Recent Reviews from Mercedes-Benz of Sarasota

My experience at Mercedes Benz of Sarasota is so positive that I think some people would wish their Mercedes would need a repair. My first maintenance was done in a record time 2 hours earlier than expected by me. I think about Formula 1 mechanics changing tires when I try to describe my experience there. Wow! No wonder I bought my wife's Mercedes E300 and my Porsche 911 Carrera at this dealership. I strongly recommend them to everybody. Congratulations to the management and staff. Outstanding job!

Wonderful service by all.

My Service Rep Brett Farruchi was awesome in handling my ML 320. I finally decided it was time to upgrade. Alan Rybak was amazing to work with. He made the process smooth and enjoyable with his sense of humor.

I bought a clean and nice car from here. The guy who helped me is really nice to us. He did what we would like to do with car. I gave 3 stars because of timing. After we decided to buy car we waited their finance section with our baby almost 2 hour to complete our buying process

I highly recommend Mercedes-Benz of Sarasota and Service Manager, Brett Ferrucci. Brett is extremely organized, patient and knowledgeable about Mercedes cars. I've been Brett's client for the past 4 years and he's never let me down. All the best- Anthony

Central to my experience was Randi Doyle, my Service Manager. She was efficient, knowledgeable and friendly. I am confident that she will take care of any issue that crops up during my GLE 350 experience. The facility speaks for itself. Well designed, comfortable, a pleasure to visit. A great place to take care of routine maintenance as well as any concerns your vehicle might present.

Excellent service. Great communication and prompt response. service performed and completed as promised.

I had not been to this dealer before. Chris Robinson went out of his way to help me with a tire issue. Chris advised me, got my car taken care of in rapid time. Chris made me feel extremely comfortable, EXCELLENT CUSTOMER SERVICE.

great experience! Jim Foulkrod, Bret Ferrucci, both pros! recent experience mid July 2021 Cris Robinson 5* service, also thanks to Jim Foulkrod!!!

Mercedes es Mercedes

My first visit to this dealer. Chris Robinson made me feel like a valued return customer. He advised me on my tire issue and had my car taken care of in rapid style. He was concerned about MY TIME. EXCELLENT CUSTOMER SERVICE.

Excellent Experience, with Alfredo

New car experience is fast, fun, friendly

Scheduled my annual service check up. Apt was for 1030 am Friday .. drop the car off at 945 they say my apt was for 7 am and they will TRY to squeeze me in. All of this was found out after. 30 minute wait to find someone who could help me. I expressly asked for the car to be ready on or before 230 because I had a commitment at 4 pm for a friend . I also asked if they could not accommodate that time frame to please call me before hand so I can make other arrangements. No call, headed to pick up car and just before we turned onto to Clark rd from I 75 at 245 pm received a call from my “advisor” they couldn’t get to my car today but it will be ready tomorrow. I ask in the morning and they state someone will call. Saturday comes no call by 1045 we drive to pick up car because no one is answering phones at service department. I left two voice mails to please call me. Get to dealership no one available my service advisor isn’t in now I am slightly perturbed. I ask the female service advisor if she could help me and she does .. my BILL comes to 500.00 which is a discussion for another time.. The service manager pops up profusely apologizes contributes this to new person .. tells me my car is on the way and offers to credit me a whopping 50.00 and then disappears .. 20 minutes go by. After my car shows up. Dripping wet I attribute it to the rain about a half prior. But .. all the other cars pulling up are dry, Get in the car drive half way home and notice the car wasn’t cleaned the dash board is dusty from driving with the top down the napkin from coffee and the empty coffee cup still there. The car was dirtier then when I bought it in. I am fuming. Monday morning I get a call from the service advisor apologizing for someone not picking up the phone and calling me to tell me my car was ready Saturday. I explain the wait time the dirty car etc etc. He offers to have the car detailed on his dime. I told him I have to discuss with husband and think about it. My husband wants me to drop the dirty car off IN THE SHOWROOM .. hand them the keys .. then wants me to go down the block and buy a new Audi.! I have had Audis, Porsches, Benz’s and a few other high end luxury cars. I am shocked dismayed and actually highly pissed off! My husband gets better service and attention from the Honda dealer for his truck, we get better service from Mazda for the suv.. This isn’t the first time I have had a disappointing service department apt and service with this dealership. I love my little convertible my c300 is a joy to drive .. but I HATE and hate is strong word I HATE MB ofSARASOTA .. where is there another dealer for service in the area ? I am so upset and so annoyed it is beyond comprehension.. irony at its best. Received an email INVOICE in my junk mail today dated FRIDAY afternoon at 4pm. Car was finished Friday!

I have always had prompt and professional service with Mercedes-Benz of Sarasota.

Always enjoy excellent customer service at this location. It is very easy to schedule service when I need to. Of course nothing is cheap here, but they are always very up front about costs, and do a great job of communicating what the issues are with the car, and what each one will cost. They are not pushy about getting the work done, either. Overall a great experience!

Great service! And super friendly service writer Tracey!!

This is the second time I used Mercedes of Sarasota Brett is always kind and helpful and informative. Because I have a conversion van they were unable to fix the belt issue I was having. They did make every effort to, though. And when they couldn’t, they didn’t charge me for the time but referred me to an RV place that could help me.

Parker was very patient in helping my son buy his first car. He even personally followed up after the purchase, arranged for some minor issues to be fixed and made the whole process stress free. We will definitely think of Parker for our next car buying experience.

Truly Exceptional service . Always treated well and service adviser Courtney Jorden is a true professional who primary goal is to insure the customer is totally satisfied with the serviced provided.

Always a positive experience at this dealership. Judy Schweitzer is an outstanding service rep.

5 Stars. Couldn’t be more helpful. Couldn’t be any better. That goes for Steven the service rep also. Very very helpful. Recommended things I didn’t even think about. Great people!

15 years of fairly good service ,, last month June ‘21 , the worst : charged me $217 to tell me it will cost $750 to diagnose the problem ?!!! Really ?!!!!!???!! Do they need money ? Are they going bankrupt ? Charging $ to talk ??? It was different before !!

Service was excellent. Drew communicated in a excellent manor very professional. AS ALWAYS------4 cars 11 years.

I took my Mercedes in for service on Tuesday. I left it for 2 days and picked it up on Thursday. Apparently someone used my vehicle for personal use. I had less gas, someone left an umbrella in my car and I have 2 chips in my windshield from rocks. This place is poorly managed. I will drive to Tampa for service next time.

I would not recommend this dealership to anyone. After moving here to Sarasota, they would not honor their "complimentary car wash" even though I purchased my vehicle through Autonation. All the other Autonation owned Mercedes Benz dealerships have honored the complimentary car wash. Very disappointed in the service and treatment here.

Second time purchasing a Mercedes with Alfredo. Will be back again.

Everything went great. My salesperson, Tony Francel did a fantastic job selling me my new car and answering all questions that I had.

Excellent service - very courteous and knowledgeable staff

The service with Steven Appolloni is outstanding. My wife and I have had our cars serviced at Mercedes for the past 10 years, and Steven has always been genuine and caring with our service. I was recently there to get a diagnosis on an older Mercedes and I felt very comfortable with the provided service. Thank you Steven!

Brett in service was knowledgeable and easy to deal with.

Our advisor Shawn Barnett communicated efficiently and thoroughly. Our Benz needed B service plus a few other things. Work was completed within 24hrs Only drawback was once we drove the car out of the dealership, the tire light came on. Tire air pressure wasn’t checked or filled to recommend levels. Overall was a pleasant experience.

As an out of state resident, I was very pleased with the way that the Service Representative Randi handle my po=roblem and got me on the road again. Very efficient and professional.

I want to compliment Andrew in service for his extreme care and kindness Yesterday while my E450 was being serviced. Andrew went out of his way to be sure I was Comfortable ! Rhoda clovs

What a geat place. Every question answered knowledgeable personnel no rush to buy anything

Excellent Service and prompt return of a clean vehicle. amazing service manager Judy!

Had abnormal sound from the rear wheel passenger side of my GL Jim Foulkrod experienced adviser over Sarasota Mercedes checked the car and made the right diagnosis next day my car was without that noise and running beautifully, thanks to Jim and Sarasota Mercedes .

Great customer service! They take care of everything!

Great service with wonderful people to work with; as they make the extra effort to help you!

Very pleased with the prompt service, took care of my vehicle in the time specified. Very friendly staff. Randy F.

Took my E400 in for airbag replacement. Work was done satisfactorily and on time, was also given a loaner car, which was much appreciated. On picking my car up, while it had been washed it had not been vacuumed. Also, it was raining on the day of pick up and both front seats were wet. I assume doors were left open for some reason and the rain blew in. So, overall experience was just ok.

Great staff, auto finished in timely mannet.

This is the second car I have purchased here and I am very satisfied with the salespeople and the management.

In the final analysis, it is all about the people you deal with and Courtney Quinn and Jim Folkrod are simply the best. I have owned 11 MB autos including 4 SLs and I do not want to associate with any other dealership or any other service advisor or Service manager.

Drew was very professional and helpful. Very nice easy experience.

Had an excellent service visit this morning with Chris. I was in and out in about an hour and a half. Efficient and clean dealership!

It was amazing the service. I’m very happy with that. Tonny was very polite, explained me everything. He is in to such with me to check if I need something else. I love the service!!!!

Recently completed my Mercedes GLE 350 service and as usual had a very good experience with my service supervisor, Brett, who was able to answer my questions and facilitate the necessary service. I am pleased with his communication as to the progress of the service and when it is completed and ready for pick up. In my experience, all the staff are friendly and helpful, whether I am waiting in the spacious waiting room for a shorter service to be completed or using a loaner vehicle for a bigger service.

Our salesman Peter Bolduc is great to work with .He is responsive ,very knowledgeable and pleasant which makes car buying easy .On his off days his coworkers at Mercedes were also very helpful .Good experience .

