Recent Reviews from Mercedes-Benz of Sarasota

Service was top notch as always

Chris was very helpful! I do think that the communication could have been better

Kyle Hunter was absolute pleasure to work with. Very knowledgeable, patient and not pushy. Kyle was able to help us with our MB purchase and made overall experience at MB of Sarasota very memorable and pleasant. Will be doing business with Kyle and MB of Sarasota again. Thank you for great customer experience!

As usual, the service and effort put into the servicing on my vehicle and the effort by my service advisor Steve Appolloni was excellent.

Great technicians Easy drop off

Blake and Jason were super helpful the entire time, helped me get where i needed to be with the banks. great people

Have dealt with this dealership for years. Good, fast service. Fixed right the first time. Not as pricey as you?d think. Excellent service representatives.

Excellent service

I had the “A” service completed and all went well. I also asked to have my driver side seat belt fixed as it stoped retracting after you take the seatbelt off. I was told that is how it works so the latch does not break the window, and if I want to replace the belt it would be $2000 and it would soon not retract as well. After one google search I found there is a problem with the seat belt and it is a recall that should be fixed. Again, I was told “that’s how it works, it’s normal”. Sounds like a major safety issue to me that was not addressed properly.

Prompt, friendly and honest service

Was told the service would take at least 4 hours, so I would need to drop it off. When I ask about a courtesy car, was told the first available car was like a month and a half. I understand the shortage of vehicles but it creates problems for me to have someone take me to the dealership and bring me back to pick it up. I also own a 2013 VW beetle. When I have it serviced the dealership provides a loaner or courtesy transportation to take me home and pick me up when service is complete. I guess I just expect more from from Mercedes!

Fast and courteous!!!

Amazing experience working with Alan and this dealership. Super knowledgeable and made the process easy and straightforward to buy a car. I would recommend this dealership to anyone and will absolutely use them in the future for additional car purchases.

prompt service, polite interaction, best quality technical solutions

Randi did me good as always

We had a fabulous experience with MB of Sarasota. Our sales expert, Walter, was efficient, respectful and extremely knowledgable about the vehicle we purchased. He made the process as smooth as he possibly could. His follow-up post sale was also appreciated!

We bought our 2014 C250 2 1/2 years ago from MB of Sarasota and the car has been a gem. We got a recall notice, made an appointment immediately, and took the car to this dealer. Everything went as smooth as it could. We were about half an hour early but they were able to accommodate us and the car was ready about 45 minutes early. Everyone we met was courteous and friendly from our adviser Brett to the staff who stopped to pat and ask about our puppy Trixie. We got the car back earlier than estimated, and it was beautifully washed and cleaned inside. Very pleasant experience.....couldn't have gone better!

The parts department was great when I needed to get a key made for my car. It was simple, quick, and easy! The service representative was very friendly and helpful.

Excellent service. Transport on time and rep. For service Brett performed as promised.

Very good and attentive sales service. I didn't end up buying a car yet but Alfredo was very helpful and made sure to help me choose the right car. Highly recommended!

We are snowbirds so take our 2014 C250 in once a year for an oil change and other maintenance items as needed. I can't imagine a dealer being any better than this one. Everyone is friendly and very helpful. My service advisor Brett is extremely knowledgeable and they only do the work I have requested. The facilities are A-1, they even have a quiet office area with computers and wi-fi. I had coffee twice and each time staff offered to help show me how the machine worked....excellent coffee by the way. The visit is as pleasant as it can be!

Good work and friendly service, but the B service is now $700. A surprise increase.

Our salesman Kyle Hunter was a pleasure to work with. He is very knowledable about the Mercedes line and kept us well informed thru-out the ordering and delivery process. When we picked up our new car the went over all the options and special features in the car. would not hesitate to racomend him to others.

Lack of communication required me to make multiple trips to dealership

My service advisor, Lisa, is very attentive and responsive. She provides great service on a regular basis.

We have the best experiences at Sarasota Mercedes- from our sales rep to , customer service to the maintenance department- We are considering upgrading next year and will only return to our friends at Sarasota Mercedes. Thank you for taking such great care of us!

I was told it would be a two hour wait. It turned out to be 3 1/2 hours. The service department did a multi-point inspection. On way home discovered the fan for air conditioner was not working properly. The service in the past has been excellent. Don't know why this time it was not.

All aspects of our visit went just fine. They had a loaner car ready for us to use. They did the maintenance on the car. We picked up the car the next day there were no additional recommendations of service, so we are happy campers. Thank you Mercedes.

My service advisor, Steven Appalonia, is always prompt, courteous and ready to help! So appreciate a friendly, helpful person in customer service. Thank you!

Craig was great to deal with, we actually had fun buying a car with him.

11/17 update: The guys and gals here have and still are moving heaven and earth to get everything done right for me. And after a horrible experience realize how good this team is. Thanks team, I'll be bringing the CPO I purchased from another brand in here to get a mercedes CPO instead. Fyi, the GLS 450..if you buy this, be careful you will start to love that vehicle I swear! Lol. Moving back to 5 star. 11/8 update: (fyi if you read this whole thing I'm impressed!) Had a very positive and hopefully productive conversation with Scott. Apologies were given all around for strong words on both parts. Amending to a 3 star with hope of further amendments to be determined in next day or so. 11/2 revision: unfortunately i have to change my view to negative after my last experience. A couple weeks previous to hurricane Ian my vehicle had been in for a bit on an insurance issue. They were not only fairly unhelpful there, but when i got the vehicle back several parts were broken. Those parts cause multiple warning lights to go off. For 2 weeks tried to get some answer then Ian came. This was the main larger vehicle for our family and because it was not safe to drive we were not able to evacuate with the vehicles we had left so ended up staying. I live in Charlotte county, lots of damage but relevant to this review is fact if we would've evacuated if mercedes was ok, we would've also saved our other vehicle as well as my mother in laws would still be useable (total loss fyi, and too small to use as primary vehicle, was a Fiat. Mother in laws is little Sentra. There's 6 of us not including animals and 3 of 6 are over 6 ft.). 1st time I hear back is over a week after the hurricane happened and because of the hurricane this unsafe vehicle is our only mode of transportation left. When I heard back they were going to get me in in around 3 wks but never confirmed a specific date. And as of day before yesterday the car is not running reliably enough to use. So had to rent a dang car, just to get basic stuff done. I reached out to them and today 2 days later is still have heard nothing. Catastrophic failure of customer service. I was passively looking for a car, needless to say that has become an urgent priority...and chances of me buying there are slim to say the least. If they reach out i will update but as of now - 1 star. ORIGINAL REVIEW (NO LONGER VALID): live in Port Charlotte, about an hr away, so we've tried the indy mechanic route since who wants to drive an hour +, right? I do now. The level of service is unmatched, I was blown away by how accommodating they were. Plus they have a 2 YEAR warranty on the work they do (parts and labor). Lastly, their knowledge of a Mercedes is head and shoulders above the rest. If you're going to spend the money to drive a Mercedes, trust me it's cheaper, in the long run, to bring it to folks like these who will keep it in top form for many miles.

Brought car to service in preparation for road trip. Checked tire pressure, brakes, battery and topped off fluids. As usual service was prompt, professional and friendly.

Our experience was very good, Toni Esposito was terrific very professional and knowledgeable and friendly! He explained everything and made the process easy. Thank You Tony and all MB STAFF!

Just had my yearly service on my 2021 Mercedes . Customer service was perfect as usual . Thanks to Lisa my service manager .

They provided good support, accommodated my meeting timing request, and took care of all the paperwork without any issues. It did take a little longer to sign all the paperwork but there were no specific issues. They were friendly and answered all my questions. I’m happy with my purchase. The only thing I’d have wanted more while buying would’ve been a video of the car I was interested in.

I spoke with salesman Peter on the phone about a particular used vehicle and trading mine in for part of the purchase price. He answered all of my questions and I then arranged to drive out to the dealership in Sarasota from my home in Miami. When I got to the dealership everything Peter had told me over the phone was accurate. The remainder of the purchase was smooth as well. I recommend this dealership if you need a new or used vehicle.

Overall was a seamless experience. Received a loaner and went on my way. Returned and my car was ready.

Chris Robinson did a great job expediting my service for a tire mount and balance. This worked out great so I didn’t have to make the extra trip to pick up the tire. Thanks Chris!!

It was a great experience. I was happy to sell to them. I was given a very fair price.

Disappointing experience with service department.

Lisa Gillespie and Jim Foulkrod have made my day. They provided great service on my 2008 SL 550. I appreciate that they advised me on work that needed to be done in addition to my regular service, as well as giving me a “Heads Up” on things I will likely need done in 6-12 months.

I called to set up a No drive repair for a recall on my 450 GL. The person who specifically scheduled those appointments was not there. They said they would call back but never did so I called again. I’m out of town so I tried to schedule when I was there but they were booked for a couple of weeks. I drove in with the car on the day I was in town and planned to leave it for the repair but they told me I would have to leave with it because they were booked and had no place to keep it. They did call back later that day and said I could come in and wait for a check but it may take 3 hrs. I brought it in and waited an hour and 1/2. When I was turned away the first time I asked about a car wash but they were too busy to check for availability. They definitely seem overwhelmed in the service department in general

Had the pleasure of working with Tucker Kittle. Tucker made purchasing my new Sprinter Van very easy, seamless, and stress free. What I liked most was how accessible Tucker was communication wise. I inadvertently texted him late at night with a question, forgetting what time it was, and he still responded. He even showed up early on a Saturday to expedite pickup. I’ll definitely be purchasing the rest of my work vans from Tucker Kittle.

First rate customer service and quality OEM parts for repair. Service Rep Taylor Williams is fantastic, keeps you updated along the maintenance process. Along with Mercedes of Sarsota loaner program, why would you go anywhere else!!!

This dealership is always very helpful and thorough with my SUV. The reasons I gave it a 4 star was because my representative confused my service requests (but we eventually straightened it out). In the meantime, I had asked to speak with a service manager but he didn’t return my call. :( Would I go back? Of course! Things happen, but hopefully it won’t again. I expect only the best from MB. Just my honest review. Thank you.

The service team worked on the problem until they got it fixed. Very happy

Brett was very professional. My time to wait was not bad at all. He addressed all of my concerns and problems. Excellent service!!

In the aftermath of Hurricane Ian as everyone with problems of clean up. MBS was able to get my wife back on the road. So Happy😁

World class experience with sales advisor, Justin Scherb!

Easy transaction Jeanine was extremely helpful and made our purchasing experience painless😉We will recommend Sarasota Mercedes Benz to family and friends.

The Facility is OK But The service advisor that I work with will take you for a ride. Just as an example; * Oil line change MBS … $2100 Other Mercedes dealt $1495 German cars Sarasota $929 * Transmission oil burnt MBS … $1200 ( To just drop the pan to check) Other Mercedes Benz $966 for transmission service including dropping the pan and changing the filter German cars Sarasota $698 Ford transmission service including dropping the pan and replacing filter You be the judge

Mercedes-Benz is the best car to drive hands down first off and it's nice to have a dealership as fast and sufficient as MBS. Ps, gluten free cookies 🍪 would be icing on the cake.😃😜

I had a recall and regular service- Thomas was terrific.

