Recent Reviews from Mercedes-Benz of Sarasota

The auxiliary battery in my ML350 malfunctioned approximately two years after it was replaced. The folks at Mercedes Sarasota recognized my long standing servicing at their facility and worked with me to make the charge appropriate and reasonable.

Randi Doyle was very helpful in taking care of my issue.

Great service from start to finish👍

So I purchased a 2016 Mercedes-Benz last month. It being a used car, I did the responsible thing and purchased a warranty through the dealership, not Mercedes-Benzof Sarasota. During purchase, it was explained that the warranty (including tires) was accepted at all dealerships and should be valid elsewhere. So have it, I got a flat tire last week. I first tried two local tire shops in lakewood ranch, which didn't accept. Frustrated and already two tows in, I decided to call Mercedes-Benz of Sarasota, which would only make sense because it is the local dealer and their mechanic/techs should have the most knowledge with a Mercedes-Benz. I called and was bounced around from parts to service with short indecisive answers. Finally I got ahold of a rep, all seemed good, until his/ her manager advised that they wouldn't accept my warranty for my tire replacement. Frustrated I contacted my last dealership (CHEVROLET!!!). The rep was super friendly and informative. She told me, yes indeed, my warranty was valid and it is just laziness. The dealership needs to take pictures and fill out a claim. The warranty company reimburses in 24 hours via a credit card.... So I towed my car to Sunset CHEVROLET.... not only did their rep, get me a new tire to replace my flat, they also got me an additional new rear tire because unbeknownst to me the tire was off (not an all seasons matching the rest). Because of this, I asked if they could also do an oil change. The rep got approval from her manager and they ordered the proper oil. I would rather drive across town and give them business. I cannot fathom any reasonable excuse other than laziness. If a CHEVROLET dealership can go through the warranty department loops and get me not only one, but two tires and Sarasota Mercedes-Benz dealership said too bad, guess what, you lost my business and anyone I talk too. I would happily buy a Chevy or drive over to the East coast to purchase a Mercedes-Benz if that is my next vehicle, where customer service is a priority. Learn something please whomever reviews this. Sincerely dissapointed.....

Truly no pressure. Alfredo did not push us towards any particular car, and let us make our own choices, standing by to give us keys for a test drive or to answer questions. I was preapproved, with a very good rate, and Alfredo worked with me to get a better rate. I've never before purchased a CPO vehicle, and the staff at Mercedes-Benz of Sarasota took great care of me. Thank you, Alfredo!

Started out as a pleasant experience. Shawn, my service advisor was very congenial. My service request was warranty replacement of a molding that FELL off the passenger side door and while the auto was at service, I wanted to take advantage of the 24% off service coupon being offered. I requested an oil change, filter, and normal checks. I did receive a loaner vehicle. To my unbelievable surprise my charge for these services was $311.00 and that included the 24% off!! I realize that Mercedes Benz service is not the corner $19.95 Quick Lube, but $386.00, ie without coupon, for the same type of service requested is ridiculous. An estimate in dollars must and should be required prior to any service preformed. Sincerely, an eleven time MB buyer

Started out as a pleasant experience. Shawn, my service advisor was very congenial. My service request was warranty replacement of a molding that FELL off the passenger side door and while the auto was at service, I wanted to take advantage of the 24% off service coupon being offered. I requested an oil change, filter, and normal checks. I did receive a loaner vehicle. To my unbelievable surprise my charge for these services was $311.00 and that included the 24% off!! I realize that Mercedes Benz service is not the corner $19.95 Quick Lube, but $386.00, ie without coupon, for the same type of service requested is ridiculous. An estimate in dollars must and should be required prior to any service preformed. Sincerely, an eleven time MB buyer

My car was damaged in transport to FL. The MB dealership were exceptional in getting my car to the deal ship and repaired in timely manner. Lisa G was great to work with , as were all that helped. Ver professional.

My service agent, Chris, was very helpful, friendly and made my experience pleasant.

My first time at Mercedes.Benz of Sarasota and very impressed with service and sales. I will recommend this dealership.

Very disappointing experience made worse by the GM of the dealership, Ernie Withers. I put a down payment on a vehicle early one morning, only to get a call that afternoon there was a miscommunication between used car sales managers and another deposit was put on the same vehicle the night before. Bill Z, the salesman did his best to apologize and found another car at a different dealership that they would transfer to them. Turns out, they couldn't. The infuriating part of this was that Mr. Withers the GM, had reached out in an email, when it was looking like I was buying the original vehicle at the beginning asking if "there was anything he could do to help". I replied once everything fell apart, telling him my disappointment in there miscommunications between sales managers. He didn't so much as call or write a reply to me. Mr. Withers, if you can't deal with basic customer service when your team beneath you makes an error, you are obviously in the wrong industry. Shame on you for your complete lack of professionalism. Bill Z, the salesman was great the entire time and really tried to help, however we did buy elsewhere.

This my third service visit in 12 months and services this time was the best.

I took my car in for scheduled maintenance on 9 June. Judy, the service advisor was prepared with the paperwork for the maintenance. I left the car and went home. A short while later Judy called to tell me about the battery needing to be replaced and explain why the driver's seat would not fully position itself upright. I gave permission for the additional work and in the early afternoon I was called to notify me that the work was completed and the car was ready to be picked up. A short time later I arrived back at the dealership and picked up the car with little time involved. The work was done in a timely manner and I was highly satisfied with the workmanship.

Service was as expected - outstanding Randi is as good as any service advisor I have had the opportunity to work with in almost 60 years of having cars serviced.

The service person I had struggled to communicate and let my vehicle sit for nearly an hour after it was ready to be checked out. Even though he knew I was waiting for it- when I finally started hovering over his desk to get checked out, he wanted to know if I wanted to leave it there for the next 3 days until they got the parts in. Even though we live 45 miles away. Just didn’t seem he was on top of things at all.

The service department is excellent. I am particularly grateful to Randy Doyle for her assistance. She is knowledgeable and professional. I would also like to say thank you to Jim, the service manager.

Fast, accurate and courteous. Great waiting area and amenities.

we were very pleased with the prompt and courteous service we received from Belle she was extremely helpful with our urgent situation and got our RV repaired quickly

Nice and clean facility. My rep was super nice. He seemed a lil overwhelmed tho. The place was packed!! I used to take my car to the Benz dealer in Cherry Hill Nj and after it was washed a bottle of Mercedes Benz water was in the cup holder. I didn’t get that at this facility. But other than that, all is well.

I worked with Scott Tierney and he was great! Highly recommend! Good people, good business.

Best auto purchase experience I have ever had. See Alfredo for knowledgeable, friendly consultation of your next auto. No smoke and mirrors. No dicker deals, just quality product and service at a far price.

Excellent service. On time and service explained in detail. Beautiful facility.

The buying experience created by Ken Johnson was outstanding. Ken is like a family member guiding you through the car shopping experience. We felt welcome and appreciated the entire time we were at Mercedes Benz of Sarasota.

I would like to thank Tracy who answer my phone call with a large smile and breath of fresh air. She treated me kindly, knowledgably, great listener, and took care all my maintenance needs. Thank you-Tracy!

Had a flat and also needed service and my service technician Randi got me in right away Mercedes of Sarasota. She took care of all aspects of my appointment and made me feel like I was her only customer. Great experience and first time at this dealership. I don’t know anything about the sales side of their business but they’re a 10 on the service side..

EXCELLENCE at its finest when you give Coach a call. He's not your typical run of the mill sales guy, I know, I've been in sales for 40 years. He worked hard and fast to make my deal happen. I couldn't be happier with the way he treated me and the car I purchased. Do your self a favor, if you're going to buy a car, give these guys a call. If Coach isn't available I'm sure the others will treat you right. Brian R.

This was my best new car buying experience to date

Randy is great to work with. My service was performed as requested and the car was returned promptly.

The car rental was a big fiasco, car reeked of cigarettes and passenger seatbelt was broken.

Prompt, courteous and knowledgeable service.

Last Week my wife and I went to the Mercedes dealer in Sarasota we are happy with everything specially the customer service we’re experiencing. The sale representative “Tony” gives us a service that I have never experience before even though I am a Senior. Good jobTony and thank you

When you walk in the showroom, you are immediately greeted with a friendly smile. We were there for servicing and wanted an impromptu look at the new C Class SUV's. We were lucky to get Tucker Kittle who took us on test drives and was able to explain every feature of the vehicles. He is one of the best sales associates we have ever had. His knowledge of the vehicles, as well as the company, were above my expectations! Thanks Tucker! You will see us again!😀

Great Dealership, I made the deal over the phone and closed on my almost new 300 GLC, Thank you Jeanine for a quick purchase, in and out in less than 2 hours

So happy to come back to Mercedes Benz, this being our 3rd I really love it the comfort, engineering and most of all it’s beautiful. Thank you Tony you showed us many cars and so glad we took our time and picked the right one for us the E350. I look forward to getting to know this dealership in Sarasotta, Mercedes has never disappointed us in the past.

I give "FIVE STAR's" to the Mercedes-Benz of Sarasota Dealership, but only "ONE STAR to Mercedes-Benz USA Corporate for not honoring their warrantee of the failed HERMES unit thereby resulting in a Service Invoice for $1,696.11. The SUV had constant electronic malfunctions since purchase and this is contributed to water intrusion under the floorboard affecting the HERMES unit thereby voiding the warrantee. The source of the water intrusion remains undetermined. I appreciate Brett Ferrucci/Svc.Mgr & the techs at Mercedes-Benz of Sarasota for their diligence and communication in attempting (but unable) to locate source of water intrusion under floor-board on passenger side of my 2020 MERCEDES-BENZ GLE-CLASS SUV. The only explanation is the water was in the car when we purchased it, and should have been isolated at the time of the first electronic malfunction. The warrantee should be honored,

Excellent Service Dept Nice people to deal with.

