Was please with the service, displeased with the cost. Like the man said if you can afford a Mercedes you can afford the cost.

Service was quick, efficient and completed in a timely manner. The vehicle porters outside are too busy standing around to assist customers.

Work done in a timely manner, great people.

Very easy buying process. Very professional and courteous staff.

From the ease of scheduling the service appointment to the qualty of the work completed, the experience was terrific. Special acknowledgement to Brett Ferrucci for his knowledge of the issues and professionalism. He is a real asset to this dealership.

Before coming to the dealership we had removed the beach and yoga items from our trade-in. They cleaned out the car and said they would put everything in bags but they missed my large 4 cell Maglite flashlight that was in the trunk. Had to drive 60 miles round trip to retrieve it. Customer service failures: They did not remove the "TURTLE" front plate from our trade-in – were told they would retrieve it but we never received it. Were supposed to tell me what I could use to remove the white weight tape that in my opinion should not have been on inside of the wheels (likely from balancing). After review with the service department it was determined that the "tick" that I hear especially during lighter acceleration is actually the high pressure fuel pump which is located close to the firewall. I was washing the car six days later when I found an ~2” long noticeable mark on the front paint. Although we paid cash with a C280 trade-in that we had previously told them about it took about 3 1/2 hours for the purchase process in the admittedly low temperature showroom. There is a $799 "acquisition fee" that isn’t readily in the list price but is on the website. I knew about this in advance because another Corvette owner that I knew had that surprise him in the final paperwork for the “E” series that they had recently purchased. I'm working with them on resolving my remaining issues in the coming weeks. I'll update as appropriate.

I bought a 2009 smart car. Was to be SERVICED, but we got it back to Naples, we look to see where the battery was and compartment was full of water (Dirty water)drain hose was not in right. Some one should have seen this. Husband took battery out to dry out the water. Now the radio does not work. Call MB for the code to reset the radio, but was told we had to bring it back in for another service call. That was a 200 mile round trip. no thanks we was heading back home to SC. It should have been Serviced Right the first time! Or give us the code to reset radio.

Courtney Jordon service advisor very good. Had a chance to look into the service area it was spotless. The overall appearance gives one a feeling of confidence in workmanship.

I have been using Mercedes Benz of Sarasota’s service department for several years. They do an outstanding job and I would rank them as the best dealer I have ever used. I bought a new S560 from them last week and was also delighted with this process.

Incorrect tire pressure. Mechanic did not inflate tires properly

We needed a new battery and without an appointment they took care of it quickly.

They were upfront and honest. Good experience while I was in the area on road trip and my car needed a service. Will drive home safe and sound now

I have had my S550 in for service in a few occasions and it has always been a great experience. I might also add that they have awesome fresh baked cookies!

I recently purchased a certified used Mercedes at Sarasota Mercedes. Thanks to Michael Boykin, our sales representative,. the entire process was handled in a professional and personable manner. He made the experience a totally enjoyable one with absolutely no stress. He found us a beautiful vehicle that totally satisfied all of our needs. We also thought the atmosphere and contact with other individuals at Sarasota Mercedes was most pleasant. Highly recommended!

Great service, our salesman Scott was available for our questions even after the sale. We bought a used car and it needed to go back for service, because of a problem. So far everything has been very good. They are taking care of the issue promptly.

Quick,friendly and professional I would recommend this dealership to all my friends

I could not be happier with my experience at Mercedes-Benz of Sarasota & in particular with Scott Tierney my sales representative! He was extremely knowledgable, professional, relatable and No Pressure! I had done my homework online extensively about the GL550 I purchased and about the Dealership. I noticed that someone else had posted a very good experience that had with Scott and so I asked for him. What I wanted was good information to make an informed decision & I would highly recommend him. Scott delivered & the Dealership handled every aspect of my purchase and delivery with the utmost care and concern for me & my Mercedes-Benz. 😎👍🏼

Nice place. Parking charges are ridiculous. We won't be going back, the events that are held at this building are also held in surrounding areas. I will find someplace else to attend without paying their overpriced parking.

Mercedes-Benz of Sarasota was very easy to work with and was willing to spend as much time with me as I needed. I never felt rushed and really felt that my salesman, Stephen Williams, listened to my needs and was able to fully accommodate what I wanted. While I was looking for a new vehicle, I visited two other dealers (Ford and Audi). Ford offered me a ridiculously low trade-in offer on my Ford and, although I expressed interest in an Audi, the Audi salesman did not seem to have any interest in selling me a car. I would strongly recommend Mercedes-Benz of Sarasota.

How does one do better than you expect. You provide sugar free cookies. ;-)

Easiest buying experience! I would highly recommend Shaun Mathis! He was not pushy but very attentive. Followed up but not excessive. Everyone at Mercedes of Sarasota was friendly and very helpful!

The service was efficient and courteous and completed to my satisfaction as It always is.

The entire experience at Sarasota Mercedes was excellent. From the first time that we waked into the dealership through the entire car purchasing experience we were treated exceptionally well. Thank you for making the car buying experience so much fun and stress free.

Asked them to fix a small plastic button that holds down one of the center console doors. This button should never break. Clearly it is defective. Service called back and said, “Bad news, in order to fix that, we have to replace the entire center console and that will be $500.” Service was $200, tax $100. Total $800 for a button that shouldn’t break to begin with. When I get home, I realize they did not replace the whole center console. I know because the dirt that was in the crevices before, is still there. Wow, what a rip off!!!!!!!

Personal interaction with clients. Excellent.

We worked with the same salesperson, Tucker Kittle, during the entire process. He was very patient with us, knew the various cars that we were interested in and was able to communicate to us the differences. We did end up purchasing a C-Class Mercedes. The overall sales experience was outstanding. We also met with other members of the sales and finance departments. Each of those individuals seemed to go out of their way to make the process excellent. Finally, we met for over an hour with the Producy Consierge, John Zuccolo. He also was patient and knowledgeable and able to communicate to us the various functions available on our car. Overall the process could not have been better.

Very friendly and helpful staff.

Service Department are organized, accommodating, and timely. Never had a problem and their loaner program is smooth. Have enjoyed working with Bobby Tomasini for the past 3 years and he is a professional!

The overall experience was very positive. Couldn’t ask for anything better. Our salesperson, Tucker Kittle, was very knowledgeable about interested models. He wa patient with us as we were deciding. Finance and the product concierge also were very knowledgeable and helpfful.

Car went in for "B" level service. was very good, arrived on time and met with Jason Lewis, he made sure the car went right away into the garage and was ready even before the promised time. Nice gesture was to mail me a $150 coupon. Will go back for next service gladly. . . Nick Baets

Anyone can sell cars but not everyone can do it well. I recently purchased a used car from here and my experience was great. The team at MB Sarasota operated with a high level of integrity and professionalism. Very competent sales and finance people. Top notch facility and atmosphere.

My service guy was on vacation . Seems like me being there was a surprise. Offered me a rental as I came from Valrico as always. I waited. Courtney was fine. Took 2 hours. Oh well guess communicating at dealership could be better. Appointments should be planned and ready for customers.

5 star experience from start to finish. Nate was the right salesperson and guide for me. The dealership was responsive. Found me the exact car I wanted in 2 days. Pricing discussion was fair and painless. The process of buying was easy and fast. Thank you to Jason too! I would recommend them with no reservations.

Anyone can sell cars but not everyone can do it well. I recently purchased a used car from here and my experience was great. The team at MB Sarasota operated with a high level of integrity and professionalism. Very competent sales and finance people. Top notch facility and atmosphere.

Anyone can sell cars but not everyone can do it well. I recently purchased a used car from here and my experience was great. The team at MB Sarasota operated with a high level of integrity and professionalism. Very competent sales and finance people. Top notch facility and atmosphere.

These folks get it. My first impression exceeded all expectations!

Excellent service and showroom.

My wife and I purchased or leased our 8th Mercedes Benz during our long relationship with Mercedes Benz of Sarasota. Professional, helpful and always eager to assist. I give them high marks.

At 78 I have bought my share of new cars. My recent experience with purchasing a new E class, from salesperson, Alan Rybak and his colleagues, to Debra Hodgson who managed the paperwork, was first class. I think I got good value and a well organized delivery. If their service matches their sales quality, I have made an excellent purchase. I can recommend Alan and his organization. One word of warning if you have not bought a new Benz recently. The technology, especially the driver assist systems, is amazing and thus the learning curve is steep. Gone are the days when you could jump into a new car, drive off safely and maybe consult a 20 page manual to figure out how to set the favorite radio station. The effort is well worth it but be prepared to spend some time, probably two visits to the dealership, and some frustration to learn everything.

every time the vehicle goes to the dealership it is taken care of. fast friendly service advisers.

No matter what your trade is, they will tell you what terrible resale value it has. In short, they try to steal your trade by offering you below wholesale. Its a very ignorant OLD FASHION way of doing car business. TODAY, consumers have ALL kinds of reports available right at the our keyboards. We can see EXACTLY what are trades are worth. Lying to us only results in us leaving and going to a more honest dealer. I won't be buying anything here. I certainly won't give my trade away so they can turn around and make ten grand on it!

great service very professional.

very efficient, courteous, professional! And the cookies are delicious! Highly recommend!

Very nice attentive comfortable

Free multipoint inspection, reset window server & washed.. great deal 👍

Dave and Bill cared for our car as if it were their own. A++

Very good service. Randi my assigned service coordinator was great

Fast and friendly. Was there for a different problem then my maintenance but they went ahead and did it anyway. Kept my car overnight and was provided a Benz loaner. Always courteous at this dealership!

Excellent!!Judy S. is a true professional, a pleasure to deal with.

Overall I was satisfied with the delivery of the GLK. Alan Rybak was very professional. James Kneski was also very good at explaining things. However there are two items that I am not satisfied with. 1: I was given only one key and was told that if I wanted a second one it would cost over $400 and in addition I had to replace the battery on the remote key immediately. 2: The manual was all in loose pages and very difficult to handle. I purchased a three ring binder with plunger and I put all together.

I am very overall satisfied with the purchased of the GLK Mercedes; However there are 2 items that I would like address. I was given only one remote KEY and I was informed that if I wanted another It would cost me over $400. In addition I had to replace the battery on the key immediately. It also came with a manual all in loose pages, very difficult to read. [contact info removed]

Excellent. The entire process from scheduling the appointment to the finished product was outstanding.

They are friendly and take care of everything. From the moment I drive in until I return to pick up my car, everything runs smoothly. Every one is so friendly and helpful too!! 5 ⭐️

As usual the service was great. Courtney always does a great job. Extremely satisfied.

