Recent Reviews from Mercedes-Benz of Sarasota

Service department was unreal… Brett (I think was his name) was very personable and was super accommodating to let me pick up the car on a slightly weird schedule with the weather. He was just an overall good guy and could tell he cared about the job and his customers.

Chris and his team have provided my family with 1st class service for over 10 years now...thank you!

No one came to great us. Waited and no one even acknowledged us. Walked out.

Great experience buying my first car. Karrina was wonderful!!

Emerson took good care of us. We are very happy with the entire experience.

Lisa always does an outstanding job of meeting our needs and being up front with us on what to expect.

My Service Rep Randi Doyle is awesome. Always very responsive and professional.

Steven Appollini, in service, is the best. Immediately, my questions and problems are solved with an honest straightforward approach. He is knowledgeable, professional and friendly. He explains the problem so I can understand, no car talk.

Scheduling was very good. The service attendant was courteous but didn’t seem to know the detail features of our 450GLS. Loaner vehicle was very nice.

They nickel and dime you to death. They don’t honor the quoted price for parts. Got a Aux Battery replacement they charge another 60% of the battery cost to install it, which only takes 3-5 minutes, and a disposal fee of $25 when I could have disposed of it for free at the station on Lena Rd. Don’t buy a battery at M/B of Sarasota you will get taken with all the extra costs. I’m now looking for another garage with qualified M/B mechanics to service my car. I did replace a damaged wheel at the same time and got what I expected at the cost I was quoted including the cost to remount and balance the tire. I was always willing, and expected to pay a higher price going to the dealership to get the correct parts and service. But, the last couple of times I did they always seemed to come up with recommendations for additional work they would cost thousands even though some of the services were done by them in earlier service visits, and not done well if I needed them done again.

Rebecca from the service department was amazing! My car stalled in the middle lane of 41 at 5pm during rush hour traffic !!! Several police came, they tried to start the car…it was like a “Larry David episode .” She handled everything like a pro!! I felt like our whole experience could have been a commercial for Mercedes-Benz! She had me laughing when I felt like crying. Thank you to everyone else who handled things from that point on…I knew I was in good hands. Mary Sheldon

Great experience with Michael. Made everything very easy and fast.

I have contacted Sarasota three times for service. Once for a failing key fob and once for a recall. The third was to purchase a component. Each time the time on hold was painful. Way way too long. Follow-up and call backs did not happen. Needed to reach the service manager to get a straight answer and a commitment for the recall appointment. This facility is clean and has a monopoly on the territory for MB business. Good for the dealer and no doubt profitable. Treating customers like you have a monopoly on the territory is not a good thing.

In the past this dealership has been great on meeting expectations with service. The last service I had a scheduled appointment on a Thursday morning for a service, they were not able to get to my vehicle until the following Saturday.

I brought my vehicle in on a Wednesday because I had I mail in my tire. I was told by my Service advisor, Chris, that they were way to busy. I should come back Thursday and be prepared to leave the vehicle for 2-3 hours. I asked if I could make/ needed and appointment and Chris quickly told me know. My husband took off a half day from work to take me the hour trek to the dealership and leave my vehicle for 2-3 hours. We went to lunch , went to his office and after 2 hours I called to check on progress. The person answering the phone couldn?t give me any information. The phone randomly at Chris?s extension long enough that it was sent back. They said he was with a customer but he would call me. An hour later ( 3 hour point) no call. I call back and they said Chris was busy but they would email him to call me. 30 minutes later he goes! My vehicle had ? not been seen and probably would not be on this day. ? My husband and I went to pick up the vehicle. I didn?t know when I could waste another day doing this again anytime soon. I really wanted to speak to Chris. He tried to avoid me by having someone else bring me my keys. I decided I?d like to wait and chat. Meanwhile I asked to speak to service managers. They were both unavailable. Chris spent another 13 min on current phone call, likely hoping I?d leave. When he finally hung up, I asked him why he didn?t let me know of the issue so I could at least pick up my vehicle. He has no answer. I asked him what his plan had been for keeping me updated. He gave a pompous and uncaring smirk. I have never seen such an embarrassing excuse for service at a high end dealership. GO TO TAMPA!!! This place is a poor excuse for what Mercedes claims to provide!!!!!

