Great service friendly staff

Lisa was great to deal with and my car was done very quickly. very satisfied

Although Mercedes service visits tend to be on the pricey side of the road, in this particular case, they took care of the issue at no cost to me. Win! Taylor is a terrific service rep. Just don’t make her whistle while she’s eating. 😜

Took the vehicle for annual service. The took it at the scheduled time and explained the needed service. The customer service rep also suggested other service that was coming due in a short period of time so we were able to have that done also saving us time and money. The vehicle was ready for pickup at the scheduled time.

Thorough Service. Employees are friendly. waiting facilities are comfortable.

Chris is amazing and we are grateful for all of his help!

As always, Drew is a great service manager. No problems or issues ever.

Excellent service! My advisor communicated clearly and consistently with me about the issue and had it resolved much faster than we had anticipated. All of the staff are wonderful and helpful!

I brought my vehicle in for a chip in the windshield they say they repaired it however I can still see it. My service advisor was not there so he did not go over my appointment with me. My vehicle was not cleaned very well and no one pulled my vehicle up for me. I was left to go find it in the parking lot. Not very pleased with the service provided.

very good staff, amazing experience.

Randi Doyle! Superb representative !! Dealing only with Randi since 2005 and four MB cars. On time on schedule with only the truth!

Great dealership. Well organized and has very efficient sales force.

Professional and excellent service orchestrated and managed by Brett my service manager actually made this a good experience . Also Jim , the manager of the service department , made the necessary arrangements to ensure that I was appropriately charged in an out of warranty situation. I thank them both . Elizabeth Wakeman

All good Sean took care of everything - finding a windshield etc

Extremely pleased with the service I received from Stephen Williams. He was patient and professional. I will definitely be doing business here again. Also appreciate Debra Hodgson the finance manager who was fast efficient and professional. She explained all paperwork and coverages in a timely matter. Thank u again for all your help!

Mike was great, took very good care of me and my car. Highly recommend!

Great service. Taylor Williams (representative) is awesome! Super professional and knowledgeable. And I got my car back, fixed, in less than 24 hours!

Very good service and my service advisor was exceptionally helpful, kind, and professional.

I was greeted by one of the best salesmen in the business, Mr Bill Zimmerman. He made me fell welcome and instructed me on the new technology during our test drive. After the purchase he took his time to over many details that made the buying experience so easy.

We loved working with Tony. He was very patient and helped us with several different vehicles looking for the best deal for us. He was knowledgeable, professional and courteous. It was a real pleasure working with Tony and his team. Even the finance department was a pleasure to work with. We also went though an in-depth training of the vehicle with John who was amazing! We felt at ease and comfortable every step of the way. Kudos to the team we appreciated the amazing experience:)

When they get it wrong they admit it, and they make it right.. I had some issues with my first service experience, but they went out of their way to remedy things.. it led to me doing my 5 year/50K service early there.. I’d recommend this dealership..

From start to finish I had a good experience with Peter Bolduc ordering and delivering my new Mercedes

Vehicle in for 3rd recall. Brought in at 9:00am. Promised for afternoon. At 5:00 pm checedon status. Service Advisor left early and Vehicle had not begun serving. Drove over an hour to home . Drove back next day to retrieve. Recalls completed and vehicle returned to service.

Always prompt great service

I always have great prompt service. I love Mercedes benz of Sarasota

Brought my MB in for service for a side marker light. Though a small item, Brett Ferrucci always makes customer service a great experience. Top notch all the way!

50,000 mile service new tires and new brakes the car rides like new

Mercedes of Sarasota has serviced 3 of my cars over the past 17 years. They have and continue to do a great job! Excellent care, communication and results.

Amazing customer service.

Thank you for making an experience of buying a car pleasurable! We were dreading the hole process and worried about haggling the price. We were pleasantly surprised to learn this dealership is part of auto nation and no haggling required. Felt we got a great deal and the service was outstanding all the way around!

We love our new GLC from Mercedes of Sarasota, unfortunately our new relationship with Mercedes Benz has gotten off to a bumpy start since our new GLC has a mechanical issue. That being said, our Dealership team of Ernie W. GM, Serv Mgr Jim F. and Salesman Bill Z. and Tech Bill have been so professional and apologetic. When you purchase a new car you expect it to be perfect but in an environment with 3rd party vendors, supply chain issues etc... sometimes through No fault of the Dealer that just may not be the case. This being our first Mercedes we went into this with high expectations and while we've been a little disappointed we feel our Dealership Team has been our Advocate. We apprechiate the dealer providing us with a comparable loaner while our car's issues are resolved. Our Dealer has done an excellent job of communicating keeping us posted along the way. We highly recommend Mercedes of Sarasota. In this reviewer's opinion this leadership team has extensive Mercedes experience and is truly committed to excellent customer service.

I have been going to Mercedes of Sarasota for over 7 years, and even though they are extremely busy, they have managed to maintain a standard in customer service above any one else. They try Very hard to please me and never fail. Last night at 5 pm my tire was low on air so I dropped in to get air. They examined the tire and found a nail, and then plugged the tire and cleaned my car in less than an hour. I am always grateful for their courtesy and happy to give them this review that is well deserved.

We bought our first Mercedes’ at Mercedes of Sarasota. We worked with Scott Tierney. He was so easy to work with. Listened to what we wanted. Showed us all the features. Jason in finance was informative and made the process quick. Highly recommend.

The service was provided as requested with professionalism and in a timely manner.

Brought my MB in for service for a side marker light. Though a small item, Brett Ferrucci always makes customer service a great experience. Top notch all the way! Great dealership

Great experience, check engine light went on, brought it in, was diagnosed, they had the part, was out of there in 2 hours with a washed and vacuumed Benz. Life is good.

UPDATE: The oil level warning came on… 🤦🏻‍♀️. They did pick up my car and replace the filter with an OEM part. I was also told I'd receive a partial refund that never occurred - which is why this review is still one star. Full disclosure, I have been a Service Consultant and Service Manager for Mercedes-Benz dealerships. I've done the West Point leadership training, I've been on the Best of the Best trips. I'm EXTREMELY familiar with the ins and outs of MB service processes, pricing and follow-up. The Good: Due to character limit, this is briefer than it should be. Emerson, the Appointment Coordinator, is an absolute GEM. Shawn, the Service Consultant, did his job well. Unfortunately, I can't fill out the MB survey b/c Shawn's pay plan is likely tied to his surveys (rightfully so) and I don't want to potentially hurt his compensation. The OK: I received a text notification that my vehicle was ready for pickup. I replied back inquiring whether I could be sent an electronic invoice to review and pay prior to pickup. I never received one. So I stopped in to pick up my vehicle and Shawn was pleasant. He reviewed the MPI and reiterated the total for the service, quoted prior to completion. I paid and was asked to sign 3 different documents. The Ugly: I didn't actually see the itemized invoice until after I paid. The service cost was unusually high from my personal MB pricing experience but I knew that from the start and I had agreed to the total upfront. I paid for the factory A-service and, regardless of price, it turns out that's not exactly what I received. The labor was priced at $249 (which, by the way, is often what many MB stores charge for parts AND labor, pre-tax). But, hey, they rotated my tires which some stores do not perform as part of the A-service. The parts were extra: $5 for washer fluid, $49 for oil, $20 for the filter. Still ok, I agreed to the total price. But then I saw the store had tacked on a $12.50 motor oil treatment. This is NOT an OEM product, it was added to my vehicle and I was CHARGED for it. Here's the rub: the store is likely getting an additional spiff from the vendor for "upselling" the product. That's an offensive double-dip and it's being casually dropped onto service invoices as a standard procedure. More Ugly: A $37.50 "customer pay fluids/hardware" (ie: shop fee) was also added to the invoice. I was charged $93 for parts and an additional $37.50 that helps mitigate store expenses like fluid disposal. I am honestly not even sure such an exorbitant shop fee on $93 worth of parts is legal - but from someone who has run an MB service department and had to explain the shop/disposal fee to clients, I can say with all certainty that it's offensive. I haven't bothered to take the time to check whether the sales tax was also applied to that $37.50 fee. The Heinous (and by the way, I just dropped my review from a 3 star to a 1-star for this): It turns out the store didn't use a factory oil filter on my vehicle. One of the major value points for servicing a vehicle at the dealership is that they use OEM parts designed specifically for your vehicle. I found a notation on my invoice that said "they offer high quality non-OE parts that are suitable for your vehicle and fit all budgets and needs. If you have chosen a non-OE part it will be identified on your invoice..." Yes, folks, the store made the decision to replace my oil filter with a non-factory filter and charged me MORE than retail price for an OEM filter (which can be purchased from the store's Parts Department for $16 + Tax. I was charged $20 + tax). And now that I'm thoroughly ticked off at this service department's business practices I'll circle back around to the 3 documents I signed when I picked up my vehicle. One of them was a credit card slip. One was the invoice. And the final one was a document that closely toed the line between informing customers about the post-service survey they would receive and COACHING them on how to complete the survey - which is a big no-no. All I can say is WOW.

I had a repair that required parts to be shipped from Germany. Given the supply chain issues it took longer than expected. I had a loaner the whole time, and Steve A treated me very well. I was very pleased.

Overall great experience. Super friendly staff.

Great service. Easy to make appointment, finished when they said they would.

AutoNation was recommended to me by a friend. Best price, easy and speedy service. Scot was a big help

Mercedes Benz Sarasota and my Service manager, Brett Ferrucci, are a pleasure to work with!

Service was a routine A-level service, so not large ... expeditiously done, to the point of booking me in early as I arrived early. Car was washed well, facilities and service still the standard in the industry

Brett is the best! Our Mercdes has been cared for by Brett and team for years. It has almost 200K miles and continues to drive like a dream. We are planning for our next Mercedes and are very satisfied. This will be our 3rd Mercedes owned. Service always sells the vehicle! Thanks Brett!

Bill Zimmerman is the best!!! Patient, answered every question I had, spent hours helping me find the right car and going over all of the new features of my new car. He is the very reason I am a repeat customer of Mercedes-Benz. As for service, I couldn’t be happier. Lisa kept me informed about the repairs every time I brought my car in for service, which was not very often.

Not a Florida resident, I was greeted by the Service Staff and treated as i was at home. My car was taken care of and repaired and the service attendant, Randy was very helpful. Would definitely use them again for service on my vehicle.

The best automotive buying experience we have ever had! Everyone we dealt with were first class especially Alfredo Poletti in sales and James Kneski is F&I. And so far the GLE350W4 is everything we expected.

Brett was awesome as usual. Kept me informed of the progress on my vehicle. Made sure I had a loaner car to still get to work etc. Brett always goes over and beyond to help me with the repairs on my car.

Friendly, professional and kept me informed. The people who worked on my car did an amazing job. Highly recommend their Service.

It was great very personalable helpful clean area nice everyone was friendly at all times

I am in from out of town. I had a screw in my tire. They took me right away fix my tire and washed car. Lisa Gillespie was a joy to work with. Thank you for everything!!!

While in for a routine service, it was noted that my glove box cover was starting to separate. Of course my warranty had just expired,. After speaking with my service manager (Randi Doyle) she went to her manager requesting coverage for the repair. He agreed & it was repaired. This was very reassuring to confirm that Mercedes Benz of Sarasota takes care of its loyal customers. Thank you Randi, job well done!!

Amazing experience,,, first time to this Mercades service center, experts at their best, appreciated the quick , perfect service,

We purchased a used car from Allen on a Sunday! Allen was excellent at explaining everything about the car we were looking at. We will consider future purchases there. The showroom, waiting room and offices were immaculate. Mercedes-Benz of Sarasota we will be back!

Superb experience: Ms. Taylor Williams was extremely competent and informative. The service was performed flawlessly and timely.

Service support team was awesome. Drew was excellent with timely response and funny guy!

My rep, Shawn Bennett, always makes sure that all my concerns are resolved and that I am able to wait for my car within a reasonable amount of time.

This Mercedes dealer charged me $400 to add oil to my transmission. This was after I called for a quote, and they told me it would be $50 plus any additional fluid. For about twenty minutes of work. Then they used my fluid and gave me a huge bill. Total rip-off.

I received excellent and efficient service in my purchase of a 2022 E350. I highly recommend the Sarasota dealership. My Mercedes was delivered ahead of schedule from Germany. Barbara

Excellent services. Stephen helped me out with buying a c300 which was quick and he answered all my questions in detail. Customer satisfaction 100%.

Great service department! Brett was outstanding, he is fast, friendly and knowledgeable! He emailed me pics of the tires that needed replacing, and I am grateful they found this issue during my routine maintenance. Very happy with this location!

Had a really nice experience at MB/Sarasota. Scheduled appointment online ahead of time and was greeted by the friendly service advisor. Waited in their lobby (cookies are back!); service took just under 2 hours. Once done, service advisor found only one non-urgent issue that we might look at again next year. Overall, very satisfied with my visit.

The wait is too long for people who have appointments for service. Then they always find something you need to replace but when I’ve taken it to other mechanics they just do the service. This time my battery supposedly failed and I needed a new one. However they don’t prove to you that you do.

Excellent Service, prompt and courteous

We had a great experience thanks to Scott in sales and Jason in finance. No pressure. Scott took his time with us. We picked our first Mercedes and she is beautiful. Gave us a great deal on our trade. Jason made the financial process a breeze. I loved that they do not try to sell you 15 different warranties. We highly recommend Scott Tierney and Jason in finance.

