Every thing was done as scheduled - no surprises and done professionally! Randi was her usual professional self and a credit to Mercedez.

Each time I take my car to MB Sarasota, FL., it comes out looking and driving better than when it went in. Brett, my advisor, went above and beyond in dealing with the vehicles issues and understood my concerns. Great communication and support for my vehicle by the service department is the reason I will look to buy my next car with MB Sarasota, FL.

AWESOME, Ernie and staff are the best in the business.

The service experience is always professional & efficient. The staff are representative of the expression Mercedes strives for.

Great service...in and out quickly and the job done right.

We purchased a 2020 GLE450 this past October. Our Sales Consultant was George Hajal. We opted to order the car and worked with George to select the colors and features we desired, then waited for the car to be built and delivered. From the first meeting with George to final delivery of the awesome vehicle, he was knowledgable, professional, courteous and detailed. He kept us updated on the build status of the car and followed up after delivery to be sure we did not need anything. George made our experience with Mercedes Benz of Sarasota "top drawer". Thank you George for a truly exceptional experience and we look forward to recommending you to our friends and working with you again Dr. and Mrs. Douglas E. Williamson

Very proper , friendly , the job is well explained and done right , cars are given back washed ,loaners are the same as your car , staff very helpful

Excellent service. Courteous staff. My service Bret Ferucci was great. I highly recommend this place.

Courtney was a terrific service rep--professional and personable. All services were done in a timely manner and we appreciated the loaner vehicle.

Amazing customer service!! Efficient, polite and ready to accommodate my schedule.

GLE 350 SUV 2020: Great responsive service at dealership regarding factory recall of star logo ground-fault that caused car to not start and electronics to go haywire. Service manager, Brett Ferrucci was very attentive in getting fault corrected. (Not happy with the Mercedes Roadside Assistance in follow-up with status of tow truck after initial call. Received a call from a vendor/dispatcher after an hour who seemed confused.) Dealership facility is top-shelf.

Just what you would expect from a MB dealership. Thank you.

Service repair was handled professionally and quick. Considering how little time the B service took, the cost was very high. But this is probably the going price for a MB car and not a reflection on the store service. Overall I am satisfied with the service handling, just wish they would recognize loyalty and give a discount.

Judy at Sarasota Mercedes is the best....I bought my AMG S63 at Autonation and will buy my next one there because of how we are treated....

Fast and efficient visit. Perfect service.

Zach was very helpful and the car maintenance was performed reasonably quickly.

Service Dept very friendly and helpful.

Picked up a nail in a tire, made one phone call and they found the time to take care of the problem the same morning!

Service rendered properly on time and vehicle cleaned.

Buying my Mercedes was a great, fun experience! The sales man to the service were helpful and available...keep up the good work!

I had my 2014 E350 repaired recently and had a great experience dealing with Randi in the service department. I was out of state at the time and Randi worked out all the details of getting the car towed to the dealership, working through the extended warranty program and keeping me well informed of the diagnosis and repair process. I would recommend this dealership and the professional staff working there!

Working with Tucker Kittle at Mercedes-Benz of Sarasota was the BEST!!! He was helpful, took the time to find the exact car I wanted in Red, went over every detail of the car and how to use everything, and just made me & my husband feel like we were valued. He was an absolutely pleasure to work with. When we went to purchase the car it was shiny, bright and beautiful. I also have to give a shout out for Jason Killingbeck with helping us determine about an extended warranty and some other extras. Everyone at Mercedes-Benz of Sarasota are professional, pleasant & I recommend you go there for your next car.

Vehicle has 60K miles. Shop recommended rear wiper blade needs replaced $35.36. Was just replaced 3 weeks ago. Shop recommended replace battery as it reads less than 12 volt $449.08. Battery reads 12.3 volts. Shop recommends changing motor mounts as hydraulic fluid has leaked out $1884.47. There is no fluid in the motor mounts. Shop recommends changing spark plugs $1040.81. Price high because intake manifold has to be removed. Not true. Intake does not have to be removed. Shop recommends change air filter $172.70. Air filter is 2 months old.

Working with Tucker Kittle at Merceds-Benz of Sarasota was the BEST!!! He was helpful, took the time to find the exact car I wanted in Red, went over every detail of the car and how to use everything, and just made me & my husband feel like we were valued. He was an absolutely pleasure to work with. When we went to purchase the car it was shiny, bright and beautiful. I also have to give a shout out for Jason Killingbeck with helping us determine about an extended warranty and some other extras. Everyone at Mercedes-Benz of Sarasota are professional, pleasant & I recommend you go there for your next car.

excellent service and very timely.

Very friendly & professional advisor was responsive to my concerns & communicated clearly & fully.

A necessary service was done promptly and efficiently.

If they could *actually* diagnose the issue with my vehicle, I might be able to give a better rating, but apparently that's not going to happen. Go somewhere else...

Our new GLE350 is an amazing car and our Sales Rep, Tucker Kittle was also amazing. It's the best new car tutorial and experience we've ever had!

We are new to the area and had our first trip to the Mercedes dealer for repairs on one of our S-Classes. This is an exceptional repair location. Everyone was extremely helpful and friendly. Not all dealers are equal, this one is truly a pleasure to visit. Thank you Courtney and Jim for a making us feel at home once again. On a second trip to this dealer for another matter, they consistently showed a level of expertise so characteristic of Mercedes dealerships. Thank you Courtney and Bret. We are happy to have a Mercedes dealership that has our full trust once again.

Excellent experience and Scotty my salesman went above and beyond with all my picky requests (due to COVID I wanted little contact with others). The entire process was smooth and took less than 45 minutes. I’m a huge fan of AutoNation dealers with there no haggle price on used cars and also negotiations on new ones. This is my 2nd used car and 1 new car experience with AutoNation. Highly recommend and give Scott a call he’s not at all pushy truly a nice guy.

Chat was a great help expediting service. Would not have worked without it.

Good service and efficient agents doing a good job. No complaints.

Bill was wonderful! Very knowledgeable and took the time to make sure that the C43 AMG was exactly the car I wanted.

I have always had a very positive experience at M Benz of Sarasota. When u arrive to have car serviced there is no waiting time... u r immediately greeted and taken to your service rep... mine is Judy, whom I always enjoy seeing. From there, pick up my loaner and that’s it... very smooth process...folks are friendly and accommodating.

They were ready when I arrived , done when promised and professional in all matters.

Tucker was our sales associate and made this the very best car experience I have ever had. Highly recommend this dealership!

In the final analysis, it is all about the people you deal with and Courtney Quinn and Jim Folkrod are simply the best. I have owned 11 MB autos including 4 SLs and I do not want to associate with any other dealership or any other service advisor or Service manager.

Great Service!!

Routine service was efficiently facilitated by Service Manager, Brett Ferrucci. I appreciated the convenient appointment and shuttle service. Brett did a great job explaining the service findings. Highly recommend Mercedes-Benz of Sarasota.

My back passenger tire light kept coming on even after adding air as well as a weird service light “auxiliary battery”. I contacted James and he said no appt needed and that they could fit me in. I came in and waited and it didn’t take long. They ended up finding a nail in tire on the interior where I couldn’t see it. I was thankful they fixed that ongoing issue. The staff was friendly. Only issue I had was there are signs posted as you pull up that read “ no complimentary car washes at this time due to Covid “. Seeing the signs made me not think twice to tell the advisor not to wash my G Wagon because it’s got a wrap on it. They can’t be taken through a car wash so I always tell them to note the ticket but why would I if they have those signs posted? When they pulled it up I noticed water dripping.. I inspected it the best I could and didn’t see anything major but that was scary to say the least.

Judy, my Service Advisor, really takes care of her customers. This is very much appreciated. The best dealership experience that I have had. Dr. B

I used to dread taking my former car in for service at the local **** dealership. Little issues always turned into expensive lessons. Earlier this year I bought a 2020 Mercedes that was one of their courtesy vehicles. It came due for its first service recently so I called Mercedes Benz of Sarasota about 10 o’clock in the morning. I talked to a service advisor named Amy she said my service could be handled right away and would take about an hour. I have a dedicated service advisor, Givanni, who handled the paperwork and getting my car in for service and returning it to me when finished. Because the car was a courtesy vehicle they charged me nothing and returned my car to me cleaned and sanitized. It took about an hour as promised. Excellent service. Glad I made the decision to buy a Mercedes Benz.

Judy in service is always tops, she makes sure all is good for customer.

Service Advisor Brett Ferrucci was absolutely tops. We were bringing in 2 cars for service and the throttle module in my wifes car went haywire on the way. Brett was great in getting her car in off the road and shepherding it thru the repair process. I understand that problems crop up. But its how the dealer responds that counts. I couldn't ask for a better experience. I know his actions represent Sarasota MB. I couldn't offer a higher recommendation. He was caring, knowledgeable and very pleasant to deal with. Bravo, Brett and thanks!

Having purchased my first Mercedes Benz I expected top quality customer service. My expectations were exceeded. Givanni is my service adviser and Amy was my phone contact to set up the appointment. I am satisfied with my decision to buy a Mercedes Benz from AutoNation Mercedes Benz of Sarasota.

Fast, friendly service.

My service lady is Judy who keeps me up to date, explains things, and makes me comfortable. I trust what service says is wrong or right. I have had wonderful service at this location

My car went in for service - it was taken care of in a timely fashion. Judy in the service department always takes cares of her customers!