The main problem with this dealership is that they don’t tell the truth. The sales staff and finance departments must be on a heavy commission pay plan because they will say and do anything to get your signature on the dotted line. It must be nice to not be held accountable by management as long as you bring in the $$$

No loaner cars for 2 weeks! My 2nd Mercedes and will be last. Service Dept. is horrible compared to my experience with Lexus. Car needed warranty repair that would take over 24 hours. No loaners cars for 2 weeks. Many of my neighbors have had poor experience with this AutoNation owned dealership. Check Consumer Reports for 2019. No Mercedes makes the recommended list. They need to be repaired so often that dealership can't support premium ownership.

Very efficient process, honest, in and out yet friendly and thorough. Great location and a pleasure to work with as a customer each time!

My review only revolves around the so-called service dept. I have no knowledge of their sales dept and based on service never will. Our 550GL was brought in with a minor AC issue, buy the time the estimate was complete, miraculously they "found" almost $8,000 dollars in "necessary" repairs. While they were correct on the ac part, the rest was a fantasy. I took it to a local Merc expert and was advised that the suggested repairs were completely and totally false. In case many don't know, most dealers compensate their advisors 100% commission (I'm not sure of this location, but majority brands are). They saw my wife coming from a mile away, thankfully she doesn't generally fall for "the banana in the tail pipe". We pulled the car and took it to a local (which is always better) Merc expert and the repairs that were really needed was $1600 including tax. Moral of the story caveat emptor. Especially with these people. They will never see my happy arse ever again.

Awesome service as usual!!

Yesterday as I was packing to drive from Sarasota to my home in Canada, my "check engine" light came on. With no appointment I went to Mercedes Benz of Sarasota and was very pleased and impressed with the warm welcome and customer oriented treatment I received. Several hours later, I picked up the car and was informed there was no serious problem and even better "NO Charge" for the service rendered. I was blown away by the excellent treatment I got and would like to highly recommend Mercedes Benz of Sarasota to any prospective owner. I should add, I have used this Dealership several times over the years and have always left with the same satisfaction. B Belyea, Rothesay NB Canada

Friendly and efficient

MY DRIVERS SIDE HEAD REST WAS COMING APART SO I WENT IN TO HAVE IT LOOKED AT. AFTER THEY EXAMINED IT THEY TOLD ME IT HAD TO BE REPLACED, COULD NOT BE REPAIRED. OF COURSE I AM COVERED UNDER EXTENDED WARRANTEE FOR PAYMENT THAT I PURCHASSED WHEN I BOUGHT THE CAR NEW. THEY ORDERED A NEW HEADREAST AND WILL BE ABOUT A WEEK WHEN IT COMES IN. MERCEDES WILL CALL ME WHEN IT ARRIVES.

Issue with my S550 4Matic was not repaired from the get go...it is back in shop today. Courtney Jordan has been helpful...but the parasitic diagnostic testing was less than accurate

Bobby at Sarasota Mercedes is the best service guy I've ever had.....quality work......loaner car.....the best!!

This location has the best customer service. My service person is Jason. Anything I take my car there, no matter the problem, he makes sure I’m comfortable and I don’t have to wait long. Thanks Jason for the great job!

I have to share the same rating as so many others have of a "2". Friendly service inside, loaner car was fine. Being told that my brakes squeal loudly in reverse because I don't drive it enough was not acceptable. I have contacted Mercedes Benz International and Ft. Myers Mercedes for a review of your findings. Since this car was a loaner prior to my purchase with 3,000 miles someone should have noticed and fixed the brakes before it was sold

They take good care of their clientele long after purchasing a vehicle with their professional service.

Excellent service and help in buying my new car. From Peter, my salesperson who came up with just the right car, to Jason the finance person who helped me with some financing decisions and then on to Brian who patiently explained all the electronics that were new to me since my 2016 Mercedes, all made the experience a pleasure. I surely expect to be back at that same dealership in Sarasota when I am ready for my next vehicle.

This was my first car buying experience and it was wonderful. Steve Oliver helped me every step of the way to get my dream car. It was amazing

Service was as promised. Two repairs were completed as scheduled. Our service advisor, Randi, was excellent. Drop off and pick up were fast and efficient. Loaner car made it all easy.

i have been a customer for over 5 years at Mercedes Benz of Sarasota and have been very pleased with there customer service policy and with Steven Apollni .

Service was as promised. Two repairs were completed as scheduled. Our service advisor, Randi, was excellent. Drop off and pick up were fast and efficient. Loaner car made it all easy.

Hi, my name is Tiara Williams Jr and I am 20 years old and my birthday is January 10th and I am born 1999 and I love Mercedes-Benz forever and I will keep Mercedes-Benz forever and it is my favorite dealership and it is my favorite place to work and I can do anything and learn anything and help the customers and make some money and save my money and I am Mercedes-Benz lover and it is my personal favorite cars to look and I like the Mercedes-Benz C-Class and it’s friendly,great,kind,nice to employees and staff

They gave good service, having my car ready when they said, washed and serviced.

I feel very comfortable having my Motorcoach, on a Mercedes/Sprinter chassis, serviced at Mercedes dealer. I drive 80 miles one way to do it because Mercedes of Sarasota?s service and service advisor, Jason Lewis, give me exceptional advice and service!

Hi, my name is Tiara Williams Jr and I am 20 years old and my birthday is January 10th and I am born 1999 and I love Mercedes-Benz forever and I will keep Mercedes-Benz and it is my favorite dealership and it is my favorite place to work and I will help the customers and I can do anything and learn anything about Mercedes-Benz and it’s friendly,great,kind and nice to employees and staff and my phone number 9413066899

I found it very easy to obtain the appointment for service. Jason was polite and set up a time that fit my schedule.

Brett Ferucci was my rep. Everything was handled to my satisfaction efficiently and professionally. Brett was terrific and explained the process thoroughly. Very pleased with the service.

Super clean, nice people & a good atmosphere makes this a quality dealership. Everyone's helpful & eager to answer questions.

Buying a car can be a loathesome ordeal, this was the opposite. They had the right car, and the price (no haggle) was right. No pressure. They sales associate was knowledgeable and very helpful, as was the rest of the staff with whom we had contact. we thought the sales process and follow up was smooth and welcoming.

Mix- up with warranty company kept delays longer than expected

Alfredo Poletti was great to speak to

Excellent service on Class A maintenance. Randi Doyle is a professional !

I somehow missed putting in a request for a loane, but Brett and the team managed to find one for me no problem. Had some issue w rock dirt chipping away paint on the front and he recommended a shop. He took pictures and even got an estimate as well as a number for a company that puts clear plastic material over the front of the car to protect the paint. Very helpful and above and beyond - thank you!

Easy to make convenient appt. This was my first visit to MB of Sarasota employees very helpful directing me to service advisor Steven Apolloni. He explained anticipated service and cost. My car was ready in a timely manner and Steven reviewed the charges. Very nice perk having the interior and exterior of my car cleaned!

Getting the Smart serviced in Sarasota was easy and efficient. I have had the car for ten years and brought it down to Florida last Fall. Much better service compared to Nashville. Thank you.

Couldn’t have gone more smoothly

Great friendly service, very professional

Great service and terrific representative. Also very efficient

Great Service, recall was completed other maintenance as requested was completed. Car was returned clean and ready to go.

It was emergency appointment, they did the best job possible. Very helpful

Service rep got us a set of new tires same day after showing up without appointment due to a flat tire. Dealer is always very responsive!

Very good, Jay Haley did an out standing job in my purchase of my new GLC 300. Love the car.

you will not find better customer service and salesmen.... they went way out of their way to help us and make our experience 5 star!!!

Friendly staff and great service!

Tucker Kittle, my salesman, did a stellar job! I would recommend him with out hesitation! This is the second car that we bought from him.

Sales Representative, Mr. Steve Oliver, was Great to work with ! He was VERY familar with the products that he presented to me. Went the Extra mile and even installed a licence plate frame for me. Great over all experiance.

Extremely satisfied would best describe my experience with Mercedes-Benz of Sarasota. Salesmen Scott and Ken were friendly and helpful and absolutely NOT pushy. Deb with Findancing made me feel ver comfortable and answered my many questions with patience and courtesy. I would definitely do business with this dealership again!

Battery died, road service came and got me going. I took my car to Sarasota Mercedes who replaced the battery. Judy as usual took care of everything while I waited. Neither service took long and I am very happy with Mercedes

Excellent experience!

Service gal was great as always. Good communication. Fixed issue. Just too expensive.

Steven was great to work with, I had an unusual situation with another company that replaced my windshield improperly, had to take it to Mercedes of Sarasota. Steven and his team identified the problem quickly and the repair was made. I recommend the service department at Mercedes of Sarasota.

The service department is very good! The service adviser makes a diligent effort to assist you with your vehicle issues � The girl who provides the customers a loaner is very fast and courteous! She’s very good! The new car sale department sucks!�� I walked around for 20 mints and no one asked me if I need any help�. Maybe this show room is a front! I needed some info regarding a 2019 convertible and no one even came to my aid! Gust Sarasota don’t need my business ! I left and came back in the late afternoon with my wife and she walked around and she had the same experience ! ���

I had a disappointing experience recently at this dealership. I am visiting Florida for the month and was experiencing a check oil light. Drove for an hour to get to the dealership where a young man was so concerned about booking me for service that he never did check my oil. Scheduled my 40k service even though I'm at 19,000 miles. On my way to Zippy Lube to get my problem solved. Certainly not the experience I have at my dealershp!!

Service was great! From the time I pulled up to the entrance until the time I drove away, with a smile and a wave from my service manager Jason . What a lovely person.

Promt service and Brett Ferrucci was also very helpful along with your staff

Judy S,,,Outstanding service adviser...

Mr. Scott Tierney, our salesman, was friendly, helpful, and knowledgeable about his product. He made the purchase as easy as I have ever had when buying an auto.

Always great service Judy is outstanding

I received excellent and prompt service. I highly recommend Mercedes Benz of Sarasota.

Jim And Bobby are both understanding and amazing in the service they provided. I had a battery issue and they took care of it. Mercedes of Sarasota truly provide an exceptional service to their customers.

Very good customer service. Everyone was pleasant and helpful.

Everything went smoothly, and we have our beautiful new SUV.

Great service and helpful. James never acted like a salesman. More like a wealth of information! No pressure and I like that. Thanks!

Our salesperson was so professional, responsive and helpful—and was supported by an exceptional staff. Couldn’t have been more pleased—and pricing was very competitive to boot!

Very pleased with Jason Lewis as he keeps me informed on whats happening with my car

Great service from great staff!

Thank you for the terrific & fast service replaceing niy old battery .

Friendly service personnel, lounge accommodations and amenities are excellent.

Wow! I only have the best experience at Mercedes-Benz of Sarasota!

Great experience from start to finish. Very knowledgeable staff. This purchase marks my first Mercedes and it will not be the last. I've owned other luxury brands but the Mercedes is the best of the lot and is a better overall value.