Excellent service. Easy in easy out. Professional and friendly. Needed a new battery and lucky it was under warranty Service Area was super clean. I would highly recommend this dealership

Unbelievable!! By far the nicest people. I brought a AMGc43 from Miss Jeannie and she was amazing from day one. Sweetheart of a women. No tricks or hidden information. Will buy from here again.

Shawn was wonderful. Car had a regular scheduled maintenance check....came back polished, clean and better than new. Sarasota Benz is wonderful !

Very good experience, all staff was very friendly and knowledgeable, but the best was our salesperson, Tony Esposito, Mercedes needs more like him! He was patience over the 2 days we dealt with him and knowledge of the cars he was selling. Also, Jason Killingbeck , the finance manager was very helpful in explaining the paperwork to us. We looked at Cadillac and BMW, good cars, but we bought the best...Mecedes Benz, E350...my wife's dream car! Dennis Horner

I have purchased three Mercedes from MB of Sarasota. George is my sale person and Randy is my service manager. They are the BEST team. I will be buying my fourth soon from George. Love you George and Randy. You're the best.

Lisa G. is the best! Naturally, she scheduled my routine service appointment as requested; but she also answers emails in a timely manner. I?ve only been her customer for about a year and a half, but I sure hope it?s for as long as I own my car! She?s a true ?customer service? representative - a real asset to the Sarasota MB store.

Service Dept. doesn't know how to work on plug-in hybrids so I continue to take it back to get fixed.

Maintenance service is always seamless and efficiently accomplish.

I purchased a vehicle last week from Mercedes Benz in Clark Rd Sarasota. It was possibly the most stressless and seamless transaction I have ever experienced in my almost 60 years. Very professional, efficient and educational. Thank you for making it fun and easy

My appointment at Mercedes Benz of Sarasota was scheduled in a timely manner with a very courteous and knowledgeable staff member. Brett, my service representative, was also very courteous and respectful. The service to my vehicle was prompt and efficient. The service exceeded my expectations!

My advisor Michael was a pleasure to work with and our overall experience was very good. When I arrived to pick up my vehicle from service, it was clean and looking good and I am very pleased with the recall work as well as major repair they took care of.

Michael, the assistant service manager was very helpful. Car detailing was the best I ever had.

Auto was brought in for repair to driver's side mirror blinker cover. Repair was performed to my satisfaction in a somewhat timely manner. The only negative was the cost for the part, a ridiculous price for a small piece of plastic.

Easy to schedule service and when arriving everything?s fast and friendly. Great dealership all around. Been a customer for over a decade and never been disappointed.

The Mercedes crew has always been top-shelf and extremely service-oriented with handling our company's fleet of cars. Brett Ferrucci in Service handles our corporate account like the pro that he is, and we appreciate his service! Sales Mgr Jamie Muldoon has always been tops with our new car purchases and taking care of us like family. Thank you All!

From the moment you walk in they great you well. You have a station of snacks waiting for you and the place is very clean. Staff is friendly and professional

Thank you Scott and Peter for helping me get my car.

I took my car in for regular service. I live over one hour from the dealership so I made my appointment for the first day that they had a loaner available. When I got to the dealership they were out of Mercedes loaners because other customers had not returned their loaners on time, so I had to wait for over 30 minutes for a rental agency to come pick me up to take me to their lot to get a car. They didn't have a car ready so I had to wait for them to clean one for me to use. I was not happy. Of course Mercedes paid for the rental but when I returned it to pick up my car, they also gave me 10% off of my bill for my inconvenience!

Seamless, professional, efficient s r ice. All the service professionals and all staff were friendly, attentive and had knowledge of my car and status. Appointments are scheduled so there are no lines, and I was kept informed of the service status while waiting.

