Recent Reviews from Mercedes-Benz of Sarasota

While the service department is top notch, as expected, it really is terrible that the pricing for serice and repairs makes you regret having purchased a Mercedes. I needed a battery replaced - a simple matter that any mechanic should be able to do easily. Unfortunately, Mercedes has designed the vehicle so that only Mercedes can do a battery replacement without possibly damaging the alternator, and so one must go to Mercedes for this service, and it charges twice what the job should and would cost elsewhere. I would love to continue to have my older vehicle serviced at Mercedes but frankly cannot afford to and so, whenever another mechanic can provide the required service, I choose to go there instead.

James Kneski, who sold me the car, and Oliver Souris, who helped us finance it, were both exceptional and exemplified what a car buying experience should be like. After speaking with dealership after dealership to find the car I wanted, I was relieved at the professionalism and genuine desire to help me that I experienced at Mercedes-Benz of Sarasota. Though the vehicle I purchased was used, I was treated as if I'd just walked in requesting the top of their line. I honestly can't thank them enough for the hospitality and service, and I look forward to a long-lasting relationship with them!

Exceptional sales staff and finance manager. Mr. Poletti was very knowledgeable about Mercedes. He made buying our car a pleasant experience.

Great service. Judy is wonderful!

Make sure you thoroughly inspect the vehicle if you are going to buy a used car here because they may not. I bought my car (2015 BMW) in November and have recently discovered that the wiring harness beneath the passenger side seat has been chewed through by the previous owners dog and shows that there have been repair attempts (splicing back with electrical tape/crimps). A month after buying it, the passenger restraint system malfunction alert came on and I took it to my local BMW dealer as it is still under factory warranty who misdiagnosed the problem, fixed the seatbelt buckle, and now it has occurred again and upon looking under the passenger seat this is what was found. I called the salesman I bought the car from and he told me to bring it in and it should not be a problem as I purchased an extended warranty. So I brought the car in and explained the issue once again to the service department. After waiting for the individual departments to discuss the issue amongst themselves they told me they cannot help or be responsible since I bought the car 7 months ago and it’s not like this happened a month after I bought the car (although it actually did). Then I get the typical good cop/bad cop scenario with the sales manager popping in to say he could cover half out of good faith. The car DID malfunction a month after buying it, and I did what I was supposed to do and took it to the BMW dealer because of the factory warranty. When I bought the car, it was pointed out to me that there was damage from a dog on the seat handle, but reassured that it was strictly cosmetic. This poses a safety concern as it effects the passenger restraint and airbag system and I don’t feel I should be held responsible under any costs when this is the car I was sold. “Good faith” would be fixing the problem that unknowingly came with my purchase of this car. While it may not be the dealers fault, it certainly isn’t mine. I even bought an extended warranty through their Mercedes-Benz autonation to be assured this car would be fully covered for the life of my ownership. This is the first car I have ever purchased and I was excited to have found what I thought could be a dealership I would use again in the future. However, I will NEVER buy another car from here

Exceptional service. From the time I arrived to my car was finished being serviced. The environment was good. Enjoyed the fresh baked delicious cookies

Our Service Advisor, Jim Foulkrod, is wonderful. Plus, the service floor is always immaculate. This detail speaks volumes about the overall quality of the dealership.

I was in the market for a gently used CPO SL Went in to see Alfredo (my brother haas leased from him twice). He didn’t have what I wanted in stock and told me he would find one for me. Over the course of a few weeks he sent me some listings and I would reply via email as to why they weren’t the right one for me. He LISTENED to what I said and narrowed the search. He did not bombard me with emails or phone calls. Recently, one came into the dealership that he thought was a match and he emailed me. It was a perfect fit. Priced fairly, I was given a fair price for my trade, and the buying process was very low key and easy.

I just leased a brand new 2018 E-300 at the Mercedes Benz Dealership in Sarasota (Autonation). The entire process was fantastic! The site team was extremely helpful and "on point" on any details about my new vehicle and the finance process. The site team, Jamie Muldoon (Sale Manager), Stephen Williams (Sales Associate) and Jason Killingbeck (Finance Director) were extremely helpful. This is my second purchase at this dealership and again another wonderful experience. Special Kudos to Stephen for his support and dedication during this entire process. The drive from Lakeland, Fl is definitely worthy when the service is simply awesome!

From initial contact through the delivery of my new Mercedes, the service was excellent. I would like to call special attention to Debra Hodgsen whom re-shopped my loan after I left even though she had procured me financing for a better interest rate; and she got it! This was especially a very nice surprise when I returned for delivery of my new car. The internet sales team was also excellent. When I initially went to Mercedes Benz of Sarasota the three cars I was there to view were ready to be viewed. I would recommend to anyone who is a fan of Mercedes Benz to make this your one and only stop for your purchase.

When you buy a luxury car, you expect it to be build solid, giving the riders an excellent experience. I won’t disagree that’s why we bought a Mercedes, but the reason we continue to want to own Mercedes, has to do with the way we are treated when we bring our car in for routine maintenance or just a routine car wash. Starting with our Service Coordinator, Steven Appolloni, who is on top of everything our car needs to have done, through the outstanding mechanics and the team that greets us when we bring our car in. It’s outstanding from any metric you want to use to judge it. Thank you for the personal care.

Overall customer service was fine, was disappointed when I was told the key fob battery was changed & the next day the notification needs to be changed. Also the driver's side headlight cover has a scuff alongside it which it did not prior to service! Car was supposed to of been cleaned & it was more dirty than when it was brought in.

I've been using this dealership for many years and never had any problems with service. They get you in and out quickly. If they find something that needs attention, they will let you know, but not put pressure on you to have it done right then. A couple of times I have gone in for regular maintenance and they have discovered a recall or warranty work and they were right on top of it. Even provided me a loaner car. I definitely have had nothing but positive experiences and highly recommend Mercedes Benz of Sarasota.

I had a most pleasant buying experience and Scott Tiernay was extremely helpful to me! Thank you in every respect.

Like the new car. The process was fairly easy. Personnel were very pleasant.

My experience with the dealership was good, however the waiting to finish the paperwork was a little too long.

I never write review's on companies but I have to with my experiences with this Mercedes Dealership. I took my car inf or a issues covered by my warranty company. My advisory said they would charge me $50 for the diagnostic, After having my car all day, and several call ignored on an update, I was told they dont know the problem yet and have to charge me $500 more to find the problem. I said HELL no picked up my car took it to S and S Mercedes service in Sarasota they had my car fixed in 4 days with me being CHARGED NOTHING!!!!! BECAUSE IT WAS UNDER WARRANTY! This was my 2nd very bad experience with Mercedes Of Sarasota. Always get a 2nd opinion dealing with Mercedes of Sarasota.

Just purchased a car and the experience could not have been better. Thanks Will and Oliver you guys are great!

Prompt service, met expectations, expensive, service manager did a good job

Very nice lounge, while you are waiting to complete a deal.

Excellent service - no appointment, yet someone assisted me immediately and found the problem! I bought this vehicle from a friend who DID purchase the car from this dealer.

Great attention to detail. Quality service. A pleasure to deal with

As a consistent Mercedes-Benz owner since 1989, I certainly appreciate, and got used to the excellent service I have received by Mercedes-Benz dealerships in other parts of the country, and since 2013, I have been getting the same level of service at this dealership.

This was my first experience with Mercedes of Sarasota. I brought my RV in for 10000 mike oil change. I found their facilities to be well laid out and the personnel to be professional and efficient. I will definitely return.

An experience you expect when purchasing a luxury vehicle...perfection. My salesman, Will Bean was outstanding. He knows his stuff and he knows his competitions' products, a very useful combination. Will was patient and generous with his time. Very low key; no pressure. A great guy. The finance manager, Oliver Souris, was very thorough. This was my first lease, Oliver calmly repeated his explanation of the paperwork until I understood. He has the most charming demeanor. Next, I met with Chris, the delivery specialist. With all the technology in new cars, time spent with Chris was most helpful. He explained all the bells and whistles in a very unhurried easy manner. Mercedes Benz of Sarasota is very lucky to have such extraordinary employees, who make their clients feel so valued.

The E350 is a spectacular machine. MB of Sarasota could not have been more professional or helpful. A true high level customer experience, matching the quality and level of the products they sell. Alan Rybak and Michael Koury were a pleasure to deal. Extremely knowledgeable about the cars they offer. I'm thinking I'll be a Mercedes customer for life.

Scott was great to work with on buying this car he made it an easy process

Purchased a former rental car and it had hidden damage. They worked with me and repaired it to my satisfaction :)

Thanks to all who helped make my brake repair an easy experience.

I was not planning to purchase, just doing some research but several hours later I drove out with the perfect car! Everyone at Mercedes-Benz of Sarasota was welcoming, professional and helpful. I felt secure and comfortable with my purchase because they were so thorough and careful. Thanks!

We recently bought a used Kia Cadenza from Mercedes Benz of Sarasota. This was, by far, the best dealership experience of my life. George L, the salesman was extremely friendly and helpful. He had the car pulled up and waiting for us to test drive when we arrived. We loved the car, and the deal was fair. George gave great pointers and helped us work quickly through the paperwork. Deb in finance was also phenomenal. She was efficient, friendly, and presented options without pushing us to upsell. She got us a fantastic finance rate, better than I could get myself with a bank pre-approval. It really felt like George and Deb were on our side the entire way. We were on our way in our nice used Kia in less than 3 hours total. What a great experience!

Purchased a used vehicle in April; very smooth and easy process from beginning to end. Everyone was very helpful and knowledgeable. I would definitely purchase from them again!

Customizes repairs to what is actually needed with regard to custimer's has of vehicle.

Great buying experience! Staff was always in touch during the process of reviewing and concluding the purchase. No complaints!!

One of the easiest and most enjoyable car buying experiences I have ever been through. Ken was very friendly, professional, and most importantly low pressure. He showed the vehicle, I liked the vehicle and bought the vehicle. Can't get much easier. Deal was finalized by Deb in finance. Again, proffesional, courteous, and explained all the documents and available options in a very clear and comprehensive manner. I would not hesitate to do business with again and will definitely recommend. Thanks again Ken, Deb, and Mercedes-Benz of Sarasota.

Everything was satisfactory. Wait time longer than expected due to large download of nav update, but Bobby came in and explained it.

Very good job I had purchased a vehicle from a dealer in Orlando and in route home my service engine light came on I only had a few days to return the vehicle under their warranty so getting in for service and having report back within one day allowed me to make the decision to keep the Mercedes thank you very much

Overall a good experience. There was an additional service that was not mentioned on the phone when I made my appointment - an extra $164 cost associated with the B1 service. All work should be mentioned up front. There shouldn't be any surprises when you arrive at the dealership. Car shuttle service to a local mall was a nice convenience instead of having to wait in the service area.

Everything about our experience with Mercedes Benz of Sarasota was great. Everyone we worked with was very professional.

They came out within 20 minutes to replace my dead battery. Technician was knowledgeable and courteous. Reset all and tested before he left

Service work completed on first visit. Good experience.

i bought a 2002 C class from this great dealership. It was fast and friendly and i was treat like it was a brand new car. i would recommend this dealership to anyone looking for great people and even better service!

My first experience with this dealer was good, this time it was not very good, I would hesitate to use them again especially after finding out I twice a reconditioned part was installed instead of a new part. My repair was expensive, no loaner car available but they did want to pay part of my rental car cost but trying to get that back is a nightmare, they won't return my call. Mercedes corp really don't care either, after being a dedicated Mercedes client for 5yrs it looks like time to find another car company.

While I was having my E350 serviced, I was negotiating purchase of a SUV. The service was excellent and was the efforts of the service adviser Bobby Tomasian. The sale Associate, Shaun Mathis was quite knowledgeable and efficient and made me feel that I got a fair deal. Mr. Mathis helped me choose between several models and was quite pleasant to deal with

Cost me close to $400 to have a key made. They have you over a barrel and they know it. Took almost a month to get it. When I finally called them they said it had came in the week before. Of course they didn't bother to call me.

They were FAST and very honest with a repair! Clean facility and great cookies!

Bobby Tomasini is very knowledgeable and answers my questions in understandable terms.

Assistant Service Manager, Bobby Tomasini, Jr. was extremely helpful, understood my problem and repaired vehicle quickly. High recommend Mercedes-Benz of Sarasota.

Randi Doyle was great, She explained what would be done, reviewed my concerned and got me in and out quickly.

The results of the service, the coordination by my Mercedes Advisor, and the quality of the repair were all five stars.

My experience was excellent. I am not from sarasota and the service department treated me like I was one of their best customers. Thank you!

first class treatment as always; applied discount even though it technically expired.

My car was serviced fast. Very helpful service department: they found appointment on a very short notice.

Excellent service experience with my BClass electric drive at the MB Sarasota. It was such a contrast to the experience in Ft Myers MB dealership who told me don’t come because we don’t service electric cars

Good experience while getting service at the dealer

We Were very pleased at our reception at Mercedes Benz of Sarasota right from the start of our inquiry about the 2013 Chrysler town & country. Mr. Steve Oliver was most courteous in greeting us and seemed very knowledgeable about the car we were looking for having previously viewed it on line. He showed us the car and took us on a test drive while explaining the various details of operating the car.

Prompt and efficient service. Even washed it for me.

My ML 350 was in for an overall checkup and a look at the gimpy tailgate. We were greeted cheerfully, the courtesy driver was prompt and informative and the work was done quickly and thoroughly.

