, the event was perfect.

Excellent service. My service advisor, Drew, did a very professional job. Warm welcome, on time and a true desire to serve me well.

Excellent experience dealing with Mercedes Benz of (Sarasota). My dealer Stephen worked with me for months to find the right car for me. Very easy process to purchase the car. They let me take it home overnight to make sure my husband can get in and out of it lol and the purchase was very easy. Also his colleague Pete was also extremely helpful and reviewed the technology in the car so I was comfortable with it. Highly recommend

Great experience with the service department. Very efficient drop off and pick up, and the service itself was done quickly and professionally.

Parts are ridiculously expensive. People are good at their jobs.

Our service experience was made easy by Lisa Gillespie. She addressed our concerns and went beyond the norm to get our request approved.

The purchase of my E Class 350, was the most professional transaction that I have ever had , with a car purchase, I highly recommend Sales Professional George Hajal., and Finance Professional Jason. Great Experience!

I had a blowout while vacationing in Florida. The local dealer in Sarasota helped arrange the tow and replaced the tire within hours. Avoided a family crisis and back to our vacation. Excellent job Sean and the members of MB service!

I drove to Tampa to purchase my vehicle because the 2 sales people as well as the GM of the sales department were all rude, and not helpful at all. Took my car in for a tire to be patched. The Service team was great! Both of the guys I worked with in that department were friendly and very helpful.

recently had standard maintenance done at Sarasota Mercedez dealership and impressed with valet and rep, Lisa Gillespie. She was able to confirm extra maintenance was covered since wasn't originally done before i purchased, and had window button panel replaced from glitch. Overall service great since included loaner car especially since had to leave it overnight, and my car was returned internally sanitized and and outside washed. Thanks Mercedez!!

This Sarasota dealership offers EXCELLENT customer service and my service advisor Brett is the absolute best! Great job and thanks Brett!

Took my Mercedes? in for warranty repairs. The service was fast and handled all issues with ease. My car came back fixed and washed in a few hours. My service tech Lisa was awesome and understanding of my needs. Great dealership

Was able to drop my car off and have it serviced and ready promptly

Prompt and Courteous. Great advice from the mechanic.

This first visit to Mercedes Benz of Sarasota was excellent. Scott Coyner and Lisa Gillespie took care to assure our service experience went smoothly.

Randi was able to schedule an appointment very quickly. The alignment tech is awesome and works with customers to find the best possible outcome. Had the tires balanced at another shop but they never got it right after multiple attempts. Had Mercedes balance them and now their perfect. Thanks!

I am writing to express my disappointment and dissatisfaction with the service I received at Mercedes Benz of Sarasota. Let's start with my purchase of a 2019 Jaguar XE; I live in the Lutz area, which is about 2 hours from Sarasota; it was like pulling an arm and a leg to buy this car, but the sales rep who handled the experience was phenomenal; however, after everything was said and done, the vehicle came out to 35,000 dollars. After driving the vehicle home, I noticed a rip in the leather in the dashboard, as well as a picture of the car that belonged on the seat being missing and the lack of a second key, so I returned the vehicle after speaking with the service manager, who explained that he would take care of a second key, gas in the car, the leather, and the part. I immediately told him, "OK, wonderful, thank you very much." As a result, I returned to Lutz and parked the car there. Because of the quick response to my issue, I decided to bring my Mercedes in to be serviced as well, so not only did I drive again to get another car serviced, but I now have two cars at the location because I was duped into thinking they were genuine, so Thomas is a technician who worked on my Jaguar and Shawn Bernett who serviced my Mercedes, and he was initially okay as a service technician and his customer service was okay as well. He explained that it would cost about $5500 to fix the car while confirming what Wesley Chapel had already discovered, so I said no worries, we'll take it one step at a time. Then I get a call saying that they discovered that my abs light is not a battery issue, but rather $3000 parts that would need to be fixed before anything else, but it's back ordered right now, so it'll take a minute, which I thought was fine because it would give me time to get it. Wiper blades, ABS, a new key, and a detail were all mentioned as part of this round of service, so I was like, "OK, that puts me at 4500 with everything, no concerns, I have a little time." So, after two weeks, I called to make a partial payment and spoke with Shawn, I paid 1500 dollars, and no one told me that it was near to being finished for the Mercedes, so I made the money, and not than 5 hours later, I received a text from Shawn saying that the vehicle was ready. Now, I just made a payment and I'm stuck because I'm thinking it'll take a little longer, especially since the part is on back order, so I called and explained that I don't have the full amount and that I didn't realize it was going to be finished or that you didn't even explain that the car would be resolved by the end of the day or even tomorrow at the latest. Then I said, "I'll have the full amount in approximately two weeks." When I called Thomas to check on the status of the vehicle, he said it was ready, but the key was on back order and they didn't have an ETA, but I could come pick it up. I explained to him that it didn't make sense for me to pick up a car that I would have to drive 2 hours away for you guys to program, so you can just leave it there until the key arrives. After a week, I receive a text from Shawn saying that he tried to offer you more time to retain the car, but my service manager had questions. I called Shawn about the Mercedes and then asked if Thomas was around to see if I could just use the loaner for the Jaguar that I had for the Benz until the key came, as I get out of work by 4:00 and had to go to the bank to make arrangements, then drive 2 hours to get there to pick it up, so I called and spoke to Shawn about the Mercedes and then asked if Thomas was around to see if I could just use the loaner for the Jaguar that I had for the Benz until the key arrived. Allow me to speak with my service manager, Shawn explained. So I asked if I could come pick it up even though it's been there for a month and a half since I purchased the vehicle and was making payments on something I wasn't driving yet so I have to bring it back to you guys or can you ship the key closer to me since it's 2 hours away to get to you all, and he said no because the Jaguar is ready just waiting on a key so if you need another vehicle you can pick this one up as well, When I asked to speak with him, he became irritated on the phone and said, "Yea sure you want a full tank and a bow on the car and it cleaned, yeah I'll get you a manager, yeah I'll get you a manager, I haven't received that call yet, but I completed work at the bank and rushed to Sarasota before the service department closed. My girlfriend got off work early because I needed to pick up two automobiles, and I told Shawn that I would collect both cars on Friday. I finally arrived at Mercedes Benz of Sarasota at 6:45pm to try and make it on time, but Shawn was nowhere to be seen, and the service manager never called me back or was available to speak with. Furthermore, my Mercedes was waiting for me, but the Jaguar was not. When I exited the rental, a friendly gentleman greeted me, but I've had it with their customer service, especially considering I have not one, but two automobiles there being serviced, one of which I purchased from them. I asked for a manager and told the person I didn't care; I just needed a supervisor; he became irritated but eventually found me someone who could help me; they did their best with what they had; unfortunately, it doesn't end there. They stated that the director and general manager would be arriving tomorrow, a Saturday, and that they would call me to discuss the matter, so I said I would leave it in their hands. It is now Monday, and no call has been received. I described the situation to you. I explained that I live 2 hours away and that I don't mind picking up the car but that I do mind bringing it back to get a key and program and I asked if I will be able to have the key shipped to a Mercedes or a Jaguar place near me and she explained that a Mercedes key we will not ship I said oh okay, but this is for a Jaguar. They looked at each other and said, "I don't see why not, especially since we'll have to take it to Jaguar to get it done anyways." I was astounded that it took this long for that to be discussed, and that they didn't have a gas card to fill up the Jaguar like I was told, and that it wasn't washed at all, as if Shawn never got it ready for me to pick it up. In addition, they failed to know where my second Mercedes key was, which I purchased, and it was on a key chain with a key that belonged to someone else's car that was programmed for me. We waited until it was settled before I became enraged at the $250 detailing fee and the fact that whatever chemical they used virtually stripped the letters and phrases from the inside of the car. For example, the power button for my radio did not show the on symbol; instead, it showed a white bald spot, the unlock and lock buttons were messed up on both sides, the memory button for setting number 2 was messed up on both sides, the button for max ac as well as turning off the AC was gone, and the leather on my steering wheel was also ruined; they did not explain this to me, so I am disappointed and dissatisfied. Mercedes Benz of Sarasota has left a bitter taste in my mouth. I'm enraged to the point where I'm amazed that a billion-dollar corporation can try to treat paying customers like this. Not only did I buy a car from them for $35,000.00, but I also spent $4,500.00 to have my other car serviced. Shawn, the service manager, the director, and even the general manager has yet to contact me. I'm furious and horrified that this is how high-end dealerships treat their paying clients, particularly in Sarasota, which is a more affluent area. Thank you! Respectfully, ⁃ Mr. Kendith D. Broxton II

