Recent Reviews from Mercedes-Benz of Sarasota

I have been in few Mercedes dealers throughout the years but none like MBOS. First off all every body is simply nice. Every one is polite and smiling. My Advisor “ Randy Doyle” is a cut above the rest, treat you like a family , straight forward, tels what you need to do wothout extras , and always suggest what benefits you on the long run . I usually dont trust unless i do my home work on setvice and repairs but not with “Randy” she earned that trust aNd even its $$$ every yime but you feel like you paid for a serves well worth it . Thank you Randy and Mercedes Benz Of Sarasota. Tommy Mahdi

I have been a loyal customer for more than 10 years. I booked an appointment for my annual service & to check an electrical issue and said I would wait for the diagnosis & I would get my own ride home if the repair was lengthy. When I checked after waiting 45 minutes, my vehicle was still in the waiting bay. Three hours later I was told that there was an electrical issue and that they had to do further diagnostics to identify the problem. The following day I was called that they had diagnosed the problem and that the estimated repair cost would be $1994. I said that i would think about it and not perform the repair at this time. I asked for a detailed written quote of the recommended repair and to this date have never received one.

Once again excellent service and communications between Randi and myself! She thoroughly explained what services were done and what I need to get done in the future. Purchased my car here and have also been serviced by professional and polite people. Excellent dealership

They could not have made it any easier to have our car serviced.

GREAT experience. Every thing done on time and correctly. We will buy our next car from them because of service dept.

Great place, great people, great experience!

Couldn't have had a better experience! Everyone I dealt with were super nice and helpful. Happy with the car and happy with dealership! The sales rep was outstanding.

Experience at Mercedes Benz of Sarasota was professional, efficient and hassle free due to Tucker Kittle's warm reception and caring spirit. Knowing the exact car we wanted also helped the process move along quite rapidly. Price was slightly better than comparable out of state car dealer, and avoided additional costs of transporting and higher sales tax in other state. The concierge service in which the car's functions were explained is a very big plus and we long forward to finishing the training with Joe, who's a very valuable and friendly resource.

Professional service and good communication at all times during the process. Judy S is a first rate service advisor. Highly recommended. M. Kutner

The efficiency in getting my car right in (with appointment) is what I have come to expect at Mercedes Benz of Sarasota. My service advisor Judy Schweitzer has always displayed a high degree of professionalism. She as well, take the time necessary to answer any questions I may have and explaining matters of concern. Let me do say that I appreciate the comfortable lounge area for customers but I will say that there has not been a one single time since I have be coming there, that the tv station is not been tuned to anything but FOX News. I am not lobbying for CNN but given this current political climate, I actually think that it’s insensitive!!!NOT ALL YOUR CUSTOMERS WATCH FOX OR GO ALONG WITH WHAT IS BEING EXPOUSED. A neutral station or HGTV would be more appropriate in my opinion.

Excellent service and experience , very prompt. Randi Doyle is always very helpful.

Our time here was painless and everyone there was so helpful. Thanks for the great service.

The dealer sold me a CPO 2018 S560 with the dash leather torn up. They promised to get it fixed in writing when they sold me the car. They have not. It is 6 months later and they have yet to fix my dash. I have opened two claims up with Mercedes USA and nothing but a phone call that said we are sorry. I have been patient as I possibly can. I am deployed to Afghanistan and they know it but does not seem to matter. Thank you for your service, right? smh! I want my car fixed or the dealer should buy the car back if they cannot honor their promises. I have contacted the salesman, manager and service department plus Mercedes USA. I'm not sure if this is the brand for me at this point. If a company doesn't take care of their customers, I feel that the company should not maintain a competitive advantage in the marketspace so if this review bring cause action, awareness or cost the company profits then maybe the leadership would look at these issues more closely to ensure that their reputation as a premier luxury brand remains in tact. We as customers do have power. I hate to do this to a organization, but they are earning it at this point. The latest claim number into Mercedes USA is 210502-000009.

Randi our service Rep made sure the problem with our car was fixed correctly. Although it took a little bit of patience, they did discover and fix the problem. Big Thank you’s to her for being persistent !

I have enjoyed great service from Courtney, but now that she has moved, I highly recommend Zuhair. He was very proactive, gave terrific advice and worked to make sure all of my questions were answered.

I had a service appointment with Chris Robinson and he did a good job considering how busy it was there on that day. My problem with the dealership is that when I arrived, and this is the second time now, I have to look for some one to show me the person I have an appointment with. I don’t find this place customer friendly anymore. I never had any problems before with this dealership but now when I go there I feel I have to find the right people to help me, there’s no one to greet and point you in the right direction.

When i call about recall they told me I have to make appt. and live car with them for 3-4 hours , I have appt.[ first thing in the morning 7:40am] and 4 hours after [ I called ] they did not start to do anything on my car ! I have to call 3 times to get my car back , they could not finished because have to order a parts ? Why keeping car all day if you do not have a parts? Edin Sarasota

Awesome service as usual!!

Brett Ferrucci and his team at Mercedes of Sarasota did a great job on my 2006 E320 CDI. Always great service from Brett. I would highly reccomend them for service

Excellent service

Our service advisor, Judy, has known us and taken great care of us for well over 10 years. She is magnificent, just like the Sarasota dealership. Fast, efficient, polite, excellent communication skills, and most important, with many customers who require extra care, very patient. Great experince. Thanks.

Had a flat and also needed service and my service technician Randi got me in right away Mercedes of Sarasota. She took care of all aspects of my appointment and made me feel like I was her only customer. Great experience and first time at this dealership. I don’t know anything about the sales side of their business but they’re a 10 on the service side..

Excellent service department.

I was satisfied with my service. It was handled very professionally.

Friendly and professional customer service

Waiting to hear from Debra Hodgson and maybe doing another 3 year Maintenance program. 2015 ML 350 only has 35,000 miles on it and only putting on 5,000 miles per year, so not sure it is worth it. Give a great price on the Maintenance program

I was selling a used car. Process was very smooth. Offer was very fair.

The service was performed as requested and completed on time. My advisor Lisa was very attentive and accommodating. Very pleasant auto service experience.

From a used car manager that does not return calls to a service department. That performs unauthorized service, a mess. 20 minutes on hold to talk to a parts dept that doesn't notify you that an ordered part arrived . I'll find another dealer.

Friendly gentleman Walter, knowlageble and very helpful.

Routine service was efficiently facilitated by Service Manager, Brett Ferrucci. I appreciated the convenient appointment and shuttle service. Brett did a great job explaining the service findings. Highly recommend Mercedes-Benz of Sarasota.

My representative Judy is always informative, professional and on top of everything. I would highly recommend both Judy as well as Mercedes of Sarasota for future clients. Top Honors to Judy Schweitzer!

See Tony Francel, he'll find you the car you want and work the best deal possible!

We took 3 of our Mercedes to the Mercedes-Benz of Sarasota dealership for maintenance and repairs, and Lisa took incredible care of our cars. Our 2016 SL was in mint condition and required minor repairs with parts that were located overseas, so she and her manager (Jim) went out of their way to ensure that my car was well cared for throughout the process. I highly recommend this dealership!

Excellent Service Representative (Steven Appolloni). Service work you can count on and on time ! You can’t ask for more. This is my 4th Mercedes from this dealership and the service and hospitality will bring me back for another Mercedes from them! Jim Warzniak Sarasota, Fl

MY LAST VISIT, SERVICE WAS DONE AS I WAS TOLD............I WAS TREATED AS A VALUABLE CUSTOMER AND KEPT UP ON PROGRESS OF WORK ON MY AUTO..........

I was somewhat disenchanted with Mercedes to learn that it is Mercedes policy to not continue to make parts for its cars after 10 years. I understand that if it was a $15,000 chevy, but when someone pays $120,000 for a Mercedes, one would think that Mercedes would have a greater obligation to its customers. Luckily the dealer I went to was able to locate the proper part someplace. Live and learn

Brought my new C300 in for first service appt/multi point inspection. I also had questions about the navigation system settings. When I arrived, Brett checked the navigation and found that it was not set on “fastest time”, changed setting, and taught me how to make future changes. I had also asked Brett about tire rotation and he explained that my tires do not get rotated because the back are wider than the front so they simply get removed to inspect. As for the service area, it was clean with comfortable seating, and offered an assortment of beverages. Service was completed in a reasonable timeframe and car was washed. Overall a pleasant and insightful experience.

Everyone was very helpful. The mechanic who did the work on the engine did not put the hoses back on and they were just laying on top of the engine. Another guy who was showing my wife the engine found it and put it back on.

I originally went in in late November 2020 and had excellent customer service. Will prepared a quote for me and I just wasn?t ready as I had purchased new cars for other family members but I myself hadn?t had a new car in 17 years. I wanted to make sure I had done my homework and Mercedes GLE 350 was the first car I drove. Apparently it was love at first site because nothing else could compare. I got busy and put test driving on back burner. I returned in in April 2021, had my original quote and of course they didn?t have the same car but the same sales rep took care of me. I am now the proud owner of a beautiful new Mercedes.

