Recent Reviews from Mercedes-Benz of Sarasota

Mercedes -Benz of Sarasota is a fine place. Both Greg Brock and James Kneski did an excellent job helping me find my perfect car! They were both patient, professional and helpful. Thank you guys! I am loving my new ride, it drives like a dream!

Always a great experience every time I take my car in for service!

My Car needed regular service. It was easy to schedule on-line and get a loaner. When I got there Glenn had everything ready, including a few recalls that needed to be checked out. Great service every time!

Salesman was nice. They were overall pretty decent. Finance department was a bit of a different story. They offered me 25K down and a 12.5 percent interest. I decline, came back with a check from my bank at 5%. I say this because not only did I get a better offer but even with a check it took me 5 hours to get out of the dealership. The finance guy wasn't to pushy with the warranty options. He asked a couple times but I was firm and said no. He left it alone. Overall, I think the transaction took way to long since I had my own financing and check but the salesman was great. I also got a good deal on my purchase. As for my trade in. Not the best but not the worst.

Very good and attentive sales service. I didn't end up buying a car yet but Alfredo was very helpful and made sure to help me choose the right car. Highly recommended! EDIT : I did end up buying the car after all. Alfredo and his management team made it happen. I could not be more pleased. Edit : Went in for service this week. I found the service advisor very helpful and he took care of my car's issue quickly.

Dealer ship did jib as needed. Service was ….. ok.

Was interested in a used 911 Porsche. Made the appointment for 1/26 at 10:00 am. Manny calls me on 1/26 at 9:00 am and informs me that the GM has SOLD the car to another dealership. Evidently, my interest didn't matter ! Definitely WOULD NOT do business with them !!!!!!

Always helpful and knowledgeable.

Salesman was nice. They were overall pretty decent. Finance department was a bit of a different story. They offered me 25K down and a 12.5 percent interest. I decline, came back with a check from my bank at 5%. I say this because not only did I get a better offer but even with a check it took me 5 hours to get out of the dealership. The finance guy wasn't to pushy with the warranty options. He asked a couple times but I was firm and said no. He left it alone. Overall, I think the transaction took way to long since I had my own financing and check but the salesman was great. I also got a good deal on my purchase. As for my trade in. Not the best but not the worst.

Shawn and the maintenance team at Mercedes are always the most qualified and professionals in the industry No matter the reason whether it be scheduled maintenance or the entire underside being damaged (which was in my case 🤦🏼‍♂️) the team at Mercedes always make sure I know exactly the what’s and hows Honestly I hate having to bring my vehicle in but Knowing that I will receive the best and most competent service make it a bit less painful KUDOS to the entire team at Mercedes of Sarasota

While approval for the warranty repairs took much longer than expected, the repairs were properly and timely done and the Mercedes works great again

I purchased a used Mercedes E550, I did a considerable amount of shopping and realized the asking price was very fair, My salesman Tucker was very knowledgeable and low pressure, he was also very helpful once I purchased the vehicle showing me how to everything works, I would highly recommend Mercedes Benz of Sarasota

Not much inventory, I've been to better dealerships

Scott Tierney was very professional. Answered all my questions. I was so satisfied that I purchased my new car from him.

Brought my AMG GLE 43 for service jan 24 as per 9am appointment. We suspected something was wrong with the tire ( hubby told them it may even need a new tire). Didnt hear back from them at all, we called and spoke to service person at 2:20 pm and was told car was just in the shop then and that customers who wait for their cars at the dealership have priority over customers who leave their car there regardless of appointment time. Was told they would call back when they looked at the car and should have it back by end of day. No apologies for lack of follow up or feedback. I phoned back at 6:50 pm and was told car was in shop but no one was there to assist me. My husband went to pick up the car this morning as nothing had been done to it at all and we heard nothing back from the dealership. Service guy said situation was with the service manager now, who we have not heard from either! Mercedes and Auto nation ( whoever auto nation is) will be hearing about this terrible service! We are Canadian and my car was purchased in Canada, but we also did buy a used car from then to leave down here at our vacation home. We might have been understanding if we had received followup/feedback or a phone call at least once during the day or evening. Don’t go there for car service!

Great organized facility, comfortable waiting area and great service advisors

Great facility and customer waiting area. Service advisor was great

Service department makes you feel like they are doing you a favor. Have been in 2 times and both experiences the same. Did not use them and I’ll find another dealer to use. New to the area and I would not recommend them.

The sales department was very professional..William was very professional.. His many years of experience in dealing with clients was very evident..

The work on my ML 350 was performed as scheduled and a loaner car was provided as promised. Work performed was satisfactory and car was available for pick up as promised. The only knock was the service bay seemed understaffed for the volume of customers when I picked the car up which took a little longer than expected.

Michael provided key details and immediate responses to my inquiries! Excellent customer service from all at the service department and dealership!

amazing people and processes. fast and efficient. great communication. expensive but just like all mercedes service. slight sense of an upsell but not overwhelming

tires were rotated, but when I went down the road tire pressure light came on...odd as they just rotated tires and should have check the air pressure

Great service and professional quality A little pricey, but downright great service provider and love their cars that?s all I have can?t say more I think that says it all

Run Flat tires are a pain in the kaboose. If the car you want has them, change them for a spare tire model!

The dealership is great looking and clean but check in did not go as planned. I waited weeks to have a loaner car, but they ran out of loaners with the person ahead of me. They did accommodate my request by getting a car from Enterprise at their expense. That took extra time to wait for that. Enterprise brought a Ford Mustang for me to drive, kind of fun but I'm only 4'10" and it didn't fit me to see over the hood and drive safely. Because I had a loaner, my service appointment went to the end of the line because others were there and waiting for service. I ended up keeping the loaner car overnight.

Excellent service experience setting up appointment and car check up

Chris is always provides me with a high level of service and satisfaction.

I purchased a 2021 Lincoln Aviator Kyle Hunter was my salesmen and he was terrific!!!! Kyle was friendly, professional, great personality! I would highly recommend , and I would purchase another car from Kyle at Mercedes of Sarasota.

The 10,000 mile service was quick and easy and included a car wash

This dealership really gave us more than 5 star service! Thank you Jamie Muldoone, Scott Tierney & Jason Killingbeck! What a team!

Pleasant professional been going there for years very dependable close by …..never had a problem……

My tire had a slow leak which needed fixed. I called Mercedes Benz of Sarasota at 10 AM and they made an appointment for me at 1:00. My service advisor Glenn took my info and showed me the customer lounge were I could observe the technician work on my car. I couldn't believe the quality care the technician provided. Besides repairing the tire he checked all the tires, did a recall check, reviewed a list of check points and topped off the fluids under the hood. When done my car had been washed and dried. Wow. I was just happy I could find someone to fix my tire but I got the royal treatment.

Jamie Muldoon, Scott Teirney & Jason Killingbeck did an incredible job! Our family owned a Mercedes- Benz dealership for over 50 years & our bar is very high! This team hit & passed the mark!

I brought my Smart car for 2 in for service and I also had a problem with turn signal on the right side back . They changed the bulb but no one checked to make sure it was working. So, I had to bring it back another day. They changed the bulb again, and said it must be an electrical problem. E Well that’s why I went there. He said the car is ready it is on the other side of the wall. So , I went there opened the door and the front seat had been moved and the battery was sticking out , they didn’t finish the job. I went back in the building and told him everything is still apart. His reaction was totally uncalled for. He said, I didn’t notice it. It is to small .The poor fellow who was working on it, was looking for the car so he could put it back together. He was with a client and thought it was very funny. I hope I never have to go back there.

I brought my car in for a large nail that got embedded into my tire. It was a huge inconvenience not having a car for work and I was concerned that the rest of the week would be a struggle. Within a few hours, it was fixed and ready to drive again. So grateful for their quality service!

Waited for my vehicle and watched the service in attached garage.

They use the wrong oil for my car and now the engine is making noise and it?s all on the receipt

Lisa was so patient and a pleasure to work with! Spent way more than we wanted or felt we could afford and still was a great experience and happy we did it. Great investment!

Chris Robinson is courteous, attentive to my needs, and kept me up to date as to the extensive servicing of my car. Also, the mechanic, Donald Ciko, who did the major work on my 18 year old car did an excellent job. The engine is quieter and has good acceleration. Very pleased with overall service. My car has been serviced by the dealership, since it was purchased at Sarasota Mercedes.

Great customer service, and very knowledgeable staff. Treated me like I was a priority even though they were very busy

I found the dealership to be clean and comfortable while I waited for my repairs. The service agent was very nice and professional. A good experience.

The dealership did a incredible job of finding me a car that fit my needs and they gave me great money on my trade. The dealerships total performance on every aspect of my personal needs was over the top . They did a great job !

The detailing of my GLE 350 was superior. Thank you, Lisa Gillespie, for being a stellar service representative! MBT

Service department prices are a scam !!!!please do research and compare quotes before you let them rip you off $450 for oil change $220 for wipers And list keeps going

Great experience. Easy negotiation, financing was slow, but they did there job and got me the best deal possible.

I had my 2022 Mercedes serviced by Mercedes-Benz of Sarasota on Saturday, 1/14/23. It was my 10K checkup. They were very courteous and efficient. I was in and out in about an hour.

I was on vacation and arrived in Sarasota. On the way to check in to the hotel, my GLE 53 got a flat. I stopped by the dealership and explained my dilemma to the service manager. It was 5pm, but he said, “I’ve got guys here till seven, let’s write it up and get the car back.” Ninety minutes later I was leaving the dealership with two new tires mounted and balanced! Thank you Mercedes Benz of Sarasota. AMAZING SERVICE!!!

I've been coming here since I moved to Sarasota in 2020, and I'm usually satisfied with the service and turnaround. However, this last trip has me seething. I called service to see if the weather stripping on my driver side window can b fixed and is under cpo warranty. I found out I had to actually stop by the dealership to get this answer. Ok cool. Appointment made. And it STILL took 2.5 hours for them to tell me 'no, it's not covered'. Absolutely absurd!

The salesperson that took care of us was decent, but his manager was very rude and condencending. Will never go back to that dealership.

Servicing my car her is always seamless. The communication reminders are always helpful and updates along the way are great and always appreciated.

Excellent service, polite and easy to work with.

Great experience. Will return when time to lease or purchase next vehicle.

Handled like a part owner .. not a customer!