Brett provides excellent service. He is highly professional and accommodating. Brett goes the extra mile for customers.

Very nice staff.. very polite.. I felt good at Mercedes

I have been servicing my 2018 E400 Cabriolet at MB of Sarasota since moving from Texas to Florida in 2019. They have always done an excellent job servicing my car. My service advisor retired from the company. Steven Appollini is my new advisor, and with my recent service, which was the last before my initial warranty expires, was terrific. Steven had the car thoroughly inspected and found several items that needed to be addressed I wasn't aware of. He had the work performed at no charge to me. I have great confidence in MB of Sarasota and their staff and look forward to continuing to work with them in the years ahead.

From the sellers to the service They are very happy with all the customers. I’m so happy to see.

Very nice staff.. very polite.. I felt good at Mercedes

What a pleasant surprise. Took my car to Mercedes of Sarasota for the first time. It was such a great experience from the time I arrived until I left the dealership. Had been going to Tampa while in Florida and wasn't happy with their service. My service writer Mike was so friendly and helpful. My car was ready when promised and even had shuttle service from the dealership to the University Mall and back. Charlie was great and very funny...should have been a comedian!! My sister came with me and might consider buying a Mercedes for her next car, because of the great service provided that day. Plus, the dealership was immaculate and the hot cookies were fantastic. Thanks Mercedes of Sarasota.

Work done earlier than promised and complete. Didn?t get an email invoice of service as promised though.

Very friendly staff and speedy service. Excellent work ethic.

The corners of the carpeting in my E400 deteriorated prematurely. My service advisor, Judy, arranged to have the carpet replaced which had to be ordered from Germany. When the replacement carpeting arrived we scheduled to leave town for several weeks. Judy worked with me to schedule a convenient time to drop off the car, had the work performed, then delivered it to my home and stored it in the garage until we returned from our trip. On delivery day, she and the valet who returned the car communicated with me frequently via mobile phone to assure me the delivery was successful. I really appreciate Judy and the great customer she and the team and Mercedes Benz of Sarasota provide. Update April 20, 2022 I have been servicing my 2018 E400 Cabriolet at MB of Sarasota since moving from Texas to Florida in 2019. They have always done an excellent job servicing my car. My service advisor, Judy, retired from the company. Steven Appollini is my new advisor, and my recent service, which was the last before my initial warranty expires, was terrific. Steven had the car thoroughly inspected and found several items that needed to be addressed I wasn't aware of. He had the work performed at no charge to me. I have great confidence in MB of Sarasota and their staff and look forward to continuing to work with them in the years ahead.

Very responsive to the problem of the convertible top stuck open. Provided a loaner vehicle within 30 mins and had the issue fixed in 24 hrs. Thanks

Being my first time they kept me informed along the way. Good 1st time experience is always a good thing

Worst business I’ve ever seen. Jim Foulkrod Service Manager on the phone was talking some nonsense If I could give them a 0 star review, I would

Great vehicle with all the advanced safety features.

Walked in with nail in rear tire. Mike, although busy, was able to get me processed and got the tire fixed within a short period of time.

Bill Zimmerman was so courteous and helpful! Buying at this time after the pandemic is a little difficult, but we got a beautiful car with everything we wanted in it in only a week! SO happy with our experience and my new car!

Steven was very friendly and informative. He took the time to understand what our needs were, patient, not pushy and explained the process in detail.

Everyone from the service advisor to the car wash personnel were absolutely the best. I wouldn't hesitate in recommending Mercedes-Benz of Sarasota to anyone.

As someone who has recently relocated Sarasota I stopped by the Mercedes dealership here a few times, once to have my washer fluid refilled and another time to replace my wiper blades. I was treated courteously on both occasions. My last visit was for an A1 service on my C300. My service advisor Randi was knowledgable, friendly and made my 1.5 hour stay very pleasant. My car was completed in the estimated time and delivered to me washed and vacuumed. It was a very positive experience!

I recently had my B service on my Mercedes GLB 250 completed at Mercedes of Sarasota. The center performance was excellent. When arrived I was greeted by my service rep who managed my service. She explained that the service would take about 2 hours an offered transportation to my home. I decided to wait and was taken to the Lounge, where they provided snacks and drinks. The Lounge had comfortable seating and access computers. The service was completed early and included a car wash. What else could you ask for.

the service is always good but almost every time I schedule maintenance I am told another service is needed rather than the service that appears on my dashboard. I don't know if they're upselling or if the car just gives the wrong message but it's frustrating to think I am taking it in for an oil change or something minor and it turns out an $800 quote for other maintenance needed.

Very smooth and joyful experience. Finished on the same day and had my new car!

After one unhappy experience this dealership went out of their way to ensure there wouldn?t be another! All good very professional.

We love our new GLC from Mercedes of Saraota, unfortunetly our new relationship with Mercedes Benz has gotten off to a bumpy start since our new GLC has a machanical issue. That being siad, our Dealership team of Ernie W. GM, Serv Mgr Jim F. and Salesman Bill Z. and Tech Bill have been so professional and appologetic. When you purchase a new car you expect it to be perfect but in an environment with 3rd party vendors, supply chain issues etc... sometimes through No fault of the Dealer that just may not be the case. This being our first Mercedes we went into this with high expectations and while we've been a little disapointed we feel our Dealership Team has been our Advocate. We apprechiate the dealer providing us with a comperable loaner while our car's issues are resolved. Our Dealer has done an excellent job of communicating keeping us posted along the way. We highly recommend Mercedes of Sarasota. In this reviewer's opinion this leadership team has extensive Mercedes experience and is truly committed to excellent customer service.

This Sarasota Benz Service Department, was absolutely outstanding, in every step of servicing my car. From the service ppl on the phone, desk, to the Mechanics who serviced my car & the staff who washed it. Excellent job.

Very good costumer service ,did not had to wait to long to the work being done in my car. Very profesional !

An extremely good buying experience. The best I have ever had. Not pressure, very professional. I would highly recommend. The annual service experience was also great

I have always had great service at Mercedes Benz of Sarasota. Randi gives consistent, excellent customer service during check-in and throughout the service process. All options and services to be performed are explained well and money saved when possible. It has been a pleasure to take my car here for service.

Brought vehicle in for factory recalls (4) while traveling. Was expecting to be delayed 2-3 days. They did service in one and back on road!!! Service advisor Drew and mechanics were terrific!!

Rude, Rude Salesperson. BMW owned by same company. Wanted to add money for nothing. Offered full price for X5 w/o add-ons. Gave up. Would rate Salesperson there at 4 Stars, at least he was knowledgeable. Finally went to BMW in Sarasota and bought a new BMW X5 x40i. 5 Stars there

Excellent service and showroom.

I have dealt with MB in several states. In each case, my experience has been directly related to my service contact, in this case Lisa Gillespie. She is terrific and simply handles all issues, appointments and is always several steps ahead anticipating problems and having a resolution. She also goes the ‘extra’ mile as I recently was able to take advantage of a sales promotion for new tires which I was unaware. Of course the work done is the other part and therein craftsmanship is outstanding as well. However, my first call is always to Lisa and then I stop worrying. I hope you can keep her.

Jim, Did a very good job! Chris

I had a very positive experience with Brett recently and was very pleased with my car repair, although the prices ain't cheap.

Love my Mercedes! The knowledge and attention given to us by our salesperson goes way beyond anything expected.

Tucker and Alfredo were amazing to deal with on the purchase of our new Mercedes. I ordered the vehicle and it came in exactly when they said it would. Tucker always kept us posted with the progress of the order and took great care of us when it came in. Always willing to help to make sure we were completely satisfied. Left us with a good impression of the dealership.

great service, friendly, in and out quick service advisors are all professional and a joy to work with, waiting room is comfortable and relaxing if you have to wait

Everyone has been wonderful at the dealership. The only complaint I have and it is a big one...There are no loaner cars for when my car is in service. This is very inconvenient and disappointing for a high end dealership.

Recently moved to the area and went to have my vehicle serviced. I worked with Chris who could not have been more accommodating. He gave me solid advice on the Service I needed. The service was done promptly and the car returned spot less.

Very efficient process. Super professional and friendly. Fantastic waiting area. Delivered on time. Happy to have my vehicle serviced there.

Michael was very helpful!

Kyle was personable and helpful from the first phone call to the departure with my new vehicle. He was always keeping me informed along the way through entire purchase. The dealership was very clean and comfortable. Thank you for making AutoNation a pleasant experience again.

My boyfriend and I were looking to trade in both our vehicles and find a new one without being too upside down. We didn’t plan on purchasing the same day BUT our sales rep Kurt went above and beyond to help us find the perfect car. He had laid back approached and we never felt any pressure to buy. Very honest and we enjoyed our experience overall. He even gave me snacks from the vending machine when i said i was hungry lol. He’s incredible and knowledgeable in his position. Debbie was also super sweet and kind to us as she did all the financing and explained all terms.

Randi Doyle is your BEST employee in service. She scheduled simultaneous service calls on my wife's 2020 SL 550 and my more mundane 2019 GLC 300. SAVED ME A 50 MINUTE ONE WAY TRIP FROM LONGBOAT KEY AND 3 MORE HOURS OF A GREAT LIFE!! Rich Ackley

Exelent very frienddly

We highly recommend Mercedes-Benz of Sarasota. They are professional, knowledgeable, and, provided outstanding service‼️

Came in for the A3 service on my 2018 Mercedes Benz GLC300. Every employee I came in contact with was so professional and friendly. My service advisor was very detailed about what my A3 service consists of and made some recommendations on some services that needs to be done in the future. He gave a print out list with cost on what needs to be done with NO pressure. A3 service was not a long wait and the waiting room was very comfortable. When my vehicle was done, they washed it and did an excellent job on it.

I bought my car here. They took good care of me thru the sales process and answered all my questions. They were friendly and knowledgeable.

Very nice and helpful

Worked with Shawn to come up with a plan to service my CLK350. He did a great job of coming up with a good plan that is not disruptive to my schedule. SRQ service Techs are always thorough and keep my vehicle in top shape.

I found this Dealership after learning that there really weren’t any new 2022 CLAs on lots in Georgia where I lived. Bill Zimmerman contacted me first out of all of the dealership I reached out to. Start to finish he was honest and helpful. He is very personable which and made me excited to join the Mercedes Benz club. He even offered to pick me up from the airport when I flew into Sarasota. Start to finish he took care of me and kept in contact with me. Although it is his job to make customers feel this way, I believe most of my great experience with him and Jason was genuine. Great deal, great team, i’ll be sure to try my best to give them as much business as I can because we need more dealers to emulate the culture they have there at the Sarasota dealership.

I have been a loyal customer for more than 10 years. I booked an appointment for my annual service & to check an electrical issue and said I would wait for the diagnosis & I would get my own ride home if the repair was lengthy. When I checked after waiting 45 minutes, my vehicle was still in the waiting bay. Three hours later I was told that there was an electrical issue and that they had to do further diagnostics to identify the problem. The following day I was called that they had diagnosed the problem and that the estimated repair cost would be $1994. I said that i would think about it and not perform the repair at this time. I asked for a detailed written quote of the recommended repair and to this date have never received one. April 7, 2022 - Update one year later. I took my vehicle to a reputable mechanic in Sarasota. They diagnosed the problem and repaired my Mercedes for under $100 in parts and $500 in labour and have not a had a recurrence of the problem

Excellent customer service..explain the repairs no secrets

Ray and I had our car serviced for the first time at Mercedes Benz of Sarasota. Chris Robinson our service rep came back from lunch early to get us in and processed quickly. I was very happy with the service and getting a clean car back in return. You can easily make your appointment online to speed up the appointment process. Thank you for a job well done. Ray and Sharon Barhorst

Prompt and excellent service

First visit for an A service. Later that day a warning light came on saying engine oil low, add a quart. You would think that they would know how much oil to add to a mercedes. Headed back today to get it checked out and done right.

Thanks to Alan for helping me buy the car. Alan was an awesome salesman!! I liked it all very much. All employees who work helped in everything. Friendly team. Absolutely love the car;) I am very thankful!! I would recommend this dealership to anyone.

As long as you are honest about your car it will be a great experience. Took about an hour.

The service team at Mercedes-Benz of Sarasota has been great to work with. My point person is Taylor and she has been a pleasure to work with. The attention to detail and making sure the work that was being done was performed at the highest level was very important to her. Her communication was always thorough and timely.

I recently brought my vehicle for the standard "A type" service to Mercedes-Benz of Sarasota. I was promptly greeted. The vehicle was serviced in a timely manner and received a complimentary cleaning. Excellent job, I feel very confident with their service department. Dr. Larson

I took my car in for a warranty issue. Randi is the Service Advisor who has helped me for a few years. Everything was taken care of without any issue.

Thanks for the wonderful service.

Excellent service staff was super friendly Chris Robinson was so nice and so helpful.

I had my vehicle at another Mercedes dealership for weeks and they could not find out what was wrong. When I took it to Sarasota they not only found the problem, they promptly repaired it and preformed some recalls the other dealership failed to do. Mercedes of Sarasota will always have my business in the future.