Steve did a wonderful job communicating with me on what was being done. He really did a great job

Judy makes the visit easy , & enjoyable . Making an appointment through the people who " attempt" to set an appointment are horrible. Judy sets my appointment and it's a breeze. Service manager should make some personnel changes with the individuals who work thd phone's.

Incredibly professional, friendly and competent. I showed up by accident one day ahead of my appointment at a busy time for them, and without blinking an eye they worked me into the schedule and then got me a ride home. Just amazing.

Each time I take my car to MB Sarasota, FL., it comes out looking and driving better than when it went in. Brett, my advisor, went above and beyond in dealing with the vehicles issues and understood my concerns. Great communication and support for my vehicle by the service department is the reason I will look to buy my next car with MB Sarasota, FL. My second visit to MB Sarasota FL., 07/02/21, was better than the first, which was outstanding. To get a level of service from Brett and the team continues to impress. The car looked and drove years younger than it was after the work performed. When you can feel the difference, it becomes a no brainer where you return to for all your needs. Great job Brett and Thank You again!!!

I had a great buying experience with Stephen Williams. He was very informative and helpful and I 100% recommend MB Sarasota and particularly Stephen!

The service team was at the ready upon arrival and Randi Doyle had my appointment and service record prepared. The entire service "A" was performed in less than 2 hours - and of course, my car was washed and vacuumed.

I made an appointment with ease and was contacted immediately by Lisa, who walked me through the cost of each repair needed. Not only were the costs lower, but she added an additional discount. The repairs were promptly done and my car is in great shape. Thanks, Sarasota Mercedes and Lisa Gillespie! Job well done!

I dealt with Randy in the service department. She was absolutely amazing! Her attention to detail, keeping me informed and her assistance with a rental while my car was being assessed was top notch!

Great service,

LOVe Sarasota Mercedes Judy my service manager right to Peter Bolduc my salesman

Best service in the business. Brett and his team go above and beyond.

What a great group of professional staff. They made our experience effortless and we are loving our new Mercedes

I took the car in on a Tuesday. The sign said: "Free written appraisal." I picked the car up on Friday because they kept it to do a regular service, fix the trim on the roof for the third time and fix the sun roof for the second time. I never got an appraisal. Instead, I received a recommendation for $3,000 worth of service. The biggest item on the list was tires - I was told when I bought the car they were run/flats. They weren't. I found out the hard way when I had a flat in the middle of nowhere.

I just called and asked for a fair market price for a 2004 CLK 500 with 25,500 miles. I was offered $1000 because my car was dated.

Always is the best services ! Happy with Mercedes-Benz of Sarasota. Brett Ferrucci thank you for all you do it, you are very professional .

Excellent! Got a loaner for the time that work needed to be done. The final cost of repair under estimate. Scheduled online - easy... all in all a great experience (rather roof not needed repair - but...)

1) Part was supposed to have been ordered & in stock..had to wait 5 days for part to arrive while my car sat in service. 2) Took 1.5 hours for service to handle my APPOINTMENT write service ticket ... inordinate amount of time. 3) Had to call multiple times to get through waiting on hold up to 20 minutes for nobody to pick up the phone. 4) Service person was snarky on the phone 5) Could not get updates on a one day repair that took almost a week. Communication is a real problem with this company. Never going back!

If you have an extended maintenance contract be aware that the automated scheduling program does not take the end date of that contract into account. My service was automatically scheduled for 2 weeks following its expiration, and I was charged for the expensive service. I protested to the service manager, and the charge was said to be removed. However, it was not. Getting it done required a long wait. POOR CUSTOMER RELATIONS!

Very professional, good product

Great working with Scott & Kurt at Mercedes Benz of Sarasota. Very happy with the E350.

1) Part was supposed to have been ordered & in stock..had to wait 5 days for part to arrive while my car sat in service. 2) Took 1.5 hours for service to handle my APPOINTMENT write service ticket ... inordinate amount of time. 3) Had to call multiple times to get through waiting on hold up to 20 minutes for nobody to pick up the phone. 4) Service person was snarky on the phone 5) Could not get updates on a one day repair that took almost a week. Communication is a real problem with this company. Never going back!

Friendly and professional staff. Efficient service.

Brett was great to work with. We arrived for our service visit. Brett was prepared and got us out the door with our loaner GLC 300 which was great for a test drive. Our vehicle was repaired promptly and checking out was as easy as checking in. Great service and job well done.

It was perfect. I had an almost flat tire on my Beloved Smart Car, that I managed to get to my Mercedes Dealership in Sarasota. While I was driving I called and they checked parts and they had the tire, connected me with Service and they arranged a ride to work. When I arrived, Steven took the car, had me all set. The young lady who answered the phone had my ride waiting to get me to work on time. And when the car was finished Steven called me back to review what was accomplished and a car was there to pick me up from work at 6:15. The car had been washed and looked better than when I took it in. It could not have been better. Everyone worked to make the process seamless, the price for the tires and alignment was fair and my day was perfect. Judy Newell

Randi did great getting me in and out and having a service car available

Super friendly and fast service less than 40 minutes waiting time.

Randi did a great job getting me in and out on time

Quick service, very pleasant waiting room. Even washed the car before they returned it.

Very efficient and on time. Explained everything very well and no surprises when i got my vehicle back. Great job cleaning vehicle also.

So far, excellent! Foot mats were diligently cleaned, car washing, carpet cleaned! The exterior sparkled! The brake "warning" issue was taken care and we picked up the car same day. We know Judy is busy as a bee, and we count on her. She deals with a lot of different personalities day in and day out which is not easy, and we are pleased with how she has always been there for her clients! Judy Benfari

My experience started out very bad but had a good ending. I bought tires from Mercedes on line and was provided a 2:00 appointment for installation. When I arrived the Service Department had no record of this appointment To say the least I was very unhappy. Lisa stepped up to the plate and took control. She called parts to she if she could find the tires. She did and was able to squeeze me in for installation the next day. She also obtained a loaner car for me. Excellent customer service

I had to replace a tire and had called ahead to make certain the right tire was available. However when I arrived for my appointment the wrong tire was ordered and the only one available was a brand I really didn?t want.

Shawn is great. I?ve worked with him before and he?s always been helpful and courteous.

Christopher was so helpful and took the time to listen. He returned all my calls and my car was ready same day as promised. Highly recommend.

3 stars for fixing my car the third time. THIRD TIME. Why did it take so long? The third time I had to get towed I was on a left lane , on the highway going 8o miles/hour… with two other people in the car! Does it really take 3 people to dye for Mercedes to fix it? Engine mechanical problems have to be solved on the first try! Dear Mercedes you have insurance problems! This is a brand new car I have. I’m sorry. My next car will be CADILLAK. No more Mercedes known as a most towed car!

We just called for an appointment and they transferred us back and forth saying we have it get the parts. Instead of them working out the entire process. Thank you but no thank you will will go back to our real dealership. By the way I will not be buying my new car. You lack customer service skills.

Excellent…. Courteous and professional.

Very disappointed. We had service on our car only to find line items added that where not explained. In attempts to get the rep back on the phone and leaving messages for the service supervisor noone could be bothered to call us back. Once we finally did get ahold of someone after a week of leaving messages his explanation was ridiculous and an obvious fleece. We have bought Mercedes for many years, but the attitude and lack of true customer service at this location is obvious. We sadly won't be back and will not buy any more cars or vans from this location.

The service department was very efficient and provided a loaner car for the service which was much appreciated.

Fantastic dealership with very competent people. Stephen and Debra were especially helpful in making my used car buying a great experience.

The purchase of my GLC 300 from Mercedes -Benz Sarasota was easy and stress free.Tucker Kittle, sales associate, was most helpful and very knowledgeable on the suv' s mechanical and the technical features. I'm happy with my purchase.

This was exceptional service. I drove an extra 50 miles just to witness the service. Which was recommended by a friend. I was extremely happy with their punctuation, courtesy of Randi and associates. My experience was not an ordinary experience. but an aesthetic experience. Thanks to Mercedes Sarasota

always quick efficient and professional service. customer satisfaction. guaranteed..thank you

Isabelle was a great help. She went out of her way to help me.

Great atmosphere, kind personal always nice every visit

Came in for a 60K mile radiator flush, refill and replace upper and lower hoses on my Sprinter van. $674 with a $100 coupon. They did a good job and Giovanni was helpful. Be sure your parts are lined up before you arrive because they did not have hoses till the next day. Next stop Death Valley.

Very busy place but service rep Randi was excellent! was kept informed and Everything was ready when informed of finished job.

I received excellent service from. Mercedes Benz of Sarasota. Christopher was amazing from the minute I got there till I picked my car up. Very professional, answered all my questions. Everything was well organized. Dropped my car off they had a beautiful loaner car waiting for me. It was a wonderful experience! Thank you Christopher and everyone at Mercedes Benz of Sarasota for making my first time at this Mercedes dealership so enjoyable.

My service advisor, Lisa was very professional and pleasant to work with during my first maintenance at the Sarasota location. The vehicle is running well so far but it’s only been less than one week since my service. Their waiting area is very clean and spacious. I’ll be back next year.

My sales person was exceptional. He was polite well spoken and well dressed. He was professional a d knowledgeable. He followed up after our initial meeting and provided answers

I always get great service and attention to detail. Steve Appoloni is the best!

My car went out of warranty and Judy went out of her way to help me with the minor problem of the new switch. Mercedes took care of it gave me a loaner and fixed it in no time thank you so very much

Randi was great!!! 👍🏾

Excellent service

Brett is an excellent advisor

The auxiliary battery in my ML350 malfunctioned approximately two years after it was replaced. The folks at Mercedes Sarasota recognized my long standing servicing at their facility and worked with me to make the charge appropriate and reasonable.

Competed a regular service visit with out 2005 SLK. Professional and friendly. Good Communications throughout the process. Nice waiting area. Can see the service bay through a glass wall from the waiting area. Very clean! Service was completed in about an hour while I waited.