Thank you Randi for exceptional service!

Great service representative. The accommodations are clean and comfortable. I felt comfortable waiting for my vehicle to be serviced.

I recommend people be careful with this place that sell person are very dishonest

They treat their customers like family

Always a great Service experience at Mercedes Benz of Sarasota, especially with Courtney Quinn-Jordan.

Friendly, professional service. Staff are helpful and efficient. Nice space to wait for your vehicle. Would recommend this dealership without hesitation.

Outstanding service from start to finish. From our Sales Consultant Will Bean to the Finance Manager Oliver Souris the transaction could not have been easier. Highly Recommend.

Very professional, very knowledgeable and very prompt service.

I had a warranty repair which was quickly handled

My wife and I ordered a 2021 A220. It arrived faster than we expected! Kurt advised us as to the progress of the delivery and was above and beyond a great person from whom to buy this car. Best car buying experience ever. Highly recommend this dealership!!!

Excellent service department

Rude, poor communication, not a fan of their service department

Randi Doyle always takes great care of my service needs and makes driving Mercedes Benz a positive experience.

Very positive experience. Car is beautiful and had all the features i was looking for at this time.

I waited for someone to ?check me in? snd served myself to a delicious cup of coffee. Meantime another customer arrives and is attended to first. Ok. After routine service I asked valet for screwdriver to remove old plate which he promptly gave to me and watched as I struggled to remove screws and remove old plate.

All problems were identified and delivered to me for my consideration. I chose to have the Service staff follow through with, and I accepted their advice and trusted their integrity.

Great place to buy a car!

The best Service Adviser at Mercedes SRQ is Steven Appollini! If he is not already your service guy, please request him. His attention to detail is impeccable!

Too many emails from everyone. so i delete all of them and eventually i will ask you to DELETE ME..!! ONCE every 2 or 3 weeks, ONCE A MONTH is BEST..!!! You dilute your importance when i see an email from you...!!

Always a positive experience at this dealership. Judy Schweitzer is an outstanding service rep.

Always get great service work from Sarasota Mercedes Benz.

I had a Ford Explorer and was looking for an SUV that was newer, easier to maneuver and had all the updated safety/tech features. I purchased a new E-350 last year from Eugene Moerbte at Mercedes Benz of Sarasota. I was so pleased with him as my sales consultant that I thought a Mercedes Benz SUV would do the job. We decided on the 2013 GLK 350. Tom Clancy was the sales consultant. Tom was a no-nonsense guy and real down to earth. A real pleasure to deal with. We found a vehicle that we liked and it was located at a dealership in Miami. Tom had it trucked in the following day. The GLK is running great and we are happy with the size and easy handling. I get about 23 mpg around town. I have not used the service department as yet for this vehicle, however, I have serviced the E-350. My service adviser is Astrid Gilbert. She is great to work with, I plan my service visits in advance and have a snappy Benz loaner waiting for me. Congratulations to General Manager, Ernie Withers, for having a great Mercedes store with top quality personnel eager to serve the customer.

New car experience is fast, fun, friendly

My husband and I are happy with the service we received when we bought my new SLC 300. The salesman was very helpful and the staff was very professional.

My car was well taken care of. All services were promptly handled. I checked this year’s service to last year’s—they were exactly the same amount. Thx for not going up on your prices and thanks too for washing my car! Much appreciated. Steven always takes good care of me and my car.

Went in for a few minor issues which were addressed properly. On the way to the dealership the tire pressure in one of my rear tires was quite low. I had them check it and top off the air when nothing was found. I asked if there were nails in there, they said there weren’t. After picking up the vehicle that evening I realized that my tire pressure was low again so I turned around and came back. The porter, again, told me that there were no nails in the tire and topped off the air. The next morning I was driving to work and the tire pressure went low again. I took the vehicle in to a Cadillac dealership, ironically, to check the tire again and no more than 10 minutes from pulling into their service drive they found a hairline crack on the inside of my rim. I immediately called my service advisor here at Mercedes and when I asked her about why it wasn’t found, she told me they don’t dismount the wheel to look for cracks. I really feel like a Mercedes-Benz dealership should be a lot more precise, never aloof and dismissive—they should have found that crack just the same way the Cadillac Dealership did. All that needed to be done was when no nails were found the rim should have been inspected on both sides, and they would have found the crack, it was very obvious. Also, getting through to them is very difficult. Again, not the type of service one expects from a Mercedes-Benz dealership. Very disappointing.

Reception was perfect. One detail not attended to was promptly corrected when I pointed it out. Vacuuming of interior not thorough, but that is a just minor deficiency. I assume all the mechanical items on the Service B were handled professionally.

Bret helped me with an unexpected problem with my car. Had no appointment but he got me into a loaner and problem was fixed same day! He is great!

Even the loaner car had the radio tuned to my station.

Satisfied, efficient, pleasant, helpful, on tme safe

I have been trying to get the buttons on my car that are defective and peeling repaired for several years now. The sales people keep changing and keep making empty promises. I would appreciate a call from the manager. I would also like a thorough review as to why I have a defective part in my car that was under warranty and I was told that it was fine. It is now leaking oil.

They were very kind and listened to our concerns. Had a few problems with our Volkswagen, but we feel they went over and above to make things right. Our sales person Janine was very professional and made sure we were happy before we left. Even though we bought a Volkswagen, they treated us like we bought a Mercedes. Very, very impressed!

First Class Professional Service

First class service!

My experience at Mercedes Benz Sarasota was great. I had a flat tire and technician was able to patch it up on the spot without an appointment, he saved me over 360$ that day. Thank you!!!!

Great salesman and fantastic service

Steve Appolonia is a fantastic service representative. He along with this service department is one if the reasons I am a repeat buyer at this dealership. They make everything easy and the few times I have had a problem Steven worked very hard on my behalf to get something covered under warranty. I highly recommend this service department at Sarasota Mercedes.

Bought gps chip they said we would have in a few days. Had to follow up to remind them to ship the chip. Should not be my job to follow up on a 675 part

Central to my experience was Randi Doyle, my Service Manager. She was efficient, knowledgeable and friendly. I am confident that she will take care of any issue that crops up during my GLE 350 experience. The facility speaks for itself. Well designed, comfortable, a pleasure to visit. A great place to take care of routine maintenance as well as any concerns your vehicle might present.

Service dept is very professional and courteous. Loaner available and work done in a timely fashion. Still frustration over inflated costs of MB sevice though... quoted $900+ to replace 6 spark plugs! Service manager is always sympathetic to my frustration.. I typically get standard wear and tear stuff (tires, alignment, spark plugs) done elsewhere for less than 50% MB cost, i only wish I could justify one-stop factory service to keep things consistent. Will probably seek other premium brand for my next car for that reason.

Giovani welcomed me as a past Crown Eurocars customer, He was friendly and professional! Serviced my SL550 Limited Edition White Arrow, great detail job too!

Brought my Mercedes for a abs service. Steven Appolloni did a fantastic job and took care of me! Would definitely recommend this dealership. Thank you Steven!

My Winnebago RV is on a Mercedes Sprinter chassis. MB battery would not crank over engine. Thank goodness for battery boost. Took unit to MB of Sarasota. Battery tested weak and replaced under warranty. Been going there for years with my excellent service advisor SteveA. Perfect location, always treated well by all staff, appointment scheduling and of course SteveA. Really miss cookies!

I did not have an appointment but they got me in right away. I was out of there in 2 hours. Comfortable waiting area.

Awesome service and great service repair. I wasn?t there long which was good.

First class operation. Everything went smoothly. I appreciated the loaner. All work done on time and exactly as promised.

Courtney was my service advisor, she was very professional and polite. I brought my RV in the day before my scheduled appointment, and the service department fixed my problem that evening. Courtney called me first thing am, and I had my RV back before 9am. Very happy with the staff and service here, couldn’t ask for a more efficient service response. Thank you.

The service on my vehicle was as usual, exceptional. My only complaint was that I requested a loaner car and was told I would get one, but was given a rental. Thre rental process added 40 minutes to my time and I got a car that was unsafe to drive. It was grossly out of alignment and pulled hard to the right. I had that car for six days. Please assure me that if I am told I'll get a loaner that I will get a loaner, not some rental piece of junk. This does not speak well of Mercedes Benz. Thank you.

Overall a good experience. The repair was diagnosed and completed in 5 days, including a weekend. A nice loaner was offered.

As always, the MB Service department on Clark Rd. in Sarasota does an outstanding job. The employees are respectful and efficient. I was impressed when my car was finished in less time than I was originally told. Thanks so much!

NA, my responses are sufficient. I was completely satisfied.

Excellent service. Expensive.

No judgment zone here! Unlike the close neighbors on the same street. I was greeted and shown vehicles. Alex was extremely pleasant and assisted in my purchase. Thank you for delivering exceptional customer service! This healthcare hero thanks you car sales hero’s!! Loving my new Mercedes SUV!

I had a great experience at Mercedes-Benz of Sarasota. Givanni is professional and ensured all items were completed. He is rated 5 Stars. I did have to use an Enterprise Loaner. The car was not clean and had a strong cigarette smell. Next time, I will wait for my service when a Mercedes loaner is available.

Drop off and pickup went smoothly. I appreciated the loaner. All work was done on time as promised.

