Recent Reviews from Mercedes-Benz of Sarasota

Very positive experience purchasing a pre-owned Mercedes here. Sales reps treat you great and follow up with you after purchase to make sure any questions that may come up are answered promptly.

Peter Bolduc is my sales and contact person. He is excellent!

Been coming here for years. Great service and experience. Service Writer Steven does a great job and always takes care of my car. Would recommend to anyone.

I have dealt with 6 different Mercedes-Benz dealers in Georgia, New York and Florida in last 20 years. Mercedes-Benz of Sarasota is the best! Peter Bolduc has been so friendly and so professional helping us to select/build the right car, and to show us all the new features. It is a great experience working with Peter and Mercedes-Benz Sarasota!

I ask a very simple question,3 days ago before my oil change appointment.to this young lady in the front desk cross to the coffee machine. How much a oil change for my 450 gl. The answer is 69$.with no explanation. Here we go , on the day of my appointment,after work done, was 194,88$ It is why you can trust a car dealership. I hope someone from the dealership will call me or text me.

Kurt Raguth did an amazing job at helping me get what I wanted.I highly recommend him. He is great not only as a sales consultant but as an individual. He went out of his way to make sure everything worked and was very personable and easy to talk to and left that day with a new car!

Team MB Sarasota, as always did a fabulous job. I have three vehicles a GL and 2 S Classes. I’m in the very best of hands. My Advisor Steven Appolloni is superb The entire team is professional and welcoming StephenTwohig (Sarasota, Cape Cod and DC)

I had a TERRIBLE experience at Sarasota FL MB. I have owned MBs for 15 years and currently own an E350 and a C300. Recently after moving to FL, I noticed that the A/C on the E350 was exhausting hot air on the passenger side (which MBs do when the coolant needs recharging). I made an appointment , my first, at Sarasota MB for the service to be performed on 9/15/21. Recharging the A/C cost about $700 (obscene in and of itself). When I picked up the car and started driving home, I noticed that the passenger side vents were in the same off position and still directed outboard / to the right just as I had left them. When I turned the vents on and inwards, they were still still exhausting hot air. When I returned the car, the technician claimed that he had tested the passenger side and then turned the vents back to right and off because he wanted to return car just as he had received it. Come on man! Who would believe that? Then why weren’t they working? He didn’t QA his work and wasted time checking windshield wipers and making others suggestions not relevant to the issue. The problem was corrected. It was explained as a “calibration” that hadn’t place . (Then how did it work when the technician tested it ?). I have never had anything other than spectacular experiences at other MB dealership until Sarasota MB. I would caution anyone reading this to beware purchasing or servicing their vehicle at Sarasota FL MB.

I had a TERRIBLE experience at Sarasota FL MB. I have owned MBs for 15 years and currently own an E350 and a C300. Recently after moving to FL, I noticed that the A/C on the E350 was exhausting hot air on the passenger side (which MBs do when the coolant needs recharging). I made an appointment at Sarasota MB for the service to be performed on 9/15/21. Recharging the A/C cost about $700 (obscene in and of itself). When I picked up the car and started driving home, I noticed that the passenger side vents were in the same off position and still directed outboard / to the right just as I had left them. When I turned the vents on and inwards, they were still still exhausting hot air. When I returned the car, the technician claimed that he had tested the passenger side and then turned the vents back to right and off because he wanted to return car just as he had received it. Come on man! Who would believe that? Then why weren’t they working? He didn’t QA his work and wasted time checking windshield wipers and making others suggestions not relevant to the issue. The problem was corrected. It was explained as a “calibration” that hadn’t place . (Then how did it work when the technician tested it ?). I have never had anything other than spectacular experiences at other MB dealership until Sarasota MB. I would caution anyone reading this to beware purchasing or servicing their vehicle at Sarasota FL MB.

This dealership rocks! I purchased a slightly used Chevy Silverado from them and was treated with the kind of respect and professionalism I haven't seen in awhile. Allen was amazing during the entire process and even drove me to the bank since I was unfamiliar with the area, He made sure the t's were crossed and the i's dotted. The dealership was impressive ... top drawer and my purchase was reasonably priced. Thank you M-B of Sarasota!

Excellent Service from Service advisor Randi.. Explained everything that needed to be done and the cost and then left it up to me to maked decision

2 for 2 on selling junk cars. I purchased two, not one, but two pre-owned S-Classes from MB of Sarasota over the past 5 years. Both times, without fail, the car wouldn't start after only 2 months of ownership. The first time it happened the dealership worked with me and gave me a new battery, that of course died after a few days because the issue was the alternator - which they wouldn't fix. I just recently spend 50k on an S-Class that came with an "Autonation Certified Warranty", which is 90 days or 4k miles, and less than 90 days, and much less than 4k miles, the car has been at the dealership's shop twice. First the parking brake failed and second, the car now will not start. This is literally the worst dealership I've dealt with. Every single time I go in with any issue (we have 2 G-Classes as well as the S-Class) their solution to an issue is to "buy a new one" versus fixing the actual problem. I'm only one single person, but the fact that virtually the same issue has happened across multiple cars suggests that it's likely a commonly occurring problem with the dealership itself.

2 for 2 on selling junk cars. I purchased two, not one, but two pre-owned S-Classes from MB of Sarasota over the past 5 years. Both times, without fail, the car wouldn't start after only 2 months of ownership. The first time it happened the dealership worked with me and gave me a new battery, that of course died after a few days because the issue was the alternator - which they wouldn't fix. I just recently spend 50k on an S-Class that came with an "Autonation Certified Warranty", which is 90 days or 4k miles, and less than 90 days, and much less than 4k miles, the car has been at the dealership's shop twice. First the parking brake failed and second, the car now will not start. This is literally the worst dealership I've dealt with. Every single time I go in with any issue (we have 2 G-Classes as well as the S-Class) their solution to an issue is to "buy a new one" versus fixing the actual problem. I'm only one single person, but the fact that virtually the same issue has happened across multiple cars suggests that it's likely a commonly occurring problem with the dealership itself. I'll definitely be reaching out to local news and New Channel 8's "BETTER CALL BEHNKEN" about this, since the odds simply don't add up. Two cars purchased across 5+ years and they have virtually the exact same issues? Seems like they have a plan on how to sell used cars with issues. Also, the negative terminal cover has broken grommets, which suggests they had to jump the car to show it to me, meaning they knew the issue existed before I purchased.

do u ever feel like u are being hustled and theres not much u can do ? well thats how i felt ion my recent and last visit to the dealership. No more . im done with this place...

Outstanding service and friendly Staff! Clean environment, comfortable waiting area! Thorough attention to detail with every part of the car and like new when I picked it up the next day!

great service

Took my car in to get serviced here after moving to FL. The staff is friendly, quick, professional and the quality experience you expect from Mercedes-Benz.

Engine light on. Diagnosed as sensor booster. Supposedly repaired and car picked up. Light back on 2nd time car was started. This has been a common occurrence of repeated trips in (unsuccessful) attempts at repairs.

Excellent service from Judy and Mercedes-Benz of Sarasota. Thanks

Engine light on. Diagnosed as sensor booster. Supposedly repaired and car picked up. Light back on 2nd time car was started. This has been a common occurrence of repeated trips in (unsuccessful) attempts at repairs.

They always do a excellent job! Have a good time wile waiting! Always a Loner wen needed

Judy was phenomenal! My car could not start and she arranged to get it picked up from the garage in a speedy fashion. She definitely went over and beyond.

Excellent service. I was't even scheduled that day but they were able to squeeze me in.

Took my E300 for Service B and there was no issue at all with my car. After the service was done and the car handed over to me, when I turn on airconditioned while I drove away from the dealership, I heard really bad noise coming from the air blower. Took the car back to the dealership and they look at the issue and told me that motor need to be replaced and my car is still under warranty, it will take more than 2 weeks to get a new motor. How come the car was not fully checked before handed to me? Is this a normal process to just change the oil and do some other maintenance and charge $600? This is ridiculous and someone from the management team should look into their service department to make sure the technicians are fully trained to check everything before handover the cars to the customers. Shahid

Service from Stephen Appolloni is outstanding, he always greets me with a smile no matter how busy he is.

Online courtesy ride was promised but not provided!! Why promise a service you can't guarantee??

Excellent service. Eddie, our sales person, and Chris, the sales manager, were very professional.

It was perfect. I had an almost flat tire on my Beloved Smart Car, that I managed to get to my Mercedes Dealership in Sarasota. While I was driving I called and they checked parts and they had the tire, connected me with Service and they arranged a ride to work. When I arrived, Steven took the car, had me all set. The young lady who answered the phone had my ride waiting to get me to work on time. And when the car was finished Steven called me back to review what was accomplished and a car was there to pick me up from work at 6:15. The car had been washed and looked better than when I took it in. It could not have been better. Everyone worked to make the process seamless, the price for the tires and alignment was fair and my day was perfect. Judy Newell

There was an ongoing warranty issue with our tire speed sensors on our Sprinter Van chassis. Once we were notified by Mercedes that there was a fix for it, Sarasota Mercedes got us in for a service appointment right away and the situation resolved within two hours. Thanks Shawn!

Pick up and delivery a wonderful service. Never feel like I am being "sold" unnecessary work..very trustful, thorough, professional and accommodating.

Service Advisor Brett was awesome. Always a great experience

I received excellent service. Warranty issues were resolved without any pushback. A loaner car was provided while my sprinter van was being serviced. The staff is friendly and accommodating. This is a good place to do business.

The service is impeccable

My experience at Sarasota Mercedes-Benz was excellent. Judy in the Service Department is really focused on superior customer service and made sure everything was taken care of in a timely manner.

Scheduled service to fix airbag based on recall notice. Called to reconfirm first appointment - they couldn't find it in the system so I rescheduled for 2 weeks later. Arrived for second appt - they couldn't find my appt/name. Turns out, the VIN was connected to another name and phone number - likely why they didn't find it the first time although I did provide the VIN both times. I was quoted a 2 - 3 hour window - returned after 3.5 hours - and while the service wasn't done, they did have time to review the entire vehicle and build a list of items that needed addressed/fixed. I left again and returned an hour later to pick up the car. The service rep, Taylor, assured me that the service lights had all been fixed. The service light is still on - I called and left 2 voice mails to this effect with no return calls. I will be buying a new Mercedes in the next 6 months - will not return here and will not recommend them.