Helpful service representative from beginning to end.

I have had excellent service and support from Mercedes-Benz of Sarasota over the 4 years I have owned my car. Judy Schweitzer, my service representative has excelled.

Steven did a great job of customer service

I recommend Mercedes-Benz of Sarasota and will continue to do bring my cars there for service. However, I am not pleased with an outstanding warrantee issue regarding my 2020 MERCEDES-BENZ GLE-CLASS SUV. I am disapointed in Mercedes-Benz USA for not honoring their warrantee of the failed HERMES unit thereby resulting in a Service Invoice for $1,696.11. The SUV had constant electronic malfunctions since purchase and failure is contributed to water intrusion under the floorboard affecting the HERMES unit thereby voiding the warrantee. The source of the water intrusion remains undetermined. I appreciate Brett Ferrucci/Svc.Mgr & the techs at Mercedes-Benz of Sarasota for their diligence and communication in attempting (but unable) to locate source of water intrusion under floor-board on passenger side of my SUV. The only explanation is the water was in the car when we purchased it, and should have been isolated at the time of the first, second, third, or fourth electronic malfunction. The warrantee should be honored,

Rear differential failed 4 days after purchase stranding me for 4 days in Lexington, KY. Communicated this to Sales Rep when they followed up post-sale, but never heard back. Also, while fixing rear differential found out the X5 has an existing oil leak, tires need replaced, as do rear brakes. But, customer service through sales process was great...so, at least there?s that!

Had a great, albeit lengthy purchase experience with Alfredo P. & Peter B. We're not personal fans of fixed-price shopping, however one piece of the buying puzzle is clearly eliminated. Alfredo found us a great, tenderly aged GLE to replace our ML we outsourced to our son. Great auto at a great price and sporty too. Has some AMG packages that make it quite pleasant to observe. Thanks to Alfredo & Peter for making our experience as convenient & painless as is humanly possible.

Judy and everyone were great. But I have a suggestion. My 2009 CLK is in great shape overall and I love it but it needs new hydraulic lifters (2) for the convertible top. MB only offers new replacements which means that it would cost me $8K to fix my car with a book value of about $10K...The forced me to go to a secondary market repair shop and get rebuilt lifters for for about $2500..Sarasota MB should offer that option for older cars.

Great staff and an obvious customer service philosophy.

Recently my 2013 S550 sedan was serviced by the mechanics of the Sarasota Mercedes-Benz dealership. The procedure was flawless and in a timely manner. The dealership management was excellent and very helpful.

The service department is one of the best I have ever encountered. Great customer service area and very fast service.

Excellent service as always.. My advisor is the best. Top notch....

Was not a great experience after the papers were signed. Things that were to have been done before I picked up the vehicle were not. Salesman has yet to call me back plus 10 days and counting with regards to repairing a rim.

Will, Tony, and Jason were all very helpful. We visited many dealers but Mercedes of Sarasota was the most helpful.

Kirk is awesome. DO NOT DEAL WITH TONY. VERY AGGRESSIVE JERK

Matt Jacobson, sales Person was awesome. Took a lot of time explaining the car before and after the sale.

It's currently 2:15pm. My husband and I have been calling to schedule an appointment to fix my flat tire since 10am. We were told we had an appointment at 1pm at 10:30am this morning. The associate sounded off so my husband called back to confirm, it took over an hour to talk to someone and they had no record of an appointment. The associate put the call on hold and never came back. We waited so long we were then rerouted into the cue and still had no appointment. We are both on separate lines and have since been calling consistently, meanwhile we're using the "online feature" trying to schedule an appointment but it does not work (see attachment). We also used the chat feature and are given the phone number to schedule an appointment and a link that does not work (see attachment). I repeat, we were BOTH CALLING AND HAVING THE SAME ISSUE OVER AND OVER (See attachment). I called to talk to different departments asking if they could make an appointment and they just keep sending us to the service cue where no one would answer the phone. This is the definition of insanity. All for a flat tire to be replaced. I own 2 business in Sarasota Architecture, and I'm pretty shocked that this is how a luxury brand conducts business.

Excellent ! On a very busy Saturday afternoon at the Dealership, I unexpectedly needed a tire repaired from a nail incident, and it was completed with professional, efficient, fantastic service.

Great service. Really took care of the car!

Recently had to have my Mercedes towed to Mercedes Benz of Sarasota. Staff was friendly and helpful. I was provided with a loaner while me vehicle was repaired. My vehicle was delivered to me, out of state, once the repairs were completed. Very happy with the service I received.

Here is where I have a major issue. I arrived at the time for my appointment and pulled into the service lane. I was the only car in the lane and the only person sitting in their car. I sit there with the motor running for 11 minutes while 9 people behind the glass carried on with their business. 'Also there were two porters who walked by my car without saying a thing. I turned off my car and stood up by the car on the service drive. The same activities continued for another for another 6 minutes before one of the porters asked me if I had been helped. The people behind the glass would look up and then continue with what they were doing.

We dropped two cars off for their 10K service, we decided to wait as the service was done. Took just over an hour, fast service, vehicles fully cleaned and the waiting area was nice and quiet with refreshments.

I have bought many new and used cars in the last 10 years an not one experience was as good as this one. Mercedes benz of Sarasota is very professional but also very inviting. The staff and sales people are very nice and very knowledgeable it was my first MB purchase and most definitely will not be my last.

the sales man was very professional and very easy to work with. dealership was very clean and nice just as you would expect but all of the employees were way nicer than expected. I would highly recommend this dealership, and I will be a returning customer as well.

Wonderful experience… Not like buying an American car… First time and totally worth every minute of it .

Thank you to Steven, our service rep, for his quick, respectful and informative help. Mercedes is lucky to have you!

Service adviser Steven very professional,helpful and concerned about my car problem I'm very happy with the service here

Excellent. Have absolutely no complaints

I was very disappointed in my overall experience. I had to get some recalls completed on my car. I scheduled in advance and then found out the day before that one of the parts needed was not ordered in and I decided to reschedule. After I get my car there, late in the day they said oh one of the recall parts was not ordered and they would have to keep my car till the next week. I was also told my tires were splitting where I would not be able to see them and it was unsafe to drive my car. They said I needed 4 new tires that would only cost $1800. I declined and had them checked elsewhere and was told I had an easy 5000 miles before needing tires no splitting. I did ask to have the convertible check to see if an adjustment was needed and they said they would have to take it all apart and it would be 10 hour job. But still charged me $115 to look at it and tell me it would take more time. I picked up my car and was told it had been in the car wash but there were spots all over the car and she said yeah we have a bad drive through car wash. I then noticed 2 spots on my cream leather seat and door on the passenger side. I showed her, Judy, I went to touch them and they were wet ink marks that smeared. She did find a rag and some kind of spray and wiped them off luckily. I asked what kind of spray so I would know and she I Don't know. Odd with it in her hand. I get in my car to drive away and the seat is so far back and down like someone was riding like low rider and even my steering wheel was so low. I wasn't happy but didn't think too much until I turned my radio on and it was blaring loud rap music from a channel that I didn't know existed. I did call the customer service manager and left a message to let them know and no one has returned my call. This is definitely not a corporate Mercedes Benz dealership!!!

worst company ever, called 27 times and nobody answers the call

Experience at Mercedes Benz of Sarasota is always professional, helpful and efficient due to Service Adviser Steven Appollini's expertise and caring spirit. While getting a loaner has never been a problem before, I was warned that a Mercedes loaner wasn't going to be available for this service due to a shortage of such cars. In lieu, I agreed to take an Enterprise car so as not to delay getting the recommended service on time. The only problem that I encountered was waiting for an hour for that car and agent to appear. Since appointment was made two weeks in advance, one would have thought there would have been better coordination to avoid waiting that long.

The service was professional and quick. High quality service.

Always a great experience at Sarasota Mercedes. Very through Service Advisor, Brett Ferrucci. Keeps me well informed as to what is needed and the status of any repairs.

Chris was awesome! He was very professional from the moment I arrived and until I picked up my car.

Always receives impecable service at this location.

Mercedes-Benz of Sarasota is a terrible place to get any warranty work done, all they want to do is charge you for Big ticket items that you do not need. The warranty company would not cover all these items Because Mercedes Benz could not prove that these items were actually defective. Do not, I repeat “ do not “ take your car to Mercedes-Benz of Sarasota to have any warranty work done, they will Bilk you out of your money

Great service

Great experience from entrance to exit. Thank you Scott & Kevin!

Excellent dealership. They listen and try their best to meet your needs. They've only gotten better over the years.

I brought our MB Sprinter Passenger Van for AEM installation due to recall. The installation was completed within 36 hours. Swift and reliable service. Christopher Robinson was great!!! Thank you

Services was excellent with my representative, however, the wash after my service was messy...it was as if it was ran thru car wash dried by power blower and no one followed thru to ensure all the undried soapy areas were wiped clean and dry...now my car (in areas) looks like Mercedes never performed a courtesy wash. It's ok, to take your time in this area if you're going to offer the courtesy services. Didn't notice until I got home. Everything else was impeccable!! Thank you.

We have always gotten great service at Mercedes Benz of Sarasota. Treated respectfully and answer any questions we might have. Good job MB of Sarasota!

Service experience dropped precipitously since my prior visit months ago. Specifically, there was a long wait for my service rep to check me in and a long wait for the loaner car to arrive. Furthermore, the individual who received my car upon arrival seemed to think he was doing me a favor. The service rep was helpful but I must assume there have been major cutbacks in service-related personnel due to "the pandemic", which by the way ended weeks or months ago. It's time for people and businesses to get back to work and stop short-cutting service and blaming "the pandemic". Due to Alfredo, my exceptional salesman at the dealership, I am still committed to this dealership so long as I continue to drive a MB, but everyone needs to stop blaming the China virus and get back to work. No more excuses.