Service department seemed to be rushed ,my service super hardly said hello when I picked up my car couldn?t wait to give me the keys and send me off.He told me that I got a new battery and that was the extent of our conversation!

Best dealership I have ever had Not a weak link! George, Bill and Steven take caring and able care of my car. Amy makes all welcome and assures satisfaction.

service was right on time and the service person was courteous and very efficient. done on time and the waiting area is very good.

Great service people and do the repairs on time

Busy Dealership, but everyone is attentive and professional. Chris was my service advisor. He was knowledgeable, patient and very kind.

Checking in with Lisa was a pleasure. She was welcoming and friendly, but extraordinarily efficient and knowledgeable. The associate at the loaner desk was also very friendly and knowledgeable. The problems reported seem to be taken care off. Leaving my car on date of drop off and returning the loaner on date of pick up was not pleasant because of the two valets I had to deal with. The small matter of grease on the car seat was quickly and personally handled by the sales manager. If I could deal with the service department without having to endure interaction with the valets, I would give it another star.

Judy, my service advisor is great!

Get service great people to work with! Friendly and professional.

Team MB Sarasota, as always did a fabulous job. I have three vehicles a GL and 2 S Classes. I’m in the very best of hands. Steven Appolloni is superb StephenTwohig (Sarasota, Cape Cod and DC)

Mercedes-Benz of Sarasota fixed all (3) recall issues from Mercedes Benz for free. That's normal. But, they gave me a new Mercedes free loaner for FREE! They picked it up AND returned it FOR FREE! Professional, super nice staff. It was just perfect and I will be going back!

I had a great experience at Mercedes Benz of Sarasota, Will Bean was very helpful and get me informed throughout the whole process. I special ordered a G wagon and it came in just as he anticipated.

I brought my car to Mercedes in Sarasota because I had transmission issues that I felt while driving I told them. I paid for a diagnostics on my car I was told that it was a transmission Valve part that needed to be replaced which they went through my insurance to replace that $2500 part then charge me an additional $500 for fluids for the transmission then I had to turn around and bring the car right back because it was doing the same thing then they told me it was the motor mounts I’ve paid an additional $2000 to have both motor mounts and transmission mount change just to bring it back for a third Time to have them tell me that yes you were right you need a new transmission and that it’s going to be over $7000 to fix it these people are crooks they lie and they rob you for your money I’m reporting to the Better business bureau

Had B service on my GLS580. Dealership seams very frantick. I was standing in line to make a service appointment , when It was my turn they said they only made service appointments by phone. I drove 30 min to get there, so I went home and called. They never filler washer fluid, had to return. They never cleared the B service from my screen. I had to youtube it. My NW AR Dealer alway sends me a text message during the service process, like service complete car headed to wash. This is another reason I bought my GLS 580 at the Tampa Bay Mercedes dealer.

This was my first purchase of a Mercedes-Benz and the experience was amazing. Our sales person Bill was very professional and helped us enormously with the decision of which model was the best fit for our family. There was never any pressure to buy or lease. Bill answered all our questions. After 3 visits and multiple test drives, we decided to lease an A Class model. Bill spent over an hour with my son going over all of the features in the car and helping him set up all the communications. Many thanks also to Jason in financing for all his help and very informative answers to my questions. A truly wonderful overall experience. I definitely recommend that you visit here if you are interested in a Mercedes.

Wow! I only have the best experience at Mercedes-Benz of Sarasota!

When I arrived there were cars everywhere in the checking service area. Couldn’t even pull up to get someone to check me in. Told my contact not to do anything other than what was on the scheduled maintenance unless they contacted me first. Two things done that weren’t approved.

always great service! prices are fair and they stand by their work.

I took my C63 in for service last week. I am from out of town and never used them before. I want personally thank Judy Schweitzer for the great and professional service she provided. I also want to thank the mechanic that did the work for doing a great job and making the service of my car a great experience Thank you all

This was my first purchase of a Mercedes-Benz and the experience was amazing. Our sales person Bill was very professional and helped us enormously with the decision of which model was the best fit for our family. There was never any pressure to buy or lease. Bill answered all our questions. After 3 visits and multiple test drives, we decided to lease an A Class model. Bill spent over an hour with my son going over all of the features in the car and helping him set up all the communications. Many thanks also to Jason in financing for all his help and very informative answers to my questions. A truly wonderful overall experience. I definitely recommend that you visit here if you are interested in a Mercedes.

The service in selecting and pricing our new Mercedes was superior. We look forward to an ongoing relationship with Mercedes Sarasota!

Imagine this: My 21 year old son, dressed for the weekend in a T-shirt and baseball hat, brought my Mercedes in for service. When he returned home, he enthusiastically told me, “Mom, never buy a car from anywhere but Mercedes! The service people were so nice to me!” While that’s always been my personal experience, I’m glad to have a dealership that treats my family with respect, too! Thank you, Mercedes!

JudyS is an outstanding service rep!

Our first time using Mercedes of SARASOTA. We took in our Mercedes Airstream Interstate travel van. All went well. They were professional and timely.

My wife and I purchased or leased our 8th Mercedes Benz during our long relationship with Mercedes Benz of Sarasota. Professional, helpful and always eager to assist. I give them high marks.

My service advisor Lisa is very thorough and gets things done I would highly recommend her and Mercedes-Benz of Sarasota

I came in for a oil change and was talked into a wheel alignment , (seemed to me a bit of over kill with a car with only 20k miles) when I got the car back it was very noisy ?? one tire had sculled edge. Only repair was to replace 3 tires and realign car........total for what I thought was only going to be a oil change about $1000.00 and I didn't need the oil change. I was looking to replace my other car but will no longer buy one with runflat tires.

Disappointed as a certified vehicle should be inspected throughly for all aspects before displayed on for for sale. Clock time not set... Key battery not checked Just noticed car Apple play doesn?t sync... So now I will have to make another appointment to get that checked.

Great professional staff, went in for a recall ---simple, fast, friendly...

The sales staff and support were very professional. No "hard sell tactics" were utilized by anyone dealing with us. Pricing was competitive and we are very happy we chose this dealership. I am amending my original review to reflect a most recent experience with the service department. I was asked by the service department to come 3/25/21 at 3:20 for my first service for my car. I arrived at 3:15 and was told it would take two hours. they were backed up. I told the woman at the service desk this was not acceptable. I had been told in the email for the appointment (scheduled by them) the work would be done in less than an hour. I told them I would not and could not wait that long. She asked if I was cancelling the appointment and I said "no you are". I asked to see a manger and she pointed down the hallway to their office, not even bothering to get someone. After some time the service manager came to the desk to tell me they would have the car ready in one hour and 20 minutes which I agreed to wait. There were other issues with this appointment and the woman at the desk, I am not going to elaborate on, but suffice to say, the manager and dealership have apologized for their handling of the situation. They have also assured me this will not happen in the future and several new policies have been instituted to assure the treatment I received will not occur again to any of their customers. I do give them credit for their response.

Not routine at all, what I thought was a nail in my tire turned out to be a cracked rim. Good job by Stephen in Customer Service to find a replacement wheel.

The car was in the shop for 4 weeks. Extensive work was done inside and outside the car. When we got the car back it was absolutely filthy. We couldn't even leave the dealership without having to wipe down the windshield inside and out. Using covid-19 excuse to not clean the car is absolutely absurd and unacceptable. We were very unhappy with the condition of the car when we received it.

Great! We bought a pre-owned vehicle. Very fast... The whole purchasing process was seamless, and I left with my car in about an hour. Follow-up from the sales person was next day!

I must say that I am very dissatisfied with the service from your dealership. I brought my car in to determine why there was no power to the compressor when the AC was turned on. My service rep, Chris, called me Thursday afternoon ne to let me know it would looked at on Friday, and that he would be out and someone would contact me to let me know the status. No body called me, so I finally called on Saturday, only to find that they said the compressor was not getting power, and would have to pull the front SAM to check it at a cost of $500.00 just to look at it. So after 3 days at your shop, I still have no idea what the problem is. I would have thought you had a complete wiring diagram for the system, to trace the problem, After I picked up the car, I noticed that your mechanic left the low port cover off, and it was sitting under the hood, and I was able to install it before it was lost. After paying for you to determine the problem, you simply verified that there is no power going to the compressor, and I am right back where I started.

Excellent service and showroom.

Service was quick and the waiting area was clean. thanks

Brought my 2011 E Class in as it had a strange vibration and I wanted it checked out. Brett did an amazing job locating the sources of the vibration and solving each issue. The car rides like its brand new! Great Job!

This first visit to Mercedes Benz of Sarasota was excellent. Scott Coyner and Lisa Gillespie took care to assure our service experience went smoothly.