This truly was a great experience but it really was about being in the right place at the right time with the right people. This was destiny. After visiting Mercedes, BMW, and Porsche dealers in Tampa I was far from deciding what I wanted to buy and the sales people were not helpful at all. I concluded that I am going to have to go outside Tampa to look for a car but now the options exploded. I chose Sarasota due to the nice area and nice drive from Tampa. I called Mercedes Benz of Sarasota and a young sales person, Tucker, answered. I asked about models and availability and he said he did not have any in stock...and then he stopped and said "oh wait, I think they are literally brining one in on the truck as we speak". I was sure he was BS'ing me so I called him out and said "I want to buy it"....and he said "I will get the paperwork ready". Not only did he call my bluff but he drove up from Sarasota to pick me up and drive me back to pick up my new Mercedes. It gets better. If you had asked me to "build" the car I wanted it would be the very one Tucker sold me. They were great. Very professional, no BS'ing or blowing smoke and he actually was very knowledgeable about the vehicle. I do not enjoy shopping for cars and have no patience for sales people but this was truly a great experience. I hope everyone can have the experience I had.

I just purchased a Mercedes AMG GT roadster from Stephen Williams (great guy) at M-B of Sarasota and couldn't be happier with the car and the short, simple, easy purchase process. No gimmicks, no games, no pressure, just great people doing their jobs to a standard the whole industry should be measured against.

Overall good experience, but staff looked a bit running everywhere and were not really attentive to customers.

friendly and helpful staff. good job by the technician from the service department.

2 trips! If you?re going in for a scheduled service appointment (dealership is 30 minutes away) and leaving your car (loaners are unavailable so you need to trouble others for a ride) they should at least have the air filter for your service. I had to come back a week later once they got the air filter in and spent another half a day finishing what was to be a simple service. It was done right but why tie up you racks/techs & ME for 2appts? Service should have what they need before I bring in the car!

Friendly, attentive staff. No haggle pricing. Very clean and nice showroom.

This was my first time servicing my MB. I could not have been pleased. Brett was meticulous, professional and pleasant: all my paperwork was ready and accessible, likewise for my loaner . I was contacted by Brett when my car was ready and the return process was just as easy and seamless.

Great experience from start to finish. Thank you Taylor.

Very friendly customer service agents in the department. Quick to answer my questions. Service to my car was done very quickly also. Agent on phone making my service appt was very efficient and friendly.

recently had standard maintenance done at Sarasota Mercedez dealership and impressed with valet and rep, Lisa Gillespie. She was able to confirm extra maintenance was covered since wasn't originally done before i purchased, had window button panel replaced from glitch. Overall service great since included loaner car especially since had to leave it overnight, and my car was returned internally sanitized and and outside washed. Thanks Mercedez!!

Steven Appollini, service advisor, is the only reason I continue to purchase Mercedes. He provides exceptional advice and service with professionalism and a big smile. Mercedes of Sarasota is lucky to have such a valuable asset. Steven even reminded me to bring in my suv for it’s last prepaid service. As always, the event was perfect.

Excellent service. My service advisor, Drew, did a very professional job. Warm welcome, on time and a true desire to serve me well.

Excellent experience dealing with Mercedes Benz of (Sarasota). My dealer Stephen worked with me for months to find the right car for me. Very easy process to purchase the car. They let me take it home overnight to make sure my husband can get in and out of it lol and the purchase was very easy. Also his colleague Pete was also extremely helpful and reviewed the technology in the car so I was comfortable with it. Highly recommend

Great experience with the service department. Very efficient drop off and pick up, and the service itself was done quickly and professionally.

Parts are ridiculously expensive. People are good at their jobs.

Our service experience was made easy by Lisa Gillespie. She addressed our concerns and went beyond the norm to get our request approved.

The purchase of my E Class 350, was the most professional transaction that I have ever had , with a car purchase, I highly recommend Sales Professional George Hajal., and Finance Professional Jason. Great Experience!

I had a blowout while vacationing in Florida. The local dealer in Sarasota helped arrange the tow and replaced the tire within hours. Avoided a family crisis and back to our vacation. Excellent job Sean and the members of MB service!

I drove to Tampa to purchase my vehicle because the 2 sales people as well as the GM of the sales department were all rude, and not helpful at all. Took my car in for a tire to be patched. The Service team was great! Both of the guys I worked with in that department were friendly and very helpful.

recently had standard maintenance done at Sarasota Mercedez dealership and impressed with valet and rep, Lisa Gillespie. She was able to confirm extra maintenance was covered since wasn't originally done before i purchased, and had window button panel replaced from glitch. Overall service great since included loaner car especially since had to leave it overnight, and my car was returned internally sanitized and and outside washed. Thanks Mercedez!!

This Sarasota dealership offers EXCELLENT customer service and my service advisor Brett is the absolute best! Great job and thanks Brett!

Took my Mercedes? in for warranty repairs. The service was fast and handled all issues with ease. My car came back fixed and washed in a few hours. My service tech Lisa was awesome and understanding of my needs. Great dealership

Was able to drop my car off and have it serviced and ready promptly

Prompt and Courteous. Great advice from the mechanic.

This first visit to Mercedes Benz of Sarasota was excellent. Scott Coyner and Lisa Gillespie took care to assure our service experience went smoothly.

Randi was able to schedule an appointment very quickly. The alignment tech is awesome and works with customers to find the best possible outcome. Had the tires balanced at another shop but they never got it right after multiple attempts. Had Mercedes balance them and now their perfect. Thanks!

I am writing to express my disappointment and dissatisfaction with the service I received at Mercedes Benz of Sarasota. Let's start with my purchase of a 2019 Jaguar XE; I live in the Lutz area, which is about 2 hours from Sarasota; it was like pulling an arm and a leg to buy this car, but the sales rep who handled the experience was phenomenal; however, after everything was said and done, the vehicle came out to 35,000 dollars. After driving the vehicle home, I noticed a rip in the leather in the dashboard, as well as a picture of the car that belonged on the seat being missing and the lack of a second key, so I returned the vehicle after speaking with the service manager, who explained that he would take care of a second key, gas in the car, the leather, and the part. I immediately told him, "OK, wonderful, thank you very much." As a result, I returned to Lutz and parked the car there. Because of the quick response to my issue, I decided to bring my Mercedes in to be serviced as well, so not only did I drive again to get another car serviced, but I now have two cars at the location because I was duped into thinking they were genuine, so Thomas is a technician who worked on my Jaguar and Shawn Bernett who serviced my Mercedes, and he was initially okay as a service technician and his customer service was okay as well. He explained that it would cost about $5500 to fix the car while confirming what Wesley Chapel had already discovered, so I said no worries, we'll take it one step at a time. Then I get a call saying that they discovered that my abs light is not a battery issue, but rather $3000 parts that would need to be fixed before anything else, but it's back ordered right now, so it'll take a minute, which I thought was fine because it would give me time to get it. Wiper blades, ABS, a new key, and a detail were all mentioned as part of this round of service, so I was like, "OK, that puts me at 4500 with everything, no concerns, I have a little time." So, after two weeks, I called to make a partial payment and spoke with Shawn, I paid 1500 dollars, and no one told me that it was near to being finished for the Mercedes, so I made the money, and not than 5 hours later, I received a text from Shawn saying that the vehicle was ready. Now, I just made a payment and I'm stuck because I'm thinking it'll take a little longer, especially since the part is on back order, so I called and explained that I don't have the full amount and that I didn't realize it was going to be finished or that you didn't even explain that the car would be resolved by the end of the day or even tomorrow at the latest. Then I said, "I'll have the full amount in approximately two weeks." When I called Thomas to check on the status of the vehicle, he said it was ready, but the key was on back order and they didn't have an ETA, but I could come pick it up. I explained to him that it didn't make sense for me to pick up a car that I would have to drive 2 hours away for you guys to program, so you can just leave it there until the key arrives. After a week, I receive a text from Shawn saying that he tried to offer you more time to retain the car, but my service manager had questions. I called Shawn about the Mercedes and then asked if Thomas was around to see if I could just use the loaner for the Jaguar that I had for the Benz until the key came, as I get out of work by 4:00 and had to go to the bank to make arrangements, then drive 2 hours to get there to pick it up, so I called and spoke to Shawn about the Mercedes and then asked if Thomas was around to see if I could just use the loaner for the Jaguar that I had for the Benz until the key arrived. Allow me to speak with my service manager, Shawn explained. So I asked if I could come pick it up even though it's been there for a month and a half since I purchased the vehicle and was making payments on something I wasn't driving yet so I have to bring it back to you guys or can you ship the key closer to me since it's 2 hours away to get to you all, and he said no because the Jaguar is ready just waiting on a key so if you need another vehicle you can pick this one up as well, When I asked to speak with him, he became irritated on the phone and said, "Yea sure you want a full tank and a bow on the car and it cleaned, yeah I'll get you a manager, yeah I'll get you a manager, I haven't received that call yet, but I completed work at the bank and rushed to Sarasota before the service department closed. My girlfriend got off work early because I needed to pick up two automobiles, and I told Shawn that I would collect both cars on Friday. I finally arrived at Mercedes Benz of Sarasota at 6:45pm to try and make it on time, but Shawn was nowhere to be seen, and the service manager never called me back or was available to speak with. Furthermore, my Mercedes was waiting for me, but the Jaguar was not. When I exited the rental, a friendly gentleman greeted me, but I've had it with their customer service, especially considering I have not one, but two automobiles there being serviced, one of which I purchased from them. I asked for a manager and told the person I didn't care; I just needed a supervisor; he became irritated but eventually found me someone who could help me; they did their best with what they had; unfortunately, it doesn't end there. They stated that the director and general manager would be arriving tomorrow, a Saturday, and that they would call me to discuss the matter, so I said I would leave it in their hands. It is now Monday, and no call has been received. I described the situation to you. I explained that I live 2 hours away and that I don't mind picking up the car but that I do mind bringing it back to get a key and program and I asked if I will be able to have the key shipped to a Mercedes or a Jaguar place near me and she explained that a Mercedes key we will not ship I said oh okay, but this is for a Jaguar. They looked at each other and said, "I don't see why not, especially since we'll have to take it to Jaguar to get it done anyways." I was astounded that it took this long for that to be discussed, and that they didn't have a gas card to fill up the Jaguar like I was told, and that it wasn't washed at all, as if Shawn never got it ready for me to pick it up. In addition, they failed to know where my second Mercedes key was, which I purchased, and it was on a key chain with a key that belonged to someone else's car that was programmed for me. We waited until it was settled before I became enraged at the $250 detailing fee and the fact that whatever chemical they used virtually stripped the letters and phrases from the inside of the car. For example, the power button for my radio did not show the on symbol; instead, it showed a white bald spot, the unlock and lock buttons were messed up on both sides, the memory button for setting number 2 was messed up on both sides, the button for max ac as well as turning off the AC was gone, and the leather on my steering wheel was also ruined; they did not explain this to me, so I am disappointed and dissatisfied. Mercedes Benz of Sarasota has left a bitter taste in my mouth. I'm enraged to the point where I'm amazed that a billion-dollar corporation can try to treat paying customers like this. Not only did I buy a car from them for $35,000.00, but I also spent $4,500.00 to have my other car serviced. Shawn, the service manager, the director, and even the general manager has yet to contact me. I'm furious and horrified that this is how high-end dealerships treat their paying clients, particularly in Sarasota, which is a more affluent area. Thank you! Respectfully, ⁃ Mr. Kendith D. Broxton II

Efficient and excellent service!

We have always received great customer service from the Mercedes dealership we've been long time customers of in Mishawaka, Indiana. I recently sold my business and was in the last leg of the 18 hour drive from Indiana to our new home in Sarasota, Florida. Both our 150 pound dog, Astro and I were antsy and tired and all we wanted was to be at our new home. As we were getting set to exit the expressway, we blew a tire! Fortunately, the exit for our home is the same exit to Mercedes of Sarasota. I arrived looking like a homeless person, with a car full of stuff, including my wine collection and a big dog. We were welcomed warmly and offered cold drinks as they checked out my blown tire. I was told it would be 1 1/2 - 2 hours. I expressed my concern for leaving the wine collection in the heat. Within no time, they had their courtesy van pulled up and they helped me unload a large collection from my car to the van, then drove my dog and I to our new house. Helped unload the wine, picked up a second set of tires I had and brought them back to the dealership. What phenomenal customer service! When the car was ready, we came and picked it up and they had everything ready for us. We expressed our gratitude and told them that Mercedes of Sarasota has already earned a loyal new customer. Thank you VERY much!

It was necessary to replace a damaged Michelin tire with less than 1,000 miles on it. I expected to get a significant credit on this expensive tire, but because it was over one year since its purchase from this dealership, they only gave me a $75 credit! The technician did a great job, but I am very disappointed with the policy of this dealership.

Excellent contact with Randy Doyle, service rep. Very prompt service to replace car batteries. Car was returned washed and cleaned. Highly recommend dealership.

Sarasota Mercedes was a very good experience. Told me cost, details on what they were doing, updated me on time left and put my front plate holder on upon request!! Michael was especially good in the service Dept interacting with all customers. Thanks again

Great service! Taylor was great. Only thing it was negative, my car was dirty when I picked it up.

Professional, prompt, satisfying. A/C unit was charged and now cooling properly.