We still enjoy our 2012 Mercedes Benz vehicle that was brought in 2016????

Mercedes-Benz of Sarasota is the best. They provide knowledgeable and professional sales and financial people, but, most importantly they have Randy Doyle! In a world where customer service seems to be a thing of the past, Randy set a new bar of excellence!

Stephen was on top of everything. We did most of the foot work on line . When I actually went in to the dealership it was only about two hours total time. A very nice experience. They set me up exactly the way I needed. Thank you all.

All Mercedes-Benz dealerships offer very good professional and courteous service to their customers. That has been what I have experienced throughout the west coast of Florida. But I will say that Mercedes-Benz of Sarasota certainly has been the best experience that I have had in comparison to the other dealerships. They have made me part of their family and I know for a fact that when I am in the market again I will surely purchase from them again as well as recommend to others.

I must say that I am very dissatisfied with the service from your dealership. I brought my car in to determine why there was no power to the compressor when the AC was turned on. My service rep, Chris, called me Thursday afternoon ne to let me know it would looked at on Friday, and that he would be out and someone would contact me to let me know the status. No body called me, so I finally called on Saturday, only to find that they said the compressor was not getting power, and would have to pull the front SAM to check it at a cost of $500.00 just to look at it. So after 3 days at your shop, I still have no idea what the problem is. I would have thought you had a complete wiring diagram for the system, to trace the problem, After I picked up the car, I noticed that your mechanic left the low port cover off, and it was sitting under the hood, and I was able to install it before it was lost. After paying for you to determine the problem, you simply verified that there is no power going to the compressor, and I am right back where I started. update: After taking the to another shop and they were unable to determine the problem, the Mercedes dealer contacted me that they would further diagnose the problem, without charge. I took the car back to the dealer, and they did find the problem, and replaced the parts at a very reasonable price. So I finally have the car working properly.

shawn did an excellent job of keeping me informed very professional

Thanks Chris (our new Service rep) you did a great job. People like you change opinions for the better!!

I mentioned in my previous correspondence that I had been contacted mid-day and pressed on a decision on the car. I had already put a deposit on the car with the understanding that would give me time to look at ONE other car I was considering. During the call it was inferred that I was trying to hold this car while continuing to shop for others. I had been quite upfront with both Steve and his direct manager when I was in the shop that I was looking at one other car and wanted to test drive it before making a decision. I feel that my honesty was used to pressure me because one of your employees was interested in buying the car for his personal use. As a customer, I feel it was inherently unprofessional to put me in the situation of competing with an employee for a car I had put a deposit on to validate my interest and give me time to be thorough in my search. During my visit that day and during several interchanges on voice mail and live conversations I was very clear that I had already been approved by Capital One and did not want my credit pulled by any other companies. As a matter of fact I spoke to Stephen when I said I was going to get the car and reminded him of that when he asked me to submit the application on Tuesday evening. I completed everything as requested that night. After not hearing from anyone at your dealership at about 2:30 and spoke with Steven as Capital One had told me they had not received the application. Steven’s response was that they were “too busy” to work on my application. Apparently, they had several customers in the dealership ALL DAY and didn’t have time to work on mine. I indicated to Stephen that I was concerned as Is wanted to make sure everything was in place before coming to finalize the paperwork on the car. I don’t remember his exact words but he told me, not to worry about it and I didn’t need to call Capital One. He said they would get to it when they had time. I asked that since my application had been submitted the night before, I would hope they would be able to work on it soon and asked for the name of the Business Manager. Shortly after this call, I received multiple notifications of credit inquiries hitting my report. I noticed one of them was Ally Financial. I have to say, this made me sick to my stomach. When I called Stephen my calls went to voice mail. I left him a text message and then called Jason Killenbeck (name given to me by Stephen) again, call goes to voice mail. I tried several times to reach them and no responses. Mr. Killenbeck then called back later and indicated that it was an error on his part, but no big deal because they came in with a better deal than Capital One. As a customer, I had been very clear on what I wanted, and it was completely ignored, then brushed off as no big deal. When I took delivery of the car, I had to request the car be cleaned, then ask for the owner's manual. The saleperson previously mentioned put little to no effort in providing service. Overall a bad experience.

The service check-in process has been changed since my last visit and it's much better now.

Thanks Chris for taking care of things, got us back on track with this dealership!!

Made an appointment with a loaner. Was charged for loaner which was a huge SUV which I just made it home with and used my wife?s car. Than they had the nerve to charge me for the loaner that they told me was complimentary.

The service department at Sarasota was great! In particular, Chris and Zoltan went above and beyond to help me. Thanks to them and the entire group in Sarasota!

First time to use the Sarasota Service Department and had an excellent, prompt and professional experience.

Excellent. One of the best proficient services I have experienced. Thank you.

Mercedes-Benz of Sarasota serviced my car. Their service department was extremely professional and a pleasure to do business with.

Had a great experience. Chris, our service tech did a great job!

I had a recall and service done on 5/14/21, I would like to thank Lisa Gillespie the Assistant Service Manager and the Service Manager Jim Foulkrod for being professional and pleasant on that hectic day there was a lot of cars waiting to be serviced.The Team at MBOS took care of My Vehicle and I got it back that afternoon. Thank You all Great Job.

The Service Manager Jim Foulkrod earned my business with his actions last visit. I look forward to my next service visit

Every time that I have taken my car in for service or whatever it has always been without any negative incident, always professional and efficient always on time !

Very professional. Outstanding customer service.

By far the best auto dealership I've ever used! Great customer service and amazing service department.

Great service at MB of Sarasota! We were in the area on vacation when our Sprinter “check engine” light came on. They got us in promptly, diagnosed the issue, made the repair and had us on our way. Thank you 😊.

Service department tries to upsell everything from the moment you step inside. Service reps are overbooked and don't follow up in a timely manner. My car was filthy when returned to me -- I washed it myself when I got home. Kept my car nearly a week while waiting for a replacement second key fob. Did not tell me why there was a delay. I had to call to check on my car multiple times. Added a phantom battery drain to the diagnostic results which I declined (no check engine lights, no codes, no dash warning, no actual battery drain observed!). An independent mechanic says this drain does not exist. Although the price of the parts and work was fair IMHO, because of the constant upsell, lack of follow up and returning my car to me absolutely filthy with bird droppings (it was clean when I drove it in), I don't recommend this dealership at all and will not be going back.

Always happy with the quality of the service process

First class operation. Everything went smoothly. I appreciated the loaner. All work done on time and exactly as promised.

My 2017 MB GLC 300 4matic coupe is under factory warranty but they refuse to address the tarnished window trim even though this is a known issue. Do I have to have it repaired & sue you for the bill?

I just bought a used 2016 Mercedes GLC 300 from Kurt, Kurt was knowledgeable of everything Mercedes and was able to get something in my price range, I would send anyone to him and to this dealership! Thanks Kurt! I appreciate all your help and will be back to trade in a couple of years!😎

Fast and efficient. Nice waiting room. Brett was very polite.

Good service done in 2 hours.

I had a flat tire and I called and they took me in right away. I was extremely comfortable while waiting in the waiting area.

We went in January looking at the new GLE 350?s. Inventory was low so we ordered. Our salesman Tucker made the experience easy and painless. Updates along the way. Delivery of the new was quick and easy. They even put a bow on it.

As always the service with Judy is Excellent. We would recommend their service.

Good service was given Short wait time and clean facility

Always pleasant experience. Service is great

Janine was a pleasure to work with! Made my purchase quick and easy, even with a baby in tow! Love the car, no haggle pricing and knew exactly what I was getting. My new Mercedes home is MB of Sarasota. And I will drive the hour to prove it.

Incredibly good and punctual service. Brett Ferruci was the best service adviser that I ever encountered.

Thorough and professional service advisor. Work done promptly and efficiently.

Great experience. Our sales person Will was the BOMB as well as our finance person and Walt! Would recommend them all day long

As usual, service was performed quicker than promised, in a pleasant atmosphere, surrounded by friendly, helpful folks.

Quick and easy...

Always excellent!

Always prompt with service

It was convenient to schedule an appointment on line for my Oil change. Shawn was great to work with, explained what to expect at the start & reviewed the inspection and work completed with me at the end. Very nice waiting area with Wi-Fi so I could be productive while I waited.

I want to thank Mercedes-Benz of Sarasota for providing EXCELLENT service. Chris Robinson had everything prepared, and I was treated like they were there just for me. HIGHLY RECOMMEND!

As usual, service was performed quicker than promised, in a pleasant atmosphere, surrounded by friendly, helpful folks.

Stephen always provides excellent answers to service issues. I always feel confident that my car is in good hands.

Outstanding service from Randi

Each and every time I have to get service on my Mercedes Jim Foulkrod exceeds that " Truly Exceptional service" goal. I am 100 percent confident hat when I drive off the lot from a repair, that my car will perform at its best. These days, great service is hard to find Priceless .Thank you very much Jim !

excellent service and very timely.

As always my experience at the Mercedes dealership was very good. My late husband have been coming there since 2007. I love my new car and will bring it in for service every year. George was great and I can not say enough good things about Judy Schweitzer. who has taken care on the service of our cars for years. Thanks will be back for future care. Jean Kelly

Service was on time. Very satisfactory.

competence and Fook knowledge of the vehicle

Mercedes Benz of Sarasota is an elite dealership that thinks through the best ways to delight their customers and then implements their discoveries creating loyal customers.

Service was fine. I've used other Mercedes dealers and there's a certain White Glove treatment that was present here. Wait time on hold to reach a service representative is enough to make me not use them again. They made a mistake on a simple item that I'll need to have rectified, which means another 20 minutes on hold just to speak to a human.