Excellent!!! Good service, great attention, comfortable waiting room, all good 👌🏻

All is good. Thx

Great service! I have been taking my 2000 SL 500 to MB ever since I purchased it new from the former Glausor Mercedes in Sarasota. One little dig to MB of Sarasota - Why do you ask me to add the little gas I use on the loaner car? Lexus and other high end dealerships never require it!

We bought our 2014 C250 2 1/2 years ago from MB of Sarasota and the car has been a gem. We got a recall notice, made an appointment immediately, and took the car to this dealer. Everything went as smooth as it could. We were about half an hour early but they were able to accommodate us and the car was ready about 45 minutes early. Everyone we met was courteous and friendly from our adviser Brett to the staff who stopped to pat and ask about our puppy Trixie. We got the car back earlier than estimated, and it was beautifully washed and cleaned inside. Very pleasant experience.....couldn't have gone better!

Great place bought 1st Mercedes

Thanks to Ernie Withers GM and his wonderful team, they helped me get out of a not so good situation with a car we purchased from another dealership. This dealership really cares and we are so ever grateful. Stop in and visit with our sales guy Alfredo. He’s the best!

Cortney is ALWAYS very knowledgeable and thorough when she is taking care of our service needs!!! We appreciate her honesty and integrity!!!

great experience! Jim Foulkrod, Bret Ferrucci, both pros!

We really like Randi as our service manager. Her team found the issue with our car quickly, and we were able to get our car back within two days.

Very professional nice people to work with. Just stay away from the coffee.

I would never go anywhere else!

Fabulous place to buy a AR, the staff is amazing, the prices are fair.....The service is out of this world!!!!! Thank you, Jane Greenwood

Helpful, polite professionals and a comfortable environment.

Appreciate the opportunity to tell how RIP OFF was to need to spend $300 in a CAR KEY, which would be simple designed to last. Instead you create a terrible inconvenient to have to tow my car for you to make a profit for a key. I can believe you can be so petty to create and inescrupulos way to make a little more money based in giving distress to the people trusted you and buy a Mercedes Benz! WOULD YOU PLEASE TAKE MY COMPLAIN TO CORPORATE OFFICE

New windshield done in one day. Brett service advisor was very helpful and courteous

Appreciate the opportunity to tell how RIP OFF was to need to spend $300 in a CAR KEY, which would be simple designed to last. Instead you create a terrible inconvenient to have to tow my car for you to make a profit for a key. Not to mention be WITHOT CAR FOR DAYS BECAUSE WAS A WEEKENK TO GET THE NEW KEY! I can believe you can be so petty to create and inescrupulos way to make a little more money based in giving distress to the people trusted you and buy a Mercedes Benz! WOULD YOU PLEASE TAKE MY COMPLAIN TO CORPORATE OFFICE

I had a wonderful buying experience at Mercedes of Sarasota. Our salesman, Tucker Kittle was remarkable. He is honest, friendly and very attentive to your needs. Imagine a salesman responding to your message on his day off. Also, Jason Killingbeck in Finance was extremely helpful and followed up on issues we asked him to. Overall, this was a five star experience.

After a breakdown, my repairs were taken care of immediately. I believe that my bill said that I paid to have fluids topped off. On my way back to Pennsylvania we ran into 20* temperatures with some snow. My washer fluid stopped working like it had froze up. When I got home the temperature dropped to12*. I checked my washer fluid tank and it was frozen. I would hope that you had used antifreeze washer fluid and this didn’t freeze and burst my pump, tank, and lines.

Excellent polite service. Only negative was that the previously-made appointment (by phone) couldn't be found, but I was fitted in anyway.

On time and well done

Judy is so helpful. Thank you

I took my car ( C class 300/ 2018) to have one tire checked and the windshield wiper fixed. This last one is a problem going on for months The first waiting time was two hours. They did not have a car loaner, so my husband had to take me , so we went for some shopping. After 3 h I called , because nobody called me to let me know what was going on . I was told that they were finishing and still had to wash my car. So I went to the dealer and waited there, and waited for almost 2 hours. Nobody called or gave me any information while I was there.I had to go to the service advisor desk and ask what was going on. She kept saying more five minutes. I left after 5 1/2 h I had dropped the car. As I was riding I saw that each tire had a diferent pressure( they did not bother to check the pressure of the other tires) and the windshield wipers are still not working properly, despite the advisor said that it was changed . I am not used to this kind of service. I am new to Florida, and I am missing my RBM Mercedes in Alpharetta, GA dealer and helpful people. I am looking forwad to the end of my leasing. I doubt I would do business with this dealer anymore.

Courtesy of all persons with whom I contacted. The effort extended by several technicians trying to find the source of an unusual noise while driving. Found a suspected worn part that may be the source of the noise and immediately ordered a replacement part and scheduled the repair work. It was many people working together to resolve the problem. Excellent work.

If you can afford it

Loaner car unavailable so I had to rent an Enterprise car. I spent over $2300 so really think a loaner should have been made available or dealership should pay for the $200 rental fee

One of the best Mercedes dealerships we have been to. The service department was excellent. I especially liked the ability to speak directly with the technician. Our service manager, Randi, did an excellent job.

Very happy with my service experience. The team was friendly and my car was repaired while I waited. I would recommend this dealership to my friends and family

I personally have had a great experience with MB Sarasota. I recently purchased a new car and Alfredo was absolutely top notch and professional. I would highly recommend him to anyone looking to buy a Mercedes product. He is knowledgable about the product, pleasant to work with and a true advocate in the process. I will mention that there was a minor issue with the car shortly after buying it and it was handled flawlessly....which is all I could have asked for. My experience in the service department has also been fantastic.....I would recommend seeing Brett.....he is responsive, knowledgeable and professional.

Polite and efficient service. Everything done right the first time.

I tried to start my car and it would not turn over. I had to wait at least 2-3 minutes to restart the car and it eventually started. I went thru this process for 2 days. With no appointment, I walk into Mercedes dealership explain the situaton and they told me it would be at least a 4 hour wait. After about 15 minutes they service my car only to find that I needed a new battery. So I didn't have to wait the 4 hrs. They diagnose my car problem , replace the battery, wash my car and I was on my way home very satisfied.

Excellent Steven and ladies at loaner auto desk very professional and patient. The facility is beautiful. The cookies and coffee very good. My vehicle work was completed at time stated and washed. Thank you

They took good care of me

Sales and technical support people were great. we arrived at a good place on price and the technician who helped us understand the various options was the best. great experience at this dealership

The service representative (Brett) kept me informed on the status of my car. He also informed me after the service of car that the left side tires are wearing and keep an eye on them.

I have previously held Lexus as the Gold Standard for their excellent customer service department but I must say they’ve met their match with the Mercedes service people. Mercedes has exceeded my expectations with outstanding service and care!

Visit was made very pleasant dealing with my service writer Judy Schweitzer!

Great no pressure sales experience and a special thanks to our salesman Peter Bolduc for making the process enjoyable and easy. When it’s time to trade we’ll definitely be back.

Service time as less than expected,what a surprise,actually friendly

This is a great dealership. The service department, with the help of Courtney, exceeds my expectations.

Courtney got me In ASAP, even without an appointment. Service department runs efficiently. The waiting area is top notch. Overall it was extremely satisfying.

Went in for merchandise, they were very helpful!

Great experience! My second Mercedes purchase from this dealership

Recently had my ML350 Serviced at Glauser Mercedes. Everything from reception at Check In to picking car up at designated time was excellent.

Judy great service representative.

Brought our older Mercedes into dealership to have some work done oil change water pump ect. From the phone call to set up appointment to the time we picked up our car the service was top notch. Everyone. Communicated very well if they saw another issue they let us know right away they had a loaner car ready for us when we got there. Brett Ferucci and Scott Coyner helped us very much. Cant say enough about the top notch service will deffiently recommend and will deffiently be back for service again. Thanks Mark

It was a very friendly atmosphere everyone we came in contact with was great waiting area made it really comfortable coffee and hot cookies right out of the oven. I would definitely recommend and return for any work I need on my Mercedes they were very thorough about what maintenance we needed.

This was the best car buying experience I have ever had. The staff are wonderful, accommodating and make you feel like their most important client. Bought this car for myself for my Birthday and Grad School Graduation, they even delivered my new car with a big pink bow on it. I will do business again and again with Mercedes Benz of Sarasota.

Mercedes Benz of Sarasota is joke. Everyone that works here thinks they are the best thing since sliced bread. This place is filled with snobs. Everything from customer service to the service advisors is laughable. I reached out to service advisor Judy, she did not return my phone call but put off the call to another person in collision. This is female proceed to cut me off after every sentence. Mercedes does not have an on-site collision repair instead the use AutoNation and refused to give me a mere estimate in order to submit through my insurance and receive a rental. I find it ironic that Mercedes refused give me an estimate when I requested such and denied a rental. Take your business elsewhere. The staff at Mercedes of Tampa is much more helpful and friendly.

creating a service appointment was easy, simple with quick follow-up. Service advisor very helpful and informative. Saved me big bucks after he researched that my problem is covered under an extended warranty by MBZ. Have no problem dealing with dealer in the future.

C'est très très bien fantastique

Trouble buying cars here...2 years in a row

Randi doyle was so helpful and saved me some bucks

I’m from out of state visiting the area. My Mercedes needed a 10000 mile service. I pulled into the service bay and was taken immediately and service completed on time with the expected cost. Matt Cavanagh was helpful and courteous. Thank you Matt

Stephen in internet sales was extremely helpful and polite, wish all pre-owned car buying experiences were like this!

This is the second time I have been to M-B of Sarasota for service on my vehicle and they continue to earn my admiration. Randi, the Service Advisor assigned to my account, had all the paperwork prepared when I showed up and walked me through not only the work that would be performed, but also assisted with putting me in a loaned Mercedes to drive while my car was being serviced. The work was completed in the time promised and I could not have been more pleased.

Randi was extremely helpful and wanted to make sure my car was getting done in a quick time frame.

Jason as always comes through Quick fix on the fly worth the trip

Courtney was my service advisor, and as always was on top of everything. Excellent Service!

Experience was OK until hit with $799 Dealer Fee + $620 for registration after agreeing to price. Completely dishonest. If not illegal, it should be. Have purchased from Auto Nation dealership before and had better experience. If this is the way they all are, they have ruined their brand.

knowledgeable rep and service performed on time and completed a little early

I was having some problems with my windshield washer not working. Called and was able to get an appointment within a few days. Brought the car in and was greeted promptly and taken to my service rep Courtney. She processed my paperwork quickly and had my car taken back to start the appointment. I chose to wait and it was about the length of time I was told. They fixed the problem and washed my car as well.

Timely courteous service. I appreciate the fact they did not try to sell me some service I didn't need. Service rep was polite and honest.

