Zu got me in for a same day emergency appointment. Excellent service. Very clean and updated dealership.

Once again Randi Doyle delivered. Returned for a scheduled visit and was very pleased with the prompt courteous welcome and efficient appointment, finished early and was on my way. Randi continues to deliver a very high level of service.

Excellent service as usual.

Insulation on bottom of passenger side became loose. Was repaired at no cost and the tow, because of Mercedes and me was without charge. Completed in record time kudos to the service department and the service advisor, Brett, who kept me informed as the car was repaired

Everyone was great! Very helpful and accommodating!!

Excellent and fast service. Thank you!

Great service from Brett and his team.!!

The people and location are second to none. Everyone is eager to help with all of your needs and the service area is spotless!

Service department and car loaner was just as expected with no problems. Wait time was minimal.

After an unexpected tire blow-out which was unsettling, my experience here was wonderful. Lisa is exceptional, the experience was professional, friendly, efficient, and relaxing. My bad day was turned around. George, on the sales team, was also great. I decided to check out the new Mercedes models while I was there. He was personable, professional, informative and no pressure. I was concerned going to this dealership, though it's my only option in the area. An experience I'd had in early 2020 wasn't positive. Thanks Mercedes of Sarasota!

Five star service. I’m really happy that you picked up my car and then brought it back In this current environment it very nice to be treated kindly

Great Service and friendly Staff

Exceptional customer service and awesome car - I highly recommend this dealer

Not only did they pick up my car for service, they brought me a loaner. Everything was done, paperwork was emailed to me and the employees were friendly. Thank you.

Have always received great service in the Sarasota location. All staff are friendly and helpful.

Everyone at Mercedes of Sarasota is super friendly and welcoming, they took the car and had it ready in no time. Very pleased with their services

As always, respectful . efficient and seamless service experience.

Excellent !

Excellent experience. Giovanni is an amazing Service Advisor and took great care of us.

Randi Doyle, the account manager provided Excellent Customer Service and the entire visit was positive with a positive result.

Friendly, professional service. Outstanding!

Recently Mercedes has made some changes in their service department; they were much needed. I've been a Mercedes owner for nearly 20 years so my experience with the Sarasota group is vast. My past visit was more pleasant than it has ever been. They are now far more efficient and customer oriented than during my past need of their services.

This was my second visit in over one year of having my car -for maintenance and warranty work. The work has been done on time and everybody in the dealership has been very helpful and professional. The experiences have always exceeded my expectations!

Always professional service.

Efficient and very good on top of the friendly staff.

Always prompt professional and friendly service at this dealer. I will always return here for service and purchasing. They have a great team who are always there to help.

Bret is an excellent agent. Timely follow up. Accommodated a loaner not being available

I always have a pleasant experience with my service representative Steven

The Service Team is unparalleled in their professionalism, craft, and guest service. I have never enjoyed spending auto repair dollars more. Thank you!

These people will make sure that you're takin care of and that you have the best buy for your money in the best car on the road.

Our service rep Giovanni was prompt, courteous, and very effective in assisting us with out repairs. A read speed sensor for our 2017 Winnebago View (2016 chassis) was covered under warranty. That was happy news. Our B service, coupled with transmission, service was very expensive, however, Giovanni helped a bit by finding coupons for us. I never imagined MB might have a coupon. All was done in a timely manner and the people we dealt with were friendly and professional. Well done MB Sarasota.

I decided to have the Mercedes Dealership in Sarasota repair my 2000 SLK-230 as the top would not properly open. They were able to fix the problem by adjusting and lubricating the cable connection that locked the top at the windshield. The service associate Steven called me prior to making the repair and explained the problem and how it would be corrected. Excellent communication and expedient repair.

My vehicle apparently contacted the dealer because of an impending problem with a tire and wheel. My service rep found that I had an extended warranty the took care of everything but a small deductible

all is good

Ask for service writer Shawn Barnett, first class all the way.

The car service B was done quickly and efficiently while I waited in a large area. The area was cleaned after the couple across room left. All staff members were pleasant, helpful and polite. I have been a repeated customer who has never been disappointed by the work done nor the consideration of the staff.

Had the GPS updated on my 2013 E 350. My car has been serviced from the outset here with Steve App. as service mgr. My car is virtually brand new and ready to roll for another 8-10 years at least!

It?s just the beginning of the year and having crazy luck with my tires! First with a ripped tire, now with a screw puncture causing an irreparable damage but because of a great service at Sarasota Mercedes Benz - it was replaced in no time! Thank you again Steven Appolloni and the service crew for always going above and beyond! You guys rock!

Had excellent service. The customer service was great. Called for needed service and was scheduled the following day.

As usual the personalized service was impeccable!

My service manager Randi, is wonderful. I have always had great car service and customer service :)

Another great experience with the service at MB of Sarasota. Thanks for keeping the GT moving in the right direction.

Randi was professional. Everything was complete as planned. Need a little better car availability for loaner cars

Randi, my service representative on many occasions, is quite professional, knowledgeable and always helpful. Service is always top notch and very timely. I only have great things to say about her and the team at MB of Sarasota!

The service staff was polite, thorough and on-time. I made an appointment, the loaner car was ready immediately and all was taken care of as promised.

The experience was flawless, they took care of everything including washing my car.

We needed a new tire and Brett our service advisor was awesome! He took care of it and handled everything smoothly. Our wait was minimal, the dealership was very clean and very sanitary. There were masks there if you needed them, And every pen that you used was individually wrapped in plastic for sanitation. People were very helpful and attentive. I would not hesitate to take my car back to this dealership.

It is always a pleasant visit to Mercedes Benz Inn Sarasota. Judy is always a big help in every way. Seamless service

Zu was very knowledgeable, personable and helpful

Every service call is always the same, EXCELENT

Ken was an amazing salesman! He made the purchase of our vehicle an easy process. He was very accommodating. I highly recommend him. Jason in finance was great too!

Great service. Easy to make the appointment and service was fast, friendly and efficient when I arrived.

WE HAVE HAD A MERCEDES FOR AT LEAST 20 YRS. AND WOULDN'T HAVE ANY OTHER CAR. THE SERVICE IS WONDERFUL. THEY ARE PROMPT AND EFFICIENT WITH KEEPING MY CAR UP TO PAR, AND LAST BUT NOT LEAST JUDY SCHWEITZER HAS BEEN SERVICING MY CAR AND IS ALWAYS ON TOP OF ANY SITUATION. SHE IS TH BEST. KUDOS MERCEDES-BENZ

Great experience at Mercedes of Sarasota. Great salesman and painless Checkout. Best and easiest car purchase ever.

Painless experience. Very knowledgeable staff. They were very fair and accommodating. Very well run organization.

Service was wonderful to meet my immediate needs with a reservation. Thanks again.

Very nice facilities. Waited for service and wait was certainly reasonable. Thank you Randi.

Always exceptional service. Great communication throughout repair or service. Brett is the best!

REALLY NEAT PEOPLE AND FAST SERVICE IN / OUT

Competency and courteous.

Randi was attentive and professional. Excellent quality and value.

Service was thorough and efficient. Brett Ferrucci clearly explained all that was done.

My overall maintenance service experience was excellent. Very happy with the cleanliness of the facility and my service representative.

I just walk in without appointment , warmly welcome by Mr. Foulkrod service manager after discussion abut the problem with my car the car was taken care professionally and efficiently, Mr. Foulkrod is extremely professional and cordial ,I congratulate you to have in team.

In my opinion I did not need the usual annual or 10k service because of my low milage over the past year. I asked for an oil and filter change and left with a $150 charge versus the usual $500 plus. No sales pressure from the service advisor which I much appreciated.

Alex did a great job taking care of us!

The best or nothing... this is the real true about this beautiful cars and the dealership in Sarasota. Always a pleasure to go there.

Thanks to my service advisor, Randi Doyle, it was a seamless experience. Randi stayed on top of things and kept me in the loop so I knew what was being done and when my car would be ready to be picked up.

Mercedes has always serviced our cars well. We have been with them for 11 years now and no complaints.