Wonderful Exceptional service. My service rep Lisa Gillespie was outstanding in the Mercedes dealership should be very fortunate to have her as part of their professional staff. Always make so easy and always available. Much appreciated. Thanks so much. Merrill

My wife and I just bought a GLB 250 3 days ago from Kurt Raguh. It was an excellent experience! He was easy to deal with , personable did not put any pressure and did an excellent job answering all our questions. I would definitely recommend Kurt to anybody wanting to buy a car at Mercedes of Sarasota

Visiting from out of state & needed my maintenance appointment. They fit me in, shuttled me to the local mall & got my car ready in less than 3 hours. The facility is lovely, spacious & offers a relaxing atmosphere for waiting if that?s what the customer chooses.

Glenn did a fantastic job of taking care of us on a major warranty service. Took over 2weeks to get the parts and repairs completed. We?ll done!

Another fantastic experience at the Mercedes of Sarasota Dealership! My car is always taken care of on time. The customer service is excellent! Thank you!

We arrived at 10:00 am along with many others. Chris Robinson did a wonderful effort to attempt keeping up with the chaos! Each and every service rep was overwhelmed. We have never experienced such extreme overload for the sales reps. We don?t like it! When our car?s maintenance was completed we stood waiting for our car to reach us more time than we have ever experienced in the past.

Well just traded in my 2019, slc300, for new 2023 Mercedes c300! Very happy with the deal I made with Tucker and Jason, and I love the car!

Courteous, thorough and work is done right. Timely service and provide free transportation back and forth if needed.

Amazing service experience! They were so busy and yet I was cared for quickly, efficiently and had my car back earlier than expected.

Tom Kneski, service coordinator, was thorough and communicated well.

Smell of gasoline in/around car and oil leak in garage made me call Mercedes immediately. Although the first person I reached told me to drop off the car for repair in a week's time, I requested that I talk to my regular service person since it's an emergency. Steven understood the situation and advised that the car be towed to the dealer, but I said I'd drive it myself. Despite a long line of cars waiting service, within a relatively short time, the mechanic replaced the fuel line and oil filter. Thank you Steven, thank you Mercedes.

Love my new car. Went in on Saturday and was in and out in about 1 hour. Very smooth process.

Glenn was outstanding!!

The best service I have ever had! First class!

finally fixed telephone speakers so driver can be heard when outbound calls are made or inbound are received.

Took car in for two recalls. Both fixed satisfactorily. Car returned to me spotless. And I got a loaner for free for the two days.

Outstanding my service rep scheduled my time as my car was taken in at that time , she informed me how long would take and it was complied before that time

Google only allows you to give 5 stars, but Sarasota Mercedes earned 10 stars with me! I have been searching for the perfect EQS for 6 months and finally found it online in Sarasota. Karrina took me serious from the moment that I called and helped me get everything I needed to make the decision remotely. She coordinated everything for me and setup time for me to come complete the transaction. They were ready for me when I got there, and even though I was early everything went perfectly! This was the fastest and best car buying experience I have ever had. If that was the end of the story, then it was a 5 star experience. Somewhere along the lines there was a pricing error, but the dealership and I had already signed on an agreed price. Instead of making a big deal out of it, they honored the price no questions asked. The earned my trust and I will be a customer for life, even though I live 250+ miles away. I will never buy another Mercedes anyplace else. Trust and integrity seem to be in short supply these days and it was a pleasure to find this entire team absolutely brimming with professionalism. If you live in Florida and are looking to buy a Mercedes, do yourself a favor and come to Sarasota to make your purchase.

Took RV sprinter van in to have 2 recall updates made. Service was done well. The only reason for 4 vs 5 stars is that it was assumed by the mercedes service agent that because I said I could "drop off" the RV, I could leave it there for days. My assumption was that this meant that I would not have to wait in their lobby. We are full time RVers which meant we would have to find hotel accommodations. LESSON LEARNED: Always inform the service rep that we will wait on site for our RV. Hopefully LESSON TAUGHT: when a customer says I can drop off the vehicle, always explain that means that they may want to keep the vehicle for a few days. I was accommodated but only with stressful negotiation.

My husband’s lease is about to expire. He has plans to buy the vehicle. Customer service has been extremely poor at the Sarasota dealership . First time, he was on hold for 45 minutes. Second time, he was transferred to Finance Dept, left a message, and never received a call back. We’re a 2 vehicle Mercedes family, both through Sarasota dealership, but that’s about to end.

Randi always has my paperwork ready and a smile on her face! Service was fast and efficient.

Ease of scheduling, speed of check-in, friendliness and competence of service advisor, the video from the service technician and ease of check-out make for a great experience.

Blew a tire on my AMG C63 this week. Thanks Chris Robinson and the Mercedes Benz of Sarasota crew that got me back up and running quickly! Stellar service, up front, competitive tire pricing. Really happy with how it turned out. Chris is always a pleasure to deal with. Bart

The car is great. The dealer service not so much. During the required first annual service they failed to adjust the computer to stop the “need service“ notifications from continuing to pop up each time the car started. Calling the My Mercedes number was useless. I am sure they could have told me how to turn it off. But, they insisted I needed to take more than an hour out of my day to drive to the dealership to fix it. To their credit after I raised hell they sent somebody to my home to make the adjustment. But, I shouldn’t have had to be a jerk to get proper service. Not a pleasant experience. The problem is that the Sarasota dealership has no competition within 50 miles if you want the brand. I have a friend who switched to Cadillac because the local service was so much better. Mercedes should rethink using Auto Nation as their franchise dealership in SRQ.

Blew a tire on my AMG C63 this week. Thanks Chris Robinson and the Mercedes Benz of Sarasota crew that got me back up and running quickly! Stellar service, up front, competitive tire pricing. Really happy with how it turned out. Chris is always a pleasure to deal with. Bart

Auxillary battery needed replacing. Fast service. Accomodating staff.

The service on my recent visit was amazing. Glenn was thorough on his review if my car and clearly and effectively communicated service needs.

Maintenance courtesy program.

Amazing experience here. Had an issue with our GL350 while on vacation. Prioritized our repair and got us back on the road. Great team of professionals working at this dealership. First class experience would highly recommend…

Walter-my Salesperon excellent, knowledgeable and did not waste my time. Highly recommended.

Good. Time took was reasonable. Help was given on car features that we were having trouble with

Our service advisor, Randi Doyle, is always great!

We picked up our Mercedes R320 from having it serviced on Wednesday evening, December 28 and put it in our garage. When we next needed to use the car on January 2 it would not start and there was a huge puddle under the car. Mercedes sent a tow truck yesterday but have not yet been able to look at the car to see what is wrong. We have no idea when we will get the car back because no one is returning our calls. Very frustrating!!!

Courteous enthrall check in and check out of the vehicle during service

Work should have been completed on the day I brought it in. Work was not completed until the next afternoon.

Mercedes-Benz of Sarasota did a great job on my A5 services. Really appreciate.

Stellar service every time! Service advisor, Steven Appolloni, always provides superior customer service every time I’ve needed service at this location. He’s very thorough and expresses genuine customer care no matter how busy he may be with multiple clients. The parts department coordinated well with the service team to ensure the vehicle parts I needed were ordered and available in time for the service appointment. Thank you, all, for your wonderful service!

Overall, very good .day later on delivery than expected but the results are excellent

Great service, detailed and precise. Nice and friendly service staff!!

They told me my alternator needed to be replaced for $1750. I told them I would do it later, took it to another shop near my home who said they could do it for $1000. After inspecting the alternator, they said it was fine, no need to replace it. So they straight up lied. This place is clearly very shady.

Professional, thorough and helpful advisor. Great quality work and nice customer service experience.

Great service timing was good very polite felt like they really care about me

First-time purchase at this Mercedes Benz store. My wife and I live in Fort Myers but drove to Sarasota to buy the car. Great experience! Pete Bolduc was our salesperson. Easy to work with and answered all questions on a timely basis. Dealership is pretty impressive as well!

Great hospitality!

I recently moved from Up north and get the same great care I always got there. They are friendly courteous and efficient. They thoroughly checked my car and while they didn’t find any problem, they did say that if my problem occurred, call them immediately. So far so good.

Brought car for Service B. Staff was courteous, professional and attended me right away.

Had a great service appointment, fair pricing, and helpful people, especially Micheal

To tell you the truth, I got out of my lane when I purchased this car. I love the car and the way it drives. However, I am a retired public school teacher probably not your typical Mercedes owner and when I received a final bill of $6500 to repair my car, it took my breath away. I realized people like me should stay in their lane and not dream.

Great dealership, Stephen W. made process easy and is a great salesman!!!

The service department is wonderful. They performed my service in a timely manner and kept me informed on what needed to be done.

Car wouldn't start. Had to have the car towed to dealership a few days before Christmas. They worked on the car and had it ready after Christmas when the part came in.

AMAZING job by our our sales guy, Stephen Williams. You want a great salesperson who listens? One who explains? One who will work with you to make sure you get exactly what it is you're looking for? CALL STEPHEN! He made the deal happen and got the perfect vehicle for us. The only negative is the detail department is not on the ball. Picked up a new car that still had dirt on it and wasn't completely wiped down on the inside. But again, our fabulous sales person to the rescue! He got the car in tip top shape and made sure we were 100% satisfied before we left. I have owned 3 Mercedes before this one and always had top notch service from those dealers but Sarasota Mercedes Benz is a the TOP of their game!

No personal interaction from service advisor. Just a paper pusher and nonbeliever. No greeting just looked at me. Told him my name and I was there dropping my cars off for appointment. Told him what was wrong then grumbled and said show me. I guess he did not want to get out of his chair. Next I got sign here that was it. When the car was done I got a txt no call no interaction from the service advise. When I came back to pick up the car he handed my keys and said sign here again told me no charge then told me you car is outside. Not in the service drive . I went off to find my car. Not customer service oriented at all. When I take my daughters Corolla to the Toyota dealership such a different experience. Toyota give is a 5 star experience. Best I give Mercedes Benz of Sarasota is 1 star for there service advisors. I will say the Mercedes service technician did a great job.

I have purchased a number of cars from this dealership over the years. The service keeps me coming back. Courteous, friendly and professional.

My car was serviced within an hour. Shawn was excellent!

This dealership is very accommodating. I would like to see them add a pick-up & delivery service since it can be difficult getting an extra ride to & from the dealership.

Claro , que si , mi hijo tiene un Mercedes - Benz , fuimos a hacer un duplicado de la llave , por si acaso El carro que tiene es fabuloso

Standard service was well performed with no surprises. One suggestion for improvement is to implement a text or email communication when car is ready. Service tech are always overwhelmed and instead of a call saying no issues and car is ready a text or email would be fine and then a more thorough review at pick up.