Randi Doyle is THE BEST?. A very helpful and personable service advisor. They really can?t do any better

(March 2022) Our experience with car shopping at Mercedes-Benz of Sarasota: A few weeks ago, a family member and I were looking for a decent, reliable car (used or new). Since car prices have lately been substantially higher than a few years ago, it took some time to find something solid yet affordable. After checking a number of different dealers, most of whom had hidden fees behind the showcased prices on their vehicles, we came across Mercedes-Benz of Sarasota. This dealer not only advertised the actual car price, but they also made testing it out and purchasing it comfortable, without pestering us about undesired add-on features. Everything went smoothly for us here. In our case, the employee who worked with us was Tony. He kept everything straightforward, let us see the cars that interested us, and?once we made a decision?helped finish the purchase process so we could be on our way. This dealer was efficient with our time, which I value in these kinds of interactions.

Very positive experience , my service representative , Brett Ferucci is a great guy

I was notified by Mercedes Of Sarasota that I was scheduled for a B1service and upon arrival I was provided a loaner vehicle. About four-hours later I was notified the service was completed. When I return the car was returned to me with full complimentary car wash. My service writer Brett Furrucci made the hole experience seamless and I am satisfied with the respect given me and the service provided.

The service department at Sarasota was great! In particular, Chris and Zoltan went above and beyond to help me. Thanks to them and the entire group in Sarasota!

I brought my E350 in for extended warranty repairs both the end of November and the first part of February before my warranty ended on February 19th. They did diagnostics on the car twice. I had 2 repairs done and they have ordered a new radio for me with no ETA. Waiting. The repairs were done fine and in a timely manor. I have no complaint about the repair work completed. Not a month later I started having transmission issues and the check coolant warning came up on my dash. Seems the Transmission oil pan gasket and filter needed replaced plus a new radiator. The radiator fluid had mixed with the transmission fluid and almost ruined the transmission. Well over $2000.00 later and a week without my car and no extended warranty. Paying out of pocket for these repairs! This should have been found with the diagnostic check of my car in November/December or at least in February when my car was under warranty, but was overlooked. I am sure this extensive repair would have been more than double at Sarasota Mercedes. My mechanics at German Auto Cars on University diagnosed this and are doing the repairs. I am very unhappy and dissatisfied with the service department at Sarasota Mercedes for not finding this obvious trouble with my car when it was under warranty. I was very specific asking them to diagnose and repair anything needed before my warranty expired. Not a happy customer.

Sales people and service personnel are professional and courteous. Overall, however, the dealership has the feel of what one service professional referred as a "high volume" shop and lacks personal, attentive customer service. It starts with lengthy automated phone answering system and often lengthy hold times. A disappointment from the Porsche, Audi and Land Rover dealerships I have in the past and continue to work with in Sarasota. Months later and no follow up and worse phone service than before. Have tried for days reach them by phone, each time holding more than ten minutes before giving up. Calling this dealership is about as enjoyable calling a cable company. By far the most impersonal, worst phone system of any car dealership I have ever dealt with and would NEVER buy another car from this dealership again. Awful! I am going to have to drive the the dealership, again, just to talk with someone. The miserable service at this dealership continues. The manager has reached out and promised better. Gave me new tech. I dropped my car off for service five days ago. No one has reached out to me to let me know what the status is. I called two days ago and after a "brief" 15 minute hold, reached someone who said my tech was on the phone and would call back. He didn't. Tried calling again today and recording said I was 10th in line. I will yet again have to drive to the dealership just to talk with someone and find out what is going on with my car. By far, the worst service experience I have ever had with any car dealership.

We brought our new Sprinter Van in for minor repair. They were very accommodating. We needed to drop it off the day before which they let us do. Randi was our service contact. She was very patient and helpful. Would definitely return for service.

Located the vehicle I was interested on Autotrader. Met with sales associate (Stephen) the same day. I took the vehicle for a test drive and then sat down with Associate to discuss pricing. At no time was there any sales pressure, even when we decided to walk away. I was then contacted about one week later by the sales manager wanting to know how far apart we were. We came to an agreement and purchased the vehicle. All their staff were very professional and courteous.

Very professional and helpful!! Brett was the best!!

I had a fantastic experience my last service !!

Always love to get my Plan A and B services done at Mercedes since they’re always so flexible with my schedule by giving me a loaner even when if it’s not able to come back the same day to pick it up, just that convince is why I come back.

This was my first time getting my car serviced at a MB dealership. Everyone was polite and courteous . The show room and waiting room was clean and they had hospitality. You could see your car in the service shop, which was nice. The service staff kept me up to date on my progress. It was a bit more than expected but I will keep that in mind for the next service.

My wife and I were very happy with staff. Our Salesman, Walter Bailey went above and beyond taking care of us during the purchase process. We are extremely happy with our GLE 350. Than You, Walter and the Mercedes Dealership. Don & Linda Wampner

Very satisfied. Thank you.

Recent purchase of a Winnebago View motorhome powered by a Mercedes-Benz. There was a factory callback that needed to by performed at a Mercedes. Since this was a previously owned vehicle, had to make appointment with a Mercedes dealer. Work was done without question and on time. Hats off to service manager Jim Foulkrod and service advisor Mike Bodmer

Chris the service manager was very professional, polite, and went above and beyond in his efforts to provide great customer service. I am happy to return to have additional service provided and would absolutely refer others to use this dealership for service or purchasing a new or used car.

Nice dealer with good services. Drew the sales advisor is responsible and take in care of my needs

Excellent services! My first time there but was very impressed. Service advisor Brent was very helpful and professional.

Ordinarily I'd provide this feedback privately, but you don't seem to offer that option. The service was fine. I was told it would take about 2 hours, and because you are more than 1/2 hour away from me, I chose to wait. It turned out to be closer to 3 hours, which is OK. But if you have a customer waiting, and particularly if you've run over the estimated time, the complimentary car wash isn't necessarily a benefit. I appreciate the idea of washing the car, but under those circumstances the courtesy would be to ask if I wanted it washed. I would have declined. Just asking would have saved me the time and you the effort. Perhaps you don't want customers to wait, but if you do then I'd suggest this simple change to your protocol. My MB dealer in Connecticut does this and I appreciate the consideration.

Communication was wonderful. Done in a timely manner.

Brett my service rep was awesome. Many thanks.

They need some work following up on phone messages, but once Taylor gets involved it is smooth sailing. Give Taylor a raise!

As always Taylor and the team at MB of Sarasota are on point and continue to deliver outstanding service, communication and professionalism at every level. Making the customer experience outstanding!

Randi is very consistent in delivering efficient service. I had my car battery replaced as soon as I brought the car in. I also enjoyed the coffee provided while I waited at the waiting area. Thank you!

Brett is an excellent service technician ensuring the best action to keep car in excellent shape

Wait time for the key order was excessive. Programming went very quickly.

Excellent service and knowledgeable about type of work to be perform Thanks for excellent service

Dealing with Jeanine and Jason were amazing. The Mercedes experience was great all the way around. Appointments were kept and they did everything they could and got me into my AMG !! Worked with me the whole time and also gave me different options. This was the first dealership, a long time, that I was actually happy with the car buying experience

Brett is an excellent technician. He is thorough and honest.

Service as promised with a courtesy vehicle to use. Randi is awesome. Also witnessed some good team work.

Paid full msrp had to buy extras to get car and two items I ordered were not supplied ( I did get a credit ) I am a Diamond rated customer at Mercedes and hace been buying Mercedes since 1973 . I love tge technology not the dealer operating process .

No loaner cars available. Pickup service is poor. Service takes too long

Taking my GLK350 4MATIC at MB Sarasota for its A or B service , I always get an excellent service. That's why I don't mind driving 90 miles just to get my vehicle serviced there.

Sarasota Mercedes seems to be overrun with clients needing service. Too long to wait to get an appointment and your appointment for a Mercedes predicted time to service, 45 minutes software recall update is not really an appointment. They want your car for the day. When ask my service advisor what does the recall fix, he hasn’t a clue and does not seem to want to be bothered to look it up. I appreciate the limo service to get me home to wait. But I’ll be trying next time another Mercedes location even if further away.

Getting the service Dept on the phone in a timely manner was not possible. The callback feature worked but that?s because I am retired. Before I retired my busy schedule would have made the callback feature unworkable. I imagine most business and professional people have trouble reaching service and may opt for your competitors. Once I was able to talk to your service advisors everything was 5 stars.

Prompt,courteous,timely service completed. First yime at that location. Would buy from them next time car.

Truly a civilized buying experience. Tucker was brilliant.

Went in for a factory recall . From moment I arrived until I left I felt attended to. Did repair much quicker than we thought. Nice since I had to wait. Lounge area very comfortable.

My SLK 55 had a check engine light which was diagnosed & serviced in a convenient timely manner. Brett Ferrucci explained the issue & pricing clearly. Parts were ordered and installed. When the car was returned it had been thoroughly cleaned inside and out. I have high confidence in Brett’s advice for servicing either of my MB vehicles.

Great experience and communication, fast responses, quick solution for us

This is the second vehicle we have purchased from Kyle at Mercedes of Sarasota. Purchase was easy from start to finish. Kyle is great to work with, no pressure sales but helped us get the vehicles we really wanted. Great communication through the whole process. We are very happy with both of our purchases and when the time comes for a new car, we will be calling Kyle at Mercedes-Benz of Sarasota.

I had the opportunity to meet Drew in service he programmed a new car Key. He was efficient, knowledgeable, and very customer oriented

I brought my wife's car in because the engine light came on. Lisa informed me that the ME Module was bad. I asked what that was and she said giggly, "I don't know that is what we always call it." She told me that it would be $3700 to replace it. At first I said that I couldn't do that, but realized that it had to be done even though the car appeared to be driving correctly. She said there was only one unit available and it was in Germany and that there was no way to guarantee when we would get it or even if we could. I asked her to check into remanufactured and she said she would call me in a couple of days. I asked her if it would be any problem driving it and she said, "not really it's drivable." I went out to the car which was not in the usual bay area, bu tin the side lot and started it up. I backed out and when I put it in drive to leave the lot, it began running rough. I got it out of the lot deciding that I would just take it home and wait for Lisa to call. During the 10 mile trip home, the car bucked and shifted extremely rough. Eight times the ESP disconnected and the car went into "limp home" mode moving only about 5 or 10 mph. I had to pull over and restart the car to reset the system, which allowed me to drive another mile before it happened again. I was very upset by the time I got home. After waiting two days, I called her and asked her about the remanufactured option. She gave me a website to go to with the intention that I buy an off market unit from an unknown supplier with a dubious reputation. I called her and told her that the website required a part number, which she would not provide. I'm sure that this unit would not be covered by Mercedes warranty and maybe not even installed and programmed by them. She stated that I refused service. How could I refuse service if I was told that Mercedes couldn't get the part? After she got flippant with me, I hung up. It's not the first time that I've gone in to your service department and heard her say, "I'm not going to argue with you" to someone. Now I know why. I called Lakeland, Fields Motorcars parts department. They confirmed the lone part in Germany, but said that they had 32 remanufactured Modules in Jacksonville and the cost was only $1540, which they could get in 2 days. Since we are here in Sarasota on vacation, I had Roadside Service tow my vehicle to them in Lakeland. They not only replaced the module, but found other serious items that required replacing that Sarasota did not tell us about. And, all is covered under Mercedes warranty without using a third party website supplier on my own. Additionally, Lisa tried to get us to do a transmission service, which had already been done a short while ago. Nice work Mercedes of Sarasota. Deficient, rude, and irresponsible by letting me take that car off the lot and not doing due diligence to find the part in the most expedient way.

I mistakenly scheduled for the following Monday and showed up a week early for my appointment. However, I needed a new headlight and it was promptly addressed. Randi was efficient

Kurt is a top notch patient knowledgeable sales consultant. I'd give him 6 stars if I could. He helped my wife and I with our future purchase and trade in. Kurt made sure we covered all our bases as well as made sure the vehicle had all the option's we wanted. I do appreciate him!

I recently found the car of my dreams and enjoyed an excellent sales experience with the help of Alan. The process was easy from start to finish and I am very pleased with my purchase.

Chris was very helpful meeting my timeline before I had to leave. I highly recommend the service department! Thanks again

I had a cracked windshield and called Mercedes of Sarasota and talked to Randy, she ordered a windshield for me Which took almost 3 weeks (but this is not Mercedes’ fault - our world we are living in now with the supply and demand) window was installed and they got a car rental for a day (as the window Has to sit for a night) and the next day my car was good to go. I was impressed as this place is very busy and they did a fantastic job with communicating with me.

Service was excellent. They will seven shuttle you.

Very professional and courteous. Fixed my issue the first time.

I took my Mercedes Slk 280 into Sarasota for the first time. My service coordinator Taylor was wonderful to work with. She covered all bases and I was Always able to communicate with her. When I had a question about a required service she had the tech explain it to me. He was always very helpful but I didn’t get his name. Taylor also fixed me up with a loaner since the work took some time. The waiting room is clean and nice with refreshments. So I was very pleased with Sarasota and would highly recommend them. Paula Smith

Sales person communicated with us. We felt the automatic dent protection and interior protection was forced on us.

Randi and the whole team are great! Explained everything clearly and had the problem solved quick!