Judy Schweitzer, my service representative, is always friendly, professional, prompt and organized. The times I needed my car serviced, she helped make the experience enjoyable.

Very responsive , professional and service oriented experience

Our experience with Mercedes Benz of Sarasota was outstanding and a total pleasure. Our sales associate Walter Zipp was nothing less than outstanding and would recommend Walter and Mercedes Benz of Sarasota without any reservations at all. The only problem I had was I called the dealership and no one returned my calls. I had to drive there to talk with someone.

My car was in for a four wheel alignment . Outstanding job performed by CGrevensen! The car now drives like brand new! Big thanks to him as well as the service advisor Judy and the shuttle driver Rick . They all made sure my experience was great!

Everything went well. Good service and completed ahead of schedule

I special ordered /purchased and paid for a 2021 Mercedes GLC 300. The vehicle was delivered December 2021. Since the vehicle came in the middle of the pandemic, not much evaluation/ preparation was done to the vehicle. I paid for and obtained the vehicle the next day. I observed several imperfections in both the hood exterior clear coat and several electrical issues. The salesman said “No problem. When you bring the vehicle for service it will be taken care of.” As of this week, I have taken the car to the Mercedes dealership four times in 5 months for the same repeated write ups. As of today, there are still some of these repeated deficiencies still existing.

It was a smooth service appointment and Randi Doyle is terrific! My reason for not giving a 5 star rating is that, it was suggested that I get a roadside assist. I did that and assumed someone from the service dept. at the dealership was coming. I kept getting "possible spam calls" and did not answer the phone after several. I looked up the number online and it said, "Rainbow". I thought it was a request from LGBTQ for another donation. Finally I answered and it was the man with roadside assist! I should have been told who was coming. Both he and another repair shop checked my battery which tested fine. The roadside assist guy said it was a sensor that was not communicating from alternator to the onboard monitor. My husband had to jump the battery the next morning so I could get to the dealership. Yeah, I needed a new battery. I still do not know if I got a sensor, the warning light has disappeared. That all was ok, but it the entire episode robbed ME of a lot of time.

Great customer service. Brought my MB Sprinter motor home in for an oil change. While I originally was going to drop it off, I asked if I could wait. Judy, said that I could but it might be a while because the shop was backed up. I went to the waiting lounge and sat down for what I thought would be at least two to three hours. To my surprise, Judy called me back to her desk with in one hour. The motor home was done and waiting for me. I live about an hour south of the shop, but because of the quality and efficiency of the employees as well as the knowledge that what ever is completed on the chassis section of the motor home, will be done by certified and experienced mechanical technicians. I choose to have my mechanical work completed on the chassis here.

Tucker Kittle is the guy to see especially if you’re doing a build on an AMG. I really appreciated his assistance, his availability via text, email, and phone. He was just as enthusiastic about my car as I was.

Great service, professional staff

The staff, especially Judy are friendly and service is outstanding.

Excellent service and followup. Repairs completed sufficiently.

Excellent handling from start to finish. Fast, accurate repair.

I have been in few Mercedes dealers throughout the years but none like MBOS. First off all every body is simply nice. Every one is polite and smiling. My Advisor “ Randy Doyle” is a cut above the rest, treat you like a family , straight forward, tels what you need to do wothout extras , and always suggest what benefits you on the long run . I usually dont trust unless i do my home work on setvice and repairs but not with “Randy” she earned that trust aNd even its $$$ every yime but you feel like you paid for a serves well worth it . Thank you Randy and Mercedes Benz Of Sarasota. Tommy Mahdi

I have been a loyal customer for more than 10 years. I booked an appointment for my annual service & to check an electrical issue and said I would wait for the diagnosis & I would get my own ride home if the repair was lengthy. When I checked after waiting 45 minutes, my vehicle was still in the waiting bay. Three hours later I was told that there was an electrical issue and that they had to do further diagnostics to identify the problem. The following day I was called that they had diagnosed the problem and that the estimated repair cost would be $1994. I said that i would think about it and not perform the repair at this time. I asked for a detailed written quote of the recommended repair and to this date have never received one.

Once again excellent service and communications between Randi and myself! She thoroughly explained what services were done and what I need to get done in the future. Purchased my car here and have also been serviced by professional and polite people. Excellent dealership

They could not have made it any easier to have our car serviced.

GREAT experience. Every thing done on time and correctly. We will buy our next car from them because of service dept.

Great place, great people, great experience!

Couldn't have had a better experience! Everyone I dealt with were super nice and helpful. Happy with the car and happy with dealership! The sales rep was outstanding.

Professional service and good communication at all times during the process. Judy S is a first rate service advisor. Highly recommended. M. Kutner

The efficiency in getting my car right in (with appointment) is what I have come to expect at Mercedes Benz of Sarasota. My service advisor Judy Schweitzer has always displayed a high degree of professionalism. She as well, take the time necessary to answer any questions I may have and explaining matters of concern. Let me do say that I appreciate the comfortable lounge area for customers but I will say that there has not been a one single time since I have be coming there, that the tv station is not been tuned to anything but FOX News. I am not lobbying for CNN but given this current political climate, I actually think that it’s insensitive!!!NOT ALL YOUR CUSTOMERS WATCH FOX OR GO ALONG WITH WHAT IS BEING EXPOUSED. A neutral station or HGTV would be more appropriate in my opinion.

Excellent service and experience , very prompt. Randi Doyle is always very helpful.

Our time here was painless and everyone there was so helpful. Thanks for the great service.

The dealer sold me a CPO 2018 S560 with the dash leather torn up. They promised to get it fixed in writing when they sold me the car. They have not. It is 6 months later and they have yet to fix my dash. I have opened two claims up with Mercedes USA and nothing but a phone call that said we are sorry. I have been patient as I possibly can. I am deployed to Afghanistan and they know it but does not seem to matter. Thank you for your service, right? smh! I want my car fixed or the dealer should buy the car back if they cannot honor their promises. I have contacted the salesman, manager and service department plus Mercedes USA. I'm not sure if this is the brand for me at this point. If a company doesn't take care of their customers, I feel that the company should not maintain a competitive advantage in the marketspace so if this review bring cause action, awareness or cost the company profits then maybe the leadership would look at these issues more closely to ensure that their reputation as a premier luxury brand remains in tact. We as customers do have power. I hate to do this to a organization, but they are earning it at this point. The latest claim number into Mercedes USA is 210502-000009.

Randi our service Rep made sure the problem with our car was fixed correctly. Although it took a little bit of patience, they did discover and fix the problem. Big Thank you’s to her for being persistent !

I have enjoyed great service from Courtney, but now that she has moved, I highly recommend Zuhair. He was very proactive, gave terrific advice and worked to make sure all of my questions were answered.

I had a service appointment with Chris Robinson and he did a good job considering how busy it was there on that day. My problem with the dealership is that when I arrived, and this is the second time now, I have to look for some one to show me the person I have an appointment with. I don’t find this place customer friendly anymore. I never had any problems before with this dealership but now when I go there I feel I have to find the right people to help me, there’s no one to greet and point you in the right direction.

When i call about recall they told me I have to make appt. and live car with them for 3-4 hours , I have appt.[ first thing in the morning 7:40am] and 4 hours after [ I called ] they did not start to do anything on my car ! I have to call 3 times to get my car back , they could not finished because have to order a parts ? Why keeping car all day if you do not have a parts? Edin Sarasota

Awesome service as usual!!

Brett Ferrucci and his team at Mercedes of Sarasota did a great job on my 2006 E320 CDI. Always great service from Brett. I would highly reccomend them for service

Excellent service

Our service advisor, Judy, has known us and taken great care of us for well over 10 years. She is magnificent, just like the Sarasota dealership. Fast, efficient, polite, excellent communication skills, and most important, with many customers who require extra care, very patient. Great experince. Thanks.

Excellent service department.

I was satisfied with my service. It was handled very professionally.

Friendly and professional customer service

Waiting to hear from Debra Hodgson and maybe doing another 3 year Maintenance program. 2015 ML 350 only has 35,000 miles on it and only putting on 5,000 miles per year, so not sure it is worth it. Give a great price on the Maintenance program

I was selling a used car. Process was very smooth. Offer was very fair.

The service was performed as requested and completed on time. My advisor Lisa was very attentive and accommodating. Very pleasant auto service experience.

From a used car manager that does not return calls to a service department. That performs unauthorized service, a mess. 20 minutes on hold to talk to a parts dept that doesn't notify you that an ordered part arrived . I'll find another dealer.

Friendly gentleman Walter, knowlageble and very helpful.

Routine service was efficiently facilitated by Service Manager, Brett Ferrucci. I appreciated the convenient appointment and shuttle service. Brett did a great job explaining the service findings. Highly recommend Mercedes-Benz of Sarasota.

My representative Judy is always informative, professional and on top of everything. I would highly recommend both Judy as well as Mercedes of Sarasota for future clients. Top Honors to Judy Schweitzer!

See Tony Francel, he'll find you the car you want and work the best deal possible!

We took 3 of our Mercedes to the Mercedes-Benz of Sarasota dealership for maintenance and repairs, and Lisa took incredible care of our cars. Our 2016 SL was in mint condition and required minor repairs with parts that were located overseas, so she and her manager (Jim) went out of their way to ensure that my car was well cared for throughout the process. I highly recommend this dealership!

Excellent Service Representative (Steven Appolloni). Service work you can count on and on time ! You can’t ask for more. This is my 4th Mercedes from this dealership and the service and hospitality will bring me back for another Mercedes from them! Jim Warzniak Sarasota, Fl

MY LAST VISIT, SERVICE WAS DONE AS I WAS TOLD............I WAS TREATED AS A VALUABLE CUSTOMER AND KEPT UP ON PROGRESS OF WORK ON MY AUTO..........