Great experience purchasing from them and their service department. I had to take my vehicle in for service and they make you feel right at home. Great waiting area with fresh cookies being baked throughout the day and excellent coffee. I was able to work on my laptop comfortably while I waited. And even though the vehicle I purchased from them was not a Mercedes, they still treat you like you did! Highly recommend this place!

Unfortunately your service center provides very bad service. When I made my appointment to send my car for brake pads replacement, your service center told me waiting time is only 1 1/2 to 2 hours. I waited from 10.20am to 4pm. my car finally done but not even wash.... I never experience such a bad service and your staffs in the center can't even provide correct information to me. Between the wait, I did chase the staffs and they even send out the wrong car to me. Mistake like this is telling me that Sarasota Mercedes-Benz service center has a very bad management, compared to Mercedes-Benz service center in New York, Sarasota don't deserve any star. I advise you to communicate with other service site to learn how to provide better service for all your Mercedes-Benz Sarasota customers.

I had to be towed to this dealership when 90 miles from home. service rep, randi doyle, was helpful and professional at all times. she immediately arranged for a loaner vehicle and followed up with me as repair was facilitated.

Randi at Mercedes in Sarasota is so easy to work with ...

The experience was strong. The service specialist got me in and out in a quick and pleasant maner.

I love this location and the entire staff! I just bought a new car and used Mike to help me get exactly what I wanted. He was extremely professional and worked very hard to get me into my dream car. The entire staff treated me like family. I will be back after this lease runs out. It’s nice to be apart of the Mercedes Benz family they will absolutely take care of you!

A happy New Year place to visit.

The best Service Adviser at Mercedes SRQ is Steven Appollini! If he is not already your service guy, please request him.

I came in for an oil change and an estimate on a couple things. I was there 2.5 hrs and all I got out of Jason was I am going to check in it right now. An hr went by before he would come back and still know nothing. I have never had such poor service with you

Great customer service! Courtney was outstanding as my service rep. She went above and beyond to provide superior service. I would highly recommend this dealership!

Great dealership and service is terrific. always prompt and very courteous

They understand the concept of "customer service". Everything was handled in a professional manner.

When confronted with the situation, the DAY BEFORE CHRISTMAS, that the hydraulic hose on my SL500 had blown out, (which had SUPPOSEDLY been replaced by the Miami Mercedes Dealership a few weeks before), while my wife and I were visiting Sarasota from Fort Lauderdale, these people (Advisor: Jason), went the extra mile to fix this immediately. I can't thank them enough for addressing this ASAP and getting my wife and I back on the road.

Nice job, Robby was easy to work with and the van is perfect now.

Stephen Williams was great Jamie the general sales manger was awesome and finance got me a great rate and was quick and very professional much better than my experience at Lexus

Stephen Williams was great and Jamie the Sales manager was awesome finance dept was quick and easy to understand much better than my experience at Lexus.

Bobbie is my service representative. He is very attentive and always takes my needs into consideration when I bring my car in for service. My car was ready earlier than expected and every detail supassed my expectations.

I was looking for a preowned vehicle and found one that Mercedes of Sarasota had in their inventory. From the first step inside their showroom, I was greeted and treated as if I was buying a new Mercedes from them. The SUV was very clean and in beautiful shape. I made the purchase and the follow up and through on promises was impressive. Thank you for making this a positive experience!

I was looking for a preowned vehicle and found one that Mercedes of Sarasota had in their inventory. From the first step inside their showroom, I was greeted and treated as if I was buying a new Mercedes from them. The SUV was very clean and in beautiful shape. I made the purchase and the follow up and through on promises was impressive. Thank you for making this a positive experience!

Friendly staff and awesome looking cars

My experience with this dealership has been a nightmare that i never expected. I was in the market looking for a new car for my daughter while i was looking around the showroom floor I walked past a very young lady I believe she worked there by the papers and other folders she was holding. As i walked past her she gave me a very nasty look and said my kind doesn’t belong here and I was at a loss of words I turned around and walked straight out of the establishment. I have no clue what this companies policy is on racism but I will definitely be telling my friends and family/black community never to come to this dealership. and the employee I didn’t get a very good look at her face but she had a petite voice and brown hair with a color at the bottom.

The folks here at MB of Sarasota are terrific. Very efficient and friendly. I have brought my car in twice for service now, and both times have been a great experience. I relocated my MB from Pennsylvania to Florida. The dealership could not have been nicer.. They have treated me as if I bought a car from them (and I will do that soon). My service advisor Courtney Quinn was superb. Very knowledgeable and keeps you informed of whats going on.. ALL in all, IT could not have gone better. thanks!

On time, courteous. Nice loaner car. Good attitude. Good communication. Very satisfied.

Recall was done expediciously and very courteous.

Mercedes Sarasota service dept. supplied a loaner car during annual service review. Excellent.

The entire process was seamless-schedule appointment on line. Loaner car waiting when I arrived. The service and Brett was excellent!

Mr Jim foulkrod is a great asset to establishment.

Service fast and done correctly the first time. Get back a cleaner car than I dropped off. Friendly staff. In point of fact, I buy Mercedes because of the people at the dealership more than the actual merits of the cars, which are good vehicles.

I recommend using a Mercedes Benz Dealership for all recall & warranty work. However waiting four years to have my airbags replaced was just terrible. The whole Takata Airbag debacle is just mind blowing that we all were subjected to this for so long. I feared driving and never allowed my grandchildren in this vehicle. Then the interior surface of the windshield was covered with a white film, & I spent an hour cleaning it to be able to see out. I’d like my car back in the pristine condition I dropped it off in!

Courtney is a great help every time I visit this dealership. The work was done in a timely manner and very professional

I had a great experience At first. Ken was my sales manager, he was great answered all my questions and made the buying process easy. We agreed that the slits in the leather would be taken care of by MERCEDES-BENZ. Brought my truck in 2 days later picked it up perfect! Went to clean the truck myself and started discovering dry old blood!!!! So disgusting!!!! Now I know why there was slash marks in the leather, someone obviously was cute with a knife. I am so disappointed in MERCEDES-BENZ, how could you let a vehicle out on your lot without a full detail. I dont even want this truck anymore!!!! So frustrating!!!!!

Service was excellent. No issues or complaints.

I've been a customer for about a year now and each time I visit the dealer, it has been a good experience. My service coordinator, Courtney, is polite, professional and very efficient. I'm pretty happy with my car and the dealer.

Great place to buy a car, there was know pressure and know games. I highly recommend Mike Boykin as a sales person. Thanks to all at Mercedes-Benz of Sarasota.

They were terrific. First of all, it’s a beautiful, beautiful facility. Everyone is friendly and considerate. My appointment was for a recall of a part on my Smart for2 at 2:20 in the afternoon. I was a little late because of traffic, but my representative (Robby) was amazing. Took my car, some contact details and off I went to do some errands. It was an anticipated 3-hour service, but I got my call around 2 hours later. I picked up my car, it was washed and vacuumed and ready to go. Great service!!! Thank you!

was there for service. Much better since Jim Foulkrod took over as service manager. quoted $1,000 to fix trunk latch on my 2009 SL63 AMG which was absurdly high. also.... always get the feeling they are trying to sell you additional services. Lastly, received a call from someone in sales trying to buy the car as it is unique and in great shape. got back to me with a ridiculously low price of $24,000 when Kelly Blue Book says $34,000. Do they think people dont check these things?

M-B of Sarasota has a first rate service department. I had wheel wobble issues with my brand new Sprinter Class B RV. After being unsuccessful in resolving them at an RV center, the knowledgeable staff at M-B of Sarasota corrected the problem in one short visit.

Always a positive, professional experience!

Steve Appoloni is my designated service advisor and always takes care of my Smartcar. This time it was for a recall. I also asked him to mount & balance my Kumho tires that I had brought with me. And replace the rusted lug nuts with new ones that I had waiting for me in parts. I was disappointed with the car wash and vac. Also left with my left front turn signal out (it was working when I brought it in). I'm sure you'll do better next time I'm in. I worked with Scott Tierney at Bob Boast Dodge and Kaitlyn at Douglas Jeep. I'm a 28 year retail car veteran (25 in sales and 3 as a shuttle driver) :) ricky

Service advisor extremely helpful and got me in as a walk in

Marvelous !! I was looked after in a professional manner but everyone was very friendly.

Excellent parts service

Courtney Jordan amazing!!! She is so knowledgeable and helpful. I’m happy she is my Service Manager!!!

The place is clean and the employees are very helpful and friendly. The only reason I will not give it a five is because of the costs which are always on the high side . The prices seem to defy rational estimates of the value of the repair in my mind. It would be better to get work estimates that are more detailed and clearly outline the time required and the tasks, like you get from contractors or landscape workers. It always makes me hesitant to go to the dealers for service.

Everyone has been very friendly and easy to deal with. Plus when we've brought our dog in with us they've all been so kind.

The service and customer focus we receive from our service writer, Stephen, will bring us back to Mercedes Benz of Sarasota when we are ready to buy another car. I couldn't ask for better. Doug Francis

The worst experience ever! Brought in my car for an inspection, payed a high bill and got the car back with a broken brake light. This brake light is a minor item and wouldn't increase that bill very much, but get back a car from an inspection and a five dollor item isn't working anymore that is something what is not acceptable!

Randi, my service writer, is friendly, polite, efficient, business like, and understanding!

I’ve been to this dealership four times now and the experience is consistently poor. No one has ever greeted me whether I walk into the service department or on the sales side. Randi in the service center is very friendly but she seems to be the only one that is. Today I took my car in to get a new key programmed and asked them to check my tire pressure while it was in there before I was getting low pressure warnings. The tires are supposed to be 46 psi in the front and 45 psi in the rear. After I got on the road I discovered they had pumped up the front tires to over 46 psi and the rear tires had been DEFLATED down to 35 psi. Rather than waste my time to go back I just took care of it when I got home. After I had paid my bill, I was told my car should be waiting right outside the door, but it was nowhere to be found. Four guys standing around outside in the service area talking to each other did not bother to acknowledge me while I was obviously looking for my car so I had to track someone down. Finally, 5-7 minutes later they found my car in the back portion of their parking lot. So much for that first class Mercedes service! I get much better service at my local Jeep dealership. I definitely won’t return to this dealership for any reason.

Excellent customer care. Facility is modern. Good coffee and snacks. Clean restrooms. Bright waiting area with TV.

As usual outstanding service from drop off to pick up

We LOVE our new car! Our sales person, Ken, was excellent! He was prepared for our visit (we traveled to see the car), had the car in perfect condition in the show-room in case it rained and made the process fast and easy! The facility and employees came across clean, professional, genuine and high-end. Highly recommend this location to locals and those who are willing to travel to get their perfect car!