Scheduled service to fix airbag based on recall notice. Called to reconfirm first appointment - they couldn't find it in the system so I rescheduled for 2 weeks later. Arrived for second appt - they couldn't find my appt/name. Turns out, the VIN was connected to another name and phone number - likely why they didn't find it the first time although I did provide the VIN both times. I was quoted a 2 - 3 hour window - returned after 3.5 hours - and while the service wasn't done, they did have time to review the entire vehicle and build a list of items that needed addressed/fixed. I left again and returned an hour later to pick up the car. The service rep, Taylor, assured me that the service lights had all been fixed. The service light is still on - I called and left 2 voice mails to this effect with no return calls. I will be buying a new Mercedes in the next 6 months - will not return here and will not recommend them.

Appointment 0n 2-26-21 with Zhuhai Fattah to check out fan running for an extended period of time after car turned off. He and his mechanic did a fine job of assuring me that everything was fine and they had my car ready quickly, washed and ready to go. Appointment on 8-31-21 with Andrew Walker-Service Advisor to have an oil and filter change, fluids checked, multi point inspection completed and to check engine running rough. Andrew had my car back quickly with all services completed. He answered all of my questions and was courteous and professional.

Good, efficient service

Lisa was awesome when I called regarding service!!

I had a regular service for my car. The process was as smooth as I have ever had at a dealer from drop off to pickup…A really great experience and a sharp contrast to the dealer where I bought the car in Chicago..

Excellent Service advisor Judy Schweitzer is Outstanding, a credit to the organization.

The crew was awesome from Scott to the finance managers. I appreciated that they didn't try and force us to buy anything and they also got us in and out fairly quick.

Five star service. I’m really happy that you picked up my car and then brought it back In this current environment it very nice to be treated kindly

Desent selection, prices high for pre-owned vehicles, staff friendly, clean place.

My experience at Mercedes Benz of Sarasota is so positive that I think some people would wish their Mercedes would need a repair. My first maintenance was done in a record time 2 hours earlier than expected by me. I think about Formula 1 mechanics changing tires when I try to describe my experience there. Wow! No wonder I bought my wife's Mercedes E300 and my Porsche 911 Carrera at this dealership. I strongly recommend this dealership to everybody. Congratulations to the management and staff. Outstanding job!

Great service, friendly staff

Friendly courteous service got me in and out in the fastest possible time!

I had a wonderful experience at the Service Department at Mercedes-Benz of Sarasota this week. Thanks! Holly Quillian

First visit for service … from booking the appointment to reception of the car and waiting time … everything 5 stars. Thanks Brett Ferruci and the whole team for such great service!

prompt service, polite interaction, best quality technical solutions

This was my first, visit The Mercedes dealer and Taylor, was my service coordinator. She was excellent and you could see / hear her smile in her eyes and voice. My experience with Taylor was 5 star…. Taylor exceeded my expectations and if she is representative of the rest of the dealership Wow! I hope Taylor continues to be assigned to my relationship.

nice, polite, knowledgeable, ready to provide the best possible service

The service was great. 2019 S Class B service. The problem is that when I got my car back my settings on the dash are changed some disappeared.. Before I got into my car I asked are my settings where I had them,answer yes.Well I start to leave the dealership and here we go again. First my digital speed is somewhere but not where I want it. Next no radio or media, Back to the dealership , oh all you have to do is and they try to bring up my media, well it's shut off. Anyway after a few minutes they got everything back. Bottom line when the car is returned to me I want it back like gave it to them. This not the first time. I don't want to be driving up 75 trying to bring things back to where they were.Other then that things where good.

Sales person was helpful and professional ..Lisa is the best!

Brought my car in for final prepaid maintenance series and display saying Collision Assist disabled. Randi, my advisor, had a loaner vehicle lined up for me as always so I could work. They could not complete the car that day so I kept the loaner and came back the next day. Everything was done and the display issue was just a software update, so no expense for me!!! Thanks Randi!

This location has the best customer service. Our service rep Shawn is just awesome. Communication is very good and the service is excellent. We are always happy

The best car dealership I have ever been in and purchased from. George was FANTACTC to work with and displayed professionalism and true honesty. Made the experience of purchasing a car very delightful and fulfilling.

What an awesome and flawless experience. I was out of town and had our friend drop off and pick up our car for a factory recall. Everything was done EXACTLY as presented, on time, and without issues. Our friend was treated like a king throughout the entire process as he was the car owner! I highly recommend having your Mercedes serviced at Mercedes Benz of Sarasota!

Chris and Jim always provide top-notch service and are always professional and helpful A++++++

Brought my ML63 in because the "check engine" light was on. My normal Service Advisor is on vacation. Had a kid named Andrew or Drew. When I sat down he was on a personal call talking about how he was just back after having Covid (he's apparently unvaccinated). Diagnostics indicated I needed a new ignition coil. I was told it was in stock. When I was told the car was ready, it turned out that the ignition coil they had in stock was faulty and, therefore, they didn't fix the problem. They're ordering a new one and I have to go back to get the problem taken care of, a 80 mile round trip for me. So, I'll put 160 mile on my car to, hopefully, get this fixed. Not a good experience. I expect MUCH more from Mercedes!

Jim and Chris in the service department are always top notch!

the sales agent george was so friendly and candid in his advise, it put my mind to lot of east about my car buying decision

Charged me twice for a service I already paid for. You would think they would let you know that you had an expiration date on a SERVICE you already pre paid for. Maybe it's in the fine print but come on. $500 down the drain.

Efficient, friendly and knowledgable staff, welcoming to dog. Lisa is a 5 star customer service rep.

My issues were addressed immediately and professionally thanks to Taylor. I appreciate her attention to detail. She explained everything that was or wasn't causing me problems and even photographed my dashboard to track some data. What a pleasure!

The service was adequate. The ability to get through to the service department was tedious .When I called I was often having difficulty reaching my service advisor. Calling the service dept puts you in a bottomless pit of recordings before you can speak to a human with no way out other than starting over. Given the premium quality of the vehicle one would expect the same from the dealership. The quality of the work was good. I was surprised they do not provide a complimentary wash. The starter button was removed and not replaced where I would find it. The service was complete. It was not delivered in a 5 Star fashion.

what a great 1st experience with Mercedes-Benz!!! Everyone was very excited for me on the purchase of my first (new) used car!! All seemed to want me to become a member of the Mercedes-Benz family!!

Always a great service!!! Polite and knowledgeable staff. Thank you for keeping my car running smoothly. I highly recommend this location. Brett always delivers!!!

Service Department is well organized, advisors helpful and suggest cost alternatives. Time estimates were accurate and no high pressure sales pitches!

My car was well taken care of. All services were promptly handled. I checked this year’s service to last year’s—they were exactly the same amount. Thx for not going up on your prices and thanks too for washing my car! Much appreciated. Steven always takes good care of me and my car.

For what I pay for MB Service the results should be perfect it’s not, why would I have to reset the display or take a the fob apart & readjust the batteries it’s because no one checked to see if the work was done properly, that’s the last MB service that I will pay for, my next auto will be electric and not from MB

I am new to the area, and this was my first experience with MB of Sarasota. We moved here from Ohio where I had a great experience over the last 12 years with our dealership and my service writer - so the bar is high. On this visit Taylor was my service coordinator. She was excellent and you could see / hear her smile in her eyes and voice. My experience with Taylor was 5 star…. Taylor exceeded my expectations and if she is representative of the rest of the dealership Wow! I hope Taylor continues to be assigned to my relationship. After all this is a relationship business.

Randi Doyle is the best Mercedes representative you can get. She is always attentive to our needs. The service department is very detailed and fixes all problems the right way.

Extremely overpriced, the service advisor that was assigned to me was not friendly at all. I emailed the manager about another issue, he didn’t even look into it for me he just referred me to another department. I thought it was horrible service

Scheduled service experience was excellent. Randi Doyle handled every aspect of the service perfectly and kept me informed during the process. A++ for the entire MB Sarasota service team.

MB of Sarasota was a lot quicker for my "B" maintenance than I expected. Price was reasonable also.

Thank you Service Manager, Judy Schweitzer and Kyle (in the loaner vehicle department) for providing EXCELLENT customer service during my recent visit!

Andrew my service writer and the repair team have been outstanding with my cars over the years. I am extremely pleased with the service department. Thank you men and woman that make this happen.

This is my first Mercedes after my family has driven them for decades. I love my car. However, I didn’t feel like I was at a luxury car dealership during my first service appointment last week. I understand we have a pandemic that has scaled things back. However, good customer service should not be one of the things that is skimped on. I had to tell the service coordinator about the coupons sent to me by automation and show her on my phone then she had to take my phone with her to her manager to approve the use of the coupon they sent me! I feel like I received better service at Honda. Disappointed.

I want to start this out by saying that TAYLOR was WONDERFUL. She was as helpful as she could possibly be, was in constant contact with updates on my vehicle, and was a complete professional. Everything else, however... It took two weeks to service my car for a job that would have taken my regular service garage a couple of days. I know this because I took it to them first, where they diagnosed the problem. The only reason I even brought it to Mercedes is because the issues were still covered under my extended warranty vs paying $800 for my regular garage to take care of it. Then Mercedes didn't have any of their own cars to loan me, so they set me up with a "free" rental car from Enterprise. The cost of the daily damage waiver for the length of time I had to use the Enterprise vehicle amounted to nearly $800 anyway. And Mercedes feels no responsibility to reimburse this, because the damage waiver is "optional." You would think a dealership that prides itself on "luxury" for its clients would ensure EVERYTHING was covered. Additionally, they undervalued my car for their in house appraisal. I took it to two other appraisers and received a value of several thousand more. And then, after all of that, I finally got my car back and something is wrong with the gear shifts. So I'm going to have to bring it back and likely wait another two weeks for service, so then I can write another one star review.

Exceptional service on our Mercedes….as always

Excellent service.

Excellent service agent Brett Ferrucci, managed the whole service with pride and care.

I HATE car shopping but.....I would buy another car from Stephen Williams and Mercedes Benz Sarasota in a heartbeat. The entire transaction went very well from the test drive to singing the purchase documents. Thank you all! GLCSUV.

Delivery of the vehicle was unorganized and time consuming

Great experience at Mercedes of Sarasota. Great salesman and painless Checkout. Best and easiest car purchase ever.

Fantastic customer service. Brett always goes out of his way to improve our experience.

Randy excellent proffessional

Tucker was a professional in every aspect of the transaction. He was not pushy, but helpful and took the time to explain and answer all my questions. I ordered a new GLE 350 and love it. Thanks Tucker!

