Bought a brand new Mercedes C63 S-AMG in December 2016 and got rear-ended three days later. Insurance company recommended Mercedes of Sarasota to do the repair. I called and they send the car to Tom-and-Jerry's down the road (already a very weird situation, considering that you would expect a dealership to be able to do repair work and not send it to a Ghetto Company down the road). Anyways, it took about 4 month to get the car fixed and returned. I showed up and Mercedes has done a "Quality Check" before delivery. However, the car was far from being quality checked and the paint had "orange-skin" all over the place. After a few discussions, they agreed on repainting the vehicle. It took again close to two weeks. Again, I showed up, expecting everything to be done properly and recognized they put oil on the brand new seats. Again, the car was gone for another week to get it cleaned up. After close to 5 months, and only having been able to drive this new vehicle for only 3 days since I bought it (less than 800 miles on it!), I finally received the car and drove home. On the way, the power-steering failed and I had to call Mercedes-Benz of Sarasota again to get it towed. During the tow, they scratched all 4-rims while strapping it down on the truck. Again, we had to discuss the issue and dealership promised to repair it, which never happened! It's been another 3 weeks again, and I finally got it back again. I left the parking lot and headed home. On the way, the trunk just popped open and a loud "squeeching noise" was there. I had to return the car again to Mercedes and made an appointment. When I showed up, everyone pretended not to know who I am and what the deal is. Again, I had to get angry and after several discussions, they finally accepted the vehicle. When I asked for a loaner vehicle, they said, that this would not be included and I should talk to Tom-and-Jerry's for a rental car, as they have performed the work on it. After several minutes discussion, they handed out the cheapest possible loaner vehicle to get rid-of me (as the "customer"), as quick as possible. I have told them, to keep the car at their facility and to do all repair work on site. After 5 month of "problems" with Tom-and-Jerry's and their work, they finally promised to keep the car at their shop and I don't have to worry about it. I had the feeling, that they would understand the frustration and finally get everything properly done. About two weeks later, I accidentally past by Tom-and-Jerry's shop and saw my car parked in the Ghetto. With surprise, I called the Mercedes Dealership to ask why they would not hold their promise and they immediately hung-up on me. I had to call again and threaten with attorney in order to get a hold of the Manager, who was simply rude and unprofessional. Instead of coming up with an apology and explanation, he only said "Sir, I'm gonna hang up now". After 1/2-year problems and a lot of headache, I am required to get an attorney involved in this situation and will report them on all known "customer complain websites" to protect future customers about their service behavior. DO NOT BUY OR SERVICE YOUR VEHICLE at MERCEDES-BENZ OF SARASOTA, if you don't want to be screwed over like me. I am now posting the car for sale, with less than 900 miles and only 3 days active driving, and will stay with Porsche, where I have been before. Unbelievable, and will never purchase a Mercedes again!! Rude and unprofessional!
Paul Campbell
May 20, 2017
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