Efficient and excellent service!

We have always received great customer service from the Mercedes dealership we've been long time customers of in Mishawaka, Indiana. I recently sold my business and was in the last leg of the 18 hour drive from Indiana to our new home in Sarasota, Florida. Both our 150 pound dog, Astro and I were antsy and tired and all we wanted was to be at our new home. As we were getting set to exit the expressway, we blew a tire! Fortunately, the exit for our home is the same exit to Mercedes of Sarasota. I arrived looking like a homeless person, with a car full of stuff, including my wine collection and a big dog. We were welcomed warmly and offered cold drinks as they checked out my blown tire. I was told it would be 1 1/2 - 2 hours. I expressed my concern for leaving the wine collection in the heat. Within no time, they had their courtesy van pulled up and they helped me unload a large collection from my car to the van, then drove my dog and I to our new house. Helped unload the wine, picked up a second set of tires I had and brought them back to the dealership. What phenomenal customer service! When the car was ready, we came and picked it up and they had everything ready for us. We expressed our gratitude and told them that Mercedes of Sarasota has already earned a loyal new customer. Thank you VERY much!

It was necessary to replace a damaged Michelin tire with less than 1,000 miles on it. I expected to get a significant credit on this expensive tire, but because it was over one year since its purchase from this dealership, they only gave me a $75 credit! The technician did a great job, but I am very disappointed with the policy of this dealership.

Excellent contact with Randy Doyle, service rep. Very prompt service to replace car batteries. Car was returned washed and cleaned. Highly recommend dealership.

Sarasota Mercedes was a very good experience. Told me cost, details on what they were doing, updated me on time left and put my front plate holder on upon request!! Michael was especially good in the service Dept interacting with all customers. Thanks again

Great service! Taylor was great. Only thing it was negative, my car was dirty when I picked it up.

Professional, prompt, satisfying. A/C unit was charged and now cooling properly.

Randi Doyle is THE BEST?. A very helpful and personable service advisor. They really can?t do any better

(March 2022) Our experience with car shopping at Mercedes-Benz of Sarasota: A few weeks ago, a family member and I were looking for a decent, reliable car (used or new). Since car prices have lately been substantially higher than a few years ago, it took some time to find something solid yet affordable. After checking a number of different dealers, most of whom had hidden fees behind the showcased prices on their vehicles, we came across Mercedes-Benz of Sarasota. This dealer not only advertised the actual car price, but they also made testing it out and purchasing it comfortable, without pestering us about undesired add-on features. Everything went smoothly for us here. In our case, the employee who worked with us was Tony. He kept everything straightforward, let us see the cars that interested us, and?once we made a decision?helped finish the purchase process so we could be on our way. This dealer was efficient with our time, which I value in these kinds of interactions.

Very positive experience , my service representative , Brett Ferucci is a great guy

I was notified by Mercedes Of Sarasota that I was scheduled for a B1service and upon arrival I was provided a loaner vehicle. About four-hours later I was notified the service was completed. When I return the car was returned to me with full complimentary car wash. My service writer Brett Furrucci made the hole experience seamless and I am satisfied with the respect given me and the service provided.

The service department at Sarasota was great! In particular, Chris and Zoltan went above and beyond to help me. Thanks to them and the entire group in Sarasota!