On time, efficient , friendly, helpful but hold on to your wallet

Computer update of system was handled efficiently.

Very good response and the warranty work was much appreciated. Steven was thorough with details,. The technicians video was a first for me and impressive. Overall it was a very good experience.

I received prompt and thorough service and appreciate the availability of desks in the waiting room.

Great customer service. Had an appointment for an alignment & was done within 1 hour.

great service tech well done job on repair if you need you car service yhis is the place to come

Recently due first service to my MB GLC300. Scheduled appointment at a day and time suitable to me. Randi was assigned as my service writer. I can?t say enough good things about the quality of service she and other members of her service team. Top notch, professional and most importantly polite and courteous. Glad I chose Sarasota Mercedes Benz for my purchase and service.

i have been to many dealerships, this location is top notch classy, professional and provides great service

Went in for my 20,000 mile checkup. Told about a recall. All done. Told my front camera not working and a new part has been ordered

You are letting you tech department dictate your customer relations plan. And it sucks. The phone system runs everything and it is not customer friendly. It is very hard to reach a person and takes forever.

Easy drop off for scheduled service with a loaner readily available. Great!

Great service. In at 7:30, out at 3:30. Check in was effortless, great loaner, and the work was completed for a very reasonable price. Shout out to Brett, my service advisor!

very courteous very efficient! I would schedule service with them again. Coming here from Massachusettes I notice a huge difference in the way the service reps spoke to us.

Fast efficient and straight forward, a very simple transaction!

Randy does an excellent job communicating with you while your car is in the shop. I LOVE that they give you a rental. That, in itself, is a HUGE plus. Thank you Sarasota Mercedes....

Service was performed excellent, I wish was provided with a loaner, but waiting room is nice too

Due to a very lengthy and complicated repair requiring parts from Germany , we were provided with a choice of new vehicles to drive ! Great experience for us as my wife and I Both love our cars and driving a sedan and an suv it was great to try out the latest models. Our service advisor , Lisa Gillespie is always friendly and helpful! She takes care of our cars.

Ken was an absolutely wonderful salesman to work with. He’s very conscientious. Seemed to go above and beyond to ensure we were happy with our new Mercedes. Love the vehicle! Fantastic experience!

Had come in for A1 service and I couldn’t be more pleased with my service advisor Michael and staff they were so courteous and professional, and Charlie was great pick up and drop off back and forth from dealership

Craig was very patient, informative and made the buying experience less painful than your usual car buying experience. Great team in Sarasota.

Service Advisor was helpful and gave me all updates. I even got a video of a walk around service inspection and recommendations. The job was completed in 2 days. The needed part was in stock. Thank you so much for fixing my car.

DO NOT trust this dealership with your expensive car investment despite ruining paint on my special investment car and them admiting the damage they never took care of it or made me whole it cost over 8k to correct their negligence

Recently had our 350 GLE in for work. Shawn, our service representative, was excellent. He made sure the work was done timely and with care.

All staff were great and it only took two trips back to correct a problem created by recall repair. The vehicle was running great until we took it to the dealer for the recall repairs

Scheduled service was handled quickly and efficiently. Chris was helpful with answers to my questions.

Service was courteous and expeditious.

Efficient and friendly Will return

Bill Zimmerman was fantastic. Very knowledgeable and nice!

People are very professional and from the time I got there, they were very helpful and friendly. They even sent a shuttle to pick me up at my house, so I could get my car. They did a wonderful job.

Outstanding experience!!

After losing our car in Hurricane Ian, we used the internet to find Sarasota a car at Mercedes. The process of doing the paperwork online and a local notary was mostly hassle free. After purchase, the car was delivered to our home in Naples, Florida.

The service which I receive at this dealership is very professional

Brandi our service provider did a great job. They said it would be completed in two hours and it was completed on time.

Honest and fair dealership. They are are good at diagnosis and keep you aware of everything.

My E-class wouldn’t start in a parking lot near a mall at night. Roadside Assistance diagnosed a bad battery. MB of Sarasota had me up and running the next day.

Fast and efficient for service. Took the car in for Service A and the Air condition refresh. Got a loaner car, that was really fast as I had previously used. Service reps were friendly, and explained everything for expenses and papers showing charges and services. Pleasant experience and recommend. Will continue to use MB- Sarasota.

The service writer is wonderful, explaining everything. The dealership iOS fair and honest.

My experience with Shawn was excellent. Thanks!

Our experience at this dealership was nothing short of amazing. Brett, our service advisor was professional, kept us consistently updated on diagnosis and repair status and worked flawlessly to get the RV repaired, as well as work with the insurance company to cover the comprehensive claim. Brett’s PROACTIVE communication talent was a clear differentiator!

Lisa is our sales account manager. She goes out of her way to make sure everything is done servicing our vehicle and more. One of the best account managers I’ve had. Truly an asset to your company.

From the moment we walked in the door we were impressed with the professionalism and warmth that we received from everyone there. Our salesman, Scott was fabulous! Our experience couldn’t have been better.

Service was on time, quick no surprises for the auxiliary battery replacement.

Professional service made easy

I have dealt with several Mercedes Benz dealerships several times since 2013 and they have always treated me exceptionally. It doesn't matter whether you are buying a $5,000 used car or a $100,000 new car. They treat everyone the same. The vehicles I purchased or leased were always in great shape. I never had an issue with any of them.

Lisa is the best,Really helped us out, car came back in immaculate condition.They went the extra mile.

Professional and timely service. Thank you.

As busy as they were I was in and out in under 2 hours with a full service done.

I recommend any service from Mercedes-Benz of Sarasota. My service advisor is Brett. From scheduling my appointment all the way down to picking it up is a smooth process. They are all so nice.When I get my car serviced communication is always there and it never takes me long to reach anyone by phone. Always happy with the service I receive.

Very pleasant people to deal with. Excellent service

SEAMLESS experience?did not try to gouge us on the repairs?only recommended essential work?

Mercedes Benz of Sarasota is where I bought my vehicle in 2017 and where I always have it serviced. They assign you an account manager who makes sure service is scheduled as needed and that everything runs smoothly, including reserving a loaner card if needed, letting you know estimated time service will take, and advising of any repairs up front. My manager, Steve, is the best and goes above and beyond to help with questions. Their pricing is competitive and their waiting facilities very comfortable. Unfortunately for the first time in all my visits there I encountered a rude employee when returning my loaner vehicle on 12/6/22. I stood at the desk for 5 minutes with no acknowledgement of my presence whatsoever and finally had to ask if he was aware I was there. He said yes and he was in the middle of something. He then went back to what he was working on. This is the one and only time I have ever encountered anything less than wonderfully courteous customer service. I would highly recommend this dealer to family and friends.

Had a flat. Towed to the Mercedes dealer and had car back same day!!

Staff and Shawn, in particular are very helpful and efficient.

It was a bit disappointing that when I dropped my car off that the two young men who should have either signaled to me or come over , but instead they continued talking. I had to ask if I was suppose to pull up. When i returned for my car I tried to signal to the young man bringing it up to stay before the overhang. He brought it under and then told me to back up. When I told him what I tried to do, he just looked at me. A bit disturbing.

Every time I visit the dealership they do an amazing job! The facilities are impeccable and the service courteous and prompt. I always need a loaner vehicle which they gladly provide. Top notch dealership.

A service on a Saturday. So that’s pretty pretty pretty good. LD

Great service!

As usual, I had an excellent service experience. Though my car had to be taken by flatbed on Sunday evening, Taylor called me Monday afternoon to report that a problem could not be identified. When I insisted that the car wasn?t driving properly, she willingly agreed to keep it for another test run. It was during this test run that the problem - a failing power steering pump was identified. The issue was resolved & by Wednesday, I was on my way in a repaired, freshly washed car.

On our way home, we got a flat tire ... only place that could help us and was close by was Mercedes Benz in Sarasota. We called at noon and the friendly receptionist was able to get us an appointment at 2 pm. We drove on the run-flat tire to Sarasota and when we arrived, we were greeted with a smile and helpfulness. Keep in mind that the repair center was very busy too! Our tire was changed and we are super happy with everyone's help.

Excellent other than no loaners. Randi as my service manager was amazing. Knows her cars. Knows how to make customers comfortable with service plane.

They gave us a rental car when our car had to be in the shop.

Had a good experience at Mercedes for our first time there. Was directed to the service leader Chris Robinson and he explained the technicality of the repair, how long it might take and likely cost. The price was very high but this is Mercedes! The car took longer than advised to be returned but Thanksgiving was in the middle. The final price was slightly more than anticipated but by then we were committed. Over all I’d say the level of service is very good, professional and courteous, as you would expect and want from Mercedes. We will take our car back for future servicing.

Best car experience ever.

Everyone at the Mercedes dealership on Clark Rd is always polite and helpful. My visit this time was to order another ignition key. I worked with Steve who was very efficient in processing the order. Great experience. diane briggs

As usual very efficient.. Chris Robinson as usual, helpful and friendly..

Had wheel alignment. "Multi point inspection" was offered/included per MB service. No "Inspection" report was received. Brakes... wear/condition? Coolant? Oil? Trans oil? Air filters? Etc., etc.

My experience was very positive from the moment I walked into the dealership until I drove my new car off the lot! Jeanine was a dream to work with! She and Jason in finance were pleasant and professional throughout the experience! Irene Martinez

Great timely service

Just had service done on November 28, and now just received email with $150. coupon for service for December, what a ripoff

Car seems to un smoother after I picked it up.

Got new battery under warrentry

Very helpful salesperson with great follow through. Explained all functions and gadgets on our car. Kept in touch after the sale to ensure we enjoyed our purchase and asked if we had any questions.

Service was top notch as always

Chris was very helpful! I do think that the communication could have been better

Kyle Hunter was absolute pleasure to work with. Very knowledgeable, patient and not pushy. Kyle was able to help us with our MB purchase and made overall experience at MB of Sarasota very memorable and pleasant. Will be doing business with Kyle and MB of Sarasota again. Thank you for great customer experience!

As usual, the service and effort put into the servicing on my vehicle and the effort by my service advisor Steve Appolloni was excellent.

Great technicians Easy drop off

Blake and Jason were super helpful the entire time, helped me get where i needed to be with the banks. great people

Have dealt with this dealership for years. Good, fast service. Fixed right the first time. Not as pricey as you?d think. Excellent service representatives.