I can only trust that the work on my vehicle exceeded the experience I had getting the loaner car and picking up my car later that day. The young man processing me at the rental counter seemed half asleep, almost robotic. When I arrived to pick up my car it seemed to take a exceptionally long time for the car to be delivered and I was the only customer there at the time. The service tech I worked with in the morning was on the phone and was perfectly OK with not acknowledging me. Fortunately the service tech in the next station, after noticing that was not being taken care of and offered to help. He was helpful. After that it took a very long time to for my car to show up. I had to ask again after waiting a long time if everything was OK. My car eventually was brought around. To be honest I was made to feel like I was bothering people with both the loaner procedure and the time it took once I arrived to pick up my car and the time I actually left the facility . I don’t think my expectations are too high. I have had better experiences with prior visits for what that is worth.

Very pleasant buying experience. The service advisors are also very helpful and courteous. Definitely a customer centered dealership.

Great service and super fast. Judy is vey good as usual.

Good experience, easy to get a loaner, service rep tracks progress so you know how long it will be, everyone is very courteous,

Great personal service by Brett, and impeccable precision handling of my needs were met by the team....Highly recommend

Giovani is an excellent service agent. He always take care of all our needs. He is an asset to your company. Keep up the excellent work. Rebecca

They have limited courtesy cars even if an appt is scheduled well in advance. Total hassle.

All Mercedes-Benz dealerships offer very good professional and courteous service to their customers. That has been what I have experienced throughout the west coast of Florida. But I will say that Mercedes-Benz of Sarasota certainly has been the best experience that I have had in comparison to the other dealerships. They have made me part of their family and I know for a fact that when I am in the market again I will surely purchase from them again as well as recommend to others.

Alfredo Poletti was the sales consultant who attended us. He listened to our desired specs and found us in the inventory exactly the GLC300 model that met them. So far we are pleased with the model we bought. We believe we got a good price deal from him and his manager.

Felt safe easy in easy out thank you

Fast efficient service. Work completed on time

Steve Appollonis did his usual great job on my 80,000 mile service. He has been my rep for years, and his service and the overall quality of service from the dealer have been the best.

Tony in sales was outstanding from beginning to the end.

5 Star Review. The employees at this location are so friendly and helpful

George was great. Made the process quick and seamless. No aggressive sales tactics.

RV was towed towed to dealership. Battery was dead. Replacement battery almost $400!!!

The service from Stephen Appolloni is outstanding, he always greets me with a smile no matter how busy he is, plus Stephen makes me feel like I am the only customer!

Impeccable service and assistance provided by Mr. Brett Ferrucci. Thank you so much Sir.

Very good customer service & communication.

Peter and the entire team at MB Sarasota are excellent. I have purchased two great cars here, including the only blue Maybach in North America!

The folks at Mercedes-Benz of Sarasota are professional, courtesy, and friendly. We took our vehicle for service and the service center is clean with masks and hand sanitizer available for all of their clients. We met with Judy Schweitzer, who is a service advisor, and we had an amazing client experience. Judy is super fantastic, always with a smile (even though she is wearing a mask), personable, caring, and honest when it comes to service recommendations and pricing. As you may be aware, service repairs for a Mercedes-Benz isn't always cheap, but the service center, on occasions, sends coupons to assist with reducing the price. Everything helps especially during these times. In addition, the service center provides alternatives to assist clients with pricing. We appreciate that kind of service, no pun intended, because it shows they care about their clients. Our vehicle was serviced properly, no issues after performing the service, car was clean, and overall, in outstanding condition. We are very happy with our vehicle and grateful to have Judy and her team take care of our vehicle. Thank you so much Judy and Mercedes-Benz of Sarasota.

We had out ML350 detailed. Mercedes Benz of Sarasota has the car all day. And did an amazing job. Our car came back like new. Not that expensive either. Highly recommend.

I was traveling from Jacksonville to Naples when I noticed an unfamiliar noise/ vibration.I thought it was possibly a tire issue. My husband directed me to the nearest Tire store and Lo and behold it was right next to the Mercedes Dealership! They could not have been nicer!!! I was traveling alone with my 65 lb dog and they invited us in to wait in a very comfortable waiting area.. It was 2:00 on a Saturday afternoon but took my car right in( my tire was bulging and separating) Had me back on the road in no time.... I can’t say enough good things about the excellent service I received!!!

Working with Ms. Randi is always a pleasure. Thank you .

Quick and easy...

Very professional, polite and kept me informed.

Wonderful helpful and polite staff

Great service and very professional.

First serviceThe work being done was fine that’s not the problem. I was promised a rental car and they ran out. Could not get to my appointment, the reason I need a car. I have never been so disappointed in Mercedes Benz

Our service appointment was accepted on time and completed in a two hour window noted at the time of drop off. This was our fourth service since delivery in 2019 that actually went smoothly and was completed in a time)y matter as our prior service experiences have not been performed as well. With similar maintenance worked performed, prior service visits extended into half day outings and to call in and inquirie provided no resolve to completion. It would be nice to think, our time and investment in a luxury vehicle was a step above for all occasions, but if it weren't for this timely visit, I would have to say no!

Seamless experience as it should be. My service manager Steve was awaiting me, after I left my car and keys with the valet. I was set to go. When they found a screw in one of my tires, Steve called to let me know it would take a few hours to receive the tire. Since that interfered with my schedule, Steve said, "no problem, we will deliver your car to you," and they did. Thank you.

Super friendly and helpful staff !!

My last routine service of my Mercedes at Sarasota Mercedes-Benz was OK but not great. I had a little bit of a hard time getting a hold of my service provider re. when my car would be ready, and received no call back until very late towards evening. They kept my car an additional day, which was fine, I just wish I had known so I could plan my day. I have no issue with the work performed. I also wish they had better customer service up front when you drive up with your car. There are usually a few young workers hanging out by the door talking, but they may not come to your car, or you have to wait a long time even though you have an appointment. I am used to better service at the Mercedes Benz of Germantown, Maryland. They have excellent customer service, and there you feel appreciated.

I have been taking my e550 Mercedes cabriolet to the dealer for several years.. I have had wonderful and professional experiences every visit... Steven has always found the time and patience for all of my issues and concerns... I will continue to rely on him for the upkeep and maintenance of my vehicle. It's nice to know I have a real Person that cares.. thank you 😊 Steven.....

Good service, very nice waiting area

So again, on a very busy day at the Dealership Judy Schweitzer handled my appointment flawlessly. Forget the 5 star grade she gets, flat out, an A+. It's not a "participation" type award either, as I am a tough and honest grader. Why might I buy my next Mercedes from you? Well a big reason is that Judy oversees my service issues with competence and thankfully, stress free.

Mercedes-Benz of Sarasota serviced my car. Their service department was extremely professional and a pleasure to do business with.

My appointment went like clockwork. In and out in less time than expected. Courtney was exceptionally helpful, professional and just great to deal with. Will definitely return for my next scheduled service.

From beginning to end, our experience with Brett was A plus! Great guy to work with. Very informative and thorough. Got everything we needed, and nothing we didn't. The car was returned in a very timely manner and was spotless!

I brought my car in for it's first year maintenance. It was done perfectly!

Tony Francel made the purchase of our vehicle smooth and enjoyable. He listened to what we wanted. Tony was also clear in his communication and even worked on his day off to make the sale possible. I highly recommend working with him when you’re ready to get your next mercedes.

Courtney was AMAZING!! if you ever need a service done with your Mercedes go through her. She’s so helpful and patient. I didn’t rate the business a full 5 stars as I just bought my car last year. It has only 50K miles on it and somehow the vacuum malfunctioned and oil began leaking into different valves supposedly. To fix this they quoted me $4,000. Thank goodness my extended warranty covered most of it. But I’m just upset. I bought a Mercedes for a reason. Because it’s an amazing brand car and things like that don’t happen to Mercedes!! I know my car is a once every blue moon scenario but never expected that to happen to a basically like new Mercedes. Also, was charged $500 for the dismemberment of the vehicle to find out what caused the issue. The issue should have been taken care of like a recall type scenario and I shouldn’t have been charged at all. So upset about that.... but Courtney took $50 off for me. She did the most she could.

This dealership has a professional staff, from the phone call , to the keys being placed back into your hands. Great service.

Good service.,quite satisfied .

I was disappointed about my breaks. They have replaced the break pads and rotors on my s class back in May it cost a couple of thousand dollars it's not cheap. A month later I'm using the breaks found my can vibrating and pretty shaky when I'm breaking on high speed and slowing down on the highway. I didn't have time to go back I waited for the due time for oil change. However, when i went to do the oil and filters change in September, I explained the break issue to Steven they really stepped up and replaced the front break pads and did the oil change service. I was happy with the service always do but the break was pretty concerning for me and I'm not sure if they are using genuine mercedes parts or who knows what. Other than that they are professional and respectful.

great customer service!!!

Prompt, polite, professional and friendly.

Comfortable experience, very helpful service agent.

All work was completed in scheduled time. All work was satisfactory. Employees very knowledgeable and courteous

Our Mercedes GLC 300 needed a transmission and engine service. I called Mercedes Benz of Sarasota and received a quote and set up an appointment with Givanni. The service was completed in a timely manner and the facilities were very nice. I highly recommend Givanni and the service team at Mercedes Benz of Sarasota.

A pleasant place, everyone is very helpful.

Thank you Mercedes and Sarasota you have a good smart workers and a kind and polite I recommend you to to everybody you’re so professional thank you

Giovani provides top notch service. Great experience, very professional

Tony was amazing ! The manager and Tony were the best we have ever dealt with ! Class act dealership that knows how to take Costumer Service to the highest level!