Service advisor Steven Appolleni always goes above & beyond to make sure we are satisfied and provided with excellent service. Wife's C250 & my GLE350 are in good hands. Service manager Jim leads a fine crew. You have earned & deserve 5 stars all the way.

John Zuccolo of Mercedes Benz of Sarasota, in giving generously of his time and extensive knowledge, is truly a 5 star example of customer service.

Great service! Always very helpful, professional and sweet. Beautiful facility, very clean and organized. I live quite far away from them, however they have no problem with catering to my needs... with a big smile on their face. Thank you so much for going out of your way especially for me. Thank you guys!

Will Bean was super helpful and stayed until the process was done even though they were closed.

Great service! Always very helpful, professional and sweet. Beautiful facility, very clean and organized. I live quite far away from them, however the have no problem with catering to my needs... with a big smile on their face. Thank you so much for going out of your way for me. Thank you guys!

I recently worked with Tucker Kittle at Mercedes Benz of Sarasota. He was quick to respond, always answered questions and replied to phone messages quickly. He worked hard to find the exact vehicle I wanted and kept me informed during the build, shipping and delivery of the vehicle. I highly recommend Tucker and Mercedes Benz of Sarasota!

I had a fantastic experience at Mercedes Benz of Sarasota. Bill Zimmerman was the perfect salesman. He was knowledgeable, but not pushy. He was willing and able to show me every car and its features. I'm very happy with me new E350 and with my experience buying it.

We loved working with Tony. He was very patient and helped us with several different vehicles looking for the best deal for us. He was knowledgeable, professional and courteous. It was a real pleasure working with Tony and his team. Even the finance department was a pleasure to work with. We also went though an in-depth training of the vehicle with John who was amazing! We felt at ease and comfortable every step of the way. Kudos to the team we appreciated the amazing experience:)

The service department was very efficient and provided a loaner car for the repair which was much appreciated.

Kurt Raguth was great to work with. I’d definitely recommend him to anyone looking for a car.

Randi Doyle is always accommodating. Your service is great. The bathrooms clean. Snacks and water while waiting. I don't know how much more you all can do to please the customer. Your team is the best! As an effort to show our appreciation, my wife and I will give discounts to any of your employees and their families for income tax preparation services. You may forward this email to anyone. Brian and Luz Matlin (941) 662-7213 brianandluz@yahoo.com

Kavita went above and beyond helping us get exactly the car we wanted and quickly. Thanks

Very professional and explained the recall services.

Very professional. Very focused. Very supportive. Found my dream car. Thank you.

Overall good experience! Made buying and signing process smooth.

Very efficient booking process. Check-in was smooth and the appointment went as planned. The waiting area was very clean and sanitized regularly. Lisa was very efficient and friendly to support the appointment.

Very professional customer focused organization.

Very professional & trustworthy. Always a pleasure.

Our salesperson was so professional, responsive and helpful—and was supported by an exceptional staff. Couldn’t have been more pleased—and pricing was very competitive to boot!

The service managers were extremely friendly and attentive. Giovanni went out of his way to help me try to locate an object I left in my loner.

excellent service, especially by Giovani

Nothing but good things to say about my most recent service experience. My advisor Brett Ferrucci had everything ready for my appointment. Car was taken back soon thereafter, work performed and car returned serviced and washed faster than expected. All good... Completely Satisfied!

They did a great job and washed my car also. I would recommend this dealership to my friends and family.

Great service department efficient Better to book on line difficult by phone as got diconnected

This is the second time I?ve been to this dealership Giovanni has taken such good care of me He has my car cleaned and I don?t have to rush for anything . The loaner car is always ready without any hassles. Giovanni take care of me coming and going. Thank you Giovanni

Second wheel sensor to go bad. Two to go. Disappointed that these go bad with only eight thousand miles on the vehicle. Replaced under warranty with no problem. Just don?t appreciate the hassle of getting the repair done.

As a longtime Mercedes Benz owner and currently the owner of 3, a ‘94 E320 convertible, a 2015 S550 and a 2016 GLE 350 I’m very familiar with the cars and dealerships. I have never been treated better or more satisfied than on my 2 most recent visits to Mercedes Benz of Sarasota’s service. Both my E320 and GLE 350 had what can best be described as unique problems. Fortunately the service department was able to resolve all issues. I was treated as a valued customer. I especially want to thank Service and Parts Director Scott Coyner. After carefully listening to me try to explain the situation with both cars Scott simply told me to bring them in one at a time and he would make sure that the issues were properly dealt with. They were and I am a satisfied Mercedes Benz owner once again. My thanks to Scott and his team. Steve Digilio

Everything went smooth and Lisa was great!!

I had a wonderful experience servicing my ES350 convertible! As soon as I walked in I was treated with the upmost respect and straight ahead sincerity Jim Foulkrod the service manager, answered every question to the best of his ability.Jim has a great pride in this dealership and truly Loves and believes in the Mercedes benz product. I have been well educated on not only the product but also Mercedes and the dealership. I certainly feel welcomed to the Mercedes family and am very comfortable asking for service, knowing that I will be satisfied. I am looking forward to purchasing another Mercedes, and having a long happy relationship with Mercedes Benz of Sarasota. Truly a class act !!!!!

Great experience. The sales person was extremely helpful, and knowledgeable about the G Wagon. The car was delivered before the promised date. I will continue to do business with the dealership and will recommend it to my family and friends.

The sales team was very helpful and they went out of their way, to make sure, they found me, as close to what I was looking for, as possible! I truly did not expect that from such a high class dealership. Everyone there was truly amazing!! Thank you!!

Went in at 4:30 with a nail in my tire. They took care of it without an appt in an hour and even washed my car.

Terrific attention to detail and needs. Thanks Lisa and staff.

Brett is outstanding! Prompt, courteous customer service. Thank you Brett

Attentive staff and service department.

Quality service

Service representative Giovanni communicated well and with short notice was able to provide a courtesy car from the dealer. Many thanks to him for his time and concern.

Good service

Mercedes-Benz of Sarasota is a very professional place to do business. They take in account the customer’s needs. They are thorough and professional. Our service advisor, Peter Bolduc, made the buying process informative focusing on what was important to us with no pressure. When we needed service, Peter picked up our car while dropping off a loaner. I would highly recommend Peter and this dealership.

Bill Zimmerman was very helpful and knowledgeable regarding our 2021 GLE53. Learning about the operation of the car from Bill’s experience made our transition smooth.

This was a walk-in service. Not an emergency but important enough for me to stop in and have it checked. I could not be more pleased with the friendly and polite treatment I got. A download update was performed and I was able to drive my car home with confidence. Mercedes is a class in itself, your service and treatment is a pleasure!! Lilli Overkamp

In and out in no time at all. Very nice folks too.

Good job as always. Timely and courteous.

Without question, the quality of the car is important, but the quality of the employees and the service they provide is of utmost importance. My service coordinator, Judy, is absolutely terrific. She knows the product line and offers really outstanding advice and service. She is the best! I frequently recommend Sarasota Mercedes-Benz and will continue to do so.! Great job everyone! Daniel Kennedy

Excellent experience. Mr. Kittle is a true pro. Very satisfied. My GLS 450 is Amazing.

Service on this Airstream Atlas (MB Sprinter)was punctual and comprehensive. In our previous experiences with MB service (we have two MB cars) it has been standard to wash the vehicles before delivery. Since this vehicle is a Sprinter, perhaps dealer does not have a proper car wash, but it was returned quite road dirty. An. service representative named John took nearly an hour out of his schedule to review all the electronic workings of the vehicle, including NAV and other systems. The we greatly appreciate. John was thorough and professional in all respects...thanks John.

I had a very great experience with the helpful staff. John was amazing . Taking over an hour to show me the features and various settings on my new Mercedes. Arnie was so very helpful as well and said to call any time I had a question. Jeanine was a very kind and warm sales lady. First class dealers!

Recall on sunroof. Check out. No issue. In and out in an hour.

Great service, done early and car was washed and clean! easy to make an appointment and the waiting room was nice and clean

Steven was wonderful to work with!! He followed up, answered all my questions, made sure everything was perfect for me. I hope to work with Steven again when I need service!