Alan Rybak was my salesperson and he was awesome. He was not only knowledgeable but also patient with my questions and concerns. Information was provided with ease. The entire process from viewing to delivery was a pleasure. Alan delivered my Jag XK with a big red bow...perfect!

Mercedes has wonderful employees great technicians and mechanics and kind of serve me better, love the way they work keep it up you’ll be around a long time.

We had the pleasure of working with Alfredo to purchase a new vehicle. He sat down with us and was able to help us pick out and order the exact car that we wanted. Four months later when the car arrived, he made the delivery process easy and quick (even with our three little kids in tow). See Alfredo for all of your car buying needs. You will not regret it!

Excellent service and honest help!

Go to a different Mercedes dealership. If I could give negative stars, I would. I knew this dealership had a reputation, but WOW. I ordered a vehicle and it was submitted incorrectly. Car shows up, it's WRONG. So I have to submit ANOTHER order. Now the semi conductor shortage. Over ELEVEN MONTHS go by. Car supposedly finishes, then gets blocked from shipment and nobody knows why. Nobody wants to find out why. Customer service is awful. You are made to feel like Mercedes does you a favor by allowing you to buy one of their vehicles. Car finally arrives and I get the classic LOW BALL trade in offers. I ask for better offers and am then told that they will release MY VEHICLE to general sale because OTHER SALESMEN HAVE DEPOSITS DOWN ON MY CAR!!! I am livid. We have been longtime customers here, it's always been awful service, will not be coming back. Will drive to different dealers going forward.

Our experience with Mercedes Benz of Sarasota was outstanding and a total pleasure. Our sales associate was nothing less than outstanding. I would recommend Mercedes Benz of Sarasota without any reservations at all. The only problem I had was. I called the dealership several times and no one returned my calls. I had to drive there to talk with someone.

All work done as per contract. I was kept updated throughout the day s to the status of the service. My rep answered all my questions and I was very happy with him as my representative. The loaner process was simple and I was more than satisfied with my loaner care

Tucker was an outstanding sales person who listened and answered all my questions before I purchased. He gave a comprehensive explanation of how the car operates and how to work all the fun features! 10 STARS for sure!

All work done as per contract. I was kept updated throughout the day s to the status of the service. My rep answered all my questions and I was very happy with him as my representative. The loaner process was simple and I was more than satisfied with my loaner care

Judy is the best service manager!

Courtney and the service techs that she called out were all very cordial. Unfortunately, I've had to bring the car back in for the same issue on several occasions. Perhaps it's a Mercedes Benz car issue. The squealing sound, I heard on the loaner car, as well. My second concern is also a repeat concern. I get my car back and it has large, dirty black shoe prints on my mats. I even sent Courtney a pic of the last one. This is truly unacceptable, as you're supposed to place the paper mats down before you enter a client's car. My question....why do they feel it's ok to get into my vehicle and not protect the interior? As I mentioned, it's not my first experience!

I recently purchased a pre-owned GLE350 and having been the owner of 7 previous Benz' and I can say the experience in turning my GLE350 over to me was the worst Mercedes experience I have ever had. The Salesperson could not properly attach my license plate which fell off before I got home. She could not help me program my blue tooth, reset the display defaults or answer any of the many other questions I had. When asked why Mercedes Concierge could not help me I was informed that MB of Sarasota no longer has that attribute due to COVID. She refused to call the Services Dept to help me and whenever my wife or I call to inquire about receipt of title she passes us off to another Dept. You could say that I am spoiled in my expectations of how I should be treated when I take delivery from MB, but this isn't the kind of experience that you'd get at some shady used car lot. Shame on you MB of Sarasota for tarnishing the MB Star.

Excellent service as it always has been.

Great Service and adviser. on time scheduling .

I arrived for my 2:00PM appointment early; as I was already in the area at 1:05PM. I asked my service person Shawn if I could possibly get in earlier. He said he would see what he could do. In stead of saying to e I'm afraid I can't bump you up sooner, it will still have to be at 2:00 he just took the car. About 40 min later I went to check and I still see my car sitting there. they ultimately took it around 2:00; however if Shawn had been honest with me and said I don't think I can get you in sooner, I would have done some errands and come back at the designated time. Instead I ended up sitting there for almost 2 hours. I'm not a very happy camper.

This dealership has the unfortunate distinction of having the most useless car appointment I've ever experienced. I spoke with Scott to make an appointment the day before coming in. When we got to our appointment, our sales associate, Karrina, didn't know we were on her calendar. Therefore, she had nothing prepared for us when we walked in. I had told Scott on the phone the two models I was interested in, so I anticipated being given information about those two models. Our SA went to her manager to get the car keys of a model we didn't want, again because she had nothing prepared. She said that no vehicle is available for negotiation and that everything will be MSRP-priced. When we went outside, she didn't present us with much information about the car. Only that the car had a third-row seat, and it was "fully loaded," but she didn't itemize or list any of the features. As a consumer, I don't know what that means, "fully loaded" changes depending on the manufacturer. A high-quality associate will give you a vehicle tour and explain the features, which our SA did not do. I would have liked to learn more about the models I was interested in, but overall our SA did a substandard job. Our visit time lasted ~5 mins, and the last thing she was was to "play around online to build a vehicle" and come back to her...so she can get a commission. She didn't ask us about our needs, lifestyle, or what features we were interested in. Our SA didn't exhibit what I expect out of a luxury car salesperson. She wasn't prepared for the appointment; her unrefined speaking manner and her lack of engagement toward us made the experience less than stellar. I felt it wasn't polite that she asked us our maximum dollar amount. I've never experienced that. You won't know initially if someone will pay with cash or finance. Everything is negotiable if a dealership works out a good package. Coming from the San Francisco/Silicon Valley area, luxury dealership appointments present brochures, car information, and a sales pitch in hopes you spend more. From this appointment, I walked away with no knowledge about the car models I wanted. I didn't learn anything.

I am very disappointed with the service I received yesterday from Steven. Steven is rude, condescending, and not a pleasant person to work with. I have overlooked his attitude many times but yesterday was the worst. Steven should not be allowed to work directly with the public. He shows no respect to his customer. I would like to work with another service representative in the future. I no longer want to deal with Steven.

Excellent service!

Well organized. Knowledgeable. Friendly. Thorough.

Karrina was awesome. She knew the car well and made the process of buying the car quite easy.

Wonderful service by all.

My Service Rep Brett Farruchi was awesome in handling my ML 320. I finally decided it was time to upgrade. Alan Rybak was amazing to work with. He made the process smooth and enjoyable with his sense of humor.

I bought a clean and nice car from here. The guy who helped me is really nice to us. He did what we would like to do with car. I gave 3 stars because of timing. After we decided to buy car we waited their finance section with our baby almost 2 hour to complete our buying process

I highly recommend Mercedes-Benz of Sarasota and Service Manager, Brett Ferrucci. Brett is extremely organized, patient and knowledgeable about Mercedes cars. I've been Brett's client for the past 4 years and he's never let me down. All the best- Anthony

Central to my experience was Randi Doyle, my Service Manager. She was efficient, knowledgeable and friendly. I am confident that she will take care of any issue that crops up during my GLE 350 experience. The facility speaks for itself. Well designed, comfortable, a pleasure to visit. A great place to take care of routine maintenance as well as any concerns your vehicle might present.

Excellent service. Great communication and prompt response. service performed and completed as promised.

I had not been to this dealer before. Chris Robinson went out of his way to help me with a tire issue. Chris advised me, got my car taken care of in rapid time. Chris made me feel extremely comfortable, EXCELLENT CUSTOMER SERVICE.

great experience! Jim Foulkrod, Bret Ferrucci, both pros! recent experience mid July 2021 Cris Robinson 5* service, also thanks to Jim Foulkrod!!!

Mercedes es Mercedes

My first visit to this dealer. Chris Robinson made me feel like a valued return customer. He advised me on my tire issue and had my car taken care of in rapid style. He was concerned about MY TIME. EXCELLENT CUSTOMER SERVICE.

Excellent Experience, with Alfredo

New car experience is fast, fun, friendly

Scheduled my annual service check up. Apt was for 1030 am Friday .. drop the car off at 945 they say my apt was for 7 am and they will TRY to squeeze me in. All of this was found out after. 30 minute wait to find someone who could help me. I expressly asked for the car to be ready on or before 230 because I had a commitment at 4 pm for a friend . I also asked if they could not accommodate that time frame to please call me before hand so I can make other arrangements. No call, headed to pick up car and just before we turned onto to Clark rd from I 75 at 245 pm received a call from my “advisor” they couldn’t get to my car today but it will be ready tomorrow. I ask in the morning and they state someone will call. Saturday comes no call by 1045 we drive to pick up car because no one is answering phones at service department. I left two voice mails to please call me. Get to dealership no one available my service advisor isn’t in now I am slightly perturbed. I ask the female service advisor if she could help me and she does .. my BILL comes to 500.00 which is a discussion for another time.. The service manager pops up profusely apologizes contributes this to new person .. tells me my car is on the way and offers to credit me a whopping 50.00 and then disappears .. 20 minutes go by. After my car shows up. Dripping wet I attribute it to the rain about a half prior. But .. all the other cars pulling up are dry, Get in the car drive half way home and notice the car wasn’t cleaned the dash board is dusty from driving with the top down the napkin from coffee and the empty coffee cup still there. The car was dirtier then when I bought it in. I am fuming. Monday morning I get a call from the service advisor apologizing for someone not picking up the phone and calling me to tell me my car was ready Saturday. I explain the wait time the dirty car etc etc. He offers to have the car detailed on his dime. I told him I have to discuss with husband and think about it. My husband wants me to drop the dirty car off IN THE SHOWROOM .. hand them the keys .. then wants me to go down the block and buy a new Audi.! I have had Audis, Porsches, Benz’s and a few other high end luxury cars. I am shocked dismayed and actually highly pissed off! My husband gets better service and attention from the Honda dealer for his truck, we get better service from Mazda for the suv.. This isn’t the first time I have had a disappointing service department apt and service with this dealership. I love my little convertible my c300 is a joy to drive .. but I HATE and hate is strong word I HATE MB ofSARASOTA .. where is there another dealer for service in the area ? I am so upset and so annoyed it is beyond comprehension.. irony at its best. Received an email INVOICE in my junk mail today dated FRIDAY afternoon at 4pm. Car was finished Friday!

