Recent Reviews from Mercedes-Benz of Sarasota

My service advisor, Randi, was great. Invoice quote for “ miscellaneous engine repair $2092.44” had no details. What was the problem? What needs repair?

They always make sure im okay by letting me know exactly whats wring with my car, and they also make sure the service is great with the drinks and snacks and chairs. its an overall great experience.

Beautiful dealership with lots of helpful staff. Great, helpful service dept.. Great experience. Thomas is their best service writer, with real compassion for the customer.

A+++ experience as you would expect for our first luxury car buying experience. Alun with the sales team was great and helped us test drive a few vehicles before we laid eyes on the perfect CPO Mercedes GLE350 for our family. Robert and the finance team helped us with our trade-in (over KBB value) and got us a ‘better-than-market’ interest rate. We are extremely happy with our new Mercedes and very excited to be part of the Silver Arrows ownership club! Thank you Autonation Mercedes Team of Sarasota!!!

Peter is an amazing salesman. Loved the whole process here, super easy.

The service department always takes care of me Glenn is attentive and nice.

Thank you Peter in Sales for helping me purchase my car! Im so happy and the whole team are amazing!

Once you get your advisor it's smooth sailing.

Chris Robinson was friendly, helpful, and answered all my questions. Great Service Advisor

Lisa Gillespie helped me with my car when I dropped it pff for service She was very helpful and tentative of my problem

Donna and the service team welcomed us. Fit in our AC repair, and got us back on the road home, cool and comfortable. A few weeks earlier, we had taken our MB to Another dealer (about 2 hours south on I75). To check all systems, levels, to make sure we were ready to cross the country. They had car 4 days, and charged me about $350… End of May in SW FL and they never checked AC. Told me “I should have held a thermometer by vent”… I will never go back to them, MB Sarasota is my new dealership, even if I have to drive 2 hrs north to get there!

I was taken on-time. I was asked if I wanted a car wash which I passed on. I had been told the repair would take approximately an hour. The repair was completed and everything wrapped up in less than 30 minutes. While I did not purchase this vehicle from the Sarasota Mercedes dealer, it is very likely that I will purchase my next vehicle from this dealer, assuming I purchase another Mercedes. Overall I was completely satisfied and would recommend this dealer.

5/27/2023 - updated review as Glenn was spectacular with getting my car serviced. It was notated to turn my service indicator light off. Everything was good about this visit however they don’t wash your vehicle like they used to but overall great visit this time. Typically I don’t have issues however when my car was serviced on 5/14/2022 and the Service Due Notification was left on. Please be sure to turn your car off and back on after you pick it up. I live 20miles away from the dealership and had to drive all the way on since they has to be turned off at the Service Center. I was offered a free car wash (it wasn’t washed when serviced) for the hassle of being inconvenienced and having to drive 40miles both way for their mistake.

Aside from the $550 service B price tag, which included an oil change and air filter replacement, I have nothing but good things to say about this dealership. Everyone was very pleasant and professional and service was very fast and thorough. I especially liked the visual tour of my car sent to me after the work was completed, letting me know the condition of the parts and such.

My s560 annual maintenance service was scheduled in a friendly, professional and timely manner by Service Advisor Steven Appollini. The work was done expeditiously and completely without additional costs.

Michael B. Is great! A pleasure to be associated with him.

My service representative, Lisa was very helpful in providing service required. She also answered all of my questions regarding car service in Canada. She provided a ride to my home and back for the length of the service. The driver was very friendly and competent. The service was completed in a timely fashion. An all around 5 star experience.

Amazing experience.Vlad went over and above. Highly recommend!

I’ve been a Mercedes customer for over 30 years and this Dealership offers an excellent level of customer and auto services. Great job to Donna Knight and her service team!

Scheduled my 1 year service for the morning, had a loaner, was able to grab it, get to work, and the work was done within 2 hours for me to pick my car back up and head to the airport for a flight. Taylor was fantastic and made the whole process so smooth and easy.

We went to buy a sprinter van from Mercedes the staff was great the service was fantastic

Absolutely wonderful service! My wife and I always appreciate the extra mile Mercedes-Benz of Sarasota goes from simple scheduling, fast response, exceptional work! We will always buy our cars here and get them serviced by this amazing team!

They did not do a complete service in spite of the fact that we gave them instructions. When I asked why they blew me off.

I?m so glad I was able to find a car that I like. Thanks to Mercedes Benz and a special thank you to Jeanine. My kids loves you. You?re the best.

Overall , I have had good service since moving here in 2019: my most recent service with Micheal was great. The shuttle service on the drop off part was good too as I was originally told I would need to leave my car overnight. I had to call back to get the ride back needed to pickup my car as they finished in one day but I had already planned for the overnight so dropped it on a Saturday understanding it would be Monday to get it back. I called midday so I could get my car back. I don’t mind using the shuttle service but would like to get followup when told it is going to happen.

We did a scheduled maintenance this month at Mercedes-Benz of Sarasota. It was a awesome service. We appreciated it so much.

Mercedes may have a star as a logo, but it has 3 superstars in their Sarasota sales team! Jeannie , Scott and Kyle all deserve kudos for the profess yet personal way they guided me through my decision making process!

My 2021 GLB is approaching two years old, 12,000 miles and the expensive B Service was recommended. I have always followed the recommended MB service schedule, but $800 seems excessive. Still, the Sarasota service was prompt, my GLB running great and I am ready for summer travel.

Purchased my Mercedes at this dealership and I would not call it a real Mercedes Benz dealership as it’s owned by AutoNation. Research this company and dealership before spending your hard earned dollars! This dealership is a joke! Bad customer service and business practices. I refuse to get my vehicle serviced here. For example: My car needed service and I was told no loaner vehicle available (I have never been given a loaner at this dealership) in the past 5 years so no surprise there. Be sure your MB parts are replaced with (OEM) Original Equipment Manufacturer parts which is the same design and specs that the manufacturer uses and not after market parts that might not be the best quality and more of a benefit to the dealership. Pay attention to what you sign…you could be agreeing to after market parts and don’t even realize it like I did. 👀This is just two example of many bad experiences that I have had here. Just go to Ft. Myers or Tampa at a REAL Mercedes Benz Dealership that provide high standards of excellence and don’t need to worry about how you and your vehicle is treated. Or, in my case I am probably going to sell my MB and get an Audi or BMW. Problem solved!

I brought my 2018 GLC in for service A and could not be more pleased with the customer service. My service advisor Steven Apollonius, is so awesome. I travel from Punta Gorda to Sarasota, a 2 hour round trip and do it because of the great customer service. Steven is so professional & kind explains all of my questions and provides options. On the particular day I was in for service there was a major accident on 75 South and Steven checked the road conditions before I left so I would know the best route to take back home. Also, the waiting area is comfortable & clean! Thanks to all the Sarasota MB team!

I went there to see a car I found online and they were nice right from the start. I worked with Karrina Wischki . She was friendly and when it was time to get the value of my trade she had super bad news for me!! She handled it like a champ… let us leave super sad to digest our news. They really gave me piece of mind about what happened and helped to make sure we were very comfortable with what we were purchasing on all fronts. It was a calm process. Didn’t take long. No annoying music playing in the showroom. Was a simple and easy car buying experience. She has a great personality and I think was a big part of what made me decide to not go anywhere else!! My finance guy was a champ too!! I had fun today. And drive home with a great little car for my kiddo!

We had an excellent experience at Mercedes-Benz of Sarasota. Our salesperson, Craig, was both friendly and professional. He did a wonderful job navigating the car buying experience from beginning to end.

Randi Doyle is a wonderful person to represent MB of Sarasota and myself, her very longtime client! She’s on time on task and totally responsible and reliable.

I am very happy with my purchase. My salesman and all involved were very helpful

Taylor was great. From the point where I asked her to shepherd a replacement of the windshield until its recent completion, she was on the ball, courteous, prompt and kept to the anticipated timeline.

As expected, my service at MB of Sarasota was lovely. Communication was clear, and as always, everybody was very friendly and accommodating. And the cookies are always fresh!

Service was done efficiently

Mercedes can't even wash a car after an $1800 service that took 2.5 days. Terrible

I bought a used Honda Odyssey from these guys on 5/12/23. The whole process was complicated by unnecessary crap. Papers that were emailed to me were sent as a picture (jpg) of 3 documents lined up on a desk instead of a pdf. I had to point out to the sales person that I couldn't sign a picture of documents. They didn't tell me they didn't take outside financing until the day before I came down and after I had secured my loan. Turned out that wasn't true because I did use outside financing. They knew that I was flying from out of state to get the car, but they didn't mention that my wife and I BOTH had to be here to get the car until after I had booked tickets and there was no room on the flight left. This was not communicated until 2pm the day before. The explanation was reportedly due to my financing through my bank USAA. I had to re-do my loan through USAA last minute because of this. They also pitched a fit about my bank paying them via direct deposit despite that being faster. Most of these hurdles and excuses appeared to be designed to force me go through the dealer financing. Once I arrived there was only one key, which they refused to help me get a second despite this being a 2023 car with only 1700 miles and the previous dealership the car was at was in this dealership's extended network Autonation. They told me it was a CPO through Honda since it had previously been certified as a CPO at the Autonation Honda. Once I arrived, that turned out to not be true. I was then told it was certified CPO through Autonation. That turned out to not be true either. Overall, wouldn't do it again. Edit: To top it all off they removed the back windshield wiper and didn't replace it.

Their service is great! Randy is a great service department representative

Mercedes of Sarasota took very good care of my GLS450. It had an electrical issue just prior to a planned trip and they got it in and repaired the problem the same day I called! It took less than an hour for them to diagnose, repair and clean my car. All done on time and very courteously. I will be using them for all of my maintenance needs in the future.

Fast and thorough service! Love working with Randi!

The issue with my car was found and fixed. Great job!

Service advisor Michael Bodmer has excellent manners and he is very thorough explaining the details of repairs and/or what?s is needed for the next check up.

Lisa Gillespie took great care of our GLA, best service tech. Worth the drive to make sure your vehicle is well taken care of.

Recently had routine maintenance done at mb of Sarasota. I waited at the dealership while service was performed I was greeted right away went I arrived confirmed the service to be performed. I was kept updated as the service was performed. And was pleasantly surprised when the service was completed in about 2 hours. Thank you mb of Sarasota

My car was serviced as promised.

As for my past visit... The service department did a great job and did what was required for my A service. I did like the video from the technician on the values from the inspection. Great job all around on my vehicle.

Craig Antonuccii, he is a great sales man, knows his business and gets good job done. Thank you so much Craig!💫

Buying my C43 AMG was a pleasant experience. The service Dept is efficient but I live over an hour away and they never seem to have loaner car available unless you make your appointment over a month in advance. Not sure why but a huge inconvenience when this is suppose to be one of their perks….hummmm. Twice now there hasn’t been the loaner car available. Is this no longer a Mercedes perk?

Our scheduled service went as smoothly as possible. Steve was prepared for us and everything went well

Great service done right. My service adviser was Lisa Gillespie and as always she was very personable and ensured that my service was done promptly.

My primary battery went dead and needed replaced. Randi Doyle got me in right away and I was out in 70 minutes

Good and flexible. The person making the appointment should have better explained the difference between a ?wait appointment? and a ?drop off appointment.?

Tom Kneski was very helpful in explaining the service that would be performed, and contacting us promptly when it was complete.

Lisa Gillespie has once again made my day. I have had some nagging problems with my 2008 SL550 and she worked closely with the Service Technician to find and resolve all of the nagging problems ... so great to have my car back and running like it always has!!

