Friendly staff and awesome looking cars

Hi, my name is Tiara Williams Jr and I am 19 years old and my birthday is January 10th and I am going to be 20 on January and I know Mercedes-Benz and I love Mercedes-Benz forever and I always want to keep Mercedes-Benz and I have to get a job and I will help others and help customers and make some extra money and save my money and I always being nice and happy to managers and employees and I cannot wait until I get my license and drive and drive to work every single day.

My experience with this dealership has been a nightmare that i never expected. I was in the market looking for a new car for my daughter while i was looking around the showroom floor I walked past a very young lady I believe she worked there by the papers and other folders she was holding. As i walked past her she gave me a very nasty look and said my kind doesn’t belong here and I was at a loss of words I turned around and walked straight out of the establishment. I have no clue what this companies policy is on racism but I will definitely be telling my friends and family/black community never to come to this dealership. and the employee I didn’t get a very good look at her face but she had a petite voice and brown hair with a color at the bottom.

The folks here at MB of Sarasota are terrific. Very efficient and friendly. I have brought my car in twice for service now, and both times have been a great experience. I relocated my MB from Pennsylvania to Florida. The dealership could not have been nicer.. They have treated me as if I bought a car from them (and I will do that soon). My service advisor Courtney Quinn was superb. Very knowledgeable and keeps you informed of whats going on.. ALL in all, IT could not have gone better. thanks!

On time, courteous. Nice loaner car. Good attitude. Good communication. Very satisfied.

Recall was done expediciously and very courteous.

Mercedes Sarasota service dept. supplied a loaner car during annual service review. Excellent.

The entire process was seamless-schedule appointment on line. Loaner car waiting when I arrived. The service and Brett was excellent!

Mr Jim foulkrod is a great asset to establishment.

Service fast and done correctly the first time. Get back a cleaner car than I dropped off. Friendly staff. In point of fact, I buy Mercedes because of the people at the dealership more than the actual merits of the cars, which are good vehicles.

I recommend using a Mercedes Benz Dealership for all recall & warranty work. However waiting four years to have my airbags replaced was just terrible. The whole Takata Airbag debacle is just mind blowing that we all were subjected to this for so long. I feared driving and never allowed my grandchildren in this vehicle. Then the interior surface of the windshield was covered with a white film, & I spent an hour cleaning it to be able to see out. I’d like my car back in the pristine condition I dropped it off in!

Courtney is a great help every time I visit this dealership. The work was done in a timely manner and very professional

I had a great experience At first. Ken was my sales manager, he was great answered all my questions and made the buying process easy. We agreed that the slits in the leather would be taken care of by MERCEDES-BENZ. Brought my truck in 2 days later picked it up perfect! Went to clean the truck myself and started discovering dry old blood!!!! So disgusting!!!! Now I know why there was slash marks in the leather, someone obviously was cute with a knife. I am so disappointed in MERCEDES-BENZ, how could you let a vehicle out on your lot without a full detail. I dont even want this truck anymore!!!! So frustrating!!!!!

Service was excellent. No issues or complaints.

I've been a customer for about a year now and each time I visit the dealer, it has been a good experience. My service coordinator, Courtney, is polite, professional and very efficient. I'm pretty happy with my car and the dealer.

Great place to buy a car, there was know pressure and know games. I highly recommend Mike Boykin as a sales person. Thanks to all at Mercedes-Benz of Sarasota.

They were terrific. First of all, it’s a beautiful, beautiful facility. Everyone is friendly and considerate. My appointment was for a recall of a part on my Smart for2 at 2:20 in the afternoon. I was a little late because of traffic, but my representative (Robby) was amazing. Took my car, some contact details and off I went to do some errands. It was an anticipated 3-hour service, but I got my call around 2 hours later. I picked up my car, it was washed and vacuumed and ready to go. Great service!!! Thank you!

was there for service. Much better since Jim Foulkrod took over as service manager. quoted $1,000 to fix trunk latch on my 2009 SL63 AMG which was absurdly high. also.... always get the feeling they are trying to sell you additional services. Lastly, received a call from someone in sales trying to buy the car as it is unique and in great shape. got back to me with a ridiculously low price of $24,000 when Kelly Blue Book says $34,000. Do they think people dont check these things?

M-B of Sarasota has a first rate service department. I had wheel wobble issues with my brand new Sprinter Class B RV. After being unsuccessful in resolving them at an RV center, the knowledgeable staff at M-B of Sarasota corrected the problem in one short visit.

Always a positive, professional experience!

Steve Appoloni is my designated service advisor and always takes care of my Smartcar. This time it was for a recall. I also asked him to mount & balance my Kumho tires that I had brought with me. And replace the rusted lug nuts with new ones that I had waiting for me in parts. I was disappointed with the car wash and vac. Also left with my left front turn signal out (it was working when I brought it in). I'm sure you'll do better next time I'm in. I worked with Scott Tierney at Bob Boast Dodge and Kaitlyn at Douglas Jeep. I'm a 28 year retail car veteran (25 in sales and 3 as a shuttle driver) :) ricky

Service advisor extremely helpful and got me in as a walk in

Marvelous !! I was looked after in a professional manner but everyone was very friendly.

Excellent parts service

Courtney Jordan amazing!!! She is so knowledgeable and helpful. I’m happy she is my Service Manager!!!

Service was on time and done promptly, The service advisor was friendly and helpful. The facility was clean and well organized.

The place is clean and the employees are very helpful and friendly. The only reason I will not give it a five is because of the costs which are always on the high side . The prices seem to defy rational estimates of the value of the repair in my mind. It would be better to get work estimates that are more detailed and clearly outline the time required and the tasks, like you get from contractors or landscape workers. It always makes me hesitant to go to the dealers for service.

Everyone has been very friendly and easy to deal with. Plus when we've brought our dog in with us they've all been so kind.

The service and customer focus we receive from our service writer, Stephen, will bring us back to Mercedes Benz of Sarasota when we are ready to buy another car. I couldn't ask for better. Doug Francis

The worst experience ever! Brought in my car for an inspection, payed a high bill and got the car back with a broken brake light. This brake light is a minor item and wouldn't increase that bill very much, but get back a car from an inspection and a five dollor item isn't working anymore that is something what is not acceptable!

Randi, my service writer, is friendly, polite, efficient, business like, and understanding!

I’ve been to this dealership four times now and the experience is consistently poor. No one has ever greeted me whether I walk into the service department or on the sales side. Randi in the service center is very friendly but she seems to be the only one that is. Today I took my car in to get a new key programmed and asked them to check my tire pressure while it was in there before I was getting low pressure warnings. The tires are supposed to be 46 psi in the front and 45 psi in the rear. After I got on the road I discovered they had pumped up the front tires to over 46 psi and the rear tires had been DEFLATED down to 35 psi. Rather than waste my time to go back I just took care of it when I got home. After I had paid my bill, I was told my car should be waiting right outside the door, but it was nowhere to be found. Four guys standing around outside in the service area talking to each other did not bother to acknowledge me while I was obviously looking for my car so I had to track someone down. Finally, 5-7 minutes later they found my car in the back portion of their parking lot. So much for that first class Mercedes service! I get much better service at my local Jeep dealership. I definitely won’t return to this dealership for any reason.

Excellent customer care. Facility is modern. Good coffee and snacks. Clean restrooms. Bright waiting area with TV.

As usual outstanding service from drop off to pick up

We LOVE our new car! Our sales person, Ken, was excellent! He was prepared for our visit (we traveled to see the car), had the car in perfect condition in the show-room in case it rained and made the process fast and easy! The facility and employees came across clean, professional, genuine and high-end. Highly recommend this location to locals and those who are willing to travel to get their perfect car!

Randi Doyle is a delight to work with. My first time at the dealership coming from out of state.

We LOVE our new car! Our sales person, Ken, was excellent! He was prepared for our visit (we traveled to see the car), had the car in perfect condition in the show-room in case it rained and made the process fast and easy! The facility and employees came across clean, professional, genuine and high-end. Highly recommend this location to locals and those who are willing to travel to get their perfect car!

Randi Doyle is a delight to work with. My first time at the dealership coming from out of state.

Efficient, professional, and polite

Thank you Jim & Brett in Service. Always exceptional!

When I arrived at Sarasota Mercedes with a flat tire after writing in a tow truck for over an hour nobody wanted to help me. I got verbally directed to agents who were unwilling to help and passed from one person to another. The person I finally got to help me was very good. Only redeeming part of the experience. The waiting room had no place to plug in my laptop charger. Not an outlet in site. There was no posted sign with the WiFi password. Just a bad experience overall.

Service advisor Jason was great however everything else about my first experience here was terrible. The person who sets up the appointments for the service center was very rude when I called to set up my appointment. She talked to me like I didn’t know what an oil change was and talked to me as if I was in the 1st grade. This was my first service for my car so I was asking questions and she couldn’t answer any of my questions about what fluids will be checked or what the service entails. After I dropped my car I was told they would vacuum the inside of my car and they did a terrible job at that as well. There were still a few small leaves in the car and I was not happy about that. As I stated earlier this was my first time here and I’m not impressed with the dealership at all

Heidi and the Finance Representative maintained their professionalism, honesty and did make the entire process awkward by trying to force me to purchase additional services/products I did not want to pursue. I would definitely recommend the dealership to my friends and family, especially to work with Heidi.

They have discontinued the discount for vintage mercedes . In addition they charged a fee to put tires on that I bought from them. When you pay 157 dollars for an oil change for a 1998 Slk it gets your attention. I have never had my slk serviced anywhere but a dealer but must reconsider . The service was fine and my advisor excellent .

So today In the car wash. The roof antenna cover was damaged at a drive through wash I went directly to MB of Sarasota on clark Rd Took the cashier ( retail ) my vin number and explained I needed the plastic black cover The cashier departed and came back to explain they was out of stock. But Jacksonville had one and it could be here in a couple of days I was excited that I’d even get that soon. So I Agreed to purchase and wait. That was until I was In formed it was nearly $ 600.00 dollars. Now this is that little black shark fin looking thing that covers the inner workings The cashier said it was $600.00 and I was in shock. I explained I’d look on the internet first and return if I couldn’t find it Well I found it for $7.88 to about $50 dollars. I bought the 7.88 and it will be here in a few days. Yes MB are expensive cars. But that is highway robbery and I think everyone should be very careful and web research your estimates and invoices. Because they will take advantage of the elderly As well.

Hi my name is Tiara Williams Jr and I am 19 years old and my birthday is January 10th and I am going to be 20 on January and I have to get a job and I will help the customers and make some money and I love Mercedes-Benz and I like old Mercedes-Benz C-Class and it is my favorite first car and until I get my drivers license and I will drive to work every single morning and I am Mercedes-Benz lover and I will keep Mercedes-Benz forever and I always being happy to work at Mercedes-Benz of Sarasota and it is my favorite dealership.

Being served with smiles & courtesy

My 2016 GLC 300 incurred a blowout on I-75 just south of Sarasota, so we contacted this service center for a replacement tire. As the car was also due for a 40K-mile service, I asked if that could be performed at the same time. Both requests were accommodated in under 24 hours, and they even provided an excellent loaner car overnight. Excellent service!

Once again, between the service manager Jim, the service writer, Jason and the mechanic Bill, I was treated excellently and the car was serviced perfectly. Not disappointed.

Prompt service... courteous

Awesome service

very great service very professional.

Check engine light came on for first time at 95,000 miles. All that was necessary was a software update at no cost to me. The Mercedes dealerships concern and honesty were quite apparent.

Everybody here is friendly and the place is very comfortable. They're always checking up on me while I'm waiting for my car to be maintenance. Have been driving my care for a few years now and so far so great, no issues besides the occasional check ups here and there.

Their professional approach to your needs and making sure they are met.

I drive 1-1/2 hours to the dealership (from Sebring); and instead of just wait there for 3 hours they give me a ride to St. Armands Key and I have a very nice lunch at Columbia Restaurant. Very civilized.

Bait and switch, really disappointed with their scammy tactics. I thought this was a luxury car dealer, not a buy here pay here...