I brought my E350 in for extended warranty repairs both the end of November and the first part of February before my warranty ended on February 19th. They did diagnostics on the car twice. I had 2 repairs done and they have ordered a new radio for me with no ETA. Waiting. The repairs were done fine and in a timely manor. I have no complaint about the repair work completed. Not a month later I started having transmission issues and the check coolant warning came up on my dash. Seems the Transmission oil pan gasket and filter needed replaced plus a new radiator. The radiator fluid had mixed with the transmission fluid and almost ruined the transmission. Well over $2000.00 later and a week without my car and no extended warranty. Paying out of pocket for these repairs! This should have been found with the diagnostic check of my car in November/December or at least in February when my car was under warranty, but was overlooked. I am sure this extensive repair would have been more than double at Sarasota Mercedes. My mechanics at German Auto Cars on University diagnosed this and are doing the repairs. I am very unhappy and dissatisfied with the service department at Sarasota Mercedes for not finding this obvious trouble with my car when it was under warranty. I was very specific asking them to diagnose and repair anything needed before my warranty expired. Not a happy customer.

Sales people and service personnel are professional and courteous. Overall, however, the dealership has the feel of what one service professional referred as a "high volume" shop and lacks personal, attentive customer service. It starts with lengthy automated phone answering system and often lengthy hold times. A disappointment from the Porsche, Audi and Land Rover dealerships I have in the past and continue to work with in Sarasota. Months later and no follow up and worse phone service than before. Have tried for days reach them by phone, each time holding more than ten minutes before giving up. Calling this dealership is about as enjoyable calling a cable company. By far the most impersonal, worst phone system of any car dealership I have ever dealt with and would NEVER buy another car from this dealership again. Awful! I am going to have to drive the the dealership, again, just to talk with someone. The miserable service at this dealership continues. The manager has reached out and promised better. Gave me new tech. I dropped my car off for service five days ago. No one has reached out to me to let me know what the status is. I called two days ago and after a "brief" 15 minute hold, reached someone who said my tech was on the phone and would call back. He didn't. Tried calling again today and recording said I was 10th in line. I will yet again have to drive to the dealership just to talk with someone and find out what is going on with my car. By far, the worst service experience I have ever had with any car dealership.

We brought our new Sprinter Van in for minor repair. They were very accommodating. We needed to drop it off the day before which they let us do. Randi was our service contact. She was very patient and helpful. Would definitely return for service.

Located the vehicle I was interested on Autotrader. Met with sales associate (Stephen) the same day. I took the vehicle for a test drive and then sat down with Associate to discuss pricing. At no time was there any sales pressure, even when we decided to walk away. I was then contacted about one week later by the sales manager wanting to know how far apart we were. We came to an agreement and purchased the vehicle. All their staff were very professional and courteous.

Very professional and helpful!! Brett was the best!!

I had a fantastic experience my last service !!

Always love to get my Plan A and B services done at Mercedes since they’re always so flexible with my schedule by giving me a loaner even when if it’s not able to come back the same day to pick it up, just that convince is why I come back.

This was my first time getting my car serviced at a MB dealership. Everyone was polite and courteous . The show room and waiting room was clean and they had hospitality. You could see your car in the service shop, which was nice. The service staff kept me up to date on my progress. It was a bit more than expected but I will keep that in mind for the next service.

My wife and I were very happy with staff. Our Salesman, Walter Bailey went above and beyond taking care of us during the purchase process. We are extremely happy with our GLE 350. Than You, Walter and the Mercedes Dealership. Don & Linda Wampner

Very satisfied. Thank you.

Recent purchase of a Winnebago View motorhome powered by a Mercedes-Benz. There was a factory callback that needed to by performed at a Mercedes. Since this was a previously owned vehicle, had to make appointment with a Mercedes dealer. Work was done without question and on time. Hats off to service manager Jim Foulkrod and service advisor Mike Bodmer

Chris the service manager was very professional, polite, and went above and beyond in his efforts to provide great customer service. I am happy to return to have additional service provided and would absolutely refer others to use this dealership for service or purchasing a new or used car.

Nice dealer with good services. Drew the sales advisor is responsible and take in care of my needs

Communication was wonderful. Done in a timely manner.

As always Taylor and the team at MB of Sarasota are on point and continue to deliver outstanding service, communication and professionalism at every level. Making the customer experience outstanding!

Randi is very consistent in delivering efficient service. I had my car battery replaced as soon as I brought the car in. I also enjoyed the coffee provided while I waited at the waiting area. Thank you!

Brett is an excellent service technician ensuring the best action to keep car in excellent shape

Wait time for the key order was excessive. Programming went very quickly.

Service as promised with a courtesy vehicle to use. Randi is awesome. Also witnessed some good team work.

Paid full msrp had to buy extras to get car and two items I ordered were not supplied ( I did get a credit ) I am a Diamond rated customer at Mercedes and hace been buying Mercedes since 1973 . I love tge technology not the dealer operating process .

No loaner cars available. Pickup service is poor. Service takes too long

Taking my GLK350 4MATIC at MB Sarasota for its A or B service , I always get an excellent service. That's why I don't mind driving 90 miles just to get my vehicle serviced there.

Getting the service Dept on the phone in a timely manner was not possible. The callback feature worked but that?s because I am retired. Before I retired my busy schedule would have made the callback feature unworkable. I imagine most business and professional people have trouble reaching service and may opt for your competitors. Once I was able to talk to your service advisors everything was 5 stars.

Prompt,courteous,timely service completed. First yime at that location. Would buy from them next time car.

Went in for a factory recall . From moment I arrived until I left I felt attended to. Did repair much quicker than we thought. Nice since I had to wait. Lounge area very comfortable.

My SLK 55 had a check engine light which was diagnosed & serviced in a convenient timely manner. Brett Ferrucci explained the issue & pricing clearly. Parts were ordered and installed. When the car was returned it had been thoroughly cleaned inside and out. I have high confidence in Brett’s advice for servicing either of my MB vehicles.