I arrived on time and was immediately greeted by my service adviser. One hour later the work was done and I was checking out.

I just had my schedule B service performed and I had a very fantastic experience with my service advisor Judy. This is my 7th Mercedes Benz and I have never had a service advisor more attentive to my questions and needs. Thank You Judy for all you do to me and for your dealership

Great service with a nice loaner car while work was being done!

If you want a painless car buying experience , I hope you get David Gavin as your salesperson. He really listened and matched us up with a gorgeous car. No indecision or hand wringing necessary. Next , Harry Sugerman, the money man, got us through that process and explained everything . On to Wylly Corria, he gives you a quick run down of all the gadgetry on the car and sets up the phone. All three were so polite , friendly and so helpful. Thank you, Sandra + Jerry

My car was not ready when promised also was given a loaner car that was not the same class as my car

Seamless. From tow to repairs

I HAVE WORKED WITH STEVEN APPOLLONI (SERVICE MANAGER) FOR OVER10 YEARS AND HE IS TRULY OUTSTANDING. THE DEALERSHIP IS A TOP OF THE LINE OPERATION

My car was returned washed but passenger door exterior bottom and under sill was covered in grease.

My husband and I were looking for a pre-owned Mercedes and visited Mercedes of Sarasota. Our Salesman was Alfredo Poletti and he was perfect! No hard sales pitches, just straight forward answers to our questions. He gave us a good price on the vehicle we wanted to trade in. The property is beautiful and very clean. Everyone we came in contact with was pleasant and professional. If you visit this store, be sure to ask for Alfredo! He is in a class above all others in the car sales business.

Premium Car with Premium Service! Very happy with the customer service as always! 100% points for you guys 🙂

My wife and I visited the Mercedes dealership in Sarasota at the recommendation of a friend. We were referred to George Hajal. George is a true gentleman who listened to our needs and was responsive to our requests. He took the time to show us vehicles that seemed to meet what we were looking for and we made purchase of a 450 SL. We are very pleased with the professionalism of the dealership and with George, personally. We would highly recommend them if you are seeking a top quality automobile from a top quality dealer.

Service Dept (Giovanni) is the best. Quick, responsibile, professional.

My service consultant does an excellent job.

Excellent Customer Service! My Service Rep (Brett Ferrucci) is always courteous and helpful. I was in and out within an hour.

Had to make 3 calls to service department to get someone to answer the phone and provide status report. Left a voice mail message for the service manager a week ago and still no return call. Unimpressed and disappointed with the customer care.

I have two Mercedes Benz AMG's and the service department at Mercedes-Benz of Sarasota is absolutely exceptional. Their customer service blows me away every time I interact with them, and I'm a customer service freak. After dealing with horrible customer service at the local Porsche dealership, it is truly a refreshing delight to go to MB of Sarasota. Randi Doyle never disappoints.

Service is always professional and timely. Staff is friendly, knowledgeable and efficient. Great place to have your MB serviced! Randi is a terrific service advisor.

Randi is a super customer service representative for MB.

First class service. Spotless workshop area. Pleasant customer waiting area. Free beverages (and once Covid ends - cookies). Great place to get your car serviced.

Lovely experience at the dealership. Very friendly staff and amazing management team. George was amazing and he made us feel good about our purchase. Keep up the good work Merecedes-Benz of Sarasota

Mercedes-Benz of Sarasota was very easy to work with and was willing to spend as much time with me as I needed. I never felt rushed and really felt that my salesman, Stephen Williams, listened to my needs and was able to fully accommodate what I wanted. While I was looking for a new vehicle, I visited two other dealers (Ford and Audi). Ford offered me a ridiculously low trade-in offer on my Ford and, although I expressed interest in an Audi, the Audi salesman did not seem to have any interest in selling me a car. I would strongly recommend Mercedes-Benz of Sarasota.

On time service complete

I contacted five different Mercedes dealers while shopping for my new car. My salesman in Sarasota, Michael Boykin, unquestionably was the most knowledgeable.

Fast professional and friendly

Friendly, careful, prompt, and accurate service.

Brought my car in for regular scheduled maintenance. My advisor, Givanni, assisted me in a timely and professional manner. My car was covered by the prepaid maintenance program and he confirm that there would be no charges that day. He also informed me that wheel alignment is not covered on the prepaid program. (I don’t remember being told that when I bought the car and opted into the program.) The waiting area was clean and comfortable. My car was done sooner than expected. Overall, a pleasant experience.

I?ve owned just about every line of luxury German cars and what I always found was it was better to find a highly qualified mechanic who specialized in that line of vehicle rather than go the dealership. The dealerships were always too bust or rude or ridiculously over priced. I?ve never in my life found a shop that come close to what Mercedes Benz of Sarasota is. Randi, our Customer Service rep is amazing. I?m never there more than 5 minutes when dropping off or picking up. The work is perfect. The prices as best as can be expected on vehicles that cost six figures. The facilities are great. The staff is great. The service is great. I?ll never go anywhere else

Overall our service was excellent. Our service agent is on top of things and important to the dealership she was able to keep me informed of any issues. This is key while sitting in a room with many people with face masks on while trying to social distance. The bathrooms appeared to be clean as well.

GREAT.. Jason has been awesome ! The Sarasota store has been so sufficient in every category!

Quality product. Great customer service. Nice amenities. In/Out! Pet friendly.

I am a little old lady with a little old Mercedes. I had to take my car in for a recall! WHAT SERVICE, loaner provided work done expediently, and they fixed my power seat for $100. Received follow up and had a terrific Service Manager, Randi! Fabulous. KUDOS Another great Auto Nation Dealer. I will be referring and returning.

Our new AMG SL 63 (supplied by Autonation but not the Sarasota store) was persisting with annoying creaks and groans from the active front seats. From initially speaking to Scott Coyner the Service Director and arranging for the problems to be rectified under warranty and a loan vehicle provided, the experience was both friendly and ultra professional. The workshop foreman Tony spent time with us identifying the problem and our service advisor Brett Ferrucci was a pleasure to deal with keeping us fully informed throughout the period the vehicle was in the workshop.

Excellent Service

My experience was similar to many of my previous experiences when buying a car. I have owned more than 20 cars in my lifetime. Things I notice are: personality of staff, complimentary service/items for customers, quality and value of the service department and overall buying experience. Some Pros & Cons: At Mercedes of Sarasota I had a very competent and pleasant sales person named Kurt. He listened to my requests, took me on several test drives until I chose the car for me (Pro). I was a bit concerned that the cars we took to test drive were all close to being on an empty tank. This of course influenced how long I could test drive (Con). The model with options I wanted was not readily available. There were other dealers who had what I wanted, but they were not part of Auto Nation, so not easily retrieved for me (Con). After a few weeks a car was found matching my request. Kurt took the time to go over the workings of this vehicle and set up my Apple Car Play too (Pro). When the final paperwork was completed I had to wait a while to get an available finance person (Con). Once I was in the office it was quick and staff was pleasant and helpful. (Pro). When I drove home from the dealership, one of my "idiot lights" went off to tell me I had a tire sensor not working (Con). Once home my sibling & I noticed the hood of the car was extremely hot (enough to fry and egg). I called the service department to have it taken care of. There was an issue with getting a return call as to when I could bring in the car. After several days I brought the car in to be repaired. I was given a loaner car (Pro.) What I really noticed about the dealership was the overall feel. Many of the employees appear to not be particularly happy. It is the culture and atmosphere that is lacking a positive vibe. Sales of automobiles can be challenging, especially these days. My impression is that employees need to feel appreciated and customers need to be offered a few whistles & bells at this dealership. These are luxury models and the dealership perks should match that. I would buy another car here and will likely use their service department. I just hope corporate works harder at offering perks that create a dynamic atmosphere where both staff & customers will enjoy being part of.

Our service advisor was Randi and she was terrific, friendly, professional and expedient. Called in for the dreaded engine light coming on. Received a same day appointment, fast service and a recall correction. Complimentary computer check, car wash and the customer lounge was safe clean and comfortable.

The service wasn't good

Fastest easiest car purchase I’ve ever made. Thank you Peter Bolduc for excellent customer service. Peter was extremely knowledgeable, and helped me make the best choice between a C300 and a GLC300. Very happy with my GLC300! 🙂 Thank you again! Everyone there was super nice and professional.

Fast and polite service.

Fast service & good Work !

We recently purchased a CPO E Class and had excellent service from our sales representative. Alan was very thorough and very patient as we considered a number or different vehicles. He then delivered the car to our home after the purchase and has been very responsive to questions we have had after the sale.

quick in-out great service , Giavanni is terrific

They honored my appointment time and solved the 2 issues within an hour. They had 2 waiting rooms, one with TV playing and one with no TV. Also had complimentary refreshments.

I asked them to please turn off the maintenance message on my dash. My service advisor said they would not do it unless I had bought my Mercedes in within the last 2 months. I though that was uncalled for. Also, after scheduling this visit for a recall, I received a phone call from a salesmen, asking if I was interested in selling my car back to them. Sorry, but I have a bad taste in my mouth from this experience. Other than all of this, my service advisor was polite.

As always, the service is prompt, courteous and complete. It is a pleasure to bring my car in for regular maintenance.

Mediocre service, Pocket watchers made not want Benz ever

Great experience

Brett is easy to work with and gives a feeling of doing what MB can on your behalf.