I attempted to purchase a Mercedes Benz GLA 250 from several dealers but could not agree on price. I was ready to give up but friends and family said keep looking. On what was probably one of my final attempts I found this stunning Kryptonite Green Metallic GLA 250 at Mercedes Benz of Sarasota. We negotiated a deal over the phone and through texts and e-mail’s. The car was all that they represented it to be as was my trade-in. As a result the deal closed without a hitch. This is my first Mercedes and I couldn’t be happier with how this deal came together. Thank you Mercedes Benz of Sarasota for making this purchase an amazing experience.

Great service.

Excellent service - However this survey is annoying (why need for 50 characters of comment??)

I had scheduled 20k service and would wait. Was advised should take 2-3 hours. Arrived at 8am and departed at 1:30. Also found out Sprinters do not get the free wash.

Last Saturday I called the sales people in the dealer and Mr. Rick Chang answered me and asked him if they had available a car that was an MDX link at $ 8,400 and something and he said yes, I explained that we lived at 3 hours from there, that my husband was working that please if he could receive us at 4, I have a boy and a baby that the trip is uncomfortable for them, anyway, when we arrived at 4:15 pm because of the traffic and It rained a lot, we arrived and the man came to us and very kindly, when he went to look for the key he did not appear, it turns out that they had sold the car and the mediocre excuse he gave us was that he had taken the key from the desk and I realized, it seems to me that if you work for a place as high as the Mercedes everything has a high level of education and before taking something that is not yours to ask, also a car does not sell in half an hour, that means that from a long before, he already knew and he made us go up there for nothing, spending gas and time, just an apology and nothing else, nobody came to talk to us or try to resolve the situation, that day I called him at 10 am so he had all the time in the world to make sure we were going. Very disappointed of the dealership

Plenty of cars and friendly

As a first time visitor to this dealership I could not have been treated better. From the start, their prompt attention left the impression there was a genuine interest in resolving my needs. Even though I am nearly 2 hrs driving time to this dealer they will be the place I will turn to for future service needs. Thanks to Randi Doyle for making me feel welcome!

Nothing unusual. Brought car in for first service. Everything went as expected. Loaner ready and my car finished on time.

My 10 yr. old Lexus SC430 was severely injured (Totaled) in an accident two weeks ago... my husband found the perfect replacement at Mercedes-Benz Sarasota! A Mercedes certified used SL550... He contacted Rick Chang to have it held. We live on the other side of the state, and because of injuries sustained in the accident, we were unable to get to the dealership until yesterday... Rick Chang worked with us to secure the care until I could drive it and fall in love with it! Thank you Rick and Jason for making our purchase painless!

I've used Mercedes Benz of Sarasota for maintenance and repairs of my E350 for 6 years. I always walk away feeling ripped off. I bring my Hyundai for service at the local Hyundai dealer, get the usual oil change, fluid check and tire rotation and walk out in under an hour...never over $50. Plus, truly courteous treatment. At Mercedes? The same service takes 5 hours and over 7 times the Hyundai price. Plus, at Mercedes I stood around for 10 minutes to drop the car off and over 20 minutes just to pick it up. I think they believe they're something special...they're not. I'm tired of it and done with it.

Well looked after by Jason for the 30k service on our ML-350. A loaner vehicle was provided and the overall experience at the dealership was very pleasant.

I purchased our E350 just two years ago. I went just to look and, to my surprise, drove home in a new Mercedes. My wife thought I'd stolen it! They made me a tremendous offer, I accepted, and the next thing I knew, my tag was in the car ready for my trip home. At 20,000 miles, our car was just serviced, and a "loaner" was given to us while the work was being done. Our Service Manager was Jim, and he was great. The Mercedes is without a doubt the finest car we have ever owned- I'm glad I "just stopped by" Mercedes Sarasota "just to look"!!

After brake job several months ago brakes began to squeal when backing up. I have taken vehicle back to dealer twice. They tell me there is nothing wrong with the breaks. That noisy brakes are normal. Really? The noise was never there until they did my brake job. This is not the first time they have created problems on my car. I will not be back.

Steven did an excellent job of getting me in and out quickly, very pleased with the work performed.

This is a fabulous dealership!!! Everyone was so friendly and helpful!!! Dave Hannon was our salesman, and he was AWESOME!!! He spent so much time with us, making sure we got exactly what we wanted!!!! We'll definitely go back to Mercedes of Sarasota!!! Thank you, Team!!!

Remarkable dealership. Every department I deal with performs in an excellent manner. From sales through service. Bill, "my mechanic" is truly outstanding. Service advisors are a pleasure to work with. Everyone gives outstanding and personal attention. This is a place where Service sells the cars.

Took my ML350 for a software update. Randi was so helpful made my whole experience a very pleasant one.

Informed service adviser, Jason Lewis rattle in dashboard and left car. He called next day and Said it was sun visor and needed to order part. Next day part arrived. Jason called and said fixed. Picked up and first block from dealer rattle still there worse than ever.

They are pretty good "off season" but cannot handle the increased volume during the "busy season". This is frustrating for customers, creates service delays and more of a management issue than an employee issue...they are understaffed for the busy season and need to make changes in order to provide the service customers deserve.

I really like Sarasota Mercedes, I bought my SL 550 Milla Miglia in Wisconsin and brought it here. They treat me like I have been their customer for years. Getting an appointment is super easy and check in is quick. I got to the dealership, checked in and left with a loaner Mercedes in about 15 minutes. They care about my time. I have another brand and took it in for the same 20K service. That took one hour to checkin and get a Hertz loaner, not the brand I have. Actual service was perfect, but the people here make the difference. I'm glad I am a Sarasota Mercedes customer.

Five hours for replacement of two sensors? And just a little communication from our assigned Service Associate would have been nice. To top it all off, one of the side markers inexplicably "fell out" during service or washing and had to be replaced. I'll be looking for another MB mechanic.

Horrible service department. No one there Honors Warranties! I Was Not satisfied with neither of my visits. This has happened multiple times. I fell very un-welcomed every time I come. I’ve never had such a horrible experience as I did at the Sarasota Mercedes Benz. Any other Mercedes dealership is a great experience.

Bad service!!!!!👎🏽

MY ONLY DISAPPOINTMENT WITH THIS DEALERSHIP IS THEIR CAR WASH SERVICE WHICH IS BORDERLINE TERRIBLE. WHEN I BOUGHT MY BENZ, HAVING ACCESS TO THEIR CAR WASH SERVICE WAS A DECISIVE FACTOR. LAST MONTH AFTER WAITING FOR 20 MIN, MY CAR WAS RETURNED TO ME UNTOUCHED - IT HAD NEVER BEEN WASHED!! DID SERVICE ACTUALLY THINK I WOULDN'T NOTICE?! UPON COMPLAINING TO THE GM, THE CAR WAS BROUGHT BACK AND THIS TIME PROPERLY WASHED. LAST WEEK, THE CAR WAS RETURNED UNVACUUMED, THE EXTERIOR BARELY CLEANED. UPON COMPLAINT, THE ATTENDANT BROUGHT THE CAR BACK IN AND WENT ABOVE AND BEYOND BY INSURING IT WAS PERFECTLY WASHED AND VACUUMED - KUDOS TO HIM BY THE WAY AND SHAME ON YOUR DEALERSHIP FOR ENFORCING SUCH SHODDY STANDARDS. YOU CLAIM TO BE "EXCEPTIONAL" - WELL ITS TIME TO STEP UP AND DELIVER THAT STANDARD!!

Not as expected from a Mercedes Benz dealership. Windshield remains marred from previous repair attempt. Education of car's features are totally inadequate. After a year, there are many features that are not being utilized for lack of education.

Courtney is wounderful. She always makes sure the customer is satisfied.

It was a pleasure to work with Steve and all the others

The staff is wonderful . I always have a great experience at Clark road Mercedes. My only complaint is that the exterior of my car isn't clean when I get it back. When I lived on the east coast of Florida the Pompano Mercedes staff were meticulous on the condition of all vehicles when they were returned. Cindy

Went to look at a car based on being able to drive it which salesman specifically said on phone that it could be driven. Arrived there to find that it had not had any dealer prep and could not be drive.

Royal treatment when I bought the car but terrible experience when I bring it in for service . I was charged for tire rotation and my tires were never rotated ! Was charged to update my software and my car does not have a navigational system ! Car still had bugs all over grill after wash and then they placed a calling card on my dash as if that is the classy touch Mercedes drivers are looking for! Porter was smoking on the walk over to get my car , only to move it to the other side of the service area , equal distance from me ,and disappeared with the keys leaving me to go find someone to find where my keys had been dropped off !! When I discussed with manager I was told “ kids these days ...my kids are graduating college and have never smoked or drank “ !! Somehow managed to make it about him! I’ve had better and more honest service at jiffy lube with my Toyota. Please train ALL of your employees!! Mercedes doesn’t need my money !!

Great place friendly good service

What a screwed up service! Stole my wheel lock at the last inspection and now blame me that I lost it. The service dept. is extremely rude, started discussions with me and were not able to provide me with a replacement piece, that could have cost them $1 at the max! Great service! I have had several issues in the past with them and Mercedes Benz of Sarasota got me that upset, that I’m selling the vehicle now at a loss and rather switch the brand, so I’m not stuck with them!! Never again!

Moving to the area recently my 2005 MBZ needed an "A" service. Anthony the service rep was fantastic and the work was done, while pricey quickly and professionally. Curious as to MBZ sustainability objectives and a dealership that had zero recycle bins for plastic water bottles, aluminum soda cans,and uses styrofoam coffee cups. Not a good match here with MBZ/Daimlers main objectives to minimize impact on the planet.

First rate facility and service team. Repairs took longer than expected, so they provided a high quality loaner

Good price for awesome car!!!Best APR rates for financing.Very happy overall.

We purchased our GLK 350 from this dealership and purchased the pre-paid maintenance program. All service has been done at this dealership and always with a vehicle loaner which makes it very nice especially since we live a little over one hour away. This last time, our Service Manager told me that we were missing 5 lug nuts from our wheels, but that they had secured them for us without purchasing $400 for the 5 missing nuts. This seemed nice until my husband reminded me that we were missing 3 after they installed new tires for us a few months ago (on the driver's side). He had also just washed and detailed the car 2 days prior to this service, and noted no additional nuts missing. Not sure why we keep loosing these after having the vehicle serviced, so I asked the Service Manager to check on it for me, especially since the replacement nuts are now mostly on the passenger side.... Unfortunately, there has been no response to my inquiries.

I did not have my car for three days Ilooks like everthing is not working correctly

The guy who checks you in for service at the drive, skinny guy with dark hair, more interested in buttering his bagel at the work station than greeting customers. Always a frown, never a smile. Weak link in a good chain.

I had what appeared to be a sensor problem related to DEF fluid on my GLK250 BLUETEC diesel. Although it was late Saturday afternoon Anthony Evans invited me to come over checked it in and gave me a loaner. In a couple of days I was called to come and pick up my car. I could see from the work order that the technicians had to do extensive work on a software program. The car was still on warranty so there was no charge at all. I am very pleased with the attitude of the service personnel at Mercedes Sarasota and the competency of the technical people. Edward Mckeogh

We had a very pleasant transaction at the Mercedes-Benz Dealer of Sarasota. Excellent customer service.

This a great place - service is excellent! Drop off was so easy!

The experience was great, and Jim Foulkrod was very knowledgeable. I would recommend Sarasota Dealership to my friends . I did not have to wait , I was in and out with loaner in few minutes .

Easy to get in for service, my vehicle has been in twice for the same problem and problem is still there, will get it in one more time and see what happen.

Totally pleased with the service manager, salesman, and loan manager! Exceptional service in all ways.....

Scheduled a Sevice only on my E400 and was preformed as expected.

Good customer engagement for the most part during the buying process. Was misled on one issue that led to negotiating a solution. Fortunately I had their initial offer in an email, but once this communication issue was resolved it was a positive experience. Still spent too much of my time resolving for a no haggle philosophy dealership.

I am very happy with my new Mercedes GLC, and the drive to Sarasota from Naples was worth it. Rick did a great job in selling me this new car and working with me on a trade-in. My only suggestion would be that they hadn't kept me waiting so long while waiting for finance to sit with me. I wasn't even aware that they had a room with snacks and drinks until I was "hangry" and asked because I hadn't eaten all day. That would have been a very kind gesture had they shown me much earlier in the day. Otherwise, it was a great day and I was happy to celebrate the New Year with a New Car.

Great service department; they got me in quickly, kept me informed during the service period and gave me a new 2018 GLE to use while I waited (with only 17 miles on it....!). Nice dealership. I'll be visiting them for my next purchase!

I had an issue with my car that I purchased and the General Manager got involved and took care of the problem. Great customer service.

Very efficient service on a busy day. Convenient attitude and comfortable waiting facilities

Mercedes-Benz of Sarasota provided me with a “5-Star” experience from the moment I walked through the door until I drove away in my first Mercedes. The dealership’s sales, service and management staff were professional, knowledgeable, courteous, friendly and extremely helpful. I am very satisfied with the E300 I purchased and can’t say enough about the Mercedes brand. It really gives new meaning to a luxury automobile. Thank you to Mercedes-Benz of Sarasota for a flawless purchasing experience.