Our sales guy was very nice and personable but sold us on features that we discovered weren't part of the car until AFTER we paid the 80,000 and drove off. Just avoid dealing with Blake if you want to know what you are buying. Not sure they didn't switch out the vehicles we test drove and the one we bought.

Expert professional service & car maintenance

Tucker and James were very accommodating and easy to work with. We love our new vehicle.

Christopher was great to work with! He got me in for my 2 year service and out within 2 hours. Thanks for everything!

I have just one word, “AUTONATION”! Ask for an itemized bill before you pay...review it carefully you will be surprised! Just go to Tampa or Ft. Myers don't waste your time here.

- Warm welcome before sale and total ignoring afterwards! I’m still waiting on them to email me missing finance documents; this is day 8! Employees ignore my calls and messages- even after I spoke to the manager who doesn’t seem to be competent! - Sale and finance documents took 3 hours for presentation despite of me pushing them to go faster and telling them I had to pick up my daughter at school… cold blooded.. pushing me to buy extended warranty and other products.. they didn’t stop until I threatened to cancel the whole deal! Overall: not a great buying experience.. If I had more time, I’d definitely shop somewhere else!

- Warm welcome before sale and total ignoring afterwards! I’m still waiting on them to email me missing finance documents; this is day 8! Employees ignore my calls and messages- even after I spoke to the manager who doesn’t seem to be competent! - Sale and finance documents took 3 hours for presentation despite of me pushing them to go faster and telling them I had to pick up my daughter at school… cold blooded.. pushing me to buy extended warranty and other products.. they didn’t stop until I threatened to cancel the whole deal! Overall: not a great buying experience.. If I had more time, I’d definitely shop somewhere else!

Walter was the best! He made is a great experience and helped me with everything I needed

Great place where I took our MB for a recall. LISA GILLESPIE did a great job scheduling a visit and managed the and guided us through the repair process. Thank you.

Fantastic service department. Service was completed one hour before expected completion time. The service department washed and vacuumed my GLE350. Great lounge area while waiting for my car.

Had to wait 2 hours to find out nothing was wrong. Not sure why it was not finished sooner as the mechanic was finished in a few minutes. Liked the video of my car and what I did wrong to cause a low battery light to come on. PLEASE TAKE JOE ZARLENGA OFF THIS EMAIL AS HE HAS NOTHING TO DO WITH MY CAR!! HE IS A VERY BUSY BUSINESS MAN AND KEEPS RECEIVING THESE EMAILS?????? HELP

From the test drive to signing the papers, our experience was wonderful. No one was pushing or aggressive. They were reasonable with negotiation and got a great deal done pretty quickly.

The team at Mercedes Benz Sarasota are terrific. My recent visit is my 4th Mercedes Benz I've leased or purchased. The star attraction is George Hyzel who is a very honest and courteous professional!

Ordered a new M-B SUV, the delivery went smoothly if a tad long overall but there's a LOT of new electronic features to learn and control vs. our previous vehicle so that should be factored in. All the paperwork was handled quickly, and the service dept is quite impressive for its cleanliness, as seen through a glass wall. Got multiple follow-up communications from dealer after we took the car home to make sure everything was fine. They even have someone to come out and code the new car to our garage door opener but we think we can handle this ourselves. We believe they are interested in and actively pursuing excellence in all aspects of their operation. Nobody's perfect, but they are dedicated in their efforts and kudos to Mercedes Benz of Sarasota for that!

Very knowledgeable and helpful service team; the work on my car was finished quickly.

Very friendly and knowledgeable staff. Stephen W made my purchase a very easy experience. He even returned my call on his day off. Same goes for finance manager Robert - he did a great job explaining additional coverage options and completing paperwork. Definitely recommend the dealership!

Mercedes is a safe car to drive the service is always great my service advisor Steven Appolloni is a wonderful man he will do whatever it’s takes to make your service a good experience. Thank you Steven

I bought my car and have had it serviced from Mercedes-Benz of Sarasota since and they have done an excellent job keeping my car in great condition. Very pleasant service people and waiting facility.

Randi, my service advisor, was very prompt and efficient at getting my concerns fixed.

Very helpful

They completed our A check in record time, less than 2 hours.

Purchase was very smooth. Salesman and finance representative were courteous and very professional. I would highly recommend this dealership.

I have had two occasions to have my car serviced at Mercedes-Benz of Sarasota since I moved here, first last winter, and again for a "Service A" this past week. Based on my first experience with service representative Taylor Williams, I made sure to ask for her again when I scheduled my next appointment. She is just the best: knowledgeable, friendly, helpful.

i Hailey recommend Mercedes Benz of Sarasota. five Stars of five.

This business is a smooth, well run enterprise. I would highly recommend it to anyone. Kudos! 5 out of 5.

I needed an alignment done. Just as several times before on other service needs I had, Steve Apolloni was courteous and promptly took care of the issue. My E350 cruises like a charm. Thank you Steve, Kumar

The best customer service, and friendly atmosphere!

As always, the service advisor Brett was terrific and kept me posted on a daily basis. The only issue I had is that the problem I had should have been identified and resolved when the vehicle was there a month ago for a related problem. If working on the fuel pump of a car, you would think that someone would check that the float was operating properly so that the gas gauge is accurate. Running out of fuel when the gauge still shows plenty of gas could have caused a disaster on a major highway. Expected more from Mercedes.

This is the sixth time I have been to M-B of Sarasota for service on my vehicle and they continue to earn my admiration. Randi Doyle, my Service Advisor, had all the paperwork prepared, now on a tablet, when I showed up and walked me through the work that would be performed. The work was completed in the time promised and I could not have been more pleased.

Past service appointments were a bit stressful but this visit was good.

Taylor Williams is the best service associate I've ever worked with. Excellent

Prompt, friendly staff met all of my needs.

I highly recommend Mercedes-Benz of Sarasota. Specially sales person Jeanine, she was helping me in any question with my purchase. Also, Robert Binyatov is a great financial person who helped me a lot with my purchase. Thank you very much!!!

I went to Mercedes Benz of Sarasota, to have the transmission serviced, and a recall addressed. Brett was our service representative, and he was fantastic! He got us in, and out very fast! We had to come back for another recall problem, and Bred took care of that too! He was very curious, and professional! We will be taking our Mercedes back to Mercedes of Sarasota for service, and our service rep will be Brett! Thank you so much!

We were satisfied with Bret, he was the service man that oversaw a recall for speed sensors, and a transmission flush. We were not happy to see the warning symbols come on for the abs and two other symbols, on our way home. I called Mercedes of Sarasota this morning telling them about the problem. From what I read on line, this is related to the speed sensors. We have been getting this sprinter ready for a trip to Missouri to pick up our Granddaughter, for Thanksgiving. We were scheduled to leave in about a week. I'm hoping this can be taken care of as soon as possible. It would have been 5 stars, if not for the problem of warning lights coming on. I have faith with Sarasota Mercedes, that it will be taken care of. Thank you June Storicks.

They always start on time for service, keep me updated with texts - sometimes a video - and have my car clean and ready when promised. Efficient, friendly, professional! Chris is a pro, very organized!

Twice I have brought my car there and both times disappointed . The first time I had a tire that needed repair . They told me they could do it in two weeks. The lady and I don't know her name was not rude she was Nasty . The second time I had my car towed there. That process went well. When I came to pick up the car he had me sign some forms that he never gave me a copy of. There was a very visible check washer fluid warning that nothing was done about. Said something about a recall but did not explain it. My drivers side seat belt is clearly defective. nothing said. When "Concierge" brought me the car he told me it it was parked under a tree. Car was filthy dirty. Car wash was offered but by that time I just wanted to leave . The only reason it wound up at that dealership was because Roadside Assistance which took 6 hours to get there wanted to charge me $400 to tow the car where I wanted it to go. A car dealer friend once told me that cars not bought at the dealership do not get the same service as those that were. Maybe Mercedes shoud put that in writing in the waranty.

The service department and Chris Robinson my service advisor are first rate. Keep up the great work.

Have tried to telephone a sales rep continually and was put on a never ending phone loop. Had new tires put on. One does not hold air for more than 2 days. Had to drive to dealership because “no one answers the phone. Once there, was told I had to wait TWO weeks to get service. Two weeks I have to drive around on a tire that will not hold air. Shame on you! You should have taken care of me asap… that day! I guess once they have your $1100.00 for new tires, any problem is my problem, not theirs.

As a first time buyer they worked with me to get the best deal. They provided great customer service at Mercedes-Benz of Sarasota.

Tony was great from start to finish. He really helped me find the driving experience that was for me. He was honest and didn’t try to place in a vehicle I didn’t want. He made it a 5 star experience that I will be looking forward to experiencing again in a few years when I upgrade again. MB customer service has been the best by far which is why I’m a customer for life.

Brett looked after me in excellent fashion and the whole experience was very smooth and professional. This time I decided to change vehicles and was looked after by George in the absence of Peter, it was his day off. I got the AMG GLC43 moving back to an SUV. WOW! What a vehicle this is! Absolutely love it. Thank you.

They took the car on time and completed the work with in two hours as I waited.

Service Advisor was very helpful; Car has been serviced at this location for several years.

Assistant Service Manager Shawn Barnett handled my service appointment in a timely and professional manner. The safety recall required approximately four hours to download MBUX software. Upon completion, I received a video describing additional services performed.

I was sold a convertible car with the rear glass detached was painted over the trim and when I went back next day dealer refused to refund the money so I am stuck with a 16k with rear glass detached Manager from location said will refund $1400 if I buy a new top (cost $7000 to replace ) That?s a rip off

Overall experience was wonderful! Our Salesmen Mr. Bailey was simple amazing and very knowledgeable.

Great service and loaner provided All issues addressed in a timely manner

Purchased my car at this dealership and have all services completed at this dealership as well . Friendly and competent staff 👍👍

First class operation. Everything went smoothly. All work done on time and exactly as promised. Went back in for yearly service 10/22. All work done as promised. Technician noted and filmed safety issues I was unaware of that definitely needed fixing. Great work!!!! Thanks!!!

Our overall experience was wonderful. Our salesmen Mr. Bailey was very helpful and knowledgeable.

We just got our second SUV from Sarasota dealership and we were very satisfied with the whole process. Alfredo is amazing and very knowledgeable. Customer service was great as well!

The auxiliary battery in my ML350 malfunctioned approximately two years after it was replaced. The folks at Mercedes Sarasota recognized my long standing servicing at their facility and worked with me to make the charge appropriate and reasonable.

I bought a Sprinter van and they could find it. I clearly pointed it out and the staff dismissed everything I kept trying to tell them. Very insulting. Degrading.