I was somewhat disenchanted with Mercedes to learn that it is Mercedes policy to not continue to make parts for its cars after 10 years. I understand that if it was a $15,000 chevy, but when someone pays $120,000 for a Mercedes, one would think that Mercedes would have a greater obligation to its customers. Luckily the dealer I went to was able to locate the proper part someplace. Live and learn

Brought my new C300 in for first service appt/multi point inspection. I also had questions about the navigation system settings. When I arrived, Brett checked the navigation and found that it was not set on “fastest time”, changed setting, and taught me how to make future changes. I had also asked Brett about tire rotation and he explained that my tires do not get rotated because the back are wider than the front so they simply get removed to inspect. As for the service area, it was clean with comfortable seating, and offered an assortment of beverages. Service was completed in a reasonable timeframe and car was washed. Overall a pleasant and insightful experience.

Everyone was very helpful. The mechanic who did the work on the engine did not put the hoses back on and they were just laying on top of the engine. Another guy who was showing my wife the engine found it and put it back on.

I originally went in in late November 2020 and had excellent customer service. Will prepared a quote for me and I just wasn?t ready as I had purchased new cars for other family members but I myself hadn?t had a new car in 17 years. I wanted to make sure I had done my homework and Mercedes GLE 350 was the first car I drove. Apparently it was love at first site because nothing else could compare. I got busy and put test driving on back burner. I returned in in April 2021, had my original quote and of course they didn?t have the same car but the same sales rep took care of me. I am now the proud owner of a beautiful new Mercedes.

Service department seemed to be rushed ,my service super hardly said hello when I picked up my car couldn?t wait to give me the keys and send me off.He told me that I got a new battery and that was the extent of our conversation!

Best dealership I have ever had Not a weak link! George, Bill and Steven take caring and able care of my car. Amy makes all welcome and assures satisfaction.

service was right on time and the service person was courteous and very efficient. done on time and the waiting area is very good.

Great service people and do the repairs on time

Busy Dealership, but everyone is attentive and professional. Chris was my service advisor. He was knowledgeable, patient and very kind.

Checking in with Lisa was a pleasure. She was welcoming and friendly, but extraordinarily efficient and knowledgeable. The associate at the loaner desk was also very friendly and knowledgeable. The problems reported seem to be taken care off. Leaving my car on date of drop off and returning the loaner on date of pick up was not pleasant because of the two valets I had to deal with. The small matter of grease on the car seat was quickly and personally handled by the sales manager. If I could deal with the service department without having to endure interaction with the valets, I would give it another star.

Judy, my service advisor is great!

Get service great people to work with! Friendly and professional.

Team MB Sarasota, as always did a fabulous job. I have three vehicles a GL and 2 S Classes. I’m in the very best of hands. Steven Appolloni is superb StephenTwohig (Sarasota, Cape Cod and DC)

Mercedes-Benz of Sarasota fixed all (3) recall issues from Mercedes Benz for free. That's normal. But, they gave me a new Mercedes free loaner for FREE! They picked it up AND returned it FOR FREE! Professional, super nice staff. It was just perfect and I will be going back!

I had a great experience at Mercedes Benz of Sarasota, Will Bean was very helpful and get me informed throughout the whole process. I special ordered a G wagon and it came in just as he anticipated.

I brought my car to Mercedes in Sarasota because I had transmission issues that I felt while driving I told them. I paid for a diagnostics on my car I was told that it was a transmission Valve part that needed to be replaced which they went through my insurance to replace that $2500 part then charge me an additional $500 for fluids for the transmission then I had to turn around and bring the car right back because it was doing the same thing then they told me it was the motor mounts I’ve paid an additional $2000 to have both motor mounts and transmission mount change just to bring it back for a third Time to have them tell me that yes you were right you need a new transmission and that it’s going to be over $7000 to fix it these people are crooks they lie and they rob you for your money I’m reporting to the Better business bureau

Had B service on my GLS580. Dealership seams very frantick. I was standing in line to make a service appointment , when It was my turn they said they only made service appointments by phone. I drove 30 min to get there, so I went home and called. They never filler washer fluid, had to return. They never cleared the B service from my screen. I had to youtube it. My NW AR Dealer alway sends me a text message during the service process, like service complete car headed to wash. This is another reason I bought my GLS 580 at the Tampa Bay Mercedes dealer.

This was my first purchase of a Mercedes-Benz and the experience was amazing. Our sales person Bill was very professional and helped us enormously with the decision of which model was the best fit for our family. There was never any pressure to buy or lease. Bill answered all our questions. After 3 visits and multiple test drives, we decided to lease an A Class model. Bill spent over an hour with my son going over all of the features in the car and helping him set up all the communications. Many thanks also to Jason in financing for all his help and very informative answers to my questions. A truly wonderful overall experience. I definitely recommend that you visit here if you are interested in a Mercedes.

Wow! I only have the best experience at Mercedes-Benz of Sarasota!

When I arrived there were cars everywhere in the checking service area. Couldn’t even pull up to get someone to check me in. Told my contact not to do anything other than what was on the scheduled maintenance unless they contacted me first. Two things done that weren’t approved.

always great service! prices are fair and they stand by their work.

I took my C63 in for service last week. I am from out of town and never used them before. I want personally thank Judy Schweitzer for the great and professional service she provided. I also want to thank the mechanic that did the work for doing a great job and making the service of my car a great experience Thank you all

This was my first purchase of a Mercedes-Benz and the experience was amazing. Our sales person Bill was very professional and helped us enormously with the decision of which model was the best fit for our family. There was never any pressure to buy or lease. Bill answered all our questions. After 3 visits and multiple test drives, we decided to lease an A Class model. Bill spent over an hour with my son going over all of the features in the car and helping him set up all the communications. Many thanks also to Jason in financing for all his help and very informative answers to my questions. A truly wonderful overall experience. I definitely recommend that you visit here if you are interested in a Mercedes.

The service in selecting and pricing our new Mercedes was superior. We look forward to an ongoing relationship with Mercedes Sarasota!

Imagine this: My 21 year old son, dressed for the weekend in a T-shirt and baseball hat, brought my Mercedes in for service. When he returned home, he enthusiastically told me, “Mom, never buy a car from anywhere but Mercedes! The service people were so nice to me!” While that’s always been my personal experience, I’m glad to have a dealership that treats my family with respect, too! Thank you, Mercedes!

JudyS is an outstanding service rep!

Our first time using Mercedes of SARASOTA. We took in our Mercedes Airstream Interstate travel van. All went well. They were professional and timely.

My wife and I purchased or leased our 8th Mercedes Benz during our long relationship with Mercedes Benz of Sarasota. Professional, helpful and always eager to assist. I give them high marks.

My service advisor Lisa is very thorough and gets things done I would highly recommend her and Mercedes-Benz of Sarasota

I came in for a oil change and was talked into a wheel alignment , (seemed to me a bit of over kill with a car with only 20k miles) when I got the car back it was very noisy ?? one tire had sculled edge. Only repair was to replace 3 tires and realign car........total for what I thought was only going to be a oil change about $1000.00 and I didn't need the oil change. I was looking to replace my other car but will no longer buy one with runflat tires.

Disappointed as a certified vehicle should be inspected throughly for all aspects before displayed on for for sale. Clock time not set... Key battery not checked Just noticed car Apple play doesn?t sync... So now I will have to make another appointment to get that checked.

Great professional staff, went in for a recall ---simple, fast, friendly...

The sales staff and support were very professional. No "hard sell tactics" were utilized by anyone dealing with us. Pricing was competitive and we are very happy we chose this dealership. I am amending my original review to reflect a most recent experience with the service department. I was asked by the service department to come 3/25/21 at 3:20 for my first service for my car. I arrived at 3:15 and was told it would take two hours. they were backed up. I told the woman at the service desk this was not acceptable. I had been told in the email for the appointment (scheduled by them) the work would be done in less than an hour. I told them I would not and could not wait that long. She asked if I was cancelling the appointment and I said "no you are". I asked to see a manger and she pointed down the hallway to their office, not even bothering to get someone. After some time the service manager came to the desk to tell me they would have the car ready in one hour and 20 minutes which I agreed to wait. There were other issues with this appointment and the woman at the desk, I am not going to elaborate on, but suffice to say, the manager and dealership have apologized for their handling of the situation. They have also assured me this will not happen in the future and several new policies have been instituted to assure the treatment I received will not occur again to any of their customers. I do give them credit for their response.

Not routine at all, what I thought was a nail in my tire turned out to be a cracked rim. Good job by Stephen in Customer Service to find a replacement wheel.

The car was in the shop for 4 weeks. Extensive work was done inside and outside the car. When we got the car back it was absolutely filthy. We couldn't even leave the dealership without having to wipe down the windshield inside and out. Using covid-19 excuse to not clean the car is absolutely absurd and unacceptable. We were very unhappy with the condition of the car when we received it.

Great! We bought a pre-owned vehicle. Very fast... The whole purchasing process was seamless, and I left with my car in about an hour. Follow-up from the sales person was next day!

Excellent service and showroom.

Service was quick and the waiting area was clean. thanks

Brought my 2011 E Class in as it had a strange vibration and I wanted it checked out. Brett did an amazing job locating the sources of the vibration and solving each issue. The car rides like its brand new! Great Job!

This first visit to Mercedes Benz of Sarasota was excellent. Scott Coyner and Lisa Gillespie took care to assure our service experience went smoothly.

Everyone at Mercedes-Benz of Sarasota goes above and beyond to provide great service to their customers. So happy with our new GLC!

Shawn was very helpful and got me in and out efficiently as I waited on site

Always great service and service staff especially Judy is exceptional.

