Buying a Mercedes, cash in hand, should be fun. First we wrote Sarasota Mercedes/Auto Nation by email. The replies were weak and uninformed. Frustrated, we went in. They made us deal with their email person, "MH". Nearly every question he responded by saying "I don't know, but I'll find out." We wrote email after email following up. He took days to respond, and sometimes we'd catch him in a lie about what he would deliver. We asked for a test drive, he offered the ugliest car on the lot. He then complained that we made him come in on his day off. While looking at the motor, which he didn't understand, "MH" accused me of already buying the car somewhere else, and said he had an email from me saying so. We hadn't, I never wrote that email. I began to wonder if "MH" was a bit nuts. We decided exactly what we wanted. A brand new car for which we could pay cash in full. He demanded that we pay a large deposit without guaranteeing he could get the car. He promised he could beat any price. We sought a few other bids and told him what they were. He countered with a much higher price. During this time my wife's sister wrote him a single email asking about the same car. He wrote her pages & pages of info, phoned her begging & pleading to do business with him, even looking up other phone numbers to find her. Meanwhile we couldn't get a straight answer to a single question. We complained to his manager, "K". She promised she would make things right. We wondered, 'Would they lower the price? Toss in some accessories?' That day another sales person phoned us. He offered us a deal on a used car that was a different model. This place is irresponsible, does not take care of their customers, and is a bad place to buy a car. Buying a brand new Mercedes should be a great experience and not a headache. If you want a pleasant experience buying a Mercedes, save some money, and go some place else.
WhatAJoke
Jan 13, 2009
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