Great experience and communication, fast responses, quick solution for us

I had the opportunity to meet Drew in service he programmed a new car Key. He was efficient, knowledgeable, and very customer oriented

I brought my wife's car in because the engine light came on. Lisa informed me that the ME Module was bad. I asked what that was and she said giggly, "I don't know that is what we always call it." She told me that it would be $3700 to replace it. At first I said that I couldn't do that, but realized that it had to be done even though the car appeared to be driving correctly. She said there was only one unit available and it was in Germany and that there was no way to guarantee when we would get it or even if we could. I asked her to check into remanufactured and she said she would call me in a couple of days. I asked her if it would be any problem driving it and she said, "not really it's drivable." I went out to the car which was not in the usual bay area, bu tin the side lot and started it up. I backed out and when I put it in drive to leave the lot, it began running rough. I got it out of the lot deciding that I would just take it home and wait for Lisa to call. During the 10 mile trip home, the car bucked and shifted extremely rough. Eight times the ESP disconnected and the car went into "limp home" mode moving only about 5 or 10 mph. I had to pull over and restart the car to reset the system, which allowed me to drive another mile before it happened again. I was very upset by the time I got home. After waiting two days, I called her and asked her about the remanufactured option. She gave me a website to go to with the intention that I buy an off market unit from an unknown supplier with a dubious reputation. I called her and told her that the website required a part number, which she would not provide. I'm sure that this unit would not be covered by Mercedes warranty and maybe not even installed and programmed by them. She stated that I refused service. How could I refuse service if I was told that Mercedes couldn't get the part? After she got flippant with me, I hung up. It's not the first time that I've gone in to your service department and heard her say, "I'm not going to argue with you" to someone. Now I know why. I called Lakeland, Fields Motorcars parts department. They confirmed the lone part in Germany, but said that they had 32 remanufactured Modules in Jacksonville and the cost was only $1540, which they could get in 2 days. Since we are here in Sarasota on vacation, I had Roadside Service tow my vehicle to them in Lakeland. They not only replaced the module, but found other serious items that required replacing that Sarasota did not tell us about. And, all is covered under Mercedes warranty without using a third party website supplier on my own. Additionally, Lisa tried to get us to do a transmission service, which had already been done a short while ago. Nice work Mercedes of Sarasota. Deficient, rude, and irresponsible by letting me take that car off the lot and not doing due diligence to find the part in the most expedient way.

I mistakenly scheduled for the following Monday and showed up a week early for my appointment. However, I needed a new headlight and it was promptly addressed. Randi was efficient

I had a cracked windshield and called Mercedes of Sarasota and talked to Randy, she ordered a windshield for me Which took almost 3 weeks (but this is not Mercedes’ fault - our world we are living in now with the supply and demand) window was installed and they got a car rental for a day (as the window Has to sit for a night) and the next day my car was good to go. I was impressed as this place is very busy and they did a fantastic job with communicating with me.

Service was excellent. They will seven shuttle you.

I took my Mercedes Slk 280 into Sarasota for the first time. My service coordinator Taylor was wonderful to work with. She covered all bases and I was Always able to communicate with her. When I had a question about a required service she had the tech explain it to me. He was always very helpful but I didn’t get his name. Taylor also fixed me up with a loaner since the work took some time. The waiting room is clean and nice with refreshments. So I was very pleased with Sarasota and would highly recommend them. Paula Smith

Mercedes Benz Sarasota service department always takes care of my AMG GLE63. MB Sarasota handles all my service requirements in a timely manner. Their staff is friendly and courteous. My service writer L. Gillespie is top tier in my book, she is friendly and knowledgeable ensuring my service visits are easy-going and comfortable. I recommend MB Sarasota to all my friends and family as the best option for service.

AS ALWAYS, AFTER OWNING 3 MERCEDES BENZ FROM MB OF S, I AM AMAZED AT THE GRETA QUALITY OF SERVICE, CARE, EXPERTISE, KINDNESS AND PROFESSIONALISM EXHIBITED BY THE ENTIRE STAFF!! THE SERVICE IS GREAT, THE SERVICE REPRESENTATIVES ARE EXCELLENT, MINE BEING STEVE APPOLINI FOR THE LAST TWO VEHICLES OVER 7 YEARS! THE CONTACT BETWEEN CUSTOMER AND DEALERSHIP IS EXCELLENT AS ALWAYS, AND THE KNOWLEDGE BASE 0F THE EMPLOYEES IS OUTSTANDING IMHO ... I RECOMMEND MERCEDES BENZ OF SARASOTA TO ALL MY FRIENDS AND LOVE MY AMG, 43 GLE! GREAT DEALERSHIP, BEST I HAVE DEALT WITH, IN PURCHASING AND MAINTAINING WELL OVER 20 VEHICLES OVER THE YEARS HERE. THANX FOR BEING A GREAT COMPANY AND DEALERSHIP .. PASTOR MARK SEDACCA.

Always courteous, professional and competent

My appointment time was honored. I was met by a person who took my car key and escorted me to Randi Doyle. She had my paperwork ready and escorted me to the waiting lounge. When the service was complete (including washing my car) she escorted me to the car to make sure I had no problem with seat setting, mirror adjustment, etc.

The service was excellent with no unanticipated recommendations for more work. My representative, Lisa, is superb.

the best prices . the best people to help you .. Easy Credit. the best experice.

Salesman, Peter, and finance manager, Jason, both outright lied to me four different times when I specifically and directly ask and then asked to confirm, that the approximate APR of the lease Factor was 3%, something that Peter initially represented to me. After leaving the dealership, the next morning, common sense told me that the lease payment was way too high to be in approximate APR of 3%, I ran my own simple least calculator online and when emailing the salesman and finance manager to call them out on this lie, the finance manager said to me, "I don't recall saying that", despite me having directly and specifically asking him twice, "... It's actually more like 4%". AS A RESULT, I HAD TO MAKE A SPECIAL TRIP BACK TO THE DEALERSHIP, NOT LIVING IN SARASOTA, to redo all the paperwork using my original preferred method that I had expressed to them, Bank of america, at a purchase rate of 2.09%. even more shocking as a general manager, Ernie, calling and starting off the conversation, not because he was even aware of the LIE, but because of the reviews, by calling it a 'miscommunication' or 'misunderstanding' (also insulting to intelligence and integrity), two terms I've learned in life that people who lie, often used to try to change the facts and truth. The fact he stated he's been in the car business for 42 years, then proceeded to tell me I'm the first customer that's brought to their attention he needs to explain to his sales people in finance manager how to explain an APR in a lease, is SHOCKING & IF TRUE, THAT SAYS EVERYTHING YOU NEED TO KNOW ABOUT DEALING WITH THIS DEALERSHIP! I'm still shocked that, STILL CONSUMERS HAVE TO DEAL WITH OUTRIGHT LYING FROM CAR SALESMAN AND EMPLOYEES, ESPECIALLY OF A BRAND LIKE MERCEDES. SHAMEFUL. UPON RETURNING TO THE DEALER TO REDO THE PAPERWORK, NEITHER ONE OF THEM HAVE THE COURTESY OR RESPECT TO EVEN APOLOGIZE, ACKNOWLEDGE THE ERROR OR OTHERWISE TAKE RESPONSIBILITY FOR THE MISTAKE AND OR LYING.