Everyone at Mercedes-Benz of Sarasota goes above and beyond to provide great service to their customers. So happy with our new GLC!

Shawn was very helpful and got me in and out efficiently as I waited on site

Always great service and service staff especially Judy is exceptional.

Alan walked us through the process and made things as seamless as possible. He is a wealth of knowledge when it comes to understanding and explaining the new technology these beautiful vehicles offer. I would recommend him to any friends and family in search of a vehicle from Mercedes.

Vehicle recalled per Mercedes notification. Service handled promptly, courteously and to my satisfaction.

excellent servicei

Getting service in a timely manner. Work done is done correctly and provide a loaner if needed.

We?ve been through many account advisors lately and it is hard to maintain consistency.

Mercedes of Sarasota always takes my car at the designated time, and is fast and efficient with the service. Randi, the service consultant is excellent.

As always...Randi and the sales team treat you like a part of their Mercedes family. Always a cat above the rest.

Great service from Brett and his team.!! Yet Again !!

The key release on the fob is missing since the appointment. Can I send somebody in for a replacement?

Service visit was for a recall notice. Time was selected for my convenience and a fully gassed up loaner waiting for me. Recall issue was corrected along with a minor warranty issue. I was called and an optional adjustment was offered. Service was completed early afternoon and all the paperwork was ready to go . No fuss, no muss. Another very well-managed service by Assistant Service Manager, Judy Schweitzer.

All the staff was very knowledgeable and friendly. When I purchased my new Mercedes they took me through the process with ease and created an atmosphere of genuine dealings without pressure.

Sals person was excellent, Alan was great to deal with and incredibly knowledgable

Nice, efficient and responsible (safe). Was very pleased. Peter

No problems. Car ready on time. Minor detail but washer was already full and still charged me $6.00 for fluid. While car being serviced spoke to several sales people, all very nice, although inventory quite low. As a side issue Mercedes in general is developing a reputation for fairly expense routine service work, joke is you can't get out of a Mercedes Dealership without spending $800.

I came in to set up an appointment for service and the service tech Steve advised me that they could do it right away. They got me in and out within the time quoted. I’m very pleased!

Best service in the business. Brent and his team go above and beyond.

This dealership is $100 more then New York pricing for B services, on top of paying much more money, they didn’t even wash the car. I have never experienced this kind of customer service with Mercedez-Benz. We are usually very happy on how they go the extra mile but I guess at Mercedez Benz of Sarasota, they don’t care about the small courtesies that make a difference at a luxury dealership. Was not happy with the overall experience and will go elsewhere next time for any services in the future.

Purchased a used car, had some issues but advisor came through and took care of the problems. Overall satisfied with the dealership

Mercedes Benz of Sarasota was awesome. Everyone I spoke with was friendly and courteous. Jason was my advisor. He was knowledgeable and went through the details with me about cost, time, etc. I wish all my car repair experiences were like this one.

Accurate, courteous and timely service through advisor "Sean".

My extraordinary Service Representative Steven Appolloni is a key factor why Mercedes-Benz of Sarasota is such an outstanding dealership. Steven is and excellent communicator and he always goes the extra-mile to provide my family the premier service and treatment that we always receive. Thank you, Steven.

As always, the service on my car was great!

When I booked my appt. I checked off I would wait for vehicle there, after speaking to my service adviser steve I was told only one tech works on my amg and it will be available in 8 hours, They had no loaner vehicles, and next book the appt 3 week prior

Excellent personal service. Service writer Christine was awesome. Loaner (rental) experience excellent as well. Only fly in ointment was that the standard Pirelli run-flats that come with a new GLC 300 had to be replaced at a much lower mileage than one would expect on a premium vehicle. New Continentals ride much better.

Service advisor was a very big help little disappointed in the gentleman that made me wait 20 minutes to take my car and driving a rental car that was less money than my watch

Service department was very efficient and took care of issue I had.

Took my car in because I received a recall notice from Mercedes.

Alignment issues on short notice, Randi made it work

Love my new SL550.. Staff was very easy to work with. Tony my salesmen was very professional.

Judy Schweitzer is the best. She is a true professional which makes her a perfect fit for customer service advisor.

John Zuccolo of Mercedes Benz of Sarasota, in giving generously of his time and extensive knowledge, is truly a 5 star example of customer service.

Excellent, customer oriented service! Quick and easy! Very satisfied!

Very efficient service. My tire was fixed and car washed within a couple hours- soonet than expected

Randi Doyle the best. Smart fast and courteous!! What a novelty in a sometimes ugly world!! Rich Ackley Longboat Key, FL

I really enjoyed shopping for my car at Mercedes Benz of Sarasota. I especially liked working Tyler Z. who greeted me upon my arrival and offered to be of assistance. I found him to be professional, knowledgeable, polite and patient. James K. in finance was also very professional and helpful. Shortly after making my purchase, I realized that I had failed to confirm a feature that would benefit me for medical reasons. Amazingly, Tyler and the wonderful technicians were able to remedy the situation. I am completely happy with my car and I’m so grateful to each one. Perhaps I should add that social distancing with music and everyone wore a mask. What a pleasant experience!

I had a wonderful experience from my salesman Will Bean to the finance. The car was immaculate and both Will and the general manager Ernie Withers made me feel very welcome. My first luxury car with an experience to match.

My experience was horrible at this place they have my car for 3 days to check on two lights that was on. One of them was because of a recall but they still charged me for both lights. When they give it back to me it come out whit an other light that it wasn’t on when I take it over, the service representative tells me that I can come back the next day because al the mechanic left. Now after 6 days the recall that they supposed be fixed it pops up again. I been calling and leaving voicemail no body answer back.

Our sales person Pete was patient and thoughtful when working with us, he?s a top notch sales person

I appreciate the excellent service and the professionalism of the employees. Always enjoy bringing my vehicle for service at this place. Thank you Brett F.

Judy Schweitzer, my service representative, is always friendly, professional, prompt and organized. The times I needed my car serviced, she helped make the experience enjoyable.

My service rep Steve A is awesome. He is kind, calm, welcoming and I always feel I’ve gotten good service .

Amazing Experience...incredibly thorough and did not miss a detail throughout the process of buying a preowned Lexus GX 460. Our sales consultant - Tucker Kittle - made it all happen seamlessly. Cannot say enough good things about his knowledge, follow through and support to make this my best care buying experience of my life - THANK YOU TUCKER and SEE TUCKER the next time you need a car!!!

When I made the appointment I was told the roof repair would be covered by MB. When I checked in I was told it was our problem. Had the car in three years ago and they made an “adjustment”. We continued to have problems but were able to keep it functioning. As we only use the car a few months a year, time past. We love this car but feel that M B is aware of this problem and should stand behind it. We are still waiting for a part.

I recently visited Mercedes Benz of Sarasota and had the most pleasant experience! Everyone was polite and friendly but most of all very professional! Alfredo Poletti couldn’t have been more accommodating and helpful in my decision to purchase the GLB 250! It was everything I wanted and needed for my lifestyle! Couldn’t be happier. Thank you Alfredo and everyone at the dealership!

I had a recall to do. Had an appointment time and courtesy car booked. Went at the appointed time only to find that nobody quite knew who to see. It took me 30 minutes to get the right person and another 15 minutes to get everything done. So 45 minutes plus the 20 to get there made it over an hour. Problem really was you have to go to a certain desk with a certain named person instead of a central location. So a little frustrating especially when this is a Mercedes dealership.

Will was easy to talk to and very knowledgable. In the past I've disliked buying any car from a dealership. I felt rushed and pressured. Will and Auto Nation helped me to feel comfortable. I will definitely buy another car from them!

Absolutely amazing service. Thank you again. Brett is my service manager and he is on point every time!!

I invite the General Manager to view Bill Zimmerman’s text exchange with me, a new customer, during the last month, as well as the results of my call to the sales manager. Could not be more disappointed with my experience with M/B Sarasota and it’s management staff. I can be reached at (847) 366-6620. Jim Marren Based on my experience thus far, I will be surprised to hear from anyone.

Everyone is always pleasant. Upon arrival I?m always greeted with a smile.

Tyler Zimba made the buying process easy. He was professional, thorough and courteous. Will be a returning customer.

The worst experience I’m my life.

Very efficient and easy to use. Jason, my advisor, was knowledgeable and polite. Great job! Update March 2021. Very disappointed with indifferent service from Zuhair. I had booked a simple multi-point inspection prior to a trip, and said I would wait. Was told that the job would require my waiting several hours, so had to have my wife come to pick me up and return next day. Additionally Zuhair stated that installation of aftermarket shocks to my Sprinter would be a 5 hour job and billed accordingly. I found an independent who did it in less than an hour. I hate when a vendor thinks they have a captive customer. That is certainly the case here. VERY DISAPPOINTED Update April 2021. Received apology call from service manager and promise to allocate a more experienced advisor. Good to know that they read and respond to issues.