Brand new Mercedes Sprinter 25’ RV, on our first trip and the engine light came on. Manual says “get to a dealer”. Called the nearest dealer only 10 mins from where we happened to be, they gave us a same day appointment understanding that this was going to impede our trip and we were on the road. Service from phone call to appointment to diagnosis was top shelf. We were back on the road, bad sensor repaired, and onto our destination in less than 2 hrs. You can’t ask for more than that. Great experience for which we are very appreciative.

Under Randi's direction, maintenance was performed quickly, thoroughly and efficiently. Great service experinece

Very impressed with the facility. My first visit and everything was handled very professionally. Very satisfied.

Service is always professional and timely. Staff is friendly, knowledgeable and efficient. Great place to have your MB serviced! Randi is a terrific service advisor.

Efficient, polite, listens, cares. Great Dealership in general.

As usual I got great service with great communications.

This is the fourth time I have been to M-B of Sarasota for service on my vehicle and they continue to earn my admiration. Randi Doyle, my Service Advisor, had all the paperwork prepared when I showed up and walked me through not only the work that would be performed, but also assisted with putting me in a loaned Mercedes to drive while my car was being serviced. The work was completed in the time promised and I could not have been more pleased.

We have purchased three vehicles from this dealership over the past 10 years and each experience was a very nice one. Of course, purchasing a car is only part of the transaction and it is the on-going service that really makes the car-owning experience. MB of Sarasota has an excellent service department. They are all professional, courteous and keep you informed of what is happening with your car all along the way. I either wait in their comfortable service waiting area, or have a cup of coffee and a snack before getting a ride home. Then when my car is ready, they come back and pick me up. It could not be any easier. Judy is my service tech, but everyone I have spoken with there is fantastic.

Everyone at the dealership was courteous and friendly. There was never any high pressure salesmanship used by George my salesperson, I received what I feel to be a more than generous deal by the sales manager and the post sale upsell was what you'd expect when buying a new car, with all options clearly laid out and again non- pressured. The facility is clean and all employees were practicing proper social distancing and disinfecting procedures

I much appreciated the assistance provided by my new Service Advisor - Mr. Ryan Johnson. After years of dealing with one gentleman, I was somewhat apprehensive of the change however, R.J. made me feel very comfortable and he proved himself beyond expectations. Thank you.

Very good dealership, sales and service. Special shout out to Judy Schweitzer who took care of me on my last service visit.

Very friendly and professional Service Department

Pleasant and easy to deal with from making the appointment thru to getting our Sprinter van serviced.

Very thorough very efficient very knowledgeable…… Pleased

The staff at the AutoNation store was knowledgeable and well informed, very helpful through the whole process. Excellent service.

Service is excellent . I did not buy my Mercedes there but they have excellent customer service.

Service advisor extremely helpful and got me in quickly

Great dealership . Felt very welcomed and attended with a smile!!!

I had a warranty repair which was quickly handled

grate jo

Brett was awesome as usual. Kept me informed of the progress on my vehicle. Made sure I had a loaner car to still get to work etc. Brett always goes over and beyond to help me with the repairs on my car.

Will Bean, my sales agent did an outstanding job...KNOWS HIS BUSINESS... Dealership is everything you would expect for a 1st class AND MORE.

It was just routine maintenance, but everything went smoothly with no problems.

Always an easy experience. Wouldn’t take my car anywhere else!

Brett a fantastic service rep!All my issues were resolved completely and correctly.

Scott was professional,accommodating and honest. The experience was quite pleasant.

Of all the dealerships we have dealt with over the past 50 years, this dealership made it feel seamless and somewhat of a fun experience due to the sales person, Peter Bolduc. He made us feel comfortable and welcome while giving us a fair deal.

Very Friendly and Helpful. Especially service advisor Stephen. Thank You. Missing coffee cup tops and snack bar at Audi much more complete.

Service was quick and efficient. Steven dose a great job

as usual every thing went well.my service manager who i have had could not be better as is dave apgar who does my service

The service and personal treatment that I receive each time I stop at Mercedes Benz of Sarasota is superb - Steve is always more than willing to help with any concerns that I may have and answer my questions, and the rest of the staff are always very accommodating.

Lisa was incredibly helpful and supportive. She made sure to keep me informed. She also happily researched my warranty coverage

I only had routine maintenance done, but my service advisor made the experience pleasant with his efficiency and personable manner.

I particularly liked my salesperson, Jeanine, who was courteous, knowledgeable and willing to help me through the process.

Very pleasant sales rep with no pressure. Friendly, informative, and all around great experience. I’d g Highly recommend this dealership with a great experience. Also a very efficient process with much less time to complete the contract and transaction. Wonderful finance person as well.

My best car buying experience yet!

I’m always impressed with my service rep, Steven. He takes such good care of me. He makes sure that I’m updated on everything that’s going on with my car. I appreciate everything that he does.

Brett, MB of Sarasota service expert, provides the best customer care in my long experience with factory service providers. Thanks Brett for your always knowledgeable and kind attention.

Very awesome experience and top notch service. Everyone at this location is kind and puts in effort to make things happen. Will shop again at this location in the future.

Pleasant and easy to deal with from making the appointment thru to getting our Sprinter van serviced.

Janien was awesome! She worked her magic and we drove off in the car we came for. Very friendly atmosphere. Definitely recommend. Love our new E550 convertible. We couldn’t be happier. Thank you for everything!

Steven Appolloni is awesome at Mercedes Sarasota. Ripped my tire on my way to work and got my car in and a loaner right away, and had everything sorted out by early afternoon! He?s the man! Awesome service as always!

Great service and Judy in Service department is so easy to work with. Would highly recommend!

The dealership is easy to find and to enter. Was met by a representative to check appointment verfication. The area is very clean. All personnel were were very professional. I get treated very well. My congrats to the management and staff and the service personnel.

Very responsive to the problem of the convertible top stuck open. Provided a loaner vehicle within 30 mins and had the issue fixed in 24 hrs. Thanks

Excellent service. Appointment was honored and on time. Service person was wonderful and helpful.

All I can say is wow! As a first time car buyer, I never expected such a fun, smooth and thoughtful experience. Alex G. is an angel. He took me on an amazing test drive, completely blowing me away with safety features and luxe surprises in the car. After a bit of negotiation, I feel like he got me a FANTASTIC deal on my new GLC 300. Alex seemed to really care about me and wanted me to ultimately be happy in my purchase. Trust and car dealing would not seemingly go hand-in-hand, but Alex changed the game. To throw icing on the cake, he surprised me with a BIG RED BOW on my new purchase. If it wasn't COVID, I would've given him the hugest hug ever. Thank you SO much to Alex for a memorable and amazing experience. Also honorable mention to Debra in finance for getting me what I needed in the smoothest deal ever. MB of Sarasota, you've set an INCREDIBLY high bar!! (PS - everyone wore masks, and made us feel safe, unlike other luxury dealerships on the strip...)

excellent service and very timely.

James Kneski did a great job with providing information and a seamless transaction.

I worked with Karina and she was great! The best experience I have ever had buying a vehicle!

The best place in the area to get your Mercedes serviced. Last Saturday I was there for a small warranty repair. From start to finish it was a great experience.

Service is very good 😌 and the staff is friendly

Excellent service and care from Stephen Williams who was our sales rep.

Excellent dealership. They listen and try their best to meet your needs. They've only gotten better over the years.

Sales person was helpful and professional .

Had a great experience and first class service. Tucker is a true professional and made the transaction painless.

All I can say is wow! As a first time car buyer, I never expected such a fun, smooth and thoughtful experience. Alex G. is an angel. He took me on an amazing test drive, completely blowing me away with safety features and luxe surprises in the car. After a bit of negotiation, I feel like he got me a FANTASTIC deal on my new GLC 300. Alex seemed to really care about me and wanted me to ultimately be happy in my purchase. Trust and car dealing would not seemingly go hand-in-hand, but Alex changed the game. To throw icing on the cake, he surprised me with a BIG RED BOW on my new purchase. If it wasn't COVID, I would've given him the hugest hug ever. Thank you SO much to Alex for a memorable and amazing experience. Also honorable mention to Debra in finance for getting me what I needed in the smoothest deal ever. MB of Sarasota, you've set an INCREDIBLY high bar!! (PS - everyone wore masks, and made us feel safe, unlike other luxury dealerships on the strip...)