Salesman, Peter, and finance manager, Jason, both outright lied to me four different times when I specifically and directly ask and then asked to confirm, that the approximate APR of the lease Factor was 3%, something that Peter initially represented to me. After leaving the dealership, the next morning, common sense told me that the lease payment was way too high to be in approximate APR of 3%, I ran my own simple least calculator online and when emailing the salesman and finance manager to call them out on this lie, the finance manager said to me, "I don't recall saying that", despite me having directly and specifically asking him twice, "... It's actually more like 4%". AS A RESULT, I HAD TO MAKE A SPECIAL TRIP BACK TO THE DEALERSHIP, NOT LIVING IN SARASOTA, to redo all the paperwork using my original preferred method that I had expressed to them, Bank of america, at a purchase rate of 2.09%. even more shocking as a general manager, Ernie, calling and starting off the conversation, not because he was even aware of the LIE, but because of the reviews, by calling it a 'miscommunication' or 'misunderstanding' (also insulting to intelligence and integrity), two terms I've learned in life that people who lie, often used to try to change the facts and truth. The fact he stated he's been in the car business for 42 years, then proceeded to tell me I'm the first customer that's brought to their attention he needs to explain to his sales people in finance manager how to explain an APR in a lease, is SHOCKING & IF TRUE, THAT SAYS EVERYTHING YOU NEED TO KNOW ABOUT DEALING WITH THIS DEALERSHIP! I'm still shocked that, STILL CONSUMERS HAVE TO DEAL WITH OUTRIGHT LYING FROM CAR SALESMAN AND EMPLOYEES, ESPECIALLY OF A BRAND LIKE MERCEDES. SHAMEFUL. UPON RETURNING TO THE DEALER TO REDO THE PAPERWORK, NEITHER ONE OF THEM HAVE THE COURTESY OR RESPECT TO EVEN APOLOGIZE, ACKNOWLEDGE THE ERROR OR OTHERWISE TAKE RESPONSIBILITY FOR THE MISTAKE AND OR LYING.

Took delivery of my 450+ EQS just 4 days ago. Lots to learn. It’s technology of wheels!! This is my 3rd Mercedes purchase from Mercedes Benz of Sarasota and my salesman, Alfredo Poletti. This dealership is first class. I highly recommend any potential MB buyers to see Alfredo. If you’re looking for a luxury electric vehicle, the Mercedes EQS is it.

This spring it will be 2 yrs since I purchased my car. From the very beginning I’ve had a problem, that atill today they have been unable to fix, despite taking the car in time and time again

I purchased my 2019 C300.The sales person , Peter Bolduc, who I worked with was terrific, knowledgeable, friendly, and very helpful.

Good service overall and customer service. Great staff.

Excellant service and representatives that actually adress your service needs regarding your vehicle.

I am beyond thankful for Mercedes-Benz. Of Sarasota. I arrived without an appointment at the service department and was immediately asked what I needed. I stated that my notification stated that the rear tire only registered 26. The service man asked for my key and stated they would check it out. As I had coffee in the waiting area within an hour the service man stated it was fixed. I went to the desk to sign the release papers and pay the bill. The cost was $0.00. Unbelievable and I even received a Free car wash! I have told everyone about the great service you receive at Mercedes-Benz of Sarasota.

everyone always nice, takes time to explain what needs to be done

Recently took my GLE450 to Mercedes-Benz of Sarasota for it's first year service and am extremely happy with the service I received. This was my first maintenance visit, but second time working with MB of Sarasota. Both times I worked with Shawn and he kept me updated and listened to my concerns. The waiting area is comfortable and the staff is friendly. Highly recommend MB of Sarasota.👍👍

We are visiting from NY and had an issue with our car, we were able to make an appointment to resolve it in a couple of days. We waited for the repair that took only one hour. Your efficiency and the procedures you have in place are very evident. Everyone was helpful and courteous. I wish my dealership in NY would provide me this excellent service. A special thanks to our advisor Shawn Barnett for his assistance.

Called the dealership for road side assistance and the battery issue was resolved within a half hour.

Roadside service for a dead battery was prompt, courteous. The tech was knowledgeable and demonstrated a sincere interest in making sure my car was ready to go.

In and out in a timely manner. Clean and organized. Would be happy to recommend.

Service advisor Randi Doyle was professional, through, prepared and made the experience seamless. Dropping my car off for service and getting a loaner took 10 minutes and it was similar when I picked up my car.

They are the most honest dealership for sales and service.

Always very professional and very helpful very easy to deal with and always make it's easy

Randi & Alfredo truly made purchasing & serving a breeze at this dealership.

AWESOME EXPERIENCE. I don't go anywhere else for service !!

The service was great but unfortunately the rear shocks I need to solve a rear end rattle problem will not be available for several weeks.

Friday I visited Sarasota Mercedes-Benz service department for my 1st year service. What a pleasure and easy experience. Very professional and timely. Peace of mind after knowing they did a thorough check-up. So appreciate having such good care near by.

I am a new Mercedes Owner and found the maintainence experience to be very professional and competent. Shawn Barnett guided us through the process Thank You to all. John and Fran Kraus

Great service. Doing business with Mercedes Benz of Sarasota is always a pleasure.

Got me in immediately and was done the next day! Fabulous car, fabulous service! 💕✨

great experience with very qualified, and enjoyable people.