Randi Doyle was very helpful in taking care of my issue.

Great service from start to finish👍

So I purchased a 2016 Mercedes-Benz last month. It being a used car, I did the responsible thing and purchased a warranty through the dealership, not Mercedes-Benzof Sarasota. During purchase, it was explained that the warranty (including tires) was accepted at all dealerships and should be valid elsewhere. So have it, I got a flat tire last week. I first tried two local tire shops in lakewood ranch, which didn't accept. Frustrated and already two tows in, I decided to call Mercedes-Benz of Sarasota, which would only make sense because it is the local dealer and their mechanic/techs should have the most knowledge with a Mercedes-Benz. I called and was bounced around from parts to service with short indecisive answers. Finally I got ahold of a rep, all seemed good, until his/ her manager advised that they wouldn't accept my warranty for my tire replacement. Frustrated I contacted my last dealership (CHEVROLET!!!). The rep was super friendly and informative. She told me, yes indeed, my warranty was valid and it is just laziness. The dealership needs to take pictures and fill out a claim. The warranty company reimburses in 24 hours via a credit card.... So I towed my car to Sunset CHEVROLET.... not only did their rep, get me a new tire to replace my flat, they also got me an additional new rear tire because unbeknownst to me the tire was off (not an all seasons matching the rest). Because of this, I asked if they could also do an oil change. The rep got approval from her manager and they ordered the proper oil. I would rather drive across town and give them business. I cannot fathom any reasonable excuse other than laziness. If a CHEVROLET dealership can go through the warranty department loops and get me not only one, but two tires and Sarasota Mercedes-Benz dealership said too bad, guess what, you lost my business and anyone I talk too. I would happily buy a Chevy or drive over to the East coast to purchase a Mercedes-Benz if that is my next vehicle, where customer service is a priority. Learn something please whomever reviews this. Sincerely dissapointed.....

Truly no pressure. Alfredo did not push us towards any particular car, and let us make our own choices, standing by to give us keys for a test drive or to answer questions. I was preapproved, with a very good rate, and Alfredo worked with me to get a better rate. I've never before purchased a CPO vehicle, and the staff at Mercedes-Benz of Sarasota took great care of me. Thank you, Alfredo!

Started out as a pleasant experience. Shawn, my service advisor was very congenial. My service request was warranty replacement of a molding that FELL off the passenger side door and while the auto was at service, I wanted to take advantage of the 24% off service coupon being offered. I requested an oil change, filter, and normal checks. I did receive a loaner vehicle. To my unbelievable surprise my charge for these services was $311.00 and that included the 24% off!! I realize that Mercedes Benz service is not the corner $19.95 Quick Lube, but $386.00, ie without coupon, for the same type of service requested is ridiculous. An estimate in dollars must and should be required prior to any service preformed. Sincerely, an eleven time MB buyer

Started out as a pleasant experience. Shawn, my service advisor was very congenial. My service request was warranty replacement of a molding that FELL off the passenger side door and while the auto was at service, I wanted to take advantage of the 24% off service coupon being offered. I requested an oil change, filter, and normal checks. I did receive a loaner vehicle. To my unbelievable surprise my charge for these services was $311.00 and that included the 24% off!! I realize that Mercedes Benz service is not the corner $19.95 Quick Lube, but $386.00, ie without coupon, for the same type of service requested is ridiculous. An estimate in dollars must and should be required prior to any service preformed. Sincerely, an eleven time MB buyer

My car was damaged in transport to FL. The MB dealership were exceptional in getting my car to the deal ship and repaired in timely manner. Lisa G was great to work with , as were all that helped. Ver professional.

My service agent, Chris, was very helpful, friendly and made my experience pleasant.

My first time at Mercedes.Benz of Sarasota and very impressed with service and sales. I will recommend this dealership.

Very disappointing experience made worse by the GM of the dealership, Ernie Withers. I put a down payment on a vehicle early one morning, only to get a call that afternoon there was a miscommunication between used car sales managers and another deposit was put on the same vehicle the night before. Bill Z, the salesman did his best to apologize and found another car at a different dealership that they would transfer to them. Turns out, they couldn't. The infuriating part of this was that Mr. Withers the GM, had reached out in an email, when it was looking like I was buying the original vehicle at the beginning asking if "there was anything he could do to help". I replied once everything fell apart, telling him my disappointment in there miscommunications between sales managers. He didn't so much as call or write a reply to me. Mr. Withers, if you can't deal with basic customer service when your team beneath you makes an error, you are obviously in the wrong industry. Shame on you for your complete lack of professionalism. Bill Z, the salesman was great the entire time and really tried to help, however we did buy elsewhere.

This my third service visit in 12 months and services this time was the best.

I took my car in for scheduled maintenance on 9 June. Judy, the service advisor was prepared with the paperwork for the maintenance. I left the car and went home. A short while later Judy called to tell me about the battery needing to be replaced and explain why the driver's seat would not fully position itself upright. I gave permission for the additional work and in the early afternoon I was called to notify me that the work was completed and the car was ready to be picked up. A short time later I arrived back at the dealership and picked up the car with little time involved. The work was done in a timely manner and I was highly satisfied with the workmanship.

Service was as expected - outstanding Randi is as good as any service advisor I have had the opportunity to work with in almost 60 years of having cars serviced.

The service person I had struggled to communicate and let my vehicle sit for nearly an hour after it was ready to be checked out. Even though he knew I was waiting for it- when I finally started hovering over his desk to get checked out, he wanted to know if I wanted to leave it there for the next 3 days until they got the parts in. Even though we live 45 miles away. Just didn’t seem he was on top of things at all.

The service department is excellent. I am particularly grateful to Randy Doyle for her assistance. She is knowledgeable and professional. I would also like to say thank you to Jim, the service manager.

Fast, accurate and courteous. Great waiting area and amenities.

we were very pleased with the prompt and courteous service we received from Belle she was extremely helpful with our urgent situation and got our RV repaired quickly

Nice and clean facility. My rep was super nice. He seemed a lil overwhelmed tho. The place was packed!! I used to take my car to the Benz dealer in Cherry Hill Nj and after it was washed a bottle of Mercedes Benz water was in the cup holder. I didn’t get that at this facility. But other than that, all is well.

I worked with Scott Tierney and he was great! Highly recommend! Good people, good business.

Best auto purchase experience I have ever had. See Alfredo for knowledgeable, friendly consultation of your next auto. No smoke and mirrors. No dicker deals, just quality product and service at a far price.

Excellent service. On time and service explained in detail. Beautiful facility.

The buying experience created by Ken Johnson was outstanding. Ken is like a family member guiding you through the car shopping experience. We felt welcome and appreciated the entire time we were at Mercedes Benz of Sarasota.

I would like to thank Tracy who answer my phone call with a large smile and breath of fresh air. She treated me kindly, knowledgably, great listener, and took care all my maintenance needs. Thank you-Tracy!

Had a flat and also needed service and my service technician Randi got me in right away Mercedes of Sarasota. She took care of all aspects of my appointment and made me feel like I was her only customer. Great experience and first time at this dealership. I don’t know anything about the sales side of their business but they’re a 10 on the service side..

EXCELLENCE at its finest when you give Coach a call. He's not your typical run of the mill sales guy, I know, I've been in sales for 40 years. He worked hard and fast to make my deal happen. I couldn't be happier with the way he treated me and the car I purchased. Do your self a favor, if you're going to buy a car, give these guys a call. If Coach isn't available I'm sure the others will treat you right. Brian R.

This was my best new car buying experience to date

Randy is great to work with. My service was performed as requested and the car was returned promptly.

The car rental was a big fiasco, car reeked of cigarettes and passenger seatbelt was broken.

Prompt, courteous and knowledgeable service.

Last Week my wife and I went to the Mercedes dealer in Sarasota we are happy with everything specially the customer service we’re experiencing. The sale representative “Tony” gives us a service that I have never experience before even though I am a Senior. Good jobTony and thank you

When you walk in the showroom, you are immediately greeted with a friendly smile. We were there for servicing and wanted an impromptu look at the new C Class SUV's. We were lucky to get Tucker Kittle who took us on test drives and was able to explain every feature of the vehicles. He is one of the best sales associates we have ever had. His knowledge of the vehicles, as well as the company, were above my expectations! Thanks Tucker! You will see us again!😀

Great Dealership, I made the deal over the phone and closed on my almost new 300 GLC, Thank you Jeanine for a quick purchase, in and out in less than 2 hours

So happy to come back to Mercedes Benz, this being our 3rd I really love it the comfort, engineering and most of all it’s beautiful. Thank you Tony you showed us many cars and so glad we took our time and picked the right one for us the E350. I look forward to getting to know this dealership in Sarasotta, Mercedes has never disappointed us in the past.

I give "FIVE STAR's" to the Mercedes-Benz of Sarasota Dealership, but only "ONE STAR to Mercedes-Benz USA Corporate for not honoring their warrantee of the failed HERMES unit thereby resulting in a Service Invoice for $1,696.11. The SUV had constant electronic malfunctions since purchase and this is contributed to water intrusion under the floorboard affecting the HERMES unit thereby voiding the warrantee. The source of the water intrusion remains undetermined. I appreciate Brett Ferrucci/Svc.Mgr & the techs at Mercedes-Benz of Sarasota for their diligence and communication in attempting (but unable) to locate source of water intrusion under floor-board on passenger side of my 2020 MERCEDES-BENZ GLE-CLASS SUV. The only explanation is the water was in the car when we purchased it, and should have been isolated at the time of the first electronic malfunction. The warrantee should be honored,

Excellent Service Dept Nice people to deal with.

Helpful service representative from beginning to end.

I have had excellent service and support from Mercedes-Benz of Sarasota over the 4 years I have owned my car. Judy Schweitzer, my service representative has excelled.