Mercedes-Benz of Sarasota is the very best! Everyone helped to make my experience there exceptional. My sales person Karrina was absolutely amazing. She was personable, professional, knowleagle and patient. Karina and the entire team at Mercedes-Benz of Sarasota made my husband and I feel like family and we are so proud to be part of the Mercedes family. This is my very first Mercedes and I couldn't be happier! : )

Excellent service! Expertly done and on time. I couldn't ask for more.

Thank you Tony and Rob for making my sales experience special by going above and beyond to help me install my new roof rails. Took a pictute but am unable to post. Love my new Glb250!

My wife Judy and I enjoyed our lease/purchase experience with Mercedes Benz of Sarasota. The GLC 300 that we ordered is exactly what we expected. Will Bean our sales rep was very knowledgeable and helpful thtoughout the entire process. Will was a pleasure to work with. Thanks, Dennis Johnson

Employees were friendly, efficient and professional. Advisor Givanni Signorino was helpful and provided knowledgeable answers to our questions. We plan to return for future service needs.

I just had my vehicle serviced. The customer service I received was excellent as expected by Mercedes. Will always go to MB in Sarasota. 5 out of 5.

Back in the service dept. again, this time for bad battery and recall items that I was not notified of. Also told service that my "add 1 qt. oil" warning came on intermittently. 4 days later I get my car back, The battery is fixed, the oil warning is still a problem.

Alfredo was very helpful in making my deal! He is very prompt and courteous. It was a pleasure doing business with him and Jason ( F & I ). I will be back when it comes time to trade or buy new.

Experience better this time than a year or so ago. Friendlier faces and helpful and prompt. Thank you!

Jason has been my service advisor for the past 4 years. He is always so accommodating, kind, and understanding of my concerns. He does his job with a pleasant demeanor.

Excellent service. Jason Lewis took care of everything on my SL 450, cannot be better. Thanks Jason !

I’ll never by a car here again. Every interaction I have they’re rude, couldn’t care less and don’t appreciate their customers. It’s an argument every time i have to bring my car in. Never again.

We have purchased three vehicles from this dealership over the past 10 years and each experience was a very nice one. Of course, purchasing a car is only part of the transaction and it is the on-going service that really makes the car-owning experience. MB of Sarasota has an excellent service department. They are all professional, courteous and keep you informed of what is happening with your car all along the way. I either wait in their comfortable service waiting area, or have a cup of coffee and a snack before getting a ride home. Then when my car is ready, they come back and pick me up. It could not be any easier. Judy is my service tech, but everyone I have spoken with there is fantastic.

Courtney Jordan is the best. Knowledgeable, efficient, does not waste time, and handles all in a friendly caring manner. Why I use the dealer and pay more even though I have a private maintenance provider.

My service rep (Brett) is great!

We were very pleased with the service we received. Tandi, our service advisor, was pleasant to work with.

I wish someone would have told me service A was a 2 hours wait before my appointment.

Mercedes Benz of Sarasota was efficient knowledgeable trustworthy and honest. Great customer service!

We've been dealing with Mercedes-Benz of Sarasota for 5 years now and highly recommend them. We recently had a family emergency which required us to make a 900 mile drive with one day's notice. Our Mercedes was scheduled for service (oil change, etc) later in the month, but we needed to leave town immediately. We called and they got us in that very afternoon. With all the stress of an emergency, it was really great not to have to worry about the car. We appreciate their responsiveness!

Brett Ferrucci has helped with all my maintenance schedules and services on my two Mercedes, making sure I am in and out in minimum time. Brett is a true professional!

Very pleasant buying experience. Both Steve and Deb were great to deal with.

I cannot comment on the quality of repairs as there was nothing that I could "see" or feel in the driving of the car that made me take the vehicle in for the factory recall. The repairs appear neat and clean. The Customer Service is, as always, outstanding. The entire process was painless and the loaner vehicle was also, outstanding.

I had excellent service and prompt response, thanks to Jason.

Very pleased with the speed and efficiency at checking in and out, the availability of a loaner vehicle and the cleanliness of try entire facility. I only wished that the signage was better in the area and that there was an easier entrance and exit from their parking lot.

Courtney Jordan is perfect. Always handles even the smallest details since she is a real pro.

Excellent as usual! Judy sweitzer my service advisor too great care of the car Ready when promised! 5 star!!

Always great and love that they have a car wash and g wagon comes bask sparkling !!!

I bought this GLC300 on 12/13/2016 in your showroom , the odometer showed 4000 miles and was offered with a 5 years warranty ,last week I had to put a new battery after less than 4 years of ownership , I was told that my warranty did not cover the car anymore....I did not want to argue with your service agent and paid the invoice of $449.00 Now I am asking you for an explaination

Outstanding service and continued accommodation from service rep Brett and Service Manager Jim . Thank you!

That could care less about the customer Harriet in it for the money only as much as they can get.

I was visiting from out of state and got a low tire pressure warning, so I contacted Mercedes-Benz of Sarasota to see if I could get an appointment that day (Saturday). They were able to take me and took care of the problem quickly, at no charge. Thanks for your excellent service!

UN MAL SERVICIO, LLEVE MI S550 CON LA LUZ ENCENDIDA EN EL TABLERO Y NO RESOLVIERON NADA,ME ENTREGARON EL AUTO IGUALITO, LES PEDI QUE ME CAMBIARON LOS DISCOS DELANTEROS QUE ESTAN Dañados Y TAMPOCO LO CAMBIARON, Y SIN CONTAR LA MALA FORMA CON LA QUE ME TRATARON, PARA COLMO A LAS 7 CUANDO ENTREGAMOS EL AUTO QUE NOS PRESTAN, NOS PERCATAMOS QUE SE HABIA QUEDADO LA TABLETA DE MI HIJO Y LE DIJIMOS AL HOMBRE QUE POR FAVOR NOS ABRIERA EL CARRO PARA TOMAR LA TABLETA Y ME DIJO FRENTE AL CARRO QUE YA ESTABAN CERRADO, QUE MANERA DE MALTRATARNOS, CREO QUE JAMAS EN MI VIDA VUELVO A ESE LUGAR, TODAVIA ESTOY ESPERANDO QUE ME LLAMEN, PORQUE QUIEN ME ENTREGO MI AUTO NO SABIA NADA, MOSTRANDO UNA TOTAL FALTA DE CONOCIMIENTO DE SU TRABAJO.

We had expressed some concerns around our visit in terms of expectations and following the servicing Jim Foulkrod, the Service Manager reached out to us. We discussed our concerns and Jim made every effort to please us as well, took the time to answer my questions about maintenance items, maintenance intervals and costs and set my expectations. It was refreshing to speak with an individual so willing to make us feel important and a valued customer!!

Came in for a 60K mile radiator flush, refill and replace upper and lower hoses on my Sprinter van. $674 with a $100 coupon. They did a good job and Giovanni was helpful. Be sure your parts are lined up before you arrive because they did not have hoses till the next day. Next stop Death Valley.

Brett was fantastic. Every time I come, he tells me how long it will take. It’s always perfect. In addition, he’s readily available for my questions. And the service performed has been excellent.

Everything was very good. Service done on time. Waiting very nice.

Givanni is fantastic and super helpful every time I have to get my car serviced. Definitely the best person to work with at the dealership.

Excellent - everything was done smoothly and courteously.

Wonderful Experience! No hassles, No Worries!

Mercedes-Benz of Sarasota is outstanding! Our Service Advisor, Randi Doyler was awesome! She made my overall customer experience simply amazing. The level of attention and detail was beyond my expectations. Mercedes-Benz of Sarasota is by far the best dealership I have come across who truly places their customer first. The level of service is top notch. Thank you!

Great experience from start to finish! Alan is the best salesman, extremely knowledgeable and patient. All of the staff are helpful and professional. Definitely enjoyed my buying experience.

Brett in the service department is amazing!!! I had a loaner for 9 weeks because my CLA was having a transmission issue. He kept me updated along the way and would not give it back to me till it was a 💯 fixed!!! Rides better than it did before now!!! Highly recommend this place, esp Brett, best service advisor around!!!

Work performed as expected. Competitive cost.

Went in for oil change and tire rotation on 8/29/20. Was informed that is maintenance package B. The cost was $771.92 with over $400 in labor costs. Also informed we needed an alignment as well as two tires. Purchased CLA 250 on April 14th and was informed tires had been replaced. Labor costs are excessive and cashier was indignant when we asked about the costs and services provided.

Everything about my new Mercedes purchase was pleasant. Alan Rybak is the best sales rep, ever! He far exceeded my expectations, patient and extremely knowledgeable, no question went unanswered. What a painless experience after lots of frustration with other dealers. The attention to detail by all of the staff was reassuring as the purchase proceeded, from John’s great tech help with the phone app, James’ interface with readying finance, and, finally, Deb, who dealt with several reams of real and virtual forms. The gifts at the end were a nice surprise. Highly recommend. You won’t be disappointed! Sue

Great service every visit. Thank you!

Jason my advisor, the best to have your service needs. He’s on top of anything you need. Thank You Jason

Work done in a timely manner. A little on the expensive side. Why is OANN on the TV in the waiting room??? Right wing propaganda is not what I want to listen to as a captive audience. Randi was helpful.

I had a last minute emergency come up and Giovanni was absolutely amazing. Totally took care of it in the last few minutes of the dealership closing!