The whole experience was going well until we went to the business office, I asked for a protection plan and other products that I really wanted, and could've cared less about the price, all I wanted was to have the car completely covered for my kid, well what i got was non disclosure of the product that I purchased and only To be sent home without the documentation of the warranty and products that I had purchase And to me this seemed to be very shady when I finally got a chance to look over the paperwork I noticed that the business manager had sold me the most expensive warranty possible Which wasn't a problem all I wanted to see was the paperwork which was hid from me until I requested it This is not good for business I thought those days were completely over with but ICU is still happening

I brought in my 2014 S550 because when I back up the car the brakes make a very high pitched screeching noise. This always happens in the morning as I back it out of the garage and from time to time at different times during the day. They never make a sound going forward. Of course, the technician never heard the noise. So I left the car overnight and the next morning the technician couldn't hear the noise. I took the car home and it continues to make this very LOUD screeching noise when I back up. I was assured that the brakes are in good condition and are a way away from needing to be replaced. It is a frustrating situation to the point that other people that hear the noise question if the car is safe. The explanation of moisture on the disc can cause this just hold in this situation. The previous S550 never made a sound parked in the same garage. I have to think that somewhere in the world of MB there is a solution to this problem.

Overall I was pleased with the buying experience. There were a couple of minor things that might have been better. The car came with only one key. I was told I?d have to go to the BMW dealership for a second key. There was a minor repair to the door handle It was caulked and left sticky after I asked if it could be cleaned up.

It took a week for the service advisor to call that the part was in. Meanwhile, I went to an independent shop that took ONE DAY to get the part and do the work for roughly half what Mercedes wanted: $1100 instead of $1990. This was the third bad experience in a row with this dealership service department.. #1: When the lights went out on my head unit (speedometer, etc.) the dealer said it had to be replaced for around $1500. I found a shop in Tampa that replaced the light bulbs for $250 while I waited (2 hours). #2: When a headlight went out I went to Mercedes just to get a replacement bulb and was told the wires were too old and the entire headlight unit had to be replaced for about $1250. I went to an independent shop (the same as above). No, it just needed a bulb that they replaced for about $80. It is a shame this dealership cannot be trusted, and I suspect based on my experiences that they take tremendous advantage of those who do not "shop" around. I can only imagine what they do to Mercedes Benz USA on warranty work!

Typical Mercedes Dealer. Affected and elitist.

Thanks for all.and the recommendation [Jason Lewis]keep up the good work.

Excellent dealership with excellent people. Very well organized service area.

great warranty service with highly knowledgeable people clean working facility

The salesman who worked with me, Alfredo Poletti, is extremely knowledgeable, helpful, pleasant, and one of the nicest people I've ever met. If you go to this dealership, you must ask for Alfredo. He answered all questions and steered me toward the right car. John, the tech guy who is really good at explaining all the sophisticated systems, is also a tremendous asset to the dealership. He could not have been more helpful. Oliver (Finance) was knowledgeable and very pleasant when I had a question regarding the title. I regret I can't say as much for the person who wrote up my order because several calls were not returned. Alfredo, John, and Oliver earned 5 stars for sure.

So, I took my 2011 R350 in for B service last week. Told the service writer the rear brakes were squealing when I backed up. I was advised that the FRONT brakes and rotors needed replacing, but that the back brakes were fine? So, $1600 later, when I picked up the car, before I left, I checked to see if the squealing in reverse had stopped...you guessed it, still squealing. I went in and got the service writer who agreed and took it back to the tech. Tech insisted there was nothing wrong with the rear brakes, but said the only way to get rid of the squealing was to replace both the pads and rotors? You tell me if that makes any sense. If there?s nothing wrong with the brakes, why do they need replacing? Advisor thought that was ridiculous also, as he offered to do them for parts only, but I think I?ll go elsewhere for service from now on.

My service rep, Judy Sshweitzer,is deserving of an excellent rating, she always takes care of my car and me in a friendly personable manner. I especially like that she has techs who work specifically with her. She and her tech team have always kept my car in excellent working order. I rely on her and her team of professionals.

Good service and friendly associates. A pleasure to see a clean dealership.

$329 for the oil change I requested. Why Mercedes would stoop this low doesn't make sense. Are they that desparate.

Very slow service was not my best experience with a Mercedes dealership.

They gave me a great deal on a brand new 2013 sprinter few years back. I got hit from behind the van was totaled last September the insurance company wanted to give me $26,000 it only had 38000 miles.. I'd like another one but I can't really afford to pay full price maybe they'll reach out to me and offer me dealer cost to make me whole again.

Worst service department experience EVER! This dealership is hands down an utter embarrassment to Mercedes-Benz USA.

I have to tell you that we have purchased five vehicles in the 13 years we have lived here and this was truly the best buying experience yet!!! Your internet rep, Scott Tierney was top drawer. We did not buy a Mercedes but we were treated like we did by everyone involved. We have had at least 3 followup calls and a couple of emails thanking us for our business. After spending 40 years in auto sales and management in the Washington DC area, I know how I would like to be treated and MB of Sarasota was an automobile buying treat.

My service advisor is great. The service on the other hand less than great. I was made to feel unappreciated and unwanted. Sadly when I pick up my vehicle today it will be my last visit to this dealer. The straw that broke the camels back was after getting a ridiculous loaner vehicle that I can even comfortably fit in I took it back. Waited on the shuttle to take me to rent a car (at my expense), then they had to get gas for the shuttle, then I was asked by the shuttle driver was I in a hurry because another customer had to get to their destination. I made it easy and ordered a Lyft. Again at my cost. It seems as though they don’t want me as a customer here. I have no problem going to MB in Fort Myers as it’s the same distance from me as MB in Sarasota is. Already scheduled my vehicle for service there. I guess I’ll give them the $1300 for service on my car there.

Most staff is rude and cannot be bothered to give you any attention, very poor customer service. Repairs often require another follow up visit & repair. Vehicle is always returned with new oil and grease smudges on the interior, exterior car wash is rushed, spotty and not worth having done. Embarrassing representation for the great Mercedes brand. If possible have your valuable Benz services elsewhere!

I am very disappointed in the service I received at Mercedes Benz Sarasota. Arrived at & 7.45 AM and left at 11.20 AM Over 3 1/2Hrs.ti install 2New Tires. Just Disgusting

Courtney, Immediately took charge and took my car. I had been consistently loosing air in my right front tire and I thought it was due to the change in temperature. After spending $3 for air in the morning when I came out from lunch the tire was down. I drove over to Sarasota Mercedes Benz and within 90 minutes I was back on the road.

Cesar, Davian, and Alan were great to work with . I dropped my GL450 off for service ,with no intention of buying a car. The process was first determining the model E400 or C300 so entailed driving a number of vehicles . Once we decided on a C300 , we purchased a 2017 loaner with 2500 miles at a pretty good discount to a new one.

When I called your dealership regarding my Sprinter and it's ABS warning light, I was told it was under a recall and to bring it in for repair. Upon arriving for my 8am appointment, I was told that the recall was for a separate problem and that the ABS problem was NOT recall related. After waiting for 3 hours, I was told that the replacement of 2 wheel speed sensors would cost me $800+..which I refused. After waiting almost 4 hours my vehicle was returned. Later I purchased all 4 wheel speed sensors for $450 from another MERCEDES dealer and replaced them myself in less than 1 hour. How can you possibly justify such charges-when the service is SO SLOW?

Purchased Auto and have it service at this MB dealer in Sarasota, FL. Service Advisor JUDY was been there a long time and I specifically have asked for her for the last 6 years. She is open, honest and gives me great service. Of course, it is expensive (oil change only- $160) BUT you get what you pay for when it comes to quality and I"m willing to pay for it at this dealer.

Great. Very good customer service and care. Jim did a great job and so did the loaner dept

I would give it a 5 star, but I didn't even get a car wash for the amount of money I spent. Petty, maybe, but it obviously is service you normally do provide.

Awesome customer service. Always happy to help and accommodate my schedule. Will definitely buy from this dealership

ca·ve·at emp·tor. I purchased my brand new 2014 c250 three years ago so excited. Fast forward and I find myself stranded three miles from the skyway with my car on fire and catastrophic engine failure. Three years old German engineering? The best or nothing at all? The car was 1,700 miles over the warranty and the dealership wants 15k to replace the car their car (it is a lease)with a brand new engine. Three weeks later I am still without a car as they say they are trying to "work with me."They cannot produce a diagnostic report of why and in fact was lied to by the service department saying they never had one done on the car. The car Is a lease with less then 8 months left on the term. This dealerships mission statement is about honesty and loyalty. A three year old Mercedes does not have catastrophic engine damage for no reason. In addition I still have no replacement parts available for my air bag recall which could cause my air bags to randomly inflate at any moment, I have two teenagers that ride and drive in this car. I am waiting for this dealership to stand by its mission statement and it's brand and replace the engine in the vehicle they own and I borrow!! more to follow.

the problem that I took the car in for appeared again driving home from dealer so they really never fixed anything.

I am on my third MB, none of which I purchased from MB of Sarasota. The 3 times I have shopped a car there my experience has been unsatisfactory. The sales people have limited product knowledge and generally don't listen. Its a visually attractive dealership but that does not make up for the lack of customer service. Generally the service department is well run and reliable. I had a much better experience at Fields Motors in Lakeland. I worked directly with the sales manager and we were able to close a deal on the phone in about 30 min and when I picked up the car it was as easy as sign and drive.

Jason Lewis was our advisor and he was excellent. This was my first visit to the dealership. An excellent experience.

Pls read me or else..Ok calm down..just go to Sarasota and take home a gorgeous Mercedes (absolutely the BEST automobile for your money today: luxury, performance, sexy, and professional.)..Purchased a Certified Pre-Owned 2016 Mercedes-Benz C300 from Tom Clancy. Called to confirm the vehicle was still in stock, planned to drive an hour that morning to purchase the vehicle. Tom confirmed the vehicle was at their location, he emailed me the original option list along with the recent service performed for certification. We arrived at the dealer and the 2016 C300 with the AMG pkg was there and ready for us to test drive. After an hour or two to complete paperwork we left the dealer with the Mercedes Benz. I highly recommend you visit Mercedes Benz of Sarasota and ask for Tom Clancy. He is professional and considerate of your time. Thank you Tom. Make sure to ask for Jason Lewis in service, too!

Awesome experience!. These guys are the best. So professional and knowledgeable. Will be buying my cars from them from now on.

Outstanding experience! Kudos to Randi, she’s the best!

Car was checked in and delivered back on time/promptly

Great service, no surprises. Our representative always is helpful and if she is unavailable than another representatives is always willing to step in.

Very pleased with the outcome and the staff I met during the process we're very caring and pleasant. I would not hesitate to get my next car from this dealership.

The easiest and most pleasant car buying experience ever. Alfredo, our salesman, was polite, personable and knowledgeable. No games, no haggling, no pressure. He even delivered the car to our home.

I am always very satisfied with the service from Mercedes-Benz of Sarasota. Steven Appolloni, my service advisor, greets me in a very friendly, and professional manner, and takes care of my old 2006 E-350 as if it were a this year's model. I appreciate this.

Jim Foulkrod is the best! He is attentive and excellent customer service rep.

Its hard to describe how great the whole experience was. I was treated like I was buying a $60,000.00 Mercedes not a used Cadillac under $10k. The car is in perfect condition given its age. They negotiated on the price and when I found something wrong with it (who checks to see if the heat works in Florida?) they were quick to fix it, no questions asked. They even gave me a new Mercedes as a loaner. If I need a car again I'll definitely check your inventory first!

I had a great experience but to have to write a review is a big waste of my time and please do not ask me to do this again

Steven is the ABSOLUTE BEST!!!!!!!! Took my car and in 45 minutes it was done, cleaned and ready to hit the road again. Thanks!

Stephen, or advisor, is one of thee reasons we continue to have our car serviced at Mercedes. He is extremely customer focused.

Today was not the best experience at a Mercedes Benz dealership. However after a call with the service manager and another service rep, I will give them another opportunity to make it right. I will post again after my first full service interaction with this dealership.

Very impressed with this dealership and with Jason as my service rep.

This is the dealer you go to if you want to get screwed by the parts and service department. If you don't want to get screwed on parts or service, you find another dealer. From what I understand, they are charging 1.5 times the MB book rate for repairs and parts. Nothing short of criminal.

The lady, Courtney Jordan, that received me was most understanding as the appointment I had made was not received at the dealership to my great disappoitment. However I still got the service required that same day and what was done seems A-OK.

Terrible communication skills. I had to call the salesman every day multiple times a day to get information he was supposed to relay to me. I think I will take my business to reeves BMW!

Courtney Jordan is very efficient and helpful. She takes the time to explain everything thoroughly and we appreciate her professionalism.

Customer service was outstanding and had a car available for a loaner

First off, I stood in the lot for OVER an hour waiting to see if a salesperson would q mmAN HOUR- ignored.... with over t $8,000 CASH, in $100 bills that I had planned on using as a downpayment for a used Cadillac. I walked in around 7:30 pm & asked for a salesperson to give me some nhelp. Tucker came out TWENTY min utes later, and RUDELY told me that it was 7:50 pm, they were closing i n 10 minutes. So after driving 2 hours, I was being sent HOP pSo to drive it for icky 5$& bohb

Courtney our customer service manager was as always lovely to work with, thanks!

Service was prompt. Agent was very aware of my situation. Thank you.

No service after you buy a car No one cares anymore

Customer service only got a 3 as we had an appointment for a tech to come to our home to set up the garage door opener on our E350. Half an hour after the appointment time, I called dealer to complain. They apologized and called the tech. Tech had more work than time to get it all done and called up to reschedule our appointment to next week. I was miffed as I spent the entire after noon at home waiting for nothing. Tech should have called us prior to our appointment time to tell us he was going to be late or to apologize that he needs to reschedule. Heard lots of excuses from him of which none of them were my problem....unprofessional. Alfredo, my sales person was excellent, knowledgeable, professional and very considerate. Today, I went to the dealership to meet with James, a tech person to assist me with the electronics on the care. I found James to be extremely professional, well informed, patient and a genuinely nice young man. Both Alfredo and James are an asset to your business. But unfortunately, the back end of the house needs to project the same image as these two men. Bad service can hurt all the positive experience the others provided.