I recommend Mercedes-Benz of Sarasota and will continue to do bring my cars there for service. However, I am not pleased with an outstanding warrantee issue regarding my 2020 MERCEDES-BENZ GLE-CLASS SUV. I am disapointed in Mercedes-Benz USA for not honoring their warrantee of the failed HERMES unit thereby resulting in a Service Invoice for $1,696.11. The SUV had constant electronic malfunctions since purchase and failure is contributed to water intrusion under the floorboard affecting the HERMES unit thereby voiding the warrantee. The source of the water intrusion remains undetermined. I appreciate Brett Ferrucci/Svc.Mgr & the techs at Mercedes-Benz of Sarasota for their diligence and communication in attempting (but unable) to locate source of water intrusion under floor-board on passenger side of my SUV. The only explanation is the water was in the car when we purchased it, and should have been isolated at the time of the first, second, third, or fourth electronic malfunction. The warrantee should be honored,

Steven did a great job of customer service

Rear differential failed 4 days after purchase stranding me for 4 days in Lexington, KY. Communicated this to Sales Rep when they followed up post-sale, but never heard back. Also, while fixing rear differential found out the X5 has an existing oil leak, tires need replaced, as do rear brakes. But, customer service through sales process was great...so, at least there?s that!

Had a great, albeit lengthy purchase experience with Alfredo P. & Peter B. We're not personal fans of fixed-price shopping, however one piece of the buying puzzle is clearly eliminated. Alfredo found us a great, tenderly aged GLE to replace our ML we outsourced to our son. Great auto at a great price and sporty too. Has some AMG packages that make it quite pleasant to observe. Thanks to Alfredo & Peter for making our experience as convenient & painless as is humanly possible.

Judy and everyone were great. But I have a suggestion. My 2009 CLK is in great shape overall and I love it but it needs new hydraulic lifters (2) for the convertible top. MB only offers new replacements which means that it would cost me $8K to fix my car with a book value of about $10K...The forced me to go to a secondary market repair shop and get rebuilt lifters for for about $2500..Sarasota MB should offer that option for older cars.

Great staff and an obvious customer service philosophy.

Recently my 2013 S550 sedan was serviced by the mechanics of the Sarasota Mercedes-Benz dealership. The procedure was flawless and in a timely manner. The dealership management was excellent and very helpful.

The service department is one of the best I have ever encountered. Great customer service area and very fast service.

Excellent service as always.. My advisor is the best. Top notch....

Was not a great experience after the papers were signed. Things that were to have been done before I picked up the vehicle were not. Salesman has yet to call me back plus 10 days and counting with regards to repairing a rim.

Will, Tony, and Jason were all very helpful. We visited many dealers but Mercedes of Sarasota was the most helpful.

Kirk is awesome. DO NOT DEAL WITH TONY. VERY AGGRESSIVE JERK

Matt Jacobson, sales Person was awesome. Took a lot of time explaining the car before and after the sale.

Excellent ! On a very busy Saturday afternoon at the Dealership, I unexpectedly needed a tire repaired from a nail incident, and it was completed with professional, efficient, fantastic service.

Great service. Really took care of the car!

Recently had to have my Mercedes towed to Mercedes Benz of Sarasota. Staff was friendly and helpful. I was provided with a loaner while me vehicle was repaired. My vehicle was delivered to me, out of state, once the repairs were completed. Very happy with the service I received.

Here is where I have a major issue. I arrived at the time for my appointment and pulled into the service lane. I was the only car in the lane and the only person sitting in their car. I sit there with the motor running for 11 minutes while 9 people behind the glass carried on with their business. 'Also there were two porters who walked by my car without saying a thing. I turned off my car and stood up by the car on the service drive. The same activities continued for another for another 6 minutes before one of the porters asked me if I had been helped. The people behind the glass would look up and then continue with what they were doing.

We dropped two cars off for their 10K service, we decided to wait as the service was done. Took just over an hour, fast service, vehicles fully cleaned and the waiting area was nice and quiet with refreshments.

I have bought many new and used cars in the last 10 years an not one experience was as good as this one. Mercedes benz of Sarasota is very professional but also very inviting. The staff and sales people are very nice and very knowledgeable it was my first MB purchase and most definitely will not be my last.

the sales man was very professional and very easy to work with. dealership was very clean and nice just as you would expect but all of the employees were way nicer than expected. I would highly recommend this dealership, and I will be a returning customer as well.

Wonderful experience… Not like buying an American car… First time and totally worth every minute of it .

Thank you to Steven, our service rep, for his quick, respectful and informative help. Mercedes is lucky to have you!

Service adviser Steven very professional,helpful and concerned about my car problem I'm very happy with the service here

Excellent. Have absolutely no complaints

I was very disappointed in my overall experience. I had to get some recalls completed on my car. I scheduled in advance and then found out the day before that one of the parts needed was not ordered in and I decided to reschedule. After I get my car there, late in the day they said oh one of the recall parts was not ordered and they would have to keep my car till the next week. I was also told my tires were splitting where I would not be able to see them and it was unsafe to drive my car. They said I needed 4 new tires that would only cost $1800. I declined and had them checked elsewhere and was told I had an easy 5000 miles before needing tires no splitting. I did ask to have the convertible check to see if an adjustment was needed and they said they would have to take it all apart and it would be 10 hour job. But still charged me $115 to look at it and tell me it would take more time. I picked up my car and was told it had been in the car wash but there were spots all over the car and she said yeah we have a bad drive through car wash. I then noticed 2 spots on my cream leather seat and door on the passenger side. I showed her, Judy, I went to touch them and they were wet ink marks that smeared. She did find a rag and some kind of spray and wiped them off luckily. I asked what kind of spray so I would know and she I Don't know. Odd with it in her hand. I get in my car to drive away and the seat is so far back and down like someone was riding like low rider and even my steering wheel was so low. I wasn't happy but didn't think too much until I turned my radio on and it was blaring loud rap music from a channel that I didn't know existed. I did call the customer service manager and left a message to let them know and no one has returned my call. This is definitely not a corporate Mercedes Benz dealership!!!

worst company ever, called 27 times and nobody answers the call

Experience at Mercedes Benz of Sarasota is always professional, helpful and efficient due to Service Adviser Steven Appollini's expertise and caring spirit. While getting a loaner has never been a problem before, I was warned that a Mercedes loaner wasn't going to be available for this service due to a shortage of such cars. In lieu, I agreed to take an Enterprise car so as not to delay getting the recommended service on time. The only problem that I encountered was waiting for an hour for that car and agent to appear. Since appointment was made two weeks in advance, one would have thought there would have been better coordination to avoid waiting that long.

The service was professional and quick. High quality service.

Always a great experience at Sarasota Mercedes. Very through Service Advisor, Brett Ferrucci. Keeps me well informed as to what is needed and the status of any repairs.

Chris was awesome! He was very professional from the moment I arrived and until I picked up my car.

Always receives impecable service at this location.

Mercedes-Benz of Sarasota is a terrible place to get any warranty work done, all they want to do is charge you for Big ticket items that you do not need. The warranty company would not cover all these items Because Mercedes Benz could not prove that these items were actually defective. Do not, I repeat “ do not “ take your car to Mercedes-Benz of Sarasota to have any warranty work done, they will Bilk you out of your money

Great service

Great experience from entrance to exit. Thank you Scott & Kevin!

Excellent dealership. They listen and try their best to meet your needs. They've only gotten better over the years.

I brought our MB Sprinter Passenger Van for AEM installation due to recall. The installation was completed within 36 hours. Swift and reliable service. Christopher Robinson was great!!! Thank you

Services was excellent with my representative, however, the wash after my service was messy...it was as if it was ran thru car wash dried by power blower and no one followed thru to ensure all the undried soapy areas were wiped clean and dry...now my car (in areas) looks like Mercedes never performed a courtesy wash. It's ok, to take your time in this area if you're going to offer the courtesy services. Didn't notice until I got home. Everything else was impeccable!! Thank you.

We have always gotten great service at Mercedes Benz of Sarasota. Treated respectfully and answer any questions we might have. Good job MB of Sarasota!

Service experience dropped precipitously since my prior visit months ago. Specifically, there was a long wait for my service rep to check me in and a long wait for the loaner car to arrive. Furthermore, the individual who received my car upon arrival seemed to think he was doing me a favor. The service rep was helpful but I must assume there have been major cutbacks in service-related personnel due to "the pandemic", which by the way ended weeks or months ago. It's time for people and businesses to get back to work and stop short-cutting service and blaming "the pandemic". Due to Alfredo, my exceptional salesman at the dealership, I am still committed to this dealership so long as I continue to drive a MB, but everyone needs to stop blaming the China virus and get back to work. No more excuses.

We still enjoy our 2012 Mercedes Benz vehicle that was brought in 2016????

Mercedes-Benz of Sarasota is the best. They provide knowledgeable and professional sales and financial people, but, most importantly they have Randy Doyle! In a world where customer service seems to be a thing of the past, Randy set a new bar of excellence!

Stephen was on top of everything. We did most of the foot work on line . When I actually went in to the dealership it was only about two hours total time. A very nice experience. They set me up exactly the way I needed. Thank you all.

All Mercedes-Benz dealerships offer very good professional and courteous service to their customers. That has been what I have experienced throughout the west coast of Florida. But I will say that Mercedes-Benz of Sarasota certainly has been the best experience that I have had in comparison to the other dealerships. They have made me part of their family and I know for a fact that when I am in the market again I will surely purchase from them again as well as recommend to others.

I must say that I am very dissatisfied with the service from your dealership. I brought my car in to determine why there was no power to the compressor when the AC was turned on. My service rep, Chris, called me Thursday afternoon ne to let me know it would looked at on Friday, and that he would be out and someone would contact me to let me know the status. No body called me, so I finally called on Saturday, only to find that they said the compressor was not getting power, and would have to pull the front SAM to check it at a cost of $500.00 just to look at it. So after 3 days at your shop, I still have no idea what the problem is. I would have thought you had a complete wiring diagram for the system, to trace the problem, After I picked up the car, I noticed that your mechanic left the low port cover off, and it was sitting under the hood, and I was able to install it before it was lost. After paying for you to determine the problem, you simply verified that there is no power going to the compressor, and I am right back where I started. update: After taking the to another shop and they were unable to determine the problem, the Mercedes dealer contacted me that they would further diagnose the problem, without charge. I took the car back to the dealer, and they did find the problem, and replaced the parts at a very reasonable price. So I finally have the car working properly.

shawn did an excellent job of keeping me informed very professional

Thanks Chris (our new Service rep) you did a great job. People like you change opinions for the better!!