OIL CHANGE ON MY MB3500 RV WENT FAST AND EFFICIENTLY PURCHASE OF EXTENDED WARRANTY POLICY ALSO FAST AND EFFICIENT MARIO

Randy Doyle was very capable and professional in how she handled the various issues with my Mercedes

Wonderful welcome, service was done on time and I had a very nice driver to take me to and from my home while the work was being performed. It was covered by Mercedes Benz, and picking up the car my service manager just handed me the keys and a receipt. $0

Amazing Service, amazing Service Manager Jim. Exceeded my expectations 100 percent. Great facility and customer care. Thank u

Bret was courteous, clear, efficient and attentive. A very good experience.

Amazing Service and customer care. The Service Manager Jim is super helpful and knowledgeable. Great facilities.

Smooth and efficient. Brett did a great job!

My mother told me that if I didn’t have anything nice to say, to say nothing. NOTHING!

Good customer service. Always feel like the customer comes first.

Stephen and the whole team at Mercedes Sarasota was great to deal with. We bought a used Audi A3 convertible, the car was immaculate, and the entire buying process was professional and effecient. I would certainly go back to this dealership for another car.

Shawn the Service agent was very courteous and knowledgeable.

I just had my schedule B service performed and I had a very fantastic experience with my service advisor Judy. This is my 7th Mercedes Benz and I have never had a service advisor more attentive to my questions and needs. Thank You Judy for all you do to me and for your dealership

Overall they were pretty fair. I would rate them higher but it took almost a week and a half for them to pay us for the car they bought from us.

Great experience We have purchased several Mercedes from this store and our salesperson George has handled all in a very professional manner

I brought my 2009 Smart For-Two in for service in 2010 when we were here for the winter and each subsequent winter until we moved here in 2016. Even though they no longer sell Smart cars they continue to proved excellent service. I’ve had several service managers over the years and it’s always sad when they leave. I always feel well taken care of and as I mention at each visit - I’m here for the car wash.

Very good customer service, fast and accurate. Very please with last visit.

Service was very positive. My service person, Judy Schweitzer, is always prompt to assist me, is professional and willing to listen. She keeps me informed of the status of my service.

Jim Foulkrod and his team are 1st class and extremely efficient. I highly recomend!

Great experience, one of the many reasons I keep buying Mercedes. I will keep coming back to this dealership they’ve always treated me with respect and always seek to go the extra mile.

Great customer service delivered in a friendly, efficient manner.

Courteous service rep Judy very knowledgeable, very helpful

BEWARE!! Worst service ever. I’ve owned five Mercedes over 15 years and this is the worst service department ever. Jim the supervisor is useless and Lisa it’s like a robot that says the same thing over and over again. Their only goal is to make sure that everyone is charged even though they might not need to be. Brand new Mercedes less than 5000 miles had a nail in the tire they tried to charge me for a new tire. Crooks In disguise at this Mercedez location.

Working with Tucker Kittle at Mercedes-Benz of Sarasota was the BEST!!! He was helpful, took the time to find the exact car I wanted in Red, went over every detail of the car and how to use everything, and just made me & my husband feel like we were valued. He was an absolutely pleasure to work with. When we went to purchase the car it was shiny, bright and beautiful. I also have to give a shout out for Jason Killingbeck with helping us determine about an extended warranty and some other extras. Everyone at Mercedes-Benz of Sarasota are professional, pleasant & I recommend you go there for your next car.

I was nicely reminded to make the appointment, the check in process was efficient, obtaining the loaner went fine. It was clear what needed to be completed on the car and one additional issue was found that needed to be addressed. I did have to call to get an update on completion, but the call was returned promptly so that was not a big deal. Nicely done!!

Tyler was extremely helpful, he spent a lot of time with me, answered all my questions, he was very professional ,I enjoyed the experience & would recommend the dealership to anyone

It was a pleasure to have my repairs done at Mercedes Benz of Sarasota. The waiting area was clean and bright and very comfortable. My service was completed quickly and at a reasonable price!

They are awesome!! My driver side air suspension collapse and I my tire was hitting the wheel well. Since I was closer to them than my house, I called and explained it was an emergency and they found a way to fit me in. Thank you so much to the crew, they saved my day.

Got a little frustrated at first with the time is took to reprogram my car for another key. Team in Service Dept worked together well. The lady at the Parts Department is fantastic!!!

A totally pleasant experience from our first contact with MB of Sarasota that continues today. Our salesperson was top notch, and only by shopping around at other high end dealerships could we appreciate his expertise - knowledge of the product, the ability to explain things, a willingness to "work" with us, and great follow up. Beyond that, Alan was professional and very personable as well. If my friends are looking for a high end car there's no doubt that I'll encourage them to talk with him as part of the sometimes difficult process of buying that next vehicle - he'll make it easier. We'll see what the future holds, but based on what we've experienced so far, five stars is strongly deserved.

The price estimated to repair my car was absolutely ridiculous. I checked the price with two independent mechanics and they advised to run away.

Shawn was polite and timely in providing an estimate for the work that was to be done and an estimate when then work would be completed. The next day Shawn contacted me that the work was complete. When I arrived he fully explained the repairs and had the car brought to service area. I’d gladly recommend Shawn and Mercedes of Sarasota.

Great customer service. I own a Mercedes because of the excellent customer care. Randi Doyle takes care of my car’s needs. I have always been treated with respect, prompt service, and a pleasant attitude. I can say the same for the sales department. No pressure and quick closing when buying a car.

Randi was very helpful in facilitating replacement of the battery. What too longer was the coordination between the repair person and parts to get the battery. There should be better coordination. She is a keeper and very helpful; helps the customer get what they need for the car rather than go by the billing list. Also, I was approached by Trevor to consider a new car purchase, which was of interest. However, the people to do the appraisal where too busy, despite having minimal traffic in the showroom; a lost opportunity.

Notified of upcoming services in advance Always in and out efficiently Pleasant facilities

Randi, another excellent job! Thanks. On time and on schedule.

This is my third car and lease in recent years purchased from MB of Sarasota. My salesman on all three is George Hajalg and he is excellent. He made the ordering and buying process easy. I have also been impressed the finance manager who made the lease process easy. Highly recommend.

Beautiful dealership, I was there with my best friend and his new S450

Everything from scheduling the appointment to pre-appointment coordination and post appointment follow-up was handled very professionally and efficiently. Judy Schweitzer is a terrific service adviser and I enjoy working with her. She was diligent in assisting me with a 3rd party insurance claim which was much appreciated. On the day of service, everything went like clockwork.

Excellent as always!

The service was very good but I had to return shortly to have the sensors recalibrated. Inconvenient.

Randi, service specialist was very helpful and personable. We were greeted promptly and provided a loaner vehicle while our GLC 300 4 matic was being serviced. Very friendly and efficient staff. Well run operation in a very fast paced environment.

Job was done when promised land on time

repaired my vehicle that had a problematic issue with emissions. Fortunately, after some research it was covered under warrantee.

The customer service was ok but the car loan was great!

As a longtime Mercedes Benz owner and currently the owner of 3, a ‘94 E320 convertible, a 2015 S550 and a 2016 GLE 350 I’m very familiar with the cars and dealerships. I have never been treated better or more satisfied than on my 2 most recent visits to Mercedes Benz of Sarasota’s service. Both my E320 and GLE 350 had what can best be described as unique problems. Fortunately the service department was able to resolve all issues. I was treated as a valued customer. I especially want to thank Service and Parts Director Scott Coyner. After carefully listening to me try to explain the situation with both cars Scott simply told me to bring them in one at a time and he would make sure that the issues were properly dealt with. They were and I am a satisfied Mercedes Benz owner once again. My thanks to Scott and his team. Steve Digilio

Excellent Service

I was well treated except having to wait for nearly an hour for a loaner. I don't understand when the rep knows that you are coming in why a loaner cannot be ordered ahead of time, so that you don't have to wait. This is the second time out of two that ir has happened

The service was for a recall. A loaner was waiting ready for me. The job was finished faster than they estimated, and they added complementary multi-point inspection and exterior carwash, as well changed the battery on one of my keys. Very satisfied with the service!

I HATE car shopping but.....I would buy another car from Stephen Williams and Mercedes Benz Sarasota in a heartbeat. The entire transaction went very well from the test drive to singing the purchase documents. Thank you all! GLCSUV.

Fast and experienced roadside service! Thought it would take all day instead of 25 minutes!

Exceptional buying experience and great customer service.

I was treated with the upmost respect and care. Peter, Mr. Williams, and James made the process so easy. I highly recommend this dealership if you plan on getting a car in the future.

Dropped my car off for a recall. They expedited quickly.

Judy makes the visit easy , & enjoyable . Making an appointment through the people who " attempt" to set an appointment are horrible. Judy sets my appointment and it's a breeze. Service manager should make some personnel changes with the individuals who work thd phone's.