Service was beyond courteous and professional. It was outstanding in all ways.

Great service, great people. I definitely recommend

The service scheduling and repair process was extremely effective. The repair work. under warranty, was very effective and performed in an effective manner. The only minor suggestion for improvement I can offer is... Your car wash does not remove bugs from the window and several area were completely wet.

Everything was very efficient ,everyone was very professional and easy to work with.

Firs time dealing with this dealership.. Jason took good care of us!

Excellent Mercedes Benz service experience for my first visit to the Sarasota location. The staff had met all my accommodations I needed to work or just see new vehicles. The vehicle was returned in quick fashion with an update on what was checked and/or needed for the future visits. Jim our advisor was attentive and informative in his duties. Most of all, I felt a feeling of confidence driving away from the facility that I was in good hands and the car reacted as such.

Frustrating that I received a recall notice but when I went for service, the part wasn't available yet. MB needs to coordinate their notices with their service departments. They did another service and were good about it.

It was a pleasurable experience and everything was done to my satisfaction. Lino C

Excellent service. Check in time on job and return of car exceptional.

First waited 20 mins for service man to come and get car. Then it was even worst when we went and picked it up. Call Tom

Judy S. is great CSR, Nice showroom & amenities. Everyone is friendly & helpful.

Worst place ever!!! We bought a white mercedes Benz 2006 and I'm telling u it was a junk car..we bought it at $30,000 plus best warranty total cost $40,000.they lied on carfax that car wasnt in accident but was in one..warranty didnt cover anything..everything broke within 6mos..we bought it..everyine was mean afyer we needed repairs..but extremely nice when we bought it..this place sucks!!

I had a pleasant wait for my car as it was repaired. Everyone is friendly and the service was good. It would be nice if there was fruit, or at least ONE gluten free snack available. Lots of drinks were available and varied.

The dealership is wonderful. I feel as though Zack and Michael worked hard and truly listened to my opinion. Excellent customer service! I love my new GLA 250�!!!

The service department was excellent and took care of my recall notice in a timely manner. I look forward to doing business with the dealership when my lease comes up and I need another vehicle

Every sales person and employee meet and greet you with such knowledge and do not pressure you but encourage you to look around and if you need assistance to please reach out to them. Management takes time to say hello and let you know you are in great hands! A pleasure to be there.

Hmm? This place has lost its edge....with new ownership..... corporate feel now.... been to much better Mercedes dealerships who care more about your satisfaction. Poorly trained employees here.

Professional , they check the auto to your satisfaction

My experience was not so good again this was the second time I took my Buick enclave in for an oil change. I take it in at 8:00 I leave it there all day told Courtney I would be back at 4:00 I still had to wait 30 minutes to get my car. Then Courtney didn't even go over anything with me she had me sign a piece of paper and told me my car was out side didn't walk out with me or anything.

George Lauterbach was extremely helpful and very pleasant to deal with. I would definitely recommend him to anyone who wants a good buying experience!

Judy is the best! After a hurricane she accommodated a "walk in" to get me back on the road safely. Many thanks to the team at MB Sarasota!

The service was great. Randi did a great of explaining the report.

Fast, efficient, correcting problems I didn't even know existed. Threw in a new battery and the total cost was zero.

Service was thorough and prompt with no surprises or unexpected costs. Our service representative, Courtney, is excellent.

I had a nail in my tire drove to the Sarasota dealership and they graciously took care of it imeediately.

I am a long-time Mercedes owner (during the past 15 years I have purchased 7 MB vehicles either for myself or my wife).. Having moved to the Sun Coast, almost two years ago, rest assured I will no longer be purchasing Mercedes products. This local dealership is owned by Auto Nation and their customer service is horrendous! They never fail to find something unexpected wrong with my vehicles (which have less than 25,000 miles on them and are less than 3 years old). Their system of assigning each customer a specific service represenatative means if your rep is at lunch you must wait until he /she returns to pick up your vehicle or or to have a question answered. If your rep is not available you have to wait until he/she is available to even make an appointment (sometimes several days). I'm not a demanding customer. I just want to be treated as a customer that is at least somewhat valued. Unfortunately, MB of Sarasota employees have taught me to not sign any paperwork without reading carefully. As an example, after discussing a simple oil change I was given paperwork to sign which authorized work that had not been discussed...but oh my!...I signed off on it and was given a bill that was in no way anticipated. I will be replacing my vehicles as they come off warranty and going with another manufacturer....provided they are not owned by Auto Nation, Mercedes Benz of Sarasota's owner.. As much as I have loved Benz products...putting up with a this type of service is not worth it.

We purchased a 2015 Lincoln MKX Sunday 8/13/17. There were several issues with this car. The first was a corroded battery terminal (while the car was up for sale), so the battery had to be replaced before we could take possession of the car. The second on-going issue is there was only one keyfob when the car was released to us upon sale. To this date (8/31/17) we still do not have the second one! The third lengthy issue was a slow air-leak in one tire (the low-tire light came on during the drive home), so it needed to be replaced. It took several days for a replacement tire to be available, and after driving all the way from our north-Bradenton location to Sarasota, it was the wrong tire. A correct tire took another several days to be available. When our car was presented for the tire-change and balance, it took two hours and 40 minutes!!! AND we are STILL waiting for the other keyfob!

We purchased a 2015 Lincoln MKX Sunday 8/13/17. There were several issues with this car. The first was a corroded battery terminal (while the car was up for sale!), so the battery had to be replaced before we could take possession of the car. The second on-going issue is there was only one keyfob when the car was released to us upon sale. To this date (8/31/17) we still do not have the second one! The third and lengthy issue was a slow air-leak in one tire, so it needed to be replaced. It took several days for a replacement tire to be available, and after driving all the way from our north-Bradenton location, it was the wrong tire. A correct tire took another several days to be available. When our car was presented for the tire-change and balance, it took two hours and 40 minutes!!! AND we are STILL waiting for the other keyfob!

It was a true pleasure to work with Ed Chestnut. He answered all our questions and made the car buying experience a pleasant one.

I sent my wives C class convertible in for repairs that I purchases from a local used car dealer this past April, I have spent a small fortune at both of my local auto mechanics here in Englewood, when I spoke to Bobby at the Sarasota Mercedes, he told me I needed to spend at least 10K to make everything right on my 2005 car that I paid 12K on, plus the small fortune already spent. My common sense told me to ask for a salesperson, Bobby introduced to Alfredo, after 3 visits both my wife and I decided to get a 2018 GLC CLASS SUV, the entire purchase was a wonderful experience, I was totally blown away with how Alfredo made us both feel like we were friends forever, and I cannot forget Tom Clancy that filled in for Alfredo on our second visit, he also made us feel like long lost friends, job well done across the board on every level, you all successfully took what was a nasty situation (my old car) and turned the whole situation into a great experience. We will be back, Joe Cooper

As I walked in the service "lobby", I was completely ignored or unnoticed. I was confused on why there was a person at the service desk in the back and he didn't acknowledge my presence or any "How may I help you?" kind of line... I was with a friend and even he was surprised on the lack of customer service. Buying and maintaining MB vehicles are costly; maybe Sarasota customers are difficult or rude but that shouldn't justify basic customer service for this type of business and the quality of MB: "The Best or Nothing" After about 5+ minutes standing around, I walked to the front lobby where an older man walking us back where I was previously (at the service dept) and made sure someone would assist us. All in all, the service report was favorable, pricey as expected, but the whole first time experience was mediocre at best.

Update - The GM of MB of Sarasota called me the morning after this post and looked into the situation for me. He was very courteous and very empathetic to my situation. He explained that there was only so much they could do as they were waiting on the part(s) to come in from MB USA. I had our car back the same day as his call. I believe that the part(s) delay was attributable to MB USA and not this local dealership. I do still question if this repair process was handled in the most expedient fashion but I decided to change my rating for this dealership because they took the time to make things right. I must also add that the service center is immaculate and the staff very courteous and friendly. After 8 weeks in repair at AutoNation Collision (my wife's car was rear ended by a young women whose mobile phone was more important than her driving), Mercedes Benz (MB) of Sarasota took possession of our 2017 AMG SLC 43. At accident time, the headrests were deployed from the severe impact and extremely noticeable to anyone looking at the vehicle from standing outside the car. I initially took the car to MB of Sarasota where someone could have noticed this but they recommended I take the car to AutoNation Collision where repairs commenced. After 8 weeks of being in repair at AutoNation Collision (where I was very patient), the car then gets sent to MB of Sarasota to inspect the car and order the parts to reset the headrests. I called MB of Sarasota service about this and did not get a call back. I later learned that we wasted the first week at MB of Sarsaota as they ordered the wrong part(s) in California to reset the headrests. I then contacted MB USA to determine when the part(s) would get delivered and did not get a call for another week at which time they had no answer to when the part(s) would arrive. It has been weeks now and I still have no clear answer on part(s) arrival and I have had the pleasure of seeing my wife's car sit on the MB of Sarasota parking lot for weeks with no idea of any resolution. On September 8th, my car will be down for 4 months on a 24 month pre-paid lease! Perhaps, those of you reading this will want to skip this pre-pay lease option and maybe the MB brand altogether! A major manufacturer should not take this length of time to get parts delivered - if that seems unreasonable, an idea of when the part might be available is certainly far from unreasonable!

IF YOU HAVE NEVER BOUGHT A CAR ON LINE, YOU MUST TRY IT WITH MERCEDES-BENZ OF SARASOTA!.. BOUGHT MY CAR WITHOUT EVER SEEING IT IN PERSON OR SITTING IN IT, LET ALONE DRIVING IT. THE DEALERSHIP BOUGHT MY CAR MPICKED IT UP AND DELIVERED MY NEW CAR!! WHAT SERVICE. COULD NOT BE MORE PLEASED. THANK YOU MERCEDES-BENZ OF SARASOTA!

On August 11, 2017 my Mercedes was in an accident and they ended up totaling the car Mercedes-Benz of Sarasota was excellent in helping get the car towed to the collision department and the Geico appraiser was prompt in making a determination the car was unable to be fixed. We are Sadie's kept me in the loop the communication was Daily and Randy was my contact person at Mercedes she was very helpful to offer to mail my license plate and my garage door opener back out of the car since I live two hours away and was able to make it there.

Another great experience with their service department. It was a screw in a tire that brought me in this time, and Anthony got me right in and even gave me a car to drive to run a quick errand. The tire was fixed and the car delivered with a fresh wash after only an hour!

this is my third purchase the last one was with auto nation our sales person(Alfredo) could not have spent more time ad effort to help make the sale

Staff was great waiting area very nice wait was kinda long.

I was very pleased with my interaction with the sales staff. Very profesional and very positive.

Recently moved here from Texas, where I purchased my S550. Loved my old dealership. I swear you could eat off the service floor. Extremely friendly staff. They had a very luxury feelig lounge with fresh Starbucks and pastries and doted on you like royalty. Also had a full-service Spa on property. You were always greeted outside with a smile and escorted to your assigned service agent. Had an issue with the battery once, DOA. Called the dealer, they sent a tow truck, gave me a ride to the dealer, handed me keys to a E-Class Convertible and told me they would deliver the car tomorrow and pick up the Rental. (zero cost) After every service the car was detailed. Washed, vacuumed and ready. Sarasota, no so much. I can't even analogize them to my Toyota dealership as they also had a large waiting room done in a Lodge style with fresh made cookies coffee and five televisions, wifi and usb charge. The closest I can get is a Ford Dealer I had in Denver CO. Not bad, but they were not selling 6 figure vehicles. They have very little interest in going the "Extra-Mile" or "Extra Foot" for that matter. Dropped my car off for A service and I needed some work on the front bumper. Got there and they said once service was done I could pick it up and take it to their body shop. I suggested they could do that, they begrudging agreed. You would have thought I had asked for their first born Paid $250 for a detail, now granted at my old dealer it was common to wash, vacuum the car and wipe down the interior. Not at Sarasota you pay $250 and guess what it looks worse. Trash under the seats, door jams not cleaned, engine compartment not touched, greasy smears on all the glass and zero attention to the tires. Ive gotten much better for $35 at Diamond Car Wash. Last week end i got my keyfob wet and opened the car with manual key and the alarm went off. It was 4:30 on Saturday. Called their shop and got transfered to an answering machine, called again and go a man on the phone that then transferred me to an answering machine. Called again and go some women in sales answering machine that said they were closed for the Holiday? Last weekend was not a Holiday of any kind I'm aware off. Called again same result. Called Mercedes Roadside, got and answering machine. Called again and got a lady who after 5 minutes got me to a Service Tech that said "You're screwed". For context it was 93 degrees outside. I'm in a parking lot with my wife and two daughters and Mercedes is basically saying "Sucks to be You!". Called Uber and got home. If you looking for a bargain basement experience at a penthouse price, this is the dealer for you. I will be driving the extra 20 minutes to Tampa or perhaps BMW, it can't possibly be worse.

Pleasant, professional... my service Representative Randi was excellent and most helpful. Only reason for not given a 5 star rating is lack of loaner vehicle even though appointment was made for warranty work. I live 40+ miles away and parts needed to be ordered and it took longer than expected to receive them.(3 days without vehicle) However, they did provide a timely shuttle service which had professional, timely drivers. I would recommend this service department and dealership.

Great service and lots of new vehicles to look at and complete test drives.