Mercedes Benz Sarasota service department always takes care of my AMG GLE63. MB Sarasota handles all my service requirements in a timely manner. Their staff is friendly and courteous. My service writer L. Gillespie is top tier in my book, she is friendly and knowledgeable ensuring my service visits are easy going and comfortable. I recommend MB Sarasota to all my friends and family as the best option for service.

Mercedes Benz Sarasota service department always takes care of my AMG GLE63. MB Sarasota handles all my service requirements in a timely manner. Their staff is friendly and courteous. My service writer L. Gillespie is top tier in my book, she is friendly and knowledgeable ensuring my service visits are easy-going and comfortable. I recommend MB Sarasota to all my friends and family as the best option for service.

AS ALWAYS, AFTER OWNING 3 MERCEDES BENZ FROM MB OF S, I AM AMAZED AT THE GRETA QUALITY OF SERVICE, CARE, EXPERTISE, KINDNESS AND PROFESSIONALISM EXHIBITED BY THE ENTIRE STAFF!! THE SERVICE IS GREAT, THE SERVICE REPRESENTATIVES ARE EXCELLENT, MINE BEING STEVE APPOLINI FOR THE LAST TWO VEHICLES OVER 7 YEARS! THE CONTACT BETWEEN CUSTOMER AND DEALERSHIP IS EXCELLENT AS ALWAYS, AND THE KNOWLEDGE BASE 0F THE EMPLOYEES IS OUTSTANDING IMHO ... I RECOMMEND MERCEDES BENZ OF SARASOTA TO ALL MY FRIENDS AND LOVE MY AMG, 43 GLE! GREAT DEALERSHIP, BEST I HAVE DEALT WITH, IN PURCHASING AND MAINTAINING WELL OVER 20 VEHICLES OVER THE YEARS HERE. THANX FOR BEING A GREAT COMPANY AND DEALERSHIP .. PASTOR MARK SEDACCA.

Very efficient service department, all very professional and cordial

Walter was an awesome salesman- he really treated me like I was special! He understood that a dealership was not my favorite place and made the experience really streamlined. Thank you Walter! Keep up the excellent work! Absolutely love the car!

Service Advisor are rude, dealer ship is not what I am accustomed to from Mercedes it isno in line with none luxury car dealer. Will try Tampa location!

My salesmen Ken was phenomenal. I initially looked at what vehicle I wanted and put a deposit down until it came in from the factory. During such time, I had left the state for work and Ken made the process seamless and easy by setting up a notary for me to sign the necessary documents and allowing my husband to drop off my trade. Up until delivery and even beyond, Ken’s professionalism and kindness went above and beyond. I am in love with my GLE 350 AMG Midnight Edition. Debra in the Finance department also was incredible and I thank you too.

I was there for my appt at 3:40 for service on my car on Feb 23. I checked in at the counter and I was told Sean would be helping me. I said ok but I have some issues to talk about before they start working on my car. I sat in the lobby for over an hour and then finally got up and asked how much longer. The guy at the counter said there was no record of me and I told him I checked in with you. We both went to Sean’s office and Sean thought I was a no show. Don’t know how that was possible since I did check in. So he proceeded to pull my paperwork out of the trash can. Can that be right? Now it was going to be another 30 min plus I still didn’t get my questions answered. At that point I was ready to leave. I have owned a Mercedes car since 1980 and have never been treated this way. When you purchase a premium car you expect premium service. Phyllis Pasler Owner of 2021 A220

Mercedes-Benz of Sarasota is the best car care experience you can have. Fast, courtesy, excellent workmanship, no hidden costs. Been to other Benz dealers. By far this is the best of the best.

You had the car I was looking for. Pristine condition. Unbelievable low miles. Made buying the car easy. If I need another car I will look here 1st. Thank you Scott & Deborah.

Always courteous, professional and competent

Love this dealership, The least amount of hassle ive ever dealt with! Having been to well over 10 dealers to purchase multiple cars in the past, this was my favorite experience. They are incredibly fair and dont have hidden fees! I dealt with Kyle and Debbie they were amazing! Revision 2, two weeks later traded our other vehicle in today for another Benz! Thanks again Kyle, you're 1 in a billion brotha! James in finance helped greatly and with much patience as I had my three children with me, God bless you!

As for my past visit... The service department did the job required but why would a car manufacture design a car that you can NOT enter the trunk if you lock the keys in it!!! But as for service... They are nice people and it's a great place, but The cost is a little high too.

Excellent experience

My appointment time was honored. I was met by a person who took my car key and escorted me to Randi Doyle. She had my paperwork ready and escorted me to the waiting lounge. When the service was complete (including washing my car) she escorted me to the car to make sure I had no problem with seat setting, mirror adjustment, etc.

The service was excellent with no unanticipated recommendations for more work. My representative, Lisa, is superb.

Mercedes-Benz of Sarasota did a great job, I trust MB to perform any work on my car.

the best prices . the best people to help you .. Easy Credit. the best experice.

Salesman, Peter, and finance manager, Jason, both outright lied to me four different times when I specifically and directly ask and then asked to confirm, that the approximate APR of the lease Factor was 3%, something that Peter initially represented to me. After leaving the dealership, the next morning, common sense told me that the lease payment was way too high to be in approximate APR of 3%, I ran my own simple least calculator online and when emailing the salesman and finance manager to call them out on this lie, the finance manager said to me, "I don't recall saying that", despite me having directly and specifically asking him twice, "... It's actually more like 4%". AS A RESULT, I HAD TO MAKE A SPECIAL TRIP BACK TO THE DEALERSHIP, NOT LIVING IN SARASOTA, to redo all the paperwork using my original preferred method that I had expressed to them, Bank of america, at a purchase rate of 2.09%. even more shocking as a general manager, Ernie, calling and starting off the conversation, not because he was even aware of the LIE, but because of the reviews, by calling it a 'miscommunication' or 'misunderstanding' (also insulting to intelligence and integrity), two terms I've learned in life that people who lie, often used to try to change the facts and truth. The fact he stated he's been in the car business for 42 years, then proceeded to tell me I'm the first customer that's brought to their attention he needs to explain to his sales people in finance manager how to explain an APR in a lease, is SHOCKING & IF TRUE, THAT SAYS EVERYTHING YOU NEED TO KNOW ABOUT DEALING WITH THIS DEALERSHIP! I'm still shocked that, STILL CONSUMERS HAVE TO DEAL WITH OUTRIGHT LYING FROM CAR SALESMAN AND EMPLOYEES, ESPECIALLY OF A BRAND LIKE MERCEDES. SHAMEFUL. UPON RETURNING TO THE DEALER TO REDO THE PAPERWORK, NEITHER ONE OF THEM HAVE THE COURTESY OR RESPECT TO EVEN APOLOGIZE, ACKNOWLEDGE THE ERROR OR OTHERWISE TAKE RESPONSIBILITY FOR THE MISTAKE AND OR LYING.

I want to start by saying Taylor Williams was my service writer and she could not have been more Helpful and Very Professional. That is where it ends. The service Technician gave Taylor a list of things that needed to be repaired. I told Taylor I have a Mechanic that specializes in Mercedes. I'm sure she told your Technician and he realized he had just been caught in a Big LIE. One of the repairs he said I needed was to replace the Timing Cover Seals for $1457. When he realized I was going to take my car to my Mechanic James Foulkrod sent me an email (I don't know if that is the Technician) that he spoke to his Shop Forman and the seals didn't really need to be replaced. I'm pretty sure the Shop Forman didn't even look at my car. It will be time soon to trade my 2016 E400 for a New Mercedes but with this Horrible Experience I wouldn't Consider Buying a car from Sarasota Mercedes. I forgot to mention that I would be Happy to Forward Mr. Foulkrok's email to anyone that would like to read it.

Efficient, professional, courteous. Won’t hesitate to use their services.

Randi was quick and very polite.

Salesman, Peter, and finance manager, Jason, both outright lied to me four different times when I specifically and directly ask and then asked to confirm, that the approximate APR of the lease Factor was 3%, something that Peter initially represented to me. After leaving the dealership, the next morning, common sense told me that the lease payment was way too high to be in approximate APR of 3%, I ran my own simple least calculator online and when emailing the salesman and finance manager to call them out on this lie, the finance manager said to me, "I don't recall saying that", despite me having directly and specifically asking him twice, "... It's actually more like 4%". AS A RESULT, I HAD TO MAKE A SPECIAL TRIP BACK TO THE DEALERSHIP, NOT LIVING IN SARASOTA, to redo all the paperwork using my original preferred method that I had expressed to them, Bank of america, at a purchase rate of 2.09%. even more shocking as a general manager, Ernie, calling and starting off the conversation, not because he was even aware of the LIE, but because of the reviews, by calling it a 'miscommunication' or 'misunderstanding' (also insulting to intelligence and integrity), two terms I've learned in life that people who lie, often used to try to change the facts and truth. The fact he stated he's been in the car business for 42 years, then proceeded to tell me I'm the first customer that's brought to their attention he needs to explain to his sales people in finance manager how to explain an APR in a lease, is SHOCKING & IF TRUE, THAT SAYS EVERYTHING YOU NEED TO KNOW ABOUT DEALING WITH THIS DEALERSHIP! I'm still shocked that, STILL CONSUMERS HAVE TO DEAL WITH OUTRIGHT LYING FROM CAR SALESMAN AND EMPLOYEES, ESPECIALLY OF A BRAND LIKE MERCEDES. SHAMEFUL. UPON RETURNING TO THE DEALER TO REDO THE PAPERWORK, NEITHER ONE OF THEM HAVE THE COURTESY OR RESPECT TO EVEN APOLOGIZE, ACKNOWLEDGE THE ERROR OR OTHERWISE TAKE RESPONSIBILITY FOR THE MISTAKE AND OR LYING.

Excellent service..

Clear, timely information about maintenance to be done and related costs. Service agent responded quickly and completely. Although this could be coincidental, I noticed that the loaner car provided to a customer in front of me and me mirrored the cars we brought in for service. The person in front of me had a C300 loaner same as he dropped off and I was given a SUV loaner again similar to my car. Whether planned or a coincidence, it was a nice touch b

Took delivery of my 450+ EQS just 4 days ago. Lots to learn. It’s technology of wheels!! This is my 3rd Mercedes purchase from Mercedes Benz of Sarasota and my salesman, Alfredo Poletti. This dealership is first class. I highly recommend any potential MB buyers to see Alfredo. If you’re looking for a luxury electric vehicle, the Mercedes EQS is it.

This spring it will be 2 yrs since I purchased my car. From the very beginning I’ve had a problem, that atill today they have been unable to fix, despite taking the car in time and time again

I purchased my 2019 C300.The sales person , Peter Bolduc, who I worked with was terrific, knowledgeable, friendly, and very helpful.

Professional and responsive, can’t beat having a loaner car during service to make the service process seamless

Great customer service. They accommodated all of my requests at a fair price.

Good service overall and customer service. Great staff.

My 2014 E350 has 34000 miles on it. Mostly sits in a air conditioned and heater garage up north. I shipped it to FL. I asked about servicing the car and they wanted to do A 60000 mile service. Did anyone ever hear of spark plugs going bad because of time? Spark plug cost is 15-20.00 ea and they wanted 1000.00 to replace 6 spark plugs, LOL spark plugs do not deteriorate. I ASKED THE LADY IF THEY HAVE A CAR SIT ON THEIR LOT FOR A YEAR, DO THEY CHANGE THE OIL WITH NO MILES ON IT? these dealers are out of controll crazy. The best part they are not interconnected with Mercedes Benz, I bought the car new and they can’t pull up my history. This car is going back up North for the summer use.

Great service!

I worked with Randi, who helped coordinate servicing my Mercedes Sprinter. She was a pleasure to work with, excellent communicator and even gave me a rose on Valentine's Day! They also offer a complementary shuttle if you live in the area. I hope I don’t have to come back for additional issues but would gladly have my vehicle serviced here again! Thank you for your help!

Excellant service and representatives that actually adress your service needs regarding your vehicle.

I am beyond thankful for Mercedes-Benz. Of Sarasota. I arrived without an appointment at the service department and was immediately asked what I needed. I stated that my notification stated that the rear tire only registered 26. The service man asked for my key and stated they would check it out. As I had coffee in the waiting area within an hour the service man stated it was fixed. I went to the desk to sign the release papers and pay the bill. The cost was $0.00. Unbelievable and I even received a Free car wash! I have told everyone about the great service you receive at Mercedes-Benz of Sarasota.

everyone always nice, takes time to explain what needs to be done

My experience at Mercedes of Sarasota could not have gone any smoother. Scott Tierney, my sales agent was very helpful. Held the car(A 2012 Ford Fusion SEL) for me. Deborah Hodgson, my Finance person was great. Of course by the time we were winding up my brain was on overload and I did not comprehend everything she told me. As a result I had to call her back the next day to discuss some items I was foggy on. She happily explained things to me. I am so glad I found my New Car at Mercedes. My Surgeon has now cleared me to drive. Yeah!! Thank you. Herb Schene

Good luck ever getting the service department to answer or return your call. Called and was told I was 2nd in queue, then 1st, then back to 2nd. Gave up. Called previously and requested a call back - never got one. Their automatic message service said I would not lose my place in the queue. Guess I did.

Randi in service was friendly, quick and efficient with my service needs!