After a natural accident happened to my car, Mercedes got my car back to brand new. Special thanks to Shawn Barnett for all his assistance. He was extremely kind and helpful throughout the entire process.

Quality service and excellent technical team. Always go their for service

Steven Williams is a Rockstar salesman! Professional, attentive, and was always there to answer all my questions! James in Finance was amazing also! Paperwork was quick, correct, and explained everything clearly. Thanks for the great experience MB of Sarasota!

First time to Service Dept. at MB of Sarasota was not a good experience.

Very attentive, courteous, helpful and friendly assistance. Fast service, problems found and fixed in less than 24hrs. The best I've experienced!

Excellent service- caught a potential battery issue and fairly priced

Great service, friendly staff and comfortable waiting area

Mercedes has always serviced our cars well. We have been with them for 11 years now and no complaints.

I am extremely grateful to Service Supervisor Randi Doyle and her team for the exceptional service when I turned up with dead battery on my GLC-300 on Monday 8th of March without an appointment. I received 5 star service and was on the road within a few hours. Thank you.

Always a good experience with Judy as my service consultant

The Eco start/stop feature in my 2018 GLC 300 was malfunctioning and the dealership gave a thorough check-up before deciding that it needed major work on the fuel tank. Parts availability slowed the work a bit, but the loaner car provided provided ample compensation. the work finished, my car was returned in great shape, with the feature working well.

I have been with the Mercedes family since I was 22 years old and I have been to different Mercedes Benz facilities before and I must say that the wonderful service person Randi Doyle and also when she wasn?t at her desk Shawn Barnett was very nice and helped me too. Ms. Doyle did everything she could to help me and to provide me with exceptional care. Everyone was nice and the young man who gave me my loaner on March 5th and the end of the day was vey kind too and quick. The young man on March 9th when I returned the loaner was a true gentleman as well. Thank you for helping me out when I needed the Mercedes family the most!

Way too crowded to accommodate a small request that usually would be handled with ease. I had an appointment! Are you overbooking service? Are you short handed? I was told that my priority was lower than those that were going to wait for their cars because I had a loaner and THEREFORE HAD ALL DAY TO WAIT FOR MY CAR! That is PREPOSTEROUS!

Computer update had an 8:10 appt on my way home at 9:15 and they told me on the phone it would be 2 hours! I was pleased plus they checked something for me outside the spot very good!

Judy the Service rep was fully informed at all times of the status of the service/repairs and kept me advised.

I had a great experience with the MB Sarasota. I must give a shout out to Shawn Barnett for courteous service as a service advisor. Keep up the good work and service.

Great sales experience when we bought the car and an awesome service experience!

They did a good job in servicing my vehicle... My warranty was up which i didn't know, so i got a great discount for the service..

Great experience buying our 2017 C300. Salesman Scott Tierney was Very professional, friendly, polite and most important not pushy. I would definitely consider returning for my next Mercedes.

Frankly, I cannot think of any better place than Mercedes of Sarasota to have my vehicle serviced. The attention by staff and quality of care would be very hard to beat. I have always been very impressed, allowing me to leave with a vehicle that feels and drives like new! I highly recommend Mercedes of Sarasota.

Great experience! I would return for further service.

Visit was made very pleasant dealing with my service writer Judy Schweitzer!

My expectations were met.

Everything worked as promised, good job done. Didn't care for the enterprise rental car experience but I understand why loaners are not available. Judy was a great help as usual.

Excellent experience. Sales Rep Bonnie was excellent. The entire staff was great.

Purchased my new mustang GT here this morning. My sales associate Alan was wonderful and made the process incredibly easy. I’d definitely do business here again.

Always treated well here, the facility is a pleasure to visit.

I am fortunate to have multiple high line vehicles and I can confidently say that my continues customer experience with Steven and Shawn at Mercedes Benz of Sarasota service department is truly outstanding!!

Great service, well organized, on schedule with nice cash wash before you go home

Randi, my service rep also does a fantastic jobs

Appointment 0n 2-26-21 with Zhuhai Fattah to check out fan running for an extended period of time after car turned off. He and his mechanic did a fine job of assuring me that everything was fine and they had my car ready quickly, washed and ready to go.

They have been swift getting my car in for service . I appreciate that and having me back on the road again

Service was great, friendly service reps

Brett is an awesome service advisor!! Very happy with service done and the time it took!

Outstanding experience - from the initial contact , all the way the diagnostics, ordering of the parts and installation!! Mercedes-Benz of Sarasota is numero uno!!

Great service, selection, professionalism- all make for a wonderful experience!!!

Great Service and easy in and out! Love Randi, she is always on the ball and good humored

Computer in car failed recently. Courteous but very expensive to repair.

Sarasota Mercedes took very good care of me and my new car.

Quite possibly this was the worst car buying experience I’ve ever had. I bought an inexpensive used car from the dealership and felt that my deal was inconsequential to them. Would not return phone calls or provide needed information for my bank. Would not recommend.

I have previously held Lexus as the Gold Standard for their excellent customer service department but I must say they’ve met their match with the Mercedes service people. Mercedes has exceeded my expectations with outstanding service and care!

Zu got me in for a same day emergency appointment. Excellent service. Very clean and updated dealership.

Terrible experience. Worst car buying process I’ve ever had. Felt like the dealership did not care if I bought the vehicle.

i still cannot understand why my new car has excessive sound on one side and not the other. If windows cause the problem, why doesn't it affect BOTH sides?...To say that the car performs as it is supposed to, then there must be some kind of mfr's defect on this model...no one seems to want to fully explain why the problem.

Once again Randi Doyle delivered. Returned for a scheduled visit and was very pleased with the prompt courteous welcome and efficient appointment, finished early and was on my way. Randi continues to deliver a very high level of service.

Excellent service as usual.

Insulation on bottom of passenger side became loose. Was repaired at no cost and the tow, because of Mercedes and me was without charge. Completed in record time kudos to the service department and the service advisor, Brett, who kept me informed as the car was repaired

Everyone was great! Very helpful and accommodating!!

Kevin was very helpful, it just didn't work out.

Excellent and fast service. Thank you!

The people and location are second to none. Everyone is eager to help with all of your needs and the service area is spotless!

Service department and car loaner was just as expected with no problems. Wait time was minimal.

After an unexpected tire blow-out which was unsettling, my experience here was wonderful. Lisa is exceptional, the experience was professional, friendly, efficient, and relaxing. My bad day was turned around. George, on the sales team, was also great. I decided to check out the new Mercedes models while I was there. He was personable, professional, informative and no pressure. I was concerned going to this dealership, though it's my only option in the area. An experience I'd had in early 2020 wasn't positive. Thanks Mercedes of Sarasota!

Was a very easy and friendly car purchases. They truly went out of their way to get the car we were looking for!

Five star service. I’m really happy that you picked up my car and then brought it back In this current environment it very nice to be treated kindly

Christian was incredible well informed, really heard my wishes and presented the right alternatives for me to make the right choice of vehicle, model, features and price

Good work on the car for recall. The customer service senior folks could use a lesson in being customer friendly.

Great Service and friendly Staff

Exceptional customer service and awesome car - I highly recommend this dealer

Loaner car experience was awful. They used enterprise who was 30 minutes late and treated u like u were buying a 20 year old used car

Not only did they pick up my car for service, they brought me a loaner. Everything was done, paperwork was emailed to me and the employees were friendly. Thank you.

Have always received great service in the Sarasota location. All staff are friendly and helpful.

Everyone at Mercedes of Sarasota is super friendly and welcoming, they took the car and had it ready in no time. Very pleased with their services

As always, respectful . efficient and seamless service experience.

Judy in the service department was wonderful and very helpful

Excellent !

Excellent experience. Giovanni is an amazing Service Advisor and took great care of us.

Randi Doyle, the account manager provided Excellent Customer Service and the entire visit was positive with a positive result.

Friendly, professional service. Outstanding!

Recently Mercedes has made some changes in their service department; they were much needed. I've been a Mercedes owner for nearly 20 years so my experience with the Sarasota group is vast. My past visit was more pleasant than it has ever been. They are now far more efficient and customer oriented than during my past need of their services.

Disappointed that we had to remind the Dealer that they failed to have the front windows tinted, prior to our delivery, now we have to take vehicle back to have windows done.

This was my second visit in over one year of having my car -for maintenance and warranty work. The work has been done on time and everybody in the dealership has been very helpful and professional. The experiences have always exceeded my expectations!