Once again we were very impressed with the facility and the people.. Everything was completed on a very timely basis and the offer of utilizing a free loaner was very unexpected.. They treat you like your car very first class in every manner.. Congratulations on a job well done by everyone we met !! thanks have a great day!! rick and bonnie earle

Appt was made 2 weeks in advance. They had the car 3 days and NO work was done at ALL! They never called us to let us know the service and replacement of the windshield were not done.

Excellent service for my annual check. Expedient service and very courteous staff! No complaints at all!!

This Mercedes location sucks. I've been coming to this location since 2007 and had great service. Took my car in for changing of window tint. It was the worst job you ever seen. Tint was not even cut straight, after three week so-call bubbles still there. Scratches not only on the window but the car chrome as well. They left a really big gap on the edge of the back window stating they can't do the entire window. That window looked tacky as hell. I had it done before with no problem. They took it 2 x and messed it up everytime. Big lier as well. Then they told me they will pick up my car from my work place to try to correct the tint and that did not happen they call and canceled and had it rescheduled for the next day. To my surprise they never called the next day . I had to call like 50x and they stated that they are very busy. Then Bobby rescheduled me for 2 weeks out and stated they are going to bring a special machine and to be there on that day. I call the day before and left messages no call back and then the next day to ask what time I should bring my car in and finally Bobby calls and another excuse after excuse cancelation again. They waste my time and gas money fooling with these incompetent people. Never will I ever go there again. They should be out of business with their lousy service.. They look you straight in the eye with their bold face lie. GO at your own risk. WARNING.

I brought my car in for service plus an extended warranty repair. The staff took care of all the extended warranty communications and no charge to me for that. The facility has good coffee, freshly baked cookies, comfortable chairs, clean bathrooms and plenty of light. I was in and out a couple of hours less than what I had expected.

Steven A is very nice. It's great being able to get a loaner car as well. The only negative this time was the poor car wash. It wasn't as good as they've done before.

Had a 3 hr wait for an EBD dash light diagnosis and wheel speed sensor replacement and service on my Winnebago View motor home. Did a good job and the price was reasonable. Suggest you make it known to the market place that you work on the Mercedes Sprinter Chassis. Fortunately I found a mechanic who suggested Mercedes on Clark Rd.. I recommend them.

The people here always treat me respectfully and with constant courtesy. My service advisor, Bobby, recognizes me everytime I come in even though it's not often. They are informative and knowledgeable. I would highly recommend them to anyone, their service makes my experience owning a Mercedes that much better.

Great service! Took care of my car immediately with no appt scheduled -got a nail in my tire

Quick convenient friendly and accommodating to my time and needs

Always have excellent service by the entire staff. Steven Appoloni, my service advisor could not be more accommodating. I have nothing to say, other than my experience is always Outstanding!

Great service...................................................

Unfortunately, I was unimpressed with this MB dealer. Just so-so, sadly. The advisors seemed harried, rushed and rather stressed out. NOT a warm, happy, relaxing welcome as we've come to expect. I hope that they find a way to bring it back up to the standard Mercedes-Benz level soon. Best of luck!

OUTSTANDING SERVICE ON MY BENZ..........COURTNEY MADE ME FEEL SPECIAL AND THAT CAR'S CARE....ON ME......WERE HER DUTY...........THE WHOLE PROCESS WENT VERY WELL.........PLUS GREAT WAITING AREA, ETC

Our customer advisor- service manager- Jim was absolutely wonderful to work with. Great job, Mercedes of Sarasota......as usual!

The atmosphere feels very trendy

Jason, as Client Manager is one of the most professional people I have encountered. Makes the repair experience manageable from all points of view.

Don't know if you would have caught it, but dashboard display showed the side marker light on driver side went out while I was driving home.

I deleted my prior post because they finally fixed our car on warranty and the general manager agreed to reimburse us for a rental. They did put us through a lot of stress that was unnecessary and would not have happened if they had their act together.

Very pleasant place to have a car serviced. They are very thorough in evaluating the car. Highly recommend it.

Very good experience. Would consider this dealership when looking for another car.

Perfect. Service experience was very professional. Always nice to have a complmentry loaner. Thank you

Always satisfied with the courteous employees, especially Judy Schweitzer, and efficient dealership operation.

Dealer wasn't willing to negotiate on price at all. and was willing to let me walk out over a few hundred dollars. I just loved the car and couldn't walk away from it. I didn't feel the love from dealer, then again maybe it was me. Wrong it was them, but they have very nice cars and a clean place of business.but i wan't showed any love during my buy process. Dealer did pay for me to stay over night but that's only because the car hadn't been through inspection. I would have stayed over night even if dealer wasn't willing to pay to put me up over night.

I was treated with great kindness and honesty. It really made the car buying experience quite please. The Mercedes-Benz Center in Sarasota on Clark Rd. is the cleanest and most beautiful dealership I have ever seen. Even though I was not buy a high end luxury vehicle they still treatment me like a king as if I was.

Diagnosed problem and made correction in timely manner

It was a pleasure going to Sarasota Mercedes. Randi was very helpful in getting answers for my situation.

Service was great! Cookies were excellent! Only downer was I got fat eating the cookies.

Our service manager, Jim, was excellent. Prompt, courteous service, calling with report as promised. Had loaner lined up. Service itself done well, and the car was return nice and clean. The only detractor of the day was the fellow at the Loaner desk.....didn't seem happy, slow moving, wasn't phased by the long line........

Excellent service and care. I would recommend Mercedes Benz to all my friends.

Excellent service from Alec! Couldn't be happier! Thanks again!

I went in for scheduled maintenance and was treated very nice! Friendly staff and an awesome facility!

Loaner car was excellent. All the Service Personnel were courteous and prompt.

The service was awful. They didn't return my phone call or show any interest in putting me in a car. I went do the road and bought a BMW.

As always, top notch customer service and work quality.. Great waiting lounge

Service is definitely not their strength! Not again. Lost enough money on those guys.

Never again. Very unprofessional and service is beyond ridiculous. I'd rather drive a Ford than dealing with them again.

Ernie Withers and the entire team is simply rude and absolutely unprofessional. I have purchased a brand new Mercedes C63 AMG and had an issue that needed to be addressed. To this date, all my calls are ignored and my car is in service for over 7-months. To make matters worse, they have not provided me with a loaner and they required me to pay for a rental for the duration! I have not been re-imbursed for anything yet and was required to consult an attorney. Mercedes USA has been involved and will take matters in their own hands to satisfy the customer. This dealership is the worst I have dealt with so far. Never again! Be warned!

I would recommend MB of Sarasota to anyone looking for a MB. Informative, no hassle. I would recommend working with Tucker Kittle. I switched from a BMW and couldn't be happier!

Staff were very courteous right from the attendant who met you as you drive into the service area to the service advisor. There was a pleasant atmosphere once inside.

I needed an emergency tire repair and they were able to work me in to their busy schedule w/o an appointment--and I didn't have to wait long for the repair either. My service liaison Grant made sure the process was painless.

We purchased a GLK 250 BluTec 2 years ago and the maintenance has been remarkable.

Your service was good. Thank you.

from the time I pulled up to the service bay, the service was absolutely superb. Would certainly recommend them for future service needs.

Service was great and the people are very nice but service fees are little high.

excellent service w Mercedes benz of sarasota judy sweitzer has always done an outstanding job!!

Courtney the service specialist was great to work with

Salesman wasn't pushy and very knowledgeable about product.

Pete Bolduc took care of our needs thru the entire experience. We will definitely contact Pete for our next purchase. Thank you, Pete.

Good but expensive. It was just a dead battery. So for the total price, it was a lot of money.

Stoped by for a pit stop! Awesome service and in and out! Love the Mercedes shop too. Plus after hitting two car washes you guys actually cleaned the wheels! I almost didn't think it was my car when it pulled around. The wheels were actually shiny!

Bobbi Tomassini always provides an excellent service and great advice.

Repair of passenger seat was completed within 24 hours due to overnight shipping of replacement part

Excellent! I am glad I have a MB ad not a BMW like my husband. Your service is 100% better than theirs. Thank you.

All service personnel were very helpful and courteous

New customer and this is best service department I've experienced in the last 25 years. Finally, a service department that knows the importance of quality customer service.

satisfied work done on time and as promised-consistent service every time.

They were pleasant and knowledgeable. A bit pricey, but I knew that going in. After all it is a Mercedes.

While vacationing in Florida the access door to the fuel tank broke and needed replacement. Placed the order but the wrong part came in. Did not have enough time to wait for the reorder and repair, so I cancelled the service request.

Outstanding, professional, knowledgeable and friendly.

I have never been so please with buying a car. They are great!

Service prompt and friendly and efficient You are expecting too much from your client to write a fifty character review

Jason Lewis was efficient and knowledgeable. He followed through on all concerns exceeding my expectations.

Great customer service. Jason is very helpful and knowledgeable.

Every phase of the maintenance process was Excellent.

I was not able to get the car fully repaired, as I need to go to the body shop later this week.

My service rep Jim was outstanding in every aspect of his job!!!

EXCELLENT OVERALL SERVICE EXPERIENCE Steven Appolloni has provided us with consistently excellent customer service and attention to detail is outstanding.

I purchased a used car from them a few weeks back. The car developed some issues a week later. After talking with them, they agreed to make it right. They gave me a loaner and fixed the issues, I highly recommend them! They did not have to do this, but they stepped up big time!

Bought a brand new Mercedes C63 S-AMG in December 2016 and got rear-ended three days later. Insurance company recommended Mercedes of Sarasota to do the repair. I called and they send the car to Tom-and-Jerry's down the road (already a very weird situation, considering that you would expect a dealership to be able to do repair work and not send it to a Ghetto Company down the road). Anyways, it took about 4 month to get the car fixed and returned. I showed up and Mercedes has done a "Quality Check" before delivery. However, the car was far from being quality checked and the paint had "orange-skin" all over the place. After a few discussions, they agreed on repainting the vehicle. It took again close to two weeks. Again, I showed up, expecting everything to be done properly and recognized they put oil on the brand new seats. Again, the car was gone for another week to get it cleaned up. After close to 5 months, and only having been able to drive this new vehicle for only 3 days since I bought it (less than 800 miles on it!), I finally received the car and drove home. On the way, the power-steering failed and I had to call Mercedes-Benz of Sarasota again to get it towed. During the tow, they scratched all 4-rims while strapping it down on the truck. Again, we had to discuss the issue and dealership promised to repair it, which never happened! It's been another 3 weeks again, and I finally got it back again. I left the parking lot and headed home. On the way, the trunk just popped open and a loud "squeeching noise" was there. I had to return the car again to Mercedes and made an appointment. When I showed up, everyone pretended not to know who I am and what the deal is. Again, I had to get angry and after several discussions, they finally accepted the vehicle. When I asked for a loaner vehicle, they said, that this would not be included and I should talk to Tom-and-Jerry's for a rental car, as they have performed the work on it. After several minutes discussion, they handed out the cheapest possible loaner vehicle to get rid-of me (as the "customer"), as quick as possible. I have told them, to keep the car at their facility and to do all repair work on site. After 5 month of "problems" with Tom-and-Jerry's and their work, they finally promised to keep the car at their shop and I don't have to worry about it. I had the feeling, that they would understand the frustration and finally get everything properly done. About two weeks later, I accidentally past by Tom-and-Jerry's shop and saw my car parked in the Ghetto. With surprise, I called the Mercedes Dealership to ask why they would not hold their promise and they immediately hung-up on me. I had to call again and threaten with attorney in order to get a hold of the Manager, who was simply rude and unprofessional. Instead of coming up with an apology and explanation, he only said "Sir, I'm gonna hang up now". After 1/2-year problems and a lot of headache, I am required to get an attorney involved in this situation and will report them on all known "customer complain websites" to protect future customers about their service behavior. DO NOT BUY OR SERVICE YOUR VEHICLE at MERCEDES-BENZ OF SARASOTA, if you don't want to be screwed over like me. I am now posting the car for sale, with less than 900 miles and only 3 days active driving, and will stay with Porsche, where I have been before. Unbelievable, and will never purchase a Mercedes again!! Rude and unprofessional!

Bought a brand new Mercedes C63 S-AMG in December 2016 and got rear-ended three days later. Insurance company recommended Mercedes of Sarasota to do the repair. I called and they send the car to Tom-and-Jerry's down the road (already a very weird situation, considering that you would expect a dealership to be able to do repair work and not send it to a Ghetto Company down the road). Anyways, it took about 4 month to get the car fixed and returned. I showed up and Mercedes has done a "Quality Check" before delivery. However, the car was far from being quality checked and the paint had "orange-skin" all over the place. After a few discussions, they agreed on repainting the vehicle. It took again close to two weeks. Again, I showed up, expecting everything to be done properly and recognized they put oil on the brand new seats. Again, the car was gone for another week to get it cleaned up. After close to 5 months, and only having been able to drive this new vehicle for only 3 days since I bought it (less than 800 miles on it!), I finally received the car and drove home. On the way, the power-steering failed and I had to call Mercedes-Benz of Sarasota again to get it towed. During the tow, they scratched all 4-rims while strapping it down on the truck. Again, we had to discuss the issue and dealership promised to repair it, which never happened! It's been another 3 weeks again, and I finally got it back again. I left the parking lot and headed home. On the way, the trunk just popped open and a loud "squeeching noise" was there. I had to return the car again to Mercedes and made an appointment. When I showed up, everyone pretended not to know who I am and what the deal is. Again, I had to get angry and after several discussions, they finally accepted the vehicle. When I asked for a loaner vehicle, they said, that this would not be included and I should talk to Tom-and-Jerry's for a rental car, as they have performed the work on it. After several minutes discussion, they handed out the cheapest possible loaner vehicle to get rid-of me (as the "customer"), as quick as possible. I have told them, to keep the car at their facility and to do all repair work on site. After 5 month of "problems" with Tom-and-Jerry's and their work, they finally promised to keep the car at their shop and I don't have to worry about it. I had the feeling, that they would understand the frustration and finally get everything properly done. About two weeks later, I accidentally past by Tom-and-Jerry's shop and saw my car parked in the Ghetto. With surprise, I called the Mercedes Dealership to ask why they would not hold their promise and they immediately hung-up on me. I had to call again and threaten with attorney in order to get a hold of the Manager, who was simply rude and unprofessional. Instead of coming up with an apology and explanation, he only said "Sir, I'm gonna hang up now". After 1/2-year problems and a lot of headache, I am required to get an attorney involved in this situation and will report them on all known "customer complain websites" to protect future customers about their service behavior. DO NOT BUY OR SERVICE YOUR VEHICLE at MERCEDES-BENZ OF SARASOTA, if you don't want to be screwed over like me. I am now posting the car for sale, with less than 900 miles and only 3 days active driving, and will stay with Porsche, where I have been before. Unbelievable, and will never purchase a Mercedes again!! Rude and unprofessional!