I have always had prompt and professional service with Mercedes-Benz of Sarasota.

Always enjoy excellent customer service at this location. It is very easy to schedule service when I need to. Of course nothing is cheap here, but they are always very up front about costs, and do a great job of communicating what the issues are with the car, and what each one will cost. They are not pushy about getting the work done, either. Overall a great experience!

Great service! And super friendly service writer Tracey!!

This is the second time I used Mercedes of Sarasota Brett is always kind and helpful and informative. Because I have a conversion van they were unable to fix the belt issue I was having. They did make every effort to, though. And when they couldn’t, they didn’t charge me for the time but referred me to an RV place that could help me.

Parker was very patient in helping my son buy his first car. He even personally followed up after the purchase, arranged for some minor issues to be fixed and made the whole process stress free. We will definitely think of Parker for our next car buying experience.

Truly Exceptional service . Always treated well and service adviser Courtney Jorden is a true professional who primary goal is to insure the customer is totally satisfied with the serviced provided.

Always a positive experience at this dealership. Judy Schweitzer is an outstanding service rep.

5 Stars. Couldn’t be more helpful. Couldn’t be any better. That goes for Steven the service rep also. Very very helpful. Recommended things I didn’t even think about. Great people!

15 years of fairly good service ,, last month June ‘21 , the worst : charged me $217 to tell me it will cost $750 to diagnose the problem ?!!! Really ?!!!!!???!! Do they need money ? Are they going bankrupt ? Charging $ to talk ??? It was different before !!

Service was excellent. Drew communicated in a excellent manor very professional. AS ALWAYS------4 cars 11 years.

I took my Mercedes in for service on Tuesday. I left it for 2 days and picked it up on Thursday. Apparently someone used my vehicle for personal use. I had less gas, someone left an umbrella in my car and I have 2 chips in my windshield from rocks. This place is poorly managed. I will drive to Tampa for service next time.

I would not recommend this dealership to anyone. After moving here to Sarasota, they would not honor their "complimentary car wash" even though I purchased my vehicle through Autonation. All the other Autonation owned Mercedes Benz dealerships have honored the complimentary car wash. Very disappointed in the service and treatment here.

Second time purchasing a Mercedes with Alfredo. Will be back again.

Everything went great. My salesperson, Tony Francel did a fantastic job selling me my new car and answering all questions that I had.

Excellent service - very courteous and knowledgeable staff

The service with Steven Appolloni is outstanding. My wife and I have had our cars serviced at Mercedes for the past 10 years, and Steven has always been genuine and caring with our service. I was recently there to get a diagnosis on an older Mercedes and I felt very comfortable with the provided service. Thank you Steven!

Brett in service was knowledgeable and easy to deal with.

Our advisor Shawn Barnett communicated efficiently and thoroughly. Our Benz needed B service plus a few other things. Work was completed within 24hrs Only drawback was once we drove the car out of the dealership, the tire light came on. Tire air pressure wasn’t checked or filled to recommend levels. Overall was a pleasant experience.

As an out of state resident, I was very pleased with the way that the Service Representative Randi handle my po=roblem and got me on the road again. Very efficient and professional.

I want to compliment Andrew in service for his extreme care and kindness Yesterday while my E450 was being serviced. Andrew went out of his way to be sure I was Comfortable ! Rhoda clovs

What a geat place. Every question answered knowledgeable personnel no rush to buy anything

Excellent Service and prompt return of a clean vehicle. amazing service manager Judy!

Had abnormal sound from the rear wheel passenger side of my GL Jim Foulkrod experienced adviser over Sarasota Mercedes checked the car and made the right diagnosis next day my car was without that noise and running beautifully, thanks to Jim and Sarasota Mercedes .

Great customer service! They take care of everything!

Great service with wonderful people to work with; as they make the extra effort to help you!

Very pleased with the prompt service, took care of my vehicle in the time specified. Very friendly staff. Randy F.

Took my E400 in for airbag replacement. Work was done satisfactorily and on time, was also given a loaner car, which was much appreciated. On picking my car up, while it had been washed it had not been vacuumed. Also, it was raining on the day of pick up and both front seats were wet. I assume doors were left open for some reason and the rain blew in. So, overall experience was just ok.

Great staff, auto finished in timely mannet.

This is the second car I have purchased here and I am very satisfied with the salespeople and the management.

In the final analysis, it is all about the people you deal with and Courtney Quinn and Jim Folkrod are simply the best. I have owned 11 MB autos including 4 SLs and I do not want to associate with any other dealership or any other service advisor or Service manager.

Drew was very professional and helpful. Very nice easy experience.

Had an excellent service visit this morning with Chris. I was in and out in about an hour and a half. Efficient and clean dealership!

It was amazing the service. I’m very happy with that. Tonny was very polite, explained me everything. He is in to such with me to check if I need something else. I love the service!!!!

Recently completed my Mercedes GLE 350 service and as usual had a very good experience with my service supervisor, Brett, who was able to answer my questions and facilitate the necessary service. I am pleased with his communication as to the progress of the service and when it is completed and ready for pick up. In my experience, all the staff are friendly and helpful, whether I am waiting in the spacious waiting room for a shorter service to be completed or using a loaner vehicle for a bigger service.

Our salesman Peter Bolduc is great to work with .He is responsive ,very knowledgeable and pleasant which makes car buying easy .On his off days his coworkers at Mercedes were also very helpful .Good experience .

Steve did a wonderful job communicating with me on what was being done. He really did a great job

Judy makes the visit easy , & enjoyable . Making an appointment through the people who " attempt" to set an appointment are horrible. Judy sets my appointment and it's a breeze. Service manager should make some personnel changes with the individuals who work thd phone's.

Incredibly professional, friendly and competent. I showed up by accident one day ahead of my appointment at a busy time for them, and without blinking an eye they worked me into the schedule and then got me a ride home. Just amazing.

Each time I take my car to MB Sarasota, FL., it comes out looking and driving better than when it went in. Brett, my advisor, went above and beyond in dealing with the vehicles issues and understood my concerns. Great communication and support for my vehicle by the service department is the reason I will look to buy my next car with MB Sarasota, FL. My second visit to MB Sarasota FL., 07/02/21, was better than the first, which was outstanding. To get a level of service from Brett and the team continues to impress. The car looked and drove years younger than it was after the work performed. When you can feel the difference, it becomes a no brainer where you return to for all your needs. Great job Brett and Thank You again!!!

I had a great buying experience with Stephen Williams. He was very informative and helpful and I 100% recommend MB Sarasota and particularly Stephen!

The service team was at the ready upon arrival and Randi Doyle had my appointment and service record prepared. The entire service "A" was performed in less than 2 hours - and of course, my car was washed and vacuumed.

I made an appointment with ease and was contacted immediately by Lisa, who walked me through the cost of each repair needed. Not only were the costs lower, but she added an additional discount. The repairs were promptly done and my car is in great shape. Thanks, Sarasota Mercedes and Lisa Gillespie! Job well done!

I dealt with Randy in the service department. She was absolutely amazing! Her attention to detail, keeping me informed and her assistance with a rental while my car was being assessed was top notch!

Great service,

LOVe Sarasota Mercedes Judy my service manager right to Peter Bolduc my salesman

Best service in the business. Brett and his team go above and beyond.

What a great group of professional staff. They made our experience effortless and we are loving our new Mercedes

I took the car in on a Tuesday. The sign said: "Free written appraisal." I picked the car up on Friday because they kept it to do a regular service, fix the trim on the roof for the third time and fix the sun roof for the second time. I never got an appraisal. Instead, I received a recommendation for $3,000 worth of service. The biggest item on the list was tires - I was told when I bought the car they were run/flats. They weren't. I found out the hard way when I had a flat in the middle of nowhere.

I just called and asked for a fair market price for a 2004 CLK 500 with 25,500 miles. I was offered $1000 because my car was dated.

Always is the best services ! Happy with Mercedes-Benz of Sarasota. Brett Ferrucci thank you for all you do it, you are very professional .

Excellent! Got a loaner for the time that work needed to be done. The final cost of repair under estimate. Scheduled online - easy... all in all a great experience (rather roof not needed repair - but...)

1) Part was supposed to have been ordered & in stock..had to wait 5 days for part to arrive while my car sat in service. 2) Took 1.5 hours for service to handle my APPOINTMENT write service ticket ... inordinate amount of time. 3) Had to call multiple times to get through waiting on hold up to 20 minutes for nobody to pick up the phone. 4) Service person was snarky on the phone 5) Could not get updates on a one day repair that took almost a week. Communication is a real problem with this company. Never going back!

If you have an extended maintenance contract be aware that the automated scheduling program does not take the end date of that contract into account. My service was automatically scheduled for 2 weeks following its expiration, and I was charged for the expensive service. I protested to the service manager, and the charge was said to be removed. However, it was not. Getting it done required a long wait. POOR CUSTOMER RELATIONS!

Very professional, good product

Great working with Scott & Kurt at Mercedes Benz of Sarasota. Very happy with the E350.

1) Part was supposed to have been ordered & in stock..had to wait 5 days for part to arrive while my car sat in service. 2) Took 1.5 hours for service to handle my APPOINTMENT write service ticket ... inordinate amount of time. 3) Had to call multiple times to get through waiting on hold up to 20 minutes for nobody to pick up the phone. 4) Service person was snarky on the phone 5) Could not get updates on a one day repair that took almost a week. Communication is a real problem with this company. Never going back!

Friendly and professional staff. Efficient service.

Brett was great to work with. We arrived for our service visit. Brett was prepared and got us out the door with our loaner GLC 300 which was great for a test drive. Our vehicle was repaired promptly and checking out was as easy as checking in. Great service and job well done.

Randi did great getting me in and out and having a service car available

Super friendly and fast service less than 40 minutes waiting time.

Randi did a great job getting me in and out on time

Quick service, very pleasant waiting room. Even washed the car before they returned it.

Very efficient and on time. Explained everything very well and no surprises when i got my vehicle back. Great job cleaning vehicle also.

So far, excellent! Foot mats were diligently cleaned, car washing, carpet cleaned! The exterior sparkled! The brake "warning" issue was taken care and we picked up the car same day. We know Judy is busy as a bee, and we count on her. She deals with a lot of different personalities day in and day out which is not easy, and we are pleased with how she has always been there for her clients! Judy Benfari

My experience started out very bad but had a good ending. I bought tires from Mercedes on line and was provided a 2:00 appointment for installation. When I arrived the Service Department had no record of this appointment To say the least I was very unhappy. Lisa stepped up to the plate and took control. She called parts to she if she could find the tires. She did and was able to squeeze me in for installation the next day. She also obtained a loaner car for me. Excellent customer service

I had to replace a tire and had called ahead to make certain the right tire was available. However when I arrived for my appointment the wrong tire was ordered and the only one available was a brand I really didn?t want.