Go in for a car and just haggled and messed with, Bad business here go elsewhere

Courtney Jordan Assistant Service Manager is so nice to deal with your service requirements

Great place and nice workers

good experience with miss haber

Thank you to Jason Lewis, Asst. Service Mgr. for taking great care of me with my tire problem. He is so helpful, friendly and always gets me into service in a timely manner. He goes above and beyond good service.

Other than updating the software codes, no one could tell me why my charging system failed. The service advisor and mechanic did all they could do and I did get a loaner so I can’t complain, but reliability is a top priority for me. I hope the problem is fixed.

My service advisor Randi was the best. Knowledgeable and prompt, but not too pushy on the upsell services.

The staff are very attentive and helpful. Bobby has been our service advisor for years now. He always takes good care of us. The customer service is outstanding. I would recommend this dealership for service or buying a vehicle. We have purchased two vehicles from this location so far.

The service and personal treatment that I receive each time I stop at Mercedes Benz of Sarasota is superb - Steve is always more than willing to help with any concerns that I may have and answer my questions, and the rest of the staff are always very accommodating.

Recently moved here from Texas, where I purchased my S550. Loved my old dealership. I swear you could eat off the service floor. Extremely friendly staff. They had a very luxury feeling lounge with fresh Starbucks and pastries and doted on you like royalty. Also had a full-service Spa on property. You were always greeted outside with a smile and escorted to your assigned service agent. Had an issue with the battery once, DOA. Called the dealer, they sent a tow truck, gave me a ride to the dealer, handed me keys to a E-Class Convertible and told me they would deliver the car tomorrow and pick up the Rental. (zero cost) After every service the car was detailed. Washed, vacuumed and ready. Sarasota, no so much. I can't even analogize them to my Toyota dealership as they also had a large waiting room done in a Lodge style with fresh made cookies coffee and five televisions, wifi and usb charge. The closest I can get is a Ford Dealer I had in Denver CO. Not bad, but they were not selling 6 figure vehicles. They have very little interest in going the "Extra-Mile" or "Extra Foot" for that matter. Dropped my car off for A service and I needed some work on the front bumper. Got there and they said once service was done I could pick it up and take it to their body shop. I suggested they could do that, they begrudging agreed. You would have thought I had asked for their first born Paid $250 for a detail, now granted at my old dealer it was common to wash, vacuum the car and wipe down the interior. Not at Sarasota you pay $250 and guess what it looks worse. Trash under the seats, door jams not cleaned, engine compartment not touched, greasy smears on all the glass and zero attention to the tires. Ive gotten much better for $35 at Diamond Car Wash. Last week end i got my keyfob wet and opened the car with manual key and the alarm went off. It was 4:30 on Saturday. Called their shop and got transfered to an answering machine, called again and go a man on the phone that then transferred me to an answering machine. Called again and go some women in sales answering machine that said they were closed for the Holiday? Last weekend was not a Holiday of any kind I'm aware off. Called again same result. Called Mercedes Roadside, got and answering machine. Called again and got a lady who after 5 minutes got me to a Service Tech that said "You're screwed". For context it was 93 degrees outside. I'm in a parking lot with my wife and two daughters and Mercedes is basically saying "Sucks to be You!". Called Uber and got home. If you looking for a bargain basement experience at a penthouse price, this is the dealer for you. I will be driving the extra 20 minutes to Tampa or perhaps BMW, it can't possibly be worse.

Peter Bolduc in Sales was outstanding throughout the entire process of leasing our 2019 E300. He was very quick to respond to emails/calls, took into account all of our concerns, and did so with the most respectful attitude. Absolutely referring friends and family to him in the future.

Sales staff was amazing. Very thorough and helpful. Surprised at the add on cost when I went to make payment.

Service completed in less than the 2 hour estimate and we were on our way.

This is my first Mercedes and the Sales person and staff made it a smooth, stress free transaction. I love my new Mercedes GLC.

Very good, Moe answered all my questions.

This was a walk-in service. Not an emergency but important enough for me to stop in and have it checked. I could not be more pleased with the friendly and polite treatment I got. A download update was performed and I was able to drive my car home with confidence. Mercedes is a class it itself, your service and treatment is a pleasure!! Lilli Overkamp

friendly,prompt and competent service

Your staff did an outstanding job with the purchase of my new car and lessons on how to operate the new vehicle.

Brought my Smart Fortwo in for a recall. The people I dealt with couldn't have been nicer. The waiting area was comfortable and the job took less time than estimated to complete. Overall, a pleasant experience.

Excellent service and advice. Thank you!

Jason made my experience simple and pleasant.

Their staff is first rate and they offer incredibly personalized service. They understand the needs of their customer. Stephen Williams our salesman and John Zuccolo, Product Conceirge, were outstanding.

Courtney Jordan is my service consultant. She makes every visit a good experience. Bright, articulate and patient. A wonderful combination in the otherwise drab area of maintenance. Kudos to Courtney!

fast, friendly, job done when said and done well.

Brought car in for routine maintenance. Made an appointment for 7:40 am. Brought car in at 7:30. Did not get car back till 9:30. I could have performed it myself, without a lift, in a lot less time. Waiting room is one of the best I have seen. Service advisors are very professional. If I’m going to wait that long, car should be washed and vacuumed a lot better.

Always a great service!!! Polite and knowledgeable staff. Thank you for keeping my car running smoothly. I highly recommend this location. Jason always delivers!!!

Judy and the team were very professional, took great care of my vehicle and explained to me the steps they were taking along the way.

Great service I recommend Anthony

Will never go back

I bought a car from Mercedes- Benz of Sarasota. Stephan helped my son and I. And Deb helped financing. Both so wonderfully kind and made us welcome and easy to buy a car. Stephan truly worked hard for my son to find what he likes! And he did great job! Now my son loves his car! And I’m so much appreciated! I’m going to recommend to my friends and family to visit and buy a car from this great team of Mercedes-Benz of Sarasota!

Excellent service! Super helpful, knowledgeable and friendly staff. Peter Bolduc was awesome and made this experience exceptional. Thank you

Very attentive staff, friendly and accommodating. Could not have asked for a better experience.

I took my smart fortwo in for service. Such a class act here. Loaner and warm cookies! Doesn't get much better.

The service writer told me that the work the work that was done by Mercedes Benz of Sarasota was warranted for two years.I brought it in for the same problem 11 months after it was done and they kept it for a day. When I went in to pick it up the said that there was no problem .THE PROBLEM PERSISTS . I am vertical disappointed in Mercedes Benz of Sarasota and Autonation that owns them for not following through on warranted work.Now I have to bring my car to some where else to pay to have it fixed. Walter Zipp

Had both routine service and warranty work done. Lincoln is great. Pleasure to work with and all service was performed as requested.

Steven Appolloni, Asst Serv Mgr, does an excellent job.

Our experience with the dealership was exceptional! From my first telephone conversation through the days following the purchase of our vehicle, everyone with the dealership has been so kind and so helpful.

The Total Experience of buying a car from Auto Nation was about as good as it gets in the automotive industry, including available product, service, professionalism, dealer facility and follow-up. Fixed pricing was a big part of the equation. Our preparation with make, model, features, pricing and available cars meeting our search prerequisites also made the process much easier for the dealership. We brought the car and the numbers to the dealer and they facilitated the deal within 3 dollars of our target in style.

I have been needing to purchase a daily driver. So I submitted online for a new Mercedes, I was called within minutes. Out of the many cars I have purchased over the years, normally 3 a year, this is by far the best experience I have ever had on a purchase. A complete non stressful experience. I would definitely highly recommend MB-Sarasota for any needs. Thanks to Alan Rybak, and Jason for assisting me.

Everyone is very knowledgeable from the people that answer the phones and roadside assistance he was at my house right away tested the battery and put a new one in UNDER WARRANTY. Anthony was polite, courteous.

Nice and friendly service department

Great sales and service.

Great appointment. Everything done as promised and loner car was readily available

Scott Tierney our salesman was extremely helpful and very professional! As a matter of fact the entire staff went out of their way to ensure we had a pleasureable experience! I highly recommend this dealership if you are in the market for a vehicle.

We had a great experience at Mercedes Benz of Sarasota. We worked with Scott from the internet sales department and Scott was awesome! Scott and the rest of the people we dealt with at the dealership really went out of their way to make sure we were happy. I highly recommend Scott and this dealership!

Wonderful people to work with.super service, and the best coffee and cookies in town.

Nice showroom and friendly customer service

My service adviser is Courtney. She is extremely professional, knowledgeable and courteous. The service performed was completed in an hour as promised.

I will be brief and to the point or narrative of my experience will take pages. I’m not one to complain in social media unless it is warranted. As a professional in the service industry for 30+ years, I can state in a brief synopsis that my buyIng experience at MB of Sarasota sermed to be OK at first, however it kept declining as visits progressed and ended in a horrible car buying experience overall. Sales specialist Rick Chang was accommodating somewhat at first until the deal was signed and afterwards this gentleman acted as if he was doing me a favor, even to ask me to leave as I was last customer in dealership on a Saturday eve, stating his boss had to go??? A walkthrough and explanations of vehicle was virtually non existent! GM contacted me, only to tell me I got a “good buy and they gave me a good deal on my trade” besides all excuses and justifications- totally unacceptable!!! The only associate in this entity that provided a true WOW factor customer service was Debra in the finance dpt. Kudos to her- otherwise they had lost a loyal MB customer. If shopping for a MB, please visit Fields MB of Lakeland- prices may be a bit higher, but most definitely worth it, due to GREAT customer service skills. Fields came to my house 1 hour 20 min away to program my garage door opener, while Sarasota MB only 35 min away, told me they couldn’t because it was not their territory and needed to contact Tampa MB!??? When I contacted corporate customer service- they completely denied such statement. Overall this dealership is in urgent need of some customer service re-training!!!

I will be brief and to the point or narrative of my experience will take pages. I’m not one to complain in social media unless it is warranted. As a professional in the service industry for 30+ years, I can state in a brief synopsis that my buyIng experience at MB of Sarasota sermed to be OK at first, however it kept declining as visits progressed and ended in a horrible car buying experience overall. Sales specialist Rick Chang was accommodating somewhat at first until the deal was signed and afterwards this gentleman acted as if he was doing me a favor, even to ask me to leave as I was last customer in dealership on a Saturday eve, stating his boss had to go??? A walkthrough and explanations of vehicle was virtually non existent! GM contacted me, only to tell me I got a “good buy and they gave me a good deal on my trade” besides all excuses and justifications- totally unacceptable!!! The only associate in this entity that provided a true WOW factor customer service was Debra in the finance dpt. Kudos to her- otherwise they had lost a loyal MB customer. If shopping for a MB, please visit Fields MB of Lakeland- prices may be a bit higher, but most definitely worth it, due to GREAT customer service skills. Fields came to my house 1 hour 20 min away to program my garage door opener, while Sarasota MB only 35 min away, told me they couldn’t because it was not their territory and needed to contact Tampa MB!??? When I contacted corporate customer service- they completely denied such statement. Overall this dealership is in urgent need of some customer service re-training!!!

Top notch service at a reasonable price. Very impressed with Randi and the whole team.

Great service as usual!

Service was good but frustrating with the wrong parts being sourced and having to wait several days for the right parts.

Salvatore DePaolis

Great service

Great repair experience here with service manager Lincoln Robinson handling our repair. He was calm and efficient getting to the bottom of the engine problem. My local repair shop told me I needed a new transmission, Mr. Robinson said he didn't think so and sure enough the diagnostic tech found the problem, hole in hose.

Ernie Withers General Manager, and his staff at Mercedes Benz of Sarasota, including the salesman Stephen Williams and the Dean the Pre Owned Manager and Jason Killingbeck the Financial Director , are all true professionals that made my purchase this week the best experience ever ! They are all true professionals and that comes from someone with 46 years sales experience, who prides herself on exceptional customer service in my Real Estate Field. Thank you all for such an incredible experience. Angie Edwards

Good service experience. Our service advisor Randi was very courteous and helpful in explaining the work to be performed, staying in contact with me, and getting the service completed as outlined. I would have given five stars, but I think the cost for service is way overpriced. However, the same can be said for most dealerships.

After having my car serviced at Mercedes Benz of Sarasota for the last three years, I have been very pleased with the whole experience from intake to completion every time. This last visit was no different. A special thanks to Courtenay, my service adviser, who always answers all my questions and provides good advice.