Randi Doyle is a delight to work with. My first time at the dealership coming from out of state.

We LOVE our new car! Our sales person, Ken, was excellent! He was prepared for our visit (we traveled to see the car), had the car in perfect condition in the show-room in case it rained and made the process fast and easy! The facility and employees came across clean, professional, genuine and high-end. Highly recommend this location to locals and those who are willing to travel to get their perfect car!

Randi Doyle is a delight to work with. My first time at the dealership coming from out of state.

This was the best car buying experience I've had!! No hassle, No pressure!! I went in on a Sunday to look at the 2018 E300, George the sales guy that came out showed me what I asked for, went over the features, functions and safety features of the car, I told him I was going to go home think about it and do a little homework. I called him Wednesday to schedule to come down and test drive it that day, which I did, looked over the car again ALL with NO hassle of trying to get me to buy!!! I then said okay lets look at numbers on this car and my trade in; this went SO smooth and easy I couldn't believe it!!! I didn't have to go back and forth hassling numbers!! George and the rest of the staff were AWESOME!!!

Efficient, professional, and polite

Thank you Jim & Brett in Service. Always exceptional!

When I arrived at Sarasota Mercedes with a flat tire after writing in a tow truck for over an hour nobody wanted to help me. I got verbally directed to agents who were unwilling to help and passed from one person to another. The person I finally got to help me was very good. Only redeeming part of the experience. The waiting room had no place to plug in my laptop charger. Not an outlet in site. There was no posted sign with the WiFi password. Just a bad experience overall.

Service advisor Jason was great however everything else about my first experience here was terrible. The person who sets up the appointments for the service center was very rude when I called to set up my appointment. She talked to me like I didn’t know what an oil change was and talked to me as if I was in the 1st grade. This was my first service for my car so I was asking questions and she couldn’t answer any of my questions about what fluids will be checked or what the service entails. After I dropped my car I was told they would vacuum the inside of my car and they did a terrible job at that as well. There were still a few small leaves in the car and I was not happy about that. As I stated earlier this was my first time here and I’m not impressed with the dealership at all

Heidi and the Finance Representative maintained their professionalism, honesty and did make the entire process awkward by trying to force me to purchase additional services/products I did not want to pursue. I would definitely recommend the dealership to my friends and family, especially to work with Heidi.

They have discontinued the discount for vintage mercedes . In addition they charged a fee to put tires on that I bought from them. When you pay 157 dollars for an oil change for a 1998 Slk it gets your attention. I have never had my slk serviced anywhere but a dealer but must reconsider . The service was fine and my advisor excellent .

So today In the car wash. The roof antenna cover was damaged at a drive through wash I went directly to MB of Sarasota on clark Rd Took the cashier ( retail ) my vin number and explained I needed the plastic black cover The cashier departed and came back to explain they was out of stock. But Jacksonville had one and it could be here in a couple of days I was excited that I’d even get that soon. So I Agreed to purchase and wait. That was until I was In formed it was nearly $ 600.00 dollars. Now this is that little black shark fin looking thing that covers the inner workings The cashier said it was $600.00 and I was in shock. I explained I’d look on the internet first and return if I couldn’t find it Well I found it for $7.88 to about $50 dollars. I bought the 7.88 and it will be here in a few days. Yes MB are expensive cars. But that is highway robbery and I think everyone should be very careful and web research your estimates and invoices. Because they will take advantage of the elderly As well.

Purchased a 350GLE. George Hajal was our salesman. We had a great experience from start to finish.

Being served with smiles & courtesy

My 2016 GLC 300 incurred a blowout on I-75 just south of Sarasota, so we contacted this service center for a replacement tire. As the car was also due for a 40K-mile service, I asked if that could be performed at the same time. Both requests were accommodated in under 24 hours, and they even provided an excellent loaner car overnight. Excellent service!

Once again, between the service manager Jim, the service writer, Jason and the mechanic Bill, I was treated excellently and the car was serviced perfectly. Not disappointed.

Prompt service... courteous

Awesome service

very great service very professional.

Everybody here is friendly and the place is very comfortable. They're always checking up on me while I'm waiting for my car to be maintenance. Have been driving my care for a few years now and so far so great, no issues besides the occasional check ups here and there.

Their professional approach to your needs and making sure they are met.

I drive 1-1/2 hours to the dealership (from Sebring); and instead of just wait there for 3 hours they give me a ride to St. Armands Key and I have a very nice lunch at Columbia Restaurant. Very civilized.

Bait and switch, really disappointed with their scammy tactics. I thought this was a luxury car dealer, not a buy here pay here...

Go in for a car and just haggled and messed with, Bad business here go elsewhere

Courtney Jordan Assistant Service Manager is so nice to deal with your service requirements

Great place and nice workers

good experience with miss haber

Thank you to Jason Lewis, Asst. Service Mgr. for taking great care of me with my tire problem. He is so helpful, friendly and always gets me into service in a timely manner. He goes above and beyond good service.

Other than updating the software codes, no one could tell me why my charging system failed. The service advisor and mechanic did all they could do and I did get a loaner so I can’t complain, but reliability is a top priority for me. I hope the problem is fixed.

Great service and buying experience. Rick and Jason were both incredibly helpful and easy to work with.

Peter Bolduc in Sales was outstanding throughout the entire process of leasing our 2019 E300. He was very quick to respond to emails/calls, took into account all of our concerns, and did so with the most respectful attitude. Absolutely referring friends and family to him in the future.

Peter Bolduc in Sales was outstanding throughout the entire process: he was very quick to respond to emails/calls, took into account all of our concerns, and did so with the most respectful attitude. Absolutely referring friends and family to him in the future.

Sales staff was amazing. Very thorough and helpful. Surprised at the add on cost when I went to make payment.

the best experience I have ever had at a car dealership. Perfect from beginning to end.

Purchased a new GLE350 in Sarasota Florida even though we live in Texas. Bought there because of a great price. If we lived in Sarasota, we would recommend this dealer to anyone because of the great dealership — friendly, courteous and knowledgeable staff. Too bad the car was not free from defects. On the way back to Texas we discovered the passenger seat massage function did not work. Certainly not happy about that.

Brought my Smart Fortwo in for a recall. The people I dealt with couldn't have been nicer. The waiting area was comfortable and the job took less time than estimated to complete. Overall, a pleasant experience.

My Service Representative "Randy" is the best!! Car wash could have been a bit more thorough. Rim's were left really dirty.

Their staff is first rate and they offer incredibly personalized service. They understand the needs of their customer. Stephen Williams our salesman and John Zuccolo, Product Conceirge, were outstanding.

Sales person was a pleasure to deal with, a friendly attitude

Mercedes put in for routine maintenance. Sarasota dealership has always treated me right. It is always a pleasure to visit the dealership.

Very good. Service at this dealership has always been excellent.

Our purchase experience working with Anthony Poignard was a pleasure! Very easy going personality with knowledge and guidance to make our buying experience as comfortable as if sitting down for dinner.

Simple and easy,friendly personal,everything went before,when getting service

The facilities are very nice and the staff is very helpful and accommodating

Very friendly Response back is very quick Very service/customer oriented

I was greeted in a timely manner it was not pushy and very informative the salesman was very pleasant

Everyone is very knowledgeable from the people that answer the phones and roadside assistance he was at my house right away tested the battery and put a new one in UNDER WARRANTY. Anthony was polite, courteous.

Great sales and service.

good friendly experience. We will definitely be back. Good staff

Quick and courteous Please provide a review of at least 50 characters

Very pleasant experience. Was not getting a satellite signal and after a lot of different tests, the antenna was replaced. The service was excellent and everything from constant updates to getting a loaner vehicle was handled very professionally by my service representative Andrew. I will use MB of Sarasota service in the future and highly recommend them..

When I arrive at the dealership, my service representative, Jason Lewis, knows why I am there, has all the necessary paperwork prepared, and has my loaner car ready to go. He calls me when my car is ready for pick up. No hassles. No worries. I could not be more pleased.

I will be brief and to the point or narrative of my experience will take pages. I’m not one to complain in social media unless it is warranted. As a professional in the service industry for 30+ years, I can state in a brief synopsis that my buyIng experience at MB of Sarasota sermed to be OK at first, however it kept declining as visits progressed and ended in a horrible car buying experience overall. Sales specialist Rick Chang was accommodating somewhat at first until the deal was signed and afterwards this gentleman acted as if he was doing me a favor, even to ask me to leave as I was last customer in dealership on a Saturday eve, stating his boss had to go??? A walkthrough and explanations of vehicle was virtually non existent! GM contacted me, only to tell me I got a “good buy and they gave me a good deal on my trade” besides all excuses and justifications- totally unacceptable!!! The only associate in this entity that provided a true WOW factor customer service was Debra in the finance dpt. Kudos to her- otherwise they had lost a loyal MB customer. If shopping for a MB, please visit Fields MB of Lakeland- prices may be a bit higher, but most definitely worth it, due to GREAT customer service skills. Fields came to my house 1 hour 20 min away to program my garage door opener, while Sarasota MB only 35 min away, told me they couldn’t because it was not their territory and needed to contact Tampa MB!??? When I contacted corporate customer service- they completely denied such statement. Overall this dealership is in urgent need of some customer service re-training!!!

I have dealt with Bobby and John Z and they are both professional and knowledgeable.

Had expected to be a few day process. But since I did most of the paperwork on line. The team at Sarasota Mercedes Benz had me driving away in less than 2 hours including my test-drive. TYVM Peter B, Stephen W, and Deborah!!!

Excellent. Loaner was available and car received as promised. Service professional. I thought the tires were a little overpriced when compared to similar tires available when shopping on the web.

Very courteous, professional, excellent communication, Randi explained everything about the repairs in great detail.

Service was good but frustrating with the wrong parts being sourced and having to wait several days for the right parts.

Very happy with salesman Alfredo. This is our second purchase from him and he will always be our first visit when we are ready to buy another new car. He is very personable, friendly and caring. The best.

Great service

Ernie Withers General Manager, and his staff at Mercedes Benz of Sarasota, including the salesman Stephen Williams and the Dean the Pre Owned Manager and Jason Killingbeck the Financial Director , are all true professionals that made my purchase this week the best experience ever ! They are all true professionals and that comes from someone with 46 years sales experience, who prides herself on exceptional customer service in my Real Estate Field. Thank you all for such an incredible experience. Angie Edwards

Having just relocated to the Bradenton/Sarasota area, I had to trust the suggestions of my new neighbors when I asked where to go for service for my SL500. They didn’t steer me wrong! Mercedes-Benz of Sarasota was fantastic from start to finish. I used their online appointment tool to set my initial appointment, which was very simple. You not only receive an email confirmation, but a follow-up call as well to review your current needs. They even offer you a courtesy car should you need one. Everyone I encountered upon arrival was professional and accommodating. The facilities were spotless, bright, and very inviting. My service manager, Bobby T., was friendly, knowledgeable, and explained everything on the comprehensive diagnostics report. The repairs were completed that same day and I’m thrilled to have my roadster back up to par. I highly recommend them for anything you need for your Benz.

excellent service, excellent dealership. if you want top notch service ask for Randi. shes the best.