All I can say is wow! As a first time car buyer, I never expected such a fun, smooth and thoughtful experience. Alex G. is an angel. He took me on an amazing test drive, completely blowing me away with safety features and luxe surprises in the car. After a bit of negotiation, I feel like he got me a FANTASTIC deal on my new GLC 300. Alex seemed to really care about me and wanted me to ultimately be happy in my purchase. Trust and car dealing would not seemingly go hand-in-hand, but Alex changed the game. To throw icing on the cake, he surprised me with a BIG RED BOW on my new purchase. If it wasn't COVID, I would've given him the hugest hug ever. Thank you SO much to Alex for a memorable and amazing experience. Also honorable mention to Debra in finance for getting me what I needed in the smoothest deal ever. MB of Sarasota, you've set an INCREDIBLY high bar!! (PS - everyone wore masks, and made us feel safe, unlike other luxury dealerships on the strip...)

Great service Lisa does awesome job! Always have me in out

I've purchased several vehicles through the years, and this was by far my best experience! Salesman Tony Francel made sure everything from the sale to the closing of the deal was seamless! I was very impressed by the entire transaction; and will absolutely purchase future vehicles from Tony!

We typically do not enjoy the experience when having a vehicle serviced but that is no longer how I feel after the professionalism displayed by Brent (sp?) while having our E350 serviced the other day. Wow, talk about taking care of the customer, and ensuring we understood every aspect of the service and what we were entitled to from our prepaid services and warranty... I won’t go into details, but that is not the experience we had at the Clearwater Mercedes dealership. We bought this car for a reason, and service is a continuous process... it’s not about the sale; service is where the relationship grows. Great job... thank you.

Giovanni is my service advisor and has been since I Purchased my vehicle. He is exceptional. He makes the service experience so much better than it ordinary is when one has to take a car in for service. I highly recommend him and the dealership.

I would recommend Mercedes-Benz Sarasota to anyone they have a service manager JIM FOULKROD AND HE IS THE BEST if you have any problems.

Excellent specially the care and commitment of Traver Massetti He is the best. I hope become a car salesman because he the personality and the care every buyer need. This buying time was the best!!!

Although Sarasota Mercedes purports to be an AutoNation dealership with no haggle pricing I just attempted to purchase a used SL600 advertised in in Autotrader with an AutoNation logo listed at $19,995 and the GM Ernie said it was a “mistake”. He’s over riding the AutoNation pricing and attempting to get a whopping $35,000 for the car and I’ve filed initial complaints with both AutoNation and Edmonds.

Once again the service department at Sarasota Mercedes were flawless!

From sales to parts to service, everyone is a pleasure to deal with. I just bought a used e 350 convertible that had an issue with some hydrolics for the top. They went above and beyond in order to fix the issues.

After a long wait on my ordered SUV (due to COVID) it finally came in. We are extremely happy with it. Our sales person, Tucker was wonderful. He helped us through the changes needed because of the line shut down and year change on car with excellent ideas to keep the car the same as we had originally ordered. From the first moment we stepped in the dealership until the day we drove away and beyond he was and is always there to answer any questions we have, and with much patience. I would highly recommend this dealership. We are super thrilled with the car and the dealership.

The service. People are very professional and friendly.

Great customer service. Employees very professional

Stephen Williams was my salesman and was very professional in helping me purchase the GLK. He followed up and he will be my go to guy for anything Sarasota Mercedes Benz in the future. Love my car ?!

great sales and auto

I met Kurt when I walked into the dealership in sarasota. He was personable and very helpful. He answered all my questions and helped me buy a fabulous SUV. He walked me through all of the techy stuff on the car. I love my new Mercedes ❤️🎁🌲

Good job doing a regular service update to my vehicle.

We were pleased and impressed with Mercedes Benz of Sarasota. Everyone was wonderful, knowledgable and welcoming. Ken Johnson, our salesman was outstanding. He was professional, very helpful and always pleasant. He was with us from the time that we first saw the car until it was delivered. It was a terrific expirience.

Team MB Sarasota, as always did a fabulous job. I have three vehicles a GL and 2 S Classes. I’m in the very best of hands. Steven Appolloni is superb StephenTwohig (Sarasota, Cape Cod and DC)

Excellent service. Tucker was great to work with

Brett Thanks for getting our car fixed before Christmas and a loaner.

I worked with Alan Rybak who helped find a car for my mother. Alan was fantastic, professional and bent over backwards to help us through the process. No BS, right to the point and he even brought the car over to my Mom's house so she didn't have to leave her home. We aren't loyal to Mercedes but will be loyal to Alan for years to come. Make sure you ask for him when starting your car search.

Lisa was great ,do what it takes to keep her !! couldn’t be any happier with my service there !!!

My wife had to make a emergency stop here on our way down south. Steven in service was amazing and assisted her with kindness and respect - something which is hard to find in this type of business. I may start bringing this vehicle here for all repairs and not just warranty claims.

The manager Ernie Withers was extremely helpful when we had a problem. He responded immediately and made sure there was a resolution that was satisfactory to both parties involved. We would highly recommend this dealership. Arlene and Tom O'Keefe

My extraordinary Service Representative Steven Appolloni is a key factor why Mercedes-Benz of Sarasota is such an outstanding dealership. Steven is and excellent communicator and he always goes the extra-mile to provide my family the premier service and treatment that we always receive. Thank you, Steven.

Great experience. I appreciate their professionalism and attention to detail. Love my new Mercedes.

I recently purchased a New GLA 250 that the 2 passenger side tires sidewalls blew out on the drive home. The dealership took care of this right away. The car now has 3500 miles on it and the other side rear tire blew out in the same fashion the sidewall is completely disintegrated. I do not know if something is wrong with the set of tires or what but the answer I received from the Sales Manager was not one of great concern. We are now waiting until tomorrow for someone to get around to looking at it. I believe that something must be wrong with the car or entire set of tires for this to keep happening. I would expect a better answer from Mercedes I would expect exactly this kind of answer from ford or chevy... 12/21/20 - After the weekend I was contacted by the General Manager who has offered to replace the tire. This is more like what I would expect from Mercedes. I will update on this in the future as it is something that should not happen and if is happening to more than just me it should be known.

Everything from scheduling the appointment to pre-appointment coordination and post appointment follow-up was handled very professionally and efficiently. Judy Schweitzer is a terrific service adviser and I enjoy working with her. She was diligent in assisting me with a 3rd party insurance claim which was much appreciated. On the day of service, everything went like clockwork.

The service department is one of the best I have ever encountered. Great customer service area and very fast service.

This dealership has a professional staff, from the phone call , to the keys being placed back into your hands. Great service.

I had a great buying experience, from trading my used Mercedes to buying my new one.

Excellent service. The facility is clean and safe. My representative Judy Schweitzer is as always a pleasure to work with. She is very professional and will keep my coming back for all my future vehicles.

Tony was great! Simple, easy, and knowledgeable overall wonderful experience.

Scott was great!

Great service not too long of wait even though they were very busy.

It was easy to schedule the appointment for recall work. They were very nice, professional and efficient. The loaner car was great. The car was clean when it came back.

Always 5 Star Service. Will Bean is the best. Thanks

on time; loaner car available, judy schweitzer, asst. service mgr., is responsive and knowledgeable. no problems encountered. problems encountered

Great people . Excellent customer service. Very professional.

Ken Johnson the Internet sales guy was great from the start of ordering the car to the finish in picking it up at the dealership. I would highly recommend Sarasota MB

First time buying experience at MB of Sarasota. Was very pleased with the entire process. Knowledgeable and efficient staff.

My wife and I purchase a new crossover and our salesman Alfredo from Merchedes of Sarasota was very friendly and kind in helping our process go though smoothly

MB of Sarasota is great to deal with. Responsive, courteous, efficient...

Randi was very helpful in facilitating replacement of the battery. What too longer was the coordination between the repair person and parts to get the battery. There should be better coordination. Also, I was approached by Trevor to consider a new car purchase, which was of interest. However, the people to do the apprasial where too busy, despite having minimal traffic in the showroom; a lost opportunity.