Easy to get appointment. Fast service.

Routine Service B for Mercedes CLS 550. In and out in same day. Loaner car provided. All work done with zero issues. As for price of course a Mercedes dealer is going to charge significantly more than Pep Boys but if you want your service done by factory trained technicians you make the call.

excellent service, excellent dealership. if you want top notch service ask for Randi. shes the best.

See Ron, He is the Internet Sales King. Got my car for $2600 under KBB. Great Experience!

Bobby is awesome in service. Great service thank you.

Great experience as usual, next day appt available, car finished earlier than projected, oil change done and we were supplied details on suggested work as well as quotes - no pressure. Car wash :) Friendly staff all around. Thank you again!

Excellent service as it always is. Judy does a magnificent job. A great dealership.

Great service everytime. Thanks

Quick, responsive and excelled where all others had failed. Sarasota benz is where you should service your Mercedes!

Been their twice now with perfect service and results.

Courtney is a great service rep !

I came in mid day on a Saturday as a walk in, and to my surprise they made time and immediately helped repair our problem. It was great.

Buying a car at MB in Sarasota is an experience like no other. Huge shout out to our sales team of James H and Shaun, and to Dean for the best trade-in value around. Also great service by financier Jason. We kept you all there very late on Saturday but you saved the day for us and we cannot thank you enough. We very much like our car!

I am very impressed with everyone involved from the first minute we walked in . Everyone involved was top notch. I could not have got better service anywhere!! And my GLS 63 needs no explanation! Debbie Czajkowski

MERCEDES BENZ of SARASOTA IS BY FAR THE BEST AUTO DEALERSHIP I HAVE EVER DEALT WITH, AND HAVE HAD THE PLEASURE TO NOT ONLY PURCHASE A VEHICLE FROM, BUT HAVE THE GREAT SERVICE, SALESMAN AND STAFF BE SO ATTENTIVE, ENGAGING, KIND AND PROFESSIONAL IN EVERY MANNER ... THE SERVICE DEPARTMENT IS EXCELLENT, THE DEALERSHIP IS IMMACULATE AND STAFF GREAT � SO YES A 5 STAR � RATING FOR MBOS! ... Pastor Mark Sedacca

My experience with Mercedes-Benz of Sarasota was beyond any expectations I could have imagined. To start with, I didn’t even buy a car. I was fortunate enough to win a Mercedes C300 as part of the annual V-Foundation raffle. Yet, I was treated like I bought a fleet of the most expensive cars on the lot. All the people I met at the dealership, from Ernie, Alan, John and the rest, treated myself and my son like visiting royalty. They were as excited for us as we were for winning the car. We don’t live in the area, it is not like we will be returning customers. I can only imagine how well they treat customers who actually spend money with them. They explained every nook and cranny with the car, and have followed up with offers to assist with any questions after we left. These guys are good. I am so impressed, and I have bought quite a few new cars through the years. I am looking forward to winning the raffle next year so I can visit my new friends again.

Managers are great. Ask for Steven Oliver hes a knowledgeable salesman that will treat you the way you deserve. Great service.

Thanks it is a great facility and very interesting, like the way you can watch when they pull your car in Thanks Victor

Randi is a super customer service representative for MB.

Steven Appolon was exceptionally polite, helpful, accommodating and efficient!!! Thank you! Brigitte McCormack

Best buying experience of my life, Scott was a very nice guy and also very professional !

Wow... Just read Bob Ruff's review below...I don't know him...but I absolutely agree with what he says! Randi is amazing...explaining what will be done in detail...because I asked. She...and the entire staff...from the moment I drive in...until I pick up my car...ALL people are awesome! I love my car... and I love the treatment/service/personal care that I get from everyone! Thank you 💗

Excellent

Great staff, great cars, very helpful. Service department is very professional and great to work with

Outstanding customer service! Bobbie is the “go to person” in service! He has exceptional follow up and goes above and beyond to make sure you are cared for!

Everything was completed perfectly!

A most excellent experience. The facility is beautiful and the staff were very helpful. Kai-Lin Wilson made me feel completely welcome and at ease. I strongly recommend this dealership.

Incredible experience from presalesto purchase to teaching me about the plethora of features in my new car. Thank you

Nice experience. Everyone friendly and helpful especially my salesman Alfredo.

Courtney was terrific to work with and her efficiency was amazing!!!

Excellent service! Bobby was great and the courier George was very professional.

Thank you for all your help Andrew!

While the service department is top notch, as expected, it really is terrible that the pricing for serice and repairs makes you regret having purchased a Mercedes. I needed a battery replaced - a simple matter that any mechanic should be able to do easily. Unfortunately, Mercedes has designed the vehicle so that only Mercedes can do a battery replacement without possibly damaging the alternator, and so one must go to Mercedes for this service, and it charges twice what the job should and would cost elsewhere. I would love to continue to have my older vehicle serviced at Mercedes but frankly cannot afford to and so, whenever another mechanic can provide the required service, I choose to go there instead.

James Kneski, who sold me the car, and Oliver Souris, who helped us finance it, were both exceptional and exemplified what a car buying experience should be like. After speaking with dealership after dealership to find the car I wanted, I was relieved at the professionalism and genuine desire to help me that I experienced at Mercedes-Benz of Sarasota. Though the vehicle I purchased was used, I was treated as if I'd just walked in requesting the top of their line. I honestly can't thank them enough for the hospitality and service, and I look forward to a long-lasting relationship with them!

Very efficient and easy to use. Jason, my advisor, was knowledgeable and polite. Great job!

Good service

Mercedes Benz of Sarasota was efficient knowledgeable trustworthy and honest. Great customer service!

Outstanding service experience specifically as a result of the personal and highly professional customer service provided by Mr. Lincoln Robinson, Mercedes-Benz Certified Assistant Service Manager. Thank you Mr. Robinson.

I received excellent service Bobby was his normal helpful and caring self.

Great service. Judy is wonderful!

Fast Efficient Service. Friendly and Honest Employees...

Mercedes attended to my tire situation quickly and professionally even though I did not have an appointment. They even washed my car ! Jason, my service rep , was quick and professional as always.

Make sure you thoroughly inspect the vehicle if you are going to buy a used car here because they may not. I bought my car (2015 BMW) in November and have recently discovered that the wiring harness beneath the passenger side seat has been chewed through by the previous owners dog and shows that there have been repair attempts (splicing back with electrical tape/crimps). A month after buying it, the passenger restraint system malfunction alert came on and I took it to my local BMW dealer as it is still under factory warranty who misdiagnosed the problem, fixed the seatbelt buckle, and now it has occurred again and upon looking under the passenger seat this is what was found. I called the salesman I bought the car from and he told me to bring it in and it should not be a problem as I purchased an extended warranty. So I brought the car in and explained the issue once again to the service department. After waiting for the individual departments to discuss the issue amongst themselves they told me they cannot help or be responsible since I bought the car 7 months ago and it’s not like this happened a month after I bought the car (although it actually did). Then I get the typical good cop/bad cop scenario with the sales manager popping in to say he could cover half out of good faith. The car DID malfunction a month after buying it, and I did what I was supposed to do and took it to the BMW dealer because of the factory warranty. When I bought the car, it was pointed out to me that there was damage from a dog on the seat handle, but reassured that it was strictly cosmetic. This poses a safety concern as it effects the passenger restraint and airbag system and I don’t feel I should be held responsible under any costs when this is the car I was sold. “Good faith” would be fixing the problem that unknowingly came with my purchase of this car. While it may not be the dealers fault, it certainly isn’t mine. I even bought an extended warranty through their Mercedes-Benz autonation to be assured this car would be fully covered for the life of my ownership. This is the first car I have ever purchased and I was excited to have found what I thought could be a dealership I would use again in the future. However, I will NEVER buy another car from here

Great service

Our Service Advisor, Jim Foulkrod, is wonderful. Plus, the service floor is always immaculate. This detail speaks volumes about the overall quality of the dealership.

Excellent service

Bobby Tomasini, MB of Sarasota service expert, provides the best customer care in my long experience with factory service providers. Thanks Bobby for your always knowledgeable and kind attention.

Train your staff better and tell them not to lie.

Bobby seems to be a good service adviser. All items were taken care of that I requested. Anything found was reported back to me.

very nice and they make u feel welcomed

Purchased my vehicle at this location. My salesman was Steve Oliver - he made the purchase very easy and was very helpful. Most definitely recommend.

Andy made my experience at Mercedes-Benz of Sarasota very pleasurable. Expained thoroughly what was to be done, time frame and was prompt with responses during the process. Very happy with the work done and plan to continue service! Thank you Andy

I had put off buying a new car for over two years, simply because I detest the ordeal of the purchase. You know the drill, high pressure, speak to four or five different people, all of whom make the process feel like a scam. I now know that purchasing a new car can actually be a pleasure. Meet Ken Johnson and Debra Hodgson at Mercedes Benz of Sarasota. The experience was actually a pleasure. One price, straight forward explanation of options, all paperwork prepared for signature on the morning of delivery - only took a half hour or less. Car operations were clearly explained and I drove out. Kudos to the folks at Mercedes; I can't recommend them more highly.

I just leased a brand new 2018 E-300 at the Mercedes Benz Dealership in Sarasota (Autonation). The entire process was fantastic! The site team was extremely helpful and "on point" on any details about my new vehicle and the finance process. The site team, Jamie Muldoon (Sale Manager), Stephen Williams (Sales Associate) and Jason Killingbeck (Finance Director) were extremely helpful. This is my second purchase at this dealership and again another wonderful experience. Special Kudos to Stephen for his support and dedication during this entire process. The drive from Lakeland, Fl is definitely worthy when the service is simply awesome!

From initial contact through the delivery of my new Mercedes, the service was excellent. I would like to call special attention to Debra Hodgsen whom re-shopped my loan after I left even though she had procured me financing for a better interest rate; and she got it! This was especially a very nice surprise when I returned for delivery of my new car. The internet sales team was also excellent. When I initially went to Mercedes Benz of Sarasota the three cars I was there to view were ready to be viewed. I would recommend to anyone who is a fan of Mercedes Benz to make this your one and only stop for your purchase.

When you buy a luxury car, you expect it to be build solid, giving the riders an excellent experience. I won’t disagree that’s why we bought a Mercedes, but the reason we continue to want to own Mercedes, has to do with the way we are treated when we bring our car in for routine maintenance or just a routine car wash. Starting with our Service Coordinator, Steven Appolloni, who is on top of everything our car needs to have done, through the outstanding mechanics and the team that greets us when we bring our car in. It’s outstanding from any metric you want to use to judge it. Thank you for the personal care.

Overall customer service was fine, was disappointed when I was told the key fob battery was changed & the next day the notification needs to be changed. Also the driver's side headlight cover has a scuff alongside it which it did not prior to service! Car was supposed to of been cleaned & it was more dirty than when it was brought in.

I've been using this dealership for many years and never had any problems with service. They get you in and out quickly. If they find something that needs attention, they will let you know, but not put pressure on you to have it done right then. A couple of times I have gone in for regular maintenance and they have discovered a recall or warranty work and they were right on top of it. Even provided me a loaner car. I definitely have had nothing but positive experiences and highly recommend Mercedes Benz of Sarasota.

My experience with the dealership was good, however the waiting to finish the paperwork was a little too long.

I never write review's on companies but I have to with my experiences with this Mercedes Dealership. I took my car inf or a issues covered by my warranty company. My advisory said they would charge me $50 for the diagnostic, After having my car all day, and several call ignored on an update, I was told they dont know the problem yet and have to charge me $500 more to find the problem. I said HELL no picked up my car took it to S and S Mercedes service in Sarasota they had my car fixed in 4 days with me being CHARGED NOTHING!!!!! BECAUSE IT WAS UNDER WARRANTY! This was my 2nd very bad experience with Mercedes Of Sarasota. Always get a 2nd opinion dealing with Mercedes of Sarasota.

Just purchased a car and the experience could not have been better. Thanks Will and Oliver you guys are great!

Outstanding service from start to finish. From our Sales Consultant Will Bean to the Finance Manager Oliver Souris the transaction could not have been easier. Highly Recommend.