Buen lugar

I went for my annual check up for my car. Very good service and professional. From beginning to end exceptional experience. This year they introduce the video check, the mechanic review the whole car and gave me status of tires, break pads, engine. I like it. Definitely going back.

Dealing with Scott and Peter was a pleasure. Thank you for helping me. I love my new car.

This truly was a great experience but it really was about being in the right place at the right time with the right people. This was destiny. After visiting Mercedes, BMW, and Porsche dealers in Tampa I was far from deciding what I wanted to buy and the sales people were not helpful at all. I concluded that I am going to have to go outside Tampa to look for a car but now the options exploded. I chose Sarasota due to the nice area and nice drive from Tampa. I called Mercedes Benz of Sarasota and a young sales person, Tucker, answered. I asked about models and availability and he said he did not have any in stock...and then he stopped and said "oh wait, I think they are literally brining one in on the truck as we speak". I was sure he was BS'ing me so I called him out and said "I want to buy it"....and he said "I will get the paperwork ready". Not only did he call my bluff but he drove up from Sarasota to pick me up and drive me back to pick up my new Mercedes. It gets better. If you had asked me to "build" the car I wanted it would be the very one Tucker sold me. They were great. Very professional, no BS'ing or blowing smoke and he actually was very knowledgeable about the vehicle. I do not enjoy shopping for cars and have no patience for sales people but this was truly a great experience. I hope everyone can have the experience I had. 7/29/22 Once again MB of Sarasota came through with flying colors and proved to be the exception. I had a small warranty issue with my '22 MB I purchased from them in March. I scheduled a service appointment with Chris Robinson to assess the issue and returned a few days later when the new part came in. I was in and out in a few hours but enjoyed the convenient amenities including coffee while working on my computer. It actually was an enjoyable experience but the most valuable part was, once again, they did not BS me before, during, or after the scheduled work and performed above and beyond my expectations. I picked up my car, which had been washed and dried, and left in a really good mood. Thanks Chris. I would have tipped the mechanic who performed the replacement and person who washed my car if I could.

Michael is very pleasant. Unfortunately, this is my 3rd time in a row where I've had a very simple services take 6+ hours~ My last oil change took 5+ hours, fixing my Auxiliary Battery took 6+ hours, but today really just put the "cherry on top" because I had a Diagnostic Test done that took 6 1/2 hours & that was without having my car washed (my choice since I was already on a time crunch). The service that I need done takes 6 hours- It just doesn't make sense to me. I have to take an entire day off of work, etc to have my car diagnosed and then I have to take another entire day off, etc to have my car actually fixed. I'm really not the type of person to complain and I am in fact a very patient person but when you have to leave your car at the car dealership for majority of the day & it's not even getting the actual service and then have to come back & leave it again for majority of the day it is very frustrating, especially when this isn't the 1st time this has happened to me. So many factors play into this.

Stopped in for my annual service, Brett was my service advisor. He was great. Kept me updated on everything and had my car ready by when he promised. Been coming to Mercedes of Sarasota for 5 years now and haven't had a single bad experience. Definitely recommend!

Excellent service, Andrew and the team provided a great experience in servicing my vehicle!

My experience was positive from the beginning. Randi was great and Jim helped me fix my iPhone. The recalls for My car were addressed during my service appointment and that made me very happy in that I wouldn’t have to Come back again. The only snag was we waited at Budget for almost an hour to get a loaner. Very impressed with the Dealership!

I had an excellent experience. Alfredo was great. The car is a dream!! Finance manager was classy to deal with.

I bought s-class and Mr Tucker was amazing, he provided good service, he explained everything to me and I got an issue with bank wire and he was following with the bank every day. Thank you so much Mr Tucker.

Randi Doyle is the BEST Customer Service Agent that works at Sarasota Mercedes. She is hard working, knowledgeable, easy to work with and keeps you informed. I am so glad that she is my service rep.

Service Provider Randi Doyle at Mercedes-Benz of Sarasota was simply incredible. She was professional, knowledgeable, friendly and kept me informed. I would definitely return to this location because of her excellence! Outstanding job for hiring an amazing employee!