Service is always good and this time it was completed before the estimated time allowed.

Excellent service, The staff are friendly and knowlegeable.

Kayla was an excellent salesperson and found me the car I wanted within a day. Delivery was smooth.

Competent but long wait to complete service. Facility comfortable.

My service representative, Judy Schweitzer, is great and so is the entire staff.

Just had my c300 in for its first annual service and could not have had a better experience. Brett and his team took care of me as soon as I pulled in. Nice clean spacious waiting area. I watched them work on my car through the glass wall. I was in and out in just over an hour in a serviced and washed car. Couldn’t be happier.

Service was as expected - outstanding Randi is as good as any service advisor I have had the opportunity to work with in almost 60 years of having cars serviced.

Excellent. Their driver George is the best. Knowledgeable, efficient and very professional.

Taking my GLK350 there for service is always a great experience. My service advisor, Judy A. Schweitzer always make sure my concerns about my vehicle is met.

I wanted to thank you for your awesome service today. Brett F was our service advisor. I brought in my wife’s ‘19 GLC300 for service, and you couldn’t have been more helpful, and the dealership as a whole couldn’t have been more efficient. As we’ve just moved here recently from Chicago, we’re happy we have a location close to our new home where we can come for reliable help...and certainly to get our new car when we’re due. Again, thank you to you and your team for your assistance.

Great service. Time from drop-off to pick up as estimated.

Randy makes everything pleasurable always brings a smile to my face she?s a pretty good asset for your company

Efficient service Easy drop off upscale waiting area

I discovered I had a flat tire while driving and went to the service area for help. I spoke to Judy Schweitzer, who has assisted me many times in the past and I was very pleased with her assistance in resolving my problem. She arranged the repairs and the transportation I needed to get home. She was also personable and reassuring.

Second time vehicle serviced for same issue. This time a new part was ordered. Will have to return vehicle to dealership a 3rd time to have item repaired.

Prompt, efficient, everything ready on time

The salesman was very polite and courteous. He showed me many things about the car I did not know. Thanks for your help!

I went in for the complementary tire rotation and it was so organized, hassle free, and quick!

Had an absolutely amazing experience with Tony! Everyone exceeded my expectations and made being a first time Mercedes buyer memorable

I had an appointment for a recall - replacement of an airbag. The appointment went smoothly and Steven was helpful. I got a loaner car for the day and that saved me a lot of waiting around. I was pleased with this service.

Very attentive, courteous, helpful and friendly assistance. Fast service, problems found and fixed in less than 24hrs. The best I've experienced!

This was a first rate experience all around. My Sales Advisor, Mr Francella understood my objectives from the very beginning and worked tirelessly to make sure they were realized. He made the experience .

As always my service experience was excellent, they constantly exceed my expectations through service and giving me the feeling that I was very important to them. This dealer defines the meaning of service excellence and quality of results. Extremely happy.

Alway received good service. Very pleasant workers.

Great service from start to finish👍

Great customer care and service. Was having trouble with a headlight no one could fix. Made an appointment with my service person, Courtney Jordan and all was fixed within an hour. Sarasota's Mercedes dealer treated me as a VIP. My next Mercedes will come from them. Thanks for excellent Customer Service!

Great service as always! Convienent making appointment and work done promptly

Always friendly service accommodating and knowledgeable

Every thing was done as scheduled - no surprises and done professionally! Randi was her usual professional self and a credit to Mercedez.

Each time I take my car to MB Sarasota, FL., it comes out looking and driving better than when it went in. Brett, my advisor, went above and beyond in dealing with the vehicles issues and understood my concerns. Great communication and support for my vehicle by the service department is the reason I will look to buy my next car with MB Sarasota, FL.

AWESOME, Ernie and staff are the best in the business.

The service experience is always professional & efficient. The staff are representative of the expression Mercedes strives for.

Great service...in and out quickly and the job done right.

We purchased a 2020 GLE450 this past October. Our Sales Consultant was George Hajal. We opted to order the car and worked with George to select the colors and features we desired, then waited for the car to be built and delivered. From the first meeting with George to final delivery of the awesome vehicle, he was knowledgable, professional, courteous and detailed. He kept us updated on the build status of the car and followed up after delivery to be sure we did not need anything. George made our experience with Mercedes Benz of Sarasota "top drawer". Thank you George for a truly exceptional experience and we look forward to recommending you to our friends and working with you again Dr. and Mrs. Douglas E. Williamson

Very proper , friendly , the job is well explained and done right , cars are given back washed ,loaners are the same as your car , staff very helpful

Excellent service. Courteous staff. My service Bret Ferucci was great. I highly recommend this place.

Courtney was a terrific service rep--professional and personable. All services were done in a timely manner and we appreciated the loaner vehicle.

Amazing customer service!! Efficient, polite and ready to accommodate my schedule.

GLE 350 SUV 2020: Great responsive service at dealership regarding factory recall of star logo ground-fault that caused car to not start and electronics to go haywire. Service manager, Brett Ferrucci was very attentive in getting fault corrected. (Not happy with the Mercedes Roadside Assistance in follow-up with status of tow truck after initial call. Received a call from a vendor/dispatcher after an hour who seemed confused.) Dealership facility is top-shelf.

Just what you would expect from a MB dealership. Thank you.

Judy at Sarasota Mercedes is the best....I bought my AMG S63 at Autonation and will buy my next one there because of how we are treated....

Zach was very helpful and the car maintenance was performed reasonably quickly.

Service Dept very friendly and helpful.

Picked up a nail in a tire, made one phone call and they found the time to take care of the problem the same morning!

Service rendered properly on time and vehicle cleaned.

Buying my Mercedes was a great, fun experience! The sales man to the service were helpful and available...keep up the good work!

I had my 2014 E350 repaired recently and had a great experience dealing with Randi in the service department. I was out of state at the time and Randi worked out all the details of getting the car towed to the dealership, working through the extended warranty program and keeping me well informed of the diagnosis and repair process. I would recommend this dealership and the professional staff working there!

Working with Tucker Kittle at Merceds-Benz of Sarasota was the BEST!!! He was helpful, took the time to find the exact car I wanted in Red, went over every detail of the car and how to use everything, and just made me & my husband feel like we were valued. He was an absolutely pleasure to work with. When we went to purchase the car it was shiny, bright and beautiful. I also have to give a shout out for Jason Killingbeck with helping us determine about an extended warranty and some other extras. Everyone at Mercedes-Benz of Sarasota are professional, pleasant & I recommend you go there for your next car.

Chat was a great help expediting service. Would not have worked without it.

Good service and efficient agents doing a good job. No complaints.

Bill was wonderful! Very knowledgeable and took the time to make sure that the C43 AMG was exactly the car I wanted.

I have always had a very positive experience at M Benz of Sarasota. When u arrive to have car serviced there is no waiting time... u r immediately greeted and taken to your service rep... mine is Judy, whom I always enjoy seeing. From there, pick up my loaner and that’s it... very smooth process...folks are friendly and accommodating.

My back passenger tire light kept coming on even after adding air as well as a weird service light “auxiliary battery”. I contacted James and he said no appt needed and that they could fit me in. I came in and waited and it didn’t take long. They ended up finding a nail in tire on the interior where I couldn’t see it. I was thankful they fixed that ongoing issue. The staff was friendly. Only issue I had was there are signs posted as you pull up that read “ no complimentary car washes at this time due to Covid “. Seeing the signs made me not think twice to tell the advisor not to wash my G Wagon because it’s got a wrap on it. They can’t be taken through a car wash so I always tell them to note the ticket but why would I if they have those signs posted? When they pulled it up I noticed water dripping.. I inspected it the best I could and didn’t see anything major but that was scary to say the least.

I used to dread taking my former car in for service at the local **** dealership. Little issues always turned into expensive lessons. Earlier this year I bought a 2020 Mercedes that was one of their courtesy vehicles. It came due for its first service recently so I called Mercedes Benz of Sarasota about 10 o’clock in the morning. I talked to a service advisor named Amy she said my service could be handled right away and would take about an hour. I have a dedicated service advisor, Givanni, who handled the paperwork and getting my car in for service and returning it to me when finished. Because the car was a courtesy vehicle they charged me nothing and returned my car to me cleaned and sanitized. It took about an hour as promised. Excellent service. Glad I made the decision to buy a Mercedes Benz.