I had a great buying experience at Mercedes Benz of Sarasota. This was my very first Mercedes and the entire team did an amazing job of not only meeting my budget price, but making it a very special event! Ask for George or Brian to help you so you can experience the same level of service I did!

Great place

This was my first experience with Mercedes of Sarasota. I brought my RV in for 10000 mike oil change. I found their facilities to be well laid out and the personnel to be professional and efficient. I will definitely return.

An experience you expect when purchasing a luxury vehicle...perfection. My salesman, Will Bean was outstanding. He knows his stuff and he knows his competitions' products, a very useful combination. Will was patient and generous with his time. Very low key; no pressure. A great guy. The finance manager, Oliver Souris, was very thorough. This was my first lease, Oliver calmly repeated his explanation of the paperwork until I understood. He has the most charming demeanor. Next, I met with Chris, the delivery specialist. With all the technology in new cars, time spent with Chris was most helpful. He explained all the bells and whistles in a very unhurried easy manner. Mercedes Benz of Sarasota is very lucky to have such extraordinary employees, who make their clients feel so valued.

An experience you expect when purchasing a luxury vehicle...perfection. My salesman, Will Bean was outstanding. He knows his stuff and he knows his competitions' products, a very useful combination. Will was patient and generous with his time. Very low key; no pressure. A great guy. The finance manager, Oliver Souris, was very thorough. This was my first lease, Oliver calmly repeated his explanation of the paperwork until I understood. He has the most charming demeanor. Next, I met with Chris, the delivery specialist. With all the technology in new cars, time spent with Chris was most helpful. He explained all the bells and whistles in a very unhurried easy manner. Mercedes Benz of Sarasota is very lucky to have such extraordinary employees, who make their clients feel so valued.

Fantastic service, you get what you expect and I appreciate that!

The E350 is a spectacular machine. MB of Sarasota could not have been more professional or helpful. A true high level customer experience, matching the quality and level of the products they sell. Alan Rybak and Michael Koury were a pleasure to deal. Extremely knowledgeable about the cars they offer. I'm thinking I'll be a Mercedes customer for life.

After buying several Volvo’s and a Lexus I decided to look at MB of Sarasota and boy I made the right choice! The salesman Anthony was the best! He was easy to work with, funny and not pushy. I felt like he was there for my best interest vs trying to just sell a car. After a little negotiation, I decided on the E400 coupe. The whole team at MB of Sarasota did a great job and the process was quick and I was out the door! Thanks again Anthony and MB of Sarasota!

They do offer free car washes, coffee/soda and fresh-baked cookies, all nice touches but don't forget, they are a car dealership that rips off their own salespeople

Staff has always been pleasant when buying parts for my cars. They even install small stuff right there without charge if you buy the part from them (I.E. wipers, bulbs, etc) Brought my ML350 in for service 4/18 for a faulty display screen and Judy Schweitzer was great to work with and helped me out! Thanks Judy!

Very helpful in helping me with a new key fab. Purchased a Mercedes Benz from M & S Auto used, running like a champ so far. Customer Service was awesome 🤗

My experience with the service department was exceptional mainly because of Courtney Jordan. Having an employee like her is a real asset for a company. If I had a business or company I would hire her and make her president. She is fast efficient smiling and expéditive. Mercedes is lucky to have a front line employee like her who can handle stressful situations with competence and grace. Monique Brossard

Thanks to all who helped make my brake repair an easy experience.

Very happy with the service I received.

Best auto purchase experience I have ever had. See Alfredo for knowledgable, friendly consultation of your next auto. No smoke and mirrors. No dicker deals, just quality product and service at a far price.

Very professional organization. A pleasure with which to work.

Bought a used car from MB of Sarasota and it was a pleasure. I dealt with Rick Chang who had the car ready for a test drive as soon as I arrived. After a quick test drive we sat down to talk price and financing. The price was good value so I bought. Jason the financing guy helped me out a great deal as I have a limited credit history but he was able to secure a loan that fit my needs. A+

Mercedes Benz of Sarasota is 70+ miles from my house, but it was well worth the drive! This was the best I've ever been treated at a dealership in my life, by far. I bought a relatively inexpensive used Kia, but they treated me like I was buying a $200K Mercedes. George L, the salesman, and Deb, the financier, were both phenomenal. There was ZERO pressure to buy the car, and ZERO pressure to add on finance options. George had the car pulled up near the door when we arrived, ready to test drive. The car was in virtually flawless condition, and we quickly decided to buy it. George gave us very useful pointers along the way, and got the paperwork ready very quickly. The same for Deb -- she was very kind and competent. She worked with our bank and got a better rate than my pre-approved version from the same bank. Wow! There's a ton of paperwork for any car purchase at any dealership, but we were out the door in less than 3 hours from start to finish. It was a very relaxed, pleasant experience. I give my highest recommendation to anyone thinking of buying a car from Mercedes-Benz of Sarasota.

Good explanation of problem. Numerous problems to be fixed. Could go elsewhere for repair but I feel they will do the best job. Andy ( Asst Service Manager) was very patient with me and helpful. Thanks!

Great selection of new Mercedes Benz

I typically hate dealerships, but this one is different. I didn't feel like I was at Walmart and I didn't feel like a tourist just off the cruise ship being pounced on to buy something. Instead we were treated very nicely, no pressure and we dealt with one another honestly. I was in a rush, we knew exactly what we wanted. They had what we wanted and we worked the deal out accordingly. All went very well. Thanks Mercedes-Benz of Sarasota. We live in Valrico, the drive was worth it.

One of the easiest and most enjoyable car buying experiences I have ever been through. Ken was very friendly, professional, and most importantly low pressure. He showed the vehicle, I liked the vehicle and bought the vehicle. Can't get much easier. Deal was finalized by Deb in finance. Again, proffesional, courteous, and explained all the documents and available options in a very clear and comprehensive manner. I would not hesitate to do business with again and will definitely recommend. Thanks again Ken, Deb, and Mercedes-Benz of Sarasota.

They are the best. Jason is very knowledgeable and helpful.

i bought a 2002 C class from this great dealership. It was fast and friendly and i was treat like it was a brand new car. i would recommend this dealership to anyone looking for great people and even better service!

My first experience with this dealer was good, this time it was not very good, I would hesitate to use them again especially after finding out I twice a reconditioned part was installed instead of a new part. My repair was expensive, no loaner car available but they did want to pay part of my rental car cost but trying to get that back is a nightmare, they won't return my call. Mercedes corp really don't care either, after being a dedicated Mercedes client for 5yrs it looks like time to find another car company.

I had a positive sales experience thanks to salesperson Ken Johnson. He was knowledgeable, efficient, and straight forward.

Exceptional purchase experience from start to finish. Professional, respectful and courteous staff. Very knowledgeable as well. A definite 10+ rating!!! Thank you all!!!

Excellent service experience with my BClass electric drive at the MB Sarasota. It was such a contrast to the experience in Ft Myers MB dealership who told me don’t come because we don’t service electric cars

My 10 yr. old Lexus SC430 was severely injured (Totaled) in an accident two weeks ago... my husband found the perfect replacement at Mercedes-Benz Sarasota! A Mercedes certified used SL550... He contacted Rick Chang to have it held. We live on the other side of the state, and because of injuries sustained in the accident, we were unable to get to the dealership until yesterday... Rick Chang worked with us to secure the care until I could drive it and fall in love with it! Thank you Rick and Jason for making our purchase painless!

Well looked after by Jason for the 30k service on our ML-350. A loaner vehicle was provided and the overall experience at the dealership was very pleasant.

I purchased our E350 just two years ago. I went just to look and, to my surprise, drove home in a new Mercedes. My wife thought I'd stolen it! They made me a tremendous offer, I accepted, and the next thing I knew, my tag was in the car ready for my trip home. At 20,000 miles, our car was just serviced, and a "loaner" was given to us while the work was being done. Our Service Manager was Jim, and he was great. The Mercedes is without a doubt the finest car we have ever owned- I'm glad I "just stopped by" Mercedes Sarasota "just to look"!!

Steven did an excellent job of getting me in and out quickly, very pleased with the work performed.

This is a fabulous dealership!!! Everyone was so friendly and helpful!!! Dave Hannon was our salesman, and he was AWESOME!!! He spent so much time with us, making sure we got exactly what we wanted!!!! We'll definitely go back to Mercedes of Sarasota!!! Thank you, Team!!!

Remarkable dealership. Every department I deal with performs in an excellent manner. From sales through service. Bill, "my mechanic" is truly outstanding. Service advisors are a pleasure to work with. Everyone gives outstanding and personal attention. This is a place where Service sells the cars.

Took my ML350 for a software update. Randi was so helpful made my whole experience a very pleasant one.

I really like Sarasota Mercedes, I bought my SL 550 Milla Miglia in Wisconsin and brought it here. They treat me like I have been their customer for years. Getting an appointment is super easy and check in is quick. I got to the dealership, checked in and left with a loaner Mercedes in about 15 minutes. They care about my time. I have another brand and took it in for the same 20K service. That took one hour to checkin and get a Hertz loaner, not the brand I have. Actual service was perfect, but the people here make the difference. I'm glad I am a Sarasota Mercedes customer.

Moving to the area recently my 2005 MBZ needed an "A" service. Anthony the service rep was fantastic and the work was done, while pricey quickly and professionally. Curious as to MBZ sustainability objectives and a dealership that had zero recycle bins for plastic water bottles, aluminum soda cans,and uses styrofoam coffee cups. Not a good match here with MBZ/Daimlers main objectives to minimize impact on the planet.

We purchased our GLK 350 from this dealership and purchased the pre-paid maintenance program. All service has been done at this dealership and always with a vehicle loaner which makes it very nice especially since we live a little over one hour away. This last time, our Service Manager told me that we were missing 5 lug nuts from our wheels, but that they had secured them for us without purchasing $400 for the 5 missing nuts. This seemed nice until my husband reminded me that we were missing 3 after they installed new tires for us a few months ago (on the driver's side). He had also just washed and detailed the car 2 days prior to this service, and noted no additional nuts missing. Not sure why we keep loosing these after having the vehicle serviced, so I asked the Service Manager to check on it for me, especially since the replacement nuts are now mostly on the passenger side.... Unfortunately, there has been no response to my inquiries.

I had what appeared to be a sensor problem related to DEF fluid on my GLK250 BLUETEC diesel. Although it was late Saturday afternoon Anthony Evans invited me to come over checked it in and gave me a loaner. In a couple of days I was called to come and pick up my car. I could see from the work order that the technicians had to do extensive work on a software program. The car was still on warranty so there was no charge at all. I am very pleased with the attitude of the service personnel at Mercedes Sarasota and the competency of the technical people. Edward Mckeogh

This a great place - service is excellent! Drop off was so easy!

Great service department; they got me in quickly, kept me informed during the service period and gave me a new 2018 GLE to use while I waited (with only 17 miles on it....!). Nice dealership. I'll be visiting them for my next purchase!

Worst service department experience EVER! This dealership is hands down an utter embarrassment to Mercedes-Benz USA.

I am very disappointed in the service I received at Mercedes Benz Sarasota. Arrived at & 7.45 AM and left at 11.20 AM Over 3 1/2Hrs.ti install 2New Tires. Just Disgusting

Cesar, Davian, and Alan were great to work with . I dropped my GL450 off for service ,with no intention of buying a car. The process was first determining the model E400 or C300 so entailed driving a number of vehicles . Once we decided on a C300 , we purchased a 2017 loaner with 2500 miles at a pretty good discount to a new one.

When I called your dealership regarding my Sprinter and it's ABS warning light, I was told it was under a recall and to bring it in for repair. Upon arriving for my 8am appointment, I was told that the recall was for a separate problem and that the ABS problem was NOT recall related. After waiting for 3 hours, I was told that the replacement of 2 wheel speed sensors would cost me $800+..which I refused. After waiting almost 4 hours my vehicle was returned. Later I purchased all 4 wheel speed sensors for $450 from another MERCEDES dealer and replaced them myself in less than 1 hour. How can you possibly justify such charges-when the service is SO SLOW?