Have used Mercedes service twice now. Both experiences were not good. This time drop off and return of loaner were poor experiences. They allow vehicles to park in front of the service entrance which causes confusion, At drop off there was a chev SUV blocking the entrance and at return a Mercedes RV sitting there. Finally when another car went around the parked cars we went around. Both times we were not greeted but had to get out of the car and wait. When someone finally came there was no welcome. The idea of customer service seems to be lacking. The car was to be serviced first thing but we were never notified that it was completed. Finally around four in the afternoon I called and left a message. It took an hour for a response and was told that the service was completed that morning. The service rep told us that she sent a text to my wife's phone and had called mine. Since we have cell phones there was no record of the text or call on our phones. Had to pick up our car the following morning. I had asked for an estimate to fix part of the front bumper and was told they just had to snap in place and it was fixed. At home I looked at the bumper and nothing was done. While complaining I will speak about our purchase. My wife likes little cars so we ended up buying an SLC 43 AMG. Upon our visit we went into the showroom (that had only a couple of customers) and after ten minutes and not being approached we left. Since I knew my wife would like one of the models, in the parking lot, I convinced her to go back in. Again we were not approach, but I approach a man dressed in a suit that appeared be a manager (At least that is how he strutted around) he told us he would find someone. A young man assisted us and was very good. I asked about the person I approach and was told he was a salesman. Now I don't know if he was waiting for someone but he remained walking around the entire time we were there. If he was not able to help he should have said so and that he would find someone to help us. Again customer service seems to be lacking, I can only feel that this dealership believes they don't need to try and that their product will force people to deal with them.

Always professional service.

Efficient and very good on top of the friendly staff.

Always prompt professional and friendly service at this dealer. I will always return here for service and purchasing. They have a great team who are always there to help.

Bret is an excellent agent. Timely follow up. Accommodated a loaner not being available

I always have a pleasant experience with my service representative Steven

We had brake work done on our 2008 Smart Car. Every day now when we start out the brakes squeak loudly. This was unexpected and we are concerned.

The Service Team is unparalleled in their professionalism, craft, and guest service. I have never enjoyed spending auto repair dollars more. Thank you!

These people will make sure that you're takin care of and that you have the best buy for your money in the best car on the road.

Our service rep Giovanni was prompt, courteous, and very effective in assisting us with out repairs. A read speed sensor for our 2017 Winnebago View (2016 chassis) was covered under warranty. That was happy news. Our B service, coupled with transmission, service was very expensive, however, Giovanni helped a bit by finding coupons for us. I never imagined MB might have a coupon. All was done in a timely manner and the people we dealt with were friendly and professional. Well done MB Sarasota.

I decided to have the Mercedes Dealership in Sarasota repair my 2000 SLK-230 as the top would not properly open. They were able to fix the problem by adjusting and lubricating the cable connection that locked the top at the windshield. The service associate Steven called me prior to making the repair and explained the problem and how it would be corrected. Excellent communication and expedient repair.

My vehicle apparently contacted the dealer because of an impending problem with a tire and wheel. My service rep found that I had an extended warranty the took care of everything but a small deductible

all is good

Ask for service writer Shawn Barnett, first class all the way.

The car service B was done quickly and efficiently while I waited in a large area. The area was cleaned after the couple across room left. All staff members were pleasant, helpful and polite. I have been a repeated customer who has never been disappointed by the work done nor the consideration of the staff.

Had the GPS updated on my 2013 E 350. My car has been serviced from the outset here with Steve App. as service mgr. My car is virtually brand new and ready to roll for another 8-10 years at least!

It?s just the beginning of the year and having crazy luck with my tires! First with a ripped tire, now with a screw puncture causing an irreparable damage but because of a great service at Sarasota Mercedes Benz - it was replaced in no time! Thank you again Steven Appolloni and the service crew for always going above and beyond! You guys rock!

Had excellent service. The customer service was great. Called for needed service and was scheduled the following day.

Another great experience with the service at MB of Sarasota. Thanks for keeping the GT moving in the right direction.

SERVICE ON VEHICLE WAS EXCELLENT BUT ASH WAS NOT WELL DONE AND INSIDE OF CAR WAS NOT VACUUMED, MATS NOT CLEANED OR INSIDE DETAILED EVEN A LITTLE.. ALL ELSE WAS TERRIFIC.

Randi was professional. Everything was complete as planned. Need a little better car availability for loaner cars

It is always a pleasant visit to Mercedes Benz Inn Sarasota. Judy is always a big help in every way. Seamless service

Zu was very knowledgeable, personable and helpful

Timely and efficient. Never had any difficulty with service advisor. She is a special person. I have been going to her for 7 years. Judy Schweitzer is my service advisor and the reason I purchased My 4th Benz at her dealership.

Everything was great except loaner car experience My first car had a bad tire. I had to replace the car. The department opens at 7 am I got there at 6:45 am no one showed up until 7:22

Ken was an amazing salesman! He made the purchase of our vehicle an easy process. He was very accommodating. I highly recommend him. Jason in finance was great too!

Painless experience. Very knowledgeable staff. They were very fair and accommodating. Very well run organization.

Very nice facilities. Waited for service and wait was certainly reasonable. Thank you Randi.

Always exceptional service. Great communication throughout repair or service. Brett is the best!

Competency and courteous.

My overall maintenance service experience was excellent. Very happy with the cleanliness of the facility and my service representative.

I just walk in without appointment , warmly welcome by Mr. Foulkrod service manager after discussion abut the problem with my car the car was taken care professionally and efficiently, Mr. Foulkrod is extremely professional and cordial ,I congratulate you to have in team.

I had an appointment for today. I arrived on time and after waiting 30 minutes, I was informed that the car I was interested in was not there and nobody knew where the car and its keys were. Just before arriving, I received a text message reminding me of my appointment so everything seemed fine. Unfortunately, the car was gone when I got there. I went home and checked online if the car was still available but it was marked as sold (although the seller told me it was still available). They lie, waste your time and don't even want to apologize unless you contact them for an explanation. It is not a professional place at all and I DEFINITELY DO NOT RECOMMEND IT. ZERO STARS!!! BEWARE!

Great service! Always very helpful, professional and sweet. Beautiful facility, very clean and organized. I live quite far away from them, however the have no problem with catering to my needs... with a big smile on their face. Thank you so much for going out of your way for me. Thank you guys!

I recently worked with Tucker Kittle at Mercedes Benz of Sarasota. He was quick to respond, always answered questions and replied to phone messages quickly. He worked hard to find the exact vehicle I wanted and kept me informed during the build, shipping and delivery of the vehicle. I highly recommend Tucker and Mercedes Benz of Sarasota!

Kurt Raguth was great to work with. I’d definitely recommend him to anyone looking for a car.

Randi Doyle is always accommodating. Your service is great. The bathrooms clean. Snacks and water while waiting. I don't know how much more you all can do to please the customer. Your team is the best! As an effort to show our appreciation, my wife and I will give discounts to any of your employees and their families for income tax preparation services. You may forward this email to anyone. Brian and Luz Matlin (941) 662-7213 brianandluz@yahoo.com

Kavita went above and beyond helping us get exactly the car we wanted and quickly. Thanks

Very professional and explained the recall services.

Very professional. Very focused. Very supportive. Found my dream car. Thank you.

Overall good experience! Made buying and signing process smooth.

They did a great job and washed my car also. I would recommend this dealership to my friends and family.

Great service department efficient Better to book on line difficult by phone as got diconnected

The dealer is fine and the customer service was fine. However, the new car we just bought doesn't live up to the previous MB SUVs we have had. The backup camera was faulty and had to be replaced. There was no charge, however, we have never had to bring any other MB car in for anything other than maintenance. A random beeping happens also and they don't know what it is. We will have to bring it in when they figure it out.

This is the second time I?ve been to this dealership Giovanni has taken such good care of me He has my car cleaned and I don?t have to rush for anything . The loaner car is always ready without any hassles. Giovanni take care of me coming and going. Thank you Giovanni

Second wheel sensor to go bad. Two to go. Disappointed that these go bad with only eight thousand miles on the vehicle. Replaced under warranty with no problem. Just don?t appreciate the hassle of getting the repair done.

Attentive staff and service department.

Adhered very well to COVID safety. Beautiful and comfortable waiting area. Took 2 hours for maintenance on the car that only had under 2 K miles. That was an excessive wait.

Mercedes-Benz of Sarasota is a very professional place to do business. They take in account the customer’s needs. They are thorough and professional. Our service advisor, Peter Bolduc, made the buying process informative focusing on what was important to us with no pressure. When we needed service, Peter picked up our car while dropping off a loaner. I would highly recommend Peter and this dealership.

Bill Zimmerman was very helpful and knowledgeable regarding our 2021 GLE53. Learning about the operation of the car from Bill’s experience made our transition smooth.

Mercedes did not inform me that I would be receiving a rental from Enterprise which I would be responsible for. Additionally as a result of dealing with this unexpected wait time, I was also late for an appointment that was scheduled for half an hour after my drop off. I?m also still waiting for Enterprise to credit my charge card for the hold that they put on my card for the rental!!!! Customer service is deteriorating!!!