Shawn is great. I?ve worked with him before and he?s always been helpful and courteous.

Christopher was so helpful and took the time to listen. He returned all my calls and my car was ready same day as promised. Highly recommend.

3 stars for fixing my car the third time. THIRD TIME. Why did it take so long? The third time I had to get towed I was on a left lane , on the highway going 8o miles/hour… with two other people in the car! Does it really take 3 people to dye for Mercedes to fix it? Engine mechanical problems have to be solved on the first try! Dear Mercedes you have insurance problems! This is a brand new car I have. I’m sorry. My next car will be CADILLAK. No more Mercedes known as a most towed car!

We just called for an appointment and they transferred us back and forth saying we have it get the parts. Instead of them working out the entire process. Thank you but no thank you will will go back to our real dealership. By the way I will not be buying my new car. You lack customer service skills.

Excellent…. Courteous and professional.

Very disappointed. We had service on our car only to find line items added that where not explained. In attempts to get the rep back on the phone and leaving messages for the service supervisor noone could be bothered to call us back. Once we finally did get ahold of someone after a week of leaving messages his explanation was ridiculous and an obvious fleece. We have bought Mercedes for many years, but the attitude and lack of true customer service at this location is obvious. We sadly won't be back and will not buy any more cars or vans from this location.

The service department was very efficient and provided a loaner car for the service which was much appreciated.

Fantastic dealership with very competent people. Stephen and Debra were especially helpful in making my used car buying a great experience.

The front staff are very unfriendly (I usually come in for oil change). But my Advisor Christopher Robinson is amazing with great and professional customer service. Thank you.

The purchase of my GLC 300 from Mercedes -Benz Sarasota was easy and stress free.Tucker Kittle, sales associate, was most helpful and very knowledgeable on the suv' s mechanical and the technical features. I'm happy with my purchase.

This was exceptional service. I drove an extra 50 miles just to witness the service. Which was recommended by a friend. I was extremely happy with their punctuation, courtesy of Randi and associates. My experience was not an ordinary experience. but an aesthetic experience. Thanks to Mercedes Sarasota

always quick efficient and professional service. customer satisfaction. guaranteed..thank you

Isabelle was a great help. She went out of her way to help me.

Great atmosphere, kind personal always nice every visit

Came in for a 60K mile radiator flush, refill and replace upper and lower hoses on my Sprinter van. $674 with a $100 coupon. They did a good job and Giovanni was helpful. Be sure your parts are lined up before you arrive because they did not have hoses till the next day. Next stop Death Valley.

Very busy place but service rep Randi was excellent! was kept informed and Everything was ready when informed of finished job.

I received excellent service from. Mercedes Benz of Sarasota. Christopher was amazing from the minute I got there till I picked my car up. Very professional, answered all my questions. Everything was well organized. Dropped my car off they had a beautiful loaner car waiting for me. It was a wonderful experience! Thank you Christopher and everyone at Mercedes Benz of Sarasota for making my first time at this Mercedes dealership so enjoyable.

My service advisor, Lisa was very professional and pleasant to work with during my first maintenance at the Sarasota location. The vehicle is running well so far but it’s only been less than one week since my service. Their waiting area is very clean and spacious. I’ll be back next year.

My sales person was exceptional. He was polite well spoken and well dressed. He was professional a d knowledgeable. He followed up after our initial meeting and provided answers

I always get great service and attention to detail. Steve Appoloni is the best!

My car went out of warranty and Judy went out of her way to help me with the minor problem of the new switch. Mercedes took care of it gave me a loaner and fixed it in no time thank you so very much

Randi was great!!! 👍🏾

Excellent service

Brett is an excellent advisor

The auxiliary battery in my ML350 malfunctioned approximately two years after it was replaced. The folks at Mercedes Sarasota recognized my long standing servicing at their facility and worked with me to make the charge appropriate and reasonable.

Competed a regular service visit with out 2005 SLK. Professional and friendly. Good Communications throughout the process. Nice waiting area. Can see the service bay through a glass wall from the waiting area. Very clean! Service was completed in about an hour while I waited.

Randi Doyle was very helpful in taking care of my issue.

Great service from start to finish👍

So I purchased a 2016 Mercedes-Benz last month. It being a used car, I did the responsible thing and purchased a warranty through the dealership, not Mercedes-Benzof Sarasota. During purchase, it was explained that the warranty (including tires) was accepted at all dealerships and should be valid elsewhere. So have it, I got a flat tire last week. I first tried two local tire shops in lakewood ranch, which didn't accept. Frustrated and already two tows in, I decided to call Mercedes-Benz of Sarasota, which would only make sense because it is the local dealer and their mechanic/techs should have the most knowledge with a Mercedes-Benz. I called and was bounced around from parts to service with short indecisive answers. Finally I got ahold of a rep, all seemed good, until his/ her manager advised that they wouldn't accept my warranty for my tire replacement. Frustrated I contacted my last dealership (CHEVROLET!!!). The rep was super friendly and informative. She told me, yes indeed, my warranty was valid and it is just laziness. The dealership needs to take pictures and fill out a claim. The warranty company reimburses in 24 hours via a credit card.... So I towed my car to Sunset CHEVROLET.... not only did their rep, get me a new tire to replace my flat, they also got me an additional new rear tire because unbeknownst to me the tire was off (not an all seasons matching the rest). Because of this, I asked if they could also do an oil change. The rep got approval from her manager and they ordered the proper oil. I would rather drive across town and give them business. I cannot fathom any reasonable excuse other than laziness. If a CHEVROLET dealership can go through the warranty department loops and get me not only one, but two tires and Sarasota Mercedes-Benz dealership said too bad, guess what, you lost my business and anyone I talk too. I would happily buy a Chevy or drive over to the East coast to purchase a Mercedes-Benz if that is my next vehicle, where customer service is a priority. Learn something please whomever reviews this. Sincerely dissapointed.....

Truly no pressure. Alfredo did not push us towards any particular car, and let us make our own choices, standing by to give us keys for a test drive or to answer questions. I was preapproved, with a very good rate, and Alfredo worked with me to get a better rate. I've never before purchased a CPO vehicle, and the staff at Mercedes-Benz of Sarasota took great care of me. Thank you, Alfredo!

Started out as a pleasant experience. Shawn, my service advisor was very congenial. My service request was warranty replacement of a molding that FELL off the passenger side door and while the auto was at service, I wanted to take advantage of the 24% off service coupon being offered. I requested an oil change, filter, and normal checks. I did receive a loaner vehicle. To my unbelievable surprise my charge for these services was $311.00 and that included the 24% off!! I realize that Mercedes Benz service is not the corner $19.95 Quick Lube, but $386.00, ie without coupon, for the same type of service requested is ridiculous. An estimate in dollars must and should be required prior to any service preformed. Sincerely, an eleven time MB buyer

Started out as a pleasant experience. Shawn, my service advisor was very congenial. My service request was warranty replacement of a molding that FELL off the passenger side door and while the auto was at service, I wanted to take advantage of the 24% off service coupon being offered. I requested an oil change, filter, and normal checks. I did receive a loaner vehicle. To my unbelievable surprise my charge for these services was $311.00 and that included the 24% off!! I realize that Mercedes Benz service is not the corner $19.95 Quick Lube, but $386.00, ie without coupon, for the same type of service requested is ridiculous. An estimate in dollars must and should be required prior to any service preformed. Sincerely, an eleven time MB buyer

My car was damaged in transport to FL. The MB dealership were exceptional in getting my car to the deal ship and repaired in timely manner. Lisa G was great to work with , as were all that helped. Ver professional.

My service agent, Chris, was very helpful, friendly and made my experience pleasant.

My first time at Mercedes.Benz of Sarasota and very impressed with service and sales. I will recommend this dealership.

Very disappointing experience made worse by the GM of the dealership, Ernie Withers. I put a down payment on a vehicle early one morning, only to get a call that afternoon there was a miscommunication between used car sales managers and another deposit was put on the same vehicle the night before. Bill Z, the salesman did his best to apologize and found another car at a different dealership that they would transfer to them. Turns out, they couldn't. The infuriating part of this was that Mr. Withers the GM, had reached out in an email, when it was looking like I was buying the original vehicle at the beginning asking if "there was anything he could do to help". I replied once everything fell apart, telling him my disappointment in there miscommunications between sales managers. He didn't so much as call or write a reply to me. Mr. Withers, if you can't deal with basic customer service when your team beneath you makes an error, you are obviously in the wrong industry. Shame on you for your complete lack of professionalism. Bill Z, the salesman was great the entire time and really tried to help, however we did buy elsewhere.

This my third service visit in 12 months and services this time was the best.

I took my car in for scheduled maintenance on 9 June. Judy, the service advisor was prepared with the paperwork for the maintenance. I left the car and went home. A short while later Judy called to tell me about the battery needing to be replaced and explain why the driver's seat would not fully position itself upright. I gave permission for the additional work and in the early afternoon I was called to notify me that the work was completed and the car was ready to be picked up. A short time later I arrived back at the dealership and picked up the car with little time involved. The work was done in a timely manner and I was highly satisfied with the workmanship.

Service was as expected - outstanding Randi is as good as any service advisor I have had the opportunity to work with in almost 60 years of having cars serviced.

The service person I had struggled to communicate and let my vehicle sit for nearly an hour after it was ready to be checked out. Even though he knew I was waiting for it- when I finally started hovering over his desk to get checked out, he wanted to know if I wanted to leave it there for the next 3 days until they got the parts in. Even though we live 45 miles away. Just didn’t seem he was on top of things at all.

The service department is excellent. I am particularly grateful to Randy Doyle for her assistance. She is knowledgeable and professional. I would also like to say thank you to Jim, the service manager.

Fast, accurate and courteous. Great waiting area and amenities.

we were very pleased with the prompt and courteous service we received from Belle she was extremely helpful with our urgent situation and got our RV repaired quickly

Nice and clean facility. My rep was super nice. He seemed a lil overwhelmed tho. The place was packed!! I used to take my car to the Benz dealer in Cherry Hill Nj and after it was washed a bottle of Mercedes Benz water was in the cup holder. I didn’t get that at this facility. But other than that, all is well.