Easy to deal with, fast and efficient, very proper and polite, great coffee and cookies. Highly recommended service department.

Take your business somewhere else away from any auto nation dealers!! They're the worst

We had a wonderful car buying experience with Sarasota Mercedes. The sales Rep Rick Chang was amazing. He walk us through the whole process. He even waited till the end to show my wife how everything worked. I would recommend the dealership and the Rep if you're considering buying a car.

I have had my 2010, 350 ML serviced at this dealership ever since I purchased it there and this was one of the best service experiences I've had. Bobby was personable, efficient, and communicative during the day of my service appointment.

Robert was friendly, helpful, thorough, and professional.

Was provided with loaner and estimate of repair cost . Above average service

Our salesman was delightful and knowledgeable but our overall experience with the dealership and your finance department was not acceptable. It caused us to be inconvenienced and we had to spend more time in the dealership than was necessary.

Easy to schedule service. Service completed on time. Excellent facilities

wonderful, respectable,recall service on my C230 kompressor. Sadly after a detailed estimate of my car, it would take 20K to get it back on the road to make it drivable. Transmission dead. So anyone wanting fully loaded, great condition parts...I'm selling the parts... I really thank mercedes dealer ship of sarasota for being compassionate, and honest with their estimate. it's not very often these days to find people who so kind....just wish they would have a MB consignment service to part out car parts to save me the hassle of having to do the advertising and collection of funds myself. well time for a another car....good bye Kompressoro

We purchased a CPO GLK 250 Bluetec 4matic. Love it! The experience was top shelf from start to finish. Everyone we interacted with was professional, respectful, and helpful. They go the extra mile to make sure you are completely satisfied and have a smooth buying experience.

got in on time everything went great. great overall experience

Regular service on a E350 Mercedes Benz Cabriolet

Couldn't find a better gentleman than Tom Clancy. Worked with us to find a new convertible and helped us at our home with all the new things we didn't understand. So glad we found him when we came back to Mercedes to buy a new car!

Judy was awesome in helping me with service on my new suv. She was professional and represented the company with the highest regards. Treated the customer like they mattered!

Have owned Mercedes for the past 30 years and bought at this dealership since moving to Florida 20 years ago. New car is great Tom Clancy is a great man, helped us look at different cars and am really happy with this car.

Totally unprofessional service from a salesman called Joe. Despite the best intentions from Mr Withers I would never buy from this dealership

Prompt & courteous. Ms. Doyle, the service rep. was efficient and explained, in detail, the process & work to be performed.

My Experience Was Very Good ! Moe Alexander was a pleasure to work with No pressure and very helpful. I'm enjoying my car very much .So far So Good ! thank you . Ron Streich

I know Mercedes Benz is a luxury brand but the service fees are too high. I will be searching for other service alternatives in the future.

The service I required was performed timely. I was made aware of additional work required and an estimate for the same was provided. Courtney Jordan is a great Service Manager.

Outstanding. Vehicle was serviced as soon as I got there and repairs only took 90 minutes. I had my dogs with me (Sprinter was base for Coachman motor home and we were on the road) and we were told we could bring them into the waiting room with us. I couldn't have asked for a better experience.

I had a great experience with my salesperson joe Hanna he was extremely nice and helpful and I recommend him as a salesman I love my car Thanks lois troiano

I always have great service at MB. The work is excellent and the customer service is spot-on.

Jason was amazing. 10 out of 10. Service intake was detailed. My loner car was ready and waiting. The process was quick and efficient, Jason stayed in contact the entire time. When my care was ready, he went through all of the items that were completed....and who doesn't like the car wash :) Thanks Jason!

The flawless and wonderful customer service at Mercedes-Benz of Sarasota is enough reason to buy a car from them. Judy Schweitzer has been my service advisor since 2014. She is informed, helpful and friendly.....5 stars for Judy and for the entire Mercedes-Benz service team.

Had to wait for extended periods at drop off and pick up. Otherwise, service was performed as required with appropriate recommendations.

3 hr estimate took 5 hrs. Contents of console disturbed. Dash settings changed. Tire pressure 39psi in front, 34 in rear. "No time" to dry car after car wash - wheels filthy. Makes me doubt the quality of the service that I can't confirm. Sorry I bought pre-paid maintenance.

unlike my last experience i was taken care of the right way at mercedes benz of sarasota. my service writer courtney took care of me thanks again.

Justin Francisco helped us make the transition from a low tech 2016 E350 to a 2017 E 300. His patience helped convey the knowledge about the cars in a manner which enable us to make a decision despite our hesitancy toward the new technology. Everyone we encountered at the dealership wanted to make sure we were happy.

Went to get new tires on a smart car I purchased recently, and maybe because I'm young and don't own a $80,000 car but waiting for the tech took twice as long as we were visibly skipped in line by the concierge guys. Our tech was kind and only reason not 1/5. Was offered a $160 oil change which is a rip off and a half.

Amazing sales experience Joe did a great job no pressure sales knew the car i wanted he had it ready as i pulled into the dealership couldn't ask for a better buying experience thank you Joe and the rest of the sales team

I had another poor experience with your dealership. I had to use your dealership to get a replacement key. After I got over the absurd price for the key, it reinforced my decision not to use your dealership to service my car. When I received the replacement key for a cost of $405, I noticed there was no key ring on the key. When I asked about this, your representative stated there is an additional cost. I know there is a generous mark up on this key, so it should have covered a key ring.

Prompt, courteous. They serviced my car very quickly, and service person called when completed. Washed car. Unfortunately they always add a little dirt to the doors and driver area, but it will clean right up/

I brought my GL 450 for minor service. Only three items to repair and two of the three where completed. Courtney, the service writer's follow up is always prompt and helpful. The item that was not completed is not major other than it is an inconvenience to have to bring the car back to have it completed.

service team is great. Customer waiting area is very nice and clean. show room cars aren't bad to look at either. Steve App. is a great service advisor....

Called and received an appointment that week. Met with a service representative who went over what needed to be done. The waiting are was nicely appointed and had good refreshments. There were magazines and a TV available as well as wireless internet. The work was done promptly and at the price specified.

Great service experience with Jason. No problems at all. Will return for service.

Great experience, the salesman Scott Tierney was friendly, polite, understanding and efficient on providing the best price for the used car we purchased. From the first call to when we ride the car from lot, the MBS staff give us a red carpet treatment. The experience was pleasant, no pressure, no problems. Liliana and I thank you MBS.

Jason always takes great care in the details of our service work. It is worth the drive to work with him.

Started off a Saturday morning with "correct tire pressure light" Turned out to be a nail. Thanks to Judy & road hazard I was out of there quickly with a new tire & a safe vehicle!

Prompt service with comfortable waiting area. Needed a tire replaced.

Fairly mediocre service compared to what I get for my Audi just down the street. Called to have regular 20k service as well as fix heated/cooled cup holders on Gl550. Was told I could not get a loaner for a week and a half. Rescheduled service to a time that worked for Mercedes and received prompt service. When my wife picked up vehicle she noticed it was not washed, so she asked if she could get it cleaned. A rep said sure but they were busy so it would be another half hour before the car was ready. She declined. This is the second time car was serviced (I also have full service contract) and the last time the car was not cleaned as well. Ok service but is not "exceptional" by any means.

I was lied to about repairs to my vehicle and warranty issues. I will NEVER go back to a facility that has employees that lie to customers

Recent scheduled service of my E350 was a very pleasant experience with assistant service manager J.T. (Jason Tarpley) I am a detailed-type person and expect that level of attention in inspection and feedback of my vehicle. JT was was very patient in explaining the inspection points, findings, and work done. Thank you, J.T.

As always great service - Randi was a wonderful Service Advisor

Regular service was easy and went smoothly. Only glitch - lack of communication caused a long wait for my car to be brought to me from service area.

the service was excellent including scheduling as well as our on site representative

Very impressed with the beautiful new facility with customer conveniences a priority. The attitude of the entire staff conveys the importance to make every customer feel special. Purchasing a new car is exciting, yet can be overwhelming with so many choices, but we were fortunate to have a wonderful experience with our Sales Consultant, Alfredo Poletti. Alfredo was a real joy to work with in guiding us in selecting the right vehicle for us. He was very professional, personable, and extremely knowledgeable about each model. Brad Combs, Finance Service Director, followed up in finalizing the sale, explaining warranties, etc. and was great to work with. Nicholas Pearce, Product Concierge, was so patient in educating us on all the features of our automobile. All in all, great experience with Mercedes-Benz of Sarasota. Would highly recommend this dealership.

Excellent customer service. Courtney Quinn was very professional and explained everything in detail.

Service was fine but... I waited nearly two and one half hours for routine service(first annual service for a new car).After the long wait, I left the waiting area to find Jason but he was not in his cubical. My bill was on his desk with no one around. I would not want Jason to be my service representive in the future. Unreasonable waiting time especially when everyone else was being taken care of.

The service was good, just took a long tme.

Called in for repair and was scheduled within 2 hours. Had a liquid leak in front of car, but could not see where leak was or what type fluid. Randi had me meet with technician and I showed him pictures of fluid on garage floor and described the fluid. Randi kept me abreast of findings and although it took longer than I thought, I waited for the car. Work was completed and vehicle checked out ok. I have not noted any further leaks. Good job by all and THANKS.

great service like always Judy is the best , they always go the extra mile for costumers

After a tragic encounter between my Audi TT and a deer in the Colorado mountains, I went on a nationwide search for a replacement TT. After 10 weeks, I found my dream car at Mercedes-Benz of Sarasota. In a 'cold call' on the dealership, I met Andy who immediately took me to the car, allowing me to pop the hood and conduct my initial suitability test. After a thorough test drive, I was ready to buy and ship to Phoenix. Andy, Brian, Shirley & Vlas were solicitous of my needs as we completed the arrangements for transport and delivery. Judd wrapped up the final signatures and I was the delirious owner of a replacement TT with all the features I required. Staff handled the transport arrangement and I was able to write only one check to cover it all. It was a seamless transaction during which I was treated with impeccable service and respect.

Great car buying experience.......................................................

We take our 2012 in for a check up every year. The dealership is huge and well organized. Very happy with their work.

cls400 sensor on the front wheel failed. did annual service as well.

This dealership is disappointing to say the least. I recently purchased a vehicle from here and the experience was very uncomfortable. I would not recommend this dealership.

Wonderful service great dealership. Not cheap but thorough

Mercedes Benz of Sarasota know how to take care their customers, not only in person but on the phone also. Just recently I had my vehicle service I am vey please with the staff. All I could say keep it up staff you have my "vote". Christian

Very please with Justin in Service. I found him to be helpful and professional.

The sales person, sales manager, and manager of the dealership all helped find me the car I really wanted; and did so quickly and efficiently.

Communication was acceptable. I had hoped that MB of Sarasota could help us negotiate with MB in NJ to plead our case. Five weeks after our warranty was up an exhaust gas temperature sensor failed. This ultimately took out the NOX sensors a couple weeks later. Our total cost for repairs was $3500.00. Just minutes ago MB credited us $500.00 toward future service. A nice gesture but substantially less than desired. Our service associate, Courtney Quinn, overall did a good job.

car runs fine, operators manual very tricky, why do you have to have 50 characters?

Judy Schweitzer is a great asset to Mercedes-Benz of Sarasota! She is thorough, efficient and personable!

Great staff, straight forward pricing (no surprises), great communication throughout the process, and when there was an issue with vehicle condition that was not conveyed initially, they volunteered to fix it before I even could ask. We could not be happier with how smooth the transaction was executed

I made my appointment with Courney about 3 weeks before. When I arrived there was no record of my appointment. Courtney checked it out and found that the person she had communicated with to set the appointment failed to do so. The organization reacted and got me into the flow for the day and made arragements for a loner from Enterprise. My repairs were handled professionally and I am pleased with the outcome. So with the extra time spent sorting things out and at Enterprise signing up for the rental Iam satisfied with my experience.

I found the experience at this dealership unsatisfactory. The original complaint was ignored until a huge repair cost was quoted that was unrelated. Also an unsubstantiated repair was quoted on the basis of just "in case". The labour charges for the repair and diagnosis were different and not in line with the hours quoted to do the job. Lastly the parts prices were well above suggested factory list prices by a very significant margin and offered by other MB dealers in Florida. This led me to conclude that one needs to be very careful to compare pricing with other dealers before committing to do business with this dealer. Not a positive experience at all for me.