I felt safe in the facility while everybody?s wearing a mask Brian was very helpful and professional.

Wonderful experience I would recommend friend or family member to go here.

Brett was very attentive, communicated the problem and solution and got the job done efficiently

Excellent Service department.

Great Service, Thanks Randi Doyle

very pleased with the service we received on our c240 mercedes thank s again ...Bruce sciocchetti

Worked with Will Bean and Tucker Kittle. They were very patient and know a lot, which helped me made the best decision. Im very happy with my purchase and I definitely recommend them.

Mercedes Benz of Sarasota team was the best auto purchase experience I ever had. Salesman Peter Buldoc was relentless to satisfy my requirements, meet price parameters and oversaw delivery of a superior product. A few touches were included without my asking that show he and the dealership really care about their customers. The communications were outstanding and quick, even follow up from the General Manager. Craig M, Hutchinson Island, Florida

Ther service is great. The peoplr who work there are outstanding, very professional.

We are on our second new Mercedes in 2.5 years and I’m sure our next will come from there as well. Dean is our go to in sales and we always felt taken care of and happy with the deal. Jason is our service advisor and makes everything seem so effortless. We just picked the car up because there was some condensation in both headlights. We assumed it was going to be an issue as my Cadillac Escalade has the same problem and My dealer told me “it will go away when they dry out”. Jason said no problem and got it taken care of with absolutely no issue.

Pleasant Experience. Relatively quick and definitely efficient. Personnel are very helpful and courteous

Giovanni was extremely helpful and my car was done earlier than expected.

Efficient, thorough, quality work with solid communication skills

Experience was great. Courtney is professional and knowledgeable.

Randi did great getting me in and out and having a service car available

Jim - We just wanted to let you know how much we appreciate you and your staff. They are incredible. It means a lot to us to have a place that we feel comfortable taking our cars. The most important thing is we know that we are getting a fair price, not getting ripped off and the few emergency situations you have helped us imediately without question. Again, we just wanted to say thanks and to let you know how appreciative we are to you and your team. . Thanks again, Taft & Nancy

Giovanni has assisted me the last 2 times I’ve been in and I couldn’t be more satisfied with his service. He always makes sure all my questions and concerns are addressed and gets me on my way quickly.

As usual when our car needed service Brett Ferruci, our service rep., took great care about every thing and kept us informed about the progress along the process.

Courtney and Jim always provide top-notch service and are always professional and helpful A++++++

Courtney was terrific and is very customer service oriented. This was despite having to deal with multiple customers at same time. The service manager was also very responsive to all of my questions and concerns. My contact with all Mercedes Sarasota personnel was a pleasant experience. I am very happy I own two Mercedes with Courtney as my service advisor.

I called to get breaks for my Mercedes-AMG C63 S edition 1 and they did not have the parts in stock, so I ask for the part number and the would not supply me the part number. This is really poor business practice.

We were treated very well by the M-B Service Representative, Steven Appollini. We had to leave our car overnight owing to an unforeseen problem. Mr. Appollini arranged for a rental car which arrived promptly. On our way home I remarked to my wife that we received first rate treatment consistent with the car we drive.

My service advisor Jason always goes above & beyond to give the best customer service. I never worry about my car because I know Jason will take care of me & he pairs with the best tech, Casey, who always provides phenomenal repairs. These employees are the entire reason I keep coming back to Mercedes Benz of Sarasota

Very nice dealership. The entire staff were very friendly and courteous.

Brought my RV there because it has a Mercedes-Benz chassis. They took care of the maintenance and the only problem was how busy the service department was and waiting around just to get my vehicle back. No problem whatsoever with their work at all. Would recommend them just keep in mind how busy they are and it will take a while to get your vehicle even after you have paid for it

It's always such a pleasure!

Peter Bolduc was very responsive. He made the process very and smooth. I was able to fly from Massachusetts and have everything done the same day. I was very impress with the attention and care the staff offers to clients.

Thanks to Judy and the service team. They did a great job of repairing my windshield and getting me back on the road.

Courtney the service advisor is amazing! They give the best hospitality!!

I had my GLC 300 in for maintenance at Mercedez in Sarasota. This is my 3rd Mercedez, but the first checkup for my new one. As usual, the staff took good care of my car, and Jason in maintenance is always such a pleasure to work with. I expected to be waiting hours on my car, and the whole checkup took 1 1/2 hours, which included a carwash and vacuum. Mercedez exceeds my expectations every time!

Judy my service manager is professional and excellent to work with.

Givanni was exceptional. From start to finish he listened to my concerns and insured my expectations were exceeded.

I had a ‘waiter’ appointment with Brett for a warranty repair. Actually a repair discovered by a thorough tech the last time I was in. I was back in my clean car within an hour! Just as it was promised. Nice job!

Great service and turn around of my 2006 300E CDI .Brett Ferucci was excellent to work with throughout the whole process. I would highly recommend them

This was my first follow up courtesy checkup where they rotated my tires and check all fluid levels. I reported I was getting an intermittent error on the radar sensors saying they needed to be cleaned. They checked it out and it turned out all that was needed was a software update. Very pleased and happy with the service provided.

No issues. Great facility. Excellent service. I will continue to have my work done there.

Great service

Thank you Randi for another great experience at MBS. You truly care about your customers and are a pleasure to work with. Your an asset to the company!

Very pleased with the service.

Friendly helpful staff in Service Dept.

Customer Service is great.Location is very convenient

Ease to speak with my service adviser and get appointment with a loaner car, car ready as promised, but very expensive service, but I knew going in as service adviser me of cost.

Both Alfredo Poletti, my long time salesman and Jamie Muldoon your General Sales Manager, who is a complement to your store are GREAT.

Judy was excellent! She was very on time with my appointment, had the problem solved, was able to provide a loaner. She is the best

I needed both a radiator and transmission repair and I had my vehicle towed to Mercedes-Benz of Sarasota. I was initially contacted by Service Advisor Brian Wagner who explained my options and then I was also contacted by both Service Manager Jim Foulkrod and Ernie Withers the General Manager. Their assistance was invaluable and even though I was a first time customer I was impressed with their professionalism and sincere desire to assist. The repair was made and I have become a fan of their dealership who I will continue to use for service or a purchase in the future.

Battery was dead. Call the service department and they made an appointment for me to get my car fixed immediately. Brought the car in and less than an hour I was back on the road.

Brian was very helpful and professional. The service was completed when they promised. I was very pleased with my first experience.

Too slow process! I’m coffee drunk after 2hours of waiting 🙃

I have always received excellent customer service and treatment at this dealer.

Upon arrival all paperwork was in place and and ready to go. And then there was the ease of getting a loaner car. The car was ready at the stated time.

Jason, my MB service rep was professional, personable and knowledgeable. MB ordered my part and called for a service date quickly.

Great service Dept Fast and very helpful

This was my first experience with the service depot after buying my new car here. Very professional and efficient. I had some mud flaps installed and they got me out in no time.

I had a recent service done at MB Sarasota where I had a problem with the service that I received. I was contacted by MB Sarasota and the problem I had was explained to me, I should have called the shop first but I didn't. Once I explained the problem I was informed that the problem was intermittent and that it could happen at any time and that it could happen at any time. When it was explained to me it made sense and that the service was correct. Very happy with the quick response and the explanation. Very happy with the out come

Working with Steven in service is always a pleasure. Best service of any dealership I have worked with.

Jason Lewis is always helpful and friendly. I love my car. I bought it from MB srq. The dealership is wonderful.

Jason Lewis and Nick in Service do not disappoint. We are in Tampa area and are more than happy to make the drive to Sarasota for such excellent customer service and care.

This is a great dealership and their service is exceptional. My service rep Steven is always very accommodating and helpful in explaining what’s needed. They were great at making arrangements to have my vehicle towed and in providing a Mercedes loaner until my back ordered part came in. I wouldn’t hesitate to recommend them to anyone wanting to buy, trade in, or have their vehicle serviced.

Exceptional service from being greeted by name to having the work completed in a timely fashion. We always keep our Mercedes/Citation motorhome clean and appreciate the cleanliness of all in the service department. We have worked for over three years with Jason exclusively and trust his judgement on repair issues.

What a great service department. Sarasota Mercedes Service is finely tuned and AWALYS fixes whatever needs to be fix the 1st time. The wait time when arriving is less than 5 minuets and I'm out of there with my loaner within 15 minuets of arriving. Get you vehicle fixed at Sarasota Mercedes with the confidence that it will be fixed and returned to you washed and waiting for your arrival. Leed

Just purchased the 2020 GLE 350 July 7th. As usual Mercedes goes above board to make your buying experience a pleasure. Love the SUV. Thank You Peter Bolduc.

My experience was good. My only feedback is I forget each time how expensive it is to have a Mercedes serviced. Regardless of what you have done the cost is always high. I am not sure that I will continue to buy this product do to cost to own.

The sale was excellent everyone at the Mercedes was very helpful and my purchase easy.

Professional, courteous👍

Excellent work on window tinting but took entirely too long to complete the work.

service same as usual. Everyone wearing a mask, happy about that.

Highly recommend Mercedes Benz of Sarasota

The best part of Mercedes - Benz of Sarasota Service is my Service Representative Randi Doyle. Randi has been my rep for several years. I feel Randi really goes the extra mile to make sure I keep up with all of the little things that keep my E550 in top condition. Thank you Randy and thanks Mercedes!