😀I’ve been with Mercedes Benz of Sarasota since 2005 and have been very happy with them. However the 1-800 help was not satisfactory, I called them Tuesday 830am I didn’t get towed until 530pm. I waited all day for a tow truck which ended up coming 5 miles from my house.

The check engine light came on my car so I stopped in on a Monday to see if anything could be done. Randy advised me they would try to get to my car but could not make any promises. I totally understood since I did not have an appointment. Well, they did get to my car and fixed the issue. Not only that, they performed the service that I had previously scheduled that coming Wednesday saving me another trip to the dealership. Randy was very polite and helpful throughout the process. When I went to pick up my car, a customer in front of me was complaining her car was not washed. Even though Randy explained there were issues getting the door open, the customer kept complaining (in an entitled manner, in my opinion) and Randy remained polite and professional throughout the conversation. I would like to mention the gentleman sitting at the first service desk was not too helpful and was more interested in his cell phone (it could have been a work phone to be fair). This first impression was not great, but Randy quickly turned that around.

The customer service at this dealership is incredible. These people are great. I love working with Lisa she is fantastic. My most recent experience, I also worked with Taylor who was equally as helpful! Highly recommend. There is no one better than the folks in the Service Dept!

Mercede's of Sarasota has a lot going for it. #1, it's part of the AutoNation group of dealerships, one of the very best such groups in the U.s #2 the facilites are modern,, extremely customer freindly and immaculately maintained. #3 thier "upfront pricing policy" helps you understand both the need for and pricer of each line item on your service invoice at the time you drop your vehicle off at the dealership. Although very expenseive, the fuel filter replacement for my vehicle ($504.00) was explained to me in deatail by top notch service advisor Brett Farucci. As a result, there were no unpleasant surprises when it came time to pay my bill when I picked my vehicle later that same day. I am privileged to have had a close professional relationship with AutoNation founder (now retired) Mike Maroone for many years, even prior to the existence of AutoNation. He has always beeen a man of exceptional integrity and character. Although it is not often that I would apply those same terms in describing a automobile dealership, Mercedes Benz of Sarasota is one such instance. This is a first rate dealerhip by any measure. You can be confident that you will be treated fairly, respectfully and efficiently at Mercedes Benz of Sarasota.

This amazing organization was able to find the exact GLC300 that we wanted. But that was only the start. Bill Zimmerman and company treated us like family. They made sure that every step of the process was explained including our trade. They gave us an excellent value even before they saw the car. Bill and Mercedes’ Benz of Sarasota followed through on everything that we were told would happen. We drove from Naples to get here and it’s good to note the Mercedes dealer network works well. Thanks Bill!!!!

Brett Ferrucci does a great job every time I bring my vehicle in for service. This service was more involved than most have been. He kept me informed throughout the process. He is great to work with! I actually held off on having an item serviced until I was back in the area so that I could work with Brett and MB of Sarasota.

Randi is awesome!

Quick service, nice waiting area and the price was reasonable. I would recommend

I needed my oil changed in a hurry. My auto technician Brandon, did a great job and had my SUV ready in no time.

Randi Doyle is my service advisor and has always done an exceptional job for me. Mercedes has always taken great care of me for all of my service needs and repairs. My vehicle is always returned look like new.

Really enjoyed dealing with Randi. She kept us abreast of things as we waited on the servicing of our vehicle.

Everybody at the dealership thrived very hard to make us happy!😊

Our experience at Mercedes Benz of Sarasota, I had a lazy intake person whose name was Chris Robinson. The only thing he did was return calls. I have to add we had car shield and that was a nightmare but that wasn’t our fault. My car was at Mercedes-Benz for two months because they weren't receiving the right documents from Mercedes-Benz. but what I didn't like about Chris was Car shield did not pay them for three labor hours so what he did was charge us for the three labor hours that Car shield did not pay him for. Then something else happened to the vehicle when it was at Mercedes-Benz he said it got wet inside we had this car for two months it has rained and we never had any problem with water getting inside the car I’m just thinking he said that to get money from us. People please check out your Labor hours with this place cause they would tell you it takes 4 hours and it only takes 2 hours. So before going to pick up our car he said water got inside of the vehicle somehow so when we came to pick up our vehicle he never could show us where the water came in at he wouldn’t even get off his butt to show my husband where the water came into our car my husband asked him to show him where water leak in Chris wouldn't show him! Chris took three labor hours from us because CarShield didn't give it to him! So we had to have Progressive go out there to look at the car and when Progressive went out and Chris told Progressive it takes less than an hour and then he told us it took four hours so he stole three labor hours from us that her couldn't get from car shield but car shield told us to be careful when we go get the car causes Chris might try to charge us for 3 labor hours and he sure did just that! that's called stealing and made my husband pay for it and he would not get off his butt to show my husband where the damage was I really thought it had something to do with skin color cause why he treated my husband so bad that he did not want to show him where the damage was and he told my husband oh it’s somewhere you can't see it and my husband not going to see it.but he would not get off his butt and show my husband where the damage was and we didn't have that problem before I think that is bad I don’t think he could of treat nobody else like that. so I went in I spoke to the supervisor which is Jim and he took care of everything and he gave me another service advisor which was wonderful but we are still having a problem with the car that we never had before. I had to take the car back again to them! This has been a very bad experience. I hope Chris starts treating people better because he has no customer service Experience. well he wasn't good with us and we were nice to him. it’s just sad that everybody can’t get the same treatment... I have to take the car back again! Mercedes Benz of Sarasota. Better customer serviceMr.Barclay

The service I’ve received for my 2 Mercedes car has been excellent at M-B of Sarasota. Jim, the Service Manager runs a tight operation and one can see his focus is on delivering excellent customer service. Shawn, the service advisor I’ve worked with has always answered my questions. Chris, the Lead mechanic has taken his time to answer some specialized questions I have had. This is an excellent service department. I would recommend them without any hesitation.

Difficult to get in touch with service department to schedule service.

My service person Taylor was outstanding. She proactively reached out to me about my service appointment and when I met her in person, she was very professional and extremely personable. Although she had many customers that day, she was on top of our the details concerning our vehicle and made us feel like we were the only one she had that day. Great job! Also, love the video assessment by the service specialist

I think the check in process needs work. The last two times I bring my car in, I am standing outside with my car with no rep outside in car drop off area waiting for someone to acknowledge me being there and not knowing what or where am I to go to check in.

Although it was painfully to set up the service visit, I felt welcome and well attended at the arrival. It was a service visit and I waited 2,5 hours in the waiting area which I consider to be fair for the job. Coffee and water are available in the waiting area and few times someone was going to bake cookies on the microwave leaving a nice smell in the area. Unfortunately those cookies were never offered to the people waiting ...they were probably just for the new buyers... Once the service was completed, it took 1 minute for the service advisor to handle me the papers, to ask me to sign them and to accompanying me to the door without taking the courtesy to explain what was actually done. I have my services prepaid but I would consider normal to receive a minimum explanation of the work performed. After 3 years of being a Mercedes customer, my feeling is that there is definitely more attention to the new buyers than to the existing mercedes owners.

great service, Steve took care of everything and got me on my way quickly, loaner car was a little dirty but from my understanding they were having issues with the car wash that day

My first time at Sarasota Mercedes Benz after moving to LWR a couple months ago. They appear to be owned by AutoNation. It was awesome and everyone was very pleasant and experienced. Glen helped me w my car, Jason Finance Mgr helped me with extended warranty Info, and Peter B. leasing mgr helped me with info on my current 2018 car model and how much longer it would be around. Lot's of other great info and things to think about on trading it in or keeping it rolling w a warranty. Even workers by the coffee maker were happy. I don't think you can fake that and none of them seemed cheesy. Great stuff and they are my Mercedes dealership now.

My service rep was great. He handled everything as this was my first visit to this dealership.

Best move I made was prepaying repair services when I purchased my GLB250. Next best move was taking it to MB of Sarasota! They make services comfortable, friendly and simple! Service B and beyond with the evaporator sanitizing! 100% satisfied! Great work team!

Service never answered the phone for over an hour and did not return the message I left.

Lisa Gillespie is an awesome service advisor. She responded immediately to my need to reschedule my appointment due to hurricane Ian. She explained the service charges in advance and the maintenance timeline was met. On the down side, the loaner that I used had been tarnished by a previous smoker and it was not pleasant. I suggested to Lisa that the leadership team including the loaner manager create an extensive "Do Not Loan" list to create accountability in the contract. I can only imagine the deterioration in the value of a vehicle when this happens.

I had a great salesman, Bill Zimmerman. He worked out difficulties with Autonation of Wesley Chapel. Wesley Chapel (Vinnie) wanted to charge me sticker + $10,000 for an EQS 450 +. This is a replacement vehicle lost in Hurricane Ian. Bill indicated that is against company policy and he could get me the car at sticker price. Vinnie also told me that since the car was in Wesley Chapel that the car had to be purchase there. That was also false. I had no reason to drive an extra 1 1/2 hours to pick up the car. I did find that the tire pressure on all 4 tires was low driving back to Naples and that the socket flap was inoperable causing me to take a new car to Mercedes of Bonita Springs. At least I have a car because of Bill! Not sure about Autonation.

Absolutely, I have been with Mercedes for almost 13 years, by far, this was the best Mercedes maintenance department I've dealt with. They were kind, respectful, and professional. Would highly recommend them to anyone.

Great customer service, listened to what we wanted in a car, no upselling.

I brought in a vehicle with electrical damage due to water getting in through the sunroof, and I finally picked it up a few weeks ago after several months. I’ve taken it on just two 1hr trips since and it drove just fine, but as I was getting back home on that last trip.. my sensors went off again! Warning light and ABS sensor. I’m assuming the part they replaced is defective so it will be going back to the shop.

They don?t have enough staff no,that?s the reason for bad PR.

Excellent service

I didn't have a car for 4 days over the weekend. I had a 1 year service and a new tire.

Honest, respectful and courteous every step in the process of purchasing Sales professionals, top of their game.

Absolutely terrible service. Left my vehicle before the hurricane and they said they would let me know in 2 days the status of my vehicle. 2 days passed no one gave me a call. Ive been calling about 100 times a day to reach them before the hurricane to know if my car will be safe with them or if I could pick it up and put it in the garage for the hurricane so no damage happens but couldn't get ahold of them at all. I have the managers card and tried calling him too. Absolutely no updates on my car, no one and I mean no one picks up!!!! Haven't heard anything in a week already had to call the fort Myers location so they can try to transfer me after the 4th time they picked up and said my car has been ready to pick up the whole time and that there are no issues with my car... even though my ac doesn't work half of the time. Rude customer service and they dont care about you or your belongings.-

First, this review is not meant to "not recommend" mercedes of sarasota, rather its meant to point out an issue and my recent experience with service. I had a small interior trim piece fall out in passenger foot well. I brought the vehicle in and asked them to fix it during an oil change or some other maintenance service. few days later the trim fell out again, so I came back and pointed out that it's not fixed. advisor looked at the trim and said that since there is glue on it, they would not be able to do anything. said that I should not have tried fixing it myself or put any glue on it. well, I did not, they "fixed" it by gluing it and then blamed me that I did it. anyway, I spoke to another advisor and explained the situation, and she agreed that it should be replaced under warranty. when I came in again to get it fixed that advisor wasn't working and I asked them to look into notes, surely everything would be explained there. I waited for nearly 2 hours and was told again that since there is glue on the trim, they cannot replace it and I would need to buy a new one. what a waste of time. not only my time was wasted but the incompetent advisor's who couldn't just tell me ahead of time to talk to same person who didn't make any notes from my previous visit. I was told that someone would give me a call to resolve this but to this date nobody called, instead keep getting emails to write a review. so I did. otherwise service can be organized, quick and comfortable, not sure what gone wrong here.