Checking the car in and out was seamless. Lisa G explained what services they were to perform on the vehicle. When we arrived home from the dealership, we noticed the car body was coated with spots (ie soap and/or water spots) which we assumed were from the complementary car wash. We needed to wipe the vehicle down. A phone message was left for Lisa.

The overall atmosphere of the dealership is great, customer lounge is wonderful. Service agents are friendly and knowledgeable making for any easy process. Dealership service is thorough and efficient.

Great job, Service was fantastic but definitely recommend your company

Very pleasant experience each and every time I go in for service.

The service is not like it use to be, it’s really hard to get a hold of anyone. Phone call are not returned and the gentleman I had interactions with in the parts department was simply rude and unprofessional. So sad, because I love my Mercedes. I will be taking my business elsewhere.

Mercedes Benz of Sarasota was on the ball. Fast return in communications, no surprises. As soon as I put a $500 refundable deposit, they reserved the car for me, took down the ads. Waited for me longer than expected to do the transaction. Thank you Steven and Debra.

My assigned service manager Mr. Barnett was ready to receive me when I arrived and we swiftly went through the process of discussing my car's issues and I was on my way in about ten minutes. When I picked up the car he went over the repair/invoice and there were no issues. Mission accomplished.

Very satisfied with sales and service persons and entire process of purchasing a vehicle. Additionally repair department previously has been excellent performing only necessary and required service to keep the car running properly and to maintain its dollar value.

Friendly competent service Well organized

Service appointment for routine maintenance and check-up was easily made online. Service advisor had vehicle's history and provided recommendations for required service. Car was taken to the shop as scheduled, and work was completed in a timely fashion. Customer waiting area was comfortable. No issues were found with the vehicle and all work was completed. I paid the bill and left.

Everyone was very professional and knowledgeable about my automobile.

Great service and care by professional Taylor Williams. Went out of way when replacement tires not available as scheduled. Msny thanks. Merrill

It was all good. Prompt service, nice loaner. Everything was done correctly

Great service and my car is running at its best!

This dealership was a pleasure to deal with. My cars service was completely handled as I would have expected from a Mercedes’ dealership.

😀efficient, organized. attentive,

Great. Steven did a perfect job as usual. The wait was not too long my car drove perfectly and was clean as a whistle

Service rep Lisa Gillespie was great, personable, professional and concerned about good customer service.

Randi provides outstanding knowledge, experience, and confidence when our vehicle needs service at MB of Sarasota

Karrina our Sales Associate was wonderful. Great follow through, knowledgeable of product, energetic and professional.

Weakest finance department in North America! They couldn't get a 695-credit score approved! If we needed a cosigner with an 822-credit score to get better terms that isn't a problem. When we walked into the dealership, we already had the loan pre-approved through a bank that they are signed up with. The salesman said the Finance Manager didn't like to use that bank because it takes forever to fund their deals. That might be true if you don't know what the hell you are doing. They have a checklist of things required to fund a deal. Use the checklist and you have your money on the third day. Instead, they decide to send it to Capital One and Ally Financial. Ignorant! One of the banks does not accept Part Time employees, and the other will not accept a job letter for verification of cash tips. Both automatic turn downs because they don't know their own banks programs. I mentioned that this would be an easy deal to get approved through a local credit union. They never even tried the credit union. So, we went online and applied there, and the loan was an instant approval. The rate was 2.25% for 66 months. The cosigner is from Ohio and the Finance Manager apparently had a bad experience with an out of state cosigner in the past and don't want to mail the paperwork nor do they offer e contracting. I doubt that the out of state customer they had a problem with was a 822 credit score with 41 years at a paid off residence and 17 years on the job. Signing for his niece that is a full time college student on the Honor Roll and working 32-36 hours a week making $3000 a month of verifiable income. Also was putting down $3000 cash but if asked could have put $5000 cash down. The Finance office is not a good place to put your lazy and incompetent employees.

Impressive business environment.. Very courteous and to the point and timely.. Maintenance steps were carried out to the spec and within the specified time duration… waiting at the facility was easy.

The best experience ever!!! Special thanks to Adam and Jasón very professionals!!! Now my Company has a new Mercedes Benz Metris 2021 👏 I recommend this team to everyone interested in enjoy to buy a vehicle 100%

Incompetent and negligent Sprinter service: Brought one in to fix auto lock and no key/headlamp chime. They said software update is guaranteed to fix it. Paid $220 for that and the problems are worse than before! Easy to replicate problem proves they are lazy and incompetent; they didn't even try.

Generally I hate car buying and dealing with a sales person only interested in closing the deal and not my interest. Sarasota Mercedes doesn't take this approach. We felt no pressure and a salesman who was more interested in finding us the right car. Will return for our next purchase.

Upon arrival Taylor made my experience absolutely stress free! Within minutes there was a rental car available and she took care of everything! Excellent customer service!!

When you guarantee a ride, please honor it

Been coming here for years. Great service and experience. Service Writer Steven does a great job and always takes care of my car. Would recommend to anyone.

I had a TERRIBLE experience at Sarasota FL MB. I have owned MBs for 15 years and currently own an E350 and a C300. Recently after moving to FL, I noticed that the A/C on the E350 was exhausting hot air on the passenger side (which MBs do when the coolant needs recharging). I made an appointment at Sarasota MB for the service to be performed on 9/15/21. Recharging the A/C cost about $700 (obscene in and of itself). When I picked up the car and started driving home, I noticed that the passenger side vents were in the same off position and still directed outboard / to the right just as I had left them. When I turned the vents on and inwards, they were still still exhausting hot air. When I returned the car, the technician claimed that he had tested the passenger side and then turned the vents back to right and off because he wanted to return car just as he had received it. Come on man! Who would believe that? Then why weren’t they working? He didn’t QA his work and wasted time checking windshield wipers and making others suggestions not relevant to the issue. The problem was corrected. It was explained as a “calibration” that hadn’t place . (Then how did it work when the technician tested it ?). I have never had anything other than spectacular experiences at other MB dealership until Sarasota MB. I would caution anyone reading this to beware purchasing or servicing their vehicle at Sarasota FL MB.