Judy in service is always tops, she makes sure all is good for customer.

Service Advisor Brett Ferrucci was absolutely tops. We were bringing in 2 cars for service and the throttle module in my wifes car went haywire on the way. Brett was great in getting her car in off the road and shepherding it thru the repair process. I understand that problems crop up. But its how the dealer responds that counts. I couldn't ask for a better experience. I know his actions represent Sarasota MB. I couldn't offer a higher recommendation. He was caring, knowledgeable and very pleasant to deal with. Bravo, Brett and thanks!

My car went in for service - it was taken care of in a timely fashion. Judy in the service department always takes cares of her customers!

They treat their customers like family

My wife and I ordered a 2021 A220. It arrived faster than we expected! Kurt advised us as to the progress of the delivery and was above and beyond a great person from whom to buy this car. Best car buying experience ever. Highly recommend this dealership!!!

Very positive experience. Car is beautiful and had all the features i was looking for at this time.

All problems were identified and delivered to me for my consideration. I chose to have the Service staff follow through with, and I accepted their advice and trusted their integrity.

Bret helped me with an unexpected problem with my car. Had no appointment but he got me into a loaner and problem was fixed same day! He is great!

Even the loaner car had the radio tuned to my station.

Satisfied, efficient, pleasant, helpful, on tme safe

They were very kind and listened to our concerns. Had a few problems with our Volkswagen, but we feel they went over and above to make things right. Our sales person Janine was very professional and made sure we were happy before we left. Even though we bought a Volkswagen, they treated us like we bought a Mercedes. Very, very impressed!

First Class Professional Service

Great salesman and fantastic service

Steve Appolonia is a fantastic service representative. He along with this service department is one if the reasons I am a repeat buyer at this dealership. They make everything easy and the few times I have had a problem Steven worked very hard on my behalf to get something covered under warranty. I highly recommend this service department at Sarasota Mercedes.

My Winnebago RV is on a Mercedes Sprinter chassis. MB battery would not crank over engine. Thank goodness for battery boost. Took unit to MB of Sarasota. Battery tested weak and replaced under warranty. Been going there for years with my excellent service advisor SteveA. Perfect location, always treated well by all staff, appointment scheduling and of course SteveA. Really miss cookies!

I did not have an appointment but they got me in right away. I was out of there in 2 hours. Comfortable waiting area.

Awesome service and great service repair. I wasn?t there long which was good.

NA, my responses are sufficient. I was completely satisfied.

Drop off and pickup went smoothly. I appreciated the loaner. All work was done on time as promised.

Very pleasant buying experience. The service advisors are also very helpful and courteous. Definitely a customer centered dealership.

Good experience, easy to get a loaner, service rep tracks progress so you know how long it will be, everyone is very courteous,

Felt safe easy in easy out thank you

Fast efficient service. Work completed on time

Steve Appollonis did his usual great job on my 80,000 mile service. He has been my rep for years, and his service and the overall quality of service from the dealer have been the best.

Tony in sales was outstanding from beginning to the end.

5 Star Review. The employees at this location are so friendly and helpful

George was great. Made the process quick and seamless. No aggressive sales tactics.

We had out ML350 detailed. Mercedes Benz of Sarasota has the car all day. And did an amazing job. Our car came back like new. Not that expensive either. Highly recommend.

I was traveling from Jacksonville to Naples when I noticed an unfamiliar noise/ vibration.I thought it was possibly a tire issue. My husband directed me to the nearest Tire store and Lo and behold it was right next to the Mercedes Dealership! They could not have been nicer!!! I was traveling alone with my 65 lb dog and they invited us in to wait in a very comfortable waiting area.. It was 2:00 on a Saturday afternoon but took my car right in( my tire was bulging and separating) Had me back on the road in no time.... I can’t say enough good things about the excellent service I received!!!

Working with Ms. Randi is always a pleasure. Thank you .

Wonderful helpful and polite staff

Great service and very professional.

First serviceThe work being done was fine that’s not the problem. I was promised a rental car and they ran out. Could not get to my appointment, the reason I need a car. I have never been so disappointed in Mercedes Benz

From beginning to end, our experience with Brett was A plus! Great guy to work with. Very informative and thorough. Got everything we needed, and nothing we didn't. The car was returned in a very timely manner and was spotless!

I brought my car in for it's first year maintenance. It was done perfectly!

great customer service!!!

Prompt, polite, professional and friendly.

All work was completed in scheduled time. All work was satisfactory. Employees very knowledgeable and courteous

Our Mercedes GLC 300 needed a transmission and engine service. I called Mercedes Benz of Sarasota and received a quote and set up an appointment with Givanni. The service was completed in a timely manner and the facilities were very nice. I highly recommend Givanni and the service team at Mercedes Benz of Sarasota.

Thank you Mercedes and Sarasota you have a good smart workers and a kind and polite I recommend you to to everybody you’re so professional thank you

Giovani provides top notch service. Great experience, very professional

Tony was amazing ! The manager and Tony were the best we have ever dealt with ! Class act dealership that knows how to take Costumer Service to the highest level!

I arrived on time and was immediately greeted by my service adviser. One hour later the work was done and I was checking out.

I HAVE WORKED WITH STEVEN APPOLLONI (SERVICE MANAGER) FOR OVER10 YEARS AND HE IS TRULY OUTSTANDING. THE DEALERSHIP IS A TOP OF THE LINE OPERATION

My service consultant does an excellent job.

Excellent Customer Service! My Service Rep (Brett Ferrucci) is always courteous and helpful. I was in and out within an hour.

Fast professional and friendly

Friendly, careful, prompt, and accurate service.

Brought my car in for regular scheduled maintenance. My advisor, Givanni, assisted me in a timely and professional manner. My car was covered by the prepaid maintenance program and he confirm that there would be no charges that day. He also informed me that wheel alignment is not covered on the prepaid program. (I don’t remember being told that when I bought the car and opted into the program.) The waiting area was clean and comfortable. My car was done sooner than expected. Overall, a pleasant experience.

I?ve owned just about every line of luxury German cars and what I always found was it was better to find a highly qualified mechanic who specialized in that line of vehicle rather than go the dealership. The dealerships were always too bust or rude or ridiculously over priced. I?ve never in my life found a shop that come close to what Mercedes Benz of Sarasota is. Randi, our Customer Service rep is amazing. I?m never there more than 5 minutes when dropping off or picking up. The work is perfect. The prices as best as can be expected on vehicles that cost six figures. The facilities are great. The staff is great. The service is great. I?ll never go anywhere else

Overall our service was excellent. Our service agent is on top of things and important to the dealership she was able to keep me informed of any issues. This is key while sitting in a room with many people with face masks on while trying to social distance. The bathrooms appeared to be clean as well.

GREAT.. Jason has been awesome ! The Sarasota store has been so sufficient in every category!

Quality product. Great customer service. Nice amenities. In/Out! Pet friendly.

I am a little old lady with a little old Mercedes. I had to take my car in for a recall! WHAT SERVICE, loaner provided work done expediently, and they fixed my power seat for $100. Received follow up and had a terrific Service Manager, Randi! Fabulous. KUDOS Another great Auto Nation Dealer. I will be referring and returning.

Fastest easiest car purchase I’ve ever made. Thank you Peter Bolduc for excellent customer service. Peter was extremely knowledgeable, and helped me make the best choice between a C300 and a GLC300. Very happy with my GLC300! 🙂 Thank you again! Everyone there was super nice and professional.

Fast service & good Work !

We recently purchased a CPO E Class and had excellent service from our sales representative. Alan was very thorough and very patient as we considered a number or different vehicles. He then delivered the car to our home after the purchase and has been very responsive to questions we have had after the sale.

Brett is easy to work with and gives a feeling of doing what MB can on your behalf.

Employees were friendly, efficient and professional. Advisor Givanni Signorino was helpful and provided knowledgeable answers to our questions. We plan to return for future service needs.