Alan walked us through the process and made things as seamless as possible. He is a wealth of knowledge when it comes to understanding and explaining the new technology these beautiful vehicles offer. I would recommend him to any friends and family in search of a vehicle from Mercedes.

Vehicle recalled per Mercedes notification. Service handled promptly, courteously and to my satisfaction.

excellent servicei

Getting service in a timely manner. Work done is done correctly and provide a loaner if needed.

We?ve been through many account advisors lately and it is hard to maintain consistency.

Mercedes of Sarasota always takes my car at the designated time, and is fast and efficient with the service. Randi, the service consultant is excellent.

As always...Randi and the sales team treat you like a part of their Mercedes family. Always a cat above the rest.

Great service from Brett and his team.!! Yet Again !!

The key release on the fob is missing since the appointment. Can I send somebody in for a replacement?

Service visit was for a recall notice. Time was selected for my convenience and a fully gassed up loaner waiting for me. Recall issue was corrected along with a minor warranty issue. I was called and an optional adjustment was offered. Service was completed early afternoon and all the paperwork was ready to go . No fuss, no muss. Another very well-managed service by Assistant Service Manager, Judy Schweitzer.

All the staff was very knowledgeable and friendly. When I purchased my new Mercedes they took me through the process with ease and created an atmosphere of genuine dealings without pressure.

Sals person was excellent, Alan was great to deal with and incredibly knowledgable

Nice, efficient and responsible (safe). Was very pleased. Peter

No problems. Car ready on time. Minor detail but washer was already full and still charged me $6.00 for fluid. While car being serviced spoke to several sales people, all very nice, although inventory quite low. As a side issue Mercedes in general is developing a reputation for fairly expense routine service work, joke is you can't get out of a Mercedes Dealership without spending $800.

I came in to set up an appointment for service and the service tech Steve advised me that they could do it right away. They got me in and out within the time quoted. I’m very pleased!

Best service in the business. Brent and his team go above and beyond.

This dealership is $100 more then New York pricing for B services, on top of paying much more money, they didn’t even wash the car. I have never experienced this kind of customer service with Mercedez-Benz. We are usually very happy on how they go the extra mile but I guess at Mercedez Benz of Sarasota, they don’t care about the small courtesies that make a difference at a luxury dealership. Was not happy with the overall experience and will go elsewhere next time for any services in the future.

Purchased a used car, had some issues but advisor came through and took care of the problems. Overall satisfied with the dealership

Mercedes Benz of Sarasota was awesome. Everyone I spoke with was friendly and courteous. Jason was my advisor. He was knowledgeable and went through the details with me about cost, time, etc. I wish all my car repair experiences were like this one.

Accurate, courteous and timely service through advisor "Sean".

My extraordinary Service Representative Steven Appolloni is a key factor why Mercedes-Benz of Sarasota is such an outstanding dealership. Steven is and excellent communicator and he always goes the extra-mile to provide my family the premier service and treatment that we always receive. Thank you, Steven.

As always, the service on my car was great!

When I booked my appt. I checked off I would wait for vehicle there, after speaking to my service adviser steve I was told only one tech works on my amg and it will be available in 8 hours, They had no loaner vehicles, and next book the appt 3 week prior

Excellent personal service. Service writer Christine was awesome. Loaner (rental) experience excellent as well. Only fly in ointment was that the standard Pirelli run-flats that come with a new GLC 300 had to be replaced at a much lower mileage than one would expect on a premium vehicle. New Continentals ride much better.

Service advisor was a very big help little disappointed in the gentleman that made me wait 20 minutes to take my car and driving a rental car that was less money than my watch

Service department was very efficient and took care of issue I had.

Took my car in because I received a recall notice from Mercedes.

Alignment issues on short notice, Randi made it work

Love my new SL550.. Staff was very easy to work with. Tony my salesmen was very professional.

Judy Schweitzer is the best. She is a true professional which makes her a perfect fit for customer service advisor.

John Zuccolo of Mercedes Benz of Sarasota, in giving generously of his time and extensive knowledge, is truly a 5 star example of customer service.

Excellent, customer oriented service! Quick and easy! Very satisfied!

Very efficient service. My tire was fixed and car washed within a couple hours- soonet than expected

Randi Doyle the best. Smart fast and courteous!! What a novelty in a sometimes ugly world!! Rich Ackley Longboat Key, FL

I had a wonderful experience from my salesman Will Bean to the finance. The car was immaculate and both Will and the general manager Ernie Withers made me feel very welcome. My first luxury car with an experience to match.

My experience was horrible at this place they have my car for 3 days to check on two lights that was on. One of them was because of a recall but they still charged me for both lights. When they give it back to me it come out whit an other light that it wasn’t on when I take it over, the service representative tells me that I can come back the next day because al the mechanic left. Now after 6 days the recall that they supposed be fixed it pops up again. I been calling and leaving voicemail no body answer back.

Our sales person Pete was patient and thoughtful when working with us, he?s a top notch sales person

I appreciate the excellent service and the professionalism of the employees. Always enjoy bringing my vehicle for service at this place. Thank you Brett F.

My service rep Steve A is awesome. He is kind, calm, welcoming and I always feel I’ve gotten good service .

Amazing Experience...incredibly thorough and did not miss a detail throughout the process of buying a preowned Lexus GX 460. Our sales consultant - Tucker Kittle - made it all happen seamlessly. Cannot say enough good things about his knowledge, follow through and support to make this my best care buying experience of my life - THANK YOU TUCKER and SEE TUCKER the next time you need a car!!!

When I made the appointment I was told the roof repair would be covered by MB. When I checked in I was told it was our problem. Had the car in three years ago and they made an “adjustment”. We continued to have problems but were able to keep it functioning. As we only use the car a few months a year, time past. We love this car but feel that M B is aware of this problem and should stand behind it. We are still waiting for a part.

I recently visited Mercedes Benz of Sarasota and had the most pleasant experience! Everyone was polite and friendly but most of all very professional! Alfredo Poletti couldn’t have been more accommodating and helpful in my decision to purchase the GLB 250! It was everything I wanted and needed for my lifestyle! Couldn’t be happier. Thank you Alfredo and everyone at the dealership!

I had a recall to do. Had an appointment time and courtesy car booked. Went at the appointed time only to find that nobody quite knew who to see. It took me 30 minutes to get the right person and another 15 minutes to get everything done. So 45 minutes plus the 20 to get there made it over an hour. Problem really was you have to go to a certain desk with a certain named person instead of a central location. So a little frustrating especially when this is a Mercedes dealership.

Will was easy to talk to and very knowledgable. In the past I've disliked buying any car from a dealership. I felt rushed and pressured. Will and Auto Nation helped me to feel comfortable. I will definitely buy another car from them!

Absolutely amazing service. Thank you again. Brett is my service manager and he is on point every time!!

I invite the General Manager to view Bill Zimmerman’s text exchange with me, a new customer, during the last month, as well as the results of my call to the sales manager. Could not be more disappointed with my experience with M/B Sarasota and it’s management staff. I can be reached at (847) 366-6620. Jim Marren Based on my experience thus far, I will be surprised to hear from anyone.

Everyone is always pleasant. Upon arrival I?m always greeted with a smile.

Tyler Zimba made the buying process easy. He was professional, thorough and courteous. Will be a returning customer.

The worst experience I’m my life.

Very efficient and easy to use. Jason, my advisor, was knowledgeable and polite. Great job! Update March 2021. Very disappointed with indifferent service from Zuhair. I had booked a simple multi-point inspection prior to a trip, and said I would wait. Was told that the job would require my waiting several hours, so had to have my wife come to pick me up and return next day. Additionally Zuhair stated that installation of aftermarket shocks to my Sprinter would be a 5 hour job and billed accordingly. I found an independent who did it in less than an hour. I hate when a vendor thinks they have a captive customer. That is certainly the case here. VERY DISAPPOINTED Update April 2021. Received apology call from service manager and promise to allocate a more experienced advisor. Good to know that they read and respond to issues.

OIL CHANGE ON MY MB3500 RV WENT FAST AND EFFICIENTLY PURCHASE OF EXTENDED WARRANTY POLICY ALSO FAST AND EFFICIENT MARIO

Randy Doyle was very capable and professional in how she handled the various issues with my Mercedes

Wonderful welcome, service was done on time and I had a very nice driver to take me to and from my home while the work was being performed. It was covered by Mercedes Benz, and picking up the car my service manager just handed me the keys and a receipt. $0

Amazing Service, amazing Service Manager Jim. Exceeded my expectations 100 percent. Great facility and customer care. Thank u

Bret was courteous, clear, efficient and attentive. A very good experience.

Amazing Service and customer care. The Service Manager Jim is super helpful and knowledgeable. Great facilities.

Smooth and efficient. Brett did a great job!

My mother told me that if I didn’t have anything nice to say, to say nothing. NOTHING!

Good customer service. Always feel like the customer comes first.

Stephen and the whole team at Mercedes Sarasota was great to deal with. We bought a used Audi A3 convertible, the car was immaculate, and the entire buying process was professional and effecient. I would certainly go back to this dealership for another car.

Shawn the Service agent was very courteous and knowledgeable.

Overall they were pretty fair. I would rate them higher but it took almost a week and a half for them to pay us for the car they bought from us.

Great experience We have purchased several Mercedes from this store and our salesperson George has handled all in a very professional manner

Great customer service delivered in a friendly, efficient manner.

Courteous service rep Judy very knowledgeable, very helpful

The price estimated to repair my car was absolutely ridiculous. I checked the price with two independent mechanics and they advised to run away.

Notified of upcoming services in advance Always in and out efficiently Pleasant facilities

Randi, another excellent job! Thanks. On time and on schedule.

The customer service was ok but the car loan was great!

Exceptional buying experience and great customer service.