The service department has been really great! I appreciate the communication and the “go the extra mile” attitude.

I was in your dealership on Sunday...Blake was such a refreshing take on the "car experience"...He was genuine, knowledgeable and knew what i needed before i did!!!! I normally don't write a review but it was just such a good experience I had to! Thanks Blake and team! I love my new car and I will send everyone I can your way!

Steve did great job , explaining my questions and arranging for a fast service. Very pleasant visit.

Everything was done to my satisfaction. Work was completed as promised. Greatly appreciated the valet service to a local restaurant.

Stephen has always provided great customer service. Kudos to him

Chris was quick. Knew I was waiting so put me ahead of those that weren?t. Explained all repairs and made sure I received all from warranties.

Blake Jones is a class act, knowledgeable, easy to talk to and works hard to get you into the right car!!! I would highly recommend asking for Blake and checking out this dealership! Great experience!

I was there for an A 3 service. Very friendly, I was informed in advance about the upcoming work including costs. When an additional fault was found on the car they fixed it for free and I immediately got a rental car. Yes Mercedes is a little more expensive but the service is worth every penny.

Karrina was amazing. She really took care of me and helped me through my first car purchase! I was totally spoiled by her attentiveness, clarity, care and warmth. Looking forward to being part of the family, all thanks to her.

My car was here for service, they have reserved a loaner car even I did not requested. I did not take the loaner car I waited for my car to be serviced

Wish I could have done the repairs I needed. The service department was very thorough?just couldn?t afford it right now.

Steven Appoloni is an outstanding service representative. He is always extremely helpful and knowledgeable and I really trust him with care and advice for my Mercedes. The service experience at this dealership is always excellent

Service Department was more than professional, thorough, and explained everything so perfectly! I will definitely continue using them for all my service needs!

I recently bought a 2014 Mercedes-Benz CLA from another dealership and had an issue with the sunroof the day I got it. The dealership I bought it from refused to help me so I contacted Mercedes-Benz of Sarasota, they were very professional and helpful and were able to fix the sunroof, there was an issue when I picked it up the first time but they took it right back and were able to fix it free of charge. They were quick and very responsive with any questions I had. I highly recommend them for any needs.

Quite availability. Warm greeting upon arrival. Hot coffee & cookies. In and out. Washed car!!!!

Alfredo was Outstanding! He was very helpful from the time we enter the showroom until the entire process was complete. Such a Blessing!

We took our car into the dealership for a service A. They were extremely nice and very helpful. They kept us informed and would 100% recommend the people in the service dept. Here is why I would never go back. We had a check engine light on. It turned out we needed a crank case vent tube. They quoted us 2500$ for that replacement. 2000$ for the part and $500 for labor. Fcp euro has the genuine MB part for $82 shipped. $1900 markup is not ok. Everyone is struggling with rising costs and that’s the tactics they use. You should be ashamed.

The service department is excellent. In particular, the Service Manager, Jim and Rebecca, are two if the best People I have dealt with in years. They listened, took action, and delivered. If only there were more people like them, old time customer service would be restored. Thank you thank you

Mercedes of Sarasota always takes care of me for my service needs. They know my expectations and strive to exceed them every time.

The place is very busy. I had a 1 pm appointment for a simple oil change. It took almost 2 hours as I got my car back at 2:50. And I was waiting there. As I asked my service rep; "What's the point of having an appointment?

Mercedes-Benz of Sarasota was where I bought the car. I've reviewed the dealer before, and have been in twice recently, once to get a new windshield after a rock cracked it, and then a few days ago for annual maintenance. At all times I was treated with Royal courtesy, my service advisor Taylor Williams was on top of the case at all times, and for a particularly difficult issue she asked the service manager to come ride with me. I could not ask for better treatment, and my E class is a happy car.