I just had my vehicle serviced. The customer service I received was excellent as expected by Mercedes. Will always go to MB in Sarasota. 5 out of 5.

Experience better this time than a year or so ago. Friendlier faces and helpful and prompt. Thank you!

My service rep (Brett) is great!

We were very pleased with the service we received. Tandi, our service advisor, was pleasant to work with.

Very pleasant buying experience. Both Steve and Deb were great to deal with.

I cannot comment on the quality of repairs as there was nothing that I could "see" or feel in the driving of the car that made me take the vehicle in for the factory recall. The repairs appear neat and clean. The Customer Service is, as always, outstanding. The entire process was painless and the loaner vehicle was also, outstanding.

Excellent as usual! Judy sweitzer my service advisor too great care of the car Ready when promised! 5 star!!

Always great and love that they have a car wash and g wagon comes bask sparkling !!!

Outstanding service and continued accommodation from service rep Brett and Service Manager Jim . Thank you!

Brett was fantastic. Every time I come, he tells me how long it will take. It’s always perfect. In addition, he’s readily available for my questions. And the service performed has been excellent.

Everything was very good. Service done on time. Waiting very nice.

Givanni is fantastic and super helpful every time I have to get my car serviced. Definitely the best person to work with at the dealership.

Excellent - everything was done smoothly and courteously.

Great experience from start to finish! Alan is the best salesman, extremely knowledgeable and patient. All of the staff are helpful and professional. Definitely enjoyed my buying experience.

Brett in the service department is amazing!!! I had a loaner for 9 weeks because my CLA was having a transmission issue. He kept me updated along the way and would not give it back to me till it was a 💯 fixed!!! Rides better than it did before now!!! Highly recommend this place, esp Brett, best service advisor around!!!

Work performed as expected. Competitive cost.

Great service every visit. Thank you!

Jason my advisor, the best to have your service needs. He’s on top of anything you need. Thank You Jason

Work done in a timely manner. A little on the expensive side. Why is OANN on the TV in the waiting room??? Right wing propaganda is not what I want to listen to as a captive audience. Randi was helpful.

I had a last minute emergency come up and Giovanni was absolutely amazing. Totally took care of it in the last few minutes of the dealership closing!

I felt safe in the facility while everybody?s wearing a mask Brian was very helpful and professional.

Wonderful experience I would recommend friend or family member to go here.

Brett was very attentive, communicated the problem and solution and got the job done efficiently

Ther service is great. The peoplr who work there are outstanding, very professional.

We are on our second new Mercedes in 2.5 years and I’m sure our next will come from there as well. Dean is our go to in sales and we always felt taken care of and happy with the deal. Jason is our service advisor and makes everything seem so effortless. We just picked the car up because there was some condensation in both headlights. We assumed it was going to be an issue as my Cadillac Escalade has the same problem and My dealer told me “it will go away when they dry out”. Jason said no problem and got it taken care of with absolutely no issue.

Giovanni was extremely helpful and my car was done earlier than expected.

Giovanni has assisted me the last 2 times I’ve been in and I couldn’t be more satisfied with his service. He always makes sure all my questions and concerns are addressed and gets me on my way quickly.

As usual when our car needed service Brett Ferruci, our service rep., took great care about every thing and kept us informed about the progress along the process.

My service advisor Jason always goes above & beyond to give the best customer service. I never worry about my car because I know Jason will take care of me & he pairs with the best tech, Casey, who always provides phenomenal repairs. These employees are the entire reason I keep coming back to Mercedes Benz of Sarasota

It's always such a pleasure!

Peter Bolduc was very responsive. He made the process very and smooth. I was able to fly from Massachusetts and have everything done the same day. I was very impress with the attention and care the staff offers to clients.

Judy my service manager is professional and excellent to work with.

Great service and turn around of my 2006 300E CDI .Brett Ferucci was excellent to work with throughout the whole process. I would highly recommend them

This was my first follow up courtesy checkup where they rotated my tires and check all fluid levels. I reported I was getting an intermittent error on the radar sensors saying they needed to be cleaned. They checked it out and it turned out all that was needed was a software update. Very pleased and happy with the service provided.

No issues. Great facility. Excellent service. I will continue to have my work done there.

Friendly helpful staff in Service Dept.

Customer Service is great.Location is very convenient

Ease to speak with my service adviser and get appointment with a loaner car, car ready as promised, but very expensive service, but I knew going in as service adviser me of cost.

Both Alfredo Poletti, my long time salesman and Jamie Muldoon your General Sales Manager, who is a complement to your store are GREAT.

Judy was excellent! She was very on time with my appointment, had the problem solved, was able to provide a loaner. She is the best

I needed both a radiator and transmission repair and I had my vehicle towed to Mercedes-Benz of Sarasota. I was initially contacted by Service Advisor Brian Wagner who explained my options and then I was also contacted by both Service Manager Jim Foulkrod and Ernie Withers the General Manager. Their assistance was invaluable and even though I was a first time customer I was impressed with their professionalism and sincere desire to assist. The repair was made and I have become a fan of their dealership who I will continue to use for service or a purchase in the future.

Battery was dead. Call the service department and they made an appointment for me to get my car fixed immediately. Brought the car in and less than an hour I was back on the road.

Brian was very helpful and professional. The service was completed when they promised. I was very pleased with my first experience.

I have always received excellent customer service and treatment at this dealer.

Upon arrival all paperwork was in place and and ready to go. And then there was the ease of getting a loaner car. The car was ready at the stated time.

Jason, my MB service rep was professional, personable and knowledgeable. MB ordered my part and called for a service date quickly.

Great service Dept Fast and very helpful

This was my first experience with the service depot after buying my new car here. Very professional and efficient. I had some mud flaps installed and they got me out in no time.

I had a recent service done at MB Sarasota where I had a problem with the service that I received. I was contacted by MB Sarasota and the problem I had was explained to me, I should have called the shop first but I didn't. Once I explained the problem I was informed that the problem was intermittent and that it could happen at any time and that it could happen at any time. When it was explained to me it made sense and that the service was correct. Very happy with the quick response and the explanation. Very happy with the out come

Working with Steven in service is always a pleasure. Best service of any dealership I have worked with.

Jason Lewis is always helpful and friendly. I love my car. I bought it from MB srq. The dealership is wonderful.

Jason Lewis and Nick in Service do not disappoint. We are in Tampa area and are more than happy to make the drive to Sarasota for such excellent customer service and care.

This is a great dealership and their service is exceptional. My service rep Steven is always very accommodating and helpful in explaining what’s needed. They were great at making arrangements to have my vehicle towed and in providing a Mercedes loaner until my back ordered part came in. I wouldn’t hesitate to recommend them to anyone wanting to buy, trade in, or have their vehicle serviced.

Exceptional service from being greeted by name to having the work completed in a timely fashion. We always keep our Mercedes/Citation motorhome clean and appreciate the cleanliness of all in the service department. We have worked for over three years with Jason exclusively and trust his judgement on repair issues.

What a great service department. Sarasota Mercedes Service is finely tuned and AWALYS fixes whatever needs to be fix the 1st time. The wait time when arriving is less than 5 minuets and I'm out of there with my loaner within 15 minuets of arriving. Get you vehicle fixed at Sarasota Mercedes with the confidence that it will be fixed and returned to you washed and waiting for your arrival. Leed

Just purchased the 2020 GLE 350 July 7th. As usual Mercedes goes above board to make your buying experience a pleasure. Love the SUV. Thank You Peter Bolduc.

The sale was excellent everyone at the Mercedes was very helpful and my purchase easy.

Professional, courteous👍

service same as usual. Everyone wearing a mask, happy about that.

Highly recommend Mercedes Benz of Sarasota

The best part of Mercedes - Benz of Sarasota Service is my Service Representative Randi Doyle. Randi has been my rep for several years. I feel Randi really goes the extra mile to make sure I keep up with all of the little things that keep my E550 in top condition. Thank you Randy and thanks Mercedes!

I worked with Brett for a window switch fix. I was back in my freshly washed and vacuumed car within an hour! The tech noticed another switch that was loose, and has this on order. Thank you for checking it out thoroughly! Great experience!