Excellent service

I had the “A” service completed and all went well. I also asked to have my driver side seat belt fixed as it stoped retracting after you take the seatbelt off. I was told that is how it works so the latch does not break the window, and if I want to replace the belt it would be $2000 and it would soon not retract as well. After one google search I found there is a problem with the seat belt and it is a recall that should be fixed. Again, I was told “that’s how it works, it’s normal”. Sounds like a major safety issue to me that was not addressed properly.

Prompt, friendly and honest service

Was told the service would take at least 4 hours, so I would need to drop it off. When I ask about a courtesy car, was told the first available car was like a month and a half. I understand the shortage of vehicles but it creates problems for me to have someone take me to the dealership and bring me back to pick it up. I also own a 2013 VW beetle. When I have it serviced the dealership provides a loaner or courtesy transportation to take me home and pick me up when service is complete. I guess I just expect more from from Mercedes!

Fast and courteous!!!

Amazing experience working with Alan and this dealership. Super knowledgeable and made the process easy and straightforward to buy a car. I would recommend this dealership to anyone and will absolutely use them in the future for additional car purchases.

prompt service, polite interaction, best quality technical solutions

Randi did me good as always

We had a fabulous experience with MB of Sarasota. Our sales expert, Walter, was efficient, respectful and extremely knowledgable about the vehicle we purchased. He made the process as smooth as he possibly could. His follow-up post sale was also appreciated!

We bought our 2014 C250 2 1/2 years ago from MB of Sarasota and the car has been a gem. We got a recall notice, made an appointment immediately, and took the car to this dealer. Everything went as smooth as it could. We were about half an hour early but they were able to accommodate us and the car was ready about 45 minutes early. Everyone we met was courteous and friendly from our adviser Brett to the staff who stopped to pat and ask about our puppy Trixie. We got the car back earlier than estimated, and it was beautifully washed and cleaned inside. Very pleasant experience.....couldn't have gone better!

The parts department was great when I needed to get a key made for my car. It was simple, quick, and easy! The service representative was very friendly and helpful.

Excellent service. Transport on time and rep. For service Brett performed as promised.

We are snowbirds so take our 2014 C250 in once a year for an oil change and other maintenance items as needed. I can't imagine a dealer being any better than this one. Everyone is friendly and very helpful. My service advisor Brett is extremely knowledgeable and they only do the work I have requested. The facilities are A-1, they even have a quiet office area with computers and wi-fi. I had coffee twice and each time staff offered to help show me how the machine worked....excellent coffee by the way. The visit is as pleasant as it can be!

Good work and friendly service, but the B service is now $700. A surprise increase.

Our salesman Kyle Hunter was a pleasure to work with. He is very knowledable about the Mercedes line and kept us well informed thru-out the ordering and delivery process. When we picked up our new car the went over all the options and special features in the car. would not hesitate to racomend him to others.

Lack of communication required me to make multiple trips to dealership

My service advisor, Lisa, is very attentive and responsive. She provides great service on a regular basis.

I was told it would be a two hour wait. It turned out to be 3 1/2 hours. The service department did a multi-point inspection. On way home discovered the fan for air conditioner was not working properly. The service in the past has been excellent. Don't know why this time it was not.

All aspects of our visit went just fine. They had a loaner car ready for us to use. They did the maintenance on the car. We picked up the car the next day there were no additional recommendations of service, so we are happy campers. Thank you Mercedes.

My service advisor, Steven Appalonia, is always prompt, courteous and ready to help! So appreciate a friendly, helpful person in customer service. Thank you!

Craig was great to deal with, we actually had fun buying a car with him.

11/17 update: The guys and gals here have and still are moving heaven and earth to get everything done right for me. And after a horrible experience realize how good this team is. Thanks team, I'll be bringing the CPO I purchased from another brand in here to get a mercedes CPO instead. Fyi, the GLS 450..if you buy this, be careful you will start to love that vehicle I swear! Lol. Moving back to 5 star. 11/8 update: (fyi if you read this whole thing I'm impressed!) Had a very positive and hopefully productive conversation with Scott. Apologies were given all around for strong words on both parts. Amending to a 3 star with hope of further amendments to be determined in next day or so. 11/2 revision: unfortunately i have to change my view to negative after my last experience. A couple weeks previous to hurricane Ian my vehicle had been in for a bit on an insurance issue. They were not only fairly unhelpful there, but when i got the vehicle back several parts were broken. Those parts cause multiple warning lights to go off. For 2 weeks tried to get some answer then Ian came. This was the main larger vehicle for our family and because it was not safe to drive we were not able to evacuate with the vehicles we had left so ended up staying. I live in Charlotte county, lots of damage but relevant to this review is fact if we would've evacuated if mercedes was ok, we would've also saved our other vehicle as well as my mother in laws would still be useable (total loss fyi, and too small to use as primary vehicle, was a Fiat. Mother in laws is little Sentra. There's 6 of us not including animals and 3 of 6 are over 6 ft.). 1st time I hear back is over a week after the hurricane happened and because of the hurricane this unsafe vehicle is our only mode of transportation left. When I heard back they were going to get me in in around 3 wks but never confirmed a specific date. And as of day before yesterday the car is not running reliably enough to use. So had to rent a dang car, just to get basic stuff done. I reached out to them and today 2 days later is still have heard nothing. Catastrophic failure of customer service. I was passively looking for a car, needless to say that has become an urgent priority...and chances of me buying there are slim to say the least. If they reach out i will update but as of now - 1 star. ORIGINAL REVIEW (NO LONGER VALID): live in Port Charlotte, about an hr away, so we've tried the indy mechanic route since who wants to drive an hour +, right? I do now. The level of service is unmatched, I was blown away by how accommodating they were. Plus they have a 2 YEAR warranty on the work they do (parts and labor). Lastly, their knowledge of a Mercedes is head and shoulders above the rest. If you're going to spend the money to drive a Mercedes, trust me it's cheaper, in the long run, to bring it to folks like these who will keep it in top form for many miles.

Brought car to service in preparation for road trip. Checked tire pressure, brakes, battery and topped off fluids. As usual service was prompt, professional and friendly.

Our experience was very good, Toni Esposito was terrific very professional and knowledgeable and friendly! He explained everything and made the process easy. Thank You Tony and all MB STAFF!

Just had my yearly service on my 2021 Mercedes . Customer service was perfect as usual . Thanks to Lisa my service manager .

They provided good support, accommodated my meeting timing request, and took care of all the paperwork without any issues. It did take a little longer to sign all the paperwork but there were no specific issues. They were friendly and answered all my questions. I’m happy with my purchase. The only thing I’d have wanted more while buying would’ve been a video of the car I was interested in.

I spoke with salesman Peter on the phone about a particular used vehicle and trading mine in for part of the purchase price. He answered all of my questions and I then arranged to drive out to the dealership in Sarasota from my home in Miami. When I got to the dealership everything Peter had told me over the phone was accurate. The remainder of the purchase was smooth as well. I recommend this dealership if you need a new or used vehicle.

Overall was a seamless experience. Received a loaner and went on my way. Returned and my car was ready.

Chris Robinson did a great job expediting my service for a tire mount and balance. This worked out great so I didn’t have to make the extra trip to pick up the tire. Thanks Chris!!

It was a great experience. I was happy to sell to them. I was given a very fair price.

Disappointing experience with service department.

Lisa Gillespie and Jim Foulkrod have made my day. They provided great service on my 2008 SL 550. I appreciate that they advised me on work that needed to be done in addition to my regular service, as well as giving me a “Heads Up” on things I will likely need done in 6-12 months.

I called to set up a No drive repair for a recall on my 450 GL. The person who specifically scheduled those appointments was not there. They said they would call back but never did so I called again. I’m out of town so I tried to schedule when I was there but they were booked for a couple of weeks. I drove in with the car on the day I was in town and planned to leave it for the repair but they told me I would have to leave with it because they were booked and had no place to keep it. They did call back later that day and said I could come in and wait for a check but it may take 3 hrs. I brought it in and waited an hour and 1/2. When I was turned away the first time I asked about a car wash but they were too busy to check for availability. They definitely seem overwhelmed in the service department in general

Had the pleasure of working with Tucker Kittle. Tucker made purchasing my new Sprinter Van very easy, seamless, and stress free. What I liked most was how accessible Tucker was communication wise. I inadvertently texted him late at night with a question, forgetting what time it was, and he still responded. He even showed up early on a Saturday to expedite pickup. I’ll definitely be purchasing the rest of my work vans from Tucker Kittle.

First rate customer service and quality OEM parts for repair. Service Rep Taylor Williams is fantastic, keeps you updated along the maintenance process. Along with Mercedes of Sarsota loaner program, why would you go anywhere else!!!

This dealership is always very helpful and thorough with my SUV. The reasons I gave it a 4 star was because my representative confused my service requests (but we eventually straightened it out). In the meantime, I had asked to speak with a service manager but he didn’t return my call. :( Would I go back? Of course! Things happen, but hopefully it won’t again. I expect only the best from MB. Just my honest review. Thank you.

The service team worked on the problem until they got it fixed. Very happy

Brett was very professional. My time to wait was not bad at all. He addressed all of my concerns and problems. Excellent service!!

In the aftermath of Hurricane Ian as everyone with problems of clean up. MBS was able to get my wife back on the road. So Happy😁

World class experience with sales advisor, Justin Scherb!

Easy transaction Jeanine was extremely helpful and made our purchasing experience painless😉We will recommend Sarasota Mercedes Benz to family and friends.

The Facility is OK But The service advisor that I work with will take you for a ride. Just as an example; * Oil line change MBS … $2100 Other Mercedes dealt $1495 German cars Sarasota $929 * Transmission oil burnt MBS … $1200 ( To just drop the pan to check) Other Mercedes Benz $966 for transmission service including dropping the pan and changing the filter German cars Sarasota $698 Ford transmission service including dropping the pan and replacing filter You be the judge

Mercedes-Benz is the best car to drive hands down first off and it's nice to have a dealership as fast and sufficient as MBS. Ps, gluten free cookies 🍪 would be icing on the cake.😃😜

I had a recall and regular service- Thomas was terrific.

Our sales guy was very nice and personable but sold us on features that we discovered weren't part of the car until AFTER we paid the 80,000 and drove off. Just avoid dealing with Blake if you want to know what you are buying. Not sure they didn't switch out the vehicles we test drove and the one we bought.

Expert professional service & car maintenance

Tucker and James were very accommodating and easy to work with. We love our new vehicle.

Christopher was great to work with! He got me in for my 2 year service and out within 2 hours. Thanks for everything!