Taylor Williams is an absolute GEM! She could easily be the best part of Mercedes-Benz of Sarasota. Every time I’ve had to bring my vehicle in to get service, Taylor has provided the best possible customer service experience. Always willing to go above and beyond. She definitely adds a value that is unmatched!

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Courteous, promptness everything expected from Mercedes Benz, thanks Peter and Robert 😀

Excellent service. Brett know my car and handles it as if it was his car.

I had my car towed because no one ever answered the phone due to their phone system issues. My car was there for 3 hours and no one had called me to even inquire why. I had to call and check on my own car. The service tech they assigned to me since my person was gone never once called me or communicated with me about my car. I had to get the service manager involved. Even then she still never communicated with me. I get word I would have my car back the next day and it took them days to call me for my car. Worst service ever. I don’t want to hear the excuses of being short staffed. I too was short staffed but still had to interrupt my work day to inquire about my car because they weren’t doing their job. Unacceptable.

I had my car towed because no one ever answered the phone due to their phone system issues. My car was there for 3 hours and no one had called me to even inquire why. I had to call and check on my own car. The service tech they assigned to me since my person was gone never once called me or communicated with me about my car. I had to get the service manager involved. Even then she still never communicated with me. I get word I would have my car back the next day and it took them days to call me for my car. Worst service ever. I don’t want to hear the excuses of being short staffed. I too was short staffed but still had to interrupt my work day to inquire about my car because they weren’t doing their job. Unacceptable.

Helpful people, good service department. Kept me informed as to the status of my car, handled things promptly.

Michael Bodmer was fabulous to work with - he kept me updated on the car status, called to discuss a potential issue and made sure the car was returned on time and in spotless condition. The car is running great and so service job well done by the dealership!!

Lisa is tops. Took care of me on a walk in. Got me a rental.

Love this place & their wonderful staff. Thanking each & everyone there.

I need a repair and Jim, service manager, got me in right away and provided a loaner. The level of service as above and beyone, thank you

Michael was very professional. My vehicle was ready when promised.

3/30/22 This truly was a great experience but it really was about being in the right place at the right time with the right people. This was destiny. After visiting Mercedes, BMW, and Porsche dealers in Tampa I was far from deciding what I wanted to buy and the sales people were not helpful at all. I concluded that I am going to have to go outside Tampa to look for a car but now the options exploded. I chose Sarasota due to the nice area and nice drive from Tampa. I called Mercedes Benz of Sarasota and a young sales person, Tucker, answered. I asked about models and availability and he said he did not have any in stock...and then he stopped and said "oh wait, I think they are literally brining one in on the truck as we speak". I was sure he was BS'ing me so I called him out and said "I want to buy it"....and he said "I will get the paperwork ready". Not only did he call my bluff but he drove up from Sarasota to pick me up and drive me back to pick up my new Mercedes. It gets better. If you had asked me to "build" the car I wanted it would be the very one Tucker sold me. They were great. Very professional, no BS'ing or blowing smoke and he actually was very knowledgeable about the vehicle. I do not enjoy shopping for cars and have no patience for sales people but this was truly a great experience. I hope everyone can have the experience I had. 7/29/22 Once again MB of Sarasota came through with flying colors and proved to be the exception. I had a small warranty issue with my '22 MB I purchased from them in March. I scheduled a service appointment with Chris Robinson to assess the issue and returned a few days later when the new part came in. I was in and out in a few hours but enjoyed the convenient amenities including coffee while working on my computer. It actually was an enjoyable experience but the most valuable part was, once again, they did not BS me before, during, or after the scheduled work and performed above and beyond my expectations. I picked up my car, which had been washed and dried, and left in a really good mood. Thanks Chris. I would have tipped the mechanic who performed the replacement and person who washed my car if I could. 9/20/22 Actually enjoyed driving from Tampa to Sarasota for my 6 month scheduled service. They were eager to answer several questions I had about the vehicle and returned valuable recommendations regarding maintenance and upkeep. The best part is being able to see the pristine workshop through huge glass windows in the plush waiting area. Relax and enjoy.

Very Rude sales lady ! Very bad attitude, Never go back !

Good service and nice people. You need to fix the wait times for call in appts to the service dept for those services that cannot be done online. I typically wait 20 -30 minutes to speak to a real human. Check it out to see if this is the normal

It was my first time with this location, so I can't tell a lot, but it was OK. Nice staff, fast service, fixed issue.

I just bought my new Mercedes. As my wife and I entered the showroom, we we warmly greeted by George H. He was friendly and professional. George showed us exactly what we asked to see without any pressure. He told us to take our time and ask any questions we might have. Everyone was friendly and helpful during our visit. George contacted me after the sale to see if he could answer any questions and to see if I needed anything. We had a wonderful car buying experience.

I just bought my new Mercedes. As my wife and I entered the showroom, we we warmly greeted by George H. He was friendly and professional. George showed us exactly what we asked to see without any pressure. He told us to take our time and ask any questions we might have. Everyone was friendly and helpful during our visit. George contacted me after the sale to see if he could answer any questions and to see if I needed anything. We had a wonderful car buying experience.

Took GLE 350 in for first service. Only took 1.5 hours, came out clean and ready to go! I will not hesitate to return to this dealership!

Great service, but the price of a replacement key is outrageous

Many thanks to Blake at Mercedes-Benz of Sarasota! He provided a level of quality care that I've yet to experience elsewhere. I was truly impressed with his professionalism, salesmanship and ability to listen closely to what I wanted. His quality of care was top-notch! Highly recommended.

Everyone was nice and professional. I received a fair price without a lot of hassle and gamesmanship. Snacks in the lounge could be improved. :)

I was referred to have an electrical dash panel reprogramed. Brett, my service manager handled my issue in a timely manner and both drivers, Charlie and David were polite and friendly. Thank you for great service. The coffee and cookies were a bonus!

I was referred to have an electrical dash panel reprogramed in my Freightliner Sprinter3500. Brett, my service manage, handled my issue in a timely manner and both drivers, Charlie and David were polite and friendly. Thank you for great service. The coffee and cookies were a bonus!

Thank you Jim and Taylor for your exceptional service! Jim you have taken care of my family for over a decade and I wouldn’t think of going anywhere else. The service department wouldn’t be the same without you. You guys are like family and we appreciate you more than you know.

Always prompt great service and accuracy

I recently moved into the area from out of state and was extremely pleased with the service staff. They are knowledgeable and thorough...I can highly recommend them.

Very happy w the service last week. I made an appt for general inspection of the car and once they identified the problem they were able to work in the car immediately and I picked up the next morning. Lisa was very professional and friendly. Overall great experience!!!

Routine service appointment was scheduled at a time convenient for me.

From start to finish, I was treated with respect and courtesy. The manager Jim, was professional and reassuring that the technicians at the dealership would be able to correct my car’s issues. My service advisor Taylor Williams, arranged for me to have a loaner while my car was being repaired. Taylor is a delight to work with. She is professional and has a great sense of customer service. When I picked up my car (time as promised), it had been hand washed as I requested. Though my repair was expensive, I am totally delighted with having my car back in perfect condition and able to be driven for many more miles with peace of mind. If you love your Mercedes as I do, you won’t regret taking it to Mercedes Benz of Sarasota.

Brett was awesome as usual. Kept me informed of the progress on my vehicle. Made sure I had a loaner car. Brett always goes over and beyond to help me with the repairs on my car. He's the best!

Owning a MB requires a commitment in keeping it at its best and over the last several years working with Randi makes the dealer service experience a pleasure.

it is impossible to reach your offices, then being transferred to more awful recorded messages or voicemails. the messages are really very annoying & they go on & on- why not just play music. it is a terrible ordeal to try to reach a human. you used to be more customer service orientated.

Service was friendly, respectful and gracious with pricing. They do however, take a long time to work on your car! I waited 3 hrs : fuel line recall and 1 rim replacement. If I had any suggestions it would be to decrease wait times.

Shawn my service advisor always dones a great Job. !!!

Super Organized and attentive. Car was fixed and What a surprise cover by the warranty. 🥰

I very rarely give a maximum rating so don't feel bad. Sales was very good, smooth, professional. The only improvement would be to pay the dealer DIRECTLY for a vehicle and not have to go through all the baloney of getting a loan and so on. An altlernative would be to hold a vehicle on the lot, either with a downpayment or deposit while the funds could be wired.

Best sales service in Sarasota Stephen (sales) & Jason (finance) Made sure we got everything we needed So happy with our new Mercedes Great job 👏🏼 👏🏼👏🏼

As my wife and I walked into the show room, George Hajal greeted us. He showed us exactly what we asked to see. He was very knowledge and made out comfort and satisfaction number one. Thank you George for all of your help.

Just moved to Sarasota and needed my annual service to my GLS450. A week before that service appointment a rock that bounced off a truck in front of me hit my left headlight assembly and shattered the lens. We all know how expensive Mercedes parts are and it didn't disappoint. On top of that, because of supply chain issues, there was no part to be found anywhere. So I took my car in for the service appointment. The regular service was done, than I received a call from Taylor Williams, my service manager saying that she found the headlight assembly and it'll be installed that day. It my book that's incredible service. Taylor is a gem. She really worked hard to make sure my move to the area is as stress free as possible. Cheers to you Taylor.

Service was great and very happy. Brett, my service advisor, took care of everything with my extended warranty company and called each day with the status. Also sent a video of the technician’s inspection which I thought was very cool. All work was done professionally and as promised. Highly recommend their service department.

Took my 2020 Mercedes GLB in for recall repairs for 2 recalls. Was given a loaner vehicle while my vehicle was being repaired. All work was done in a timely and professional manner and I was kept apprised of the status of my vehicle.

this place rocks what a great job ....

Chris Robinson did a great job. Brought me in and handled the service - an urgent unexpected issue with efficiency.

Great service ! Taylor is the best !!!

Our salesperson, Kyle Hunter was superb. He answered all our questions and sent me several follow-ups to insure that I was completely happy with my new car experience. I would recommend him highly.