2 for 2 on selling junk cars. I purchased two, not one, but two pre-owned S-Classes from MB of Sarasota over the past 5 years. Both times, without fail, the car wouldn't start after only 2 months of ownership. The first time it happened the dealership worked with me and gave me a new battery, that of course died after a few days because the issue was the alternator - which they wouldn't fix. I just recently spend 50k on an S-Class that came with an "Autonation Certified Warranty", which is 90 days or 4k miles, and less than 90 days, and much less than 4k miles, the car has been at the dealership's shop twice. First the parking brake failed and second, the car now will not start. This is literally the worst dealership I've dealt with. Every single time I go in with any issue (we have 2 G-Classes as well as the S-Class) their solution to an issue is to "buy a new one" versus fixing the actual problem. I'm only one single person, but the fact that virtually the same issue has happened across multiple cars suggests that it's likely a commonly occurring problem with the dealership itself. I'll definitely be reaching out to local news and New Channel 8's "BETTER CALL BEHNKEN" about this, since the odds simply don't add up. Two cars purchased across 5+ years and they have virtually the exact same issues? Seems like they have a plan on how to sell used cars with issues. Also, the negative terminal cover has broken grommets, which suggests they had to jump the car to show it to me, meaning they knew the issue existed before I purchased.

Engine light on. Diagnosed as sensor booster. Supposedly repaired and car picked up. Light back on 2nd time car was started. This has been a common occurrence of repeated trips in (unsuccessful) attempts at repairs.

They always do a excellent job! Have a good time wile waiting! Always a Loner wen needed

Service Advisor Brett was awesome. Always a great experience

The service is impeccable

Scheduled service to fix airbag based on recall notice. Called to reconfirm first appointment - they couldn't find it in the system so I rescheduled for 2 weeks later. Arrived for second appt - they couldn't find my appt/name. Turns out, the VIN was connected to another name and phone number - likely why they didn't find it the first time although I did provide the VIN both times. I was quoted a 2 - 3 hour window - returned after 3.5 hours - and while the service wasn't done, they did have time to review the entire vehicle and build a list of items that needed addressed/fixed. I left again and returned an hour later to pick up the car. The service rep, Taylor, assured me that the service lights had all been fixed. The service light is still on - I called and left 2 voice mails to this effect with no return calls. I will be buying a new Mercedes in the next 6 months - will not return here and will not recommend them.

Scheduled service to fix airbag based on recall notice. Called to reconfirm first appointment - they couldn't find it in the system so I rescheduled for 2 weeks later. Arrived for second appt - they couldn't find my appt/name. Turns out, the VIN was connected to another name and phone number - likely why they didn't find it the first time although I did provide the VIN both times. I was quoted a 2 - 3 hour window - returned after 3.5 hours - and while the service wasn't done, they did have time to review the entire vehicle and build a list of items that needed addressed/fixed. I left again and returned an hour later to pick up the car. The service rep, Taylor, assured me that the service lights had all been fixed. The service light is still on - I called and left 2 voice mails to this effect with no return calls. I will be buying a new Mercedes in the next 6 months - will not return here and will not recommend them.

I had a regular service for my car. The process was as smooth as I have ever had at a dealer from drop off to pickup…A really great experience and a sharp contrast to the dealer where I bought the car in Chicago..

Excellent Service advisor Judy Schweitzer is Outstanding, a credit to the organization.

The crew was awesome from Scott to the finance managers. I appreciated that they didn't try and force us to buy anything and they also got us in and out fairly quick.

I had a wonderful experience at the Service Department at Mercedes-Benz of Sarasota this week. Thanks! Holly Quillian

First visit for service … from booking the appointment to reception of the car and waiting time … everything 5 stars. Thanks Brett Ferruci and the whole team for such great service!

This was my first, visit The Mercedes dealer and Taylor, was my service coordinator. She was excellent and you could see / hear her smile in her eyes and voice. My experience with Taylor was 5 star…. Taylor exceeded my expectations and if she is representative of the rest of the dealership Wow! I hope Taylor continues to be assigned to my relationship.

nice, polite, knowledgeable, ready to provide the best possible service

Jim and Chris in the service department are always top notch!

My issues were addressed immediately and professionally thanks to Taylor. I appreciate her attention to detail. She explained everything that was or wasn't causing me problems and even photographed my dashboard to track some data. What a pleasure!

The service was adequate. The ability to get through to the service department was tedious .When I called I was often having difficulty reaching my service advisor. Calling the service dept puts you in a bottomless pit of recordings before you can speak to a human with no way out other than starting over. Given the premium quality of the vehicle one would expect the same from the dealership. The quality of the work was good. I was surprised they do not provide a complimentary wash. The starter button was removed and not replaced where I would find it. The service was complete. It was not delivered in a 5 Star fashion.

what a great 1st experience with Mercedes-Benz!!! Everyone was very excited for me on the purchase of my first (new) used car!! All seemed to want me to become a member of the Mercedes-Benz family!!

I am new to the area, and this was my first experience with MB of Sarasota. We moved here from Ohio where I had a great experience over the last 12 years with our dealership and my service writer - so the bar is high. On this visit Taylor was my service coordinator. She was excellent and you could see / hear her smile in her eyes and voice. My experience with Taylor was 5 star…. Taylor exceeded my expectations and if she is representative of the rest of the dealership Wow! I hope Taylor continues to be assigned to my relationship. After all this is a relationship business.

Andrew my service writer and the repair team have been outstanding with my cars over the years. I am extremely pleased with the service department. Thank you men and woman that make this happen.

This is my first Mercedes after my family has driven them for decades. I love my car. However, I didn’t feel like I was at a luxury car dealership during my first service appointment last week. I understand we have a pandemic that has scaled things back. However, good customer service should not be one of the things that is skimped on. I had to tell the service coordinator about the coupons sent to me by automation and show her on my phone then she had to take my phone with her to her manager to approve the use of the coupon they sent me! I feel like I received better service at Honda. Disappointed.