Best Mercedes dealer service that I have experienced! The service work was completed earlier than anticipated.

For the last five years, Mercedes Benz of Sarasota has been my number one stop for all my new and used car needs. Alan always ensures that we have the smoothest deals with no games. Alan has always remained attentive, professional and kind no matter how small our purchase. James in the finance department was equally helpful and only added to our wonderful experience. Thank you Mercedes Benz of Sarasota, Alan and James for making us life long customers.

Excellent service by Randi Doyle during last two visits. She got me early appointments for replacing a part and addressed rattle and plastic warping issues that I brought up with a smile. Great job Randi!!

When I pulled up there were close to 20 cars in the service stall and I got pretty nervous that check in would be a hassle. On the contrary, I was checked in with ease. Taylor was my adviser. She got me in and out with ease. The service was shorter than expected and slightly less money than the original quote.

Car battery died when I got home Didn?t have a loaner car - I had to pay for Uber rides I paid more to have the car detailed b/c they had to remove a few spots of sap, but that didn?t even get removed

Tony did a great support providing information and matching our demand versus GLC features.

Had my car c300 ‘15 serviced at Mercedes dealership for maintenance. Service advisor Glenn was honest and I felt not pushed into to rush to have to do any additional service work. I was properly explained what needs to be done in near future. Glenn sounded knowledgeable and answered all my questions. I will schedule future service appointments at Sarasota location.

Great experience with Blake Jones - efficient, quick, professional and knowledgeable. Willing to take whatever time was necessary.

Justin in sales was great and did a wonderful job. He made me feel very conferable. Hats off to Justin. Thank you

LISA GILLESPIE performed a stellar job facilitating our B service for our MB. Had a great loaner car for a few days and the service was done, car washed and ready to go. Great job!

As always Chris took very good care of me. This time around I wanted to wait for the car since it was a straight forward service and expected not to take too long. The inspection process turned up a nail in a tire (5th since IAN). Set up in the waiting area with my laptop, coffee and fresh baked cookie from their self service bar. All in all I was ready to go within an hour. Thank you again.

Excellent customer service and repair work. I also previously bought my car there and would highly recommend them

Everyone at the dealership was beyond helpful. Scott and Brian did a amazing job getting me into my new car.

Just picked up my S550. At Mercedes Benz of Sarasota. Very poor service. Will not plan to be back.

The team at Mercedes was spectacular as my wife enjoyed the process of getting her new car! Hats off to all.

Always pleased with the customer service and maintenance work done at Mercedes of Sarasota.

Beautiful dealership, with attentive staff, excellent service department and first class autos for sale.

I am the 2nd owner of this vehicle with approximately 34K miles at this time. In spring 2022 I noticed an unusual noise and vibration as well as aggressive shifting of the transmission. I have an 7 year extended warranty contract with Endurance and I scheduled service with Sarasota Mercedes. I was assigned Lisa Gillespie as my service rep and she has been wonderful. The original diagnosis was to replace the transmission and torque converter which was done. Six weeks later the same noise and vibrations returned. I returned the vehicle and was told it was a faulty torque converter which would be replaced at no cost. Four weeks later the same noise and vibrations were eveident. I returned the vehicle to Sarasota Mercedes and this time I was told that the transmission cooler was leaking into the transmission. The vehicle was in service for almost 3 weeks where the transmission was flushed 6 times, the cooler replaced and another torque converter was installed. I am currently having no negative issues at this time, the car runs just fine. My question is was this the problem all along and it was missdiagnosed? The warranty company has covered the costly expenses of a transmission and torque converter however they now, refuse to cover the costs incurred recently, approximately $1600.00. A significantly less amount than the $9300.00 for a new transmission. I am frustrated with the diagnostic services provided by Sarasota Mercedes and feel that "replace and repair" is the mantra. I am hopeful that this recent repair will allow me to enjoy this beautiful car.

Like most people, I don't look forward to purchasing a car. However, the combination of a beautiful dealership, Blake Jones and the staff I met made it a purchase to be remembered in a positive way.

I would rate my experience as a “10” with a blue ribbon and 5 gold stars. My sales consultant, Alfredo Poletti, is the absolute best! He is honest, knowledgeable, and a pleasure to work with. He made the process so easy for me. And the same goes for Steve Kern, the General Manager. What a class act! Steve is excellent and outstanding!!! Buying a new car can be intimidating and overwhelming, especially for women. Both Steve and Alfredo made this such a positive experience for me. They are the epitome of professionalism! I can not say enough good things about both of these guys. If you are in the market and ready to buy a new car, I highly recommend Mercedes-Benz of Sarasota.

Excellent and smooth process. Edmunds was professional and very nice.

I brought my car in for annual service, paid 640.00. I drove the car and my brakes failed. Immediately called the dealer who told me to return, the car screen said j was out of brake fluid. Called the dealer again and said hey be outside and ready for me. They said ghee was a bubbie in the fluid. I came back 2 weeks later as the check engine light was on. The dealer said to wait 2 days which I did. Anyway on checking the car they said my rear brakes were in the red. Two weeks before they said the brakes were fine. They then charged me 700.00 with a 20 percent discount because of the fluid problem. I did call the manager of the service dept but he did not return my call. I thought the r brakes should have been replaced at no cost.

Excellent! My sales consultant, Alfredo Poletti and the General Manager, Steve Kern are two of the best! They are both courteous and so professional. They made buying a new car such a stress free and positive experience for me . I highly recommend Mercedes -Benz of Sarasota

Worse experience ever. Very poor communication on status of my car. Took over a week to complete. Wish here was another dealership I could work with in future. Will not buy another Mercedes in the future.

Sean Burnett handled my service needs excellently. In addition, whomever it was that washed and cleaned my car did the best job I have ever had at your service center. I do not know who that is. I left a message regarding this with jim who was head of service.

I went to the dealership looking for a new car, and I wasn’t sure what I wanted. I met Karina Wischki, and she went above and beyond taking me through the process. Everyone was professional and positive. I am recommending this dealership to my network. Ask for Karina.

The manager Brian gave top 10 service! If he doesn’t answer he will call you back within a few hours if you leave a voicemail. He went above and beyond to make me feel comfortable with my new car and had my car delivered to me in miami the next day!

It was fine, nice experience. A bit pricey, but I guess that is MB

Very good Lisa was on top our service request. We have had Mercedes?s for over 20 years and this experience was the best to date.

My service advisor was very pleasant to work with, she kept me informed of the status of my car. The service was completed much quicker than expected, which was a pleasant surprise.

Even though the service was quite a hectic experience, they did the service in a good quality manner. They gave me two free service appointments for my inconvenience, which was quite nice! Thank You! I'll be back!

My car was left for service on a Wednesday. The following day I talked to my service agent, Steven Appollani and he explained to me that there were several things to be done and the estimate for repairs were over $7000. I explained to him that I would not do anything at this time and that would pick up my car. I called him back the following day to see if I could get my car back, left a message and he never got back to me. After that I left several messages during a period of 4 days at the service desk and on his direct line and never heard of him. I called the service desk the following Monday and found out that finally, my car was ready for pick up. I forgot to mention that I also left a message for the Service Manager and never heard back from him either,

Aside from selling a great product Mercedes Benz of Sarasota just made the the whole experience of shopping for a new car enjoyable and less stressful then it might have otherwise been. The sales staff are knowledgeable and not pushy. They listened to what I had to say and showed me the vehicles I wanted to see not what they necessarily had to sell. They kept me posted during the manufacturing process and even directed me towards an app that enabled me to track my vehicle as it came across the Atlantic from Germany. After collecting my new vehicle the sales associate contacted me after a few days to see how things were going and to offer his continuing support. I really can only say good things about this level of service. By the way this is the 5th Mercedes I have owned.

Service team at Mercedes of Sarasota does an excellent job of diagnosing issues and recommending only necessary repairs. Other Mercedes shops recommend unnecessary expensive “repair”. I will only trust my car to Mercedes of Sarasota

Our service provider Randi Doyle is the best there is in her dept.

Great Timely professional service from Assistant service Manager, Chris Robinson. In and out in less than allotted time. Courteous and personable.

Always 5 star service.

Poor communication/ slow service/ rude attitude

Mercedes-Benz of Sarasota, FL is pure professionalism and customer service. They are truly the face of Mercedes-Benz along with Alan Rybak, our sales representative that went above and beyond our expectations. All the associates operate as one team to serve you as the customer. We are excited and looking forward to the future with this dealership.

The service technician that handles my car is always very profesional and corteous.

We recently purchased a Eqe 500 I was absolutely delighted by the way in which our sales agent Jeanine Butter diel made the whole purchase procedure so straightforward. She was extremely knowledgeable re the various Eqe models I would have no hesitation in recommending Mercedes Benz of Sarasota. And seeking sales advice from Jeanine. Paul L Edwards

Fast, friendly and free. Covered under warranty

everyone extremely helpful; even dropped what they were doing to direct me to the right person. Craig Antonucci so helpful showing me many of the features and also setting me up with Meconnect. Lisa Gillespie in service also very helpful and notifying me of a defect that is still under warranty.

We just purchased a 2019 C300 Cabrilolet from MB of Sarasota. They didn't have one of these models in inventory so it was transferred in from another dealership in the Auto Nation group. We were a bit concerned until we saw it. Beautifully prepped and ready to go. Our sales advisor was Tucker and he couldn't have been more professional or helpful, including follow-up after the sale. We have also been contacted by others in the operation. An excellent experience overall!

Purchased a pre-owned, certified 2019 Cabriolet convertible. I noticed a small imperfection on the first day of ownership. I contacted my salesperson and was assured they would be contacting me quickly. Waited a couple of days and then received a phone call from the service department to schedule an appointment for them to inspect the reported issue. When I arrived they took a look and said I would need an appointment for the repair. They were booking 10 days out so I now have a 2nd appointment for the repair. I guess I wasn?t prepared to wait 2-3 weeks for service on a vehicle I just purchased. I am also waiting for the title and license plate/registration as they didn?t have that ready when I picked up the vehicle 3 days following my purchase date. So, although everyone was friendly and helpful, I am surprised by the wait time for resolution and finalizing my purchase.

It would appear that they are very short staffed. When I pulled up to get my car serviced, no one came up to me to let me know if I was supposed to wait in the car, leave the key, or go to the service department. I literally had to flag someone down and ask them. So, the initial experience was not very welcoming . Once you went inside, there was no one there either and no one to say someone will be right with you. I didn?t feel that there was any personalized service with the exception of the driver, who gave me a ride home, Charlie, and the service advisor Donna. She was extremely personable and knowledgeable and took the time to answer any questions that I had. There was not a lot of communication to keep me updated on the status of my vehicle, which was there for three days. I had to initiate almost all of that communication.

My regular Service Advisor was not present and I could not remember which Service Advisor wrote up my car at drop off. This delayed things a little when I went to pick up my car, a very minor inconvenience for me.