I have just one word, “AUTONATION”! Ask for an itemized bill before you pay...review it carefully you will be surprised! Just go to Tampa or Ft. Myers don't waste your time here.

- Warm welcome before sale and total ignoring afterwards! I’m still waiting on them to email me missing finance documents; this is day 8! Employees ignore my calls and messages- even after I spoke to the manager who doesn’t seem to be competent! - Sale and finance documents took 3 hours for presentation despite of me pushing them to go faster and telling them I had to pick up my daughter at school… cold blooded.. pushing me to buy extended warranty and other products.. they didn’t stop until I threatened to cancel the whole deal! Overall: not a great buying experience.. If I had more time, I’d definitely shop somewhere else!

- Warm welcome before sale and total ignoring afterwards! I’m still waiting on them to email me missing finance documents; this is day 8! Employees ignore my calls and messages- even after I spoke to the manager who doesn’t seem to be competent! - Sale and finance documents took 3 hours for presentation despite of me pushing them to go faster and telling them I had to pick up my daughter at school… cold blooded.. pushing me to buy extended warranty and other products.. they didn’t stop until I threatened to cancel the whole deal! Overall: not a great buying experience.. If I had more time, I’d definitely shop somewhere else!

Walter was the best! He made is a great experience and helped me with everything I needed

Fantastic service department. Service was completed one hour before expected completion time. The service department washed and vacuumed my GLE350. Great lounge area while waiting for my car.

Had to wait 2 hours to find out nothing was wrong. Not sure why it was not finished sooner as the mechanic was finished in a few minutes. Liked the video of my car and what I did wrong to cause a low battery light to come on. PLEASE TAKE JOE ZARLENGA OFF THIS EMAIL AS HE HAS NOTHING TO DO WITH MY CAR!! HE IS A VERY BUSY BUSINESS MAN AND KEEPS RECEIVING THESE EMAILS?????? HELP

From the test drive to signing the papers, our experience was wonderful. No one was pushing or aggressive. They were reasonable with negotiation and got a great deal done pretty quickly.

The team at Mercedes Benz Sarasota are terrific. My recent visit is my 4th Mercedes Benz I've leased or purchased. The star attraction is George Hyzel who is a very honest and courteous professional!

Ordered a new M-B SUV, the delivery went smoothly if a tad long overall but there's a LOT of new electronic features to learn and control vs. our previous vehicle so that should be factored in. All the paperwork was handled quickly, and the service dept is quite impressive for its cleanliness, as seen through a glass wall. Got multiple follow-up communications from dealer after we took the car home to make sure everything was fine. They even have someone to come out and code the new car to our garage door opener but we think we can handle this ourselves. We believe they are interested in and actively pursuing excellence in all aspects of their operation. Nobody's perfect, but they are dedicated in their efforts and kudos to Mercedes Benz of Sarasota for that!

Very knowledgeable and helpful service team; the work on my car was finished quickly.

Very friendly and knowledgeable staff. Stephen W made my purchase a very easy experience. He even returned my call on his day off. Same goes for finance manager Robert - he did a great job explaining additional coverage options and completing paperwork. Definitely recommend the dealership!

Mercedes is a safe car to drive the service is always great my service advisor Steven Appolloni is a wonderful man he will do whatever it’s takes to make your service a good experience. Thank you Steven

I bought my car and have had it serviced from Mercedes-Benz of Sarasota since and they have done an excellent job keeping my car in great condition. Very pleasant service people and waiting facility.

Randi, my service advisor, was very prompt and efficient at getting my concerns fixed.

Very helpful

They completed our A check in record time, less than 2 hours.

Purchase was very smooth. Salesman and finance representative were courteous and very professional. I would highly recommend this dealership.

I have had two occasions to have my car serviced at Mercedes-Benz of Sarasota since I moved here, first last winter, and again for a "Service A" this past week. Based on my first experience with service representative Taylor Williams, I made sure to ask for her again when I scheduled my next appointment. She is just the best: knowledgeable, friendly, helpful.

i Hailey recommend Mercedes Benz of Sarasota. five Stars of five.

This business is a smooth, well run enterprise. I would highly recommend it to anyone. Kudos! 5 out of 5.

I needed an alignment done. Just as several times before on other service needs I had, Steve Apolloni was courteous and promptly took care of the issue. My E350 cruises like a charm. Thank you Steve, Kumar

The best customer service, and friendly atmosphere!

As always, the service advisor Brett was terrific and kept me posted on a daily basis. The only issue I had is that the problem I had should have been identified and resolved when the vehicle was there a month ago for a related problem. If working on the fuel pump of a car, you would think that someone would check that the float was operating properly so that the gas gauge is accurate. Running out of fuel when the gauge still shows plenty of gas could have caused a disaster on a major highway. Expected more from Mercedes.

This is the sixth time I have been to M-B of Sarasota for service on my vehicle and they continue to earn my admiration. Randi Doyle, my Service Advisor, had all the paperwork prepared, now on a tablet, when I showed up and walked me through the work that would be performed. The work was completed in the time promised and I could not have been more pleased.

Past service appointments were a bit stressful but this visit was good.

Taylor Williams is the best service associate I've ever worked with. Excellent

Prompt, friendly staff met all of my needs.

I highly recommend Mercedes-Benz of Sarasota. Specially sales person Jeanine, she was helping me in any question with my purchase. Also, Robert Binyatov is a great financial person who helped me a lot with my purchase. Thank you very much!!!

I went to Mercedes Benz of Sarasota, to have the transmission serviced, and a recall addressed. Brett was our service representative, and he was fantastic! He got us in, and out very fast! We had to come back for another recall problem, and Brett took care of that too! He was very courteous, and professional! We will be taking our Mercedes back to Mercedes of Sarasota for service, and our service rep will be Brett! Thank you so much!

We were satisfied with Bret, he was the service man that oversaw a recall for speed sensors, and a transmission flush. We were not happy to see the warning symbols come on for the abs and two other symbols, on our way home. I called Mercedes of Sarasota this morning telling them about the problem. From what I read on line, this is related to the speed sensors. We have been getting this sprinter ready for a trip to Missouri to pick up our Granddaughter, for Thanksgiving. We were scheduled to leave in about a week. I'm hoping this can be taken care of as soon as possible. It would have been 5 stars, if not for the problem of warning lights coming on. I have faith with Sarasota Mercedes, that it will be taken care of. Thank you June Storicks.

They always start on time for service, keep me updated with texts - sometimes a video - and have my car clean and ready when promised. Efficient, friendly, professional! Chris is a pro, very organized!

Twice I have brought my car there and both times disappointed . The first time I had a tire that needed repair . They told me they could do it in two weeks. The lady and I don't know her name was not rude she was Nasty . The second time I had my car towed there. That process went well. When I came to pick up the car he had me sign some forms that he never gave me a copy of. There was a very visible check washer fluid warning that nothing was done about. Said something about a recall but did not explain it. My drivers side seat belt is clearly defective. nothing said. When "Concierge" brought me the car he told me it it was parked under a tree. Car was filthy dirty. Car wash was offered but by that time I just wanted to leave . The only reason it wound up at that dealership was because Roadside Assistance which took 6 hours to get there wanted to charge me $400 to tow the car where I wanted it to go. A car dealer friend once told me that cars not bought at the dealership do not get the same service as those that were. Maybe Mercedes shoud put that in writing in the waranty.

The service department and Chris Robinson my service advisor are first rate. Keep up the great work.

Have tried to telephone a sales rep continually and was put on a never ending phone loop. Had new tires put on. One does not hold air for more than 2 days. Had to drive to dealership because “no one answers the phone. Once there, was told I had to wait TWO weeks to get service. Two weeks I have to drive around on a tire that will not hold air. Shame on you! You should have taken care of me asap… that day! I guess once they have your $1100.00 for new tires, any problem is my problem, not theirs.

As a first time buyer they worked with me to get the best deal. They provided great customer service at Mercedes-Benz of Sarasota.

Tony was great from start to finish. He really helped me find the driving experience that was for me. He was honest and didn’t try to place in a vehicle I didn’t want. He made it a 5 star experience that I will be looking forward to experiencing again in a few years when I upgrade again. MB customer service has been the best by far which is why I’m a customer for life.

Brett looked after me in excellent fashion and the whole experience was very smooth and professional. This time I decided to change vehicles and was looked after by George in the absence of Peter, it was his day off. I got the AMG GLC43 moving back to an SUV. WOW! What a vehicle this is! Absolutely love it. Thank you.

They took the car on time and completed the work with in two hours as I waited.

Service Advisor was very helpful; Car has been serviced at this location for several years.

Assistant Service Manager Shawn Barnett handled my service appointment in a timely and professional manner. The safety recall required approximately four hours to download MBUX software. Upon completion, I received a video describing additional services performed.

I was sold a convertible car with the rear glass detached was painted over the trim and when I went back next day dealer refused to refund the money so I am stuck with a 16k with rear glass detached Manager from location said will refund $1400 if I buy a new top (cost $7000 to replace ) That?s a rip off

Overall experience was wonderful! Our Salesmen Mr. Bailey was simple amazing and very knowledgeable.

Great service and loaner provided All issues addressed in a timely manner

Purchased my car at this dealership and have all services completed at this dealership as well . Friendly and competent staff 👍👍

First class operation. Everything went smoothly. All work done on time and exactly as promised. Went back in for yearly service 10/22. All work done as promised. Technician noted and filmed safety issues I was unaware of that definitely needed fixing. Great work!!!! Thanks!!!

Our overall experience was wonderful. Our salesmen Mr. Bailey was very helpful and knowledgeable.

We just got our second SUV from Sarasota dealership and we were very satisfied with the whole process. Alfredo is amazing and very knowledgeable. Customer service was great as well!

The auxiliary battery in my ML350 malfunctioned approximately two years after it was replaced. The folks at Mercedes Sarasota recognized my long standing servicing at their facility and worked with me to make the charge appropriate and reasonable.

I bought a Sprinter van and they could find it. I clearly pointed it out and the staff dismissed everything I kept trying to tell them. Very insulting. Degrading.

😀I’ve been with Mercedes Benz of Sarasota since 2005 and have been very happy with them. However the 1-800 help was not satisfactory, I called them Tuesday 830am I didn’t get towed until 530pm. I waited all day for a tow truck which ended up coming 5 miles from my house.