I mentioned in my previous correspondence that I had been contacted mid-day and pressed on a decision on the car. I had already put a deposit on the car with the understanding that would give me time to look at ONE other car I was considering. During the call it was inferred that I was trying to hold this car while continuing to shop for others. I had been quite upfront with both Steve and his direct manager when I was in the shop that I was looking at one other car and wanted to test drive it before making a decision. I feel that my honesty was used to pressure me because one of your employees was interested in buying the car for his personal use. As a customer, I feel it was inherently unprofessional to put me in the situation of competing with an employee for a car I had put a deposit on to validate my interest and give me time to be thorough in my search. During my visit that day and during several interchanges on voice mail and live conversations I was very clear that I had already been approved by Capital One and did not want my credit pulled by any other companies. As a matter of fact I spoke to Stephen when I said I was going to get the car and reminded him of that when he asked me to submit the application on Tuesday evening. I completed everything as requested that night. After not hearing from anyone at your dealership at about 2:30 and spoke with Steven as Capital One had told me they had not received the application. Steven’s response was that they were “too busy” to work on my application. Apparently, they had several customers in the dealership ALL DAY and didn’t have time to work on mine. I indicated to Stephen that I was concerned as Is wanted to make sure everything was in place before coming to finalize the paperwork on the car. I don’t remember his exact words but he told me, not to worry about it and I didn’t need to call Capital One. He said they would get to it when they had time. I asked that since my application had been submitted the night before, I would hope they would be able to work on it soon and asked for the name of the Business Manager. Shortly after this call, I received multiple notifications of credit inquiries hitting my report. I noticed one of them was Ally Financial. I have to say, this made me sick to my stomach. When I called Stephen my calls went to voice mail. I left him a text message and then called Jason Killenbeck (name given to me by Stephen) again, call goes to voice mail. I tried several times to reach them and no responses. Mr. Killenbeck then called back later and indicated that it was an error on his part, but no big deal because they came in with a better deal than Capital One. As a customer, I had been very clear on what I wanted, and it was completely ignored, then brushed off as no big deal. When I took delivery of the car, I had to request the car be cleaned, then ask for the owner's manual. The saleperson previously mentioned put little to no effort in providing service. Overall a bad experience.

The service check-in process has been changed since my last visit and it's much better now.

Thanks Chris for taking care of things, got us back on track with this dealership!!

Made an appointment with a loaner. Was charged for loaner which was a huge SUV which I just made it home with and used my wife?s car. Than they had the nerve to charge me for the loaner that they told me was complimentary.

The service department at Sarasota was great! In particular, Chris and Zoltan went above and beyond to help me. Thanks to them and the entire group in Sarasota!

First time to use the Sarasota Service Department and had an excellent, prompt and professional experience.

Excellent. One of the best proficient services I have experienced. Thank you.

Mercedes-Benz of Sarasota serviced my car. Their service department was extremely professional and a pleasure to do business with.

Had a great experience. Chris, our service tech did a great job!

I had a recall and service done on 5/14/21, I would like to thank Lisa Gillespie the Assistant Service Manager and the Service Manager Jim Foulkrod for being professional and pleasant on that hectic day there was a lot of cars waiting to be serviced.The Team at MBOS took care of My Vehicle and I got it back that afternoon. Thank You all Great Job.

The Service Manager Jim Foulkrod earned my business with his actions last visit. I look forward to my next service visit

Every time that I have taken my car in for service or whatever it has always been without any negative incident, always professional and efficient always on time !

Very professional. Outstanding customer service.

By far the best auto dealership I've ever used! Great customer service and amazing service department.

Great service at MB of Sarasota! We were in the area on vacation when our Sprinter “check engine” light came on. They got us in promptly, diagnosed the issue, made the repair and had us on our way. Thank you 😊.

Service department tries to upsell everything from the moment you step inside. Service reps are overbooked and don't follow up in a timely manner. My car was filthy when returned to me -- I washed it myself when I got home. Kept my car nearly a week while waiting for a replacement second key fob. Did not tell me why there was a delay. I had to call to check on my car multiple times. Added a phantom battery drain to the diagnostic results which I declined (no check engine lights, no codes, no dash warning, no actual battery drain observed!). An independent mechanic says this drain does not exist. Although the price of the parts and work was fair IMHO, because of the constant upsell, lack of follow up and returning my car to me absolutely filthy with bird droppings (it was clean when I drove it in), I don't recommend this dealership at all and will not be going back.

Always happy with the quality of the service process

First class operation. Everything went smoothly. I appreciated the loaner. All work done on time and exactly as promised.

My 2017 MB GLC 300 4matic coupe is under factory warranty but they refuse to address the tarnished window trim even though this is a known issue. Do I have to have it repaired & sue you for the bill?

I just bought a used 2016 Mercedes GLC 300 from Kurt, Kurt was knowledgeable of everything Mercedes and was able to get something in my price range, I would send anyone to him and to this dealership! Thanks Kurt! I appreciate all your help and will be back to trade in a couple of years!😎

Fast and efficient. Nice waiting room. Brett was very polite.

Good service done in 2 hours.

I had a flat tire and I called and they took me in right away. I was extremely comfortable while waiting in the waiting area.

We went in January looking at the new GLE 350?s. Inventory was low so we ordered. Our salesman Tucker made the experience easy and painless. Updates along the way. Delivery of the new was quick and easy. They even put a bow on it.

As always the service with Judy is Excellent. We would recommend their service.

Good service was given Short wait time and clean facility

Always pleasant experience. Service is great

Janine was a pleasure to work with! Made my purchase quick and easy, even with a baby in tow! Love the car, no haggle pricing and knew exactly what I was getting. My new Mercedes home is MB of Sarasota. And I will drive the hour to prove it.

Incredibly good and punctual service. Brett Ferruci was the best service adviser that I ever encountered.

Thorough and professional service advisor. Work done promptly and efficiently.

Great experience. Our sales person Will was the BOMB as well as our finance person and Walt! Would recommend them all day long

As usual, service was performed quicker than promised, in a pleasant atmosphere, surrounded by friendly, helpful folks.

Quick and easy...

Always excellent!

Always prompt with service

It was convenient to schedule an appointment on line for my Oil change. Shawn was great to work with, explained what to expect at the start & reviewed the inspection and work completed with me at the end. Very nice waiting area with Wi-Fi so I could be productive while I waited.

I want to thank Mercedes-Benz of Sarasota for providing EXCELLENT service. Chris Robinson had everything prepared, and I was treated like they were there just for me. HIGHLY RECOMMEND!

As usual, service was performed quicker than promised, in a pleasant atmosphere, surrounded by friendly, helpful folks.

Stephen always provides excellent answers to service issues. I always feel confident that my car is in good hands.

Outstanding service from Randi

Each and every time I have to get service on my Mercedes Jim Foulkrod exceeds that " Truly Exceptional service" goal. I am 100 percent confident hat when I drive off the lot from a repair, that my car will perform at its best. These days, great service is hard to find Priceless .Thank you very much Jim !

excellent service and very timely.

As always my experience at the Mercedes dealership was very good. My late husband have been coming there since 2007. I love my new car and will bring it in for service every year. George was great and I can not say enough good things about Judy Schweitzer. who has taken care on the service of our cars for years. Thanks will be back for future care. Jean Kelly

Service was on time. Very satisfactory.

competence and Fook knowledge of the vehicle

Mercedes Benz of Sarasota is an elite dealership that thinks through the best ways to delight their customers and then implements their discoveries creating loyal customers.

Service was fine. I've used other Mercedes dealers and there's a certain White Glove treatment that was present here. Wait time on hold to reach a service representative is enough to make me not use them again. They made a mistake on a simple item that I'll need to have rectified, which means another 20 minutes on hold just to speak to a human.

Judy Schweitzer, my service representative, is always friendly, professional, prompt and organized. The times I needed my car serviced, she helped make the experience enjoyable.

Very responsive , professional and service oriented experience

Our experience with Mercedes Benz of Sarasota was outstanding and a total pleasure. Our sales associate Walter Zipp was nothing less than outstanding and would recommend Walter and Mercedes Benz of Sarasota without any reservations at all. The only problem I had was I called the dealership and no one returned my calls. I had to drive there to talk with someone.

My car was in for a four wheel alignment . Outstanding job performed by CGrevensen! The car now drives like brand new! Big thanks to him as well as the service advisor Judy and the shuttle driver Rick . They all made sure my experience was great!

Everything went well. Good service and completed ahead of schedule

I special ordered /purchased and paid for a 2021 Mercedes GLC 300. The vehicle was delivered December 2021. Since the vehicle came in the middle of the pandemic, not much evaluation/ preparation was done to the vehicle. I paid for and obtained the vehicle the next day. I observed several imperfections in both the hood exterior clear coat and several electrical issues. The salesman said “No problem. When you bring the vehicle for service it will be taken care of.” As of this week, I have taken the car to the Mercedes dealership four times in 5 months for the same repeated write ups. As of today, there are still some of these repeated deficiencies still existing.