You bought my vehicle and were fair and easy to deal with

Excellent product, people, service

The service department is Great! They work with you on everything you need and more! Brett specifically is great! The sales department could use some training in customer service skills and being friendly and open to everyone who comes in the door no matter their skin color or age. Carina or something like that specifically needs some work in those areas. Update: Sept 2022 I had a good experience with Alfredo in the Sales department. He definitely made up for the other interactions I have had in the past. I was able to successfully buy a new care without any issues.

Staff was great from the sales ( Peter) to the service advisor. Bought my car with an existing issue and they honored their word and replaced the item after the sale as well as provided me with a loaner car.

Great service! Very kind and educated all the people that works in this place

Shawn is always accomodating.

Brought my Benz in for service Wednesday Sept, 7. All previous communication was prompt and professional. Received reminders via text and email. Shawn, who was assigned to my visit, was very personal and thorough. The young man that was in charge of my courtesy car had it ready and running for me. I forgot to provide my insurance and he went to my car to retrieve the information, promptly. When I returned to pick up my car, which was ready within the timetable given to me, Shawn was busy with customers, with one waiting, so another young man asked if I was picking up or dropping off. As soon as he found out I was picking up he gathered all information from Shawn's desk and took care of the billing for me. Didn't have to take a place in the waiting room area, which is upscale and comfortable. Great crew here folks!!!!

Stephen, the service representative that has worked with me for the past six years has been great.

Took 2004 E500 in for recall inspection on sunroof leak issue but my car was fine and has never leaked. Happy with Walk Around video which service advisor provided.

Service is great and Shawn always gets me in for service fast.He always answers any questions that I have.

Great place to buy a car. Many thanks to Blake who did a wonderful job and made sure we got the car we wanted.

Much better service this time around. Keep up the good work

This dealership had a surprisingly good selection of new cars available so we were able to get the color and options we wanted and go home with the new car in less than two hours. The price and trade allowance was fair and the whole process was very smooth and professional.

I’m very pleased and happy with my recent purchase of new Mercedes Sprinter 1500. George Hajal helped me with the option to build my own Sprinter, he was very professional, knowledgeable and also very patient with me. Selection options were not a very easy decide on so he gave me good advices on all order options and was always there to help me throughout the whole purchase process so everything went very smooth and much better then expected! Thank you!

Easy to schedule, Service Adviser (Brett) was friendly, very professional and communicative. I find the whole staff there to be friendly and courteous. The mechanic (don't remember his name) supported his service recommendations with a video, including close up pictures of areas of concern. Very helpful. A loaner car was provided and the process was hassle-free.

Taylor was wonderful as our service advisor! Will be requesting her again next time.

Recently had my car at AutoNation Collision Center for a repair. While there the battery and the rear SAM died. Car was taken to Mercedes of Sarasota for SAM replacement and calibration. My Service Advisor, Brett, is a godsend. He had the problem taken care of properly and promptly. I HIGHLY recommend Mercedes Benz of Sarasota. I DO NOT recommend AutoNation Collision Center!

The experience was made very easy the salesperson George and Jason the finance person made unstressed. My first time to buy a car by myself they me fill very at ease.

Very prompt in checking brakes for a recall

Second time purchasing a Mercedes with Alfredo. Will be back again.

Wonderful Exceptional service. My service representative Taylor Williams yes outstanding in the Mercedes dealership should be very fortunate to have her as part of their professional staff. Always make so easy and always available. Much appreciated. Thanks so much. Merrill

Communication was horrible. I drop my car off around 9am and it was too it was 3pm. No one contact me to get any update on my car until I called. I appreciate the manager contacting me to change the experience. I know everyone has a off day hopefully my next experience will be better.

I brought my 2009 Smart For-Two in for service in 2010 when we were here for the winter and each subsequent winter until we moved here in 2016. Even though they no longer sell Smart cars they continue to provide excellent service. I’ve had several service managers over the years and it’s always sad when they leave. I always feel well taken care of and as I mention at each visit - I’m here for the car wash. I purchased an RV built on a Mercedes Sprinter chassis from a dealer in St Louis in 2017. I have the same Mercedes-Benz dealer service the coach over the years ever since. They have always experienced being well taken care of with making appointments, reminders, dropping the RV off and reviewing the service provided. It has always been a good feeling.

Friendly, professional and knowledgeable personnel. Steven Williams & Scott

Great people and great service. Lisa is great.

Profesional and good service. I am satisfied and happy with my service at this Mercedes! Recommend it ❤️

We have been a Service Customer for 3years, and would like to say,” *Every visit has both met and exceeded our expectations for open conversation / timely / quality/ knowledgeable follow up service”!!! *One main attribute is their listening skills followed by their communications / follow through regarding our issues brought to them and their completing them in a timely manner! *Their so open to contact / conversation with their Service Mgr down trough your service advisor as well assigned Mechanic. Thanks Sarasota Mercedes for instilling confidence in maintaining our beautiful vehicle!!!

Great experience with my scheduled maintenance. Quick service, did all scheduled maintenance repairs with quality service. Wonderful dealership.

Lisa Gillespie was awesome. She made the process of servicing my car excellent.

We purchased a new car from MB of Sarasota and had a wonderful experience. Our sales rep, Scott Tierney, was terrific! We made the purchase while out of state and Scott worked with us and a local family member to test drive the car, answer all of our questions, guide us on purchase decisions and help coordinate the paperwork for the sale. Since we were not in Florida, he handled the sale of our used car and got us a great price. We appreciate everything that Scott did for us, including personally delivering the car to our Florida home. We highly recommend Scott and this great dealership!

Lisa, our service agent, is so easy to work with. She listens, provides practical solutions, is efficient - everything an agent should be and the Sarasota dealership is set up to be a comfortable space to wait for your car!

Excellent service with a knowledgeable staff. Thanks Kyle!

We needed another key for our Mercedes and worked with Lisa Gillespie. She was wonderful! Cheerful, efficient and within 24 hrs we had our new key! We will always go to this Mercedes dealership in Sarasota.

Wish you had more Brett?s he is very knowledgeable And trustworthy as a matter of fact I do recommend him to my friends that drive Mercedes as well

We were very pleased with the customer service that Lisa provided.

Brent was very attentive to the needs of my vehicle. Kept me well-informed and operated with integrity and I greatly appreciate that. Would definitely recommend

Jeanine was fantastic, that?s why we went to her again! She explains things the way we can understand. Very thorough, great personality!

Great customer service, great service Manager. That cares about the customer.

ABC LIGHT CAME ON ALL OF SUDDEN, HYDROLIC FLUID LEAK NEXT DAY CALLed Mr. Jim Foulkrod the dedicated service manager in Sarasota Mercedes the car was towed couple days later the problem was corrected . Thanks to Saeasota Mercedes and Mr. Foulkrod and Bill the master mechanic in service department.

Call Mercedes for a service recall they got me right in and out they washed and clean my car treated me with great courtesy.

Nice buying experience at this dealership with Walter. I’ve been in the car business my whole life and this was one of the best experiences I have had. Thanks to all involved to keep it quick and simple. Very happy with our SL

My service appointment at the Mercedes dealership was excellent. I was assigned a service agent, Shawn, who was friendly and efficient. My wait was short and the lounge area was very nice.

This review pertains to the AutoNation extended warranty sold by this dealer. Their extended warranty isn't worthy of being anywhere near a Mercedes dealer. The level of service is shameful. I once used the roadside assistance and the response time was about 6 hours. When you make a claim against the warranty they send out an adjuster and it can take days to get a coverage answer. It can take several days just to get the adjuster out. My Mercedes has been sitting at another Mercedes dealer for just over a week now without even getting an answer on if they will cover the repairs. I will have to wait yet another weekend. Again, this is just to get a decision on if they will even cover the repairs. This is unacceptable for any product offered by a Mercedes dealer.

Best experience buying a car it’s my first Mercedes and hope it is not my last can’t thank you guy enough I think everyone should own a Mercedes at one point in there life

Took my car in for service and the rep we were assigned dropped the ball completely and I went to the dealership to pick up my car and take it to another dealership. After meeting with Jim, the service manager, my husband and I agreed to give them another opportunity, I do understand that things happen. I was pleasantly surprised with the exceptional customer service that we received when we returned from Brett and Jim. They are very serious about customer satisfaction and we will definitely bring our car back and see Brett. Thank you for turning our experience around.

Good honest service. No problems at all. Even had video of service tech with car on ramp giving out info as to what is wrong with vehicle.

Very positive experience! Advisor takes time to go over the services being done. Very efficient.

Great service, friendly staff. Taylor was terrific!

Great dealership to purchase a great car. People, both sales and service, give you their entire attention.

Brett in service is fantastic! He is courteous, professional and goes out of his way to make sure every aspect of the service is perfect. As long as I'm driving a Mercedes, I'll bring it to Mercedes-Benz of Sarasota. Thanks Brett!

Everyone and everything was great. Thanks for the service.

Outstanding service after I bought a CPO from another dealer that had issues. Thanks to Taylor and the service manager for all the help fixing the issues.

Brett is a great advisor, very helpful and concerned for the customers needs.

VERY PLEASANT. EASY TO MAKE THE APPOINTMENT AND WORK DONE PROMPTLY AND EFFICIENTLY

Fantastic buying experience and best price in the state. I drove 3 hours to pickup a car and it was clean and prestige as advertised. Highly recommend this dealership…

This was my first time at the Sarasota dealer and I was quite impressed. Not only were they friendly and knowledgeable, they were fast. I was told in Chicago that it would take at least a week to fix my sun roof, but it took Sarasota one day. I will definitely continue using them.

Excellent service

Chris Robinson did an excellent job explaining in detail issues with vehicle!

Had to replace cracked sending unit in my fuel system. Job was done efficiently and effectively. Cost was a little high but that was caused by the design that made it time consuming to get to the part.

Shawn the Best of the Best 👌

Randi Doyle is awesome! Welcoming, professional, knowledgeable and has a great sense of humor...who could ask for more?

Chris has helped me with my service and was able to get me a great loaner. The service was good and done quickly.

Quick and Professional. But, kinda different experience with what I use to get from Audi, BMW and Merc in other areas: No one will great you at the service line (I was like where I am supposed to go/park or seat in the vehicle and wait?). They did not perform 10-point inspection or whatever it calls, to make sure there is no other issues with the vehicle apart from the one you are here for. All is on the paper and phone calls. Really? 21st century, wake up :-) Audi, for instance, does everything via automated emails/SMS.

The team at Sarasota Mercedes is wonderful. They have always treated us with the utmost in professionalism, kindness, courtesy and respect. We highly recommend this dealership !

Appt time was kept. aux battery completed, car washed (somewhat) and retired to me promptly.

Fast-easy

Everyone was so friendly and Marcelo was the best. His customer service is over the top!

Always great service when I take my car in - fast and professional -

Great service as usual w Brett! He takes great care of me. Very knowledgeable and values my time while I’m there. Couldn’t ask for a better experience, he always goes beyond the norm and for that reason I stay w them.