I worked with Scott Tierney and he was great! Highly recommend! Good people, good business.

Best auto purchase experience I have ever had. See Alfredo for knowledgeable, friendly consultation of your next auto. No smoke and mirrors. No dicker deals, just quality product and service at a far price.

Excellent service. On time and service explained in detail. Beautiful facility.

Had a flat and also needed service and my service technician Randi got me in right away Mercedes of Sarasota. She took care of all aspects of my appointment and made me feel like I was her only customer. Great experience and first time at this dealership. I don’t know anything about the sales side of their business but they’re a 10 on the service side..

EXCELLENCE at its finest when you give Coach a call. He's not your typical run of the mill sales guy, I know, I've been in sales for 40 years. He worked hard and fast to make my deal happen. I couldn't be happier with the way he treated me and the car I purchased. Do your self a favor, if you're going to buy a car, give these guys a call. If Coach isn't available I'm sure the others will treat you right. Brian R.

This was my best new car buying experience to date

Excellent Service Dept Nice people to deal with.

I recommend Mercedes-Benz of Sarasota and will continue to do bring my cars there for service. However, I am not pleased with an outstanding warrantee issue regarding my 2020 MERCEDES-BENZ GLE-CLASS SUV. I am disapointed in Mercedes-Benz USA for not honoring their warrantee of the failed HERMES unit thereby resulting in a Service Invoice for $1,696.11. The SUV had constant electronic malfunctions since purchase and failure is contributed to water intrusion under the floorboard affecting the HERMES unit thereby voiding the warrantee. The source of the water intrusion remains undetermined. I appreciate Brett Ferrucci/Svc.Mgr & the techs at Mercedes-Benz of Sarasota for their diligence and communication in attempting (but unable) to locate source of water intrusion under floor-board on passenger side of my SUV. The only explanation is the water was in the car when we purchased it, and should have been isolated at the time of the first, second, third, or fourth electronic malfunction. The warrantee should be honored,

Steven did a great job of customer service

Rear differential failed 4 days after purchase stranding me for 4 days in Lexington, KY. Communicated this to Sales Rep when they followed up post-sale, but never heard back. Also, while fixing rear differential found out the X5 has an existing oil leak, tires need replaced, as do rear brakes. But, customer service through sales process was great...so, at least there?s that!

Had a great, albeit lengthy purchase experience with Alfredo P. & Peter B. We're not personal fans of fixed-price shopping, however one piece of the buying puzzle is clearly eliminated. Alfredo found us a great, tenderly aged GLE to replace our ML we outsourced to our son. Great auto at a great price and sporty too. Has some AMG packages that make it quite pleasant to observe. Thanks to Alfredo & Peter for making our experience as convenient & painless as is humanly possible.

Was not a great experience after the papers were signed. Things that were to have been done before I picked up the vehicle were not. Salesman has yet to call me back plus 10 days and counting with regards to repairing a rim.

Will, Tony, and Jason were all very helpful. We visited many dealers but Mercedes of Sarasota was the most helpful.

Kirk is awesome. DO NOT DEAL WITH TONY. VERY AGGRESSIVE JERK

Matt Jacobson, sales Person was awesome. Took a lot of time explaining the car before and after the sale.

We dropped two cars off for their 10K service, we decided to wait as the service was done. Took just over an hour, fast service, vehicles fully cleaned and the waiting area was nice and quiet with refreshments.

the sales man was very professional and very easy to work with. dealership was very clean and nice just as you would expect but all of the employees were way nicer than expected. I would highly recommend this dealership, and I will be a returning customer as well.

Wonderful experience… Not like buying an American car… First time and totally worth every minute of it .

Thank you to Steven, our service rep, for his quick, respectful and informative help. Mercedes is lucky to have you!

The service was professional and quick. High quality service.

Always a great experience at Sarasota Mercedes. Very through Service Advisor, Brett Ferrucci. Keeps me well informed as to what is needed and the status of any repairs.

Chris was awesome! He was very professional from the moment I arrived and until I picked up my car.

We have always gotten great service at Mercedes Benz of Sarasota. Treated respectfully and answer any questions we might have. Good job MB of Sarasota!

Service experience dropped precipitously since my prior visit months ago. Specifically, there was a long wait for my service rep to check me in and a long wait for the loaner car to arrive. Furthermore, the individual who received my car upon arrival seemed to think he was doing me a favor. The service rep was helpful but I must assume there have been major cutbacks in service-related personnel due to "the pandemic", which by the way ended weeks or months ago. It's time for people and businesses to get back to work and stop short-cutting service and blaming "the pandemic". Due to Alfredo, my exceptional salesman at the dealership, I am still committed to this dealership so long as I continue to drive a MB, but everyone needs to stop blaming the China virus and get back to work. No more excuses.

We still enjoy our 2012 Mercedes Benz vehicle that was brought in 2016????

Thanks Chris (our new Service rep) you did a great job. People like you change opinions for the better!!

I mentioned in my previous correspondence that I had been contacted mid-day and pressed on a decision on the car. I had already put a deposit on the car with the understanding that would give me time to look at ONE other car I was considering. During the call it was inferred that I was trying to hold this car while continuing to shop for others. I had been quite upfront with both Steve and his direct manager when I was in the shop that I was looking at one other car and wanted to test drive it before making a decision. I feel that my honesty was used to pressure me because one of your employees was interested in buying the car for his personal use. As a customer, I feel it was inherently unprofessional to put me in the situation of competing with an employee for a car I had put a deposit on to validate my interest and give me time to be thorough in my search. During my visit that day and during several interchanges on voice mail and live conversations I was very clear that I had already been approved by Capital One and did not want my credit pulled by any other companies. As a matter of fact I spoke to Stephen when I said I was going to get the car and reminded him of that when he asked me to submit the application on Tuesday evening. I completed everything as requested that night. After not hearing from anyone at your dealership at about 2:30 and spoke with Steven as Capital One had told me they had not received the application. Steven’s response was that they were “too busy” to work on my application. Apparently, they had several customers in the dealership ALL DAY and didn’t have time to work on mine. I indicated to Stephen that I was concerned as Is wanted to make sure everything was in place before coming to finalize the paperwork on the car. I don’t remember his exact words but he told me, not to worry about it and I didn’t need to call Capital One. He said they would get to it when they had time. I asked that since my application had been submitted the night before, I would hope they would be able to work on it soon and asked for the name of the Business Manager. Shortly after this call, I received multiple notifications of credit inquiries hitting my report. I noticed one of them was Ally Financial. I have to say, this made me sick to my stomach. When I called Stephen my calls went to voice mail. I left him a text message and then called Jason Killenbeck (name given to me by Stephen) again, call goes to voice mail. I tried several times to reach them and no responses. Mr. Killenbeck then called back later and indicated that it was an error on his part, but no big deal because they came in with a better deal than Capital One. As a customer, I had been very clear on what I wanted, and it was completely ignored, then brushed off as no big deal. When I took delivery of the car, I had to request the car be cleaned, then ask for the owner's manual. The saleperson previously mentioned put little to no effort in providing service. Overall a bad experience.

The service check-in process has been changed since my last visit and it's much better now.

Thanks Chris for taking care of things, got us back on track with this dealership!!

Made an appointment with a loaner. Was charged for loaner which was a huge SUV which I just made it home with and used my wife?s car. Than they had the nerve to charge me for the loaner that they told me was complimentary.

First time to use the Sarasota Service Department and had an excellent, prompt and professional experience.

Very professional. Outstanding customer service.

By far the best auto dealership I've ever used! Great customer service and amazing service department.

Great service at MB of Sarasota! We were in the area on vacation when our Sprinter “check engine” light came on. They got us in promptly, diagnosed the issue, made the repair and had us on our way. Thank you 😊.

Service department tries to upsell everything from the moment you step inside. Service reps are overbooked and don't follow up in a timely manner. My car was filthy when returned to me -- I washed it myself when I got home. Kept my car nearly a week while waiting for a replacement second key fob. Did not tell me why there was a delay. I had to call to check on my car multiple times. Added a phantom battery drain to the diagnostic results which I declined (no check engine lights, no codes, no dash warning, no actual battery drain observed!). An independent mechanic says this drain does not exist. Although the price of the parts and work was fair IMHO, because of the constant upsell, lack of follow up and returning my car to me absolutely filthy with bird droppings (it was clean when I drove it in), I don't recommend this dealership at all and will not be going back.

Always happy with the quality of the service process

I had a flat tire and I called and they took me in right away. I was extremely comfortable while waiting in the waiting area.

We went in January looking at the new GLE 350?s. Inventory was low so we ordered. Our salesman Tucker made the experience easy and painless. Updates along the way. Delivery of the new was quick and easy. They even put a bow on it.

As always the service with Judy is Excellent. We would recommend their service.

Good service was given Short wait time and clean facility

Always prompt with service

As usual, service was performed quicker than promised, in a pleasant atmosphere, surrounded by friendly, helpful folks.

Stephen always provides excellent answers to service issues. I always feel confident that my car is in good hands.

competence and Fook knowledge of the vehicle

Mercedes Benz of Sarasota is an elite dealership that thinks through the best ways to delight their customers and then implements their discoveries creating loyal customers.

My car was in for a four wheel alignment . Outstanding job performed by CGrevensen! The car now drives like brand new! Big thanks to him as well as the service advisor Judy and the shuttle driver Rick . They all made sure my experience was great!

Great service, professional staff

The staff, especially Judy are friendly and service is outstanding.

Excellent service and followup. Repairs completed sufficiently.

Excellent handling from start to finish. Fast, accurate repair.

Once again excellent service and communications between Randi and myself! She thoroughly explained what services were done and what I need to get done in the future. Purchased my car here and have also been serviced by professional and polite people. Excellent dealership

They could not have made it any easier to have our car serviced.

Couldn't have had a better experience! Everyone I dealt with were super nice and helpful. Happy with the car and happy with dealership! The sales rep was outstanding.

Professional service and good communication at all times during the process. Judy S is a first rate service advisor. Highly recommended. M. Kutner

The efficiency in getting my car right in (with appointment) is what I have come to expect at Mercedes Benz of Sarasota. My service advisor Judy Schweitzer has always displayed a high degree of professionalism. She as well, take the time necessary to answer any questions I may have and explaining matters of concern. Let me do say that I appreciate the comfortable lounge area for customers but I will say that there has not been a one single time since I have be coming there, that the tv station is not been tuned to anything but FOX News. I am not lobbying for CNN but given this current political climate, I actually think that it’s insensitive!!!NOT ALL YOUR CUSTOMERS WATCH FOX OR GO ALONG WITH WHAT IS BEING EXPOUSED. A neutral station or HGTV would be more appropriate in my opinion.