Pls read me or else..Ok calm down..just go to Sarasota and take home a gorgeous Mercedes (absolutely the BEST automobile for your money today: luxury, performance, sexy, and professional.)..Purchased a Certified Pre-Owned 2016 Mercedes-Benz C300 from Tom Clancy. Called to confirm the vehicle was still in stock, planned to drive an hour that morning to purchase the vehicle. Tom confirmed the vehicle was at their location, he emailed me the original option list along with the recent service performed for certification. We arrived at the dealer and the 2016 C300 with the AMG pkg was there and ready for us to test drive. After an hour or two to complete paperwork we left the dealer with the Mercedes Benz. I highly recommend you visit Mercedes Benz of Sarasota and ask for Tom Clancy. He is professional and considerate of your time. Thank you Tom. Make sure to ask for Jason Lewis in service, too!

Outstanding experience! Kudos to Randi, she’s the best!

I am always very satisfied with the service from Mercedes-Benz of Sarasota. Steven Appolloni, my service advisor, greets me in a very friendly, and professional manner, and takes care of my old 2006 E-350 as if it were a this year's model. I appreciate this.

Its hard to describe how great the whole experience was. I was treated like I was buying a $60,000.00 Mercedes not a used Cadillac under $10k. The car is in perfect condition given its age. They negotiated on the price and when I found something wrong with it (who checks to see if the heat works in Florida?) they were quick to fix it, no questions asked. They even gave me a new Mercedes as a loaner. If I need a car again I'll definitely check your inventory first!

Courtney Jordan is very efficient and helpful. She takes the time to explain everything thoroughly and we appreciate her professionalism.

First off, I stood in the lot for OVER an hour waiting to see if a salesperson would q mmAN HOUR- ignored.... with over t $8,000 CASH, in $100 bills that I had planned on using as a downpayment for a used Cadillac. I walked in around 7:30 pm & asked for a salesperson to give me some nhelp. Tucker came out TWENTY min utes later, and RUDELY told me that it was 7:50 pm, they were closing i n 10 minutes. So after driving 2 hours, I was being sent HOP pSo to drive it for icky 5$& bohb

Great service, great people. I definitely recommend

It was a pleasurable experience and everything was done to my satisfaction. Lino C

The dealership is wonderful. I feel as though Zack and Michael worked hard and truly listened to my opinion. Excellent customer service! I love my new GLA 250�!!!

The service department was excellent and took care of my recall notice in a timely manner. I look forward to doing business with the dealership when my lease comes up and I need another vehicle

My experience was not so good again this was the second time I took my Buick enclave in for an oil change. I take it in at 8:00 I leave it there all day told Courtney I would be back at 4:00 I still had to wait 30 minutes to get my car. Then Courtney didn't even go over anything with me she had me sign a piece of paper and told me my car was out side didn't walk out with me or anything.

Judy is the best! After a hurricane she accommodated a "walk in" to get me back on the road safely. Many thanks to the team at MB Sarasota!

Fast, efficient, correcting problems I didn't even know existed. Threw in a new battery and the total cost was zero.

Service was thorough and prompt with no surprises or unexpected costs. Our service representative, Courtney, is excellent.

We purchased a 2015 Lincoln MKX Sunday 8/13/17. There were several issues with this car. The first was a corroded battery terminal (while the car was up for sale!), so the battery had to be replaced before we could take possession of the car. The second on-going issue is there was only one keyfob when the car was released to us upon sale. To this date (8/31/17) we still do not have the second one! The third and lengthy issue was a slow air-leak in one tire, so it needed to be replaced. It took several days for a replacement tire to be available, and after driving all the way from our north-Bradenton location, it was the wrong tire. A correct tire took another several days to be available. When our car was presented for the tire-change and balance, it took two hours and 40 minutes!!! AND we are STILL waiting for the other keyfob!

I sent my wives C class convertible in for repairs that I purchases from a local used car dealer this past April, I have spent a small fortune at both of my local auto mechanics here in Englewood, when I spoke to Bobby at the Sarasota Mercedes, he told me I needed to spend at least 10K to make everything right on my 2005 car that I paid 12K on, plus the small fortune already spent. My common sense told me to ask for a salesperson, Bobby introduced to Alfredo, after 3 visits both my wife and I decided to get a 2018 GLC CLASS SUV, the entire purchase was a wonderful experience, I was totally blown away with how Alfredo made us both feel like we were friends forever, and I cannot forget Tom Clancy that filled in for Alfredo on our second visit, he also made us feel like long lost friends, job well done across the board on every level, you all successfully took what was a nasty situation (my old car) and turned the whole situation into a great experience. We will be back, Joe Cooper

IF YOU HAVE NEVER BOUGHT A CAR ON LINE, YOU MUST TRY IT WITH MERCEDES-BENZ OF SARASOTA!.. BOUGHT MY CAR WITHOUT EVER SEEING IT IN PERSON OR SITTING IN IT, LET ALONE DRIVING IT. THE DEALERSHIP BOUGHT MY CAR MPICKED IT UP AND DELIVERED MY NEW CAR!! WHAT SERVICE. COULD NOT BE MORE PLEASED. THANK YOU MERCEDES-BENZ OF SARASOTA!

Another great experience with their service department. It was a screw in a tire that brought me in this time, and Anthony got me right in and even gave me a car to drive to run a quick errand. The tire was fixed and the car delivered with a fresh wash after only an hour!

Great service and lots of new vehicles to look at and complete test drives.

Excellent service for my annual check. Expedient service and very courteous staff! No complaints at all!!

Had a 3 hr wait for an EBD dash light diagnosis and wheel speed sensor replacement and service on my Winnebago View motor home. Did a good job and the price was reasonable. Suggest you make it known to the market place that you work on the Mercedes Sprinter Chassis. Fortunately I found a mechanic who suggested Mercedes on Clark Rd.. I recommend them.

The people here always treat me respectfully and with constant courtesy. My service advisor, Bobby, recognizes me everytime I come in even though it's not often. They are informative and knowledgeable. I would highly recommend them to anyone, their service makes my experience owning a Mercedes that much better.

Always have excellent service by the entire staff. Steven Appoloni, my service advisor could not be more accommodating. I have nothing to say, other than my experience is always Outstanding!

I deleted my prior post because they finally fixed our car on warranty and the general manager agreed to reimburse us for a rental. They did put us through a lot of stress that was unnecessary and would not have happened if they had their act together.

Service was great! Cookies were excellent! Only downer was I got fat eating the cookies.

Excellent service from Alec! Couldn't be happier! Thanks again!

I would recommend MB of Sarasota to anyone looking for a MB. Informative, no hassle. I would recommend working with Tucker Kittle. I switched from a BMW and couldn't be happier!

I needed an emergency tire repair and they were able to work me in to their busy schedule w/o an appointment--and I didn't have to wait long for the repair either. My service liaison Grant made sure the process was painless.

Service was great and the people are very nice but service fees are little high.

excellent service w Mercedes benz of sarasota judy sweitzer has always done an outstanding job!!

Stoped by for a pit stop! Awesome service and in and out! Love the Mercedes shop too. Plus after hitting two car washes you guys actually cleaned the wheels! I almost didn't think it was my car when it pulled around. The wheels were actually shiny!

Excellent! I am glad I have a MB ad not a BMW like my husband. Your service is 100% better than theirs. Thank you.

I purchased a used car from them a few weeks back. The car developed some issues a week later. After talking with them, they agreed to make it right. They gave me a loaner and fixed the issues, I highly recommend them! They did not have to do this, but they stepped up big time!

Easy to deal with, fast and efficient, very proper and polite, great coffee and cookies. Highly recommended service department.

Take your business somewhere else away from any auto nation dealers!! They're the worst

We had a wonderful car buying experience with Sarasota Mercedes. The sales Rep Rick Chang was amazing. He walk us through the whole process. He even waited till the end to show my wife how everything worked. I would recommend the dealership and the Rep if you're considering buying a car.

Our salesman was delightful and knowledgeable but our overall experience with the dealership and your finance department was not acceptable. It caused us to be inconvenienced and we had to spend more time in the dealership than was necessary.

wonderful, respectable,recall service on my C230 kompressor. Sadly after a detailed estimate of my car, it would take 20K to get it back on the road to make it drivable. Transmission dead. So anyone wanting fully loaded, great condition parts...I'm selling the parts... I really thank mercedes dealer ship of sarasota for being compassionate, and honest with their estimate. it's not very often these days to find people who so kind....just wish they would have a MB consignment service to part out car parts to save me the hassle of having to do the advertising and collection of funds myself. well time for a another car....good bye Kompressoro

Couldn't find a better gentleman than Tom Clancy. Worked with us to find a new convertible and helped us at our home with all the new things we didn't understand. So glad we found him when we came back to Mercedes to buy a new car!

My Experience Was Very Good ! Moe Alexander was a pleasure to work with No pressure and very helpful. I'm enjoying my car very much .So far So Good ! thank you . Ron Streich

I know Mercedes Benz is a luxury brand but the service fees are too high. I will be searching for other service alternatives in the future.

I always have great service at MB. The work is excellent and the customer service is spot-on.

Jason was amazing. 10 out of 10. Service intake was detailed. My loner car was ready and waiting. The process was quick and efficient, Jason stayed in contact the entire time. When my care was ready, he went through all of the items that were completed....and who doesn't like the car wash :) Thanks Jason!

The flawless and wonderful customer service at Mercedes-Benz of Sarasota is enough reason to buy a car from them. Judy Schweitzer has been my service advisor since 2014. She is informed, helpful and friendly.....5 stars for Judy and for the entire Mercedes-Benz service team.

unlike my last experience i was taken care of the right way at mercedes benz of sarasota. my service writer courtney took care of me thanks again.

Justin Francisco helped us make the transition from a low tech 2016 E350 to a 2017 E 300. His patience helped convey the knowledge about the cars in a manner which enable us to make a decision despite our hesitancy toward the new technology. Everyone we encountered at the dealership wanted to make sure we were happy.

Went to get new tires on a smart car I purchased recently, and maybe because I'm young and don't own a $80,000 car but waiting for the tech took twice as long as we were visibly skipped in line by the concierge guys. Our tech was kind and only reason not 1/5. Was offered a $160 oil change which is a rip off and a half.

Amazing sales experience Joe did a great job no pressure sales knew the car i wanted he had it ready as i pulled into the dealership couldn't ask for a better buying experience thank you Joe and the rest of the sales team

Great experience, the salesman Scott Tierney was friendly, polite, understanding and efficient on providing the best price for the used car we purchased. From the first call to when we ride the car from lot, the MBS staff give us a red carpet treatment. The experience was pleasant, no pressure, no problems. Liliana and I thank you MBS.

Jason always takes great care in the details of our service work. It is worth the drive to work with him.

Started off a Saturday morning with "correct tire pressure light" Turned out to be a nail. Thanks to Judy & road hazard I was out of there quickly with a new tire & a safe vehicle!

Fairly mediocre service compared to what I get for my Audi just down the street. Called to have regular 20k service as well as fix heated/cooled cup holders on Gl550. Was told I could not get a loaner for a week and a half. Rescheduled service to a time that worked for Mercedes and received prompt service. When my wife picked up vehicle she noticed it was not washed, so she asked if she could get it cleaned. A rep said sure but they were busy so it would be another half hour before the car was ready. She declined. This is the second time car was serviced (I also have full service contract) and the last time the car was not cleaned as well. Ok service but is not "exceptional" by any means.

I was lied to about repairs to my vehicle and warranty issues. I will NEVER go back to a facility that has employees that lie to customers

great service like always Judy is the best , they always go the extra mile for costumers

After a tragic encounter between my Audi TT and a deer in the Colorado mountains, I went on a nationwide search for a replacement TT. After 10 weeks, I found my dream car at Mercedes-Benz of Sarasota. In a 'cold call' on the dealership, I met Andy who immediately took me to the car, allowing me to pop the hood and conduct my initial suitability test. After a thorough test drive, I was ready to buy and ship to Phoenix. Andy, Brian, Shirley & Vlas were solicitous of my needs as we completed the arrangements for transport and delivery. Judd wrapped up the final signatures and I was the delirious owner of a replacement TT with all the features I required. Staff handled the transport arrangement and I was able to write only one check to cover it all. It was a seamless transaction during which I was treated with impeccable service and respect.