The check engine light came on my car so I stopped in on a Monday to see if anything could be done. Randy advised me they would try to get to my car but could not make any promises. I totally understood since I did not have an appointment. Well, they did get to my car and fixed the issue. Not only that, they performed the service that I had previously scheduled that coming Wednesday saving me another trip to the dealership. Randy was very polite and helpful throughout the process. When I went to pick up my car, a customer in front of me was complaining her car was not washed. Even though Randy explained there were issues getting the door open, the customer kept complaining (in an entitled manner, in my opinion) and Randy remained polite and professional throughout the conversation. I would like to mention the gentleman sitting at the first service desk was not too helpful and was more interested in his cell phone (it could have been a work phone to be fair). This first impression was not great, but Randy quickly turned that around.

The customer service at this dealership is incredible. These people are great. I love working with Lisa she is fantastic. My most recent experience, I also worked with Taylor who was equally as helpful! Highly recommend. There is no one better than the folks in the Service Dept!

Mercede's of Sarasota has a lot going for it. #1, it's part of the AutoNation group of dealerships, one of the very best such groups in the U.s #2 the facilites are modern,, extremely customer freindly and immaculately maintained. #3 thier "upfront pricing policy" helps you understand both the need for and pricer of each line item on your service invoice at the time you drop your vehicle off at the dealership. Although very expenseive, the fuel filter replacement for my vehicle ($504.00) was explained to me in deatail by top notch service advisor Brett Farucci. As a result, there were no unpleasant surprises when it came time to pay my bill when I picked my vehicle later that same day. I am privileged to have had a close professional relationship with AutoNation founder (now retired) Mike Maroone for many years, even prior to the existence of AutoNation. He has always beeen a man of exceptional integrity and character. Although it is not often that I would apply those same terms in describing a automobile dealership, Mercedes Benz of Sarasota is one such instance. This is a first rate dealerhip by any measure. You can be confident that you will be treated fairly, respectfully and efficiently at Mercedes Benz of Sarasota.

This amazing organization was able to find the exact GLC300 that we wanted. But that was only the start. Bill Zimmerman and company treated us like family. They made sure that every step of the process was explained including our trade. They gave us an excellent value even before they saw the car. Bill and Mercedes’ Benz of Sarasota followed through on everything that we were told would happen. We drove from Naples to get here and it’s good to note the Mercedes dealer network works well. Thanks Bill!!!!

Brett Ferrucci does a great job every time I bring my vehicle in for service. This service was more involved than most have been. He kept me informed throughout the process. He is great to work with! I actually held off on having an item serviced until I was back in the area so that I could work with Brett and MB of Sarasota.

Randi is awesome!

Quick service, nice waiting area and the price was reasonable. I would recommend

I needed my oil changed in a hurry. My auto technician Brandon, did a great job and had my SUV ready in no time.

Randi Doyle is my service advisor and has always done an exceptional job for me. Mercedes has always taken great care of me for all of my service needs and repairs. My vehicle is always returned look like new.

Really enjoyed dealing with Randi. She kept us abreast of things as we waited on the servicing of our vehicle.

Everybody at the dealership thrived very hard to make us happy!😊

Our experience at Mercedes Benz of Sarasota, I had a lazy intake person whose name was Chris Robinson. The only thing he did was return calls. I have to add we had car shield and that was a nightmare but that wasn’t our fault. My car was at Mercedes-Benz for two months because they weren't receiving the right documents from Mercedes-Benz. but what I didn't like about Chris was Car shield did not pay them for three labor hours so what he did was charge us for the three labor hours that Car shield did not pay him for. Then something else happened to the vehicle when it was at Mercedes-Benz he said it got wet inside we had this car for two months it has rained and we never had any problem with water getting inside the car I’m just thinking he said that to get money from us. People please check out your Labor hours with this place cause they would tell you it takes 4 hours and it only takes 2 hours. So before going to pick up our car he said water got inside of the vehicle somehow so when we came to pick up our vehicle he never could show us where the water came in at he wouldn’t even get off his butt to show my husband where the water came into our car my husband asked him to show him where water leak in Chris wouldn't show him! Chris took three labor hours from us because CarShield didn't give it to him! So we had to have Progressive go out there to look at the car and when Progressive went out and Chris told Progressive it takes less than an hour and then he told us it took four hours so he stole three labor hours from us that her couldn't get from car shield but car shield told us to be careful when we go get the car causes Chris might try to charge us for 3 labor hours and he sure did just that! that's called stealing and made my husband pay for it and he would not get off his butt to show my husband where the damage was I really thought it had something to do with skin color cause why he treated my husband so bad that he did not want to show him where the damage was and he told my husband oh it’s somewhere you can't see it and my husband not going to see it.but he would not get off his butt and show my husband where the damage was and we didn't have that problem before I think that is bad I don’t think he could of treat nobody else like that. so I went in I spoke to the supervisor which is Jim and he took care of everything and he gave me another service advisor which was wonderful but we are still having a problem with the car that we never had before. I had to take the car back again to them! This has been a very bad experience. I hope Chris starts treating people better because he has no customer service Experience. well he wasn't good with us and we were nice to him. it’s just sad that everybody can’t get the same treatment... I have to take the car back again! Mercedes Benz of Sarasota. Better customer serviceMr.Barclay

The service I’ve received for my 2 Mercedes car has been excellent at M-B of Sarasota. Jim, the Service Manager runs a tight operation and one can see his focus is on delivering excellent customer service. Shawn, the service advisor I’ve worked with has always answered my questions. Chris, the Lead mechanic has taken his time to answer some specialized questions I have had. This is an excellent service department. I would recommend them without any hesitation.

Difficult to get in touch with service department to schedule service.

My service person Taylor was outstanding. She proactively reached out to me about my service appointment and when I met her in person, she was very professional and extremely personable. Although she had many customers that day, she was on top of our the details concerning our vehicle and made us feel like we were the only one she had that day. Great job! Also, love the video assessment by the service specialist

I think the check in process needs work. The last two times I bring my car in, I am standing outside with my car with no rep outside in car drop off area waiting for someone to acknowledge me being there and not knowing what or where am I to go to check in.

Although it was painfully to set up the service visit, I felt welcome and well attended at the arrival. It was a service visit and I waited 2,5 hours in the waiting area which I consider to be fair for the job. Coffee and water are available in the waiting area and few times someone was going to bake cookies on the microwave leaving a nice smell in the area. Unfortunately those cookies were never offered to the people waiting ...they were probably just for the new buyers... Once the service was completed, it took 1 minute for the service advisor to handle me the papers, to ask me to sign them and to accompanying me to the door without taking the courtesy to explain what was actually done. I have my services prepaid but I would consider normal to receive a minimum explanation of the work performed. After 3 years of being a Mercedes customer, my feeling is that there is definitely more attention to the new buyers than to the existing mercedes owners.

great service, Steve took care of everything and got me on my way quickly, loaner car was a little dirty but from my understanding they were having issues with the car wash that day

My first time at Sarasota Mercedes Benz after moving to LWR a couple months ago. They appear to be owned by AutoNation. It was awesome and everyone was very pleasant and experienced. Glen helped me w my car, Jason Finance Mgr helped me with extended warranty Info, and Peter B. leasing mgr helped me with info on my current 2018 car model and how much longer it would be around. Lot's of other great info and things to think about on trading it in or keeping it rolling w a warranty. Even workers by the coffee maker were happy. I don't think you can fake that and none of them seemed cheesy. Great stuff and they are my Mercedes dealership now.

My service rep was great. He handled everything as this was my first visit to this dealership.

Best move I made was prepaying repair services when I purchased my GLB250. Next best move was taking it to MB of Sarasota! They make services comfortable, friendly and simple! Service B and beyond with the evaporator sanitizing! 100% satisfied! Great work team!

Service never answered the phone for over an hour and did not return the message I left.

Lisa Gillespie is an awesome service advisor. She responded immediately to my need to reschedule my appointment due to hurricane Ian. She explained the service charges in advance and the maintenance timeline was met. On the down side, the loaner that I used had been tarnished by a previous smoker and it was not pleasant. I suggested to Lisa that the leadership team including the loaner manager create an extensive "Do Not Loan" list to create accountability in the contract. I can only imagine the deterioration in the value of a vehicle when this happens.

I had a great salesman, Bill Zimmerman. He worked out difficulties with Autonation of Wesley Chapel. Wesley Chapel (Vinnie) wanted to charge me sticker + $10,000 for an EQS 450 +. This is a replacement vehicle lost in Hurricane Ian. Bill indicated that is against company policy and he could get me the car at sticker price. Vinnie also told me that since the car was in Wesley Chapel that the car had to be purchase there. That was also false. I had no reason to drive an extra 1 1/2 hours to pick up the car. I did find that the tire pressure on all 4 tires was low driving back to Naples and that the socket flap was inoperable causing me to take a new car to Mercedes of Bonita Springs. At least I have a car because of Bill! Not sure about Autonation.

Absolutely, I have been with Mercedes for almost 13 years, by far, this was the best Mercedes maintenance department I've dealt with. They were kind, respectful, and professional. Would highly recommend them to anyone.

Great customer service, listened to what we wanted in a car, no upselling.

I brought in a vehicle with electrical damage due to water getting in through the sunroof, and I finally picked it up a few weeks ago after several months. I’ve taken it on just two 1hr trips since and it drove just fine, but as I was getting back home on that last trip.. my sensors went off again! Warning light and ABS sensor. I’m assuming the part they replaced is defective so it will be going back to the shop.

They don?t have enough staff no,that?s the reason for bad PR.

Excellent service

I didn't have a car for 4 days over the weekend. I had a 1 year service and a new tire.

Honest, respectful and courteous every step in the process of purchasing Sales professionals, top of their game.

Absolutely terrible service. Left my vehicle before the hurricane and they said they would let me know in 2 days the status of my vehicle. 2 days passed no one gave me a call. Ive been calling about 100 times a day to reach them before the hurricane to know if my car will be safe with them or if I could pick it up and put it in the garage for the hurricane so no damage happens but couldn't get ahold of them at all. I have the managers card and tried calling him too. Absolutely no updates on my car, no one and I mean no one picks up!!!! Haven't heard anything in a week already had to call the fort Myers location so they can try to transfer me after the 4th time they picked up and said my car has been ready to pick up the whole time and that there are no issues with my car... even though my ac doesn't work half of the time. Rude customer service and they dont care about you or your belongings.-

First, this review is not meant to "not recommend" mercedes of sarasota, rather its meant to point out an issue and my recent experience with service. I had a small interior trim piece fall out in passenger foot well. I brought the vehicle in and asked them to fix it during an oil change or some other maintenance service. few days later the trim fell out again, so I came back and pointed out that it's not fixed. advisor looked at the trim and said that since there is glue on it, they would not be able to do anything. said that I should not have tried fixing it myself or put any glue on it. well, I did not, they "fixed" it by gluing it and then blamed me that I did it. anyway, I spoke to another advisor and explained the situation, and she agreed that it should be replaced under warranty. when I came in again to get it fixed that advisor wasn't working and I asked them to look into notes, surely everything would be explained there. I waited for nearly 2 hours and was told again that since there is glue on the trim, they cannot replace it and I would need to buy a new one. what a waste of time. not only my time was wasted but the incompetent advisor's who couldn't just tell me ahead of time to talk to same person who didn't make any notes from my previous visit. I was told that someone would give me a call to resolve this but to this date nobody called, instead keep getting emails to write a review. so I did. otherwise service can be organized, quick and comfortable, not sure what gone wrong here.