So we went to Sarasota to pick up our GlC300w4 ordered in January. It sat at the vpc in Brunswick until after the 12th when Mercedes released the cars with wholesale prices to dealers. Our sales rep Bill Z. called and told us it arrived Wednesday, so we made a date for Thursday. Overall our experience was great! We spoke with Brian T. the sales manager before we went over with a few concerns and he said not to worry they would make it work! When we got there Bill met us in the parking lot and we were treated very well. He’s a nice guy and wanted us to be thrilled with the car. This is the only 23’ GLC they’ve received yet and they had it in a sales bay with a bow on it…ala Lexus. It is beautiful! Bill patiently took us through all the changes and functions and when he didn’t know something he found us the answer. Remember this is a first 23’ for them too. When we returned to his office we went through the pricing and the offer on our trade in which Brian made work for us was well over our first offer. In the end, we compromised on a price that was very agreeable to both of us. During this time, Steve K. The General manager, stopped in and introduced himself. He offered his delight in meeting us and anything he could do to help make our experience great. I was somewhat skeptical going to Sarasota knowing how great we were treated in 17’ and these are different times, but in the end they were wonderful and I would highly recommend them to anyone looking to be treated extremely well and fair in their car buying experience. our 23’ is the pinnacle version… a much quieter cabin than our 17 which had acoustic glass. The engine seems quicker without any lag. The trailer hitch is a 1 1/4” receptacle and does have the plug for electric.The driver assistance package is great ( it literally drives itself on the highway) and the parktronic is good albeit a little slow. All usb connection are usb c, so an adapter for our flash drive ( dashcam) and our iPhones/ iPad is necessary. Our all season mats from the 17 still work, but the fit is a little off and the 23 doesn’t have snaps. The burmaster sound system is great, though we rarely listen to music while driving. The HUD is extremely useful! So far we ( my wife) loves her car. I hope you all are as thrilled as we are with your car and your buying experience.

Donna was great! We loved how they took video under the vehicle and showed us what needed to be done!

First time visit to this dealership. When we arrived no one was there to greet us, no attendant. Numerous cars parked with no idea where to park our vehicle. We got out and had to ask a customer where to go and what the procedure was. Pointed in a direction and then asked an employee standing in the lobby where to go. He left to ask and find the name of my assigned service manager and finally expected service was provided when directed to him. Thereafter, service was expected MB quality although no loaner cars available. So first timers need better assistance there.

Tire air pressure was wrong by 7 psi. Didn?t care for working with Micheal.

Prompt and professional service, as always.

Fast easy reasonable vans not pushy. Car loaner easy too. Need a facility in Bradenton area!!!

When faced with finding small original (450 SLC 1977) fuses, while it is ridiculous to think that M-B does not have an official solution for availability of these small maintenance items, I will state that after that frustration, the gentleman Parts Wizard took the time and effort to find me an immediate local solution! A great shout out for attitude, helpfulness and thoughtful problem solving!

Great shopping experience. Blake Jones was knowledgeable, informed and got me the fastest responses with the lowest prices of anyone I worked with.

I came in with my '18 AMG GTc with a wheel noise. Lisa my Service Rep was excellent and put the lead tech on the project. We drove the car together so he can hear the sound for himself as it was quickly discovered. Within 2 hours I was on my way. they addressed the situation and recommended service (tires) for the near future without any pressure. I will be back as I had an excellent experience!

From start to finish MB of Sarasota has been terrific. As new to the area, they picked up where my previous dealer left off, without missing a step. The service was great and it took shorter time than expected.

Loaner that was provided was a C300. I will never buy one as for an older person you have a difficult time getting in and out. Also there was a recall fir my car and the dealer could not repair.

This is a professional top notch organization.I have been dealing with them for over 15 years and have always had a positive experience.

Service Tech, Michael, was very professional and thorough. A pleasure to deal with in repairs on my car.

This used to be my favorite dealership. I had bought 6 cars from them before and the buying process was always good. With the latest car the experience was subpar to say the least. The car (brand new) was delivered with stains on the interior and some minor scratches on one of the doors. You just don't think about these things when you buy a new car. It is expected to come checked for damage and impeccably clean. Especially from a dealership like Mercedes. Especially when it is such an expensive car. So I only noticed it after I signed the papers and took the car. When I brought this up, the dealer took the car back to buff out the scratches and promised to apply a $1000 ?ceramic? coat at no charge. They kept it for one week! When I got the car back it looked even worse than before. The scratches were not buffed out, no ?ceramic? coat and some wax stains on the doors. I had to bring the car back a few weeks later and all this for a procedure that only took them a few hours! Still, no ?ceramic? coat at the end. I had to remove the stains on the interior myself eventually. On top of it, this car apparently needed to be broken in gradually over the first 1k miles. Nobody told me that. It seems like a pretty important piece of info that the dealership should be conveying to the customers. Also, when I made the initial deposit I overpaid by accident and the finance department told me that the excess balance would be applied toward my loan principle. Two months later, still no credit on my statements. Emailed and called Jason from finance for a few days, left multiple messages - no response. Had to call the sales person, who finally tracked the overpayment. Apparently the finance forgot about it. How convenient. They eventually issued a check for this amount but if I forgot or assumed they took care of it, the money would have been gone. Anyway, Mercedes, you definitely can (and should) do better than this.

Was told when I made my 9:30 appointment for a recall it was a 3 hour job. I live in Venice so my wife and I made plans to do a few things in Sarasota while car was being repaired. Came back 4 hours later car was not completed or even being worked on. Had choice to either wait there another 4 hours or come back tomorrow to get car. Really wasn’t a lot of my time.

Great service. Thanks. I decided to purchase this car within 15 minutes. The process took 4 hrs. Mostly, waiting for the paper work, + 3 hrs. in the day after. This can be improved.

Had my S550 into this dealership two (2) consecutive years for a power steering rack issue that ended up being related to rodent damage. The first time it happened the dealership replaced the wiring free of charge after discovering it, after initially telling me that the rack itself would have to be replaced. This year both the wiring and the rack itself needed to be replaced, and I was made to go through my auto insurance to have it fixed. My sons Cadillac, and my girlfriends Range Rover Sport share the same driveways with me, and have had no rodent damage. I did a bit of research and found that Mercedes now designs their cables with soy based materials, which attract rats, so the fact that my car has been eaten twice is more or less by MB design, as they apparently care more about the environment than they do about my ability to steer my car continuously for 1 year straight. My service Manager and his Manager acknowledged that they see this a lot, and were laughing when I asked for an inedible cable. I submitted a complaint to MBUSA, one which I had to continuously follow up on, as they weren’t proactive at all, and after contacting me this AM, they informed me that they don’t see a problem, and are not considering reimbursing me for my $750 deductible, or the 3 + weeks that I was without my car between both incidents. My issue isn’t necessarily with the dealership, although if they are quick to acknowledge that their cables are attractive to animals, they should have in my estimation been my advocate in the complaint. Mercedes can make their decisions, and for me it wasn’t really about the money anyway, rather the inherent safety issue that their design decisions have caused for me and for my family. My time to make a decision will be when I need a new car, and Mercedes then loses this particular argument. I also plan to blog about this everywhere that I can to ensure that other folks considering a Mercedes are aware as well. We all get to make final decisions eventually, and a consumers decision is way more impactful long term to your bottomline. Service and reliability used to be the hallmarks of owning a Mercedes. Sad.

Prompt, professional and a job well done.

Staff was courteous and friendly.

Just leased GLB 250. I couldn’t be happier with the service from Peter Bolduc. I am a direct person who knows what I like and Peter moved very quickly to accommodate my work schedule. Very excited to have this car!

I was very happy with my experience with the service department. They were very clear about what the service included and were very accurate on the time to complete it. It was the easiest service possible.

I couldn’t be happier with the service from Peter Bolduc. I am a direct person who knows what I like and Peter moved very quickly to accommodate my business schedule. Very excited to have this car!

Ms. Taylor was extremely competent, pleasant and honest. Check up and work was done superbly competently as well.

Top notch service at a fair price.

Great service Michael identied a few warranty covered items I had not noticed

Always very helpful, work done right, very polite and in a timely fashion... well done!

At the dealership I purchased my vehicle from, the sales associate, cashier, service and front desk staff are exceptional. They go over and beyond to make you feel important and welcome to own a Mercedes Benz. Really happy with my car.

Wonderful Exceptional service. My service rep Lisa Gillespie was outstanding in the Mercedes dealership should be very fortunate to have her as part of their professional staff. Always make so easy and always available. Much appreciated. Thanks so much. Merrill

AUTONATION Mercedes where I have bought my vehicles from the last decade plus has always been very accommodating, integral, dedicated and committed towards excellence in every aspect and facet of the car buying process, service and and any issues that may arise! From GM Steve Kern to Assistant GM, to all salespersons, to finance staff, and service staff the experience has always been very helpful, friendly and intgeral … I recommend AUTONATION MERCEDES TO ALL MY FRIENDS AND SPHERE OF INFLUENCE ,, Pastor Mark Sedacca

Staff were great. Able to use a discount which much appreciated. Loved the video update showing needed repairs. Declined at time of service and the reaction was very pleasant and professional, no pressure from service writer.

We recently purchased a pre pwned C250. One of the tires lost air repeatedly. We drove the car to Tire Kingdom to repair what we thought was a flat tire. Turns out we had three dry rotted tires and were advised not to drive the car until replaced. We had the tires replaced. Coincidentally the service manager texted us to see how we liked the car and offered assistance to any problem we had. We explained our situation and to our surprise the manager offered to help offset our costs by reimbursing us $500.00 towards the cost of the tires. This was a classy move, one we really appreciated. Obviously we highly recommend this dealer to anyone interested in a pre owned vehicle. 👍

Prompt and courteous service. Thanks!

Your service team is awesome. Mike my service advisor is tremendous and he has my car/I setup for our next visit. Just wonderful....

On time, neat, and efficient. It’s very well done

Traveling thru made a appointment lady said possibly Monday we could look at your def filter. Went there on a Friday to see where we were to leave the keys etc. the host guy was pleasant BUT the guy who he sent us to for help just laughed at us thinking we would be helped he did tell us to go to another Mercedes and gave us names of them but really could careless. Would not go back here customer service was very cold

Top Tier Service! Always the best service with our service rep Randi. And the best part - the car is sparkly clean when returned.

Always the best service with our service rep Randi. And the best part - the car is sparkly clean when returned.

As a car enthusiast I have owned dozens of high end cars and dealt with countless Sales Executives. I have purchased several cars from your GSM, Jaime Muldoon, and can say with certainty that she is the finest car Sales Executive I've ever worked with. I could not be more satisfied with her professionalism, knowledge, and service. She places your dealership in a rarified position at the top of your industry.

Great service! I arrived an hour early, since I was in the neighborhood. Shawn promptly checked me in and George drove me home. When my car was ready, George called me and arranged for a time to pick me up. Above & beyond.

Excellent customer service, good selection of loaner vehicles and my advisor Thomas did a great job communicating with me while my car was in service. Have been bringing my vehicle since 2016 and have never had any issues. Everyone is really nice and helpful at Mercedes of Sarasota!

I received a notice about a callback on my Mercedes RV. I called to make an appointment only to find out the were 3 callbacks. I made an appointment and they said it would take approximately a week. 3 days later I received a text that it was complete. I met with Shawn when I arrived. He was waiting for me and immediately took care of me and when I went to pick the RV up he had the paperwork ready and within 5 minutes I was out of there. Awesome service

Glenn in service was great and took care of everything. He made the process go smoothly and ensured all the repairs were done.