It was a smooth service appointment and Randi Doyle is terrific! My reason for not giving a 5 star rating is that, it was suggested that I get a roadside assist. I did that and assumed someone from the service dept. at the dealership was coming. I kept getting "possible spam calls" and did not answer the phone after several. I looked up the number online and it said, "Rainbow". I thought it was a request from LGBTQ for another donation. Finally I answered and it was the man with roadside assist! I should have been told who was coming. Both he and another repair shop checked my battery which tested fine. The roadside assist guy said it was a sensor that was not communicating from alternator to the onboard monitor. My husband had to jump the battery the next morning so I could get to the dealership. Yeah, I needed a new battery. I still do not know if I got a sensor, the warning light has disappeared. That all was ok, but it the entire episode robbed ME of a lot of time.

Great customer service. Brought my MB Sprinter motor home in for an oil change. While I originally was going to drop it off, I asked if I could wait. Judy, said that I could but it might be a while because the shop was backed up. I went to the waiting lounge and sat down for what I thought would be at least two to three hours. To my surprise, Judy called me back to her desk with in one hour. The motor home was done and waiting for me. I live about an hour south of the shop, but because of the quality and efficiency of the employees as well as the knowledge that what ever is completed on the chassis section of the motor home, will be done by certified and experienced mechanical technicians. I choose to have my mechanical work completed on the chassis here.

Tucker Kittle is the guy to see especially if you’re doing a build on an AMG. I really appreciated his assistance, his availability via text, email, and phone. He was just as enthusiastic about my car as I was.

Great service, professional staff

The staff, especially Judy are friendly and service is outstanding.

Excellent service and followup. Repairs completed sufficiently.

Excellent handling from start to finish. Fast, accurate repair.

I have been in few Mercedes dealers throughout the years but none like MBOS. First off all every body is simply nice. Every one is polite and smiling. My Advisor “ Randy Doyle” is a cut above the rest, treat you like a family , straight forward, tels what you need to do wothout extras , and always suggest what benefits you on the long run . I usually dont trust unless i do my home work on setvice and repairs but not with “Randy” she earned that trust aNd even its $$$ every yime but you feel like you paid for a serves well worth it . Thank you Randy and Mercedes Benz Of Sarasota. Tommy Mahdi

I have been a loyal customer for more than 10 years. I booked an appointment for my annual service & to check an electrical issue and said I would wait for the diagnosis & I would get my own ride home if the repair was lengthy. When I checked after waiting 45 minutes, my vehicle was still in the waiting bay. Three hours later I was told that there was an electrical issue and that they had to do further diagnostics to identify the problem. The following day I was called that they had diagnosed the problem and that the estimated repair cost would be $1994. I said that i would think about it and not perform the repair at this time. I asked for a detailed written quote of the recommended repair and to this date have never received one.

Once again excellent service and communications between Randi and myself! She thoroughly explained what services were done and what I need to get done in the future. Purchased my car here and have also been serviced by professional and polite people. Excellent dealership

They could not have made it any easier to have our car serviced.

GREAT experience. Every thing done on time and correctly. We will buy our next car from them because of service dept.

Great place, great people, great experience!

Couldn't have had a better experience! Everyone I dealt with were super nice and helpful. Happy with the car and happy with dealership! The sales rep was outstanding.

Professional service and good communication at all times during the process. Judy S is a first rate service advisor. Highly recommended. M. Kutner

The efficiency in getting my car right in (with appointment) is what I have come to expect at Mercedes Benz of Sarasota. My service advisor Judy Schweitzer has always displayed a high degree of professionalism. She as well, take the time necessary to answer any questions I may have and explaining matters of concern. Let me do say that I appreciate the comfortable lounge area for customers but I will say that there has not been a one single time since I have be coming there, that the tv station is not been tuned to anything but FOX News. I am not lobbying for CNN but given this current political climate, I actually think that it’s insensitive!!!NOT ALL YOUR CUSTOMERS WATCH FOX OR GO ALONG WITH WHAT IS BEING EXPOUSED. A neutral station or HGTV would be more appropriate in my opinion.

Excellent service and experience , very prompt. Randi Doyle is always very helpful.

Our time here was painless and everyone there was so helpful. Thanks for the great service.

The dealer sold me a CPO 2018 S560 with the dash leather torn up. They promised to get it fixed in writing when they sold me the car. They have not. It is 6 months later and they have yet to fix my dash. I have opened two claims up with Mercedes USA and nothing but a phone call that said we are sorry. I have been patient as I possibly can. I am deployed to Afghanistan and they know it but does not seem to matter. Thank you for your service, right? smh! I want my car fixed or the dealer should buy the car back if they cannot honor their promises. I have contacted the salesman, manager and service department plus Mercedes USA. I'm not sure if this is the brand for me at this point. If a company doesn't take care of their customers, I feel that the company should not maintain a competitive advantage in the marketspace so if this review bring cause action, awareness or cost the company profits then maybe the leadership would look at these issues more closely to ensure that their reputation as a premier luxury brand remains in tact. We as customers do have power. I hate to do this to a organization, but they are earning it at this point. The latest claim number into Mercedes USA is 210502-000009.

Randi our service Rep made sure the problem with our car was fixed correctly. Although it took a little bit of patience, they did discover and fix the problem. Big Thank you’s to her for being persistent !

I have enjoyed great service from Courtney, but now that she has moved, I highly recommend Zuhair. He was very proactive, gave terrific advice and worked to make sure all of my questions were answered.

I had a service appointment with Chris Robinson and he did a good job considering how busy it was there on that day. My problem with the dealership is that when I arrived, and this is the second time now, I have to look for some one to show me the person I have an appointment with. I don’t find this place customer friendly anymore. I never had any problems before with this dealership but now when I go there I feel I have to find the right people to help me, there’s no one to greet and point you in the right direction.

When i call about recall they told me I have to make appt. and live car with them for 3-4 hours , I have appt.[ first thing in the morning 7:40am] and 4 hours after [ I called ] they did not start to do anything on my car ! I have to call 3 times to get my car back , they could not finished because have to order a parts ? Why keeping car all day if you do not have a parts? Edin Sarasota

Awesome service as usual!!

Excellent service department.

I was satisfied with my service. It was handled very professionally.

Waiting to hear from Debra Hodgson and maybe doing another 3 year Maintenance program. 2015 ML 350 only has 35,000 miles on it and only putting on 5,000 miles per year, so not sure it is worth it. Give a great price on the Maintenance program

I was selling a used car. Process was very smooth. Offer was very fair.

My representative Judy is always informative, professional and on top of everything. I would highly recommend both Judy as well as Mercedes of Sarasota for future clients. Top Honors to Judy Schweitzer!

Excellent Service Representative (Steven Appolloni). Service work you can count on and on time ! You can’t ask for more. This is my 4th Mercedes from this dealership and the service and hospitality will bring me back for another Mercedes from them! Jim Warzniak Sarasota, Fl

MY LAST VISIT, SERVICE WAS DONE AS I WAS TOLD............I WAS TREATED AS A VALUABLE CUSTOMER AND KEPT UP ON PROGRESS OF WORK ON MY AUTO..........

I originally went in in late November 2020 and had excellent customer service. Will prepared a quote for me and I just wasn?t ready as I had purchased new cars for other family members but I myself hadn?t had a new car in 17 years. I wanted to make sure I had done my homework and Mercedes GLE 350 was the first car I drove. Apparently it was love at first site because nothing else could compare. I got busy and put test driving on back burner. I returned in in April 2021, had my original quote and of course they didn?t have the same car but the same sales rep took care of me. I am now the proud owner of a beautiful new Mercedes.

Service department seemed to be rushed ,my service super hardly said hello when I picked up my car couldn?t wait to give me the keys and send me off.He told me that I got a new battery and that was the extent of our conversation!

Great service people and do the repairs on time

Busy Dealership, but everyone is attentive and professional. Chris was my service advisor. He was knowledgeable, patient and very kind.

Judy, my service advisor is great!

Get service great people to work with! Friendly and professional.

Had B service on my GLS580. Dealership seams very frantick. I was standing in line to make a service appointment , when It was my turn they said they only made service appointments by phone. I drove 30 min to get there, so I went home and called. They never filler washer fluid, had to return. They never cleared the B service from my screen. I had to youtube it. My NW AR Dealer alway sends me a text message during the service process, like service complete car headed to wash. This is another reason I bought my GLS 580 at the Tampa Bay Mercedes dealer.

I took my C63 in for service last week. I am from out of town and never used them before. I want personally thank Judy Schweitzer for the great and professional service she provided. I also want to thank the mechanic that did the work for doing a great job and making the service of my car a great experience Thank you all

This was my first purchase of a Mercedes-Benz and the experience was amazing. Our sales person Bill was very professional and helped us enormously with the decision of which model was the best fit for our family. There was never any pressure to buy or lease. Bill answered all our questions. After 3 visits and multiple test drives, we decided to lease an A Class model. Bill spent over an hour with my son going over all of the features in the car and helping him set up all the communications. Many thanks also to Jason in financing for all his help and very informative answers to my questions. A truly wonderful overall experience. I definitely recommend that you visit here if you are interested in a Mercedes.

My service advisor Lisa is very thorough and gets things done I would highly recommend her and Mercedes-Benz of Sarasota

I came in for a oil change and was talked into a wheel alignment , (seemed to me a bit of over kill with a car with only 20k miles) when I got the car back it was very noisy ?? one tire had sculled edge. Only repair was to replace 3 tires and realign car........total for what I thought was only going to be a oil change about $1000.00 and I didn't need the oil change. I was looking to replace my other car but will no longer buy one with runflat tires.

Disappointed as a certified vehicle should be inspected throughly for all aspects before displayed on for for sale. Clock time not set... Key battery not checked Just noticed car Apple play doesn?t sync... So now I will have to make another appointment to get that checked.

The car was in the shop for 4 weeks. Extensive work was done inside and outside the car. When we got the car back it was absolutely filthy. We couldn't even leave the dealership without having to wipe down the windshield inside and out. Using covid-19 excuse to not clean the car is absolutely absurd and unacceptable. We were very unhappy with the condition of the car when we received it.

Great! We bought a pre-owned vehicle. Very fast... The whole purchasing process was seamless, and I left with my car in about an hour. Follow-up from the sales person was next day!