I was treated with the upmost respect and care. Peter, Mr. Williams, and James made the process so easy. I highly recommend this dealership if you plan on getting a car in the future.

Dropped my car off for a recall. They expedited quickly.

Excellent service- caught a potential battery issue and fairly priced

Great service, friendly staff and comfortable waiting area

Always a good experience with Judy as my service consultant

The Eco start/stop feature in my 2018 GLC 300 was malfunctioning and the dealership gave a thorough check-up before deciding that it needed major work on the fuel tank. Parts availability slowed the work a bit, but the loaner car provided provided ample compensation. the work finished, my car was returned in great shape, with the feature working well.

I have been with the Mercedes family since I was 22 years old and I have been to different Mercedes Benz facilities before and I must say that the wonderful service person Randi Doyle and also when she wasn?t at her desk Shawn Barnett was very nice and helped me too. Ms. Doyle did everything she could to help me and to provide me with exceptional care. Everyone was nice and the young man who gave me my loaner on March 5th and the end of the day was vey kind too and quick. The young man on March 9th when I returned the loaner was a true gentleman as well. Thank you for helping me out when I needed the Mercedes family the most!

Computer update had an 8:10 appt on my way home at 9:15 and they told me on the phone it would be 2 hours! I was pleased plus they checked something for me outside the spot very good!

Judy the Service rep was fully informed at all times of the status of the service/repairs and kept me advised.

Great experience! I would return for further service.

My expectations were met.

Everything worked as promised, good job done. Didn't care for the enterprise rental car experience but I understand why loaners are not available. Judy was a great help as usual.

Excellent experience. Sales Rep Bonnie was excellent. The entire staff was great.

Always treated well here, the facility is a pleasure to visit.

They have been swift getting my car in for service . I appreciate that and having me back on the road again

Service was great, friendly service reps

Brett is an awesome service advisor!! Very happy with service done and the time it took!

Great service, selection, professionalism- all make for a wonderful experience!!!

Great Service and easy in and out! Love Randi, she is always on the ball and good humored

Sarasota Mercedes took very good care of me and my new car.

Terrible experience. Worst car buying process I’ve ever had. Felt like the dealership did not care if I bought the vehicle.

i still cannot understand why my new car has excessive sound on one side and not the other. If windows cause the problem, why doesn't it affect BOTH sides?...To say that the car performs as it is supposed to, then there must be some kind of mfr's defect on this model...no one seems to want to fully explain why the problem.

Once again Randi Doyle delivered. Returned for a scheduled visit and was very pleased with the prompt courteous welcome and efficient appointment, finished early and was on my way. Randi continues to deliver a very high level of service.

Was a very easy and friendly car purchases. They truly went out of their way to get the car we were looking for!

Christian was incredible well informed, really heard my wishes and presented the right alternatives for me to make the right choice of vehicle, model, features and price

Not only did they pick up my car for service, they brought me a loaner. Everything was done, paperwork was emailed to me and the employees were friendly. Thank you.

Have always received great service in the Sarasota location. All staff are friendly and helpful.

Everyone at Mercedes of Sarasota is super friendly and welcoming, they took the car and had it ready in no time. Very pleased with their services

As always, respectful . efficient and seamless service experience.

Judy in the service department was wonderful and very helpful

Recently Mercedes has made some changes in their service department; they were much needed. I've been a Mercedes owner for nearly 20 years so my experience with the Sarasota group is vast. My past visit was more pleasant than it has ever been. They are now far more efficient and customer oriented than during my past need of their services.

Disappointed that we had to remind the Dealer that they failed to have the front windows tinted, prior to our delivery, now we have to take vehicle back to have windows done.

Always professional service.

Efficient and very good on top of the friendly staff.

Always prompt professional and friendly service at this dealer. I will always return here for service and purchasing. They have a great team who are always there to help.

Bret is an excellent agent. Timely follow up. Accommodated a loaner not being available

I always have a pleasant experience with my service representative Steven

I decided to have the Mercedes Dealership in Sarasota repair my 2000 SLK-230 as the top would not properly open. They were able to fix the problem by adjusting and lubricating the cable connection that locked the top at the windshield. The service associate Steven called me prior to making the repair and explained the problem and how it would be corrected. Excellent communication and expedient repair.

My vehicle apparently contacted the dealer because of an impending problem with a tire and wheel. My service rep found that I had an extended warranty the took care of everything but a small deductible

The car service B was done quickly and efficiently while I waited in a large area. The area was cleaned after the couple across room left. All staff members were pleasant, helpful and polite. I have been a repeated customer who has never been disappointed by the work done nor the consideration of the staff.

Had the GPS updated on my 2013 E 350. My car has been serviced from the outset here with Steve App. as service mgr. My car is virtually brand new and ready to roll for another 8-10 years at least!

It?s just the beginning of the year and having crazy luck with my tires! First with a ripped tire, now with a screw puncture causing an irreparable damage but because of a great service at Sarasota Mercedes Benz - it was replaced in no time! Thank you again Steven Appolloni and the service crew for always going above and beyond! You guys rock!

Had excellent service. The customer service was great. Called for needed service and was scheduled the following day.

Another great experience with the service at MB of Sarasota. Thanks for keeping the GT moving in the right direction.

SERVICE ON VEHICLE WAS EXCELLENT BUT ASH WAS NOT WELL DONE AND INSIDE OF CAR WAS NOT VACUUMED, MATS NOT CLEANED OR INSIDE DETAILED EVEN A LITTLE.. ALL ELSE WAS TERRIFIC.

Randi was professional. Everything was complete as planned. Need a little better car availability for loaner cars

It is always a pleasant visit to Mercedes Benz Inn Sarasota. Judy is always a big help in every way. Seamless service

Zu was very knowledgeable, personable and helpful

Timely and efficient. Never had any difficulty with service advisor. She is a special person. I have been going to her for 7 years. Judy Schweitzer is my service advisor and the reason I purchased My 4th Benz at her dealership.

Everything was great except loaner car experience My first car had a bad tire. I had to replace the car. The department opens at 7 am I got there at 6:45 am no one showed up until 7:22

Ken was an amazing salesman! He made the purchase of our vehicle an easy process. He was very accommodating. I highly recommend him. Jason in finance was great too!

Painless experience. Very knowledgeable staff. They were very fair and accommodating. Very well run organization.

Very nice facilities. Waited for service and wait was certainly reasonable. Thank you Randi.

Always exceptional service. Great communication throughout repair or service. Brett is the best!

Competency and courteous.

My overall maintenance service experience was excellent. Very happy with the cleanliness of the facility and my service representative.

I just walk in without appointment , warmly welcome by Mr. Foulkrod service manager after discussion abut the problem with my car the car was taken care professionally and efficiently, Mr. Foulkrod is extremely professional and cordial ,I congratulate you to have in team.

I had an appointment for today. I arrived on time and after waiting 30 minutes, I was informed that the car I was interested in was not there and nobody knew where the car and its keys were. Just before arriving, I received a text message reminding me of my appointment so everything seemed fine. Unfortunately, the car was gone when I got there. I went home and checked online if the car was still available but it was marked as sold (although the seller told me it was still available). They lie, waste your time and don't even want to apologize unless you contact them for an explanation. It is not a professional place at all and I DEFINITELY DO NOT RECOMMEND IT. ZERO STARS!!! BEWARE!

Great service! Always very helpful, professional and sweet. Beautiful facility, very clean and organized. I live quite far away from them, however the have no problem with catering to my needs... with a big smile on their face. Thank you so much for going out of your way for me. Thank you guys!

I recently worked with Tucker Kittle at Mercedes Benz of Sarasota. He was quick to respond, always answered questions and replied to phone messages quickly. He worked hard to find the exact vehicle I wanted and kept me informed during the build, shipping and delivery of the vehicle. I highly recommend Tucker and Mercedes Benz of Sarasota!

Kurt Raguth was great to work with. I’d definitely recommend him to anyone looking for a car.

Randi Doyle is always accommodating. Your service is great. The bathrooms clean. Snacks and water while waiting. I don't know how much more you all can do to please the customer. Your team is the best! As an effort to show our appreciation, my wife and I will give discounts to any of your employees and their families for income tax preparation services. You may forward this email to anyone. Brian and Luz Matlin (941) 662-7213 brianandluz@yahoo.com

Kavita went above and beyond helping us get exactly the car we wanted and quickly. Thanks

Very professional and explained the recall services.

Very professional. Very focused. Very supportive. Found my dream car. Thank you.

Overall good experience! Made buying and signing process smooth.

They did a great job and washed my car also. I would recommend this dealership to my friends and family.

Great service department efficient Better to book on line difficult by phone as got diconnected

The dealer is fine and the customer service was fine. However, the new car we just bought doesn't live up to the previous MB SUVs we have had. The backup camera was faulty and had to be replaced. There was no charge, however, we have never had to bring any other MB car in for anything other than maintenance. A random beeping happens also and they don't know what it is. We will have to bring it in when they figure it out.

This is the second time I?ve been to this dealership Giovanni has taken such good care of me He has my car cleaned and I don?t have to rush for anything . The loaner car is always ready without any hassles. Giovanni take care of me coming and going. Thank you Giovanni

Second wheel sensor to go bad. Two to go. Disappointed that these go bad with only eight thousand miles on the vehicle. Replaced under warranty with no problem. Just don?t appreciate the hassle of getting the repair done.

Attentive staff and service department.

Adhered very well to COVID safety. Beautiful and comfortable waiting area. Took 2 hours for maintenance on the car that only had under 2 K miles. That was an excessive wait.

Mercedes-Benz of Sarasota is a very professional place to do business. They take in account the customer’s needs. They are thorough and professional. Our service advisor, Peter Bolduc, made the buying process informative focusing on what was important to us with no pressure. When we needed service, Peter picked up our car while dropping off a loaner. I would highly recommend Peter and this dealership.