We take our 2012 in for a check up every year. The dealership is huge and well organized. Very happy with their work.

Mercedes Benz of Sarasota know how to take care their customers, not only in person but on the phone also. Just recently I had my vehicle service I am vey please with the staff. All I could say keep it up staff you have my "vote". Christian

Service check-in was quick and efficient. There was a bit of confusion regarding transportation home that took time to sort out, but the service was first rate. Diagnosis and repair of the shifting problem I was having with my GLK350 4matic took two days, but I am happy with the result. Justin quarterbacked the activity for me - he did a great job translating my description of the issue to the repair guys.

I want to give a shout out to Sarasota Mercedes-Benz for their excellent service and support !!

I bright my 2011 E350 Wagon in for a scheduled A service. The service was performed at my convenience and I hope I'm good for another 10K miles. service advisor Courtney was very professional and accommodating.

Very satisfied with the regular service visit. Service advisor was very professional and helpful. Very clean and efficient service process. All scheduled service was preformed and additional items were addressed without any up sale for any unnecessary items.

Thank you, Jason Lewis for taking care of my service this morning. I was in and out in less than 2 hours. Outstanding service department!

I was very pleased by the reception at the Sarasota Mercedes Benz dealership. From the beginning until I picked up my new vehicle my sales representative, Brian Tinsley was superb and on top of the whole process.

I received the best service from salesman Tom Clancy. I was treated professionally and with the utmost care. This is my first Mercedes and I am loving it! Everyone at this dealership is attentive and polite and their attention to detail is extraordinary. What a wonderful experience!

Had been looking on line for several months to find a used fun car for weekends. Found right color and interior color combination at Sarasota MB. Online sales person texted pictures to my cell phone. None on Web sight. He worked hard to make the deal.

Took my E350 in for service this week and was met by the most helpful service manager...Jim Foulkrod! In half the estimated wait time I had my car back and I was ready to get back on the road. Thank you Jim. Thank you Mercedes-Benz of Sarasota!

I was thrilled to purchase my first Mercedes from a wonderful salesperson at this dealership. I purchased a 2012 GLK 350 on Oct. 2015 and expected to enjoy the experience for several years. However, the battery died a couple of months ago and we had AAA out to recharge. Then it died again, twice in 1 day, and we used the Mercedes roadside assistance program. The first tech charged the battery and said it was good to go but to drive it for 20 minutes. I did that. Came home, had to go out again; battery dead. Called roadside assistance. 2nd tech said the battery was dead, that it was 6 years old and needed to be replaced. I obviously can't verify that the battery was 6 years old in a 4 year old vehicle but I am unhappy that less than 10 months after purchasing the vehicle (and putting less than 2k miles on it) that I had to replace the battery. I spoke with the manager and was told that they don't put batteries in pre-owned vehicles (or maybe they do swap out which would explain why this tech said my battery was 6 years old in a 4 year old vehicle) and that they weren't going to do anything about it and that this is an industry-wide practice. Here's my perspective: this is a luxury car dealership and for less than $300 (cost of battery $279 - not inexpensive) they could have kept a customer happy and I would have used them again when I get ready to trade in or purchase. Pretty small price to pay in my opinion. Disappointed. Going elsewhere in the future.

Huge inventory. Booked an appointment for a test drive through the website. Found exactly the car that I wanted with my wishlist options...all the ones I wanted with none of the ones that I didn't. No pressure to move up to a more well equipped and more expensive car. Very fair trade-in value for my car. Stress free negotiations done almost entirely over email. Once I signed off on the offer my husband and I were treated like royalty. Great experience.

Ken Johnson is a true professional who worked hard in negotiating an excellent offer on my trade in and on the automobile I purchased. He has continued to stay in touch and has taken care of all my requests. He is a fine gentleman who I was pleased to work with in accomplishing my purchase. This is a wonderful looking dealership staffed with happy, warm and inviting professionals. I just might stop in every so often for one of their fresh baked cookies.

Recently purchased a 2014 GLK from here. Its absolutely perfect. My rep, Alfredo is a special person. Couldn't ask for more...Props to Ernie Withers, GM there. Just the best...

I purchased my first Mercedes yesterday and Alan was my sales associate and absolutely made the process so easy. He knows every single part about the cars and their safety, he was wonderful to deal with, walked me through the entire process. Rick in finance went above and beyond to make me happy with the deal we worked. This team is a must see

The folks at Sarasota Mercedes treated me excellently when purchasing my first ever Mercedes-Benz thank you everyone at Mercedes and especially Brian Tinsley!!!

Great buying experience , our sales representative Brian Tinsley excelled my expectation and work with us to ensure all features I want in my new GLC 300 is met and also work with us to get the right price.

There is certainly something wrong with the way I've consistently been treated at this branch. Tampa was better and I felt valued. The Sarasota branch places value on you by race and it is very apparent coming from a service industry. I was ignored until I asked for my service guy. When jim arrived he gave a quote and did not explain what's service B entailed. I was given a time line to pick up my car which was dropped off at 10 a.m. I went to retrieve the car to only have to wait additional hour. I saw others offered water and refreshments and I was not. No one acknowledged me as they entered the area. As a Bank Sr. Vice President this is exactly the treatment I coach against. I'd gather the ability to work with machines where I drop off my keys and called when the car is ready. I've been better treated at chik fil a.

Jason is the best rep! We would not take our Mercedes any other place. I trust them and feel confident in all service they perform on our car.

What a great experience it was to have my car serviced at Mercedes in Sarasota. You are always treated like visiting royalty!!

Just moved into area, took GL450 to seek help resetting Tire Pressure Monitoring system. Service rep that came out after "greeter" could not solve problem, was arrogant and not at all interested in fostering relationship with me. I buy cars, based on overall experience and the service agent could not have been less helpful. He acted like I was wasting his time, and literally told me to just drive the car with the issue NOT getting resolved. He did offer a 2 hour wait time and said a technician would have to connect a lot of computer systems..... Really? It only needed a reset! I left, never to return to this Dealer. I buy new MB cars every two years and the arrogant service experience has eliminated this dealer from my future new car purchases. I read thru other dissatisfied Customer Reviews----and there was a theme of lack of dignity, respect for new, potential customers. Phone calls don't get returned. Also seems like typical solution is to call GM and he'll try to resolve problems. Too late! GM needs to fire people who don't live up to delivering exceptional service to all customers, no matter how big or small there problem. GM: you have some horrible folks, interfacing with your potential future revenue streams!

Judy S. is my service advisor. She is very professional and goes the extra mile to make sure your trip for service is pleasant. You have an excellent employee who is an able ambassador for Mercedes Sarasota.

I just had my 2012 Smart Car serviced at Mercedes Benz in Sarasota. It is always a pleasure to go there, Beautiful waiting room, with drinks, cookies and fruit. They even had a 2016 Smart Car, which I used while my car was being serviced,

In most cases, purchasing a vehicle is a a laborious and frustrating experience. I want to thank MB of Sarasota for changing that perception. Our experience with everyone was extremely professional and accommodating. Our sales concierge, L. "Burt" Dennis was wonderful. His communication was excellent and he kept us well informed without being pushy. I would not hesitate to purchase from him again. When we discovered a problem, the service department was very helpful and worked hard to meet our time restraints. And those cookies are so good!! :-) Thanks very much!

It was and has always been a pleasure to shop for a MB at MB Sarasota George our sales consultant always makes it easy to get a car. We are very happy with our new GLC

I recently negotiated a Mercedes lease with Chris Ranney at Mercedes Benz on Clark Rd, Sarasota. It was the best dealership experience I ever had! It was a very fair deal and I was there less than one hour! I made an appointment for the next day to do the paperwork. That was a breeze as well, with Tyler.

As of two weeks ago, I became the proud new owner of a Certified Pre-Owned 2013 C250. The car had only 13,000 miles. I worked with Christoper Ranney. He was extremely patient with me. I wasn't sure and I looked around at other cars and visited other dealers. Christopher made sure that the entire choosing, buying and getting experience was pure joy. Christopher's co-workers -- as we were finally putting the deal together -- were as helpful as they could be. I'm soooo happy with my beautiful car. Riselle Bain

Jim, the assistant service manager, and Dave, the head service tech, are the BEST. Great communication accompanied by unequaled service.

Our car has been in possession of Sarasota Mercedes for over three weeks. They have failed on multiple occasions to give us the courtesy of a call back. I am absolutely disappointed in the lack of professionalism and will not be returning to this location when our car is finally returned to us. I've been a Mercedes owner for 5 years now and was seriously considering a 3rd purchase until this situation. Perhaps BMW values their customers more, especially those paying a premium for a "hand built premium luxury vehicle.

I am happy to report that I had an excellent experience at Mercedes-Benz of Sarasota. I am very pleased with the 2016 SLK300 I purchased and I will continue to heartily recommend your dealership to anyone looking to purchase a new vehicle. Peter Bolduc was very helpful in showing me the vehicle options. Peter was courteous, friendly and patient with me throughout the negotiations. I’m confident that you’ll agree with me that he is a valuable asset to the dealership’s reputation and success! Sincerely, Karen and Bill

Jason was our service manager and he delivered all he said he would but with a smile and energy. I was very happy.

Efficient, competitive and easy to work with someone you had't met.

After several months of reviews and searching, I purchased a 2016 Smart car at Sarasota MB, In todays non customer related world finding this dealer was a blessing. My salesman Alan and Finance man Tyler were the best. A great friendly and honest place to do business, Every email and phone conversation was answered clearly and there was no doubt that MB of Sarasota (70 miles away) was my choice.

My car has been in twice for service for various needs in less than 2 months and not once has someone told me that my tires need replacing. As a mother, who drives two children around town, it would've been nice to know. My husband brought it to my attention and he called to see how much tires were and when they could be replaced. He has a BMW with 18" run flats that were recently replaced for 550$ at BMW Sarasota (back tires only). For standard size tires on a C300 we were quoted 600$. Tire Kingdom offers the same tires for 70$ cheaper. We were told a written quote was needed to have them done at Mercedes-Benz for that price; however, all we did was search online, Mercedes could've done the same thing. We were told someone would call us back to let us know if the price would be matched or not. No one has called. Two days later, we received an email offer from Mercedes for 50$ off tire replacement. When we called, no one mentioned that a national campaign for money off tire replacement was even being offered. How is it that your company isn't aware of it's own sales offers? This isn't the first time I have felt that the customer service at Mercedes is lacking which is why I have written this post and why I will be switching to BMW once my lease is up next year. I didn't get to where Iam professionally by throwing my money away. Either match the price of competitors or not. There is no reason to overcharge for products and services. For anyone else that has had similar experience(s) with Mercedes of Sarasota, I encourage to drive across the street and visit BMW Sarasota. The atmosphere is completely different and the customer service is stellar!

Abel delivers great service ! Lovely place ro go !

We love our new Smart car and appreciate all of the help the staff at Mercedes-Benz of Sarasota gave us when we purchased it. A special thanks goes to Walter Zipp who zipped us through the process and continues to give us support.

Thank you Jason and the entire service team for getting us back on the road in our RV with a Mercedes Sprinter in 25 hrs.

I live over 2.5 hours from the dealership. I was able to negotiate with Peter (internet sales) a price very easily. Car was exactly as described when I arrived and was in and out of the dealer in less than 2 hours (including checking everything & test drive). The 60 day Autonation warranty was simple to use and the management went out of their way to ensure my convenience/ ability to use a local dealer service center. I would buy another car from them without hesitation. The service was unlike any other I have purchased from. Thanks again!!

Recently purchased a 300Dl, Suv from Sales Associate, Victor Lema, and the experience was great. He was very friendly, professional, knowledgeable, and helpful, which make our purchase an easy decision to make. My significant other and I really enjoyed talking with Finance Director, Brad Combs...he really knows his Mercedes, and has a great personality. Also, thanks to Tyler Layton, Finance Manager who explained all the great options that Mercedes Benz has to offer, along with finalizing our paperwork. Thanks to everyone, our experience was fantastic, and I would definitely recommend, Mercedes Benz of Sarasota, Fl

We bought a CSL550 right out of the showroom.Dealing was easy and did not take too long to get to an agreement. Most important we bought a great car, we love it.