Taylor Williams is an absolute GEM! She could easily be the best part of Mercedes-Benz of Sarasota. Every time I’ve had to bring my vehicle in to get service, Taylor has provided the best possible customer service experience. Always willing to go above and beyond. She definitely adds a value that is unmatched!

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Courteous, promptness everything expected from Mercedes Benz, thanks Peter and Robert 😀

Excellent service. Brett know my car and handles it as if it was his car.

I had my car towed because no one ever answered the phone due to their phone system issues. My car was there for 3 hours and no one had called me to even inquire why. I had to call and check on my own car. The service tech they assigned to me since my person was gone never once called me or communicated with me about my car. I had to get the service manager involved. Even then she still never communicated with me. I get word I would have my car back the next day and it took them days to call me for my car. Worst service ever. I don’t want to hear the excuses of being short staffed. I too was short staffed but still had to interrupt my work day to inquire about my car because they weren’t doing their job. Unacceptable.

I had my car towed because no one ever answered the phone due to their phone system issues. My car was there for 3 hours and no one had called me to even inquire why. I had to call and check on my own car. The service tech they assigned to me since my person was gone never once called me or communicated with me about my car. I had to get the service manager involved. Even then she still never communicated with me. I get word I would have my car back the next day and it took them days to call me for my car. Worst service ever. I don’t want to hear the excuses of being short staffed. I too was short staffed but still had to interrupt my work day to inquire about my car because they weren’t doing their job. Unacceptable.

Helpful people, good service department. Kept me informed as to the status of my car, handled things promptly.

Michael Bodmer was fabulous to work with - he kept me updated on the car status, called to discuss a potential issue and made sure the car was returned on time and in spotless condition. The car is running great and so service job well done by the dealership!!

Lisa is tops. Took care of me on a walk in. Got me a rental.

Love this place & their wonderful staff. Thanking each & everyone there.

I need a repair and Jim, service manager, got me in right away and provided a loaner. The level of service as above and beyone, thank you

Michael was very professional. My vehicle was ready when promised.

3/30/22 This truly was a great experience but it really was about being in the right place at the right time with the right people. This was destiny. After visiting Mercedes, BMW, and Porsche dealers in Tampa I was far from deciding what I wanted to buy and the sales people were not helpful at all. I concluded that I am going to have to go outside Tampa to look for a car but now the options exploded. I chose Sarasota due to the nice area and nice drive from Tampa. I called Mercedes Benz of Sarasota and a young sales person, Tucker, answered. I asked about models and availability and he said he did not have any in stock...and then he stopped and said "oh wait, I think they are literally brining one in on the truck as we speak". I was sure he was BS'ing me so I called him out and said "I want to buy it"....and he said "I will get the paperwork ready". Not only did he call my bluff but he drove up from Sarasota to pick me up and drive me back to pick up my new Mercedes. It gets better. If you had asked me to "build" the car I wanted it would be the very one Tucker sold me. They were great. Very professional, no BS'ing or blowing smoke and he actually was very knowledgeable about the vehicle. I do not enjoy shopping for cars and have no patience for sales people but this was truly a great experience. I hope everyone can have the experience I had. 7/29/22 Once again MB of Sarasota came through with flying colors and proved to be the exception. I had a small warranty issue with my '22 MB I purchased from them in March. I scheduled a service appointment with Chris Robinson to assess the issue and returned a few days later when the new part came in. I was in and out in a few hours but enjoyed the convenient amenities including coffee while working on my computer. It actually was an enjoyable experience but the most valuable part was, once again, they did not BS me before, during, or after the scheduled work and performed above and beyond my expectations. I picked up my car, which had been washed and dried, and left in a really good mood. Thanks Chris. I would have tipped the mechanic who performed the replacement and person who washed my car if I could. 9/20/22 Actually enjoyed driving from Tampa to Sarasota for my 6 month scheduled service. They were eager to answer several questions I had about the vehicle and returned valuable recommendations regarding maintenance and upkeep. The best part is being able to see the pristine workshop through huge glass windows in the plush waiting area. Relax and enjoy.

Very Rude sales lady ! Very bad attitude, Never go back !

Good service and nice people. You need to fix the wait times for call in appts to the service dept for those services that cannot be done online. I typically wait 20 -30 minutes to speak to a real human. Check it out to see if this is the normal

It was my first time with this location, so I can't tell a lot, but it was OK. Nice staff, fast service, fixed issue.

I just bought my new Mercedes. As my wife and I entered the showroom, we we warmly greeted by George H. He was friendly and professional. George showed us exactly what we asked to see without any pressure. He told us to take our time and ask any questions we might have. Everyone was friendly and helpful during our visit. George contacted me after the sale to see if he could answer any questions and to see if I needed anything. We had a wonderful car buying experience.

I just bought my new Mercedes. As my wife and I entered the showroom, we we warmly greeted by George H. He was friendly and professional. George showed us exactly what we asked to see without any pressure. He told us to take our time and ask any questions we might have. Everyone was friendly and helpful during our visit. George contacted me after the sale to see if he could answer any questions and to see if I needed anything. We had a wonderful car buying experience.

Took GLE 350 in for first service. Only took 1.5 hours, came out clean and ready to go! I will not hesitate to return to this dealership!

Great service, but the price of a replacement key is outrageous

Many thanks to Blake at Mercedes-Benz of Sarasota! He provided a level of quality care that I've yet to experience elsewhere. I was truly impressed with his professionalism, salesmanship and ability to listen closely to what I wanted. His quality of care was top-notch! Highly recommended.

Everyone was nice and professional. I received a fair price without a lot of hassle and gamesmanship. Snacks in the lounge could be improved. :)

I was referred to have an electrical dash panel reprogramed. Brett, my service manager handled my issue in a timely manner and both drivers, Charlie and David were polite and friendly. Thank you for great service. The coffee and cookies were a bonus!

I was referred to have an electrical dash panel reprogramed in my Freightliner Sprinter3500. Brett, my service manage, handled my issue in a timely manner and both drivers, Charlie and David were polite and friendly. Thank you for great service. The coffee and cookies were a bonus!

Thank you Jim and Taylor for your exceptional service! Jim you have taken care of my family for over a decade and I wouldn’t think of going anywhere else. The service department wouldn’t be the same without you. You guys are like family and we appreciate you more than you know.

Always prompt great service and accuracy

I recently moved into the area from out of state and was extremely pleased with the service staff. They are knowledgeable and thorough...I can highly recommend them.

Very happy w the service last week. I made an appt for general inspection of the car and once they identified the problem they were able to work in the car immediately and I picked up the next morning. Lisa was very professional and friendly. Overall great experience!!!

Routine service appointment was scheduled at a time convenient for me.

From start to finish, I was treated with respect and courtesy. The manager Jim, was professional and reassuring that the technicians at the dealership would be able to correct my car’s issues. My service advisor Taylor Williams, arranged for me to have a loaner while my car was being repaired. Taylor is a delight to work with. She is professional and has a great sense of customer service. When I picked up my car (time as promised), it had been hand washed as I requested. Though my repair was expensive, I am totally delighted with having my car back in perfect condition and able to be driven for many more miles with peace of mind. If you love your Mercedes as I do, you won’t regret taking it to Mercedes Benz of Sarasota.

Owning a MB requires a commitment in keeping it at its best and over the last several years working with Randi makes the dealer service experience a pleasure.

it is impossible to reach your offices, then being transferred to more awful recorded messages or voicemails. the messages are really very annoying & they go on & on- why not just play music. it is a terrible ordeal to try to reach a human. you used to be more customer service orientated.

Super Organized and attentive. Car was fixed and What a surprise cover by the warranty. 🥰

I very rarely give a maximum rating so don't feel bad. Sales was very good, smooth, professional. The only improvement would be to pay the dealer DIRECTLY for a vehicle and not have to go through all the baloney of getting a loan and so on. An altlernative would be to hold a vehicle on the lot, either with a downpayment or deposit while the funds could be wired.

Took my 2020 Mercedes GLB in for recall repairs for 2 recalls. Was given a loaner vehicle while my vehicle was being repaired. All work was done in a timely and professional manner and I was kept apprised of the status of my vehicle.

Chris Robinson did a great job. Brought me in and handled the service - an urgent unexpected issue with efficiency.

Staff was great from the sales ( Peter) to the service advisor. Bought my car with an existing issue and they honored their word and replaced the item after the sale as well as provided me with a loaner car.

Great service! Very kind and educated all the people that works in this place

Service is great and Shawn always gets me in for service fast.He always answers any questions that I have.

Taylor was wonderful as our service advisor! Will be requesting her again next time.

Recently had my car at AutoNation Collision Center for a repair. While there the battery and the rear SAM died. Car was taken to Mercedes of Sarasota for SAM replacement and calibration. My Service Advisor, Brett, is a godsend. He had the problem taken care of properly and promptly. I HIGHLY recommend Mercedes Benz of Sarasota. I DO NOT recommend AutoNation Collision Center!

The experience was made very easy the salesperson George and Jason the finance person made unstressed. My first time to buy a car by myself they me fill very at ease.

Great people and great service. Lisa is great.

Profesional and good service. I am satisfied and happy with my service at this Mercedes! Recommend it ❤️

We have been a Service Customer for 3years, and would like to say,” *Every visit has both met and exceeded our expectations for open conversation / timely / quality/ knowledgeable follow up service”!!! *One main attribute is their listening skills followed by their communications / follow through regarding our issues brought to them and their completing them in a timely manner! *Their so open to contact / conversation with their Service Mgr down trough your service advisor as well assigned Mechanic. Thanks Sarasota Mercedes for instilling confidence in maintaining our beautiful vehicle!!!