This was for a recall And there was no charge for the service

Excellent service as it always is. Judy does a magnificent job. A great dealership.

I am very happy with work done. The Service Advisor was very pleasant and the car was ready when promised.

Buying a car at MB in Sarasota is an experience like no other. Huge shout out to our sales team of James H and Shaun, and to Dean for the best trade-in value around. Also great service by financier Jason. We kept you all there very late on Saturday but you saved the day for us and we cannot thank you enough. We very much like our car!

I am very impressed with everyone involved from the first minute we walked in . Everyone involved was top notch. I could not have got better service anywhere!! And my GLS 63 needs no explanation! Debbie Czajkowski

Service was great and completed in a timely manner

Was shocked they could take us as a walk in, and did the repair in a reasonable amount of time

Routine maintenance visit was completed in a timely manner.

MERCEDES BENZ of SARASOTA IS BY FAR THE BEST AUTO DEALERSHIP I HAVE EVER DEALT WITH, AND HAVE HAD THE PLEASURE TO NOT ONLY PURCHASE A VEHICLE FROM, BUT HAVE THE GREAT SERVICE, SALESMAN AND STAFF BE SO ATTENTIVE, ENGAGING, KIND AND PROFESSIONAL IN EVERY MANNER ... THE SERVICE DEPARTMENT IS EXCELLENT, THE DEALERSHIP IS IMMACULATE AND STAFF GREAT � SO YES A 5 STAR � RATING FOR MBOS! ... Pastor Mark Sedacca

Service rep. was professional and treated me fairly.

Courtney always provides top notch service, and is very personable, besides. She always goes beyond my expectations in service.

Took too long and had to leave it due to the doors not shutting correctly the first time I tried picking it up.

Wow... Just read Bob Ruff's review below...I don't know him...but I absolutely agree with what he says! Randi is amazing...explaining what will be done in detail...because I asked. She...and the entire staff...from the moment I drive in...until I pick up my car...ALL people are awesome! I love my car... and I love the treatment/service/personal care that I get from everyone! Thank you 💗

Service experience was pleasant, they were organized and efficient, staff were attentive and courteous.

Everything was completed perfectly!

Very good service overall in an unforeseen emergency including the MBRACE service.

Incredible experience from presalesto purchase to teaching me about the plethora of features in my new car. Thank you

The service and wait time was great. I will schedule again.

James Kneski, who sold me the car, and Oliver Souris, who helped us finance it, were both exceptional and exemplified what a car buying experience should be like. After speaking with dealership after dealership to find the car I wanted, I was relieved at the professionalism and genuine desire to help me that I experienced at Mercedes-Benz of Sarasota. Though the vehicle I purchased was used, I was treated as if I'd just walked in requesting the top of their line. I honestly can't thank them enough for the hospitality and service, and I look forward to a long-lasting relationship with them!

The overall experience was good, we test drove the suv which we had liked however they didn't have much that fit into our criteria for inventory, i believe that was part of mercedes fault as well for not making a car with all the features. We wished they would negotiated more since there was a dealer in tampa who kept dropping the price but sadly didn't have the color. Our biggest upset was with financing, I don't know which credit reports they use but our scores were way to low according to them and I pulled my current scores from 3 banks and they all reported my score being much higher (100 pt difference) versus what they used. That left a bad taste since we never ever had any issues before with any other cars or our mortgage etc. Overall the experience is decent, the staff that works there are friendly and they do try to cater to you, but I feel when it comes to naming a number/competing and checking your history that needs a bit of revamping.

Exceptional sales staff and finance manager. Mr. Poletti was very knowledgeable about Mercedes. He made buying our car a pleasant experience.

Great service. Judy is wonderful!

Make sure you thoroughly inspect the vehicle if you are going to buy a used car here because they may not. I bought my car (2015 BMW) in November and have recently discovered that the wiring harness beneath the passenger side seat has been chewed through by the previous owners dog and shows that there have been repair attempts (splicing back with electrical tape/crimps). A month after buying it, the passenger restraint system malfunction alert came on and I took it to my local BMW dealer as it is still under factory warranty who misdiagnosed the problem, fixed the seatbelt buckle, and now it has occurred again and upon looking under the passenger seat this is what was found. I called the salesman I bought the car from and he told me to bring it in and it should not be a problem as I purchased an extended warranty. So I brought the car in and explained the issue once again to the service department. After waiting for the individual departments to discuss the issue amongst themselves they told me they cannot help or be responsible since I bought the car 7 months ago and it’s not like this happened a month after I bought the car (although it actually did). Then I get the typical good cop/bad cop scenario with the sales manager popping in to say he could cover half out of good faith. The car DID malfunction a month after buying it, and I did what I was supposed to do and took it to the BMW dealer because of the factory warranty. When I bought the car, it was pointed out to me that there was damage from a dog on the seat handle, but reassured that it was strictly cosmetic. This poses a safety concern as it effects the passenger restraint and airbag system and I don’t feel I should be held responsible under any costs when this is the car I was sold. “Good faith” would be fixing the problem that unknowingly came with my purchase of this car. While it may not be the dealers fault, it certainly isn’t mine. I even bought an extended warranty through their Mercedes-Benz autonation to be assured this car would be fully covered for the life of my ownership. This is the first car I have ever purchased and I was excited to have found what I thought could be a dealership I would use again in the future. However, I will NEVER buy another car from here

Exceptional service. From the time I arrived to my car was finished being serviced. The environment was good. Enjoyed the fresh baked delicious cookies

Our Service Advisor, Jim Foulkrod, is wonderful. Plus, the service floor is always immaculate. This detail speaks volumes about the overall quality of the dealership.

I was in the market for a gently used CPO SL Went in to see Alfredo (my brother haas leased from him twice). He didn’t have what I wanted in stock and told me he would find one for me. Over the course of a few weeks he sent me some listings and I would reply via email as to why they weren’t the right one for me. He LISTENED to what I said and narrowed the search. He did not bombard me with emails or phone calls. Recently, one came into the dealership that he thought was a match and he emailed me. It was a perfect fit. Priced fairly, I was given a fair price for my trade, and the buying process was very low key and easy.

Train your staff better and tell them not to lie.

I just leased a brand new 2018 E-300 at the Mercedes Benz Dealership in Sarasota (Autonation). The entire process was fantastic! The site team was extremely helpful and "on point" on any details about my new vehicle and the finance process. The site team, Jamie Muldoon (Sale Manager), Stephen Williams (Sales Associate) and Jason Killingbeck (Finance Director) were extremely helpful. This is my second purchase at this dealership and again another wonderful experience. Special Kudos to Stephen for his support and dedication during this entire process. The drive from Lakeland, Fl is definitely worthy when the service is simply awesome!

From initial contact through the delivery of my new Mercedes, the service was excellent. I would like to call special attention to Debra Hodgsen whom re-shopped my loan after I left even though she had procured me financing for a better interest rate; and she got it! This was especially a very nice surprise when I returned for delivery of my new car. The internet sales team was also excellent. When I initially went to Mercedes Benz of Sarasota the three cars I was there to view were ready to be viewed. I would recommend to anyone who is a fan of Mercedes Benz to make this your one and only stop for your purchase.

When you buy a luxury car, you expect it to be build solid, giving the riders an excellent experience. I won’t disagree that’s why we bought a Mercedes, but the reason we continue to want to own Mercedes, has to do with the way we are treated when we bring our car in for routine maintenance or just a routine car wash. Starting with our Service Coordinator, Steven Appolloni, who is on top of everything our car needs to have done, through the outstanding mechanics and the team that greets us when we bring our car in. It’s outstanding from any metric you want to use to judge it. Thank you for the personal care.

I've been using this dealership for many years and never had any problems with service. They get you in and out quickly. If they find something that needs attention, they will let you know, but not put pressure on you to have it done right then. A couple of times I have gone in for regular maintenance and they have discovered a recall or warranty work and they were right on top of it. Even provided me a loaner car. I definitely have had nothing but positive experiences and highly recommend Mercedes Benz of Sarasota.

I had a most pleasant buying experience and Scott Tiernay was extremely helpful to me! Thank you in every respect.

Like the new car. The process was fairly easy. Personnel were very pleasant.

Just purchased a car and the experience could not have been better. Thanks Will and Oliver you guys are great!

Prompt service, met expectations, expensive, service manager did a good job

Very nice lounge, while you are waiting to complete a deal.

Excellent service - no appointment, yet someone assisted me immediately and found the problem! I bought this vehicle from a friend who DID purchase the car from this dealer.

Great attention to detail. Quality service. A pleasure to deal with

As a consistent Mercedes-Benz owner since 1989, I certainly appreciate, and got used to the excellent service I have received by Mercedes-Benz dealerships in other parts of the country, and since 2013, I have been getting the same level of service at this dealership.

This was my first experience with Mercedes of Sarasota. I brought my RV in for 10000 mike oil change. I found their facilities to be well laid out and the personnel to be professional and efficient. I will definitely return.

An experience you expect when purchasing a luxury vehicle...perfection. My salesman, Will Bean was outstanding. He knows his stuff and he knows his competitions' products, a very useful combination. Will was patient and generous with his time. Very low key; no pressure. A great guy. The finance manager, Oliver Souris, was very thorough. This was my first lease, Oliver calmly repeated his explanation of the paperwork until I understood. He has the most charming demeanor. Next, I met with Chris, the delivery specialist. With all the technology in new cars, time spent with Chris was most helpful. He explained all the bells and whistles in a very unhurried easy manner. Mercedes Benz of Sarasota is very lucky to have such extraordinary employees, who make their clients feel so valued.

Scott was great to work with on buying this car he made it an easy process

Purchased a former rental car and it had hidden damage. They worked with me and repaired it to my satisfaction :)

Thanks to all who helped make my brake repair an easy experience.

Mercedes Benz of Sarasota is now part of Auto Nation, so philosophy is great. George L, salesman, and Deb in finance were both fantastic. George had our car ready at the door for a test drive when we arrived. We took the drive, loved the car, and started the deal. George gave great pointers on buying a used car, and helped us move through the paperwork quickly. Same for Deb. She used our bank for financing, and actually got us a slightly better rate than our pre-approved rate. George and Deb presented options but did push us to upsell on anything. They treated us like we were buying a $200K Mercedes instead of a used Kia. Would highly recommend them to anyone.

I was not planning to purchase, just doing some research but several hours later I drove out with the perfect car! Everyone at Mercedes-Benz of Sarasota was welcoming, professional and helpful. I felt secure and comfortable with my purchase because they were so thorough and careful. Thanks!