Great customer service and a loaner car intil repairs were completed

I cannot say enough wonderful things about MB of Sarasota. We had an issue while vacationing in Sarasota - from the first person that greeted us to the last that said good-bye, they were the KINDEST, most helpful people you'd ever want to meet. They were able to resolve our seat belt issue, and got us on our way as quickly as possible. Taylor (Assistant Manager) was incredibly helpful. Huge kudos to them and the entire team. They understood the urgency; and they took customer service incredibly seriously (and it showed). Thank you MB of Sarasota!

Had new tires installed on my GLS. Took advantage of the buy one get one free deal. Pleasant experience as always. They had me in and out of there in less time than the time frame Steven gave me.

Randi Doyle is the best! This dealer automatically notifies me when my car requires service.

Sales must be strong. I walked past 4 salespeople without inquiry. I guess I am headed to Tampa.

My experience was above average. My representative Shawn Barnett was Courteous professional and very informative concerning the status and diagnosis of my car

We originally bought our 2019 GLE AMG 63 from Tampa which was a great experience. Because of distance, we chose Sarasota for our maintenance. Taylor is our personal rep. & we cannot say enough about her. She always goes Above & Beyond to make sure our service contracts are exceptional, her professionalism is superb & she continues to make our experience with Mercedes wonderful.

Tucker was an amazing salesman, and went out of his way to make the process as easy as possible, and was very honest. Pleasure to work with the team here.

This could. have been a 5 star review. The Asst Service Manager had zero customer relations skills. No greeting, no sense of caring. My E350 key fob was repaired to my satisfaction.

The servicing of my vehicle went smoothly, and the loaner vehicle was fine.

Absolutely terrible service from the moment I stepped through the service doors. The female behind the counter before greeting me asked “do you have an appointment?” In which I reply actually no I do not I’ve been on hold trying to make one for the last 1hr she chuckles and says well we're completely booked for the next 2 and a half weeks, I tell her that my brakes just gave out and I don’t think it’s safe to drive the car off the lot and asked do you have a loaner car available (seeing as I was sold on the “free loaners for life” when I bought the car brand new) she stated no we won’t have a loaner car available for another month that the pandemic hit and they sold off their entire fleet of loaners. So I asked okay what are my options cause I cannot drive this Mercedes off of your lot with no brakes she said I can put you in touch with a sales rep. Worst customer service I’ve ever witnessed, This location should be embarrassed with the staff they hire. Not to mention didn’t care to have me drive off their Mercedes lot in my Mercedes with no brakes.

I highly recommend this dealership and service dept. I recently scheduled a service appt. for general maintenance and a recall. Christopher was my service advisor and was awesome! I also appreciated the ease in obtaining a loaner car ( scheduled a few weeks in advance) as the recall took a long time to complete.

Very nice people, BUT as usual no parts and no loaner. Had to over night parts. How can this be good service?

Service department was unreal… Brett (I think was his name) was very personable and was super accommodating to let me pick up the car on a slightly weird schedule with the weather. He was just an overall good guy and could tell he cared about the job and his customers.

I had ordered a vehicle from a competitors dealership in December of 2021. After being promised the vehicle would be delivered by May of 2022, when August of 2022 came and I still had no vehicle, I began to shop around. Upon arriving at Mercedes of Sarasota, I was greeted by an extremely friendly and no nonsense staff. I ordered a Mercedes and drove it away from the dealership a simple two days later. I would strongly recommend this dealership to anyone looking to be treated well and taken seriously.

Chris and his team have provided my family with 1st class service for over 10 years now...thank you!

No one came to great us. Waited and no one even acknowledged us. Walked out.

Great experience buying my first car. Karrina was wonderful!!

Emerson took good care of us. We are very happy with the entire experience.

Lisa always does an outstanding job of meeting our needs and being up front with us on what to expect.

My Service Rep Randi Doyle is awesome. Always very responsive and professional.

Steven Appollini, in service, is the best. Immediately, my questions and problems are solved with an honest straightforward approach. He is knowledgeable, professional and friendly. He explains the problem so I can understand, no car talk.

Scheduling was very good. The service attendant was courteous but didn’t seem to know the detail features of our 450GLS. Loaner vehicle was very nice.

They nickel and dime you to death. They don’t honor the quoted price for parts. Got a Aux Battery replacement they charge another 60% of the battery cost to install it, which only takes 3-5 minutes, and a disposal fee of $25 when I could have disposed of it for free at the station on Lena Rd. Don’t buy a battery at M/B of Sarasota you will get taken with all the extra costs. I’m now looking for another garage with qualified M/B mechanics to service my car. I did replace a damaged wheel at the same time and got what I expected at the cost I was quoted including the cost to remount and balance the tire. I was always willing, and expected to pay a higher price going to the dealership to get the correct parts and service. But, the last couple of times I did they always seemed to come up with recommendations for additional work they would cost thousands even though some of the services were done by them in earlier service visits, and not done well if I needed them done again.

Rebecca from the service department was amazing! My car stalled in the middle lane of 41 at 5pm during rush hour traffic !!! Several police came, they tried to start the car…it was like a “Larry David episode .” She handled everything like a pro!! I felt like our whole experience could have been a commercial for Mercedes-Benz! She had me laughing when I felt like crying. Thank you to everyone else who handled things from that point on…I knew I was in good hands. Mary Sheldon

Great experience with Michael. Made everything very easy and fast.

In the past this dealership has been great on meeting expectations with service. The last service I had a scheduled appointment on a Thursday morning for a service, they were not able to get to my vehicle until the following Saturday.

I brought my vehicle in on a Wednesday because I had I mail in my tire. I was told by my Service advisor, Chris, that they were way to busy. I should come back Thursday and be prepared to leave the vehicle for 2-3 hours. I asked if I could make/ needed and appointment and Chris quickly told me know. My husband took off a half day from work to take me the hour trek to the dealership and leave my vehicle for 2-3 hours. We went to lunch , went to his office and after 2 hours I called to check on progress. The person answering the phone couldn?t give me any information. The phone randomly at Chris?s extension long enough that it was sent back. They said he was with a customer but he would call me. An hour later ( 3 hour point) no call. I call back and they said Chris was busy but they would email him to call me. 30 minutes later he goes! My vehicle had ? not been seen and probably would not be on this day. ? My husband and I went to pick up the vehicle. I didn?t know when I could waste another day doing this again anytime soon. I really wanted to speak to Chris. He tried to avoid me by having someone else bring me my keys. I decided I?d like to wait and chat. Meanwhile I asked to speak to service managers. They were both unavailable. Chris spent another 13 min on current phone call, likely hoping I?d leave. When he finally hung up, I asked him why he didn?t let me know of the issue so I could at least pick up my vehicle. He has no answer. I asked him what his plan had been for keeping me updated. He gave a pompous and uncaring smirk. I have never seen such an embarrassing excuse for service at a high end dealership. GO TO TAMPA!!! This place is a poor excuse for what Mercedes claims to provide!!!!!

Excellent service. Easy in easy out. Professional and friendly. Needed a new battery and lucky it was under warranty Service Area was super clean. I would highly recommend this dealership

I have purchased three Mercedes from MB of Sarasota. George is my sale person and Randy is my service manager. They are the BEST team. I will be buying my fourth soon from George. Love you George and Randy. You're the best.

Lisa G. is the best! Naturally, she scheduled my routine service appointment as requested; but she also answers emails in a timely manner. I?ve only been her customer for about a year and a half, but I sure hope it?s for as long as I own my car! She?s a true ?customer service? representative - a real asset to the Sarasota MB store.

Service Dept. doesn't know how to work on plug-in hybrids so I continue to take it back to get fixed.

Michael, the assistant service manager was very helpful. Car detailing was the best I ever had.

Auto was brought in for repair to driver's side mirror blinker cover. Repair was performed to my satisfaction in a somewhat timely manner. The only negative was the cost for the part, a ridiculous price for a small piece of plastic.

Easy to schedule service and when arriving everything?s fast and friendly. Great dealership all around. Been a customer for over a decade and never been disappointed.

The Mercedes crew has always been top-shelf and extremely service-oriented with handling our company's fleet of cars. Brett Ferrucci in Service handles our corporate account like the pro that he is, and we appreciate his service! Sales Mgr Jamie Muldoon has always been tops with our new car purchases and taking care of us like family. Thank you All!

From the moment you walk in they great you well. You have a station of snacks waiting for you and the place is very clean. Staff is friendly and professional

Thank you Scott and Peter for helping me get my car.

I took my car in for regular service. I live over one hour from the dealership so I made my appointment for the first day that they had a loaner available. When I got to the dealership they were out of Mercedes loaners because other customers had not returned their loaners on time, so I had to wait for over 30 minutes for a rental agency to come pick me up to take me to their lot to get a car. They didn't have a car ready so I had to wait for them to clean one for me to use. I was not happy. Of course Mercedes paid for the rental but when I returned it to pick up my car, they also gave me 10% off of my bill for my inconvenience!

Seamless, professional, efficient s r ice. All the service professionals and all staff were friendly, attentive and had knowledge of my car and status. Appointments are scheduled so there are no lines, and I was kept informed of the service status while waiting.

My experience was positive from the beginning. Randi was great and Jim helped me fix my iPhone. The recalls for My car were addressed during my service appointment and that made me very happy in that I wouldn’t have to Come back again. The only snag was we waited at Budget for almost an hour to get a loaner. Very impressed with the Dealership!

The service department has been really great! I appreciate the communication and the “go the extra mile” attitude.

I was in your dealership on Sunday...Blake was such a refreshing take on the "car experience"...He was genuine, knowledgeable and knew what i needed before i did!!!! I normally don't write a review but it was just such a good experience I had to! Thanks Blake and team! I love my new car and I will send everyone I can your way!

Steve did great job , explaining my questions and arranging for a fast service. Very pleasant visit.

Everything was done to my satisfaction. Work was completed as promised. Greatly appreciated the valet service to a local restaurant.

Stephen has always provided great customer service. Kudos to him

Chris was quick. Knew I was waiting so put me ahead of those that weren?t. Explained all repairs and made sure I received all from warranties.

My car was here for service, they have reserved a loaner car even I did not requested. I did not take the loaner car I waited for my car to be serviced

Wish I could have done the repairs I needed. The service department was very thorough?just couldn?t afford it right now.

I recently bought a 2014 Mercedes-Benz CLA from another dealership and had an issue with the sunroof the day I got it. The dealership I bought it from refused to help me so I contacted Mercedes-Benz of Sarasota, they were very professional and helpful and were able to fix the sunroof, there was an issue when I picked it up the first time but they took it right back and were able to fix it free of charge. They were quick and very responsive with any questions I had. I highly recommend them for any needs.

Quite availability. Warm greeting upon arrival. Hot coffee & cookies. In and out. Washed car!!!!

Alfredo was Outstanding! He was very helpful from the time we enter the showroom until the entire process was complete. Such a Blessing!

We took our car into the dealership for a service A. They were extremely nice and very helpful. They kept us informed and would 100% recommend the people in the service dept. Here is why I would never go back. We had a check engine light on. It turned out we needed a crank case vent tube. They quoted us 2500$ for that replacement. 2000$ for the part and $500 for labor. Fcp euro has the genuine MB part for $82 shipped. $1900 markup is not ok. Everyone is struggling with rising costs and that’s the tactics they use. You should be ashamed.