Excellent service and experience , very prompt. Randi Doyle is always very helpful.

I have enjoyed great service from Courtney, but now that she has moved, I highly recommend Zuhair. He was very proactive, gave terrific advice and worked to make sure all of my questions were answered.

I had a service appointment with Chris Robinson and he did a good job considering how busy it was there on that day. My problem with the dealership is that when I arrived, and this is the second time now, I have to look for some one to show me the person I have an appointment with. I don’t find this place customer friendly anymore. I never had any problems before with this dealership but now when I go there I feel I have to find the right people to help me, there’s no one to greet and point you in the right direction.

Excellent service department.

I was satisfied with my service. It was handled very professionally.

Waiting to hear from Debra Hodgson and maybe doing another 3 year Maintenance program. 2015 ML 350 only has 35,000 miles on it and only putting on 5,000 miles per year, so not sure it is worth it. Give a great price on the Maintenance program

I was selling a used car. Process was very smooth. Offer was very fair.

My representative Judy is always informative, professional and on top of everything. I would highly recommend both Judy as well as Mercedes of Sarasota for future clients. Top Honors to Judy Schweitzer!

Excellent Service Representative (Steven Appolloni). Service work you can count on and on time ! You can’t ask for more. This is my 4th Mercedes from this dealership and the service and hospitality will bring me back for another Mercedes from them! Jim Warzniak Sarasota, Fl

MY LAST VISIT, SERVICE WAS DONE AS I WAS TOLD............I WAS TREATED AS A VALUABLE CUSTOMER AND KEPT UP ON PROGRESS OF WORK ON MY AUTO..........

I originally went in in late November 2020 and had excellent customer service. Will prepared a quote for me and I just wasn?t ready as I had purchased new cars for other family members but I myself hadn?t had a new car in 17 years. I wanted to make sure I had done my homework and Mercedes GLE 350 was the first car I drove. Apparently it was love at first site because nothing else could compare. I got busy and put test driving on back burner. I returned in in April 2021, had my original quote and of course they didn?t have the same car but the same sales rep took care of me. I am now the proud owner of a beautiful new Mercedes.

Service department seemed to be rushed ,my service super hardly said hello when I picked up my car couldn?t wait to give me the keys and send me off.He told me that I got a new battery and that was the extent of our conversation!

Great service people and do the repairs on time

Busy Dealership, but everyone is attentive and professional. Chris was my service advisor. He was knowledgeable, patient and very kind.

Judy, my service advisor is great!

Get service great people to work with! Friendly and professional.

Had B service on my GLS580. Dealership seams very frantick. I was standing in line to make a service appointment , when It was my turn they said they only made service appointments by phone. I drove 30 min to get there, so I went home and called. They never filler washer fluid, had to return. They never cleared the B service from my screen. I had to youtube it. My NW AR Dealer alway sends me a text message during the service process, like service complete car headed to wash. This is another reason I bought my GLS 580 at the Tampa Bay Mercedes dealer.

I took my C63 in for service last week. I am from out of town and never used them before. I want personally thank Judy Schweitzer for the great and professional service she provided. I also want to thank the mechanic that did the work for doing a great job and making the service of my car a great experience Thank you all

This was my first purchase of a Mercedes-Benz and the experience was amazing. Our sales person Bill was very professional and helped us enormously with the decision of which model was the best fit for our family. There was never any pressure to buy or lease. Bill answered all our questions. After 3 visits and multiple test drives, we decided to lease an A Class model. Bill spent over an hour with my son going over all of the features in the car and helping him set up all the communications. Many thanks also to Jason in financing for all his help and very informative answers to my questions. A truly wonderful overall experience. I definitely recommend that you visit here if you are interested in a Mercedes.

My service advisor Lisa is very thorough and gets things done I would highly recommend her and Mercedes-Benz of Sarasota

I came in for a oil change and was talked into a wheel alignment , (seemed to me a bit of over kill with a car with only 20k miles) when I got the car back it was very noisy ?? one tire had sculled edge. Only repair was to replace 3 tires and realign car........total for what I thought was only going to be a oil change about $1000.00 and I didn't need the oil change. I was looking to replace my other car but will no longer buy one with runflat tires.

Disappointed as a certified vehicle should be inspected throughly for all aspects before displayed on for for sale. Clock time not set... Key battery not checked Just noticed car Apple play doesn?t sync... So now I will have to make another appointment to get that checked.

The car was in the shop for 4 weeks. Extensive work was done inside and outside the car. When we got the car back it was absolutely filthy. We couldn't even leave the dealership without having to wipe down the windshield inside and out. Using covid-19 excuse to not clean the car is absolutely absurd and unacceptable. We were very unhappy with the condition of the car when we received it.

Great! We bought a pre-owned vehicle. Very fast... The whole purchasing process was seamless, and I left with my car in about an hour. Follow-up from the sales person was next day!

Alan walked us through the process and made things as seamless as possible. He is a wealth of knowledge when it comes to understanding and explaining the new technology these beautiful vehicles offer. I would recommend him to any friends and family in search of a vehicle from Mercedes.

Vehicle recalled per Mercedes notification. Service handled promptly, courteously and to my satisfaction.

Getting service in a timely manner. Work done is done correctly and provide a loaner if needed.

We?ve been through many account advisors lately and it is hard to maintain consistency.

All the staff was very knowledgeable and friendly. When I purchased my new Mercedes they took me through the process with ease and created an atmosphere of genuine dealings without pressure.

Sals person was excellent, Alan was great to deal with and incredibly knowledgable

When I booked my appt. I checked off I would wait for vehicle there, after speaking to my service adviser steve I was told only one tech works on my amg and it will be available in 8 hours, They had no loaner vehicles, and next book the appt 3 week prior

Service advisor was a very big help little disappointed in the gentleman that made me wait 20 minutes to take my car and driving a rental car that was less money than my watch

Service department was very efficient and took care of issue I had.

Took my car in because I received a recall notice from Mercedes.

Alignment issues on short notice, Randi made it work

Very efficient service. My tire was fixed and car washed within a couple hours- soonet than expected

My experience was horrible at this place they have my car for 3 days to check on two lights that was on. One of them was because of a recall but they still charged me for both lights. When they give it back to me it come out whit an other light that it wasn’t on when I take it over, the service representative tells me that I can come back the next day because al the mechanic left. Now after 6 days the recall that they supposed be fixed it pops up again. I been calling and leaving voicemail no body answer back.

Our sales person Pete was patient and thoughtful when working with us, he?s a top notch sales person

My service rep Steve A is awesome. He is kind, calm, welcoming and I always feel I’ve gotten good service .

I recently visited Mercedes Benz of Sarasota and had the most pleasant experience! Everyone was polite and friendly but most of all very professional! Alfredo Poletti couldn’t have been more accommodating and helpful in my decision to purchase the GLB 250! It was everything I wanted and needed for my lifestyle! Couldn’t be happier. Thank you Alfredo and everyone at the dealership!

I had a recall to do. Had an appointment time and courtesy car booked. Went at the appointed time only to find that nobody quite knew who to see. It took me 30 minutes to get the right person and another 15 minutes to get everything done. So 45 minutes plus the 20 to get there made it over an hour. Problem really was you have to go to a certain desk with a certain named person instead of a central location. So a little frustrating especially when this is a Mercedes dealership.

Will was easy to talk to and very knowledgable. In the past I've disliked buying any car from a dealership. I felt rushed and pressured. Will and Auto Nation helped me to feel comfortable. I will definitely buy another car from them!

I invite the General Manager to view Bill Zimmerman’s text exchange with me, a new customer, during the last month, as well as the results of my call to the sales manager. Could not be more disappointed with my experience with M/B Sarasota and it’s management staff. I can be reached at (847) 366-6620. Jim Marren Based on my experience thus far, I will be surprised to hear from anyone.

Everyone is always pleasant. Upon arrival I?m always greeted with a smile.

Amazing Service and customer care. The Service Manager Jim is super helpful and knowledgeable. Great facilities.

Smooth and efficient. Brett did a great job!

Good customer service. Always feel like the customer comes first.

Stephen and the whole team at Mercedes Sarasota was great to deal with. We bought a used Audi A3 convertible, the car was immaculate, and the entire buying process was professional and effecient. I would certainly go back to this dealership for another car.

Shawn the Service agent was very courteous and knowledgeable.

Overall they were pretty fair. I would rate them higher but it took almost a week and a half for them to pay us for the car they bought from us.

Great experience We have purchased several Mercedes from this store and our salesperson George has handled all in a very professional manner

Great customer service delivered in a friendly, efficient manner.

Courteous service rep Judy very knowledgeable, very helpful

The price estimated to repair my car was absolutely ridiculous. I checked the price with two independent mechanics and they advised to run away.

Notified of upcoming services in advance Always in and out efficiently Pleasant facilities

Randi, another excellent job! Thanks. On time and on schedule.

The customer service was ok but the car loan was great!

Exceptional buying experience and great customer service.

I was treated with the upmost respect and care. Peter, Mr. Williams, and James made the process so easy. I highly recommend this dealership if you plan on getting a car in the future.

Dropped my car off for a recall. They expedited quickly.

Excellent service- caught a potential battery issue and fairly priced

Great service, friendly staff and comfortable waiting area

Always a good experience with Judy as my service consultant

The Eco start/stop feature in my 2018 GLC 300 was malfunctioning and the dealership gave a thorough check-up before deciding that it needed major work on the fuel tank. Parts availability slowed the work a bit, but the loaner car provided provided ample compensation. the work finished, my car was returned in great shape, with the feature working well.

I have been with the Mercedes family since I was 22 years old and I have been to different Mercedes Benz facilities before and I must say that the wonderful service person Randi Doyle and also when she wasn?t at her desk Shawn Barnett was very nice and helped me too. Ms. Doyle did everything she could to help me and to provide me with exceptional care. Everyone was nice and the young man who gave me my loaner on March 5th and the end of the day was vey kind too and quick. The young man on March 9th when I returned the loaner was a true gentleman as well. Thank you for helping me out when I needed the Mercedes family the most!

Computer update had an 8:10 appt on my way home at 9:15 and they told me on the phone it would be 2 hours! I was pleased plus they checked something for me outside the spot very good!