Recently took my GLE450 to Mercedes-Benz of Sarasota for it's first year service and am extremely happy with the service I received. This was my first maintenance visit, but second time working with MB of Sarasota. Both times I worked with Shawn and he kept me updated and listened to my concerns. The waiting area is comfortable and the staff is friendly. Highly recommend MB of Sarasota.👍👍

We are visiting from NY and had an issue with our car, we were able to make an appointment to resolve it in a couple of days. We waited for the repair that took only one hour. Your efficiency and the procedures you have in place are very evident. Everyone was helpful and courteous. I wish my dealership in NY would provide me this excellent service. A special thanks to our advisor Shawn Barnett for his assistance.

On my last service call the Manager, Thomas, handled getting all the parts ordered prior to my visist, and had everything completed in the one day. He did a great job getting all the bugs fixed on my new GLC. Thanks Thomas !

Thanks to Randi for getting me scheduled quickly. Vehicle was repaired within a few hours.

Lisa is a 5 stars customer service person! It doesn't matter how busy she is, she always find a way to satisfy her clients. I am grateful for her.. You guys should take good care of her! CHEERS!

Called the dealership for road side assistance and the battery issue was resolved within a half hour.

Roadside service for a dead battery was prompt, courteous. The tech was knowledgeable and demonstrated a sincere interest in making sure my car was ready to go.

Good service

In and out in a timely manner. Clean and organized. Would be happy to recommend.

Michael was very efficient and professional and told me upfront the time and cost involved. The waiting area is always clean and the coffee is good.

Service advisor Randi Doyle was professional, through, prepared and made the experience seamless. Dropping my car off for service and getting a loaner took 10 minutes and it was similar when I picked up my car.

They are the most honest dealership for sales and service.

Always very professional and very helpful very easy to deal with and always make it's easy

Randi & Alfredo truly made purchasing & serving a breeze at this dealership.

AWESOME EXPERIENCE. I don't go anywhere else for service !!

This was my first time at the dealership in Sarasota and it was a beautiful one, very high state of cleanliness at the dealership and you could look out through a window in the waiting area as the mechanic worked on your vehicle and I loved that aspect. My biggest surprise came when it was time to pay for my two battery replacement and the service adviser gave me a discount and the price for repair was very attractive to my eyes because I was expecting a much higher price and I applaud your honesty and I will not go anywhere else for my car repairs and services.

The service was great but unfortunately the rear shocks I need to solve a rear end rattle problem will not be available for several weeks.

Friday I visited Sarasota Mercedes-Benz service department for my 1st year service. What a pleasure and easy experience. Very professional and timely. Peace of mind after knowing they did a thorough check-up. So appreciate having such good care near by.

Service was quick and efficient even without an appointment. Brett, my service advisor, couldn't have been better.

I am a new Mercedes Owner and found the maintainence experience to be very professional and competent. Shawn Barnett guided us through the process Thank You to all. John and Fran Kraus

First appointment while visiting in Sarasota. Service advisor Randi was a knowledgeable professional. Work was completed in the time promised although it was obvious they were very busy.

Great service. Doing business with Mercedes Benz of Sarasota is always a pleasure.

Took my SUV in for service. My service advisor is Randi, she is so professional and easy to communicate with it, explaining everything and making sure it’s all done in a timely manner. We purchased the car from Alfredo (sales executive), he and my husband hit it off, and they say women are bad. Lol. I would recommend this dealership to anyone who wants to experience a truly enjoyable and professional & friendly experience.

Got me in immediately and was done the next day! Fabulous car, fabulous service! 💕✨

Always a great experience and Steven A. (service advisor) is always fantastic.

Service at Mercedes Benz Sarasota has greatly improved over the pat 6 years. I have now worked with Randi twice and she is very efficient. My car is quickly serviced and within the 2 hour window I am back to my work schedule. I appreciate their promptness and will go back for any additional service needed.

great experience with very qualified, and enjoyable people.

great service, Steve took care of everything and got me on my way quickly, loaner car was a little dirty but from my understanding they were having issues with the car wash that day

Checking the car in and out was seamless. Lisa G explained what services they were to perform on the vehicle. When we arrived home from the dealership, we noticed the car body was coated with spots (ie soap and/or water spots) which we assumed were from the complementary car wash. We needed to wipe the vehicle down. A phone message was left for Lisa.

The overall atmosphere of the dealership is great, customer lounge is wonderful. Service agents are friendly and knowledgeable making for any easy process. Dealership service is thorough and efficient.

Steve Appolloni, my service writer at MB of Sarasota, is the best. Pricing for service is revised upfront & reasonable for the work completed. Warranty work is done without question and follow up is very good.

Great job, Service was fantastic but definitely recommend your company

Very pleasant experience each and every time I go in for service.

The service is not like it use to be, it’s really hard to get a hold of anyone. Phone call are not returned and the gentleman I had interactions with in the parts department was simply rude and unprofessional. So sad, because I love my Mercedes. I will be taking my business elsewhere.

Mercedes Benz of Sarasota was on the ball. Fast return in communications, no surprises. As soon as I put a $500 refundable deposit, they reserved the car for me, took down the ads. Waited for me longer than expected to do the transaction. Thank you Steven and Debra.

My assigned service manager Mr. Barnett was ready to receive me when I arrived and we swiftly went through the process of discussing my car's issues and I was on my way in about ten minutes. When I picked up the car he went over the repair/invoice and there were no issues. Mission accomplished.

Very satisfied with sales and service persons and entire process of purchasing a vehicle. Additionally repair department previously has been excellent performing only necessary and required service to keep the car running properly and to maintain its dollar value.

Friendly competent service Well organized

Service appointment for routine maintenance and check-up was easily made online. Service advisor had vehicle's history and provided recommendations for required service. Car was taken to the shop as scheduled, and work was completed in a timely fashion. Customer waiting area was comfortable. No issues were found with the vehicle and all work was completed. I paid the bill and left.

Everyone was very professional and knowledgeable about my automobile.

Great service and care by professional Taylor Williams. Went out of way when replacement tires not available as scheduled. Msny thanks. Merrill

It was all good. Prompt service, nice loaner. Everything was done correctly

Great service and my car is running at its best!

This dealership was a pleasure to deal with. My cars service was completely handled as I would have expected from a Mercedes’ dealership.

😀efficient, organized. attentive,

Great. Steven did a perfect job as usual. The wait was not too long my car drove perfectly and was clean as a whistle

Service rep Lisa Gillespie was great, personable, professional and concerned about good customer service.

Randi provides outstanding knowledge, experience, and confidence when our vehicle needs service at MB of Sarasota

Karrina our Sales Associate was wonderful. Great follow through, knowledgeable of product, energetic and professional.

Weakest finance department in North America! They couldn't get a 695-credit score approved! If we needed a cosigner with an 822-credit score to get better terms that isn't a problem. When we walked into the dealership, we already had the loan pre-approved through a bank that they are signed up with. The salesman said the Finance Manager didn't like to use that bank because it takes forever to fund their deals. That might be true if you don't know what the hell you are doing. They have a checklist of things required to fund a deal. Use the checklist and you have your money on the third day. Instead, they decide to send it to Capital One and Ally Financial. Ignorant! One of the banks does not accept Part Time employees, and the other will not accept a job letter for verification of cash tips. Both automatic turn downs because they don't know their own banks programs. I mentioned that this would be an easy deal to get approved through a local credit union. They never even tried the credit union. So, we went online and applied there, and the loan was an instant approval. The rate was 2.25% for 66 months. The cosigner is from Ohio and the Finance Manager apparently had a bad experience with an out of state cosigner in the past and don't want to mail the paperwork nor do they offer e contracting. I doubt that the out of state customer they had a problem with was a 822 credit score with 41 years at a paid off residence and 17 years on the job. Signing for his niece that is a full time college student on the Honor Roll and working 32-36 hours a week making $3000 a month of verifiable income. Also was putting down $3000 cash but if asked could have put $5000 cash down. The Finance office is not a good place to put your lazy and incompetent employees.

Impressive business environment.. Very courteous and to the point and timely.. Maintenance steps were carried out to the spec and within the specified time duration… waiting at the facility was easy.

The best experience ever!!! Special thanks to Adam and Jasón very professionals!!! Now my Company has a new Mercedes Benz Metris 2021 👏 I recommend this team to everyone interested in enjoy to buy a vehicle 100%

Incompetent and negligent Sprinter service: Brought one in to fix auto lock and no key/headlamp chime. They said software update is guaranteed to fix it. Paid $220 for that and the problems are worse than before! Easy to replicate problem proves they are lazy and incompetent; they didn't even try.

Generally I hate car buying and dealing with a sales person only interested in closing the deal and not my interest. Sarasota Mercedes doesn't take this approach. We felt no pressure and a salesman who was more interested in finding us the right car. Will return for our next purchase.

Upon arrival Taylor made my experience absolutely stress free! Within minutes there was a rental car available and she took care of everything! Excellent customer service!!

When you guarantee a ride, please honor it

Been coming here for years. Great service and experience. Service Writer Steven does a great job and always takes care of my car. Would recommend to anyone.

I had a TERRIBLE experience at Sarasota FL MB. I have owned MBs for 15 years and currently own an E350 and a C300. Recently after moving to FL, I noticed that the A/C on the E350 was exhausting hot air on the passenger side (which MBs do when the coolant needs recharging). I made an appointment at Sarasota MB for the service to be performed on 9/15/21. Recharging the A/C cost about $700 (obscene in and of itself). When I picked up the car and started driving home, I noticed that the passenger side vents were in the same off position and still directed outboard / to the right just as I had left them. When I turned the vents on and inwards, they were still still exhausting hot air. When I returned the car, the technician claimed that he had tested the passenger side and then turned the vents back to right and off because he wanted to return car just as he had received it. Come on man! Who would believe that? Then why weren’t they working? He didn’t QA his work and wasted time checking windshield wipers and making others suggestions not relevant to the issue. The problem was corrected. It was explained as a “calibration” that hadn’t place . (Then how did it work when the technician tested it ?). I have never had anything other than spectacular experiences at other MB dealership until Sarasota MB. I would caution anyone reading this to beware purchasing or servicing their vehicle at Sarasota FL MB.

2 for 2 on selling junk cars. I purchased two, not one, but two pre-owned S-Classes from MB of Sarasota over the past 5 years. Both times, without fail, the car wouldn't start after only 2 months of ownership. The first time it happened the dealership worked with me and gave me a new battery, that of course died after a few days because the issue was the alternator - which they wouldn't fix. I just recently spend 50k on an S-Class that came with an "Autonation Certified Warranty", which is 90 days or 4k miles, and less than 90 days, and much less than 4k miles, the car has been at the dealership's shop twice. First the parking brake failed and second, the car now will not start. This is literally the worst dealership I've dealt with. Every single time I go in with any issue (we have 2 G-Classes as well as the S-Class) their solution to an issue is to "buy a new one" versus fixing the actual problem. I'm only one single person, but the fact that virtually the same issue has happened across multiple cars suggests that it's likely a commonly occurring problem with the dealership itself. I'll definitely be reaching out to local news and New Channel 8's "BETTER CALL BEHNKEN" about this, since the odds simply don't add up. Two cars purchased across 5+ years and they have virtually the exact same issues? Seems like they have a plan on how to sell used cars with issues. Also, the negative terminal cover has broken grommets, which suggests they had to jump the car to show it to me, meaning they knew the issue existed before I purchased.

Engine light on. Diagnosed as sensor booster. Supposedly repaired and car picked up. Light back on 2nd time car was started. This has been a common occurrence of repeated trips in (unsuccessful) attempts at repairs.

They always do a excellent job! Have a good time wile waiting! Always a Loner wen needed

Service Advisor Brett was awesome. Always a great experience

The service is impeccable

Scheduled service to fix airbag based on recall notice. Called to reconfirm first appointment - they couldn't find it in the system so I rescheduled for 2 weeks later. Arrived for second appt - they couldn't find my appt/name. Turns out, the VIN was connected to another name and phone number - likely why they didn't find it the first time although I did provide the VIN both times. I was quoted a 2 - 3 hour window - returned after 3.5 hours - and while the service wasn't done, they did have time to review the entire vehicle and build a list of items that needed addressed/fixed. I left again and returned an hour later to pick up the car. The service rep, Taylor, assured me that the service lights had all been fixed. The service light is still on - I called and left 2 voice mails to this effect with no return calls. I will be buying a new Mercedes in the next 6 months - will not return here and will not recommend them.

Scheduled service to fix airbag based on recall notice. Called to reconfirm first appointment - they couldn't find it in the system so I rescheduled for 2 weeks later. Arrived for second appt - they couldn't find my appt/name. Turns out, the VIN was connected to another name and phone number - likely why they didn't find it the first time although I did provide the VIN both times. I was quoted a 2 - 3 hour window - returned after 3.5 hours - and while the service wasn't done, they did have time to review the entire vehicle and build a list of items that needed addressed/fixed. I left again and returned an hour later to pick up the car. The service rep, Taylor, assured me that the service lights had all been fixed. The service light is still on - I called and left 2 voice mails to this effect with no return calls. I will be buying a new Mercedes in the next 6 months - will not return here and will not recommend them.

I had a regular service for my car. The process was as smooth as I have ever had at a dealer from drop off to pickup…A really great experience and a sharp contrast to the dealer where I bought the car in Chicago..