They do all they can to make your experience great. On a side note, I own a construction company, I had to stop there to check on my car, I was dirty, and probably looked broke, lol. The only person who acknowledged me was my service guy. I walked around the showroom looking at some cars I may be interested in, no one even gave me the courtesy of asking if they could help me. They need to be careful, not to judge a book by its cover. That being said, the sales guy Peter, and the service guy, Glen are awesome! They fixed my car,.. then, after driving it home (45+ miles), I went to drive it the next morning and noticed a strong gasoline smell. The car wouldnt start, I popped the hood and attempted to start it again and found a large fuel leak where they didn't clamp a fuel line. Mercedes sent a tow truck and it went back to be fixed again. Two weeks later my AC stopped working, I drove it back, and found out the compressor had failed, another warrantee repair.... The service department does a great job, mistakes are made but that is life, Glen is the true hero there! He is on point and extremely attentive to his clients.

Shawn at AutoNation Sarasota Mercedes has been my service advisor for the last couple years. He always keeps me posted and checking out is a breeze.

Great and fair customer service. Went above and beyond to be sure I had everything I needed and was entitled to in my warranty and purchase agreements from four years ago!

Mercedes-Benz of Sarasota Service has maintained our 2007 E350 on an annual scheduled basis since 2011. The quality of service, knowledge, and attention to detail by the service personnel has kept our vehicle in like-new condition and performance. Quality maintenance pays in the long run.

Easily one of the best service experiences I’ve ever had. Chris was an exemplary service advisor. Under promised and over delivered. Nearly effortless on my part.

Mercedes-Benz of Sarasota Service has maintained our 2007 E350 on an annual scheduled basis since 2011. The quality of service, knowledge, and attention to detail by the service personnel has kept our vehicle in like-new condition and performance. Quality maintenance pays in the long run. Great customer waiting area, and outstanding clean facility.

The service advisor was very helpful and worked with me to ensure I received the appropriate service my vehicle needed. He also honored the coupon I had seen online. I am very happy with my experience at this dealership. Everyone there was helpful and professional.

Glenn is an excellent service advisor! He answered all of my questions and takes the time to explain the required service. Mercedes Benz of Sarasota is the best dealer I’ve worked with!

Lisa Gillespie in the Service Department is amazing. She is very thorough, responsive and knowledgeable!

Very efficient process. Service done on time

Took too long to get a part. Missed promised date Had to keep loaner over weekend

service was completed ahead of time; always appreciate the carwash, too

Booked appointment for scheduled A maintenance. Waited 3 weeks for an open AM Saturday, I work during week. Dropped car at 9:00 AM was told it takes about 2 hrs. After no call from advisor at 3:30 I called service and was informed it was going in next. Not happy needed the car back by 5:00 due to reservation at 6:00 of course I show up at 5:00 not ready but advisor was more interesting in the survey I might receive being I wasn’t happyI did receive review but opted not to take it because I had nothing good to say. Fifteen days after service I notice oil leaking from my car, called dealership got the typical well it’s very busy today let me ask the manager? After being on hold I was told bring the car in at 1:30 it was 9:30 when I called. My wife headed to the dealership on a beautiful Saturday afternoon 3 hrs later they said it was the washer on the oil drain plug. She was told it was defective? Please, never replaced the first time it was old when local mechanic looked under the car. 400$ later 2 wasted Saturdays 400$ to have the oil cleaned off my driveway pavers and not even A I’m sorry…

Best experience ever !! Go see Scott !! Not only was he genuinely nice, he was very knowledgeable and trustworthy! Thank you for helping me make the best choice !!

Peter Bolduc and the staff are knowledgeable and professional. Would highly recommend.

Perfect and professional. Customer First policies!

I've never had a great experience at this Mercedes dealership . . . until today. The difference was very noticeable and I didn't expect it. Customer engagement was terrific and seemed genuine. I appreciated and enjoyed the loaned car and Lisa was one of the people who provided a really outstanding experience. I gave 4 stars because it was a challenge getting through to anyone on the phone to make this appt.

Great dealership everyone was willing to help me out. I needed a relay started for my 2015 E400 they only had one left, the guy I spoke with held it for me until I got there, in a few hours. Very clean facility with a great selection of cars, I will definitely come back here when I’m ready for an upgrade.

Had an appointment to get the oil changed on my vehicle and left it there early to make sure it was taken care of, when I came back at the end of the day, they haven’t even looked at the vehicle. I had to leave it until the next day and I was assured that it will be taken care of. The next morning, after numerous calls and messages left to check the status of my vehicle, no one called me back and I ended up without transportation for 4 days. Finally, when I went to pay for it the price was much higher than what I was quoted. It was a terrible first experience.

The team reserved our car with a CC deposit, we made arrangements to fly into Sarasota and arrived exactly on time for our appointment. The test drive went as planned, but a few things weren't perfect on the car and they hadn't noticed these (black marker on the car, a couple dings not disclosed.... examples). We then had to wait in line to buy the car. Context - one "business manager" that day and several customers....all buying new Mercedes. So guess where the priority was?! We made it clear before we flew into Sarasota that we were immediately getting back on the road to drive home....and we were delayed more than 2 hours. That's awful when you made an appointment and flew into town. Oh well.... All this said, the facility was top notch and friendly people. They all apologized profusely for the delays, but it didn't change anything....we were there for 3 hours. Anyway, the car selection was good and good value. They process the plates on site (a Florida thing) so that was good. All in all, a decent but not great experience. (And the car is terrific by the way!!)

Made an appointment back on 1-24-2023 and because it's a motorhome we had to wait until 3-14-23 to get in. Over time we had 3 wheel speed senors replaced. Mercedes would not replace the 4th sensor until it failed. I wanted to pay to get the left front sensor replaced but mercedes wanted 500 dollars to replace that sensor!!! We called mercedes corp and said this is a safety concern, all we got back was a run around. If this sensor fails we can lose control of the vehicle. I called the service manager at sarasota mercedes, Jim Foulkrod, and he took care of everything. Thank you Jim

Going to a car dealership should never feel like you're going to the ER, you're not sure what's going to happen and you don't know how long you're going to be there. My wife and I experienced that at another Mercedes dealership but after finding the vehicle we wanted at the Sarasota location we discussed the situation with their GM Steve and he assured us he would do everything possible to make our experience worth while. We arrived to not 1 , not 2 but 3 smiling faces. Jason was the first to greet us (their Finance Manager) , then we met with Blake (he was our Sales Consultant) and finally Steve. Instead of having to deal with a long drawn out 5 hour process, we were out of there in 2.5 hours (that was after trading in our vehicles as well) The overall experience is what you would expect from a luxury car brand. We went from Audi to Mercedes and thanks to the team at Mercedes-Benz of Sarasota they restored our faith in Mercedes. Thanks again to Steve, Blake and Jason The Lugo's

Michael, the assistant manager and my advisor, was very professional and nice. Sent videos of car to me and made it easy to trust them. Thanks again!

Friendly service rep. Great communication.

Very professional and was very happy with the service Shawn deserves a raise he went the extra mile to make sure I was happy and satisfied

After body work repair at Collision Center including re-painting but not resealing, I asked my service advisor if they would do it. He (Steven) was very accommodating and had the car cleaned and resealed within an hour of the appointment. Thank you Mercedes.

replace value that was recalled by Mercedes Benz because it might leek

Only complaint is there are NO loaner cars - my car was at dealer for 5 days. You can get a loaner if reserved a month in advance - don't know how you would fairly know in advance that you would need one. My service representative, Randi Doyle, is the best. I trust her judgement of what and when my vehicle needs service. I have referred her to other Mercedes owners.

Steven is very accommodating and good service advisor . He is helpful and personable

Timely, honest and fair.

I’ve been buying cars for 45 years or more. NEVER have I worked with such a decent, honest and professional group than my salesman Tucker Kittle and his senior sales management group. A problem developed, and they jumped on it to solve it for me, going to exceptional lengths that I never would have expected or even asked for. And on top of all that? They sent me a large gift certificate for my troubles. I traded in a Tesla S Class Plaid for an EQS580. Why? Exactly for THIS reason. I had MINOR problems with Tesla and because they have no dealer network, no nearby Tesla repair or body work specialists, every little problem grows into a major headache, No more Teslas for me…..,

Everything went well, couldn?t find my issue but I?m bringing it back in 2 weeks.

It was very very busy when I arrived at the dealership that morning but I was my assigned service person as soon as possible. Glenn was very diligent, informative, and personable and kept me updated to the status of my vehicle.

Warm and friendly reception, stress free transaction, company representative offered a ride back after the transaction was over which was a very nice and thoughtful gesture. Thank you, Mercedes Benz.

Got my Sprinter in for emision modification recall. Saevice was exceptional and they work around my schedule witch was a big thing for me

Sarasota Mercedes Benz demonstrated continued great service on my S class. Chris Robinson was a terrific advisor, communicated well and showed excellent customer service skills.

Courteous, professional, prompt Could not be more pleased Terrific dealership

Was searching for a different vehicle when I noticed the used S-550. Peter B. Was excellent with helping purchase the car…

The most frustrating experience ever buying a car!! Purchaseds online, showed up with cashiers check in hand and had to wait for 3 hours to take delivery while they were running numbers? WTH? We have an agreed upon price, tried to get us to buy extended warranty at $10k. Finally get in the car, driving home, look down and I have a half of a tank of gas. Seriously? The car has not been cleaned, and I wonder now if they truly even serviced the car. But I am a true believer in Volvo cars and will take to a reputable Volvo Dealer.

The service at Sarasota Mercedes is always consistent. I drive 55 min to use Sarasota Mercedes Service when I have a Mercedes dealership 10 mins from my house. That should tell you how wonderful they are. .

Very prompt, courteous, and competent service. The team at Sarasota Mercedes Benz is top-notch throughout!

I first would like everyone to know from the beginning what has happened. My husband purchased a Mercedes SLC 300 for my birthday back in February 2000. I have taken it back for its yearly check up to the Mercedes dealer in Saint Pete Florida. On January 31 I was bringing my husband home from the hospital in Sarasota and it started making this horrific screaming noise. For an hour and a half we had to listen to that. When I got home turned off the car and it was still making that noise it took about 5 minutes before it stopped. Call the dealer in Saint Pete I explained what was going on. I was told that they were slamed and would not be able to see me for it least 4 to 5 weeks! I waited a couple days figuring maybe it would stop but every time I drove it it made that same noise and each time I drove the car and pulled in my driveway and turned it off it would still make that noise each time a little longer. I I called the Mercedes dealer in Sarasota and explain what was going on they stated I could have an appointment on February 17 to address the problem. It took me about two hours to get to the dealership and when I pulled in the car stopped making that noise. My advisor Lisa said she would drive it around to see the car would make the noise!!! Of course it didn’t!!! I called my husband and he stated for them to pull the panel off the door because that is where it was coming from the speaker on the driver side door. Lisa refused to do that she said if we do it’s gonna cost you $290 an hour for them to check it. I told herI spoke with receptionist on the way there and she heard the noise please check with her and she refused to do that. Needless to say I was quite upset and I left!! Drove all the way home and no noise! The next day I had to go to the store I didn’t get out of my driveway and then we started back up again I called the Sarasota dealer and I spoke to the operator and she heard the noise she put me to the supervisor of the maintenance area. I think he said his name was Sean but he did call me back within five minutes I offered to turn the car on for him to hear the noise and he said that wasn’t necessary but for me to bring it in on March 1 and they would definitely look at it and take care of the problem. When I drove it there on March 1 it still made a noise I had my advisor who was Steve and he also had another gentleman with him who was supposed to know all about Mercedes. They were as surprised by the noise. He asked if they could close the door and I said sure and it still made a noise they then so can we turn the car off and of course I said yes and it still made a noise the gentleman asked me how old the noise keeps going after the car is turned off and I said the last time I timed it it was for 20 minutes. They stated they were going to keep it until they fixed it which they did it took a little over a week. They rectify the situation my car is running great. I do have two problems number one with a Mercedes dealer in Saint Pete and the first advisor Lisa who refused to do anything to help me. Yes I would recommend Mercedes in Sarasota if you get the right advisor.