Purchased a used vehicle in April; very smooth and easy process from beginning to end. Everyone was very helpful and knowledgeable. I would definitely purchase from them again!

We recently bought a used Kia Cadenza from Mercedes Benz of Sarasota. This was, by far, the best dealership experience of my life. George L, the salesman was extremely friendly and helpful. He had the car pulled up and waiting for us to test drive when we arrived. We loved the car, and the deal was fair. George gave great pointers and helped us work quickly through the paperwork. Deb in finance was also phenomenal. She was efficient, friendly, and presented options without pushing us to upsell. She got us a fantastic finance rate, better than I could get myself with a bank pre-approval. It really felt like George and Deb were on our side the entire way. We were on our way in our nice used Kia in less than 3 hours total. What a great experience!

Customizes repairs to what is actually needed with regard to custimer's has of vehicle.

Great buying experience! Staff was always in touch during the process of reviewing and concluding the purchase. No complaints!!

One of the easiest and most enjoyable car buying experiences I have ever been through. Ken was very friendly, professional, and most importantly low pressure. He showed the vehicle, I liked the vehicle and bought the vehicle. Can't get much easier. Deal was finalized by Deb in finance. Again, proffesional, courteous, and explained all the documents and available options in a very clear and comprehensive manner. I would not hesitate to do business with again and will definitely recommend. Thanks again Ken, Deb, and Mercedes-Benz of Sarasota.

Everything was satisfactory. Wait time longer than expected due to large download of nav update, but Bobby came in and explained it.

Overall a good experience. There was an additional service that was not mentioned on the phone when I made my appointment - an extra $164 cost associated with the B1 service. All work should be mentioned up front. There shouldn't be any surprises when you arrive at the dealership. Car shuttle service to a local mall was a nice convenience instead of having to wait in the service area.

Very good job I had purchased a vehicle from a dealer in Orlando and in route home my service engine light came on I only had a few days to return the vehicle under their warranty so getting in for service and having report back within one day allowed me to make the decision to keep the Mercedes thank you very much

They came out within 20 minutes to replace my dead battery. Technician was knowledgeable and courteous. Reset all and tested before he left

Everything about our experience with Mercedes Benz of Sarasota was great. Everyone we worked with was very professional.

Service work completed on first visit. Good experience.

While I was having my E350 serviced, I was negotiating purchase of a SUV. The service was excellent and was the efforts of the service adviser Bobby Tomasian. The sale Associate, Shaun Mathis was quite knowledgeable and efficient and made me feel that I got a fair deal. Mr. Mathis helped me choose between several models and was quite pleasant to deal with

They were FAST and very honest with a repair! Clean facility and great cookies!

Bobby Tomasini is very knowledgeable and answers my questions in understandable terms.

Assistant Service Manager, Bobby Tomasini, Jr. was extremely helpful, understood my problem and repaired vehicle quickly. High recommend Mercedes-Benz of Sarasota.

The results of the service, the coordination by my Mercedes Advisor, and the quality of the repair were all five stars.

My experience was excellent. I am not from sarasota and the service department treated me like I was one of their best customers. Thank you!

first class treatment as always; applied discount even though it technically expired.

My car was serviced fast. Very helpful service department: they found appointment on a very short notice.

Exceptional purchase experience from start to finish. Professional, respectful and courteous staff. Very knowledgeable as well. A definite 10+ rating!!! Thank you all!!!

Randi Doyle was great, She explained what would be done, reviewed my concerned and got me in and out quickly.

Excellent service experience with my BClass electric drive at the MB Sarasota. It was such a contrast to the experience in Ft Myers MB dealership who told me don’t come because we don’t service electric cars

Good experience while getting service at the dealer

We Were very pleased at our reception at Mercedes Benz of Sarasota right from the start of our inquiry about the 2013 Chrysler town & country. Mr. Steve Oliver was most courteous in greeting us and seemed very knowledgeable about the car we were looking for having previously viewed it on line. He showed us the car and took us on a test drive while explaining the various details of operating the car.

Prompt and efficient service. Even washed it for me.

My ML 350 was in for an overall checkup and a look at the gimpy tailgate. We were greeted cheerfully, the courtesy driver was prompt and informative and the work was done quickly and thoroughly.

I attempted to purchase a Mercedes Benz GLA 250 from several dealers but could not agree on price. I was ready to give up but friends and family said keep looking. On what was probably one of my final attempts I found this stunning Kryptonite Green Metallic GLA 250 at Mercedes Benz of Sarasota. We negotiated a deal over the phone and through texts and e-mail’s. The car was all that they represented it to be as was my trade-in. As a result the deal closed without a hitch. This is my first Mercedes and I couldn’t be happier with how this deal came together. Thank you Mercedes Benz of Sarasota for making this purchase an amazing experience.

Excellent service - However this survey is annoying (why need for 50 characters of comment??)

I had scheduled 20k service and would wait. Was advised should take 2-3 hours. Arrived at 8am and departed at 1:30. Also found out Sprinters do not get the free wash.

As a first time visitor to this dealership I could not have been treated better. From the start, their prompt attention left the impression there was a genuine interest in resolving my needs. Even though I am nearly 2 hrs driving time to this dealer they will be the place I will turn to for future service needs. Thanks to Randi Doyle for making me feel welcome!

Nothing unusual. Brought car in for first service. Everything went as expected. Loaner ready and my car finished on time.

My 10 yr. old Lexus SC430 was severely injured (Totaled) in an accident two weeks ago... my husband found the perfect replacement at Mercedes-Benz Sarasota! A Mercedes certified used SL550... He contacted Rick Chang to have it held. We live on the other side of the state, and because of injuries sustained in the accident, we were unable to get to the dealership until yesterday... Rick Chang worked with us to secure the care until I could drive it and fall in love with it! Thank you Rick and Jason for making our purchase painless!

I've used Mercedes Benz of Sarasota for maintenance and repairs of my E350 for 6 years. I always walk away feeling ripped off. I bring my Hyundai for service at the local Hyundai dealer, get the usual oil change, fluid check and tire rotation and walk out in under an hour...never over $50. Plus, truly courteous treatment. At Mercedes? The same service takes 5 hours and over 7 times the Hyundai price. Plus, at Mercedes I stood around for 10 minutes to drop the car off and over 20 minutes just to pick it up. I think they believe they're something special...they're not. I'm tired of it and done with it.

Well looked after by Jason for the 30k service on our ML-350. A loaner vehicle was provided and the overall experience at the dealership was very pleasant.

I purchased our E350 just two years ago. I went just to look and, to my surprise, drove home in a new Mercedes. My wife thought I'd stolen it! They made me a tremendous offer, I accepted, and the next thing I knew, my tag was in the car ready for my trip home. At 20,000 miles, our car was just serviced, and a "loaner" was given to us while the work was being done. Our Service Manager was Jim, and he was great. The Mercedes is without a doubt the finest car we have ever owned- I'm glad I "just stopped by" Mercedes Sarasota "just to look"!!

Steven did an excellent job of getting me in and out quickly, very pleased with the work performed.

This is a fabulous dealership!!! Everyone was so friendly and helpful!!! Dave Hannon was our salesman, and he was AWESOME!!! He spent so much time with us, making sure we got exactly what we wanted!!!! We'll definitely go back to Mercedes of Sarasota!!! Thank you, Team!!!

Remarkable dealership. Every department I deal with performs in an excellent manner. From sales through service. Bill, "my mechanic" is truly outstanding. Service advisors are a pleasure to work with. Everyone gives outstanding and personal attention. This is a place where Service sells the cars.

Took my ML350 for a software update. Randi was so helpful made my whole experience a very pleasant one.

Informed service adviser, Jason Lewis rattle in dashboard and left car. He called next day and Said it was sun visor and needed to order part. Next day part arrived. Jason called and said fixed. Picked up and first block from dealer rattle still there worse than ever.

I really like Sarasota Mercedes, I bought my SL 550 Milla Miglia in Wisconsin and brought it here. They treat me like I have been their customer for years. Getting an appointment is super easy and check in is quick. I got to the dealership, checked in and left with a loaner Mercedes in about 15 minutes. They care about my time. I have another brand and took it in for the same 20K service. That took one hour to checkin and get a Hertz loaner, not the brand I have. Actual service was perfect, but the people here make the difference. I'm glad I am a Sarasota Mercedes customer.

Not as expected from a Mercedes Benz dealership. Windshield remains marred from previous repair attempt. Education of car's features are totally inadequate. After a year, there are many features that are not being utilized for lack of education.

Courtney is wounderful. She always makes sure the customer is satisfied.

It was a pleasure to work with Steve and all the others

Went to look at a car based on being able to drive it which salesman specifically said on phone that it could be driven. Arrived there to find that it had not had any dealer prep and could not be drive.

I went in to lease a 300C Coupe. No hassle no high pressure. The car I put together on line is exactly what I got, for the price quote I got on line. No nickle and dime stuff. They were very generous.

Moving to the area recently my 2005 MBZ needed an "A" service. Anthony the service rep was fantastic and the work was done, while pricey quickly and professionally. Curious as to MBZ sustainability objectives and a dealership that had zero recycle bins for plastic water bottles, aluminum soda cans,and uses styrofoam coffee cups. Not a good match here with MBZ/Daimlers main objectives to minimize impact on the planet.

Good price for awesome car!!!Best APR rates for financing.Very happy overall.

We purchased our GLK 350 from this dealership and purchased the pre-paid maintenance program. All service has been done at this dealership and always with a vehicle loaner which makes it very nice especially since we live a little over one hour away. This last time, our Service Manager told me that we were missing 5 lug nuts from our wheels, but that they had secured them for us without purchasing $400 for the 5 missing nuts. This seemed nice until my husband reminded me that we were missing 3 after they installed new tires for us a few months ago (on the driver's side). He had also just washed and detailed the car 2 days prior to this service, and noted no additional nuts missing. Not sure why we keep loosing these after having the vehicle serviced, so I asked the Service Manager to check on it for me, especially since the replacement nuts are now mostly on the passenger side.... Unfortunately, there has been no response to my inquiries.

First rate facility and service team. Repairs took longer than expected, so they provided a high quality loaner

I did not have my car for three days Ilooks like everthing is not working correctly

The guy who checks you in for service at the drive, skinny guy with dark hair, more interested in buttering his bagel at the work station than greeting customers. Always a frown, never a smile. Weak link in a good chain.

I had what appeared to be a sensor problem related to DEF fluid on my GLK250 BLUETEC diesel. Although it was late Saturday afternoon Anthony Evans invited me to come over checked it in and gave me a loaner. In a couple of days I was called to come and pick up my car. I could see from the work order that the technicians had to do extensive work on a software program. The car was still on warranty so there was no charge at all. I am very pleased with the attitude of the service personnel at Mercedes Sarasota and the competency of the technical people. Edward Mckeogh

We had a very pleasant transaction at the Mercedes-Benz Dealer of Sarasota. Excellent customer service.