I absolutely hate buying a car so when I do I keep it for a very long time to avoid going back to a dealership, however, this time I decided to do something different which was to try the Mercedes Benz of Sarasota on Clark Road...apparently this is where I should have been purchasing a car from all along... Thanks to the professionalism, respect and knowledge of Mr Stuart Siegel I am a Mercedes Convert and more than happy about the experience and my new Car.... Stuart gets a 10+++in my book

Very friendly service. Best Mercedes dealership I've ever been too.

I recently bought a E350 coupe from their dealership. Stuart S. went above and beyond anything I would of expected to help me find this car. I was very particular about the car and the accessories it had, and he did not give up and found a perfect fit for me. The price they gave was right in line with all the recommended prices online and that made it very easy. The only snag came from the financing dept., they mislead me on how things were going to go, and when it came time for the purchase we had to go to a private bank. The credit was not the issue just their policies that were misrepresented. While I would defiantly recommend using Stuart to buy a car from I would advise getting private financing.

I had done all my research and narrowed it down to BMW and Mercedes...looking for a crossover or SUV....test drove BMWs...salesman OK...then I booked an appoitment with Merceds of Sarasota...Tom Clancy answered the phone and from the first few sentences I felt comfortable over the phone which is hard to do. Tom did it all right...texted me directions,confirmation of the apoitment...very professional. When we got there we were traeted extremely well from the start. Tom is extremely knowledgable, low key yet has a high energy level and enthusiasm for what he does and for his employer. I found Tom to be the key to closing the deal, very supportive and informative.We bought a GLK350 that day and I would reccomend Tom Clancy as the man you want to deal with...classy guy with integrity and a soft sell approach with clients.

It was a very pleasant transaction. Everyone was very professional and knowledgeable specially Brian our salesman. I would recomend Mercedes Benz of Sarasota anytime.

I picked up my new ride today & couldn't be happier!! This facility & its staff is most definitely top notch. Alfredo Poletti was most helpful thru the process & was always super fast at returning any emails/calls, I Highly recommend asking for him:)

Great experience! First time Mercedes car owner and really impressed by the service! Thank you!

My experience with Mercedes Benz of Sarasota was excellent. Stuart Siegel, as my Sales Consultant, went above & beyond while helping to find just the CPO vehicle I was looking for. He was educated about the product & the process, and helped the process go well. His communications & responses were timely & customer satisfaction was clearly his priority, which I very much appreciated. Jamie Muldoon, the CPA Manager, was fantastic in her customer care as well. She did her very best to make sure my purchase experience was beyond satisfactory & the process seamless. I highly recommend this dealership & working with these individuals.

The dealership has great selections and the sales staff (Geoff Shea) was very knowledgeable and very enthusiastic in learning what the customer needs are and to match the need. Continued to follow up even after the sales.

Just bought my first Mercedes and the entire experience was lovely. Customer service was some of the best I've ever had. Love love my new suv!

Keith Dennis did he great job! He was patient and didn't pressure me at all. He has called several times since I bought my Hyundai Tucson to make sure I'm happy and ask if I need anything. I got a great deal on a vehicle that I love. Great car! Better customer service! Would definitely recommend them!

I live in ga. and after negotiating for a few days we finally came to an agreement on price of 2010 edge and I drove a total of 12 hours to pick the vehicle up. ken Johnson was my salesman and was very friendly and kept in touch with me the whole way. was pleased with vehicle upon arrival thought everything has been checked out but day after getting home found the cd would not work. contacted dealership and explained the problem and they had me fax a copy of what repair would cost and they took care of the problem. was very impressed with that.really like the car. get lots of compliments on it too,

We purchased a new Mercedes Benz GL550 and were very satisfied with the experience. Our Sales Rep quickly provided the necessary information we needed to make a decision to purchase the vehicle. They honored a lower price quote and the back office made our sale close smoothly. We'd happily purchase from them again and would recommend them to our friends.

Mercedes and the dealer agreed to absorb the cost of our repairs and I thank them for this.

Buying a car can be stressful but buying two at Mercedes Benz of Sarasota was a great experience and one we'll always remember, thanks to the entire sales force, and to Vlas, Mark, Brad, and Jalal and especially to our salesperson, Judd Starr who made it all come together. We were made to feel very comfortable, absolutely no pressure or other sales "tactics", and we drove away from the dealership incredibly happy and excited in our two new cars! The after sales experience had been every bit the same and we look forward to a long and lasting relationship with Mercedes Benz of Sarasota!

Recently purchased our Lincoln MKX from Ms. Theresa Liszewski, whose courteous, adroit, swift handling of the transaction made all a pleasure. We are delighted with Mercedes of Sarasota, with our new Lincoln. As well, in particular we're most pleased with the fine customer services of Theresa Liszewski and we plan to acquire our next car thru Terry and Mercedes of Sarasota. Thank you for all your fine efforts. Yours, Paul V. Zecchino Manasota Key, Florida

My husband surprised me this Christmas with the purchase of our first Mercedes! We bought the GLA class and absolutely love it! Rick Chang was our sales advisor and what a class act! No hassle, courteous and first class service. I would recommend purchasing a vehicle from Mercedes of Sarasota.

We recently purchased a new C Class Mercedes from this dealer with our salesman being Peter Bolduc. The entire experience exceeded our expectations in every manner. Mr. Bolduc was very informed and low pressure.

Top Knotch, Friendly, Courteous, Professional and Painless! These are some of the words to describe our recent experience and purchase of a Baby S CLA250 at Merecedes-Benz of Sarasota. From the moment we drove up and met our friendly sales rep, Keith Dennis, we couldn't have asked for a better experience when looking for a new MB. I would highly recommend that you check out MB of Sarasota for your next car purchase. They have a stylin' car for everyone and are the most professional team in town! Thanks to the entire staff for easily making us a fan for life of Merecedes-Benz of Sarasota!

Roger Kumapayi was the sales associate that helped me. Roger is very personable and very patient. I bought a Lexus and learned quite a bit about the vehicle from Roger who is very knowledgeable of his cars. The financing was very pleasant too, I like there finance associate and he was great to work with. I have to admit I was intimidated at first since it was Mercedes But, I ended up having a great experience and I love my car.

Expectations of stress and hard press sales while car shopping did not happen at MercedesBenz of Sarasota. My salesman, Tom Clancy, was insightful to my needs and helped me select just the right car. His followup tutorial support for operating features and technology is very helpful and calls are answered immediately. I am very pleased with my C300, and the helpfulness and professionalism I encountered during this first experience with MercedesBenz.

Having purchased many different vehicles from many car dealers in the past, I must to say Mercedes-Benz of Sarasota is a 5 star dealership.

Great service experience and customer service experience with a special thank you and highlight for my service advisor Lewis. Mercedes service and support by far the best in this area.

We purchased a new C300 earlier this week and so far have found the sales staff and the finance specialist to be extremely cordial, knowledgeable, well informed and very professional. We will be meeting next week with the technical specialist to go over the intricate information systems in the car, and an employee will be coming to our home to set up the remote system for accessing the gate to get into our garage and community. So the story so far is all about 5 stars.

We love our new GLK350! Victor and Bill were wonderful to deal with..making sure our needs were met during the process. A great deal of time was spent going over all the features of the car.

My husband and I went to look at probably one of their oldest used cars intending just to see what the car itself was like, honestly a bit intimidated by going to such a nice dealership.We found we were treated with just as much attention and care as if we were buying any new Mercedes on the block. We were treated with respect, effort, time, and did not feel pressured. We were able to test drive, negotiate via email, and return to make the purchased we intended on making. Even while waiting, we found the lobby to be luxurious and comfortable. It was really a great experience.

The easiest and best deal I could have gotten. I drove for 2 hours to buy what I wanted from Chris. I didn't want to settle on any color I wanted what I wanted. Chris hooked me up and other dealers in Orlando didn't want to.. I would highly recommend this place and I love my Mercedes Benz 250 glk..

CUSTOMER SERVICE- after a long afternoon of dealing with one crotchety parts salesman after another I was refreshed by Joni Archer of Mercedes-Benz of Sarasota. She was friendly, helpful, and just a little bit of welcomed sunshine. She far out did her competitors in class and charisma. Above all, she is wise and has a great knowledge and understanding of marketing. I will happily be wearing my new Mercedes-Benz baseball cap to SEMA/ AAPEX in November. Thank you Joni! I HEART SWAG!

Negotiated over email/phone and took delivery over a short 2 hour weekend session. Painless and a very minor paperwork glitch that is being corrected asap. Highly recommend talking to Victor and Cary for getting into a nice Benz!

Love❤️the service department, souvenir shop, and of course the refreshments! While my vehicles being serviced, I'm never limited to the things I'm unable to do, thanks to their loners vehicles! Very convenient!

Difficult and not totally transparent negotiation. I've got the sense that I overpaid. Untimely "training" on the features of the new vehicle and only after following-up

I decided that I wanted out of the mustang I owned and into something more efficient. I walked into the building and was promptly met by Roger. We sat down and in no time, he had me test driving a Smart Car. I immediately fell in love with the car and wanted it. My original plan was to sell my car on my own and then come in to purchase theirs. After speaking him a little more, I decided to trade my car in instead. All the people I spoke with are very courteous and professional. I highly recommend Mercedes of Sarasota and I will be back in the future.

Our Sales Consultant at MB of Sarasota, John F, was exceptional throughout the whole purchase process of the new C350 that we just bought as a second car. I must first vouch for his patience at answering the numerous questions we had and stress his understanding of our specific needs. He is always very polite and ready to help. His suggestions are worth listening to. Overall, a wonderful experience. We will definitely call on him again when we change our five year old E350 in a few years.

The sales manager and financial manager were very helpful, patient, and responsive. The whole sale process was pleasant and not at all rushed or pressured.

Last week I had the pleasure of shopping for a new vehicle at the Sarasota Mercedes Benz dealership... I was prepared for the normal high pressure sales pitch as I have purchased many vehicles over the past years from competitive brands.. I must state how pleasantly surprised I was dealing with the Sales staff at this dealership..They provided all the information required to make a sound decision on purchasing one of their products.. They followed up with me and were really customer driven to assist in any manner possible.. The car is capable of selling itself but the entire staff is so customer driven it was a very good experience.. I would not hesitate in directing family and friends to this dealership in the future... Nice Job ,, thanks for all your help...Rick and Bonnie

This is my first Mercedes-Benz and my first trip into a Mercedes dealership. I purchased a 2011 GLK350 and was thoroughly satisfied with the car, the price, and the entire purchase experience. The salesman was courteous, professional, and extremely helpful--no pressure, just alert to help whenever possible. I wish I would have stopped at this dealership long ago. I know I'll be back in the years to come.

In many car dealerships buying a car is more than unpleasant. What a difference the Mercedes dealership makes. Laura S. was our salesperson and she was knowledgeable and professional. No gimmicks and no pressure selling - just great. Thank you very much. We love the car - it is exactly what we wanted.

We came to Mercedes Benz of Sarasota to inquire about a new ML 350. We bought our 2012 ML350 here but now it has 51,000 miles on it so we were interested in trading in our car for a new one. The service here has been impeccable. We spoke with sales associate Laura Lo. After assessing our needs she felt it best to consider a certified pre-owned Mercedes. She spoke with us length about our preferences for color, options and model. She would let us know if something came along in this regard. A few days later Laura called to let know a silver 2014 ML 350 with 1,400 miles would be coming in soon. When it arrived she called us that same day. Laura helped us get the best deal for our trade-in, financing, setup and service package. She reviewed the features thoroughly with us. Since taking delivery of our new car Laura has called us and sent us emails to be sure our needs are not only met but consistently exceeded. We have been treated so kindly by Laura and the team at Mercedes Benz of Sarasota. We cannot say "Thank You" enough.

We drove a bit of a distance to look at the used ML320. Tom C. was outstanding in making the deal happen for us. The dealership facility and waiting area are first class.

By far the best car buying experience I've had, John and staff were nothing but courteous and professional. Drove up from Key West to pick up vehicle and it was better than advertised, couldn't be happier. Thank you.