I worked with Brett for a window switch fix. I was back in my freshly washed and vacuumed car within an hour! The tech noticed another switch that was loose, and has this on order. Thank you for checking it out thoroughly! Great experience!

Brett had all the paper work and explained what had been done.

Will (and the sales and finance teams) made my car buying experience a truly pleasant experience.

Last week I took my 2009 Smart car to the Mercedes Dealer Ship in Sarasota for a re-call fixing appointment. I am so happy to say I had the best experience there, - the service was great, very friendly and also fast. They made me comfortable, the waiting area is beautiful, and the staff is very very helpful and pleasant. 5 years ago I had a totally different experience there. 10 out of 10 this time !

Very Pleasant . My service attendant went over and beyond .

Excellent excellent help from Kayla, Alan, and Debra!!!! Phenomenal!!! Kayla was amazing with helping me and my family get accustomed to my car! John was also amazing with helping me set up my app for my brand new Mercedes to use. Alan was perfect with helping me choose the perfect Mercedes for me! And Debra was phenomenal with discussing the benefits on the perfect financial package that was accustomed to myself! Love and will come back here again!

Service advisor Judy Schweitzer is excellent. She is very knowledgeable about the product and it?s service requirements. Very efficient in scheduling appointments, arranging loaners and notifications of completion, etc. A credit to the company.

Excellent customer service Explaining which repairs may be essential and why and getting them done in a timely manner, having a rental car available if it may take longer than anticipated Simply the best

GREAT SALES & SERVICE DEPT. --MY 4TH. ONE !

Everything went extremely well with my recent service call. Immediately met by service advisor who revised my online appointment request to only those items required. Completed work in less than expected time. Car was waiting when I arrived to retrieve it. A great example of how things should work

Thanks to Brian our service rep, our experience was professional and courteous. Thank you!

Service was fast. I was able to get the Sprinter back in the same day.

outstanding staff and service from greeting to a loaner... Thank you

The experience with Givanni was very professional and courteous.

I walked in from out of town with a problem with my car - no appointment. He was very kind and helped me. It was a quick fix and I was out in 45 minutes with no charge. The Service Man was very polite (and cute) and could not have done a better job. Thank you!

Very friendly and efficient service personnel. Judy, my rep, is the best.

Randi made sure everything was done in a timely manner. She explained everything both before and after the work had been done. Thanks again to Randi for always making sure my servicing experience is great !

Steven Apolloni is my Service Advisor. He always keeps me in the loop as to the status of any service or repairs on my 300 GLC. Today’s, all repairs have been completed in a timely fashion. The dealership is comfortable, convenient. I’m usually able to obtain a loaner/rental car when needed. I originally purchased my vehicle in Tampa, but will be using Sarasota the next time I trade.

RandiDoyle, Was very product knowledgeable, helpful, courteous, and a delight to work with, Kudos to Sarasota Mercedes-Benz, for having such a great staff. Thanks Dr. Cliff Simons

First time yesterday for service, found everyone to be very friendly and responsive. The waiting area was comfortable, clean, and pleasant. Definitely will be returning there for more service’s.

I have purchased/leased so many cars from this dealership over the years that I have lost count. They go above and beyond with regards to customer service. They are very professional and treat you with respect.

Randi was great. Had an A check done and was out the door in one hour. No problem with waiting. the service was great See you all next time.

A great dealership. Very professional and informed sales staff. They answered every question and knew every feature of the cars they sell. I was looking at Lexus, Infiniti and Mercedes. Mercedes was by far the best dealership and offered the best pricing.

I would rate staff and actual service work as excellent.

Randi was fantastic. I had to drop off car earlier than my appointment and it want an issue at all.

I could not be happier with the service and treatment I received when purchasing my new Mercedes. Thank you Jamie and Kayla.

I took my Mercedes SLK to the dealer because the hydraulics that make the roof go up or down had failed and it appeared that a piston on the passenger side was leaking. Instead of pin pointing the problem they simple said to replace the entire hydraulic system (all 4 pistons including the ones that had not failed) with labor that would be almost $7000. They did not offer to fix the single failed piston nor did they offer a re- manufactured piston. I later found that these pistons could be rebuilt for only $55 each. This does not give me a lot of confidence in their service work. A few months before this I took the SLK in to replace an interior door handle mechanism and the service person broke the door window which took almost three weeks to replace because they did not listen to me that the window that will fit properly needs be a year later than the year of the car. When they finally ordered the year later version it fit.

It was a good experience but took so long......Tony did a good job and I was comfortable with him.

Autonation Collision did a fine job to repair the vehicle from a deer strike, however, i would not recommend Mercedes of Sarasota.

service you can trust...and very reasonable prices...oh...did I say very nice people...?

We were treated. Wry well. They made the buying experience easy.

Always pleasant and efficient service appointments and advisors. Nice clean facility...

Professional staff. Quality performance by the entire team.

Very professional with customer service a priority. My appointments have been on time, thorough with service requests and everyone I have dealt with was helpful and courteous. I keep going back!

QUALITY, best service professionalism

Although signs said to maintain safe distance and wear masks, it was loosely enforced

I can trust and rely on MB of Sarasota to do quality work. Both my E class and SL only receive work from them. They are friendly and accommodating and a nice place to visit!

I felt very safe within the facility and my health concerns were met by a spotless facility and everyone wearing masks.

I just brought in my 2013 C350 to address some recalls. The staff was very friendly, attentive and prompt. I was in an out with my loaner car in no time. Very impressed with their efficiency.

Had my annual service done on my 2014 ML 350. All contact was done according to covid 19 guidelines. My service was done on time. My advisor kept me informed and called promptly when the car was clean and ready.

Service was excellent, service advisor Steve Apolloni was very professional

Just had my GLE63s in for it's first service and Jason Lewis and Chris the AMG tech always do an excellent job. Work is always first rate and the added bonus of a good cleaning is always welcome. Thanks Guys

Sensors were replaced in a day while a loaner was provided.

Even in difficult circumstances I received EXCELLENT service!!

Our Service Advisor did an excellent job of informing us and getting us back in our vehicle in a timely manner.

Very friendly and efficient.

Great Company. Picked up my car. It was serviced , cleaned and sanitized. All employees had face mask and sanitizers.

Prompt, congenial service.

Great service. Nice loaner they were very nice to us.

New owner. Took sedan to local dealer to have chrome strip replaced. Slight oil leak found during inspection and repaired. Both covered under warranty and loaner provided. Great work!

Judy, my advisor, always take an excellent care of my needs. She?s very professional, knowledgeable and friendly.

Randi did a great job. On time and done swiftly. Communication was very good.

Good, except the service technician spilled diesel exhaust fluid on the front of the RV and I had to clean it off.

Sales staff was knowledgeable and friendly. Their prices were fair and I feel like I got a great deal on my certified pre-owned GLA 250. Big thank you to James K.

My car was picked up, serviced, and returned. The service was prompt and well done. I am very grateful.

MB of Sarasota notified me that the recalled Takata airbag was finally available for my 2013 E350. I scheduled the installation along with a software update that had also been pending. When I arrived I found that they were carefully following COVID 19 guidelines. They completed the replacement and update in a few hours. There was some other recommended service but no pressure to complete it at the dealership or at this time. They are a pleasure to do business with.

Jason took care of me as if I was his son thank you for your service and great communications

During this state of emergency they came and picked my car, serviced, and had it back the same day! Vacuumed and washed it, too! Their service was especially outstanding because I have asthma and didn’t want to leave the house! Thank you MB!!

My car was due for service "B" and the service advisor set up my appointment far in advance. When it got closer I called to reschedule due to the Coronavirus threat. The dealership offered to deliver my loaner and pickup my car and deliver it back when repairs were done. They even had a disinfectant treatment for my car. All this allowed me to not go out of the house and get my car repaired. I was very impressed by the initiative and courtesy I was afforded.

Randi Doyle is really outstanding as a Service Rep. She is prompt, knowledgeable and delivers as promised every time.

I just took my MB in for it's first regular scheduled maintenance and the staff was super friendly and helpful! Thank you MB great job!

Fast, easy, professional service. Honest advice.

Thanks for the service with out having an appointment

Great staff and excellent service.

The staff was very accommodating in light of what is going on in the country regarding the virus. I have also had a problem with my air/heating and both Brett and the technician have worked tirelessly to get this resolved. They have gone beyond the call of duty and I think we may have figured it out. We are now waiting on a part and hopefully this will solve the problem. Hard because it is the new 2020 GLE 350.

In these trying times, dealership could not have been more attentive. Thanks

Judy in service is always great. Takes excellent care of her customers.

Service department extremely knowledgeable and friendly Mr.Jim Foulkrod service manager is a great asset to the establishment.

I am a repeat customer. I have purchased two new vehicles from Mercedes Benz of Sarasota. Peter Bolduc, a sales and leasing specialist made my buying transaction easy. He is most knowledgeable and helpful. Plus Peter is a very nice guy, no high pressure, just a pleasant relaxed adventure. He has great customer service skills. The dealership is well appointed and the staff is very friendly.

Very accommodating and professional. Polite and kept me well informed about the repairs to my car.

There service department is always professional and courteous.

??prompt. Courteous. Very nice customer lounge.Easy ro make appointment

Great place for service! Good coffee and cookies too!

Very clean, friendly place to buy a car (George is awesome) or have service done on your car!