Brett had all the paper work and explained what had been done.

Will (and the sales and finance teams) made my car buying experience a truly pleasant experience.

Last week I took my 2009 Smart car to the Mercedes Dealer Ship in Sarasota for a re-call fixing appointment. I am so happy to say I had the best experience there, - the service was great, very friendly and also fast. They made me comfortable, the waiting area is beautiful, and the staff is very very helpful and pleasant. 5 years ago I had a totally different experience there. 10 out of 10 this time !

Very Pleasant . My service attendant went over and beyond .

Excellent excellent help from Kayla, Alan, and Debra!!!! Phenomenal!!! Kayla was amazing with helping me and my family get accustomed to my car! John was also amazing with helping me set up my app for my brand new Mercedes to use. Alan was perfect with helping me choose the perfect Mercedes for me! And Debra was phenomenal with discussing the benefits on the perfect financial package that was accustomed to myself! Love and will come back here again!

Service advisor Judy Schweitzer is excellent. She is very knowledgeable about the product and it?s service requirements. Very efficient in scheduling appointments, arranging loaners and notifications of completion, etc. A credit to the company.

Excellent customer service Explaining which repairs may be essential and why and getting them done in a timely manner, having a rental car available if it may take longer than anticipated Simply the best

GREAT SALES & SERVICE DEPT. --MY 4TH. ONE !

Everything went extremely well with my recent service call. Immediately met by service advisor who revised my online appointment request to only those items required. Completed work in less than expected time. Car was waiting when I arrived to retrieve it. A great example of how things should work

Thanks to Brian our service rep, our experience was professional and courteous. Thank you!

Service was fast. I was able to get the Sprinter back in the same day.

outstanding staff and service from greeting to a loaner... Thank you

The experience with Givanni was very professional and courteous.

I walked in from out of town with a problem with my car - no appointment. He was very kind and helped me. It was a quick fix and I was out in 45 minutes with no charge. The Service Man was very polite (and cute) and could not have done a better job. Thank you!

Very friendly and efficient service personnel. Judy, my rep, is the best.

Randi made sure everything was done in a timely manner. She explained everything both before and after the work had been done. Thanks again to Randi for always making sure my servicing experience is great !

Steven Apolloni is my Service Advisor. He always keeps me in the loop as to the status of any service or repairs on my 300 GLC. Today’s, all repairs have been completed in a timely fashion. The dealership is comfortable, convenient. I’m usually able to obtain a loaner/rental car when needed. I originally purchased my vehicle in Tampa, but will be using Sarasota the next time I trade.

RandiDoyle, Was very product knowledgeable, helpful, courteous, and a delight to work with, Kudos to Sarasota Mercedes-Benz, for having such a great staff. Thanks Dr. Cliff Simons

First time yesterday for service, found everyone to be very friendly and responsive. The waiting area was comfortable, clean, and pleasant. Definitely will be returning there for more service’s.

I have purchased/leased so many cars from this dealership over the years that I have lost count. They go above and beyond with regards to customer service. They are very professional and treat you with respect.

Randi was great. Had an A check done and was out the door in one hour. No problem with waiting. the service was great See you all next time.

A great dealership. Very professional and informed sales staff. They answered every question and knew every feature of the cars they sell. I was looking at Lexus, Infiniti and Mercedes. Mercedes was by far the best dealership and offered the best pricing.

I would rate staff and actual service work as excellent.

Randi was fantastic. I had to drop off car earlier than my appointment and it want an issue at all.

I could not be happier with the service and treatment I received when purchasing my new Mercedes. Thank you Jamie and Kayla.

service you can trust...and very reasonable prices...oh...did I say very nice people...?

Always pleasant and efficient service appointments and advisors. Nice clean facility...

Professional staff. Quality performance by the entire team.

Very professional with customer service a priority. My appointments have been on time, thorough with service requests and everyone I have dealt with was helpful and courteous. I keep going back!

QUALITY, best service professionalism

Although signs said to maintain safe distance and wear masks, it was loosely enforced

I can trust and rely on MB of Sarasota to do quality work. Both my E class and SL only receive work from them. They are friendly and accommodating and a nice place to visit!

I felt very safe within the facility and my health concerns were met by a spotless facility and everyone wearing masks.

I just brought in my 2013 C350 to address some recalls. The staff was very friendly, attentive and prompt. I was in an out with my loaner car in no time. Very impressed with their efficiency.

Had my annual service done on my 2014 ML 350. All contact was done according to covid 19 guidelines. My service was done on time. My advisor kept me informed and called promptly when the car was clean and ready.

Service was excellent, service advisor Steve Apolloni was very professional

Just had my GLE63s in for it's first service and Jason Lewis and Chris the AMG tech always do an excellent job. Work is always first rate and the added bonus of a good cleaning is always welcome. Thanks Guys

Sensors were replaced in a day while a loaner was provided.

Even in difficult circumstances I received EXCELLENT service!!

Our Service Advisor did an excellent job of informing us and getting us back in our vehicle in a timely manner.

Very friendly and efficient.

Great Company. Picked up my car. It was serviced , cleaned and sanitized. All employees had face mask and sanitizers.

Prompt, congenial service.

Great service. Nice loaner they were very nice to us.

New owner. Took sedan to local dealer to have chrome strip replaced. Slight oil leak found during inspection and repaired. Both covered under warranty and loaner provided. Great work!

Judy, my advisor, always take an excellent care of my needs. She?s very professional, knowledgeable and friendly.

Randi did a great job. On time and done swiftly. Communication was very good.

Sales staff was knowledgeable and friendly. Their prices were fair and I feel like I got a great deal on my certified pre-owned GLA 250. Big thank you to James K.

My car was picked up, serviced, and returned. The service was prompt and well done. I am very grateful.

MB of Sarasota notified me that the recalled Takata airbag was finally available for my 2013 E350. I scheduled the installation along with a software update that had also been pending. When I arrived I found that they were carefully following COVID 19 guidelines. They completed the replacement and update in a few hours. There was some other recommended service but no pressure to complete it at the dealership or at this time. They are a pleasure to do business with.

Jason took care of me as if I was his son thank you for your service and great communications

During this state of emergency they came and picked my car, serviced, and had it back the same day! Vacuumed and washed it, too! Their service was especially outstanding because I have asthma and didn’t want to leave the house! Thank you MB!!

My car was due for service "B" and the service advisor set up my appointment far in advance. When it got closer I called to reschedule due to the Coronavirus threat. The dealership offered to deliver my loaner and pickup my car and deliver it back when repairs were done. They even had a disinfectant treatment for my car. All this allowed me to not go out of the house and get my car repaired. I was very impressed by the initiative and courtesy I was afforded.

Randi Doyle is really outstanding as a Service Rep. She is prompt, knowledgeable and delivers as promised every time.

I just took my MB in for it's first regular scheduled maintenance and the staff was super friendly and helpful! Thank you MB great job!

Fast, easy, professional service. Honest advice.

Great staff and excellent service.

The staff was very accommodating in light of what is going on in the country regarding the virus. I have also had a problem with my air/heating and both Brett and the technician have worked tirelessly to get this resolved. They have gone beyond the call of duty and I think we may have figured it out. We are now waiting on a part and hopefully this will solve the problem. Hard because it is the new 2020 GLE 350.

In these trying times, dealership could not have been more attentive. Thanks

Judy in service is always great. Takes excellent care of her customers.

Service department extremely knowledgeable and friendly Mr.Jim Foulkrod service manager is a great asset to the establishment.

I am a repeat customer. I have purchased two new vehicles from Mercedes Benz of Sarasota. Peter Bolduc, a sales and leasing specialist made my buying transaction easy. He is most knowledgeable and helpful. Plus Peter is a very nice guy, no high pressure, just a pleasant relaxed adventure. He has great customer service skills. The dealership is well appointed and the staff is very friendly.

Very accommodating and professional. Polite and kept me well informed about the repairs to my car.

There service department is always professional and courteous.

??prompt. Courteous. Very nice customer lounge.Easy ro make appointment

Very clean, friendly place to buy a car (George is awesome) or have service done on your car!