Just finished buying my 6th car from Mercedes of Sarasota, and have never had even a single hiccup. Every deal has been fast, smooth, and very straightforward from beginning to end. I always use Karrina as my go-to dealer, and I dread the day she leaves Mercedes and I have to find a new dealer!

Auto service was100% as advertised ?completed per review with auto tec?Randi Doyle.

made maintenance recommendations. Did repairs for the engine work. The other recommendations went elsewhere, due to too high of pricing.

Great service and Michael in Service department was fabulous to work with. Great communication about my vehicle and options for repairs. Would highly recommend MB Service dept.

no hassle experience, flexibility to negotiate the terms made it even easier for a first time customer like me. Alan the sales specialist was honest and knowledgeable. Thank you

I brought my 2015 G550 truck in for A1 60,000 mile service it has never had a scratch one it and was damaged after service. We had soup to nuts done on the truck. It is a collectors item. The last naturally asperated V 8 engine that now needs a rear bumper completely repainted. Service Manager never called with words of apologies for the incident. Apparently the car jockeys are not qualified drivers. I have been to the AMG Driving Academy, maybe they should all take lessons.

We had a very positive experience at BENZ of Sarasota. We were invited to the lounge to wait on our car. The technician was pleasant and worked efficently. Thank you

Thanks for the quick and professional service. The technician was great to work with and very knowledgeable.

Chris, while buried in service & repair work at the Clark Rd store, made the recall - service work I had done a pleasant and efficient process. spb

Always courteous and efficient.

I have just one word, “AUTONATION”! Ask for an itemized bill before you pay...review it carefully you will be surprised! Just go to Tampa or Ft. Myers don't waste your time here.

I had a few issues a few months ago and I wanted to thank their GM Jim for rectifying everything that happened. He went beyond and above the call of duty for me. I can’t thank him enough. It changed everything for me about the dealership. He was amazing and I can’t thank him enough. I will definitely be a returning customer for any reason. Even buying my next Mercedes. And thanks for my new service advisor Glenn who also made things go smoothly. Thanks again for everything. Again thanks Jim. You were awesome 😎

Excellent, professional service Shaun is a true asset to the dealership.

Very friendly, efficient experience. Had to take care of a recall. Steven is a very professional service advisor.

Had another windshield replaced in my Mercedes and they went above and beyond... They found out I had a nail in my tire and replaced it. Fantastic dealership. Randi is such a joy to deal with when at Sarasota Mercedes

Mercedes Benz of Sarasota was efficient knowledgeable trustworthy and honest. Great customer service!

I bought a Sprinter van and they could find it. I clearly pointed it out and the staff dismissed everything I kept trying to tell them. Very insulting. Degrading. I redid this post because the general manager called me and was excellent at helping correct my concerns without brushing me off. I appreciate being validated when I am right. Customers believe or not are not often right. Most times they fly off the handle emotionally charged and then blame the person or company I am guilty as well. However the corrective response was excellent and I am a fan of this dealership now. Yes I would recommend buying here.

Absolutely love the customer service- bought my first Mercedes-Benz here 9 month ago, and they made the experience amazing!

I got to my 10:40 appointment at 10:35. No one greeted me. I stood waiting with my car for 15 minutes while Mercedes employees ignored me. I walked around, no one said good morning or can i help you. I ended up finding Steve, my service rep. Sitting at his desk and I asked if I could be helped. He was helpful, but I had to go looking. Not what I was used to in previous visits.

George at Sarasota Mercedes was very thorough and did a great job when we were purchasing our new vehicle. He was very knowledgeable and very attentive to what we needed for him to do for us. I’d say he went beyond what you find from other salespersons.

HIGHLY RECOMMENDED DEALERSHIP! AAAA++++ ALL THE WAY! EXCELLENT EXPERIENCE!

Shawn was great and the service on my Mercedes was timely and as promised.

I purchased a 2021 C-300 in September. An inspection revealed two balding rear tires after only six months of driving. Mercedes Benz replaced the tires with two brand new tires at no cost. Now that is an honest dealership!

This is a great dealer to have a service done, they quickly got my car in when the check engine light came on. They were quick to finish the service and get my car back. They did not push any other service just did what needed to get done.

Ordered sprinter van . They told me 3 months wait time before I can get the van. Max 6 months After 3 months they told me wait maybe more 6 months. Right now when I need service my check engine lights on. They can just scan have to schedule appointment and waiting time 2+ months Really????

Customer service is excellent with a good crew in place

Very nice

I was very impressed with the service at Mercedes-Benz of Sarasota! They were courteous, prompt and very professional! They were also reasonable on my invoice! Great Job!!

First service for SUV. Definitely recommend buying the tire/rim package when buying new vehicle.

an efficient operation in a short periode time - coffee break included, Thank you

Chris my service person was great, took a shuttle home, car done same day. I?m very happy with the service on my vehicle.

Great service! Steven Appollini - Service Advisor - is the best.

Kyle (sales) and Jason (finance) were fantastic. Professional. Helpful. Knowledgeable. Great experience with these two.

I had an appointment at 9:20. Vehicle was take in on time. Took less time than they had predicted. Thomas Kneski, my service advisor, took good care of me.

The receptionist in the service department was excellent.

Dave is very good at what he does for mercedes Benz, highly recommended

I noticed a low tire pressure alert after I started my vehicle and found there was a nail in my left rear tire. My husband called MB of Sarasota and spoke with the Asst Svc Manager, Michael Bodner. He was able to schedule me in for a quick tire repair the same day! Thanks Michael B. and tech Brandon D. for getting me back on the road so fast. Excellent Service Department- I won’t take my Benz anywhere else!

Mr Thomas Kneski is the best advisor I have had since the 9 years I have been dealing with Mercedes Benz in Sarasota . Outstanding service !

When I arrived at the dealer for my annual service I was expecting a complementary car since I booked the service appointment 5 weeks in advance. Upon arrival they didn't have any complementary cars available ,but Thomas offered to have a driver take me to & from my office while service was being done, which I accepted. Thomas the Assistant Service Manager did an excellent job in addressing my issue.

Extremely bad experience with this dealership while trying to purchase and finance a new Mercedes through them. Their finance department is very rude and does not know how to speak with clients. Had an approval for a loan from my own bank and took it to them. They will force to still do the credit application through them. Be aware of the tactics if you are going to finance through them

No one came to help me drop of the car service was fine when I came to pick the car up my rep was not there so another rep help it took a long time for the car to show and I never received any paperwork

Brett at Sarasota Mercedes is amazing. Yea, it costs a little more for me to take my CLK to the dealership for service, but the honesty and integrity of this service department is unmatched. They are low pressure, professional and master of their crafts. Sorry to hear that Brett is leaving.

Due to an abundance of cars from south Florida and some issues from the hurricane earlier this year the dealership was flooded with repairs and they were not able to compete all repairs within the time I had left the car with them. We have rescheduled to do the remaining work soon.

Excellent mechanics- had our car at another dealership and they didn?t correct the electronic issue. Mercedes of Sarasota FL correctly diagnosed and fixed the problem. Also - very kind customer service reps.

Brett Ferrucci handled my service in a very professional manner. Would recommend him to anyone. Thank You!!!

Despite a hiccup with new tire delivery dates Shawn was the utmost professional and provided excellent service in spite of it. Kudos and thank you?d to Shawn and the service manager

My purchasing car from Mercedes Benz was absolute pleasure. Stephen was so patient and helpful. He was with us in every step of way , from booking till delivery of the car. The showroom manager is also such a nice gentleman. He makes sure to meet every client and makes them feel comfortable. Finance team is also so friendly and efficient.

I appreciate the excellent service and the professionalism of the employees. Always enjoy bringing my vehicle for service at this place. Thank you Brett F.

My sales consultant, Bryan, was wonderful to work with. He was easy going, informative, efficient, and I never felt pressured during the buying process. I was able to be relaxed and enjoy the process while working with him. James, in Financial services, was also great! The new manager of the dealership made a point to chat with us, which, from a customer service point of view, was very much appreciated. Overall, it was a GREAT experience, and highly recommend. Definitely ask for Bryan!

Took great care of me, Professional staff

Always great service! Everyone is so nice!

Lisa Gillespie made sure my service was thorough, quick and friendly. An A+ experience.

Thank you for the best ever in quality customer service from every experience and point of contact. I am very glad to have been a Mercedes customer for nearly 30 years

Scott was my salesman. He did a great job of showing the car and demonstrating the features. I felt like the customer service was excellent. Everyone I encountered was helpful and seemed highly trained on customer service. A small dent was made during the cleanup and detail. Scott recognized it, pointed it out and made arrangements to have it repaired. Overall, a very good experience.

I think the service consultant treated me with respect and received an estimate of my service. My biggest disappointment was the discrepancy between the estimate provided for the basic service and the actual bill. Some additional costs were related to additional work relative to leaks, which is understandable, but in reviewing some of the charges, I felt the labor costs were too high at just about 80% of the $5,200 invoice. There were some costs that I felt were nickel and diming me to death like disposing oil waste fees. I do understand this is all part of the cost of maintaining a high end dealership and will have to consider a lower end vehicle purchase complimented by a lower price dealer cost in the future.

When we were looking for a pre-owned car, our first choice was to go to Mercedes-Benz of Sarasota. As Mercedes owners, we have been extremely satisfied with the quality, drivability and style of our vehicle. Greg Brock, our sales associate was extremely helpful and found the car we were looking for. He listened to our requirements and was diligent in answering all of our questions. His patience while we test drove and researched was greatly appreciated. Robert and Allan were also knowledgeable and very helpful. The whole process was enjoyable. We highly recommend Greg if you are in the market for a car.

Being new to the area & away from my home dealership I was concerned. I must say, Shawn at MBOS exceeded the service experience I’ve received in my old state. You have a new lifelong customer thanks to him.

Very good service once I got beyond the log jam of cars outside Service. Thomas was clear, polite, and helpful. Exiting was the same morass. Even Thomas struggles locating my car. It is so congested that I am sure you have heard this several times before now. Otherwise I look forward to returning.

Very helpful, pleasant and satisfying, handled professionally from start to finish. Five stars and two thumbs up from a first-time customer.

Friendly staff, fast service, great overall experience. Lisa is a pleasure to deal with, very good on keeping me up to date with my vehicle status.

Make a appointment at least one week ago for service and asked the shuttle service at 10:45am, well when I arrived I’ve been told I need wait someone call my name for shuttle service, then I wait till 12pm! After drop me to my destination when I done my things I call before let them know I still need working afternoon, and the lady on the phone told me gonna take 20mins at 1:19 and I actually have my ride on 1:58. The lady on the phone just keep talking and explaining and keeping saying sorry. Not complaining just disappointed with Mercedes-Benz service, very bad.

We were satisfied with Bret, he was the service man that oversaw a recall for speed sensors, and a transmission flush. We were not happy to see the warning symbols come on for the abs and two other symbols, on our way home. I called Mercedes of Sarasota this morning telling them about the problem. From what I read on line, this is related to the speed sensors. We have been getting this sprinter ready for a trip to Missouri to pick up our Granddaughter, for Thanksgiving. We were scheduled to leave in about a week. I'm hoping this can be taken care of as soon as possible. It would have been 5 stars, if not for the problem of warning lights coming on. I have faith with Sarasota Mercedes, that it will be taken care of. Thank you June, and Lester Storicks.