Service check-in was quick and efficient. There was a bit of confusion regarding transportation home that took time to sort out, but the service was first rate. Diagnosis and repair of the shifting problem I was having with my GLK350 4matic took two days, but I am happy with the result. Justin quarterbacked the activity for me - he did a great job translating my description of the issue to the repair guys.

Alfredo Poletti was great, courteous and represented MB very well. the dealership was also very accommodating and pleasant.

lots of recent turnover

Pleasant morning appointment took us to restaurant for breakfast and picked us up.

Very nice. Very concerned about me being satisfied. Note: Every time I bring my car in for service the car Porter, knocks my door sill off and leaves it laying in the foot well. It seems that that is a different department and that porters are not as concerned about Customer Service. And that would go for the last four visits I have figured out how to put it on permanently now from the advice of the advisor. So just make a note. Thank you!

Had slow leak in tire. Made mistake taking to Mercedes dealer. Repair took two hours; cost $60.00! Did get good "free" carwash.

everyone was courteous and knowledgeable especially Courtney Quinn, service advisor

The absolute best experience of buying a new car was dealing with Mike grammatical . I

I want to give a shout out to Sarasota Mercedes-Benz for their excellent service and support !!

I bright my 2011 E350 Wagon in for a scheduled A service. The service was performed at my convenience and I hope I'm good for another 10K miles. service advisor Courtney was very professional and accommodating.

I have just moved from Portland, OR to Sarasota. Love it. I?ve owned my 430 CLK since I purchased it new in 2001 & it has only 60,000 miles. My shifter locked & would not move at first. I contacted Mercedes of Sarasota to diagnose & do the repair. Service's diagnosis was definitely the shifter (pretty clear) but also the transmission stating that they had pulled the transmission fluid and it was black indicating neglect. At that point I informed him that the transmission fluid couldn't be black as I just had a full transmission service 2 months before at Mercedes of Portland including replacing the fluid and getting a "clean bill of health". At that point the customer service person began to backtrack with some attempted explanations of how the shifter problem could have caused the new transmission fluid to turn black. At that point, I lost confidence and contacted Mercedes Portland and they called the service advisor at Sarasota. The Portland service advisor after speaking to the Sarasota service advisor told me that the shifter was bad but didn't know why they pulled the trans fluid as it wasn't necessary for the shifter diagnosis or what could have turned the fluid black. He stopped short of saying anything critical of the Sarasota advisor but by then my mistrust was confirmed. I had my car towed from the Sarasota dealership to another service location that can do the work. I don't know the outcome of that yet.

Brought my car for service, was told it would b 2k to fixed, bad hydraulic cylinder. Asked which one, the could not provide that detail. No formal quote given. Contacted service manager who first hung up on me stating would not refund the 59.00 service fee, he called back 20 min latter and did offer a full refund. Of note; I paid 439.00 to have the car repaired at a non Benz repair center.. Looking at a new 528I BMW, never another Benz!

Had ind lights appear for tire press even though the tire press was within limits and an airbag warning light also appeared. Drove in and was told that I should leave the car so that the proper troubleshooting could be done. During the process a small oil leak was detected and fixed. The car was fixed by the end of the next day and all is well.

Not happy at all, just took my car in for oil service and the dealer's service representative tried to sell me new rear tires. The tires were just one year old. I took the car back to tire store and they checked them, no charge and certified they had plenty of years worth of tred left. Also tried to upsell me on brake fluid flush when all was just fine. Service is already more expensive then competitors without unecessary add ons!

Dirty loaner car, service reps not really friendly....

Good experience. Found the car I wanted. Had to wait an additional hour to get the paperwork completed because of problems in their accounting office. Their tech guy only spent 20 minutes with me and with this type of car one needs to more time to understand how the dashboard computers work.

Upon arriving for my appointment, which was made a week + ahead of time, I was not on their calendar, seems you have TWO scheduling calendars???? Courtney was professional and most helpful when discussing the service. performed. Waited almost 30 minutes for my car after completing the necessary paperwork.........seems they couldn't find it, then discovered it was still in line for a wash and would be another 1/2 hour. None of this was Courtney's fault, as she was totally apologetic and assured me I could come in any time for a free wash.

It was excellent, caring, attentive. The trade in was not evaluated as expected.

While I'm giving my experience a low rating, I think it was due to the service manager I had more than the company as a whole. Once I got another service manager, the experience improved. They didn't return calls, kept my car for 4 days before I heard anything even after I called and left a message. They wanted to do $5k of work when the work really should only have been around $1k. This was after I just bought another car from them a month earlier. I would think that repeat customers who have three Mercedes and talking to them about buying a fourth would get better service.

After calling in advance to determine if the dealership could change a tire on our Mercedes we were told there was no problem with the aftermarket wheels and low profile tires. When we arrived, there was no problem when the tech actually saw the wheels and tires. The car was taken back to the service tech and a problem was found to be a damaged tire. We asked that the tire be replaced and were informed they did not have the tire size we needed and could not order it as it was not a "standard MB tire size". We then offered to provide the tires and then were informed by their service and parts director, Mr. Joe Kordick , they were unable to accomplish the repair as "they are not factory wheels and he did not want to risk scratching them". If a dealership cannot competently complete a simple tire installation I certainly don't want them doing anything on my vehicle. Because of the way they handled this matter, I will not be back to MB of Sarasota. I give them zero stars.

Service was as agreed. Service adviser was helpful as always but once again the complimentary car wash is a joke. My passenger side of the car was covered with grease

Rick Chang and Ernie Withers were very friendly, helpful, knowledgeable and patient in answering my many questions. A good buying experience.

No stars sorry. Got the service for free because of the poor initial analysis.

My sales process was professional and easy. Fair prices after comparison with other dealers and car value reports. I will be back when future vehicles are considered.

I am not happy at all. Based on my experience, one star is too many. I took my car in two different occasions. First time, park assist was not working. to fix this problem they replaced a number of parts including the steering column. this cost me 5k+. I am not sure what the steering column has to do with park assist. I was suspicious but the car worked so I was happy and lighter in the wallet. The second time, car was sick. they proposed to do 10k of fixes based on what a sensors was telling them. I took it elsewhere. the problem was resolved by replacing the broken sensor for $100 . Car was also leaning to the left a lot. this is something they did not identify as a problem in their 10k estimate even though it was obvious. They also wanted to replace some other parts because according to them there was a leak. As it turned out the there was no leak but there was some grease on a part from recent work that was done on the part. I think that these guys throw expensive parts at a problem to see if it fixes it, if it does not, they throw another part in. But you pay for both parts. It is all what a computer is telling them but they are not thinking if that makes sense. I did not have this experience with the dealer I used to use before I moved here. They were also not very good at returning calls and keeping me in the loop as to when I might know something about my car. The car was there for three or four days (with an appointment) while I expected a couple of hours. I did not get a return call to a number of my messages until late on day two or three. Just my experience though... and I actually had to pay for the quote because I chose not to have them fix the car.

Very satisfied with the regular service visit. Service advisor was very professional and helpful. Very clean and efficient service process. All scheduled service was preformed and additional items were addressed without any up sale for any unnecessary items.

Thank you, Jason Lewis for taking care of my service this morning. I was in and out in less than 2 hours. Outstanding service department!

Best service experience ever, even compared to other Mercedes dealerships

Overall service was ok didn't fix my car the first time or the second but third time was the charm didn't like people talking crap behind my back not my fault they couldn't fix it properly

I was very pleased by the reception at the Sarasota Mercedes Benz dealership. From the beginning until I picked up my new vehicle my sales representative, Brian Tinsley was superb and on top of the whole process.

Had a really good experience, wait was long but that is typical, great lounge to wait in with some nice snacks. The staff talked me through what was needed and I will be going back for my next service!

very professional

Jason at the service department went out of his way to keep me informed of the progress on my car. The fact the could not definitely identify the intermittent electrical problem, I do hold against the staff. They did their best and I will bring it back to them.

I received the best service from salesman Tom Clancy. I was treated professionally and with the utmost care. This is my first Mercedes and I am loving it! Everyone at this dealership is attentive and polite and their attention to detail is extraordinary. What a wonderful experience!

usually good. But my car was not cleaned again. I spent a lot of money with them to keep my car up to its best standards. I don't use generic vs of mercedes tech. I actually expect my car to be well groomed wafer a 300$ windshield wiper repair that I could have gotten for half the price at other than mercedes.

Excellent experience. The repairs would adequately addressed. Upon pickup, my car was cleaner and with more gas than when it was left!

Perfect experience all the way through. Picked up my car, shiny and clean with more gas than I left it with!

Had been looking on line for several months to find a used fun car for weekends. Found right color and interior color combination at Sarasota MB. Online sales person texted pictures to my cell phone. None on Web sight. He worked hard to make the deal.

Took my E350 in for service this week and was met by the most helpful service manager...Jim Foulkrod! In half the estimated wait time I had my car back and I was ready to get back on the road. Thank you Jim. Thank you Mercedes-Benz of Sarasota!

Okay but not great. An hour plus just to change oil doesn't make it in my book. Just before coming to get my oil change with Mercedes I got my other cars oil changed. Took 20 minutes, which I think is reasonable and a third of the cost.

Wonderful great experience Justin my service advisor was terrific ...

I was thrilled to purchase my first Mercedes from a wonderful salesperson at this dealership. I purchased a 2012 GLK 350 on Oct. 2015 and expected to enjoy the experience for several years. However, the battery died a couple of months ago and we had AAA out to recharge. Then it died again, twice in 1 day, and we used the Mercedes roadside assistance program. The first tech charged the battery and said it was good to go but to drive it for 20 minutes. I did that. Came home, had to go out again; battery dead. Called roadside assistance. 2nd tech said the battery was dead, that it was 6 years old and needed to be replaced. I obviously can't verify that the battery was 6 years old in a 4 year old vehicle but I am unhappy that less than 10 months after purchasing the vehicle (and putting less than 2k miles on it) that I had to replace the battery. I spoke with the manager and was told that they don't put batteries in pre-owned vehicles (or maybe they do swap out which would explain why this tech said my battery was 6 years old in a 4 year old vehicle) and that they weren't going to do anything about it and that this is an industry-wide practice. Here's my perspective: this is a luxury car dealership and for less than $300 (cost of battery $279 - not inexpensive) they could have kept a customer happy and I would have used them again when I get ready to trade in or purchase. Pretty small price to pay in my opinion. Disappointed. Going elsewhere in the future.

Very pleasent my vehicle is running very well the customer service was excellent

Needed 30,000 mile service and estimate for ding on right side door. Sterve Appoloni was all over both items and service was done promptly and properly and estimate was done promptly as well. I have had my last two Mercs serviced here over the past 5-6 years and they have always done a great job.

Alfredo P in pre-owned Sales was great - knowledgeable, fun, and easy to work with on my Mercedes ML350 purchase. Highly recommended.

We got great information from the sales associate (Fred Brown) we did not feel pressured to purchase he gave us all the information and allowed us to come to our own decision

Had an excellent experience buying a car from Alan Rybak at your store. There was no pressure applied and the staff there worked with me to get the car I wanted without stress. I love my C300. Alan has patiently answered all of my questions since the purchase and even though they are 100 miles away from my home, I would buy another car from them.

Outstanding is not even a word that can describe the service and atmosphere at this location! John @ accessories , Michael Grammatica @ Sales and so many others - I highly recommend Mercedes product, and purchase from this location - sales and service with class, they all go above and beyond!

Huge inventory. Booked an appointment for a test drive through the website. Found exactly the car that I wanted with my wishlist options...all the ones I wanted with none of the ones that I didn't. No pressure to move up to a more well equipped and more expensive car. Very fair trade-in value for my car. Stress free negotiations done almost entirely over email. Once I signed off on the offer my husband and I were treated like royalty. Great experience.

Great group of very customer service oriented people.

Alan and his teammates did a great job of making the car buying process go smooth. I definitely would recommend using this dealership to anyone!

Brittany provided an excellent and professional service. The Shuttle service was in time. The maintenance work I cannot judge due to the lack of watching the mechanics, but I assume they did the work in a professional manner. The only negative experience I made: the car was not washed when I came to pick it up, and to my surprise I received the answer "we don't do that". Whenever I gave my first Sprinter, and now my second Sprinter to a Mercedes-Benz dealership for maintenance service, I received it back clean, and washed. Doesn't matter if it was in San Diego, Orlando, San Francisco, Toronto or even in the small town of Medford, OR. And both Sprinters were motorhomes! I would appreciate if my next service appointment with Mercedes-Benz of Sarasota would offer the same service, and it would be easy for me to add the fifth star to the rating. Thanks.

Ken Johnson is a true professional who worked hard in negotiating an excellent offer on my trade in and on the automobile I purchased. He has continued to stay in touch and has taken care of all my requests. He is a fine gentleman who I was pleased to work with in accomplishing my purchase. This is a wonderful looking dealership staffed with happy, warm and inviting professionals. I just might stop in every so often for one of their fresh baked cookies.

Recently purchased a 2014 GLK from here. Its absolutely perfect. My rep, Alfredo is a special person. Couldn't ask for more...Props to Ernie Withers, GM there. Just the best...

Excellent service and attention! Especially by Sales Consultant Alfredo Poletti, who was attentive, professional and patience. Sincerely yours, Viola von Lazar

Pleasure to do business with! Lovely customer lounge Great cookies.

I purchased my first Mercedes yesterday and Alan was my sales associate and absolutely made the process so easy. He knows every single part about the cars and their safety, he was wonderful to deal with, walked me through the entire process. Rick in finance went above and beyond to make me happy with the deal we worked. This team is a must see

The folks at Sarasota Mercedes treated me excellently when purchasing my first ever Mercedes-Benz thank you everyone at Mercedes and especially Brian Tinsley!!!