Judy the Service rep was fully informed at all times of the status of the service/repairs and kept me advised.

Great experience! I would return for further service.

My expectations were met.

Everything worked as promised, good job done. Didn't care for the enterprise rental car experience but I understand why loaners are not available. Judy was a great help as usual.

Excellent experience. Sales Rep Bonnie was excellent. The entire staff was great.

Always treated well here, the facility is a pleasure to visit.

They have been swift getting my car in for service . I appreciate that and having me back on the road again

Service was great, friendly service reps

Brett is an awesome service advisor!! Very happy with service done and the time it took!

Great service, selection, professionalism- all make for a wonderful experience!!!

Great Service and easy in and out! Love Randi, she is always on the ball and good humored

Sarasota Mercedes took very good care of me and my new car.

Terrible experience. Worst car buying process I’ve ever had. Felt like the dealership did not care if I bought the vehicle.

i still cannot understand why my new car has excessive sound on one side and not the other. If windows cause the problem, why doesn't it affect BOTH sides?...To say that the car performs as it is supposed to, then there must be some kind of mfr's defect on this model...no one seems to want to fully explain why the problem.

Once again Randi Doyle delivered. Returned for a scheduled visit and was very pleased with the prompt courteous welcome and efficient appointment, finished early and was on my way. Randi continues to deliver a very high level of service.

Was a very easy and friendly car purchases. They truly went out of their way to get the car we were looking for!

Christian was incredible well informed, really heard my wishes and presented the right alternatives for me to make the right choice of vehicle, model, features and price

Not only did they pick up my car for service, they brought me a loaner. Everything was done, paperwork was emailed to me and the employees were friendly. Thank you.

Have always received great service in the Sarasota location. All staff are friendly and helpful.

Everyone at Mercedes of Sarasota is super friendly and welcoming, they took the car and had it ready in no time. Very pleased with their services

As always, respectful . efficient and seamless service experience.

Judy in the service department was wonderful and very helpful

Recently Mercedes has made some changes in their service department; they were much needed. I've been a Mercedes owner for nearly 20 years so my experience with the Sarasota group is vast. My past visit was more pleasant than it has ever been. They are now far more efficient and customer oriented than during my past need of their services.

Disappointed that we had to remind the Dealer that they failed to have the front windows tinted, prior to our delivery, now we have to take vehicle back to have windows done.

Always professional service.

Efficient and very good on top of the friendly staff.

Always prompt professional and friendly service at this dealer. I will always return here for service and purchasing. They have a great team who are always there to help.

Bret is an excellent agent. Timely follow up. Accommodated a loaner not being available

I always have a pleasant experience with my service representative Steven

I decided to have the Mercedes Dealership in Sarasota repair my 2000 SLK-230 as the top would not properly open. They were able to fix the problem by adjusting and lubricating the cable connection that locked the top at the windshield. The service associate Steven called me prior to making the repair and explained the problem and how it would be corrected. Excellent communication and expedient repair.

My vehicle apparently contacted the dealer because of an impending problem with a tire and wheel. My service rep found that I had an extended warranty the took care of everything but a small deductible

The car service B was done quickly and efficiently while I waited in a large area. The area was cleaned after the couple across room left. All staff members were pleasant, helpful and polite. I have been a repeated customer who has never been disappointed by the work done nor the consideration of the staff.

Had the GPS updated on my 2013 E 350. My car has been serviced from the outset here with Steve App. as service mgr. My car is virtually brand new and ready to roll for another 8-10 years at least!

It?s just the beginning of the year and having crazy luck with my tires! First with a ripped tire, now with a screw puncture causing an irreparable damage but because of a great service at Sarasota Mercedes Benz - it was replaced in no time! Thank you again Steven Appolloni and the service crew for always going above and beyond! You guys rock!

Had excellent service. The customer service was great. Called for needed service and was scheduled the following day.

Another great experience with the service at MB of Sarasota. Thanks for keeping the GT moving in the right direction.

SERVICE ON VEHICLE WAS EXCELLENT BUT ASH WAS NOT WELL DONE AND INSIDE OF CAR WAS NOT VACUUMED, MATS NOT CLEANED OR INSIDE DETAILED EVEN A LITTLE.. ALL ELSE WAS TERRIFIC.

Randi was professional. Everything was complete as planned. Need a little better car availability for loaner cars

It is always a pleasant visit to Mercedes Benz Inn Sarasota. Judy is always a big help in every way. Seamless service

Zu was very knowledgeable, personable and helpful

Timely and efficient. Never had any difficulty with service advisor. She is a special person. I have been going to her for 7 years. Judy Schweitzer is my service advisor and the reason I purchased My 4th Benz at her dealership.

Everything was great except loaner car experience My first car had a bad tire. I had to replace the car. The department opens at 7 am I got there at 6:45 am no one showed up until 7:22

Ken was an amazing salesman! He made the purchase of our vehicle an easy process. He was very accommodating. I highly recommend him. Jason in finance was great too!

Painless experience. Very knowledgeable staff. They were very fair and accommodating. Very well run organization.

Very nice facilities. Waited for service and wait was certainly reasonable. Thank you Randi.

Always exceptional service. Great communication throughout repair or service. Brett is the best!

Competency and courteous.

My overall maintenance service experience was excellent. Very happy with the cleanliness of the facility and my service representative.

I just walk in without appointment , warmly welcome by Mr. Foulkrod service manager after discussion abut the problem with my car the car was taken care professionally and efficiently, Mr. Foulkrod is extremely professional and cordial ,I congratulate you to have in team.

I had an appointment for today. I arrived on time and after waiting 30 minutes, I was informed that the car I was interested in was not there and nobody knew where the car and its keys were. Just before arriving, I received a text message reminding me of my appointment so everything seemed fine. Unfortunately, the car was gone when I got there. I went home and checked online if the car was still available but it was marked as sold (although the seller told me it was still available). They lie, waste your time and don't even want to apologize unless you contact them for an explanation. It is not a professional place at all and I DEFINITELY DO NOT RECOMMEND IT. ZERO STARS!!! BEWARE!

Great service! Always very helpful, professional and sweet. Beautiful facility, very clean and organized. I live quite far away from them, however the have no problem with catering to my needs... with a big smile on their face. Thank you so much for going out of your way for me. Thank you guys!

I recently worked with Tucker Kittle at Mercedes Benz of Sarasota. He was quick to respond, always answered questions and replied to phone messages quickly. He worked hard to find the exact vehicle I wanted and kept me informed during the build, shipping and delivery of the vehicle. I highly recommend Tucker and Mercedes Benz of Sarasota!

Kurt Raguth was great to work with. I’d definitely recommend him to anyone looking for a car.

Randi Doyle is always accommodating. Your service is great. The bathrooms clean. Snacks and water while waiting. I don't know how much more you all can do to please the customer. Your team is the best! As an effort to show our appreciation, my wife and I will give discounts to any of your employees and their families for income tax preparation services. You may forward this email to anyone. Brian and Luz Matlin (941) 662-7213 brianandluz@yahoo.com

Kavita went above and beyond helping us get exactly the car we wanted and quickly. Thanks

Very professional and explained the recall services.

Very professional. Very focused. Very supportive. Found my dream car. Thank you.

Overall good experience! Made buying and signing process smooth.

They did a great job and washed my car also. I would recommend this dealership to my friends and family.

Great service department efficient Better to book on line difficult by phone as got diconnected

The dealer is fine and the customer service was fine. However, the new car we just bought doesn't live up to the previous MB SUVs we have had. The backup camera was faulty and had to be replaced. There was no charge, however, we have never had to bring any other MB car in for anything other than maintenance. A random beeping happens also and they don't know what it is. We will have to bring it in when they figure it out.

This is the second time I?ve been to this dealership Giovanni has taken such good care of me He has my car cleaned and I don?t have to rush for anything . The loaner car is always ready without any hassles. Giovanni take care of me coming and going. Thank you Giovanni

Second wheel sensor to go bad. Two to go. Disappointed that these go bad with only eight thousand miles on the vehicle. Replaced under warranty with no problem. Just don?t appreciate the hassle of getting the repair done.

Attentive staff and service department.

Adhered very well to COVID safety. Beautiful and comfortable waiting area. Took 2 hours for maintenance on the car that only had under 2 K miles. That was an excessive wait.

Mercedes-Benz of Sarasota is a very professional place to do business. They take in account the customer’s needs. They are thorough and professional. Our service advisor, Peter Bolduc, made the buying process informative focusing on what was important to us with no pressure. When we needed service, Peter picked up our car while dropping off a loaner. I would highly recommend Peter and this dealership.

Bill Zimmerman was very helpful and knowledgeable regarding our 2021 GLE53. Learning about the operation of the car from Bill’s experience made our transition smooth.

Mercedes did not inform me that I would be receiving a rental from Enterprise which I would be responsible for. Additionally as a result of dealing with this unexpected wait time, I was also late for an appointment that was scheduled for half an hour after my drop off. I?m also still waiting for Enterprise to credit my charge card for the hold that they put on my card for the rental!!!! Customer service is deteriorating!!!

Without question, the quality of the car is important, but the quality of the employees and the service they provide is of utmost importance. My service coordinator, Judy, is absolutely terrific. She knows the product line and offers really outstanding advice and service. She is the best! I frequently recommend Sarasota Mercedes-Benz and will continue to do so.! Great job everyone! Daniel Kennedy

Excellent experience. Mr. Kittle is a true pro. Very satisfied. My GLS 450 is Amazing.

Service on this Airstream Atlas (MB Sprinter)was punctual and comprehensive. In our previous experiences with MB service (we have two MB cars) it has been standard to wash the vehicles before delivery. Since this vehicle is a Sprinter, perhaps dealer does not have a proper car wash, but it was returned quite road dirty. An. service representative named John took nearly an hour out of his schedule to review all the electronic workings of the vehicle, including NAV and other systems. The we greatly appreciate. John was thorough and professional in all respects...thanks John.

I had a very great experience with the helpful staff. John was amazing . Taking over an hour to show me the features and various settings on my new Mercedes. Arnie was so very helpful as well and said to call any time I had a question. Jeanine was a very kind and warm sales lady. First class dealers!

Recall on sunroof. Check out. No issue. In and out in an hour.

Steven was wonderful to work with!! He followed up, answered all my questions, made sure everything was perfect for me. I hope to work with Steven again when I need service!

As usual I got great service with great communications.