Excellent Service advisor Judy Schweitzer is Outstanding, a credit to the organization.

The crew was awesome from Scott to the finance managers. I appreciated that they didn't try and force us to buy anything and they also got us in and out fairly quick.

I had a wonderful experience at the Service Department at Mercedes-Benz of Sarasota this week. Thanks! Holly Quillian

First visit for service … from booking the appointment to reception of the car and waiting time … everything 5 stars. Thanks Brett Ferruci and the whole team for such great service!

This was my first, visit The Mercedes dealer and Taylor, was my service coordinator. She was excellent and you could see / hear her smile in her eyes and voice. My experience with Taylor was 5 star…. Taylor exceeded my expectations and if she is representative of the rest of the dealership Wow! I hope Taylor continues to be assigned to my relationship.

nice, polite, knowledgeable, ready to provide the best possible service

Jim and Chris in the service department are always top notch!

My issues were addressed immediately and professionally thanks to Taylor. I appreciate her attention to detail. She explained everything that was or wasn't causing me problems and even photographed my dashboard to track some data. What a pleasure!

The service was adequate. The ability to get through to the service department was tedious .When I called I was often having difficulty reaching my service advisor. Calling the service dept puts you in a bottomless pit of recordings before you can speak to a human with no way out other than starting over. Given the premium quality of the vehicle one would expect the same from the dealership. The quality of the work was good. I was surprised they do not provide a complimentary wash. The starter button was removed and not replaced where I would find it. The service was complete. It was not delivered in a 5 Star fashion.

what a great 1st experience with Mercedes-Benz!!! Everyone was very excited for me on the purchase of my first (new) used car!! All seemed to want me to become a member of the Mercedes-Benz family!!

I am new to the area, and this was my first experience with MB of Sarasota. We moved here from Ohio where I had a great experience over the last 12 years with our dealership and my service writer - so the bar is high. On this visit Taylor was my service coordinator. She was excellent and you could see / hear her smile in her eyes and voice. My experience with Taylor was 5 star…. Taylor exceeded my expectations and if she is representative of the rest of the dealership Wow! I hope Taylor continues to be assigned to my relationship. After all this is a relationship business.

Andrew my service writer and the repair team have been outstanding with my cars over the years. I am extremely pleased with the service department. Thank you men and woman that make this happen.

This is my first Mercedes after my family has driven them for decades. I love my car. However, I didn’t feel like I was at a luxury car dealership during my first service appointment last week. I understand we have a pandemic that has scaled things back. However, good customer service should not be one of the things that is skimped on. I had to tell the service coordinator about the coupons sent to me by automation and show her on my phone then she had to take my phone with her to her manager to approve the use of the coupon they sent me! I feel like I received better service at Honda. Disappointed.

Randy excellent proffessional

Mercedes has wonderful employees great technicians and mechanics and kind of serve me better, love the way they work keep it up you’ll be around a long time.

We had the pleasure of working with Alfredo to purchase a new vehicle. He sat down with us and was able to help us pick out and order the exact car that we wanted. Four months later when the car arrived, he made the delivery process easy and quick (even with our three little kids in tow). See Alfredo for all of your car buying needs. You will not regret it!

Tucker was an outstanding sales person who listened and answered all my questions before I purchased. He gave a comprehensive explanation of how the car operates and how to work all the fun features! 10 STARS for sure!

All work done as per contract. I was kept updated throughout the day s to the status of the service. My rep answered all my questions and I was very happy with him as my representative. The loaner process was simple and I was more than satisfied with my loaner care

Karrina was awesome. She knew the car well and made the process of buying the car quite easy.

My Service Rep Brett Farruchi was awesome in handling my ML 320. I finally decided it was time to upgrade. Alan Rybak was amazing to work with. He made the process smooth and enjoyable with his sense of humor.

My first visit to this dealer. Chris Robinson made me feel like a valued return customer. He advised me on my tire issue and had my car taken care of in rapid style. He was concerned about MY TIME. EXCELLENT CUSTOMER SERVICE.

Scheduled my annual service check up. Apt was for 1030 am Friday .. drop the car off at 945 they say my apt was for 7 am and they will TRY to squeeze me in. All of this was found out after. 30 minute wait to find someone who could help me. I expressly asked for the car to be ready on or before 230 because I had a commitment at 4 pm for a friend . I also asked if they could not accommodate that time frame to please call me before hand so I can make other arrangements. No call, headed to pick up car and just before we turned onto to Clark rd from I 75 at 245 pm received a call from my “advisor” they couldn’t get to my car today but it will be ready tomorrow. I ask in the morning and they state someone will call. Saturday comes no call by 1045 we drive to pick up car because no one is answering phones at service department. I left two voice mails to please call me. Get to dealership no one available my service advisor isn’t in now I am slightly perturbed. I ask the female service advisor if she could help me and she does .. my BILL comes to 500.00 which is a discussion for another time.. The service manager pops up profusely apologizes contributes this to new person .. tells me my car is on the way and offers to credit me a whopping 50.00 and then disappears .. 20 minutes go by. After my car shows up. Dripping wet I attribute it to the rain about a half prior. But .. all the other cars pulling up are dry, Get in the car drive half way home and notice the car wasn’t cleaned the dash board is dusty from driving with the top down the napkin from coffee and the empty coffee cup still there. The car was dirtier then when I bought it in. I am fuming. Monday morning I get a call from the service advisor apologizing for someone not picking up the phone and calling me to tell me my car was ready Saturday. I explain the wait time the dirty car etc etc. He offers to have the car detailed on his dime. I told him I have to discuss with husband and think about it. My husband wants me to drop the dirty car off IN THE SHOWROOM .. hand them the keys .. then wants me to go down the block and buy a new Audi.! I have had Audis, Porsches, Benz’s and a few other high end luxury cars. I am shocked dismayed and actually highly pissed off! My husband gets better service and attention from the Honda dealer for his truck, we get better service from Mazda for the suv.. This isn’t the first time I have had a disappointing service department apt and service with this dealership. I love my little convertible my c300 is a joy to drive .. but I HATE and hate is strong word I HATE MB ofSARASOTA .. where is there another dealer for service in the area ? I am so upset and so annoyed it is beyond comprehension.. irony at its best. Received an email INVOICE in my junk mail today dated FRIDAY afternoon at 4pm. Car was finished Friday!

I have always had prompt and professional service with Mercedes-Benz of Sarasota.

15 years of fairly good service ,, last month June ‘21 , the worst : charged me $217 to tell me it will cost $750 to diagnose the problem ?!!! Really ?!!!!!???!! Do they need money ? Are they going bankrupt ? Charging $ to talk ??? It was different before !!

Brett in service was knowledgeable and easy to deal with.

As an out of state resident, I was very pleased with the way that the Service Representative Randi handle my po=roblem and got me on the road again. Very efficient and professional.

Great customer service! They take care of everything!

Great service with wonderful people to work with; as they make the extra effort to help you!

Drew was very professional and helpful. Very nice easy experience.

Had an excellent service visit this morning with Chris. I was in and out in about an hour and a half. Efficient and clean dealership!

I made an appointment with ease and was contacted immediately by Lisa, who walked me through the cost of each repair needed. Not only were the costs lower, but she added an additional discount. The repairs were promptly done and my car is in great shape. Thanks, Sarasota Mercedes and Lisa Gillespie! Job well done!

LOVe Sarasota Mercedes Judy my service manager right to Peter Bolduc my salesman

I took the car in on a Tuesday. The sign said: "Free written appraisal." I picked the car up on Friday because they kept it to do a regular service, fix the trim on the roof for the third time and fix the sun roof for the second time. I never got an appraisal. Instead, I received a recommendation for $3,000 worth of service. The biggest item on the list was tires - I was told when I bought the car they were run/flats. They weren't. I found out the hard way when I had a flat in the middle of nowhere.

Excellent! Got a loaner for the time that work needed to be done. The final cost of repair under estimate. Scheduled online - easy... all in all a great experience (rather roof not needed repair - but...)

1) Part was supposed to have been ordered & in stock..had to wait 5 days for part to arrive while my car sat in service. 2) Took 1.5 hours for service to handle my APPOINTMENT write service ticket ... inordinate amount of time. 3) Had to call multiple times to get through waiting on hold up to 20 minutes for nobody to pick up the phone. 4) Service person was snarky on the phone 5) Could not get updates on a one day repair that took almost a week. Communication is a real problem with this company. Never going back!

Friendly and professional staff. Efficient service.

Super friendly and fast service less than 40 minutes waiting time.

Randi did a great job getting me in and out on time

I had to replace a tire and had called ahead to make certain the right tire was available. However when I arrived for my appointment the wrong tire was ordered and the only one available was a brand I really didn?t want.

Shawn is great. I?ve worked with him before and he?s always been helpful and courteous.

We just called for an appointment and they transferred us back and forth saying we have it get the parts. Instead of them working out the entire process. Thank you but no thank you will will go back to our real dealership. By the way I will not be buying my new car. You lack customer service skills.

always quick efficient and professional service. customer satisfaction. guaranteed..thank you

Isabelle was a great help. She went out of her way to help me.

Great atmosphere, kind personal always nice every visit

My sales person was exceptional. He was polite well spoken and well dressed. He was professional a d knowledgeable. He followed up after our initial meeting and provided answers

My car went out of warranty and Judy went out of her way to help me with the minor problem of the new switch. Mercedes took care of it gave me a loaner and fixed it in no time thank you so very much

Competed a regular service visit with out 2005 SLK. Professional and friendly. Good Communications throughout the process. Nice waiting area. Can see the service bay through a glass wall from the waiting area. Very clean! Service was completed in about an hour while I waited.

Truly no pressure. Alfredo did not push us towards any particular car, and let us make our own choices, standing by to give us keys for a test drive or to answer questions. I was preapproved, with a very good rate, and Alfredo worked with me to get a better rate. I've never before purchased a CPO vehicle, and the staff at Mercedes-Benz of Sarasota took great care of me. Thank you, Alfredo!

Started out as a pleasant experience. Shawn, my service advisor was very congenial. My service request was warranty replacement of a molding that FELL off the passenger side door and while the auto was at service, I wanted to take advantage of the 24% off service coupon being offered. I requested an oil change, filter, and normal checks. I did receive a loaner vehicle. To my unbelievable surprise my charge for these services was $311.00 and that included the 24% off!! I realize that Mercedes Benz service is not the corner $19.95 Quick Lube, but $386.00, ie without coupon, for the same type of service requested is ridiculous. An estimate in dollars must and should be required prior to any service preformed. Sincerely, an eleven time MB buyer

Started out as a pleasant experience. Shawn, my service advisor was very congenial. My service request was warranty replacement of a molding that FELL off the passenger side door and while the auto was at service, I wanted to take advantage of the 24% off service coupon being offered. I requested an oil change, filter, and normal checks. I did receive a loaner vehicle. To my unbelievable surprise my charge for these services was $311.00 and that included the 24% off!! I realize that Mercedes Benz service is not the corner $19.95 Quick Lube, but $386.00, ie without coupon, for the same type of service requested is ridiculous. An estimate in dollars must and should be required prior to any service preformed. Sincerely, an eleven time MB buyer

My car was damaged in transport to FL. The MB dealership were exceptional in getting my car to the deal ship and repaired in timely manner. Lisa G was great to work with , as were all that helped. Ver professional.

My service agent, Chris, was very helpful, friendly and made my experience pleasant.

The service department is excellent. I am particularly grateful to Randy Doyle for her assistance. She is knowledgeable and professional. I would also like to say thank you to Jim, the service manager.

Fast, accurate and courteous. Great waiting area and amenities.

we were very pleased with the prompt and courteous service we received from Belle she was extremely helpful with our urgent situation and got our RV repaired quickly

Excellent service. On time and service explained in detail. Beautiful facility.

This was my best new car buying experience to date

Excellent Service Dept Nice people to deal with.

Steven did a great job of customer service

Rear differential failed 4 days after purchase stranding me for 4 days in Lexington, KY. Communicated this to Sales Rep when they followed up post-sale, but never heard back. Also, while fixing rear differential found out the X5 has an existing oil leak, tires need replaced, as do rear brakes. But, customer service through sales process was great...so, at least there?s that!

Had a great, albeit lengthy purchase experience with Alfredo P. & Peter B. We're not personal fans of fixed-price shopping, however one piece of the buying puzzle is clearly eliminated. Alfredo found us a great, tenderly aged GLE to replace our ML we outsourced to our son. Great auto at a great price and sporty too. Has some AMG packages that make it quite pleasant to observe. Thanks to Alfredo & Peter for making our experience as convenient & painless as is humanly possible.

Was not a great experience after the papers were signed. Things that were to have been done before I picked up the vehicle were not. Salesman has yet to call me back plus 10 days and counting with regards to repairing a rim.

Will, Tony, and Jason were all very helpful. We visited many dealers but Mercedes of Sarasota was the most helpful.

Kirk is awesome. DO NOT DEAL WITH TONY. VERY AGGRESSIVE JERK

Matt Jacobson, sales Person was awesome. Took a lot of time explaining the car before and after the sale.