The service department is excellent. In particular, the Service Manager, Jim and Rebecca, are two if the best People I have dealt with in years. They listened, took action, and delivered. If only there were more people like them, old time customer service would be restored. Thank you thank you

The service was good, they provided a loaner, everything was on time. Only one thing that make me less happy is they charged me extra $59.95 because off I canceled the appointment on 7/7/2022 without let me know at the time they gave me the bill. For the cancellation of the appointment on 7/7/2022, I did called them on 7/5/2022, telling them I had Covid and want to cancel it because I don?t want to spread the Covid out. I also emailed them on 7/5/2022 to cancel the appointment with the same reason ( of course I still keep the email and phone record and willing to present if they asked me)

As always, the Autonation Mercedes dealership facilitates great repair service along with excellent personal interaction care for the client. Over all the years of owning a Mercedes, this Autonation dealership is Number one in every aspect of service and care .. Pastor Mark Sedacca

Happy with this dealer. Thank you all your team very much!

I live up North most of the year, but now keep my 2016 red C300 MB sedan down here in Sarasota. I call her “Ruby”. A few weeks ago, I returned to Sarasota & Ruby informed me that I was way past due for her B6 check up. On the advice of another Mercedes owner who resides in Sarasota, I took her to Mercedes-Benz of Sarasota. They accommodated my tight deadline & they contacted the Mercedes-Benz dealer back home to be sure that all issues were being covered. This place is a Class A operation. Lisa was my service representative & she was marvelous.

A shout out to Taylor Williams, assistant service manager, who is my new rep for my vehicle. After getting someone new each visit for awhile, she assured me she was now my rep. Her customer service was excellent, not only for me, but I heard her going the extra mile for other customers as well. That?s refreshing and sincerely appreciated. Kudos to Taylor!

My visit was for service. The Service Advisor understood my issue, which was a maintenance item, and had the work done very quickly. I was very pleased.

Service and Professionalism

It's always worth the drive to get my 2015 GLK350 serviced at Mercedes-Benz Sarasota. My engine light was on with some engine issues and the problem was pointed and fixed. Highly recommendable!

Recall service was fine, though no explanation of what was done. Not a friendly atmosphere.

My experience was very good as usual. Brought car in for B service.

The entire staff is extremely professional and made my recent purchase a quick and seamless experience! Stephen Williams, Jason Killingbeck and team were fantastic. I highly recommend MB of Sarasota for you next new or used car purchase!

I had an emergency with my tire at the end of their day. They told me to bring my car in. The service at this dealership is outstanding! I had my two dogs with me. They welcomed them inside as well while they took care of my car. All of the staff immediately went to work to take care of the issue and sent me on my way.

Had problem with my car called service department talked to Mr Foulkrod the car was transferred from my home and was fixed in 24 hour, very knowledgeable and extremely professional Jim Foulkrod is a great asset to establishment.

As always, I had a positive experience. Expensive but well worth it.

My service advisor is Lisa Gillespie and she always updates me with repairs and services needed for my vehicle now or things that may be needed later. My appointment is always on time and they even send me videos of my vehicle so I can see what needs immediate attention. I highly recommend Mercedez-Benz of Sarasota service department for your cars needs.

Randy is a great advisor and great service at this location from the staff

Excellent customer service by the entire staff at Sarasota Mercedes

Brett Ferrucci did an outstanding job getting our service issue quickly diagnosed and repaired.

Always a great experience when dealing with Bret. Very professional and thorough.

Great service received as always.

Always a great experience! Quick and easy service appointment, service and pick up!

My representative was extremely helpful, expedient and friendly.

Service done right and on time. Car runs like it’s brand new

Service was fast, customer waiting area very clean and comfortable. Andrew, my service consultant was professional and personable. Good overall experience.

service was great...explained all to me! took the time to make me feel great, wanted me to be safe on the road

They have good customer service

Great service Excellent dealership Recommend Mercedes of Sarasota Wonderful customer service Had loaner waiting for me

Excellent service from Mrs Sandra Billy, Sandra dealt with everything for my bitcoin Investment and ensured all my withdrawal were quick and efficient. Would highly recommend Sandra Billy to everyone who is having difficulty trading or have been scammed before like myself. contact her now through this. Email: sandrabilly500@gmail.com WhatsApp: +15128931587

Salesman Alan, was awesome, no games , real price, great follow from him, honest dealership

Planning a long trip so my advisor suggested to perform the 10,000 mile service a bit early, prior to my trip.

Staff was very pleasant The sales rep was knowledgeable and efficient. There was follow up and personal phone call. I would very much recommend this dealership.

very good, as expected

Fast,friendly and efficient service.

They were very nice to me and explained what I needed to get my tire off. The key or tool to take the rim off. It didn?t come in my car but they had one at the shop! Quick service

Timely and efficient as always. Service representatives courteous and also efficient. Plus the cookies are delicious.

Brought car in on a Thursday as an Emergency as the AC blower went out. I was headed out of town to check on sister in the panhandle who has Alzheimer's, so I really needed the AC in the south as it was very hot. I had to meet with her Doctors, I had no choice. My advisor was not able to get to it that day and was out of loaner cars. But the service advisor did not tell me they had an arrangement with a car rental company to provide temporary vehicles when they did not have any available. I found this out on my own. We could have easily spent 300-400 hundred dollars if the car rental company had not told me. My car is a leased vehicle so I expected a temporary vehicle since I was not able to use my leased car, especially in an emergency. That was my only complaint. Everything else went smoothly and they repaired my car the very next day. But I was not able to pick it up until that Monday. I saw that my service advisor was overloaded, being fair to him, but I felt that he should have been more forthcoming with offering that information about the rental car.

They took care of my problems fast and thoroughly and sooner than expected. Thanks to them!

Service was good & they fixed a problem that came up.

My SL550 needed a significant repair. Assistant Service Mgr Brett Ferucci secured the part in two days and the re-programming was done in a day. Great relief and it?s running like a top.

From the sale of the vehicle to my 3 rd year of service… always top of the line service… Great team! Great service! Thanks!

I'm always satisfied with mercedes services. Everyone is helpful and respectful. It a beautiful and comfortable establishment. Thank you

The Service expert I dealt with was a gentleman named Andrew. He was very pleasant, professional and conscientious. He made my experience a positive one. The Supervising service manager is also a very nice man.

I visited the dealership to pick up my mother?s Mercedes from the service department. Beforehand, I took a look at the sales lot. I fell in love right then and there with my dream car! A C300 convertible!!! Alfredo, our wonderful salesman, showed us all the many features and the test drive went great! I was so happy with my first Mercedes that I bought a GLC300 the very next week! I drove the GLC 300 700 miles the following week and the experience was amazing! I wasn?t tired or stiff. All the driving assistance features made me know my decision to purchase the second Mercedes was a great decision!! The Mercedes of Sarasota dealership was wonderful! From the sales team, finance team and service department?I am amazed how efficient and professional they are!! Great job and I look forward to doing business with this dealership for many years to come!!

Our 2018 C300 was signaling that the car was overdue for an A service (at about 28k miles). When making the appointment, we were informed that we really needed the B service, which is normally applied at around 20k miles. The cost of the B service was quoted at $750; the final cost was $760.34, so close enough. Upon reviewing the invoice we received at pickup, the top lines of the service report details said that the B service multipoint inspection was not completed. We asked about this and was informed that the service was incorrectly coded into the computer and that the multipoint service was actually completed. So why didn?t the service manage catch this? The hours needed to flush the brake system were not noted on the invoice, just the cost; I consider this an incomplete detailing. Several warranties came with the brake flush, but they were not noted on the invoice, only verbally. I consider this another oversight. No indication if the tires were or were not rotated.

I bought my Mercedes’ cl250 2019 on 4-12-22. I paid cash and bought an extended warranty along with a maintenance purchase. On June 1 I ran my wiper blades only to discover they needed to be replaced. I called and made an appointment to have them replaced and was told I would have to pay for a new pair. Now mind you, I have had my car for less than 2 months. My car was also Pre-owned certified. I called and spoke with Randi and she was not willing to help me. I called back again and was transferred to a manager, who was not available so I left a message and I’m still waiting for a call back. Needless to say I drove an hour to the dealership and bought new blades on 6-9-22. So I’m leaving negative feedback, because apparently the day I wrote the check for my car was the end of my personalized treatment.

Chris did an excellent job in service to get my broken gas cover quickly repaired. 3 weeks ahead of schedule.

Very easy service, great loaner car, quick service, great communication by Shawn.

Just bought a new C Class and we could not be happier. The trade and purchase price were very fair and the transaction went smoothly and quickly. What's not to like?

Great staff! Great Service. Was in & out with a B Service & a battery change out in 2 hours!

When I picked up my Jeep I stood around for 10 minutes nobody acknowledged my existence. It took them 20 minutes to get my Jeep Out to me. and nobody spoke to me about my Jeep like if there was anything wrong how did everything go. Usually when you get an oil change and what not somebody speaks to you about your vehicle that did not happen here nobody said a word to me Just thought the customer service wasn't great I guess because I wasn't driving a fancy Mercedes they didn't care about Me Too! Much

Very pleasant, streamlined experience. I will continue to use them for maintenance.

Just wanted to say,we had a great buying experience, the facility was very clean and organized. Staff were all helpful and polite.we like to give a requinition to Mr Walker for his outstanding service,no pressure just very polite gentleman. Also we like to say thank you to Debra for her expertise service.

We are very pleased with the service department. Brett has been very helpful and informative. I definitely recommend them without reservation. Donna Jorgensen

Our salesman, Peter, was very helpful. I would have purchased an SUV from another dealer with frame damage that was not disclosed. Peter provided me with the car fax on both vehicles, which made my purchase decision obvious. Not only did he negotiate for my price, but actually came in under budget. No pressure or dubious sales practices. If sales was this good on a used vehicle, I know where to go for my new vehicle purchase.

I was notified that three software updates were needed on my S-580. The personnel were courteous and helpful. No loaner was available but a shuttle took me home during the update.

Hello Lisa! I'm very happy with my service at the Sarasota location. The entire team and your assistance has brought me much joy to be a customer for the Mercedes company. to be compared where i actually purchased my vehicle, your staff vs the entire team of Mercedes Benz of Tampa including the salesman known as "Chrisitan" and whoever is in the managing position for that specific dealership was an absolute and utter joke and disgrace to the Mercedes brand. They conceived a plethora of lies and promise that were then not delivered as to be expected from a customer such as myself paying a such a premium price for the car that was purchased. I had then followed up with Mercedes corporate for the parts that were missing/broken and an official complaint was made, )sadly since then nothing has happened to resolve any of these issues. I appreciate the Sarasota team especially for the employee known as Lisa because i was then given slight closure and satisfaction with the service I was provided being the issues originally derived from the dealership where the car was originally bought. For any further information about this case or where it will lead please do not hesitate to contact me personally on my cellphone.