Alan walked us through the process and made things as seamless as possible. He is a wealth of knowledge when it comes to understanding and explaining the new technology these beautiful vehicles offer. I would recommend him to any friends and family in search of a vehicle from Mercedes.

Vehicle recalled per Mercedes notification. Service handled promptly, courteously and to my satisfaction.

Getting service in a timely manner. Work done is done correctly and provide a loaner if needed.

We?ve been through many account advisors lately and it is hard to maintain consistency.

All the staff was very knowledgeable and friendly. When I purchased my new Mercedes they took me through the process with ease and created an atmosphere of genuine dealings without pressure.

Sals person was excellent, Alan was great to deal with and incredibly knowledgable

When I booked my appt. I checked off I would wait for vehicle there, after speaking to my service adviser steve I was told only one tech works on my amg and it will be available in 8 hours, They had no loaner vehicles, and next book the appt 3 week prior

Service advisor was a very big help little disappointed in the gentleman that made me wait 20 minutes to take my car and driving a rental car that was less money than my watch

Service department was very efficient and took care of issue I had.

Took my car in because I received a recall notice from Mercedes.

Alignment issues on short notice, Randi made it work

Very efficient service. My tire was fixed and car washed within a couple hours- soonet than expected

My experience was horrible at this place they have my car for 3 days to check on two lights that was on. One of them was because of a recall but they still charged me for both lights. When they give it back to me it come out whit an other light that it wasn’t on when I take it over, the service representative tells me that I can come back the next day because al the mechanic left. Now after 6 days the recall that they supposed be fixed it pops up again. I been calling and leaving voicemail no body answer back.

Our sales person Pete was patient and thoughtful when working with us, he?s a top notch sales person

My service rep Steve A is awesome. He is kind, calm, welcoming and I always feel I’ve gotten good service .

I recently visited Mercedes Benz of Sarasota and had the most pleasant experience! Everyone was polite and friendly but most of all very professional! Alfredo Poletti couldn’t have been more accommodating and helpful in my decision to purchase the GLB 250! It was everything I wanted and needed for my lifestyle! Couldn’t be happier. Thank you Alfredo and everyone at the dealership!

I had a recall to do. Had an appointment time and courtesy car booked. Went at the appointed time only to find that nobody quite knew who to see. It took me 30 minutes to get the right person and another 15 minutes to get everything done. So 45 minutes plus the 20 to get there made it over an hour. Problem really was you have to go to a certain desk with a certain named person instead of a central location. So a little frustrating especially when this is a Mercedes dealership.

Will was easy to talk to and very knowledgable. In the past I've disliked buying any car from a dealership. I felt rushed and pressured. Will and Auto Nation helped me to feel comfortable. I will definitely buy another car from them!

I invite the General Manager to view Bill Zimmerman’s text exchange with me, a new customer, during the last month, as well as the results of my call to the sales manager. Could not be more disappointed with my experience with M/B Sarasota and it’s management staff. I can be reached at (847) 366-6620. Jim Marren Based on my experience thus far, I will be surprised to hear from anyone.

Everyone is always pleasant. Upon arrival I?m always greeted with a smile.

Amazing Service and customer care. The Service Manager Jim is super helpful and knowledgeable. Great facilities.

Smooth and efficient. Brett did a great job!

Good customer service. Always feel like the customer comes first.

Stephen and the whole team at Mercedes Sarasota was great to deal with. We bought a used Audi A3 convertible, the car was immaculate, and the entire buying process was professional and effecient. I would certainly go back to this dealership for another car.

Shawn the Service agent was very courteous and knowledgeable.

Overall they were pretty fair. I would rate them higher but it took almost a week and a half for them to pay us for the car they bought from us.

Great experience We have purchased several Mercedes from this store and our salesperson George has handled all in a very professional manner

Great customer service delivered in a friendly, efficient manner.

Courteous service rep Judy very knowledgeable, very helpful

The price estimated to repair my car was absolutely ridiculous. I checked the price with two independent mechanics and they advised to run away.

Notified of upcoming services in advance Always in and out efficiently Pleasant facilities

Randi, another excellent job! Thanks. On time and on schedule.

The customer service was ok but the car loan was great!

Exceptional buying experience and great customer service.

I was treated with the upmost respect and care. Peter, Mr. Williams, and James made the process so easy. I highly recommend this dealership if you plan on getting a car in the future.

Dropped my car off for a recall. They expedited quickly.

Excellent service- caught a potential battery issue and fairly priced

Great service, friendly staff and comfortable waiting area

Always a good experience with Judy as my service consultant

The Eco start/stop feature in my 2018 GLC 300 was malfunctioning and the dealership gave a thorough check-up before deciding that it needed major work on the fuel tank. Parts availability slowed the work a bit, but the loaner car provided provided ample compensation. the work finished, my car was returned in great shape, with the feature working well.

I have been with the Mercedes family since I was 22 years old and I have been to different Mercedes Benz facilities before and I must say that the wonderful service person Randi Doyle and also when she wasn?t at her desk Shawn Barnett was very nice and helped me too. Ms. Doyle did everything she could to help me and to provide me with exceptional care. Everyone was nice and the young man who gave me my loaner on March 5th and the end of the day was vey kind too and quick. The young man on March 9th when I returned the loaner was a true gentleman as well. Thank you for helping me out when I needed the Mercedes family the most!

Computer update had an 8:10 appt on my way home at 9:15 and they told me on the phone it would be 2 hours! I was pleased plus they checked something for me outside the spot very good!

Judy the Service rep was fully informed at all times of the status of the service/repairs and kept me advised.

Great experience! I would return for further service.

My expectations were met.

Everything worked as promised, good job done. Didn't care for the enterprise rental car experience but I understand why loaners are not available. Judy was a great help as usual.

Excellent experience. Sales Rep Bonnie was excellent. The entire staff was great.

Always treated well here, the facility is a pleasure to visit.

They have been swift getting my car in for service . I appreciate that and having me back on the road again

Service was great, friendly service reps

Brett is an awesome service advisor!! Very happy with service done and the time it took!

Great service, selection, professionalism- all make for a wonderful experience!!!

Great Service and easy in and out! Love Randi, she is always on the ball and good humored

Sarasota Mercedes took very good care of me and my new car.

Terrible experience. Worst car buying process I’ve ever had. Felt like the dealership did not care if I bought the vehicle.

i still cannot understand why my new car has excessive sound on one side and not the other. If windows cause the problem, why doesn't it affect BOTH sides?...To say that the car performs as it is supposed to, then there must be some kind of mfr's defect on this model...no one seems to want to fully explain why the problem.

Once again Randi Doyle delivered. Returned for a scheduled visit and was very pleased with the prompt courteous welcome and efficient appointment, finished early and was on my way. Randi continues to deliver a very high level of service.

Was a very easy and friendly car purchases. They truly went out of their way to get the car we were looking for!

Christian was incredible well informed, really heard my wishes and presented the right alternatives for me to make the right choice of vehicle, model, features and price

Not only did they pick up my car for service, they brought me a loaner. Everything was done, paperwork was emailed to me and the employees were friendly. Thank you.

Have always received great service in the Sarasota location. All staff are friendly and helpful.

Everyone at Mercedes of Sarasota is super friendly and welcoming, they took the car and had it ready in no time. Very pleased with their services

As always, respectful . efficient and seamless service experience.

Judy in the service department was wonderful and very helpful

Recently Mercedes has made some changes in their service department; they were much needed. I've been a Mercedes owner for nearly 20 years so my experience with the Sarasota group is vast. My past visit was more pleasant than it has ever been. They are now far more efficient and customer oriented than during my past need of their services.

Disappointed that we had to remind the Dealer that they failed to have the front windows tinted, prior to our delivery, now we have to take vehicle back to have windows done.

Always professional service.

Efficient and very good on top of the friendly staff.

Always prompt professional and friendly service at this dealer. I will always return here for service and purchasing. They have a great team who are always there to help.

Bret is an excellent agent. Timely follow up. Accommodated a loaner not being available

I always have a pleasant experience with my service representative Steven

I decided to have the Mercedes Dealership in Sarasota repair my 2000 SLK-230 as the top would not properly open. They were able to fix the problem by adjusting and lubricating the cable connection that locked the top at the windshield. The service associate Steven called me prior to making the repair and explained the problem and how it would be corrected. Excellent communication and expedient repair.

My vehicle apparently contacted the dealer because of an impending problem with a tire and wheel. My service rep found that I had an extended warranty the took care of everything but a small deductible

The car service B was done quickly and efficiently while I waited in a large area. The area was cleaned after the couple across room left. All staff members were pleasant, helpful and polite. I have been a repeated customer who has never been disappointed by the work done nor the consideration of the staff.

Had the GPS updated on my 2013 E 350. My car has been serviced from the outset here with Steve App. as service mgr. My car is virtually brand new and ready to roll for another 8-10 years at least!

It?s just the beginning of the year and having crazy luck with my tires! First with a ripped tire, now with a screw puncture causing an irreparable damage but because of a great service at Sarasota Mercedes Benz - it was replaced in no time! Thank you again Steven Appolloni and the service crew for always going above and beyond! You guys rock!

Had excellent service. The customer service was great. Called for needed service and was scheduled the following day.

Another great experience with the service at MB of Sarasota. Thanks for keeping the GT moving in the right direction.

SERVICE ON VEHICLE WAS EXCELLENT BUT ASH WAS NOT WELL DONE AND INSIDE OF CAR WAS NOT VACUUMED, MATS NOT CLEANED OR INSIDE DETAILED EVEN A LITTLE.. ALL ELSE WAS TERRIFIC.

Randi was professional. Everything was complete as planned. Need a little better car availability for loaner cars

It is always a pleasant visit to Mercedes Benz Inn Sarasota. Judy is always a big help in every way. Seamless service

Zu was very knowledgeable, personable and helpful

Timely and efficient. Never had any difficulty with service advisor. She is a special person. I have been going to her for 7 years. Judy Schweitzer is my service advisor and the reason I purchased My 4th Benz at her dealership.