Thank you Lisa for your exceptional service. I will be coming back again.

Very good customer service. There was a recall on my car which they fixed and even did a full inspection after. I waited in the lounge with my laptop and worked while they did the service on my car and all the staff was friendly and helpful. Very good at communicating and keeping me informed.

Great experience except for car not being washed at all which was the expectation level set w me. The van shuttle ride home and pickup at my home the next day made it easier… Good communication and I was surprised they sent me a video msg from the mechanic that did my “B” service which was great. In addition I purchased 2 new Pirelli tires with balancing and that was not a problem. They are also on the main Mercedes system so they could see my prepaid services from when I purchased my Mercedes in Georgia. Also they offer good extended warranties when your warranty runs out and can extend up to 7 years I think… I recommend them….

Service was excellent, but cost for battery was excessive.

Great service department. Honest, straightforward and very friendly. I will be returning here for all of my regular Mercedes maintenance. Thank you!

We had an appointment Wednesday the 22nd of February when we arrived a gentlemen greeted us and we parked in the line where he directed us to go we left our keys in the car and went inside to wait. after 2 1/2 hrs we checked on our car and it wasn't even started to b worked on. We were told we never signed in but were never told to do so. We naturally thought the individual out front took care of that. you only get 1 chance to make a first impression and I wouldn't buy from you solely because of your lack of service

Fair Service Center in Sarasota

My service tech is thorough and honest with the service and repairs. I never have an issue after the service or repair. I have been to other Mercedes dealers in Chicago and Fort Myers and have ally mechanics, can't trust them.

Great place and service dept. did not buy here but am very grateful for the service they provide. Michael my service advisor treats me well.

Service writer did not show for the appointment. Waited at least twenty minutes until someone else asked to help. You had the car for 6 business days before the repair started and it was NOT finished. We took our car to Ft. Myers for the repair. Oh, they did wash the car! We are disappointed!

Working with Glenn was very pleasant he explained the cost and what is needed to to be done and what can be waited on without being pushy. Received videos showing the service was done on my car .

The service tech, Brett makes every effort to service my car fully with no worries. I have never left the dealership with an issue. He is honest and knows me and the car.

Sales representative George Hajal is the best man in this demanding job I met in my long life.His knowledge and human approach are without precedent.This Mercedes C 300 is the second car I bought from him and I hope not the last ( I am 86 years old). Mercedes Sarasota,Florida should be proud to have him.Thank you George !

stress free sales person made us feel like we were part of the family

My appointment was made for oil change, multi-point inspection, front wheel alignment, & new tire mount, plus battery check, as vehicle sat for 2 weeks, & I had to jump it to bring it in. Was told when I made the appointment that they could do it. When I got there, I was told. they could only do the oil change, battery check,, & inspection,because their rack isn't wide enough for dual wheels, & they can't mount a truck tire on a aluminum wheel. Waited 2 months for this appointment, & drove 1 hour to get there. The service manager was great, & apologized for the inconvenience, & covered the the bill. The multi-point inspection showed everything was good, & battery must have charged backup driving there. I got home, decided to re-check the battery, & charge it up more if need be. The Sprinter battery is under a metal plate under the driver's feet, which is secured with 4 Mercedes tool only, hex-type Allen wrench bolts, that were fastened so f----ing tight, that I can't get them out to check, or replace the battery!! Thanks-Mercedes!

Great Service! I work at the John and Mable Ringling Museum of Art and our department has an aging Sprinter 3500 Workhorse Van that needed some attention, Freightliner would no longer service the unit. Mercedes-Benz of Sarasota was wonderful and was able to take care of all our critical service needs. We are confident we will have many more years of service from our Van now that we have Mercedes-Benz of Sarasota caring for our Van. And they have cookies in the waiting room!

Shaw, my service advisor was awesome. Great experience.

Fast efficient friendly

Tucker & Walter both very helpful and knowledgable, made the decision a no-brainer!

Glenn was great. The car was done earlier than expected.

2/16/23 I purchased my 2022 E350 from Mercedes of Sarasota and they came through again with flying colors. I live in Tampa and had an unusual problem with my E350. I took it to Mercedes Benz of Tampa and, after keeping it all day without giving me a loaner or any update, they concluded they could not diagnose the problem. I drove the vehicle home at 7:00 that night. I called MB Sarasota the following morning and Jim (service manager) personally asked me to bring the car to them and that they would take care of it including providing me a loaner. I drove to Sarasota that day and Jim and Tony (chief mechanic) were waiting for me in Jim's office. Tony had already remotely diagnosed the problem and shared it with me upon my arrival, having already ordered the part. I left in a beautiful MB loaner and returned a week later to pick up my vehicle all taken care of. I was so thankful and impressed with their excellent service that I brought Jim and Tony each a Bordeaux. This is not an anomaly. It is simply a culture of excellent service.

Tucker knows his electric cars, I left the dealership with my new car well informed and ready to enjoy!

From start to finish, until I was driving the Thunderbird off of the lot Stephen was amazing! This guy truly deserves a raise and took the time to address any concerns I had on the vehicle going above and beyond every step of the way. An asset to Mercedes Benz Autonation with great communication and customer service to get the deal done for me. Appreciate the amazing service and experience I had at Mercedes Benz of Sarasota.

Car broke down and had to tow to dealership. Prompt evaluation and repair.

Steven Appolloni has always expressed concern for my vehicle service needs. gets the work done correctly and on a timely basis.

service was thorough and friendly

Steven Appolloni always responds quickly, gets the work done correctly, and on a timely basis. My Family Appreciates Steven Appolloni and George Hajal from Sarasota Mercedes. We also had several great experiences with George Hajal since 2010 we purchased 8 Mercedes and wonderful Experience every time. Joe and Jewels and Michelangelo Palmisano

I made a reservation for service and a loaner 3 1/2 weeks in advance and it took me almost an hour to drop off my car and obtain a loaner - and from Enterprise - not Mercedes! I felt the staff was overwhelmed and consequently, unresponsive to my needs. This was not my experience in the past! And my one request to tighten the license plate frame was not done.

Service department made requested repairs quickly while I waited in service lounge.

My experience has always been first rate. Service is on time and communication of issues is understandable.

Dear Peter Bolduc and GSM Jamie Muldoon, thank you for the great experience I had today in purchasing my new E450 Cabriolet. I never saw such professionalism, knowledge and speed in making this deal come to fruition. Peter, you are the best !!! I am so looking forward to getting my new vehicle but wanted to thank you both in advance. Looking forward to driving my new car. Regards, Tom

Easy to schedule. Great communication up front and during as the process unfolded. Getting a video from the service technician is a real plus. Randi, our service advisor was terrific.

Great place to buy a car!!

Probably the best car buying experience ever! Alan was terrific, funny, personable and professional! Ask for Alan R!

After my first time with this location, I couldn't say a lot, but it was OK, than I had couple not nice situations here, but I have to update my review, because I have to say, that I had very good experience here today. I came without an appointment and they were treated me at the highest level. It was safety issue in my car and service manager Scott took care of everything. I am writing about Scott, because without him, I would be sent home by the advisor, but my new advisor Thomas is also very nice and doing good job. Service team fixed my issue within 2 hours with car wash. I am lucky, that they could do it. Big thank you!

Excellent service and an easy experience buying a car. Manny was a great sales person.

Good services, great follow-up in the whole process . Glen my sales advisory very professional I strongly recommend.

1. Quick and efficient operations. 2. Nice waiting environment (great coffee). 3. Excellent service overall.

Awesome people, very friendly. Our salesman Mr. George Hajal assisted with buying our car and making it as easy as possible. Thank you. Highly recommended to anyone looking.

Quick, Easy and very nice all of the people

Very busy service department but quality of personal service is unmatched. They are personable and truly care about taking great care of their customers! Lisa is great!

My service technician Chris was friendly and polite. They resolved my issue which a local tire shop couldn't!

The staff was extremely friendly and professional. I was only there for some recalls on my Metris van and Shawn had me in and out in two days. Sent me videos of work completed. Very impressive. I definitely will recommend this dealership to friends and clients.

Mercedes service is wonderful. They were flexible with the times and car drop off and pick up. So nice and fixed everything perfectly. And of course it’s always a bonus to get the car back washed and all clean! Great professionalism from my rep Steven too. He is always great!

Great work. Great service. Chris is awesome.

Professional

They are doing a wonderful job under all the burdens the world is presently experiencing. Help, Product , Big demand! They are making it easier by having great truthfulness in communicating. I guess it sounds a little bit like describing Integrity!

I needed emergency same-day service. When I called it was as though this happens all the time. I was contacted in short order by Lisa who ensured that everything ran like clockwork. Could not have been happier.

While vacationing in the Sarasota area from Iowa, we had a rear suspension airbag punctured on a Saturday. Mercedes Benz of Sarasota was just minutes away but was very busy and could not schedule a repair until the following Thursday. Special thanks to Christina at the call center, who partnered with the service manager, Jim, and worked us in on Monday, had the parts in stock and repairs completed the same day, allowing us to leave to come home as scheduled on Tuesday. The service advisor, Shawn Barnett, made the process smooth and efficient. The shuttle driver, George, was great. Very much appreciated the video walkaround they offer to present the problem remotely without having to be in the service department. We vacation there often and will definitely return to them for service when needed. Very nice facility. Thank you all so very much!

Mercedes-Benz of Sarasota provided me a great deal for a new C300. It’s a great car! Stephen continues to work with me, so I can get the most out of my C300. Thanks Mercedes-Benz!

Great experience! I was so happy to finally get great service and honest straight forward pricing. The finance guy were awesome best experience buying a car I have ever had. Thanks for wonderful service!

My sunroom stopped working and Brett had it fixed in a few days. Good as new now. They have a loaner car waiting for you and friendly faces!!

Service Consultant was pleasant, courteous, thorough, and efficient. Work was completed in timeframe expected and I was happily on my way.

Service was great from the start to finish. Lady who took care of me when I walked in until I left was wonderful and efficient. Wonderful service and clean. Thanks so much!

Great service always. My tech Lisa Gillespie is the best.

Stop

Over charged! I have been in the dealership twice in the last week. I thought the first bill seemed high —but it’s when I had the second appointment that I dug deeper and realized I have paid twice the amount— I received a service for $650 that I priced at 2 other service departments—-the estimates came in at $300—then I needed 2 tires—-the appointment was a bit chaotic—I was quoted 1500 for 4–I only needed 2–i again agreed to have them order 2 tires—when I received the bill for 2 tires—my bill was $1100–this was high and not what I was quoted—after reviewing—I received the exact same tire estimate from 2 other facilities—coming in at $600 installed—exact tire!!! This is twice in one week I paid double—I will not return and I will advise my friends and neighbors of the practices of our local Mercedes of Sarasota. What’s a shame is that I expect to pay a bit higher than other shops and would have done so—until it seemed so extreme— Unhappy customer.

Took my 2020 GLC 300 in for warranty service and had a great experience. Brett was my service advisor. Despite being very busy, he was courteous, helpful and informative. My wait time was 1 1/2 hours and my car was washed and serviced right on time. I also spoke to James in Finance about an extended warranty and he was very helpful and provided answers to my questions. Additionally Kyle Hunter, in sales helped me program the technology since I am the second owner. He was very patient and helpful. All around I would recommend this Dealership for your Mercedes.