Bill Zimmerman was very helpful and knowledgeable regarding our 2021 GLE53. Learning about the operation of the car from Bill’s experience made our transition smooth.

Mercedes did not inform me that I would be receiving a rental from Enterprise which I would be responsible for. Additionally as a result of dealing with this unexpected wait time, I was also late for an appointment that was scheduled for half an hour after my drop off. I?m also still waiting for Enterprise to credit my charge card for the hold that they put on my card for the rental!!!! Customer service is deteriorating!!!

Without question, the quality of the car is important, but the quality of the employees and the service they provide is of utmost importance. My service coordinator, Judy, is absolutely terrific. She knows the product line and offers really outstanding advice and service. She is the best! I frequently recommend Sarasota Mercedes-Benz and will continue to do so.! Great job everyone! Daniel Kennedy

Excellent experience. Mr. Kittle is a true pro. Very satisfied. My GLS 450 is Amazing.

Service on this Airstream Atlas (MB Sprinter)was punctual and comprehensive. In our previous experiences with MB service (we have two MB cars) it has been standard to wash the vehicles before delivery. Since this vehicle is a Sprinter, perhaps dealer does not have a proper car wash, but it was returned quite road dirty. An. service representative named John took nearly an hour out of his schedule to review all the electronic workings of the vehicle, including NAV and other systems. The we greatly appreciate. John was thorough and professional in all respects...thanks John.

I had a very great experience with the helpful staff. John was amazing . Taking over an hour to show me the features and various settings on my new Mercedes. Arnie was so very helpful as well and said to call any time I had a question. Jeanine was a very kind and warm sales lady. First class dealers!

Recall on sunroof. Check out. No issue. In and out in an hour.

Steven was wonderful to work with!! He followed up, answered all my questions, made sure everything was perfect for me. I hope to work with Steven again when I need service!

As usual I got great service with great communications.

Very good dealership, sales and service. Special shout out to Judy Schweitzer who took care of me on my last service visit.

Very friendly and professional Service Department

Pleasant and easy to deal with from making the appointment thru to getting our Sprinter van serviced.

Very thorough very efficient very knowledgeable…… Pleased

The staff at the AutoNation store was knowledgeable and well informed, very helpful through the whole process. Excellent service.

Service is excellent . I did not buy my Mercedes there but they have excellent customer service.

Always an easy experience. Wouldn’t take my car anywhere else!

Brett a fantastic service rep!All my issues were resolved completely and correctly.

Scott was professional,accommodating and honest. The experience was quite pleasant.

Service was quick and efficient. Steven dose a great job

as usual every thing went well.my service manager who i have had could not be better as is dave apgar who does my service

I particularly liked my salesperson, Jeanine, who was courteous, knowledgeable and willing to help me through the process.

My best car buying experience yet!

Service was excellent! Appreciate the quick turn around in resolving my issue.

Janien was awesome! She worked her magic and we drove off in the car we came for. Very friendly atmosphere. Definitely recommend. Love our new E550 convertible. We couldn’t be happier. Thank you for everything!

Steven Appolloni is awesome at Mercedes Sarasota. Ripped my tire on my way to work and got my car in and a loaner right away, and had everything sorted out by early afternoon! He?s the man! Awesome service as always!

Excellent service. Appointment was honored and on time. Service person was wonderful and helpful.

Service is very good 😌 and the staff is friendly

Excellent service and care from Stephen Williams who was our sales rep.

Had a great experience and first class service. Tucker is a true professional and made the transaction painless.

All I can say is wow! As a first time car buyer, I never expected such a fun, smooth and thoughtful experience. Alex G. is an angel. He took me on an amazing test drive, completely blowing me away with safety features and luxe surprises in the car. After a bit of negotiation, I feel like he got me a FANTASTIC deal on my new GLC 300. Alex seemed to really care about me and wanted me to ultimately be happy in my purchase. Trust and car dealing would not seemingly go hand-in-hand, but Alex changed the game. To throw icing on the cake, he surprised me with a BIG RED BOW on my new purchase. If it wasn't COVID, I would've given him the hugest hug ever. Thank you SO much to Alex for a memorable and amazing experience. Also honorable mention to Debra in finance for getting me what I needed in the smoothest deal ever. MB of Sarasota, you've set an INCREDIBLY high bar!! (PS - everyone wore masks, and made us feel safe, unlike other luxury dealerships on the strip...)

All I can say is wow! As a first time car buyer, I never expected such a fun, smooth and thoughtful experience. Alex G. is an angel. He took me on an amazing test drive, completely blowing me away with safety features and luxe surprises in the car. After a bit of negotiation, I feel like he got me a FANTASTIC deal on my new GLC 300. Alex seemed to really care about me and wanted me to ultimately be happy in my purchase. Trust and car dealing would not seemingly go hand-in-hand, but Alex changed the game. To throw icing on the cake, he surprised me with a BIG RED BOW on my new purchase. If it wasn't COVID, I would've given him the hugest hug ever. Thank you SO much to Alex for a memorable and amazing experience. Also honorable mention to Debra in finance for getting me what I needed in the smoothest deal ever. MB of Sarasota, you've set an INCREDIBLY high bar!! (PS - everyone wore masks, and made us feel safe, unlike other luxury dealerships on the strip...)

We typically do not enjoy the experience when having a vehicle serviced but that is no longer how I feel after the professionalism displayed by Brent (sp?) while having our E350 serviced the other day. Wow, talk about taking care of the customer, and ensuring we understood every aspect of the service and what we were entitled to from our prepaid services and warranty... I won’t go into details, but that is not the experience we had at the Clearwater Mercedes dealership. We bought this car for a reason, and service is a continuous process... it’s not about the sale; service is where the relationship grows. Great job... thank you.

Giovanni is my service advisor and has been since I Purchased my vehicle. He is exceptional. He makes the service experience so much better than it ordinary is when one has to take a car in for service. I highly recommend him and the dealership.

I would recommend Mercedes-Benz Sarasota to anyone they have a service manager JIM FOULKROD AND HE IS THE BEST if you have any problems.

Excellent specially the care and commitment of Traver Massetti He is the best. I hope become a car salesman because he the personality and the care every buyer need. This buying time was the best!!!

Although Sarasota Mercedes purports to be an AutoNation dealership with no haggle pricing I just attempted to purchase a used SL600 advertised in in Autotrader with an AutoNation logo listed at $19,995 and the GM Ernie said it was a “mistake”. He’s over riding the AutoNation pricing and attempting to get a whopping $35,000 for the car and I’ve filed initial complaints with both AutoNation and Edmonds.

Once again the service department at Sarasota Mercedes were flawless!

From sales to parts to service, everyone is a pleasure to deal with. I just bought a used e 350 convertible that had an issue with some hydrolics for the top. They went above and beyond in order to fix the issues.

After a long wait on my ordered SUV (due to COVID) it finally came in. We are extremely happy with it. Our sales person, Tucker was wonderful. He helped us through the changes needed because of the line shut down and year change on car with excellent ideas to keep the car the same as we had originally ordered. From the first moment we stepped in the dealership until the day we drove away and beyond he was and is always there to answer any questions we have, and with much patience. I would highly recommend this dealership. We are super thrilled with the car and the dealership.

The service. People are very professional and friendly.

I was interested in a car that was listed for sale on a website. Then I find out it is getting serviced and prepared for sale. Then I get a call the car needs too much work. Why list a car that is not for sale or ready to be sold? I wasted time and ended up being very frustrated. Sales guy was nice but this is a dumb business move.

Great customer service. Employees very professional

Stephen Williams was my salesman and was very professional in helping me purchase the GLK. He followed up and he will be my go to guy for anything Sarasota Mercedes Benz in the future. Love my car ?!

I met Kurt when I walked into the dealership in sarasota. He was personable and very helpful. He answered all my questions and helped me buy a fabulous SUV. He walked me through all of the techy stuff on the car. I love my new Mercedes ❤️🎁🌲

Good job doing a regular service update to my vehicle.

We were pleased and impressed with Mercedes Benz of Sarasota. Everyone was wonderful, knowledgable and welcoming. Ken Johnson, our salesman was outstanding. He was professional, very helpful and always pleasant. He was with us from the time that we first saw the car until it was delivered. It was a terrific expirience.

Brett Thanks for getting our car fixed before Christmas and a loaner.

Very Good experience! I would go back to Sarasota Mercedes Benz to get my car serviced

Terrible customer service, not applicable to Mercedes-Benz standards

The manager Ernie Withers was extremely helpful when we had a problem. He responded immediately and made sure there was a resolution that was satisfactory to both parties involved. We would highly recommend this dealership. Arlene and Tom O'Keefe

Excellent service. The facility is clean and safe. My representative Judy Schweitzer is as always a pleasure to work with. She is very professional and will keep my coming back for all my future vehicles.

Tony was great! Simple, easy, and knowledgeable overall wonderful experience.

on time; loaner car available, judy schweitzer, asst. service mgr., is responsive and knowledgeable. no problems encountered. problems encountered

Great people . Excellent customer service. Very professional.

Ken Johnson the Internet sales guy was great from the start of ordering the car to the finish in picking it up at the dealership. I would highly recommend Sarasota MB

First time buying experience at MB of Sarasota. Was very pleased with the entire process. Knowledgeable and efficient staff.

My wife and I purchase a new crossover and our salesman Alfredo from Merchedes of Sarasota was very friendly and kind in helping our process go though smoothly

Service is always good and this time it was completed before the estimated time allowed.

3rd time in for my brakes. They squeaked. At this time it has been about two weeks and so far there is no problem.

Excellent service, The staff are friendly and knowlegeable.

Competent but long wait to complete service. Facility comfortable.

My service representative, Judy Schweitzer, is great and so is the entire staff.