Randy excellent proffessional

Mercedes has wonderful employees great technicians and mechanics and kind of serve me better, love the way they work keep it up you’ll be around a long time.

We had the pleasure of working with Alfredo to purchase a new vehicle. He sat down with us and was able to help us pick out and order the exact car that we wanted. Four months later when the car arrived, he made the delivery process easy and quick (even with our three little kids in tow). See Alfredo for all of your car buying needs. You will not regret it!

Tucker was an outstanding sales person who listened and answered all my questions before I purchased. He gave a comprehensive explanation of how the car operates and how to work all the fun features! 10 STARS for sure!

All work done as per contract. I was kept updated throughout the day s to the status of the service. My rep answered all my questions and I was very happy with him as my representative. The loaner process was simple and I was more than satisfied with my loaner care

Karrina was awesome. She knew the car well and made the process of buying the car quite easy.

My Service Rep Brett Farruchi was awesome in handling my ML 320. I finally decided it was time to upgrade. Alan Rybak was amazing to work with. He made the process smooth and enjoyable with his sense of humor.

My first visit to this dealer. Chris Robinson made me feel like a valued return customer. He advised me on my tire issue and had my car taken care of in rapid style. He was concerned about MY TIME. EXCELLENT CUSTOMER SERVICE.

Scheduled my annual service check up. Apt was for 1030 am Friday .. drop the car off at 945 they say my apt was for 7 am and they will TRY to squeeze me in. All of this was found out after. 30 minute wait to find someone who could help me. I expressly asked for the car to be ready on or before 230 because I had a commitment at 4 pm for a friend . I also asked if they could not accommodate that time frame to please call me before hand so I can make other arrangements. No call, headed to pick up car and just before we turned onto to Clark rd from I 75 at 245 pm received a call from my “advisor” they couldn’t get to my car today but it will be ready tomorrow. I ask in the morning and they state someone will call. Saturday comes no call by 1045 we drive to pick up car because no one is answering phones at service department. I left two voice mails to please call me. Get to dealership no one available my service advisor isn’t in now I am slightly perturbed. I ask the female service advisor if she could help me and she does .. my BILL comes to 500.00 which is a discussion for another time.. The service manager pops up profusely apologizes contributes this to new person .. tells me my car is on the way and offers to credit me a whopping 50.00 and then disappears .. 20 minutes go by. After my car shows up. Dripping wet I attribute it to the rain about a half prior. But .. all the other cars pulling up are dry, Get in the car drive half way home and notice the car wasn’t cleaned the dash board is dusty from driving with the top down the napkin from coffee and the empty coffee cup still there. The car was dirtier then when I bought it in. I am fuming. Monday morning I get a call from the service advisor apologizing for someone not picking up the phone and calling me to tell me my car was ready Saturday. I explain the wait time the dirty car etc etc. He offers to have the car detailed on his dime. I told him I have to discuss with husband and think about it. My husband wants me to drop the dirty car off IN THE SHOWROOM .. hand them the keys .. then wants me to go down the block and buy a new Audi.! I have had Audis, Porsches, Benz’s and a few other high end luxury cars. I am shocked dismayed and actually highly pissed off! My husband gets better service and attention from the Honda dealer for his truck, we get better service from Mazda for the suv.. This isn’t the first time I have had a disappointing service department apt and service with this dealership. I love my little convertible my c300 is a joy to drive .. but I HATE and hate is strong word I HATE MB ofSARASOTA .. where is there another dealer for service in the area ? I am so upset and so annoyed it is beyond comprehension.. irony at its best. Received an email INVOICE in my junk mail today dated FRIDAY afternoon at 4pm. Car was finished Friday!

I have always had prompt and professional service with Mercedes-Benz of Sarasota.

15 years of fairly good service ,, last month June ‘21 , the worst : charged me $217 to tell me it will cost $750 to diagnose the problem ?!!! Really ?!!!!!???!! Do they need money ? Are they going bankrupt ? Charging $ to talk ??? It was different before !!

Brett in service was knowledgeable and easy to deal with.

As an out of state resident, I was very pleased with the way that the Service Representative Randi handle my po=roblem and got me on the road again. Very efficient and professional.

Great customer service! They take care of everything!

Great service with wonderful people to work with; as they make the extra effort to help you!

Drew was very professional and helpful. Very nice easy experience.

Had an excellent service visit this morning with Chris. I was in and out in about an hour and a half. Efficient and clean dealership!

I made an appointment with ease and was contacted immediately by Lisa, who walked me through the cost of each repair needed. Not only were the costs lower, but she added an additional discount. The repairs were promptly done and my car is in great shape. Thanks, Sarasota Mercedes and Lisa Gillespie! Job well done!

LOVe Sarasota Mercedes Judy my service manager right to Peter Bolduc my salesman

I took the car in on a Tuesday. The sign said: "Free written appraisal." I picked the car up on Friday because they kept it to do a regular service, fix the trim on the roof for the third time and fix the sun roof for the second time. I never got an appraisal. Instead, I received a recommendation for $3,000 worth of service. The biggest item on the list was tires - I was told when I bought the car they were run/flats. They weren't. I found out the hard way when I had a flat in the middle of nowhere.

Excellent! Got a loaner for the time that work needed to be done. The final cost of repair under estimate. Scheduled online - easy... all in all a great experience (rather roof not needed repair - but...)

1) Part was supposed to have been ordered & in stock..had to wait 5 days for part to arrive while my car sat in service. 2) Took 1.5 hours for service to handle my APPOINTMENT write service ticket ... inordinate amount of time. 3) Had to call multiple times to get through waiting on hold up to 20 minutes for nobody to pick up the phone. 4) Service person was snarky on the phone 5) Could not get updates on a one day repair that took almost a week. Communication is a real problem with this company. Never going back!

Friendly and professional staff. Efficient service.

Super friendly and fast service less than 40 minutes waiting time.

Randi did a great job getting me in and out on time

I had to replace a tire and had called ahead to make certain the right tire was available. However when I arrived for my appointment the wrong tire was ordered and the only one available was a brand I really didn?t want.

Shawn is great. I?ve worked with him before and he?s always been helpful and courteous.