Without question, the quality of the car is important, but the quality of the employees and the service they provide is of utmost importance. My service coordinator, Judy, is absolutely terrific. She knows the product line and offers really outstanding advice and service. She is the best! I frequently recommend Sarasota Mercedes-Benz and will continue to do so.! Great job everyone! Daniel Kennedy

Excellent experience. Mr. Kittle is a true pro. Very satisfied. My GLS 450 is Amazing.

Service on this Airstream Atlas (MB Sprinter)was punctual and comprehensive. In our previous experiences with MB service (we have two MB cars) it has been standard to wash the vehicles before delivery. Since this vehicle is a Sprinter, perhaps dealer does not have a proper car wash, but it was returned quite road dirty. An. service representative named John took nearly an hour out of his schedule to review all the electronic workings of the vehicle, including NAV and other systems. The we greatly appreciate. John was thorough and professional in all respects...thanks John.

I had a very great experience with the helpful staff. John was amazing . Taking over an hour to show me the features and various settings on my new Mercedes. Arnie was so very helpful as well and said to call any time I had a question. Jeanine was a very kind and warm sales lady. First class dealers!

Recall on sunroof. Check out. No issue. In and out in an hour.

Steven was wonderful to work with!! He followed up, answered all my questions, made sure everything was perfect for me. I hope to work with Steven again when I need service!

As usual I got great service with great communications.

Very good dealership, sales and service. Special shout out to Judy Schweitzer who took care of me on my last service visit.

Very friendly and professional Service Department

Pleasant and easy to deal with from making the appointment thru to getting our Sprinter van serviced.

Very thorough very efficient very knowledgeable…… Pleased

The staff at the AutoNation store was knowledgeable and well informed, very helpful through the whole process. Excellent service.

Service is excellent . I did not buy my Mercedes there but they have excellent customer service.

Always an easy experience. Wouldn’t take my car anywhere else!

Brett a fantastic service rep!All my issues were resolved completely and correctly.

Scott was professional,accommodating and honest. The experience was quite pleasant.

Service was quick and efficient. Steven dose a great job

as usual every thing went well.my service manager who i have had could not be better as is dave apgar who does my service

I particularly liked my salesperson, Jeanine, who was courteous, knowledgeable and willing to help me through the process.

My best car buying experience yet!

Service was excellent! Appreciate the quick turn around in resolving my issue.

Janien was awesome! She worked her magic and we drove off in the car we came for. Very friendly atmosphere. Definitely recommend. Love our new E550 convertible. We couldn’t be happier. Thank you for everything!

Steven Appolloni is awesome at Mercedes Sarasota. Ripped my tire on my way to work and got my car in and a loaner right away, and had everything sorted out by early afternoon! He?s the man! Awesome service as always!

Excellent service. Appointment was honored and on time. Service person was wonderful and helpful.

Service is very good 😌 and the staff is friendly

Excellent service and care from Stephen Williams who was our sales rep.

Had a great experience and first class service. Tucker is a true professional and made the transaction painless.

All I can say is wow! As a first time car buyer, I never expected such a fun, smooth and thoughtful experience. Alex G. is an angel. He took me on an amazing test drive, completely blowing me away with safety features and luxe surprises in the car. After a bit of negotiation, I feel like he got me a FANTASTIC deal on my new GLC 300. Alex seemed to really care about me and wanted me to ultimately be happy in my purchase. Trust and car dealing would not seemingly go hand-in-hand, but Alex changed the game. To throw icing on the cake, he surprised me with a BIG RED BOW on my new purchase. If it wasn't COVID, I would've given him the hugest hug ever. Thank you SO much to Alex for a memorable and amazing experience. Also honorable mention to Debra in finance for getting me what I needed in the smoothest deal ever. MB of Sarasota, you've set an INCREDIBLY high bar!! (PS - everyone wore masks, and made us feel safe, unlike other luxury dealerships on the strip...)

All I can say is wow! As a first time car buyer, I never expected such a fun, smooth and thoughtful experience. Alex G. is an angel. He took me on an amazing test drive, completely blowing me away with safety features and luxe surprises in the car. After a bit of negotiation, I feel like he got me a FANTASTIC deal on my new GLC 300. Alex seemed to really care about me and wanted me to ultimately be happy in my purchase. Trust and car dealing would not seemingly go hand-in-hand, but Alex changed the game. To throw icing on the cake, he surprised me with a BIG RED BOW on my new purchase. If it wasn't COVID, I would've given him the hugest hug ever. Thank you SO much to Alex for a memorable and amazing experience. Also honorable mention to Debra in finance for getting me what I needed in the smoothest deal ever. MB of Sarasota, you've set an INCREDIBLY high bar!! (PS - everyone wore masks, and made us feel safe, unlike other luxury dealerships on the strip...)

We typically do not enjoy the experience when having a vehicle serviced but that is no longer how I feel after the professionalism displayed by Brent (sp?) while having our E350 serviced the other day. Wow, talk about taking care of the customer, and ensuring we understood every aspect of the service and what we were entitled to from our prepaid services and warranty... I won’t go into details, but that is not the experience we had at the Clearwater Mercedes dealership. We bought this car for a reason, and service is a continuous process... it’s not about the sale; service is where the relationship grows. Great job... thank you.

Giovanni is my service advisor and has been since I Purchased my vehicle. He is exceptional. He makes the service experience so much better than it ordinary is when one has to take a car in for service. I highly recommend him and the dealership.

I would recommend Mercedes-Benz Sarasota to anyone they have a service manager JIM FOULKROD AND HE IS THE BEST if you have any problems.

Excellent specially the care and commitment of Traver Massetti He is the best. I hope become a car salesman because he the personality and the care every buyer need. This buying time was the best!!!

Although Sarasota Mercedes purports to be an AutoNation dealership with no haggle pricing I just attempted to purchase a used SL600 advertised in in Autotrader with an AutoNation logo listed at $19,995 and the GM Ernie said it was a “mistake”. He’s over riding the AutoNation pricing and attempting to get a whopping $35,000 for the car and I’ve filed initial complaints with both AutoNation and Edmonds.

Once again the service department at Sarasota Mercedes were flawless!

From sales to parts to service, everyone is a pleasure to deal with. I just bought a used e 350 convertible that had an issue with some hydrolics for the top. They went above and beyond in order to fix the issues.

After a long wait on my ordered SUV (due to COVID) it finally came in. We are extremely happy with it. Our sales person, Tucker was wonderful. He helped us through the changes needed because of the line shut down and year change on car with excellent ideas to keep the car the same as we had originally ordered. From the first moment we stepped in the dealership until the day we drove away and beyond he was and is always there to answer any questions we have, and with much patience. I would highly recommend this dealership. We are super thrilled with the car and the dealership.

The service. People are very professional and friendly.

I was interested in a car that was listed for sale on a website. Then I find out it is getting serviced and prepared for sale. Then I get a call the car needs too much work. Why list a car that is not for sale or ready to be sold? I wasted time and ended up being very frustrated. Sales guy was nice but this is a dumb business move.

Great customer service. Employees very professional

Stephen Williams was my salesman and was very professional in helping me purchase the GLK. He followed up and he will be my go to guy for anything Sarasota Mercedes Benz in the future. Love my car ?!

I met Kurt when I walked into the dealership in sarasota. He was personable and very helpful. He answered all my questions and helped me buy a fabulous SUV. He walked me through all of the techy stuff on the car. I love my new Mercedes ❤️🎁🌲

Good job doing a regular service update to my vehicle.

We were pleased and impressed with Mercedes Benz of Sarasota. Everyone was wonderful, knowledgable and welcoming. Ken Johnson, our salesman was outstanding. He was professional, very helpful and always pleasant. He was with us from the time that we first saw the car until it was delivered. It was a terrific expirience.

Brett Thanks for getting our car fixed before Christmas and a loaner.

Very Good experience! I would go back to Sarasota Mercedes Benz to get my car serviced

Terrible customer service, not applicable to Mercedes-Benz standards

The manager Ernie Withers was extremely helpful when we had a problem. He responded immediately and made sure there was a resolution that was satisfactory to both parties involved. We would highly recommend this dealership. Arlene and Tom O'Keefe

Excellent service. The facility is clean and safe. My representative Judy Schweitzer is as always a pleasure to work with. She is very professional and will keep my coming back for all my future vehicles.

Tony was great! Simple, easy, and knowledgeable overall wonderful experience.

on time; loaner car available, judy schweitzer, asst. service mgr., is responsive and knowledgeable. no problems encountered. problems encountered

Great people . Excellent customer service. Very professional.

Ken Johnson the Internet sales guy was great from the start of ordering the car to the finish in picking it up at the dealership. I would highly recommend Sarasota MB

First time buying experience at MB of Sarasota. Was very pleased with the entire process. Knowledgeable and efficient staff.

My wife and I purchase a new crossover and our salesman Alfredo from Merchedes of Sarasota was very friendly and kind in helping our process go though smoothly

Service is always good and this time it was completed before the estimated time allowed.