We dropped two cars off for their 10K service, we decided to wait as the service was done. Took just over an hour, fast service, vehicles fully cleaned and the waiting area was nice and quiet with refreshments.

the sales man was very professional and very easy to work with. dealership was very clean and nice just as you would expect but all of the employees were way nicer than expected. I would highly recommend this dealership, and I will be a returning customer as well.

Wonderful experience… Not like buying an American car… First time and totally worth every minute of it .

Thank you to Steven, our service rep, for his quick, respectful and informative help. Mercedes is lucky to have you!

The service was professional and quick. High quality service.

Always a great experience at Sarasota Mercedes. Very through Service Advisor, Brett Ferrucci. Keeps me well informed as to what is needed and the status of any repairs.

Chris was awesome! He was very professional from the moment I arrived and until I picked up my car.

We have always gotten great service at Mercedes Benz of Sarasota. Treated respectfully and answer any questions we might have. Good job MB of Sarasota!

Service experience dropped precipitously since my prior visit months ago. Specifically, there was a long wait for my service rep to check me in and a long wait for the loaner car to arrive. Furthermore, the individual who received my car upon arrival seemed to think he was doing me a favor. The service rep was helpful but I must assume there have been major cutbacks in service-related personnel due to "the pandemic", which by the way ended weeks or months ago. It's time for people and businesses to get back to work and stop short-cutting service and blaming "the pandemic". Due to Alfredo, my exceptional salesman at the dealership, I am still committed to this dealership so long as I continue to drive a MB, but everyone needs to stop blaming the China virus and get back to work. No more excuses.

We still enjoy our 2012 Mercedes Benz vehicle that was brought in 2016????

Thanks Chris (our new Service rep) you did a great job. People like you change opinions for the better!!

I mentioned in my previous correspondence that I had been contacted mid-day and pressed on a decision on the car. I had already put a deposit on the car with the understanding that would give me time to look at ONE other car I was considering. During the call it was inferred that I was trying to hold this car while continuing to shop for others. I had been quite upfront with both Steve and his direct manager when I was in the shop that I was looking at one other car and wanted to test drive it before making a decision. I feel that my honesty was used to pressure me because one of your employees was interested in buying the car for his personal use. As a customer, I feel it was inherently unprofessional to put me in the situation of competing with an employee for a car I had put a deposit on to validate my interest and give me time to be thorough in my search. During my visit that day and during several interchanges on voice mail and live conversations I was very clear that I had already been approved by Capital One and did not want my credit pulled by any other companies. As a matter of fact I spoke to Stephen when I said I was going to get the car and reminded him of that when he asked me to submit the application on Tuesday evening. I completed everything as requested that night. After not hearing from anyone at your dealership at about 2:30 and spoke with Steven as Capital One had told me they had not received the application. Steven’s response was that they were “too busy” to work on my application. Apparently, they had several customers in the dealership ALL DAY and didn’t have time to work on mine. I indicated to Stephen that I was concerned as Is wanted to make sure everything was in place before coming to finalize the paperwork on the car. I don’t remember his exact words but he told me, not to worry about it and I didn’t need to call Capital One. He said they would get to it when they had time. I asked that since my application had been submitted the night before, I would hope they would be able to work on it soon and asked for the name of the Business Manager. Shortly after this call, I received multiple notifications of credit inquiries hitting my report. I noticed one of them was Ally Financial. I have to say, this made me sick to my stomach. When I called Stephen my calls went to voice mail. I left him a text message and then called Jason Killenbeck (name given to me by Stephen) again, call goes to voice mail. I tried several times to reach them and no responses. Mr. Killenbeck then called back later and indicated that it was an error on his part, but no big deal because they came in with a better deal than Capital One. As a customer, I had been very clear on what I wanted, and it was completely ignored, then brushed off as no big deal. When I took delivery of the car, I had to request the car be cleaned, then ask for the owner's manual. The saleperson previously mentioned put little to no effort in providing service. Overall a bad experience.

The service check-in process has been changed since my last visit and it's much better now.

Thanks Chris for taking care of things, got us back on track with this dealership!!

Made an appointment with a loaner. Was charged for loaner which was a huge SUV which I just made it home with and used my wife?s car. Than they had the nerve to charge me for the loaner that they told me was complimentary.

First time to use the Sarasota Service Department and had an excellent, prompt and professional experience.

Very professional. Outstanding customer service.

By far the best auto dealership I've ever used! Great customer service and amazing service department.

Great service at MB of Sarasota! We were in the area on vacation when our Sprinter “check engine” light came on. They got us in promptly, diagnosed the issue, made the repair and had us on our way. Thank you 😊.

Service department tries to upsell everything from the moment you step inside. Service reps are overbooked and don't follow up in a timely manner. My car was filthy when returned to me -- I washed it myself when I got home. Kept my car nearly a week while waiting for a replacement second key fob. Did not tell me why there was a delay. I had to call to check on my car multiple times. Added a phantom battery drain to the diagnostic results which I declined (no check engine lights, no codes, no dash warning, no actual battery drain observed!). An independent mechanic says this drain does not exist. Although the price of the parts and work was fair IMHO, because of the constant upsell, lack of follow up and returning my car to me absolutely filthy with bird droppings (it was clean when I drove it in), I don't recommend this dealership at all and will not be going back.

Always happy with the quality of the service process

I had a flat tire and I called and they took me in right away. I was extremely comfortable while waiting in the waiting area.

We went in January looking at the new GLE 350?s. Inventory was low so we ordered. Our salesman Tucker made the experience easy and painless. Updates along the way. Delivery of the new was quick and easy. They even put a bow on it.

As always the service with Judy is Excellent. We would recommend their service.

Good service was given Short wait time and clean facility

Always prompt with service

As usual, service was performed quicker than promised, in a pleasant atmosphere, surrounded by friendly, helpful folks.

Stephen always provides excellent answers to service issues. I always feel confident that my car is in good hands.

competence and Fook knowledge of the vehicle

Mercedes Benz of Sarasota is an elite dealership that thinks through the best ways to delight their customers and then implements their discoveries creating loyal customers.

My car was in for a four wheel alignment . Outstanding job performed by CGrevensen! The car now drives like brand new! Big thanks to him as well as the service advisor Judy and the shuttle driver Rick . They all made sure my experience was great!

Great service, professional staff

The staff, especially Judy are friendly and service is outstanding.

Excellent service and followup. Repairs completed sufficiently.

Excellent handling from start to finish. Fast, accurate repair.

Once again excellent service and communications between Randi and myself! She thoroughly explained what services were done and what I need to get done in the future. Purchased my car here and have also been serviced by professional and polite people. Excellent dealership

They could not have made it any easier to have our car serviced.

Couldn't have had a better experience! Everyone I dealt with were super nice and helpful. Happy with the car and happy with dealership! The sales rep was outstanding.

Professional service and good communication at all times during the process. Judy S is a first rate service advisor. Highly recommended. M. Kutner

The efficiency in getting my car right in (with appointment) is what I have come to expect at Mercedes Benz of Sarasota. My service advisor Judy Schweitzer has always displayed a high degree of professionalism. She as well, take the time necessary to answer any questions I may have and explaining matters of concern. Let me do say that I appreciate the comfortable lounge area for customers but I will say that there has not been a one single time since I have be coming there, that the tv station is not been tuned to anything but FOX News. I am not lobbying for CNN but given this current political climate, I actually think that it’s insensitive!!!NOT ALL YOUR CUSTOMERS WATCH FOX OR GO ALONG WITH WHAT IS BEING EXPOUSED. A neutral station or HGTV would be more appropriate in my opinion.

Excellent service and experience , very prompt. Randi Doyle is always very helpful.

I have enjoyed great service from Courtney, but now that she has moved, I highly recommend Zuhair. He was very proactive, gave terrific advice and worked to make sure all of my questions were answered.

I had a service appointment with Chris Robinson and he did a good job considering how busy it was there on that day. My problem with the dealership is that when I arrived, and this is the second time now, I have to look for some one to show me the person I have an appointment with. I don’t find this place customer friendly anymore. I never had any problems before with this dealership but now when I go there I feel I have to find the right people to help me, there’s no one to greet and point you in the right direction.

Excellent service department.

I was satisfied with my service. It was handled very professionally.

Waiting to hear from Debra Hodgson and maybe doing another 3 year Maintenance program. 2015 ML 350 only has 35,000 miles on it and only putting on 5,000 miles per year, so not sure it is worth it. Give a great price on the Maintenance program

I was selling a used car. Process was very smooth. Offer was very fair.

My representative Judy is always informative, professional and on top of everything. I would highly recommend both Judy as well as Mercedes of Sarasota for future clients. Top Honors to Judy Schweitzer!

Excellent Service Representative (Steven Appolloni). Service work you can count on and on time ! You can’t ask for more. This is my 4th Mercedes from this dealership and the service and hospitality will bring me back for another Mercedes from them! Jim Warzniak Sarasota, Fl

MY LAST VISIT, SERVICE WAS DONE AS I WAS TOLD............I WAS TREATED AS A VALUABLE CUSTOMER AND KEPT UP ON PROGRESS OF WORK ON MY AUTO..........

I originally went in in late November 2020 and had excellent customer service. Will prepared a quote for me and I just wasn?t ready as I had purchased new cars for other family members but I myself hadn?t had a new car in 17 years. I wanted to make sure I had done my homework and Mercedes GLE 350 was the first car I drove. Apparently it was love at first site because nothing else could compare. I got busy and put test driving on back burner. I returned in in April 2021, had my original quote and of course they didn?t have the same car but the same sales rep took care of me. I am now the proud owner of a beautiful new Mercedes.

Service department seemed to be rushed ,my service super hardly said hello when I picked up my car couldn?t wait to give me the keys and send me off.He told me that I got a new battery and that was the extent of our conversation!

Great service people and do the repairs on time

Busy Dealership, but everyone is attentive and professional. Chris was my service advisor. He was knowledgeable, patient and very kind.

Judy, my service advisor is great!

Get service great people to work with! Friendly and professional.

Had B service on my GLS580. Dealership seams very frantick. I was standing in line to make a service appointment , when It was my turn they said they only made service appointments by phone. I drove 30 min to get there, so I went home and called. They never filler washer fluid, had to return. They never cleared the B service from my screen. I had to youtube it. My NW AR Dealer alway sends me a text message during the service process, like service complete car headed to wash. This is another reason I bought my GLS 580 at the Tampa Bay Mercedes dealer.

I took my C63 in for service last week. I am from out of town and never used them before. I want personally thank Judy Schweitzer for the great and professional service she provided. I also want to thank the mechanic that did the work for doing a great job and making the service of my car a great experience Thank you all

This was my first purchase of a Mercedes-Benz and the experience was amazing. Our sales person Bill was very professional and helped us enormously with the decision of which model was the best fit for our family. There was never any pressure to buy or lease. Bill answered all our questions. After 3 visits and multiple test drives, we decided to lease an A Class model. Bill spent over an hour with my son going over all of the features in the car and helping him set up all the communications. Many thanks also to Jason in financing for all his help and very informative answers to my questions. A truly wonderful overall experience. I definitely recommend that you visit here if you are interested in a Mercedes.

My service advisor Lisa is very thorough and gets things done I would highly recommend her and Mercedes-Benz of Sarasota

I came in for a oil change and was talked into a wheel alignment , (seemed to me a bit of over kill with a car with only 20k miles) when I got the car back it was very noisy ?? one tire had sculled edge. Only repair was to replace 3 tires and realign car........total for what I thought was only going to be a oil change about $1000.00 and I didn't need the oil change. I was looking to replace my other car but will no longer buy one with runflat tires.

Disappointed as a certified vehicle should be inspected throughly for all aspects before displayed on for for sale. Clock time not set... Key battery not checked Just noticed car Apple play doesn?t sync... So now I will have to make another appointment to get that checked.

The car was in the shop for 4 weeks. Extensive work was done inside and outside the car. When we got the car back it was absolutely filthy. We couldn't even leave the dealership without having to wipe down the windshield inside and out. Using covid-19 excuse to not clean the car is absolutely absurd and unacceptable. We were very unhappy with the condition of the car when we received it.

Great! We bought a pre-owned vehicle. Very fast... The whole purchasing process was seamless, and I left with my car in about an hour. Follow-up from the sales person was next day!

Alan walked us through the process and made things as seamless as possible. He is a wealth of knowledge when it comes to understanding and explaining the new technology these beautiful vehicles offer. I would recommend him to any friends and family in search of a vehicle from Mercedes.

Vehicle recalled per Mercedes notification. Service handled promptly, courteously and to my satisfaction.

Getting service in a timely manner. Work done is done correctly and provide a loaner if needed.

We?ve been through many account advisors lately and it is hard to maintain consistency.

All the staff was very knowledgeable and friendly. When I purchased my new Mercedes they took me through the process with ease and created an atmosphere of genuine dealings without pressure.

Sals person was excellent, Alan was great to deal with and incredibly knowledgable

When I booked my appt. I checked off I would wait for vehicle there, after speaking to my service adviser steve I was told only one tech works on my amg and it will be available in 8 hours, They had no loaner vehicles, and next book the appt 3 week prior

Service advisor was a very big help little disappointed in the gentleman that made me wait 20 minutes to take my car and driving a rental car that was less money than my watch

Service department was very efficient and took care of issue I had.

Took my car in because I received a recall notice from Mercedes.

Alignment issues on short notice, Randi made it work