Chris F. was very helpful and the appraisal Dept was really quite painless with trade in values being what they are. There was no brow beating or picking my car apart. I called Chris about 15 minutes before I arrived and he had the car ready for a test drive when I got there. All of the Staff were very nice and helpful with the exception of the finance dept. Although I paid cash I still endured a bit of a badgering to buy an extended warranty which went as high as 40% of the cars value. You cannot just politely say no rather treat them like that telemarketer that you have to hang up on or the religious order that you must close the door on. I did not consider this issue in my review score because this issue is the same at nearly all dealers. It is not enough that they make thousands off of their car plus thousands off of your car, plus paint protection, plus fabric protection, plus theft protection, plus extended warranties, plus kick backs for financing and even a bit more to tick up your interest rates. But that again is all dealers. I would definitely buy here again and just put on the game face when it is time to sign paper work.

It was surely a delight purchasing my Jeep Grand Cherokee. Chris R. was great to deal with, no pressure at all, and above all informative and helpful. A great environment and showroom. Overall everyone was great.

I bought a used car that had curb damage on all 4 wheels which they agreed to fix as part of the deal. I was attended to immediately and professionally upon arrival. A loaner car was ready and I drove off in less than 15 minutes in total. I went back today and I had my freshly washed car in less than 10 minutes. I could not find even a hint of where the rim damage was and it was extensive. Perfect interaction! Very impressive.

Flew down from Indianapolis to pick up my new C350 after they were the only dealer who could locate a car to my specifications. I had test driven this same model with my dealer Cary S. over Christmas and so called him again when I got in the market for the car. He handled all of my questions quickly and was even able to reroute a car that was destined for Texas so I could get the car I wanted. He then followed up on all of my requests quickly, even on his day off. I would highly recommend this dealer and Cary to take care of your purchase.

Great dealership. Everyone I dealt with from the sales department to the service department was very attentive and helpful. Terry L. was excellent and really went the extra mile for me! I highly recommend her. She took superb care of me. I bought a 2012 gl 350 blue tec from her and could not be happier with the terrific service she gave me.

When you travel from Tennessee to Florida to purchase a car that you've only seen on the internet, you hope for the best. I'm pleased to report that I not only found the car that I've been looking for, but I also experienced over the top customer service. I couldn't be more pleased with my 2008 E320 Bluetec.

Outstanding customer service and follow up. If it was not for Rick C., I may have not taken the vehicle hom

This is our fourth Mercedes purchased/leased from this dealership. Dealing with Victor for the third time was excellent. Its always good to feel comfort in driving away knowing you got a good deal on a car that you wanted. Victor was prompt and very responsive and even took care of a couple of issues we saw with the car. Will go back again once its time!

I bough a cla 250 from this dealer and got everything i could asked for. Was helped by Tyler L. but the whole sales team was awesome and caring.

Second lease of an E350, ably assisted by Tom C. on both. He and the rest of the staff make one feel welcome, valued as a customer. The quality of the entire dealership matches that of the car.

We have never met a more friendly and knowledgeable Sales Professional in all the many years we've been purchasing vehicles. It was a PLEASURE working with you Tom C.! I feel we got a great deal on the Mercedes of our dreams AND made a friend at the same time! We'd advise anyone looking for a vehicle to ask for Tom at Mercedes of Sarasota.

Good people great service great staff

Chris R. was 1st class from the moment we walked into the dealership. This made for a very delightful experience in purchasing a new ML350. There was never any pressure and everyone at this dealership is very knowledgeable and friendly. We are very happy we decided to stop in and take a look. After that 1st day we never searched anywhere else. Everything was fantastic and we are very happy.

Traded my 07 E350 with excellent assistance from sales personnel, Tom C. and Rick C. Both were very attentive and appreciative of my business. This is my second vehicle from this dealership and the experience was excellent and my new luxury model is super.

While the car buying experience is fraught with anxiety at some car stores, such is not the case at the Mercedes Benz store in Saratoga. The salesman, Jordan D., who guided me through the process was thoroughly knowledgeable about myriad features of the various models, and added immeasurably to my sense of confidence that I was making a good decision. After the sale, his and his support colleagues all followed up with earnest inquiries as to my happiness with my purchase, and offered their help if there was any issue that needed resolution.

Purchased a Model E-350 - as an Enterprise Software salesman myself is always rewarding when you have a great experience purchasing something. At Sarasota Mercedes Benz you are treated fairly, with great respect and whatever car you buy at this place you are the center of their attention at all times. From when you step into the dealer floor to when you drive out with your new purchase, they are flawless. Great Serveice. I highly recommend them. Peter B., the Sale Rep who tooks care of me did a superb job of representing the Mercedez Benz brand and the dealership. The quality of the service equals the quality of Mercedes Benz Cars - I will not only go back there for the regular maintenance as well as when it gets time to trade in for a new car. Thank you Sarasota Mercedes Benz - you rock!

Purchased a very low mileage 2012 E350 from Peter B. A positive and rewarding experience. He and his team are professional, highly customer oriented and were willing to work with me on getting the right Mercedes at the right price. Pre-sales experience and post-sales experience has been very good. I will definitely return to this sales professional and this dealership for Mercedes in the future.

I recently purchased my first Mercedes and was blown away by the experience! Jeff S. was my sales guy and he made this fun and easy. I have bought multiple vehicles in the past and Jeff was by far the best of the best to work with so far. I felt like I was buying a car from a friend. Thanks Jeff and thanks Mercedes Benz of Sarasota.

Just bought an E 350, my second car from from the Sarasota Mercedes dealer. Peter B. was very helpful in finding the right car for us and getting us checked out on all of the great features. I wouldn't deal with anyone else.

If you gotta get a car, SUV or just stop in and say... yO - then see Sean Kearns, you will be glad you did. while your MBoS say yO to Ernie and Brad too! *UPDATE 11-26/13*- Got our Land Rover serviced today... John Taber, Ernie Withers, Brad Combs and a family like team is why we go to MB of Sarasota. We've owned five Mercedes and the next one is going to be from where? Mercedes Benz if Sarasota!! Thank you for making us feel part if your family, Happy Thanksgiving and a special Grazie to Ernie Withers the Best Manager in the Automobili Business, period.

Over the years I have had an excellent experience leasing cars E350 & recently C250 through sales representative, Peter B. I have had awesome experiences working and leasing the cars through Peter. Peter is a great listener and an HONEST person to work with when making this investment. The cars have been great and other than the routine maintenance they have been free of any service issues. I plan on continuing to lease cars through Peter B. at Mercedes-Benz of Sarasota.

Drove 76 miles one way to view and purchase a car at Mercedes-Benz of Sarasota. Our sales rep, Roger K., made the experience such a pleasant experience. Treated with class and respect the entire time. Agreed on a price and am extremely happy. Would highly recommend this dealer!!

Got my 4th lease and worked with George H. George was incredible! Very polite, professional, and very knowledgeable. He definitely makes purchasing a car a lot easier. If you're looking for a car this is definitely the place to shop.

This is our first MB purchased from this dealership and we have to say that it was a beautiful experience. Our salesman, Chris R. was a pleasure! Very, very professional and organized with all the paperwork. Hats off to Jalal J. and a huge thank you also to Ernie W., GM. Their personal attention and "go the extra mile" attitude will have us returning for our next purchase. We highly recommend this dealership!

I love my new, to me, car! And I loved my experience with Mercedes-Benz of Sarasota. Cary S. made the whole process easy and enjoyable and the entire staff gets major kudos for their friendly and courteous professionalism. I don't talk about my new car without mentioning what a beautiful facility this dealership is and what a great selection of both new and used vehicles they have. I drove close to a hundred miles to make this purchase so I also let people know that Mercedez-Benz of Sarasota and Cary are worth the trip. I bought a used Scion but was treated like I was purchasing a top-of-the-line Mercedes. When the time comes for another car I will check their website and call Cary first. They go the extra mile.

Talk about a WOW experience! Thank you to Brian Gerharz in the service department who went above and beyond. I'm very impressed and appreciate it so much.

I recently purchased a 2003 C240 from Mercedes-Benz of Sarasota over the Internet. My internet salesman, Peter B., treated me with courtesy and respect all the way through the buying experience. The communication before and after the purchase by their entire professional staff has been excellent. Even though my purchase was a used car I have been treated as though I purchased a 2014 model. I have previously dealt with two Mercedes-Benz dealers in the northeast. Mercedes-Benz of Sarasota has shown to be the superior costumer service dealer by far. If you're thinking about buying a new or used Mercedes, I would highly recommend buying from Mercedes-Benz of Sarasota.

I recently found a Lexus SUV online and struck up an online chat with Cary inquiring about several details on the vehicle i was interested in, knowing the inventory and this car in particular he was able to answer a few questions but asked for me to wait one minute while he brought the vehicle up to his office area so he could directly while looking at the car for for the particulars. Perfect he assured me the car was in fanastic shape and should i wish could arrange for me to take a look the next day, Awesome, the next day my wife and i met Jordan and went for a test drive the car was everything it was advertised as and more, it was the lowest priced of any similar make/model and milage in our area by far and they treated us like royalty the financing dept beat even our own credit unions rate by 2%.. Start to finish by far the easiest and most stress-free car buying experience we have ever had. I am still shocked to think in the 25+ years and probably equally as many cars that this one purchase was of such a higher caliber than i have ever had that i really mean it when i say i will be back.. Thanks to the whole team at Sarasota Mercedes Benz, we are two very happy customers. !!!

We have now purchased 4 Mercedes from the same salesman EM. We will never go to anyone else or any other dealer. We are very impressed with the relationship they have with their customers and the service they provide. Any situations with our vehicles has been address with professionalism and promptly. Our needs are always met. Our saleman EM evern calls from time to time to say Hi and see if everything is Ok with us and the car. Love that kind of attention.

We have always have a wonderful service experience. Our questions are answered, car was services to our satisfaction and transportation arrangements were already waiting.

I brought in my MB 2009 C300 Sport which I had just purchased at another dealer as it had an inoperative cigarette lighter plug. They where extremely courteous and even gave me a same day appointmnet. The lounge area is very cozy and there are complementary cookies and coffee available. The service person was very efficient and came in at least two times to give me an update on my car status.

Buying a Mercedes, cash in hand, should be fun. First we wrote Sarasota Mercedes/Auto Nation by email. The replies were weak and uninformed. Frustrated, we went in. They made us deal with their email person, "MH". Nearly every question he responded by saying "I don't know, but I'll find out." We wrote email after email following up. He took days to respond, and sometimes we'd catch him in a lie about what he would deliver. We asked for a test drive, he offered the ugliest car on the lot. He then complained that we made him come in on his day off. While looking at the motor, which he didn't understand, "MH" accused me of already buying the car somewhere else, and said he had an email from me saying so. We hadn't, I never wrote that email. I began to wonder if "MH" was a bit nuts. We decided exactly what we wanted. A brand new car for which we could pay cash in full. He demanded that we pay a large deposit without guaranteeing he could get the car. He promised he could beat any price. We sought a few other bids and told him what they were. He countered with a much higher price. During this time my wife's sister wrote him a single email asking about the same car. He wrote her pages & pages of info, phoned her begging & pleading to do business with him, even looking up other phone numbers to find her. Meanwhile we couldn't get a straight answer to a single question. We complained to his manager, "K". She promised she would make things right. We wondered, 'Would they lower the price? Toss in some accessories?' That day another sales person phoned us. He offered us a deal on a used car that was a different model. This place is irresponsible, does not take care of their customers, and is a bad place to buy a car. Buying a brand new Mercedes should be a great experience and not a headache. If you want a pleasant experience buying a Mercedes, save some money, and go some place else.

Sarasota Mercedes replaced the lid shocks on the trunk of my car. I picked it up only to find a chip on the outside of the truck that was touched up with paint. This quickie touch up job did not even match the color of the car. I spoke with the assistant service manager and was told to bring it back to be repaired and I would have it that same day. Wrong! I would need to come back at a further date and leave the car. What a waste on my time and inconvenience! I was told that Mercedes ALWAYS goes over the car prior to doing repairs. In this instance always was surely not the case! The service director then told me that his mechanics would NEVER chip a car and quick touch it up without reporting it to the director. Never, right! I would not ever recommend this dearlership!