Fixed issue. Price reasonable. Polite staff. Work performed on time per schedule.

Taylor made it happen from start to finish. Hands down the best dealership in Sarasota.

Excellent routine service for 2 cars. Loaner was easy and straightforward. Service Manager Brett was outstanding - full of energy, clear answering questions and timely with delivery of the work and the paperwork.

Purchasing a car was easy especially during Covid. Staff was great! I recently had a routine maintenance which was managed efficiently by Stephen. While I waited an employee even faxed a personal document for me. Great overall service!! I’m a very satisfied client. Caryn Stolarik

Brought my auto to Mercedes of Sarasota for some service work. I was a waiter(for my auto). repairs were done in less than an hour and the repairs were perfect. They have always been the best.

Good quality service. Tech was very nice and professional. Got a loaner without any hassle. just dealt with good people.

I had the yearly service.

Outstanding. Everyone was extremely helpful. This dealership is first rate.

Randi in service is awesome. Dropped my car two days early and she took my car right in. I had to leave town and had limited cell service. Randi made sure everything that needed attention was handled when I returned. Highly recommend!

Experience was weak for what are supposedly the finest cars in the world. Service representative is lovely, however I asked to order replacement key from Mercedes Benz because the key I have is broken. I was told that I can't have one (Buy one) because there are only 4 replacement keys in the country and that I should use duct tape on mine (Not kidding). They would not sell me a key. Absolutely unacceptable. Called and left VM for manager twice and have still yet to receive a call. This was almost two weeks ago. Beware - ZERO customer care.

Best experience buying a used car in 10 years. I have been given the run around and over pricing by so many dealerships, I didn?t think I would find a dealership I could trust. I saw a car online one day and called the dealership, and from that first interaction with Steven William it?s been great since. Best car buying experience in 10 years.

FIRST SERVICE FOR MY GLE350 . EVERYTHING WAS GREAT AND BRETT WAS MORE THAT HELPFUL.

Service department is more focused on up charges for service work; windshield wipers, DEF Fluid… I Brought my 2016 MB Sprinter Motorhome in for annual service; oil change, inspection……as I have done for 5 years. Service department more focused on trying to sell me new windshield wipers and DEF fluid instead of doing their “professional service”. Windshield wipers are only 2 years old and working fine…. They tried telling me that my DEF was low… comical as there is no DEF gauge or dip stick… I just filled it up until it spilled out 10 miles before I dropped it off. I Pick up my MH, drove it home and proceeded to do my “standard check list” before heading out on the road. Tires pressures were all off the manufactures recommendations…. I had to inflate myself… scares me to thinking if they did all the other work/inspections… brakes, suspension…. Mercedes please focus on doing a profession job vs trying to sell up services that are not needed. Thanks

Extremely satisfied! Had no issues bringing the car in and they were extremely fast fixing it and picked it up the next day.

Best experience buying a used car in 10 years. I have been given the run around and over pricing by so many dealerships, I didn’t think I would find a dealership I could trust. I saw a car online one day and called the dealership, and from that first interaction with Steven William it’s been great since. Best car buying experience in 10 years.

Taylor Williams is the greatest - with professionalism, customer service, knowledge and information, and communication. The BEST. I arrived late in the day with flat tire. Taylor secured a loan car for me and while my car was there also noticed and took care of other needs it had.

My wife and I were visiting Sarasota from VA (about 900 miles from home) when our vehicle advised us of a "Low Coolant" situation. Then we got a text message from our home dealership and next we got a live call from our home dealer. Obviously, we had to do something quickly! I drove in to the Sarasota Mercedes-Benz dealer and immediately felt welcome. From the happy valet in the driveway to the smiling Assistant Service Manager, Taylor Williams, I was made to feel at home and cared for even though I was an out-of-state visitor. Taylor arranged for Senior Technician David Apgar and Senior Mechanic Felix Gonzalez to analyze and then repair my vehicle's oil coolant system. This process took several days but Taylor arranged with Kyle Leete, the Loaner Vehicle Coordinator, for me to have a loaner car during the service time, which allowed my wife and me to continue our visit in the area. I would definitely recommend this dealer to anyone, and the highest compliment I can give them is that "I wish they were much closer to my home in VA!

I recently purchased with Peter's help from online inquiry and drove from Clearwater to buy after placing on hold! Great communication and very easy purchase. Highly recommend and will definitely be back if ever in the market 🥳

Excellent response to my service requirements. The only issue I had was that they did a terrible job at washing my car after the service. I didn't have time to get the car properly washed by Mercedes. I took it to a car wash the next day.

Lisa was great to deal with and my car was done very quickly. very satisfied

After driving from NY to FL I discovered that a coil spring broke. MB of Sarasota was the closest dealer. Unfortunately the part had to be shipped from Germany but my service advisor Michael Bodmer kept me informed throughout the process.

No worries! Always taken care of and friendly service and sales.

Thorough Service. Employees are friendly. waiting facilities are comfortable.

Randi Doyle! Superb representative !! Dealing only with Randi since 2005 and four MB cars. On time on schedule with only the truth!

Great service. Taylor Williams (representative) is awesome! Super professional and knowledgeable. And I got my car back, fixed, in less than 24 hours!

Very good service and my service advisor was exceptionally helpful, kind, and professional.

I was greeted by one of the best salesmen in the business, Mr Bill Zimmerman. He made me fell welcome and instructed me on the new technology during our test drive. After the purchase he took his time to over many details that made the buying experience so easy.

When they get it wrong they admit it, and they make it right.. I had some issues with my first service experience, but they went out of their way to remedy things.. it led to me doing my 5 year/50K service early there.. I’d recommend this dealership..

From start to finish I had a good experience with Peter Bolduc ordering and delivering my new Mercedes

Vehicle in for 3rd recall. Brought in at 9:00am. Promised for afternoon. At 5:00 pm checedon status. Service Advisor left early and Vehicle had not begun serving. Drove over an hour to home . Drove back next day to retrieve. Recalls completed and vehicle returned to service.

I always have great prompt service. I love Mercedes benz of Sarasota

Brought my MB in for service for a side marker light. Though a small item, Brett Ferrucci always makes customer service a great experience. Top notch all the way!

50,000 mile service new tires and new brakes the car rides like new

We bought our first Mercedes’ at Mercedes of Sarasota. We worked with Scott Tierney. He was so easy to work with. Listened to what we wanted. Showed us all the features. Jason in finance was informative and made the process quick. Highly recommend.

Brought my MB in for service for a side marker light. Though a small item, Brett Ferrucci always makes customer service a great experience. Top notch all the way! Great dealership

Great service. Easy to make appointment, finished when they said they would.

Mercedes Benz Sarasota and my Service manager, Brett Ferrucci, are a pleasure to work with!

Brett is the best! Our Mercdes has been cared for by Brett and team for years. It has almost 200K miles and continues to drive like a dream. We are planning for our next Mercedes and are very satisfied. This will be our 3rd Mercedes owned. Service always sells the vehicle! Thanks Brett!

Friendly, professional and kept me informed. The people who worked on my car did an amazing job. Highly recommend their Service.

It was great very personalable helpful clean area nice everyone was friendly at all times

We purchased a used car from Allen on a Sunday! Allen was excellent at explaining everything about the car we were looking at. We will consider future purchases there. The showroom, waiting room and offices were immaculate. Mercedes-Benz of Sarasota we will be back!

Service support team was awesome. Drew was excellent with timely response and funny guy!

My rep, Shawn Bennett, always makes sure that all my concerns are resolved and that I am able to wait for my car within a reasonable amount of time.

Great service department! Brett was outstanding, he is fast, friendly and knowledgeable! He emailed me pics of the tires that needed replacing, and I am grateful they found this issue during my routine maintenance. Very happy with this location!

We had a great experience thanks to Scott in sales and Jason in finance. No pressure. Scott took his time with us. We picked our first Mercedes and she is beautiful. Gave us a great deal on our trade. Jason made the financial process a breeze. I loved that they do not try to sell you 15 different warranties. We highly recommend Scott Tierney and Jason in finance.

Very nice staff.. very polite.. I felt good at Mercedes

I have been servicing my 2018 E400 Cabriolet at MB of Sarasota since moving from Texas to Florida in 2019. They have always done an excellent job servicing my car. My service advisor retired from the company. Steven Appollini is my new advisor, and with my recent service, which was the last before my initial warranty expires, was terrific. Steven had the car thoroughly inspected and found several items that needed to be addressed I wasn't aware of. He had the work performed at no charge to me. I have great confidence in MB of Sarasota and their staff and look forward to continuing to work with them in the years ahead.

What a pleasant surprise. Took my car to Mercedes of Sarasota for the first time. It was such a great experience from the time I arrived until I left the dealership. Had been going to Tampa while in Florida and wasn't happy with their service. My service writer Mike was so friendly and helpful. My car was ready when promised and even had shuttle service from the dealership to the University Mall and back. Charlie was great and very funny...should have been a comedian!! My sister came with me and might consider buying a Mercedes for her next car, because of the great service provided that day. Plus, the dealership was immaculate and the hot cookies were fantastic. Thanks Mercedes of Sarasota.

Work done earlier than promised and complete. Didn?t get an email invoice of service as promised though.

Very friendly staff and speedy service. Excellent work ethic.

Being my first time they kept me informed along the way. Good 1st time experience is always a good thing

Worst business I’ve ever seen. Jim Foulkrod Service Manager on the phone was talking some nonsense If I could give them a 0 star review, I would

Great vehicle with all the advanced safety features.

Walked in with nail in rear tire. Mike, although busy, was able to get me processed and got the tire fixed within a short period of time.

After one unhappy experience this dealership went out of their way to ensure there wouldn?t be another! All good very professional.

We love our new GLC from Mercedes of Saraota, unfortunetly our new relationship with Mercedes Benz has gotten off to a bumpy start since our new GLC has a machanical issue. That being siad, our Dealership team of Ernie W. GM, Serv Mgr Jim F. and Salesman Bill Z. and Tech Bill have been so professional and appologetic. When you purchase a new car you expect it to be perfect but in an environment with 3rd party vendors, supply chain issues etc... sometimes through No fault of the Dealer that just may not be the case. This being our first Mercedes we went into this with high expectations and while we've been a little disapointed we feel our Dealership Team has been our Advocate. We apprechiate the dealer providing us with a comperable loaner while our car's issues are resolved. Our Dealer has done an excellent job of communicating keeping us posted along the way. We highly recommend Mercedes of Sarasota. In this reviewer's opinion this leadership team has extensive Mercedes experience and is truly committed to excellent customer service.

This Sarasota Benz Service Department, was absolutely outstanding, in every step of servicing my car. From the service ppl on the phone, desk, to the Mechanics who serviced my car & the staff who washed it. Excellent job.

Very good costumer service ,did not had to wait to long to the work being done in my car. Very profesional !