Great experience with my scheduled maintenance. Quick service, did all scheduled maintenance repairs with quality service. Wonderful dealership.

We needed another key for our Mercedes and worked with Lisa Gillespie. She was wonderful! Cheerful, efficient and within 24 hrs we had our new key! We will always go to this Mercedes dealership in Sarasota.

Wish you had more Brett?s he is very knowledgeable And trustworthy as a matter of fact I do recommend him to my friends that drive Mercedes as well

We were very pleased with the customer service that Lisa provided.

Jeanine was fantastic, that?s why we went to her again! She explains things the way we can understand. Very thorough, great personality!

Great customer service, great service Manager. That cares about the customer.

ABC LIGHT CAME ON ALL OF SUDDEN, HYDROLIC FLUID LEAK NEXT DAY CALLed Mr. Jim Foulkrod the dedicated service manager in Sarasota Mercedes the car was towed couple days later the problem was corrected . Thanks to Saeasota Mercedes and Mr. Foulkrod and Bill the master mechanic in service department.

Call Mercedes for a service recall they got me right in and out they washed and clean my car treated me with great courtesy.

Best experience buying a car it’s my first Mercedes and hope it is not my last can’t thank you guy enough I think everyone should own a Mercedes at one point in there life

Took my car in for service and the rep we were assigned dropped the ball completely and I went to the dealership to pick up my car and take it to another dealership. After meeting with Jim, the service manager, my husband and I agreed to give them another opportunity, I do understand that things happen. I was pleasantly surprised with the exceptional customer service that we received when we returned from Brett and Jim. They are very serious about customer satisfaction and we will definitely bring our car back and see Brett. Thank you for turning our experience around.

Outstanding service after I bought a CPO from another dealer that had issues. Thanks to Taylor and the service manager for all the help fixing the issues.

Brett is a great advisor, very helpful and concerned for the customers needs.

VERY PLEASANT. EASY TO MAKE THE APPOINTMENT AND WORK DONE PROMPTLY AND EFFICIENTLY

Had to replace cracked sending unit in my fuel system. Job was done efficiently and effectively. Cost was a little high but that was caused by the design that made it time consuming to get to the part.

Appt time was kept. aux battery completed, car washed (somewhat) and retired to me promptly.

Great service as usual w Brett! He takes great care of me. Very knowledgeable and values my time while I’m there. Couldn’t ask for a better experience, he always goes beyond the norm and for that reason I stay w them.

Great customer service and a loaner car intil repairs were completed

Had new tires installed on my GLS. Took advantage of the buy one get one free deal. Pleasant experience as always. They had me in and out of there in less time than the time frame Steven gave me.

Randi Doyle is the best! This dealer automatically notifies me when my car requires service.

We originally bought our 2019 GLE AMG 63 from Tampa which was a great experience. Because of distance, we chose Sarasota for our maintenance. Taylor is our personal rep. & we cannot say enough about her. She always goes Above & Beyond to make sure our service contracts are exceptional, her professionalism is superb & she continues to make our experience with Mercedes wonderful.

Tucker was an amazing salesman, and went out of his way to make the process as easy as possible, and was very honest. Pleasure to work with the team here.

I highly recommend this dealership and service dept. I recently scheduled a service appt. for general maintenance and a recall. Christopher was my service advisor and was awesome! I also appreciated the ease in obtaining a loaner car ( scheduled a few weeks in advance) as the recall took a long time to complete.

Very nice people, BUT as usual no parts and no loaner. Had to over night parts. How can this be good service?

Service department was unreal… Brett (I think was his name) was very personable and was super accommodating to let me pick up the car on a slightly weird schedule with the weather. He was just an overall good guy and could tell he cared about the job and his customers.

I had ordered a vehicle from a competitors dealership in December of 2021. After being promised the vehicle would be delivered by May of 2022, when August of 2022 came and I still had no vehicle, I began to shop around. Upon arriving at Mercedes of Sarasota, I was greeted by an extremely friendly and no nonsense staff. I ordered a Mercedes and drove it away from the dealership a simple two days later. I would strongly recommend this dealership to anyone looking to be treated well and taken seriously.

Great experience buying my first car. Karrina was wonderful!!

Lisa always does an outstanding job of meeting our needs and being up front with us on what to expect.

My Service Rep Randi Doyle is awesome. Always very responsive and professional.

Steven Appollini, in service, is the best. Immediately, my questions and problems are solved with an honest straightforward approach. He is knowledgeable, professional and friendly. He explains the problem so I can understand, no car talk.

They nickel and dime you to death. They don’t honor the quoted price for parts. Got a Aux Battery replacement they charge another 60% of the battery cost to install it, which only takes 3-5 minutes, and a disposal fee of $25 when I could have disposed of it for free at the station on Lena Rd. Don’t buy a battery at M/B of Sarasota you will get taken with all the extra costs. I’m now looking for another garage with qualified M/B mechanics to service my car. I did replace a damaged wheel at the same time and got what I expected at the cost I was quoted including the cost to remount and balance the tire. I was always willing, and expected to pay a higher price going to the dealership to get the correct parts and service. But, the last couple of times I did they always seemed to come up with recommendations for additional work they would cost thousands even though some of the services were done by them in earlier service visits, and not done well if I needed them done again.

Rebecca from the service department was amazing! My car stalled in the middle lane of 41 at 5pm during rush hour traffic !!! Several police came, they tried to start the car…it was like a “Larry David episode .” She handled everything like a pro!! I felt like our whole experience could have been a commercial for Mercedes-Benz! She had me laughing when I felt like crying. Thank you to everyone else who handled things from that point on…I knew I was in good hands. Mary Sheldon

Great experience with Michael. Made everything very easy and fast.

In the past this dealership has been great on meeting expectations with service. The last service I had a scheduled appointment on a Thursday morning for a service, they were not able to get to my vehicle until the following Saturday.

I brought my vehicle in on a Wednesday because I had I mail in my tire. I was told by my Service advisor, Chris, that they were way to busy. I should come back Thursday and be prepared to leave the vehicle for 2-3 hours. I asked if I could make/ needed and appointment and Chris quickly told me know. My husband took off a half day from work to take me the hour trek to the dealership and leave my vehicle for 2-3 hours. We went to lunch , went to his office and after 2 hours I called to check on progress. The person answering the phone couldn?t give me any information. The phone randomly at Chris?s extension long enough that it was sent back. They said he was with a customer but he would call me. An hour later ( 3 hour point) no call. I call back and they said Chris was busy but they would email him to call me. 30 minutes later he goes! My vehicle had ? not been seen and probably would not be on this day. ? My husband and I went to pick up the vehicle. I didn?t know when I could waste another day doing this again anytime soon. I really wanted to speak to Chris. He tried to avoid me by having someone else bring me my keys. I decided I?d like to wait and chat. Meanwhile I asked to speak to service managers. They were both unavailable. Chris spent another 13 min on current phone call, likely hoping I?d leave. When he finally hung up, I asked him why he didn?t let me know of the issue so I could at least pick up my vehicle. He has no answer. I asked him what his plan had been for keeping me updated. He gave a pompous and uncaring smirk. I have never seen such an embarrassing excuse for service at a high end dealership. GO TO TAMPA!!! This place is a poor excuse for what Mercedes claims to provide!!!!!

Excellent service. Easy in easy out. Professional and friendly. Needed a new battery and lucky it was under warranty Service Area was super clean. I would highly recommend this dealership

I have purchased three Mercedes from MB of Sarasota. George is my sale person and Randy is my service manager. They are the BEST team. I will be buying my fourth soon from George. Love you George and Randy. You're the best.

Lisa G. is the best! Naturally, she scheduled my routine service appointment as requested; but she also answers emails in a timely manner. I?ve only been her customer for about a year and a half, but I sure hope it?s for as long as I own my car! She?s a true ?customer service? representative - a real asset to the Sarasota MB store.

Service Dept. doesn't know how to work on plug-in hybrids so I continue to take it back to get fixed.

Michael, the assistant service manager was very helpful. Car detailing was the best I ever had.

Auto was brought in for repair to driver's side mirror blinker cover. Repair was performed to my satisfaction in a somewhat timely manner. The only negative was the cost for the part, a ridiculous price for a small piece of plastic.

Easy to schedule service and when arriving everything?s fast and friendly. Great dealership all around. Been a customer for over a decade and never been disappointed.

The Mercedes crew has always been top-shelf and extremely service-oriented with handling our company's fleet of cars. Brett Ferrucci in Service handles our corporate account like the pro that he is, and we appreciate his service! Sales Mgr Jamie Muldoon has always been tops with our new car purchases and taking care of us like family. Thank you All!

From the moment you walk in they great you well. You have a station of snacks waiting for you and the place is very clean. Staff is friendly and professional

Thank you Scott and Peter for helping me get my car.

I took my car in for regular service. I live over one hour from the dealership so I made my appointment for the first day that they had a loaner available. When I got to the dealership they were out of Mercedes loaners because other customers had not returned their loaners on time, so I had to wait for over 30 minutes for a rental agency to come pick me up to take me to their lot to get a car. They didn't have a car ready so I had to wait for them to clean one for me to use. I was not happy. Of course Mercedes paid for the rental but when I returned it to pick up my car, they also gave me 10% off of my bill for my inconvenience!

Seamless, professional, efficient s r ice. All the service professionals and all staff were friendly, attentive and had knowledge of my car and status. Appointments are scheduled so there are no lines, and I was kept informed of the service status while waiting.

My experience was positive from the beginning. Randi was great and Jim helped me fix my iPhone. The recalls for My car were addressed during my service appointment and that made me very happy in that I wouldn’t have to Come back again. The only snag was we waited at Budget for almost an hour to get a loaner. Very impressed with the Dealership!

The service department has been really great! I appreciate the communication and the “go the extra mile” attitude.

I was in your dealership on Sunday...Blake was such a refreshing take on the "car experience"...He was genuine, knowledgeable and knew what i needed before i did!!!! I normally don't write a review but it was just such a good experience I had to! Thanks Blake and team! I love my new car and I will send everyone I can your way!

Steve did great job , explaining my questions and arranging for a fast service. Very pleasant visit.

Everything was done to my satisfaction. Work was completed as promised. Greatly appreciated the valet service to a local restaurant.

Stephen has always provided great customer service. Kudos to him

Chris was quick. Knew I was waiting so put me ahead of those that weren?t. Explained all repairs and made sure I received all from warranties.

My car was here for service, they have reserved a loaner car even I did not requested. I did not take the loaner car I waited for my car to be serviced