Everything was great except loaner car experience My first car had a bad tire. I had to replace the car. The department opens at 7 am I got there at 6:45 am no one showed up until 7:22

Ken was an amazing salesman! He made the purchase of our vehicle an easy process. He was very accommodating. I highly recommend him. Jason in finance was great too!

Painless experience. Very knowledgeable staff. They were very fair and accommodating. Very well run organization.

Very nice facilities. Waited for service and wait was certainly reasonable. Thank you Randi.

Always exceptional service. Great communication throughout repair or service. Brett is the best!

Competency and courteous.

My overall maintenance service experience was excellent. Very happy with the cleanliness of the facility and my service representative.

I just walk in without appointment , warmly welcome by Mr. Foulkrod service manager after discussion abut the problem with my car the car was taken care professionally and efficiently, Mr. Foulkrod is extremely professional and cordial ,I congratulate you to have in team.

I had an appointment for today. I arrived on time and after waiting 30 minutes, I was informed that the car I was interested in was not there and nobody knew where the car and its keys were. Just before arriving, I received a text message reminding me of my appointment so everything seemed fine. Unfortunately, the car was gone when I got there. I went home and checked online if the car was still available but it was marked as sold (although the seller told me it was still available). They lie, waste your time and don't even want to apologize unless you contact them for an explanation. It is not a professional place at all and I DEFINITELY DO NOT RECOMMEND IT. ZERO STARS!!! BEWARE!

Great service! Always very helpful, professional and sweet. Beautiful facility, very clean and organized. I live quite far away from them, however the have no problem with catering to my needs... with a big smile on their face. Thank you so much for going out of your way for me. Thank you guys!

I recently worked with Tucker Kittle at Mercedes Benz of Sarasota. He was quick to respond, always answered questions and replied to phone messages quickly. He worked hard to find the exact vehicle I wanted and kept me informed during the build, shipping and delivery of the vehicle. I highly recommend Tucker and Mercedes Benz of Sarasota!

Kurt Raguth was great to work with. I’d definitely recommend him to anyone looking for a car.

Randi Doyle is always accommodating. Your service is great. The bathrooms clean. Snacks and water while waiting. I don't know how much more you all can do to please the customer. Your team is the best! As an effort to show our appreciation, my wife and I will give discounts to any of your employees and their families for income tax preparation services. You may forward this email to anyone. Brian and Luz Matlin (941) 662-7213 brianandluz@yahoo.com

Kavita went above and beyond helping us get exactly the car we wanted and quickly. Thanks

Very professional and explained the recall services.

Very professional. Very focused. Very supportive. Found my dream car. Thank you.

Overall good experience! Made buying and signing process smooth.

They did a great job and washed my car also. I would recommend this dealership to my friends and family.

Great service department efficient Better to book on line difficult by phone as got diconnected

The dealer is fine and the customer service was fine. However, the new car we just bought doesn't live up to the previous MB SUVs we have had. The backup camera was faulty and had to be replaced. There was no charge, however, we have never had to bring any other MB car in for anything other than maintenance. A random beeping happens also and they don't know what it is. We will have to bring it in when they figure it out.

This is the second time I?ve been to this dealership Giovanni has taken such good care of me He has my car cleaned and I don?t have to rush for anything . The loaner car is always ready without any hassles. Giovanni take care of me coming and going. Thank you Giovanni

Second wheel sensor to go bad. Two to go. Disappointed that these go bad with only eight thousand miles on the vehicle. Replaced under warranty with no problem. Just don?t appreciate the hassle of getting the repair done.

Attentive staff and service department.

Adhered very well to COVID safety. Beautiful and comfortable waiting area. Took 2 hours for maintenance on the car that only had under 2 K miles. That was an excessive wait.

Mercedes-Benz of Sarasota is a very professional place to do business. They take in account the customer’s needs. They are thorough and professional. Our service advisor, Peter Bolduc, made the buying process informative focusing on what was important to us with no pressure. When we needed service, Peter picked up our car while dropping off a loaner. I would highly recommend Peter and this dealership.

Bill Zimmerman was very helpful and knowledgeable regarding our 2021 GLE53. Learning about the operation of the car from Bill’s experience made our transition smooth.

Mercedes did not inform me that I would be receiving a rental from Enterprise which I would be responsible for. Additionally as a result of dealing with this unexpected wait time, I was also late for an appointment that was scheduled for half an hour after my drop off. I?m also still waiting for Enterprise to credit my charge card for the hold that they put on my card for the rental!!!! Customer service is deteriorating!!!

Without question, the quality of the car is important, but the quality of the employees and the service they provide is of utmost importance. My service coordinator, Judy, is absolutely terrific. She knows the product line and offers really outstanding advice and service. She is the best! I frequently recommend Sarasota Mercedes-Benz and will continue to do so.! Great job everyone! Daniel Kennedy

Excellent experience. Mr. Kittle is a true pro. Very satisfied. My GLS 450 is Amazing.

Service on this Airstream Atlas (MB Sprinter)was punctual and comprehensive. In our previous experiences with MB service (we have two MB cars) it has been standard to wash the vehicles before delivery. Since this vehicle is a Sprinter, perhaps dealer does not have a proper car wash, but it was returned quite road dirty. An. service representative named John took nearly an hour out of his schedule to review all the electronic workings of the vehicle, including NAV and other systems. The we greatly appreciate. John was thorough and professional in all respects...thanks John.

I had a very great experience with the helpful staff. John was amazing . Taking over an hour to show me the features and various settings on my new Mercedes. Arnie was so very helpful as well and said to call any time I had a question. Jeanine was a very kind and warm sales lady. First class dealers!

Recall on sunroof. Check out. No issue. In and out in an hour.

Steven was wonderful to work with!! He followed up, answered all my questions, made sure everything was perfect for me. I hope to work with Steven again when I need service!

As usual I got great service with great communications.

Very good dealership, sales and service. Special shout out to Judy Schweitzer who took care of me on my last service visit.

Very friendly and professional Service Department

Pleasant and easy to deal with from making the appointment thru to getting our Sprinter van serviced.

Very thorough very efficient very knowledgeable…… Pleased

The staff at the AutoNation store was knowledgeable and well informed, very helpful through the whole process. Excellent service.

Service is excellent . I did not buy my Mercedes there but they have excellent customer service.

Always an easy experience. Wouldn’t take my car anywhere else!

Brett a fantastic service rep!All my issues were resolved completely and correctly.

Scott was professional,accommodating and honest. The experience was quite pleasant.

Service was quick and efficient. Steven dose a great job

as usual every thing went well.my service manager who i have had could not be better as is dave apgar who does my service

I particularly liked my salesperson, Jeanine, who was courteous, knowledgeable and willing to help me through the process.

My best car buying experience yet!

Service was excellent! Appreciate the quick turn around in resolving my issue.

Janien was awesome! She worked her magic and we drove off in the car we came for. Very friendly atmosphere. Definitely recommend. Love our new E550 convertible. We couldn’t be happier. Thank you for everything!

Steven Appolloni is awesome at Mercedes Sarasota. Ripped my tire on my way to work and got my car in and a loaner right away, and had everything sorted out by early afternoon! He?s the man! Awesome service as always!

Excellent service. Appointment was honored and on time. Service person was wonderful and helpful.

Service is very good 😌 and the staff is friendly

Excellent service and care from Stephen Williams who was our sales rep.

Had a great experience and first class service. Tucker is a true professional and made the transaction painless.

All I can say is wow! As a first time car buyer, I never expected such a fun, smooth and thoughtful experience. Alex G. is an angel. He took me on an amazing test drive, completely blowing me away with safety features and luxe surprises in the car. After a bit of negotiation, I feel like he got me a FANTASTIC deal on my new GLC 300. Alex seemed to really care about me and wanted me to ultimately be happy in my purchase. Trust and car dealing would not seemingly go hand-in-hand, but Alex changed the game. To throw icing on the cake, he surprised me with a BIG RED BOW on my new purchase. If it wasn't COVID, I would've given him the hugest hug ever. Thank you SO much to Alex for a memorable and amazing experience. Also honorable mention to Debra in finance for getting me what I needed in the smoothest deal ever. MB of Sarasota, you've set an INCREDIBLY high bar!! (PS - everyone wore masks, and made us feel safe, unlike other luxury dealerships on the strip...)

All I can say is wow! As a first time car buyer, I never expected such a fun, smooth and thoughtful experience. Alex G. is an angel. He took me on an amazing test drive, completely blowing me away with safety features and luxe surprises in the car. After a bit of negotiation, I feel like he got me a FANTASTIC deal on my new GLC 300. Alex seemed to really care about me and wanted me to ultimately be happy in my purchase. Trust and car dealing would not seemingly go hand-in-hand, but Alex changed the game. To throw icing on the cake, he surprised me with a BIG RED BOW on my new purchase. If it wasn't COVID, I would've given him the hugest hug ever. Thank you SO much to Alex for a memorable and amazing experience. Also honorable mention to Debra in finance for getting me what I needed in the smoothest deal ever. MB of Sarasota, you've set an INCREDIBLY high bar!! (PS - everyone wore masks, and made us feel safe, unlike other luxury dealerships on the strip...)

We typically do not enjoy the experience when having a vehicle serviced but that is no longer how I feel after the professionalism displayed by Brent (sp?) while having our E350 serviced the other day. Wow, talk about taking care of the customer, and ensuring we understood every aspect of the service and what we were entitled to from our prepaid services and warranty... I won’t go into details, but that is not the experience we had at the Clearwater Mercedes dealership. We bought this car for a reason, and service is a continuous process... it’s not about the sale; service is where the relationship grows. Great job... thank you.

Giovanni is my service advisor and has been since I Purchased my vehicle. He is exceptional. He makes the service experience so much better than it ordinary is when one has to take a car in for service. I highly recommend him and the dealership.