Brett was my service advisor. Although being very busy, he was helpful, informative and courteous. GLC 300 was serviced and washed in 1 1/2 hours. As I waited I spoke to James in Finance about an extended warranty. He was great. Then Kyle Hunter (sales) helped me with the Technology. I'm a second owner and he updated the "me" app, bluetooth, etc.

I greatly appreciate Shawn's sincere interest in the customer having a very pleasant experience . Unfortunately, in many cases, the client is left to wonder thru the obis trying to navigate their way thru the latest woke technology only to find, they have failed at every level to accomplish the simplest of task. Mercedes Benz of Sarasota has managed to forgo this nonsense and has professional, Service advisers, and Shawn is one of the best. Thank you.

Follow up phone call was within 1/2 hour of my request. We were met at the door of the dealership with the vehicle I wanted to see waiting for a test drive. No pressure sales person...answered all questions. GM came over to introduce himself. Easy decision for us....it was the right car, all questions answered, no surprises, very professional. This is an Auto Nation dealer...it makes a difference.

I only have 2 words, Steven Apollino. He is the greatest service advisor in the world. He is the only reason I have bought 3 Mercedes.

Unparalleled experience from start to finish. George Hajal went the extra mile. Such a phenomenal team of professionals committed to customer satisfaction. Buy with confidence.

Lisa was my service contact person she was efficient and followed up with every detail! Such a great dealership!

Lisa is always very helpful and informative. She is a great Service Technician. I am always assured my car is serviced to the best and safe!

As a Canadian vacationing in Sarasota I was relieved by the quick response to my problem. Glenn the service advisor was thorough and so helpful. I can’t say enough about how smoothly things were handled. Highly recommend.

I confirm that my experience at Auto nation Mecedez Benz has been outstanding. The sale representative Mr Zimmerman and the representative for the contract ans warranty have given to me the best service. They were kind, and attentive. I had the feeling to be a very important people.

Absolutely best experience , I would like to thank Kurt Raguth and Robert Binyatov for such a great experience

Anthony from roadside came to my home for a recall notice. He was exceptional in his knowledge and customer service.

Everybody was very professional and courteous, very good experience.

Needed to get my rear wiper replaced as it must of feel off. I went to the service line, checked in and it was done in a flash! During the last service B visit about 2 months ago I had the wiper replaced so they replaced again complimentary. Outstanding customer service and service in general! Thank you so much!

Lisa Gillespie in service is awesome. Great communication, friendly and considerate of you time.

Stephen Willians was amazing to work with on my first Mercedes Benz purchase. He made sure that every aspect of the process was easy and always followed up. Thank you!

The buying experience at MB Sarasota was seamless, comfortable and actually enjoyable. Alan Rybak was the consummate salesman. He was pleasant, articulate, knowledgeable and extremely helpful. I would recommend, both.

Our Experience at Mercedes-Benz of Sarasota has been great. We went in looking for a new family vehicle and we were greeted with warmth, friendliness and patience. George has been wonderful in helping us navigate through various options and models. He is patient and very caring when it comes to his customers. If you are looking for a new vehicle, or don't really know what you are looking for, we highly encourage you to go see George, he will take good care of you, as he has all his new and existing loyal customers.

Everything great, however the software repair did not stay fixed

Very professional people and everything was so easy

Professional service, nice modern and clean facility

After an unfortunate experience of a tire blowout in the middle of nowhere, I was able to get towed to MB of Sarasota. They were already closed, so I left my car in the designated area. They sent a text first thing the next morning, opening a line for communication. They provided frequent updates and sent an Uber to my hotel once the car was ready. Beyond thankful for the kindness, understanding and quick resolve. Highly recommend this team in Sarasota!

The professional way they do things. They show a lot of organization just by the looks of their lounge and offices. My car was ready in a limited amount of time. My service man Brett went over everything they did on my bill.

We appreciate your feedback. Your response will help us serve you better in the future. Facebook Google Your Review: Copy They were very rude. I took my car to get battery changed and asked them to check my seatbelts and get my car serviced. They told me it was too soon for the yearly service and I got a email 2 days later saying it was time. And they said my seatbelts were fine. They were not. They said this after the took car for a test drive. They retract but then you have to feed them into the car. So I called the manager and told him and they ordered me some and told me that soon as they come in I would get a loaner. This was their mistake and I was told they were in but I couldn’t get a loaner for almost a month. Mind you I live a hour away. I called another dealership and got an appointment with them. There is no way I was going to give them any money. They will never have my business

One year basic service and software update. I didn’t expect the software update so took much longer than expected. Should have been told this ahead of time

Courteous, professional service! I worked with Lisa who could have not been more helpful. From the time the appointment was booked to my getting my car serviced and back was seem less . I would highly recommend this dealer

My service coordinator (Lisa Gillespie) was amazing! I had a dent in my car from Hurricane Ian and she got me an estimate and had the work completed flawlessly while my car was in for warranty work. I will always ask for Lisa!

Most Professional and efficient. This Service Department is a joy to work with. Very satisfied. Never an issue. Expert and outstanding assistance always. Lucky to have found them.

Very disappointed with the service. At the prices they charge, things like putting too much oil in and no windshield washer fluid at all should not happen. This indicates no attention to detail which has never happened before to us at ANY Mercedes dealer!

Randy Doyle my service advisor always exceeds my expectations. She returns calls promptly and pays attention to detail. Not to mention she listens. Besides, they have great coffee. Lol

Extremely friendly and personable. After purchasing the vehicle, there were several follow ups from our sales person Alfredo making sure everything was OK.

Visited this dealership a few times, test drove the GLA 250 and was impressed by not only the car but the professionalism of Scott Tierney who answered all my questions and took the time to go over all the features of the car. Needless to say, Scott went out of his way, to get me the car I was looking for and I purchased it.

I had my Mercedes S580 in for battery issue and received a software update to correct the issue and Tom in the service department took care of everything with out delay

Brett Ferrucci provided every detail along the service process. He was responsive and extremely helpful. Best service experience I?ve ever had!

Service and employees were great! The only reason I gave it 4 stars was my loaner car was dirty and smelled.

Service and employees were great! The only reason I gave it 4 stars was my loaner car was dirty and smelled.

Professional, helpful, beautiful and comfortable waiting room.

I brought my Sprinter RV for some service. The problem was quickly diagnosed. All the staff were very courteous and helpful. Waiting area was nice. The vehicle was ready when promised.

Randi Doyle is the absolute BEST SERVICE ADVISOR that I have encountered. She consistently goes out of her way to provide top shelf service, is flexible and has a can do attitude. She is an outstanding representative for your business, keep her happy.

I called the parts department I told them I'm driving 30 minutes away I got there a 457pm the doors were locked I told him get the part ready have it on the counter I will be there and be real close but I be there. Online says you guys close at 5pm why was your parts door locked at 457pm?? Shame on you Mercedes my transaction literally would have been less than . Plus the guy was sitting behind the counter at the Parts department just laughing yeah that might be funny to you sir.

We purchased a new C Class for my wife 10 days ago. When we stopped by to pick up floor mats after 7 days she had to give Tucker Kittle a big hug while exclaiming "I LOVE IT"! From the buying process to the orientation to the first long drives, it could not have gone any better. She has always had German cars but is now spoiled forever by MB of Sarasota and her new C Class.

Kyle Hunter was a pleasure to work with. He was efficient, patient and thorough. James Kneski was a pleasure to work with during the purchase. I would definitely recommend this dealership .

I had a pleasant sales experience at Mercedes if SRQ. I bought two cars and everything went pretty smooth…

I purchased a certified pre owned Mercedes E300 from this dealer and when I had the annual B1 service done, I was informed that one of the tires was a different size than the other 3. Since I know that I had no tire work done on this car while I owned it, I know that this car was sold to me with an odd sized tire. The dealer?s certification of this car was not reliable

The service at Mercedes Benz of Sarasota is always top notch! Michael always keeps me informed throughout the process!

2 hour 10000 mile service with 8 am drop off. Pick up at three. Car ready at 4. A bit disappointing as the car went up in the lift at 3 when I got there. They did make it right with a discount on the service charge. Different excuses from service rep vs mechanic. I say just be honest.

Routine B service was handled in an extremely efficient manner. No problems, surprises or delays.

Mercedes -Benz of Sarasota is a fine place. Both Greg Brock and James Kneski did an excellent job helping me find my perfect car! They were both patient, professional and helpful. Thank you guys! I am loving my new ride, it drives like a dream!

Always a great experience every time I take my car in for service!

My Car needed regular service. It was easy to schedule on-line and get a loaner. When I got there Glenn had everything ready, including a few recalls that needed to be checked out. Great service every time!

Salesman was nice. They were overall pretty decent. Finance department was a bit of a different story. They offered me 25K down and a 12.5 percent interest. I decline, came back with a check from my bank at 5%. I say this because not only did I get a better offer but even with a check it took me 5 hours to get out of the dealership. The finance guy wasn't to pushy with the warranty options. He asked a couple times but I was firm and said no. He left it alone. Overall, I think the transaction took way to long since I had my own financing and check but the salesman was great. I also got a good deal on my purchase. As for my trade in. Not the best but not the worst.

Very good and attentive sales service. I didn't end up buying a car yet but Alfredo was very helpful and made sure to help me choose the right car. Highly recommended! EDIT : I did end up buying the car after all. Alfredo and his management team made it happen. I could not be more pleased. Edit : Went in for service this week. I found the service advisor very helpful and he took care of my car's issue quickly.

Dealer ship did jib as needed. Service was ….. ok.

Was interested in a used 911 Porsche. Made the appointment for 1/26 at 10:00 am. Manny calls me on 1/26 at 9:00 am and informs me that the GM has SOLD the car to another dealership. Evidently, my interest didn't matter ! Definitely WOULD NOT do business with them !!!!!!

Always helpful and knowledgeable.

Salesman was nice. They were overall pretty decent. Finance department was a bit of a different story. They offered me 25K down and a 12.5 percent interest. I decline, came back with a check from my bank at 5%. I say this because not only did I get a better offer but even with a check it took me 5 hours to get out of the dealership. The finance guy wasn't to pushy with the warranty options. He asked a couple times but I was firm and said no. He left it alone. Overall, I think the transaction took way to long since I had my own financing and check but the salesman was great. I also got a good deal on my purchase. As for my trade in. Not the best but not the worst.

Shawn and the maintenance team at Mercedes are always the most qualified and professionals in the industry No matter the reason whether it be scheduled maintenance or the entire underside being damaged (which was in my case 🤦🏼‍♂️) the team at Mercedes always make sure I know exactly the what’s and hows Honestly I hate having to bring my vehicle in but Knowing that I will receive the best and most competent service make it a bit less painful KUDOS to the entire team at Mercedes of Sarasota

While approval for the warranty repairs took much longer than expected, the repairs were properly and timely done and the Mercedes works great again

I purchased a used Mercedes E550, I did a considerable amount of shopping and realized the asking price was very fair, My salesman Tucker was very knowledgeable and low pressure, he was also very helpful once I purchased the vehicle showing me how to everything works, I would highly recommend Mercedes Benz of Sarasota

Very busy dealership, if you wait for your serviced car, waiting area clean and offers food and morning drinks.

Not much inventory, I've been to better dealerships

Scott Tierney was very professional. Answered all my questions. I was so satisfied that I purchased my new car from him.