3rd time in for my brakes. They squeaked. At this time it has been about two weeks and so far there is no problem.

Excellent service, The staff are friendly and knowlegeable.

Competent but long wait to complete service. Facility comfortable.

My service representative, Judy Schweitzer, is great and so is the entire staff.

Just had my c300 in for its first annual service and could not have had a better experience. Brett and his team took care of me as soon as I pulled in. Nice clean spacious waiting area. I watched them work on my car through the glass wall. I was in and out in just over an hour in a serviced and washed car. Couldn’t be happier.

Taking my GLK350 there for service is always a great experience. My service advisor, Judy A. Schweitzer always make sure my concerns about my vehicle is met.

Randy makes everything pleasurable always brings a smile to my face she?s a pretty good asset for your company

I discovered I had a flat tire while driving and went to the service area for help. I spoke to Judy Schweitzer, who has assisted me many times in the past and I was very pleased with her assistance in resolving my problem. She arranged the repairs and the transportation I needed to get home. She was also personable and reassuring.

Second time vehicle serviced for same issue. This time a new part was ordered. Will have to return vehicle to dealership a 3rd time to have item repaired.

I went in for the complementary tire rotation and it was so organized, hassle free, and quick!

Jim F the manager does not understand customer service. Unfortunately he is unapologetic and abrupt. He can not admit when his team made a mistake and handled this situation poorly. I’m very disappointed in the supposed “great” customer service of Mercedes.

This was a first rate experience all around. My Sales Advisor, Mr Francella understood my objectives from the very beginning and worked tirelessly to make sure they were realized. He made the experience .

Receptionist and Jim Foulkrod are rude and interrupt you before you can finish a sentence. They were confused on when my car part arrived and confused on my loner car that was promised. It is a poor way to talk to anyone the way they did, not just a customer. I thank Scott Coyner for making things right and helping us.

did not fix my land rove i purchased 11-17 and drove less than 100 miles this suv should have never left the lot the way it is

As always my service experience was excellent, they constantly exceed my expectations through service and giving me the feeling that I was very important to them. This dealer defines the meaning of service excellence and quality of results. Extremely happy.

Alway received good service. Very pleasant workers.

Great customer care and service. Was having trouble with a headlight no one could fix. Made an appointment with my service person, Courtney Jordan and all was fixed within an hour. Sarasota's Mercedes dealer treated me as a VIP. My next Mercedes will come from them. Thanks for excellent Customer Service!

Everything was great, except one of my repairs was to turn off the check engine light, which they did, but it came back on a week later.

Always friendly service accommodating and knowledgeable

Very proper , friendly , the job is well explained and done right , cars are given back washed ,loaners are the same as your car , staff very helpful

Excellent service. Courteous staff. My service Bret Ferucci was great. I highly recommend this place.

GLE 350 SUV 2020: Great responsive service at dealership regarding factory recall of star logo ground-fault that caused car to not start and electronics to go haywire. Service manager, Brett Ferrucci was very attentive in getting fault corrected. (Not happy with the Mercedes Roadside Assistance in follow-up with status of tow truck after initial call. Received a call from a vendor/dispatcher after an hour who seemed confused.) Dealership facility is top-shelf.

Just what you would expect from a MB dealership. Thank you.

Service Dept very friendly and helpful.

Picked up a nail in a tire, made one phone call and they found the time to take care of the problem the same morning!

Service rendered properly on time and vehicle cleaned.

Buying my Mercedes was a great, fun experience! The sales man to the service were helpful and available...keep up the good work!

I had my 2014 E350 repaired recently and had a great experience dealing with Randi in the service department. I was out of state at the time and Randi worked out all the details of getting the car towed to the dealership, working through the extended warranty program and keeping me well informed of the diagnosis and repair process. I would recommend this dealership and the professional staff working there!

Working with Tucker Kittle at Merceds-Benz of Sarasota was the BEST!!! He was helpful, took the time to find the exact car I wanted in Red, went over every detail of the car and how to use everything, and just made me & my husband feel like we were valued. He was an absolutely pleasure to work with. When we went to purchase the car it was shiny, bright and beautiful. I also have to give a shout out for Jason Killingbeck with helping us determine about an extended warranty and some other extras. Everyone at Mercedes-Benz of Sarasota are professional, pleasant & I recommend you go there for your next car.

Chat was a great help expediting service. Would not have worked without it.

Good service and efficient agents doing a good job. No complaints.

Bill was wonderful! Very knowledgeable and took the time to make sure that the C43 AMG was exactly the car I wanted.

I have always had a very positive experience at M Benz of Sarasota. When u arrive to have car serviced there is no waiting time... u r immediately greeted and taken to your service rep... mine is Judy, whom I always enjoy seeing. From there, pick up my loaner and that’s it... very smooth process...folks are friendly and accommodating.

My back passenger tire light kept coming on even after adding air as well as a weird service light “auxiliary battery”. I contacted James and he said no appt needed and that they could fit me in. I came in and waited and it didn’t take long. They ended up finding a nail in tire on the interior where I couldn’t see it. I was thankful they fixed that ongoing issue. The staff was friendly. Only issue I had was there are signs posted as you pull up that read “ no complimentary car washes at this time due to Covid “. Seeing the signs made me not think twice to tell the advisor not to wash my G Wagon because it’s got a wrap on it. They can’t be taken through a car wash so I always tell them to note the ticket but why would I if they have those signs posted? When they pulled it up I noticed water dripping.. I inspected it the best I could and didn’t see anything major but that was scary to say the least.

Judy in service is always tops, she makes sure all is good for customer.

Service Advisor Brett Ferrucci was absolutely tops. We were bringing in 2 cars for service and the throttle module in my wifes car went haywire on the way. Brett was great in getting her car in off the road and shepherding it thru the repair process. I understand that problems crop up. But its how the dealer responds that counts. I couldn't ask for a better experience. I know his actions represent Sarasota MB. I couldn't offer a higher recommendation. He was caring, knowledgeable and very pleasant to deal with. Bravo, Brett and thanks!

My car went in for service - it was taken care of in a timely fashion. Judy in the service department always takes cares of her customers!

They treat their customers like family

My wife and I ordered a 2021 A220. It arrived faster than we expected! Kurt advised us as to the progress of the delivery and was above and beyond a great person from whom to buy this car. Best car buying experience ever. Highly recommend this dealership!!!

Very positive experience. Car is beautiful and had all the features i was looking for at this time.

I waited for someone to ?check me in? snd served myself to a delicious cup of coffee. Meantime another customer arrives and is attended to first. Ok. After routine service I asked valet for screwdriver to remove old plate which he promptly gave to me and watched as I struggled to remove screws and remove old plate.

All problems were identified and delivered to me for my consideration. I chose to have the Service staff follow through with, and I accepted their advice and trusted their integrity.

Bret helped me with an unexpected problem with my car. Had no appointment but he got me into a loaner and problem was fixed same day! He is great!

Even the loaner car had the radio tuned to my station.

Satisfied, efficient, pleasant, helpful, on tme safe

They were very kind and listened to our concerns. Had a few problems with our Volkswagen, but we feel they went over and above to make things right. Our sales person Janine was very professional and made sure we were happy before we left. Even though we bought a Volkswagen, they treated us like we bought a Mercedes. Very, very impressed!

First Class Professional Service

Great salesman and fantastic service

Steve Appolonia is a fantastic service representative. He along with this service department is one if the reasons I am a repeat buyer at this dealership. They make everything easy and the few times I have had a problem Steven worked very hard on my behalf to get something covered under warranty. I highly recommend this service department at Sarasota Mercedes.

Bought gps chip they said we would have in a few days. Had to follow up to remind them to ship the chip. Should not be my job to follow up on a 675 part

My Winnebago RV is on a Mercedes Sprinter chassis. MB battery would not crank over engine. Thank goodness for battery boost. Took unit to MB of Sarasota. Battery tested weak and replaced under warranty. Been going there for years with my excellent service advisor SteveA. Perfect location, always treated well by all staff, appointment scheduling and of course SteveA. Really miss cookies!

I did not have an appointment but they got me in right away. I was out of there in 2 hours. Comfortable waiting area.

Awesome service and great service repair. I wasn?t there long which was good.

NA, my responses are sufficient. I was completely satisfied.

Drop off and pickup went smoothly. I appreciated the loaner. All work was done on time as promised.

Very pleasant buying experience. The service advisors are also very helpful and courteous. Definitely a customer centered dealership.

Great service and super fast. Judy is vey good as usual.

Good experience, easy to get a loaner, service rep tracks progress so you know how long it will be, everyone is very courteous,

Felt safe easy in easy out thank you

Fast efficient service. Work completed on time

Steve Appollonis did his usual great job on my 80,000 mile service. He has been my rep for years, and his service and the overall quality of service from the dealer have been the best.

Tony in sales was outstanding from beginning to the end.

5 Star Review. The employees at this location are so friendly and helpful