The service was good, they provided a loaner, everything was on time. Only one thing that make me less happy is they charged me extra $59.95 because off I canceled the appointment on 7/7/2022 without let me know at the time they gave me the bill. For the cancellation of the appointment on 7/7/2022, I did called them on 7/5/2022, telling them I had Covid and want to cancel it because I don?t want to spread the Covid out. I also emailed them on 7/5/2022 to cancel the appointment with the same reason ( of course I still keep the email and phone record and willing to present if they asked me)

prompt courteous servce

I had a service scheduled for my car in August. However when I went to use it to run a quick errand and turned it on, the whole dash lit up with warning lights. Lisa my service advisor not only had my car picked up for me, she had the warranty work done and got my service done for me that next day. I had been sick and she had the car delivered back to me also. And took my payment over the phone. She was helpful, compassionate and completely professional. Not feeling well, and not feeling well enough to drive made this experience even more exceptional. Lisa is definitely an asset to this dealership.

As always, the Autonation Mercedes dealership facilitates great repair service along with excellent personal interaction care for the client. Over all the years of owning a Mercedes, this Autonation dealership is Number one in every aspect of service and care .. Pastor Mark Sedacca

Despite parts challenges, unexpected repair complications and a very hectic schedule, Michael Bodmer and the team at MB Sarasota kept pushing through the challenges and made sure that I had transportation throughout the repair.

It’s a pleasure dealing with all the employees at Mercedes Benz of Sarasota! They are so professional and knowledgeable of each vehicle that it makes it any easy decision to choose a vehicle. In particular, George Hajal is the most honest and professional car salesperson that I have ever met. He truly puts the consumer first. I highly recommend buying from MB of Sarasota and call George Hajal to assist you!

I used to hate coming here, staff was always rude but every time I get Taylor my experience is amazing!!! Thank you for your customer service every time girl!

Excellent service and attention to detail!

I have just one word, “AUTONATION”!

Good service. Good saler

Happy with this dealer. Thank you all your team very much!

I was a repeat customer and wanted to buy a Mercedes AMG 63 Series for cash. The dealer told me they had one in stock so when they quoted me a price to my amazement there was a $20,000.00 mark up for additional dealer profit added above and beyond the factory MSRP and other dealer fees! Talk about corporate greed. This is an auto nation affiliation. It is obviously known and approved I assume by Mercedes Benz. So if you are shopping here or any auto nation dealer be aware that in Bidens economy these greedy dealers will use the excuse that there is none available due to supply shortages so that's why we can get away with gouging you. FYI. Call Mercedes Benz dealers in California as we found out that they do not add on this crazy greedy mark up and even with paying to ship the car to Florida you still will save thousands of dollars compared to buying from dealers in Florida which is exactly what we did unless of course you have money to burn and enjoy being taken advantage of !!!

I live up North most of the year, but now keep my 2016 red C300 MB sedan down here in Sarasota. I call her “Ruby”. A few weeks ago, I returned to Sarasota & Ruby informed me that I was way past due for her B6 check up. On the advice of another Mercedes owner who resides in Sarasota, I took her to Mercedes-Benz of Sarasota. They accommodated my tight deadline & they contacted the Mercedes-Benz dealer back home to be sure that all issues were being covered. This place is a Class A operation. Lisa was my service representative & she was marvelous.

A shout out to Taylor Williams, assistant service manager, who is my new rep for my vehicle. After getting someone new each visit for awhile, she assured me she was now my rep. Her customer service was excellent, not only for me, but I heard her going the extra mile for other customers as well. That?s refreshing and sincerely appreciated. Kudos to Taylor!

My visit was for service. The Service Advisor understood my issue, which was a maintenance item, and had the work done very quickly. I was very pleased.

I have been buying cars for many years like most of us but never received the level of experience and service that I received at Mercedes Benz of Sarasota .Keep up the good work guys, I'll be back.

Service and Professionalism

It's always worth the drive to get my 2015 GLK350 serviced at Mercedes-Benz Sarasota. My engine light was on with some engine issues and the problem was pointed and fixed. Highly recommendable!

Mercedes did my six month check up. Also installed a chip in my car which was unavailable until now. Very satisfied with their work. They even gave me a loaner for the day while they did the work.