Jason Lewis does a great job as a service advisor. He was very direct amid courteous. He made my experience getting repairs done easy.

I had a service advisor that told me my car was still under warranty I drove all the way down there 45 minutes from where I live and after him standing there waiting around they came in and told me that my car is not under warranty so if you need to have anything done to your car don't call Mercedes of Sarasota to find out if your car is under warranty it would probably behove you to drive up to Tampa or anywhere else in the country to get your car worked or to verify if your car is under warranty. What they need to do is get rid of these extra people that are running around you don't need somebody to park your car for you you don't need somebody to do all this extra work you just need somebody to fix what you're there for.

Always excellent. Judy is the best,...left the Mercedes family a few years ago and came back a,year later because of the superior service

Great buying experience , our sales representative Brian Tinsley excelled my expectation and work with us to ensure all features I want in my new GLC 300 is met and also work with us to get the right price.

Visit was excellent as always! Judy does a great job taking care of my visit!

The salesman was very courteous and helpful. It was a pleasant buying experience, and I am very happy with my new car.

There is certainly something wrong with the way I've consistently been treated at this branch. Tampa was better and I felt valued. The Sarasota branch places value on you by race and it is very apparent coming from a service industry. I was ignored until I asked for my service guy. When jim arrived he gave a quote and did not explain what's service B entailed. I was given a time line to pick up my car which was dropped off at 10 a.m. I went to retrieve the car to only have to wait additional hour. I saw others offered water and refreshments and I was not. No one acknowledged me as they entered the area. As a Bank Sr. Vice President this is exactly the treatment I coach against. I'd gather the ability to work with machines where I drop off my keys and called when the car is ready. I've been better treated at chik fil a.

Jason is the best rep! We would not take our Mercedes any other place. I trust them and feel confident in all service they perform on our car.

I found the facility clean, professionally run and service was prompt. I do feel however that they take advantage of the fact that the car being serviced is a Mercedes Benz and consider that a license to overcharge. In addition, we asked for a simple additional item. two license plate screws that were missing. When we got home we realized that the screws that were put in were about an inch too long and did not even secure the license plate , but left it flapping!

What a great experience it was to have my car serviced at Mercedes in Sarasota. You are always treated like visiting royalty!!

Michael K. was very friendly and helpful plus he knew a lot about the car that we decided to buy.

Terrible. Stop by today (May 25, 2016), with 2014 GL 450; introduced myself as "new to area" (IE: Potential New Customer for Service). Initial Service "Greeter" was friendly, cooperative, tried to address what should be a minor opportunity----address TPS systems display screen. Since he was unable to address it, he went in and came out with an Official Customer Service rep. From "get/go" this Customer Service Rep seemed to have a "bad attitude". Even though, I described myself as new to area, he looked at Dashboard for 30 seconds and then declared that i would need to leave the car for a couple of hours. No way. It was a minor "reset" required, after having tires changed out. The Customer Service rep had "zero tolerance" for having someone look at it and simply push the right reset buttons---he insisted that I leave the vehicle, allowing them 2 hours to diagnose situation and solve problem. No way. Very poor approach for a potential new Customer. He should have volunteered to take the vehicle back immediately to someone who could quickly address and conduct the reset on the TPS system. Not only did the "Customer Service rep act arrogantly" and dismissed my problem by saying "just drive with it the way it is"-----he completely turned me off on this dealership. Instead of fostering a relationship with frequent MB Buyer----he literally pushed me off the lot. I will not come back. there are other dealerships that are equidistant from my home. I will visit the folks in Naples; and, importantly----I will buy my next Mercedes from a different dealership too. Good Job MB Sarasota. George Munas

Just moved into area, took GL450 to seek help resetting Tire Pressure Monitoring system. Service rep that came out after "greeter" could not solve problem, was arrogant and not at all interested in fostering relationship with me. I buy cars, based on overall experience and the service agent could not have been less helpful. He acted like I was wasting his time, and literally told me to just drive the car with the issue NOT getting resolved. He did offer a 2 hour wait time and said a technician would have to connect a lot of computer systems..... Really? It only needed a reset! I left, never to return to this Dealer. I buy new MB cars every two years and the arrogant service experience has eliminated this dealer from my future new car purchases. I read thru other dissatisfied Customer Reviews----and there was a theme of lack of dignity, respect for new, potential customers. Phone calls don't get returned. Also seems like typical solution is to call GM and he'll try to resolve problems. Too late! GM needs to fire people who don't live up to delivering exceptional service to all customers, no matter how big or small there problem. GM: you have some horrible folks, interfacing with your potential future revenue streams!

Judy did a good job happy with the car no problems

Mercedes Benz of Sarasota was great. I had a problem with my top, called them they said to bring it in right away. Jason Lewis called me with about the problem and now the car is perfect again.

Judy S. is my service advisor. She is very professional and goes the extra mile to make sure your trip for service is pleasant. You have an excellent employee who is an able ambassador for Mercedes Sarasota.

I just had my 2012 Smart Car serviced at Mercedes Benz in Sarasota. It is always a pleasure to go there, Beautiful waiting room, with drinks, cookies and fruit. They even had a 2016 Smart Car, which I used while my car was being serviced,

In most cases, purchasing a vehicle is a a laborious and frustrating experience. I want to thank MB of Sarasota for changing that perception. Our experience with everyone was extremely professional and accommodating. Our sales concierge, L. "Burt" Dennis was wonderful. His communication was excellent and he kept us well informed without being pushy. I would not hesitate to purchase from him again. When we discovered a problem, the service department was very helpful and worked hard to meet our time restraints. And those cookies are so good!! :-) Thanks very much!

I really enjoyed my experience at the Mercedes-Benz dealership in Sarasota they was very kind and courteous.

It was and has always been a pleasure to shop for a MB at MB Sarasota George our sales consultant always makes it easy to get a car. We are very happy with our new GLC

In the last year, multiple salespeople did not respond to multiple requests to schedule appointments to finalize purchases on new vehicles, so my family bought 2 used MB's elsewhere. I understand we live in SRQ and a premium for products is expected. But the parts department charges 160 - 300% more for parts than dealers in Tampa. The difference in % being they either offered a discount and added fictitious fees (ie freight and a charge that could not be explained) to push it back to 160%, or they start at 160% and add those fees pushing it to 300%. 1.5 to 3 X's the list price is absurd. There are many older MB's in this town on their 2nd, 3rd, even 4th owner. These are not the wealthy. These are people like my 64 y o widowed aunt. Her 20 y. o. MB is her pride and joy. It's something she could never, never, never afford new; but she planned for years and bought it used. I sincerely hope they choke on their extra profit margin when they exploit her.

I recently negotiated a Mercedes lease with Chris Ranney at Mercedes Benz on Clark Rd, Sarasota. It was the best dealership experience I ever had! It was a very fair deal and I was there less than one hour! I made an appointment for the next day to do the paperwork. That was a breeze as well, with Tyler.

As of two weeks ago, I became the proud new owner of a Certified Pre-Owned 2013 C250. The car had only 13,000 miles. I worked with Christoper Ranney. He was extremely patient with me. I wasn't sure and I looked around at other cars and visited other dealers. Christopher made sure that the entire choosing, buying and getting experience was pure joy. Christopher's co-workers -- as we were finally putting the deal together -- were as helpful as they could be. I'm soooo happy with my beautiful car. Riselle Bain

Jim, the assistant service manager, and Dave, the head service tech, are the BEST. Great communication accompanied by unequaled service.

Our car has been in possession of Sarasota Mercedes for over three weeks. They have failed on multiple occasions to give us the courtesy of a call back. I am absolutely disappointed in the lack of professionalism and will not be returning to this location when our car is finally returned to us. I've been a Mercedes owner for 5 years now and was seriously considering a 3rd purchase until this situation. Perhaps BMW values their customers more, especially those paying a premium for a "hand built premium luxury vehicle.

I am happy to report that I had an excellent experience at Mercedes-Benz of Sarasota. I am very pleased with the 2016 SLK300 I purchased and I will continue to heartily recommend your dealership to anyone looking to purchase a new vehicle. Peter Bolduc was very helpful in showing me the vehicle options. Peter was courteous, friendly and patient with me throughout the negotiations. I’m confident that you’ll agree with me that he is a valuable asset to the dealership’s reputation and success! Sincerely, Karen and Bill

Jason was our service manager and he delivered all he said he would but with a smile and energy. I was very happy.

Efficient, competitive and easy to work with someone you had't met.

After several months of reviews and searching, I purchased a 2016 Smart car at Sarasota MB, In todays non customer related world finding this dealer was a blessing. My salesman Alan and Finance man Tyler were the best. A great friendly and honest place to do business, Every email and phone conversation was answered clearly and there was no doubt that MB of Sarasota (70 miles away) was my choice.

Worst service center in Sarasota. Not only are they awful at calling you back to get scheduled for service, they could care less that you walked in the door. Stark contrast to when they sell you the car. Hard to schedule appointments, rude and disingenuous service employees, make no accommodations for service vehicles when they knew at the time of booking the appointment that it was a 2.5 hour service. I wish Sarasota Ford's service center worked on Mercedes.

My car has been in twice for service for various needs in less than 2 months and not once has someone told me that my tires need replacing. As a mother, who drives two children around town, it would've been nice to know. My husband brought it to my attention and he called to see how much tires were and when they could be replaced. He has a BMW with 18" run flats that were recently replaced for 550$ at BMW Sarasota (back tires only). For standard size tires on a C300 we were quoted 600$. Tire Kingdom offers the same tires for 70$ cheaper. We were told a written quote was needed to have them done at Mercedes-Benz for that price; however, all we did was search online, Mercedes could've done the same thing. We were told someone would call us back to let us know if the price would be matched or not. No one has called. Two days later, we received an email offer from Mercedes for 50$ off tire replacement. When we called, no one mentioned that a national campaign for money off tire replacement was even being offered. How is it that your company isn't aware of it's own sales offers? This isn't the first time I have felt that the customer service at Mercedes is lacking which is why I have written this post and why I will be switching to BMW once my lease is up next year. I didn't get to where Iam professionally by throwing my money away. Either match the price of competitors or not. There is no reason to overcharge for products and services. For anyone else that has had similar experience(s) with Mercedes of Sarasota, I encourage to drive across the street and visit BMW Sarasota. The atmosphere is completely different and the customer service is stellar!

The most courteous and professional service experience ever!!

did not hear back from the dealership when i made an offer for the black amg mercedes the prices that this dealership has is not better than they are in georgia so you have to make it worth while to travel out of my zone. the last offer was the price would be ok as drive out price, before we can haggle a price you want to run a credit application i need to know the price because if its not right for me , then there is no reason for an inquiry on my credit report.

Abel delivers great service ! Lovely place ro go !

We love our new Smart car and appreciate all of the help the staff at Mercedes-Benz of Sarasota gave us when we purchased it. A special thanks goes to Walter Zipp who zipped us through the process and continues to give us support.

Thank you Jason and the entire service team for getting us back on the road in our RV with a Mercedes Sprinter in 25 hrs.

Good experience , had a small problem with the vehicle at the start but Brian got it solved quickly and it is running great Hope everything continues

Horrible car buying experience. I thought it couldn't get worse, but the service was as bad. Service gets done correctly, but you never know how long it will take. Never will I buy another car from this dealer.

I live over 2.5 hours from the dealership. I was able to negotiate with Peter (internet sales) a price very easily. Car was exactly as described when I arrived and was in and out of the dealer in less than 2 hours (including checking everything & test drive). The 60 day Autonation warranty was simple to use and the management went out of their way to ensure my convenience/ ability to use a local dealer service center. I would buy another car from them without hesitation. The service was unlike any other I have purchased from. Thanks again!!

Been to the Sarasota location several times. Always excellent service from the mechanics to the valets to the sales personnel. Thank you all!

Recently purchased a 300Dl, Suv from Sales Associate, Victor Lema, and the experience was great. He was very friendly, professional, knowledgeable, and helpful, which make our purchase an easy decision to make. My significant other and I really enjoyed talking with Finance Director, Brad Combs...he really knows his Mercedes, and has a great personality. Also, thanks to Tyler Layton, Finance Manager who explained all the great options that Mercedes Benz has to offer, along with finalizing our paperwork. Thanks to everyone, our experience was fantastic, and I would definitely recommend, Mercedes Benz of Sarasota, Fl

Great experience. Knowledgable,prompt and courteous.

Great Salesman ( Alan Rybak), great facilities, my third car w/ this dealership.

This is an easy place to buy a car but after that it is downhill. To get to talk to service could take 45 minuets of a recording saying you have a two minute wait. This is not the place for service there must be something wrong when you pull up and see 100 cars coming for service. Stay away or suffer the horrid time waste of their service and your time.

Top Mercedes Benz dealership with highly experienced sales representatives and staff personnel. Our sales representative made our purchase a pleasurable experience. My wife and I have made more than six purchases at Mercedes Benz of Sarasota and have had a very good experience each time. Highly recommend Mercedes Benz of Sarasota.

All went well except a few days later the red engine light came on and said to bring car in. I did so and too much oil had been added when the oil was changed. It was immediately taken care of. Judy was particularly attentive to me and my issue.

Had a "check engine" light appear on dashboard. Made appointment to have it checked out. Had to replace a sensor, and did that as I waited. Car seems fine and the dealer performed a multi point inspection to assure that everything is functioning as intended. The service coordinator was informative and courteous.

We bought a CSL550 right out of the showroom.Dealing was easy and did not take too long to get to an agreement. Most important we bought a great car, we love it.

good salesman peter great price like the car nicest i have owned