I have been looking to purchase a MB for almost a year now. Unable to find the right one or get good customer service anywhere except when I contacted the Sarasota MB dealership. Immediately upon contact, Walter Bailey was at my service. He went above and beyond customer service. He is an outstanding salesperson and a human being. If you are looking for a MB, please go see him. You will not be disappointed. Customer service is the best. He is attentive, responsive, answered all of my questions, and I had a LOT OF QUESTIONS. I couldn't be happier with my purchase. He helped me find the perfect car. Walter is truly a rare gem. THANK YOU SO MUCH WALTER!!!!

Pleasant employees and Judy Is very pleasant competent in her job

Judy in service is the best. Always gets it right

Outstanding personalized service all the time! Even when you get a flat tire and didn’t have an appointment. Fast, friendly service when you need it most.

I was able to have my auxiliary battery replaced in a timely fashion. The dealership also alerted me to an issue with the main battery. All repairs were still under warranty. Sarasota has excellent facilities that made the visit enjoyable.

I purchased a previously-owned car from the dealership. My sales person was polite and knowledgeable throughout. The typical back-and-forth with "sales managers" was done with courtesy and without the often-utilized high pressure tactics. After the purchase, my follow up trip to the service department resulted in very courteous and helpful treatment. This is a fine dealership with which to do business.

Great service and facilities, a very long way from were I live, but, it is worth it the drive.

Very friendly staff great service and great lounge area

I would give Courtney a 12 if I could. Simply great customer service

Givanni, my service advisor, went above and beyond in helping resolve a noise problem which the Tampa dealershipo could not find.

My Sprinter airbag was fixed. April was very courteous, friendly and efficient.

Karrina Wischki , she was the one who attended us during the vehicle purchase process. The treatment he offered us was very professional and she was waiting all the time for our needs and that the vehicle was prepared.

Great job. Courtney is most helpful

I am very happy with the service most recently received. Thank you!

Was disappointed that tech did not spend more time in understanding and helping me resolve issue.

Great service and great staff. Everyone was friendly and competent. Giavanni is very good at what he does. He was very helpful to us.

Sarasota Mercedes Benz offers a great car buying experience.

Service visit was great. I was in and out as promised.

Very courteous personnel and prompt service. Staff was very easy to work with.

Standard routine service done on time and thoroughly.

Our experience at SARASOTA Mercedes was one of mixed reviews. Having brought in an older model and frustrated with repetitive repairs/cost out of warranty we struck a deal that met our needs. From Courtney in Service to Alan, Kayla, Kai-Lin and Jason in Sales we can’t thank you enough for your patience,professionalism and service! My husband and I are so happy we now we can sleep at night loving our NEW Mercedes with a FULL warranty! What a team ! 😍

Great service and outstanding facility. Friendly employees with great attitude.

Everyone at Sarasota Mercedes was so pleasant from service department to sales !

Jason Lewis has been great as a service representative. Thanks.

We came in for a complimentary inspection and fuel top off. While there they re-programmed a window not closing correctly. It was a wonderful way to get to know the dealership.

My Winnebago RV runs on a Mercedes chassis. The best for touring down the road. Had trouble with battery holding a charge. SteveA is my service advisor that always takes expert care of me and my vehicle. New battery covered under warranty and I'm rolling again. Thanks Steve. Love the cookies also.

The service department, specifically Randy. Very knowledgeable, helpful and friendly.

Did not have to wait long, thank you Judy Schweitzer

My family and I moved to FL in August so I need to find a dealer to service our C-300 as it needed level B. The dealership staff are amazing! Very professional and accommodating. We found our dealer and will be loyal for life!

Givanni was great! I would highly recommend this dealership for service.

Thanks you, Randi Doyle, for always making me feel like a valued customer.

Each time I have my car serviced at Mercedes Benz of Sarasota, I leave feeling satisfied. Courtney Jordan and Bill Sepsakos handle my needs with white glove attention. I sincerely appreciate them and the time they invest to make sure my experience is second to none. Thank you.

2nd lease with MB. Really happy with my 2020 C300 with the AMG package and working with Tucker Kittle! Very knowledgeable and professional.

Overall,as always my experience with this dealership has been positive. Stephen my service advisor has always been helpful and listened to my concerns. He goes above and beyond to see that service is always the best.

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Made to feel welcome from start to finish. Great coffee, warm freshly baked cookies and eye candy to inspect in the show room. Courtney is an exceptional representative of the dealership as she listens and is able to speak with expertise and courteousy regarding service issues.

The service from Stephen Appolloni is outstanding, he always greets me with a smile no matter how busy he is, plus Stephen makes me feel like I am the only customer!!! The coffee and cookies in the waiting area are the best!

I was very disappointed with the dealership when I first called with our issue because we were in the midst of our daughter?s wedding and NEEDED the car but the service person was unmoved and stoicly told us all they could do was give us an appointment next week.

Responsive and prompt service provided beginning with service manager Judy and her team.

A five star operation! They took great care of bth of our cars, one which was used and purchased here and the other we drove from NY and was purchased up there. Each person I interacted with was super friendly and helpful.

My service agent the last few times was Judy. Very professional and organized. Did a great job keeping me updated both times.

took 3 attempts online to get service app to accept my appointment. Received NO confirming email. So i phoned in to confirm. Appointment time i wanted was changed by 40 minutes. Arrived and after waiting 7 minutes at check in desk, had to seek someone to check in. poor first impression.

While searching for a used MB, online, I came across a listing at the Mercedes Benz of Sarasota dealership. Within minutes of posting a message, asking if the car was still available, I received a call confirming that it was and I was invited to come and test drive the car. The sales person went out of his way to accommodate my schedule. Upon arriving at the Dealership he gave me all the information about the car, including a Carfax report. He then discussed the main features of the car and showed me how to operate the vehicle. Without getting into more details, he did a great job and, based on my experience, I highly recommend this Dealership.

New airbag replaced. The only issue is that I got a letter 3-4 years ago telling me that my airbag was unsafe and it took until now to get it replaced. I realize this isn't a dealer problem but a Mercedes problem.

My rep, Courtney, fit me in even though I did not have an appointment because I had a flat tire and no other car to use. She is always professional and kind, keeps me informed as to what is going on and raps thing up as quickly as possible.

Excellent attention dealing with Judy Schweitzer. Work was done and car was ready as scheduled.

They were excellent in solving a seat problem.

Great service on my Mercedes SL 550. Randy the service coordinator did a great job!

Service was completed in a timely and professional manner.

Since my service person is now Randi I have had the best attention.

This was by far the best buying experience I?ve ever had. Peter, our sales representative, listened to what we wanted, rather than tell us what we should buy. I felt no pressure during the entire process. The delivery went smooth. They did a thorough job in explaining all the technical parts of the vehicle, including the mbux.

Excellent from dropping the car off for service to picking it up after the service was completed.

Was able to get a Appointment quickly and Randi always does a good job for me.

Overall great experience - easy drop off and easy pick up.

Luv my new Mercedes 300. Great sales person Alfredo. All 1st class

Great service provided on site

Deliver as promised- car held over another day- when promised that day. 5 hr job had technician working on other cars. Need a better organized check-in- over 40 minutes. No lines for where to go- help scattered. My advisor tried to help- distracted by volume and others getting attention not by appts or when customer arrives. Have had 3 benzs- never this experience. About to get 4th probably not here.

Taking the car to your facility is an issue for us because you don?t provide a car for us to drive. I know you provide a ride but is difficult for us to utilize this since my work requires me to be in different places in one day. I have a Nissan Altima for work and the service at Nissan is much better than yours.

I was looking for a new CLA and ended up with a C class demo. The sales associate (Mauricio) was a pleasure to deal with and Alan did a great job with his recommendations and meeting our financial needs. Overall, a great experience instead of the usual painful car shopping.

Courtney Jordan was extremely helpful and courteous in getting us our crank shaft sensor replaced under warranty. Also, in getting us in promptly as our check engine light had come on while ere traveling from Ohio to the Everglades in our Sprinter RV. Could not be happier with this dealership and its employees.

Courtney, the service rep did a fabulous job. She is very courteous and knowledgeable

Finally I had a service manager (Courtney) say ?I?m sorry? for an error from A previous service (wrong tire put on). And it should be pointed out that I own four Mercedes. These cars are serviced by three different dealers. And we bought after market tire protect (a joke) and prepaid maintenance. The cars are great the service is questionable at best. Courtney was a big plus

I’m always happy with my experiences at Mercedes Sarasota. They are courteous, efficient and helpful!

Took my s63 in for a recall service. Asked them to check my tire as it seemed to be losing pressure lately. They did the recall work put air in my tire and told me it was fine just needed air. When I arrived home the tire was losing significant amount off air. Had Mercedes roadside service come out to service the tire to learn that there had been a large nail in the tire. Apparently, they did not check the tire. They seemed to be more interested giving me an appraisal to buy car at a really low and less than true value price. They seem more interested in buying and selling cars than doing basic service. They did rectify the issue once I brought it to their service managers attention regarding my flat tire. I have had several Mercedes and this is totally out of character for the brand. Seems to be a deal ship specific issue.

Great Service Dept. Very well organized and many hard working people. Would definately recommend

I came in for air bag replacement which was done fast and efficiently but they also went a step farther when I told them I had a alarm come in. They ran a scan and found a ABS pickup bad and replaced it under warranty even though the alarm have to reset. The service here along with their fresh cookies is outstanding. My motorhome gets the best service here