This a great place - service is excellent! Drop off was so easy!

The experience was great, and Jim Foulkrod was very knowledgeable. I would recommend Sarasota Dealership to my friends . I did not have to wait , I was in and out with loaner in few minutes .

Totally pleased with the service manager, salesman, and loan manager! Exceptional service in all ways.....

Scheduled a Sevice only on my E400 and was preformed as expected.

Great service department; they got me in quickly, kept me informed during the service period and gave me a new 2018 GLE to use while I waited (with only 17 miles on it....!). Nice dealership. I'll be visiting them for my next purchase!

I am very happy with my new Mercedes GLC, and the drive to Sarasota from Naples was worth it. Rick did a great job in selling me this new car and working with me on a trade-in. My only suggestion would be that they hadn't kept me waiting so long while waiting for finance to sit with me. I wasn't even aware that they had a room with snacks and drinks until I was "hangry" and asked because I hadn't eaten all day. That would have been a very kind gesture had they shown me much earlier in the day. Otherwise, it was a great day and I was happy to celebrate the New Year with a New Car.

Very efficient service on a busy day. Convenient attitude and comfortable waiting facilities

I brought in my 2014 S550 because when I back up the car the brakes make a very high pitched screeching noise. This always happens in the morning as I back it out of the garage and from time to time at different times during the day. They never make a sound going forward. Of course, the technician never heard the noise. So I left the car overnight and the next morning the technician couldn't hear the noise. I took the car home and it continues to make this very LOUD screeching noise when I back up. I was assured that the brakes are in good condition and are a way away from needing to be replaced. It is a frustrating situation to the point that other people that hear the noise question if the car is safe. The explanation of moisture on the disc can cause this just hold in this situation. The previous S550 never made a sound parked in the same garage. I have to think that somewhere in the world of MB there is a solution to this problem.

Overall I was pleased with the buying experience. There were a couple of minor things that might have been better. The car came with only one key. I was told I?d have to go to the BMW dealership for a second key. There was a minor repair to the door handle It was caulked and left sticky after I asked if it could be cleaned up.

Thanks for all.and the recommendation [Jason Lewis]keep up the good work.

Excellent dealership with excellent people. Very well organized service area.

So, I took my 2011 R350 in for B service last week. Told the service writer the rear brakes were squealing when I backed up. I was advised that the FRONT brakes and rotors needed replacing, but that the back brakes were fine? So, $1600 later, when I picked up the car, before I left, I checked to see if the squealing in reverse had stopped...you guessed it, still squealing. I went in and got the service writer who agreed and took it back to the tech. Tech insisted there was nothing wrong with the rear brakes, but said the only way to get rid of the squealing was to replace both the pads and rotors? You tell me if that makes any sense. If there?s nothing wrong with the brakes, why do they need replacing? Advisor thought that was ridiculous also, as he offered to do them for parts only, but I think I?ll go elsewhere for service from now on.

great warranty service with highly knowledgeable people clean working facility

My service rep, Judy Sshweitzer,is deserving of an excellent rating, she always takes care of my car and me in a friendly personable manner. I especially like that she has techs who work specifically with her. She and her tech team have always kept my car in excellent working order. I rely on her and her team of professionals.

Good service and friendly associates. A pleasure to see a clean dealership.

Worst service department experience EVER! This dealership is hands down an utter embarrassment to Mercedes-Benz USA.

I have to tell you that we have purchased five vehicles in the 13 years we have lived here and this was truly the best buying experience yet!!! Your internet rep, Scott Tierney was top drawer. We did not buy a Mercedes but we were treated like we did by everyone involved. We have had at least 3 followup calls and a couple of emails thanking us for our business. After spending 40 years in auto sales and management in the Washington DC area, I know how I would like to be treated and MB of Sarasota was an automobile buying treat.

I am very disappointed in the service I received at Mercedes Benz Sarasota. Arrived at & 7.45 AM and left at 11.20 AM Over 3 1/2Hrs.ti install 2New Tires. Just Disgusting

Courtney, Immediately took charge and took my car. I had been consistently loosing air in my right front tire and I thought it was due to the change in temperature. After spending $3 for air in the morning when I came out from lunch the tire was down. I drove over to Sarasota Mercedes Benz and within 90 minutes I was back on the road.

Cesar, Davian, and Alan were great to work with . I dropped my GL450 off for service ,with no intention of buying a car. The process was first determining the model E400 or C300 so entailed driving a number of vehicles . Once we decided on a C300 , we purchased a 2017 loaner with 2500 miles at a pretty good discount to a new one.

When I called your dealership regarding my Sprinter and it's ABS warning light, I was told it was under a recall and to bring it in for repair. Upon arriving for my 8am appointment, I was told that the recall was for a separate problem and that the ABS problem was NOT recall related. After waiting for 3 hours, I was told that the replacement of 2 wheel speed sensors would cost me $800+..which I refused. After waiting almost 4 hours my vehicle was returned. Later I purchased all 4 wheel speed sensors for $450 from another MERCEDES dealer and replaced them myself in less than 1 hour. How can you possibly justify such charges-when the service is SO SLOW?

Purchased Auto and have it service at this MB dealer in Sarasota, FL. Service Advisor JUDY was been there a long time and I specifically have asked for her for the last 6 years. She is open, honest and gives me great service. Of course, it is expensive (oil change only- $160) BUT you get what you pay for when it comes to quality and I"m willing to pay for it at this dealer.

Great. Very good customer service and care. Jim did a great job and so did the loaner dept

Awesome customer service. Always happy to help and accommodate my schedule. Will definitely buy from this dealership

Jason Lewis was our advisor and he was excellent. This was my first visit to the dealership. An excellent experience.

Pls read me or else..Ok calm down..just go to Sarasota and take home a gorgeous Mercedes (absolutely the BEST automobile for your money today: luxury, performance, sexy, and professional.)..Purchased a Certified Pre-Owned 2016 Mercedes-Benz C300 from Tom Clancy. Called to confirm the vehicle was still in stock, planned to drive an hour that morning to purchase the vehicle. Tom confirmed the vehicle was at their location, he emailed me the original option list along with the recent service performed for certification. We arrived at the dealer and the 2016 C300 with the AMG pkg was there and ready for us to test drive. After an hour or two to complete paperwork we left the dealer with the Mercedes Benz. I highly recommend you visit Mercedes Benz of Sarasota and ask for Tom Clancy. He is professional and considerate of your time. Thank you Tom. Make sure to ask for Jason Lewis in service, too!

Awesome experience!. These guys are the best. So professional and knowledgeable. Will be buying my cars from them from now on.

Outstanding experience! Kudos to Randi, she’s the best!

Car was checked in and delivered back on time/promptly

Great service, no surprises. Our representative always is helpful and if she is unavailable than another representatives is always willing to step in.

The easiest and most pleasant car buying experience ever. Alfredo, our salesman, was polite, personable and knowledgeable. No games, no haggling, no pressure. He even delivered the car to our home.

I am always very satisfied with the service from Mercedes-Benz of Sarasota. Steven Appolloni, my service advisor, greets me in a very friendly, and professional manner, and takes care of my old 2006 E-350 as if it were a this year's model. I appreciate this.

Jim Foulkrod is the best! He is attentive and excellent customer service rep.

Its hard to describe how great the whole experience was. I was treated like I was buying a $60,000.00 Mercedes not a used Cadillac under $10k. The car is in perfect condition given its age. They negotiated on the price and when I found something wrong with it (who checks to see if the heat works in Florida?) they were quick to fix it, no questions asked. They even gave me a new Mercedes as a loaner. If I need a car again I'll definitely check your inventory first!

I had a great experience but to have to write a review is a big waste of my time and please do not ask me to do this again

Stephen, or advisor, is one of thee reasons we continue to have our car serviced at Mercedes. He is extremely customer focused.

Very impressed with this dealership and with Jason as my service rep.

Courtney Jordan is very efficient and helpful. She takes the time to explain everything thoroughly and we appreciate her professionalism.

The lady, Courtney Jordan, that received me was most understanding as the appointment I had made was not received at the dealership to my great disappoitment. However I still got the service required that same day and what was done seems A-OK.

Customer service was outstanding and had a car available for a loaner

First off, I stood in the lot for OVER an hour waiting to see if a salesperson would q mmAN HOUR- ignored.... with over t $8,000 CASH, in $100 bills that I had planned on using as a downpayment for a used Cadillac. I walked in around 7:30 pm & asked for a salesperson to give me some nhelp. Tucker came out TWENTY min utes later, and RUDELY told me that it was 7:50 pm, they were closing i n 10 minutes. So after driving 2 hours, I was being sent HOP pSo to drive it for icky 5$& bohb

Courtney our customer service manager was as always lovely to work with, thanks!

Service was prompt. Agent was very aware of my situation. Thank you.

Customer service only got a 3 as we had an appointment for a tech to come to our home to set up the garage door opener on our E350. Half an hour after the appointment time, I called dealer to complain. They apologized and called the tech. Tech had more work than time to get it all done and called up to reschedule our appointment to next week. I was miffed as I spent the entire after noon at home waiting for nothing. Tech should have called us prior to our appointment time to tell us he was going to be late or to apologize that he needs to reschedule. Heard lots of excuses from him of which none of them were my problem....unprofessional. Alfredo, my sales person was excellent, knowledgeable, professional and very considerate. Today, I went to the dealership to meet with James, a tech person to assist me with the electronics on the care. I found James to be extremely professional, well informed, patient and a genuinely nice young man. Both Alfredo and James are an asset to your business. But unfortunately, the back end of the house needs to project the same image as these two men. Bad service can hurt all the positive experience the others provided.

Service was beyond courteous and professional. It was outstanding in all ways.

Great service, great people. I definitely recommend

The service scheduling and repair process was extremely effective. The repair work. under warranty, was very effective and performed in an effective manner. The only minor suggestion for improvement I can offer is... Your car wash does not remove bugs from the window and several area were completely wet.

Everything was very efficient ,everyone was very professional and easy to work with.

Firs time dealing with this dealership.. Jason took good care of us!

Excellent Mercedes Benz service experience for my first visit to the Sarasota location. The staff had met all my accommodations I needed to work or just see new vehicles. The vehicle was returned in quick fashion with an update on what was checked and/or needed for the future visits. Jim our advisor was attentive and informative in his duties. Most of all, I felt a feeling of confidence driving away from the facility that I was in good hands and the car reacted as such.

It was a pleasurable experience and everything was done to my satisfaction. Lino C

Excellent service. Check in time on job and return of car exceptional.