Brought my AMG GLE 43 for service jan 24 as per 9am appointment. We suspected something was wrong with the tire ( hubby told them it may even need a new tire). Didnt hear back from them at all, we called and spoke to service person at 2:20 pm and was told car was just in the shop then and that customers who wait for their cars at the dealership have priority over customers who leave their car there regardless of appointment time. Was told they would call back when they looked at the car and should have it back by end of day. No apologies for lack of follow up or feedback. I phoned back at 6:50 pm and was told car was in shop but no one was there to assist me. My husband went to pick up the car this morning as nothing had been done to it at all and we heard nothing back from the dealership. Service guy said situation was with the service manager now, who we have not heard from either! Mercedes and Auto nation ( whoever auto nation is) will be hearing about this terrible service! We are Canadian and my car was purchased in Canada, but we also did buy a used car from then to leave down here at our vacation home. We might have been understanding if we had received followup/feedback or a phone call at least once during the day or evening. Don’t go there for car service!

Great organized facility, comfortable waiting area and great service advisors

Service department makes you feel like they are doing you a favor. Have been in 2 times and both experiences the same. Did not use them and I’ll find another dealer to use. New to the area and I would not recommend them.

The sales department was very professional..William was very professional.. His many years of experience in dealing with clients was very evident..

The work on my ML 350 was performed as scheduled and a loaner car was provided as promised. Work performed was satisfactory and car was available for pick up as promised. The only knock was the service bay seemed understaffed for the volume of customers when I picked the car up which took a little longer than expected.

Michael provided key details and immediate responses to my inquiries! Excellent customer service from all at the service department and dealership!

tires were rotated, but when I went down the road tire pressure light came on...odd as they just rotated tires and should have check the air pressure

Great service and professional quality A little pricey, but downright great service provider and love their cars that?s all I have can?t say more I think that says it all

Run Flat tires are a pain in the kaboose. If the car you want has them, change them for a spare tire model!

The dealership is great looking and clean but check in did not go as planned. I waited weeks to have a loaner car, but they ran out of loaners with the person ahead of me. They did accommodate my request by getting a car from Enterprise at their expense. That took extra time to wait for that. Enterprise brought a Ford Mustang for me to drive, kind of fun but I'm only 4'10" and it didn't fit me to see over the hood and drive safely. Because I had a loaner, my service appointment went to the end of the line because others were there and waiting for service. I ended up keeping the loaner car overnight.

Excellent service experience setting up appointment and car check up

Chris is always provides me with a high level of service and satisfaction.

I purchased a 2021 Lincoln Aviator Kyle Hunter was my salesmen and he was terrific!!!! Kyle was friendly, professional, great personality! I would highly recommend , and I would purchase another car from Kyle at Mercedes of Sarasota.

The 10,000 mile service was quick and easy and included a car wash

This dealership really gave us more than 5 star service! Thank you Jamie Muldoone, Scott Tierney & Jason Killingbeck! What a team!

Pleasant professional been going there for years very dependable close by …..never had a problem……

My tire had a slow leak which needed fixed. I called Mercedes Benz of Sarasota at 10 AM and they made an appointment for me at 1:00. My service advisor Glenn took my info and showed me the customer lounge were I could observe the technician work on my car. I couldn't believe the quality care the technician provided. Besides repairing the tire he checked all the tires, did a recall check, reviewed a list of check points and topped off the fluids under the hood. When done my car had been washed and dried. Wow. I was just happy I could find someone to fix my tire but I got the royal treatment.

Jamie Muldoon, Scott Teirney & Jason Killingbeck did an incredible job! Our family owned a Mercedes- Benz dealership for over 50 years & our bar is very high! This team hit & passed the mark!

I brought my Smart car for 2 in for service and I also had a problem with turn signal on the right side back . They changed the bulb but no one checked to make sure it was working. So, I had to bring it back another day. They changed the bulb again, and said it must be an electrical problem. E Well that’s why I went there. He said the car is ready it is on the other side of the wall. So , I went there opened the door and the front seat had been moved and the battery was sticking out , they didn’t finish the job. I went back in the building and told him everything is still apart. His reaction was totally uncalled for. He said, I didn’t notice it. It is to small .The poor fellow who was working on it, was looking for the car so he could put it back together. He was with a client and thought it was very funny. I hope I never have to go back there.

I brought my car in for a large nail that got embedded into my tire. It was a huge inconvenience not having a car for work and I was concerned that the rest of the week would be a struggle. Within a few hours, it was fixed and ready to drive again. So grateful for their quality service!

Waited for my vehicle and watched the service in attached garage.

They use the wrong oil for my car and now the engine is making noise and it?s all on the receipt

Lisa was so patient and a pleasure to work with! Spent way more than we wanted or felt we could afford and still was a great experience and happy we did it. Great investment!

Chris Robinson is courteous, attentive to my needs, and kept me up to date as to the extensive servicing of my car. Also, the mechanic, Donald Ciko, who did the major work on my 18 year old car did an excellent job. The engine is quieter and has good acceleration. Very pleased with overall service. My car has been serviced by the dealership, since it was purchased at Sarasota Mercedes.

Great customer service, and very knowledgeable staff. Treated me like I was a priority even though they were very busy

I found the dealership to be clean and comfortable while I waited for my repairs. The service agent was very nice and professional. A good experience.

The dealership did a incredible job of finding me a car that fit my needs and they gave me great money on my trade. The dealerships total performance on every aspect of my personal needs was over the top . They did a great job !

The detailing of my GLE 350 was superior. Thank you, Lisa Gillespie, for being a stellar service representative! MBT

Service department prices are a scam !!!!please do research and compare quotes before you let them rip you off $450 for oil change $220 for wipers And list keeps going

Great experience. Easy negotiation, financing was slow, but they did there job and got me the best deal possible.

I had my 2022 Mercedes serviced by Mercedes-Benz of Sarasota on Saturday, 1/14/23. It was my 10K checkup. They were very courteous and efficient. I was in and out in about an hour.

I was on vacation and arrived in Sarasota. On the way to check in to the hotel, my GLE 53 got a flat. I stopped by the dealership and explained my dilemma to the service manager. It was 5pm, but he said, “I’ve got guys here till seven, let’s write it up and get the car back.” Ninety minutes later I was leaving the dealership with two new tires mounted and balanced! Thank you Mercedes Benz of Sarasota. AMAZING SERVICE!!!

I've been coming here since I moved to Sarasota in 2020, and I'm usually satisfied with the service and turnaround. However, this last trip has me seething. I called service to see if the weather stripping on my driver side window can b fixed and is under cpo warranty. I found out I had to actually stop by the dealership to get this answer. Ok cool. Appointment made. And it STILL took 2.5 hours for them to tell me 'no, it's not covered'. Absolutely absurd!

The salesperson that took care of us was decent, but his manager was very rude and condencending. Will never go back to that dealership.

Servicing my car her is always seamless. The communication reminders are always helpful and updates along the way are great and always appreciated.

Excellent service, polite and easy to work with.

Great experience. Will return when time to lease or purchase next vehicle.

Handled like a part owner .. not a customer!

My wife and I just bought a GLB 250 3 days ago from Kurt Raguh. It was an excellent experience! He was easy to deal with , personable did not put any pressure and did an excellent job answering all our questions. I would definitely recommend Kurt to anybody wanting to buy a car at Mercedes of Sarasota

Visiting from out of state & needed my maintenance appointment. They fit me in, shuttled me to the local mall & got my car ready in less than 3 hours. The facility is lovely, spacious & offers a relaxing atmosphere for waiting if that?s what the customer chooses.

Glenn did a fantastic job of taking care of us on a major warranty service. Took over 2weeks to get the parts and repairs completed. We?ll done!

Another fantastic experience at the Mercedes of Sarasota Dealership! My car is always taken care of on time. The customer service is excellent! Thank you!

We arrived at 10:00 am along with many others. Chris Robinson did a wonderful effort to attempt keeping up with the chaos! Each and every service rep was overwhelmed. We have never experienced such extreme overload for the sales reps. We don?t like it! When our car?s maintenance was completed we stood waiting for our car to reach us more time than we have ever experienced in the past.

Well just traded in my 2019, slc300, for new 2023 Mercedes c300! Very happy with the deal I made with Tucker and Jason, and I love the car!

Courteous, thorough and work is done right. Timely service and provide free transportation back and forth if needed.

Amazing service experience! They were so busy and yet I was cared for quickly, efficiently and had my car back earlier than expected.

Tom Kneski, service coordinator, was thorough and communicated well.

Smell of gasoline in/around car and oil leak in garage made me call Mercedes immediately. Although the first person I reached told me to drop off the car for repair in a week's time, I requested that I talk to my regular service person since it's an emergency. Steven understood the situation and advised that the car be towed to the dealer, but I said I'd drive it myself. Despite a long line of cars waiting service, within a relatively short time, the mechanic replaced the fuel line and oil filter. Thank you Steven, thank you Mercedes.

Love my new car. Went in on Saturday and was in and out in about 1 hour. Very smooth process.

Glenn was outstanding!!

The best service I have ever had! First class!

finally fixed telephone speakers so driver can be heard when outbound calls are made or inbound are received.

Took car in for two recalls. Both fixed satisfactorily. Car returned to me spotless. And I got a loaner for free for the two days.

Outstanding my service rep scheduled my time as my car was taken in at that time , she informed me how long would take and it was complied before that time

Google only allows you to give 5 stars, but Sarasota Mercedes earned 10 stars with me! I have been searching for the perfect EQS for 6 months and finally found it online in Sarasota. Karrina took me serious from the moment that I called and helped me get everything I needed to make the decision remotely. She coordinated everything for me and setup time for me to come complete the transaction. They were ready for me when I got there, and even though I was early everything went perfectly! This was the fastest and best car buying experience I have ever had. If that was the end of the story, then it was a 5 star experience. Somewhere along the lines there was a pricing error, but the dealership and I had already signed on an agreed price. Instead of making a big deal out of it, they honored the price no questions asked. The earned my trust and I will be a customer for life, even though I live 250+ miles away. I will never buy another Mercedes anyplace else. Trust and integrity seem to be in short supply these days and it was a pleasure to find this entire team absolutely brimming with professionalism. If you live in Florida and are looking to buy a Mercedes, do yourself a favor and come to Sarasota to make your purchase.

Alan was awesome! We appreciate his guiding through the process! We love our new GL SUV! A+

Took RV sprinter van in to have 2 recall updates made. Service was done well. The only reason for 4 vs 5 stars is that it was assumed by the mercedes service agent that because I said I could "drop off" the RV, I could leave it there for days. My assumption was that this meant that I would not have to wait in their lobby. We are full time RVers which meant we would have to find hotel accommodations. LESSON LEARNED: Always inform the service rep that we will wait on site for our RV. Hopefully LESSON TAUGHT: when a customer says I can drop off the vehicle, always explain that means that they may want to keep the vehicle for a few days. I was accommodated but only with stressful negotiation.

My husband’s lease is about to expire. He has plans to buy the vehicle. Customer service has been extremely poor at the Sarasota dealership . First time, he was on hold for 45 minutes. Second time, he was transferred to Finance Dept, left a message, and never received a call back. We’re a 2 vehicle Mercedes family, both through Sarasota dealership, but that’s about to end.

Randi always has my paperwork ready and a smile on her face! Service was fast and efficient.

Ease of scheduling, speed of check-in, friendliness and competence of service advisor, the video from the service technician and ease of check-out make for a great experience.

Blew a tire on my AMG C63 this week. Thanks Chris Robinson and the Mercedes Benz of Sarasota crew that got me back up and running quickly! Stellar service, up front, competitive tire pricing. Really happy with how it turned out. Chris is always a pleasure to deal with. Bart