New airbag replaced. The only issue is that I got a letter 3-4 years ago telling me that my airbag was unsafe and it took until now to get it replaced. I realize this isn't a dealer problem but a Mercedes problem.

My rep, Courtney, fit me in even though I did not have an appointment because I had a flat tire and no other car to use. She is always professional and kind, keeps me informed as to what is going on and raps thing up as quickly as possible.

Excellent attention dealing with Judy Schweitzer. Work was done and car was ready as scheduled.

They were excellent in solving a seat problem.

Great service on my Mercedes SL 550. Randy the service coordinator did a great job!

Service was completed in a timely and professional manner.

Since my service person is now Randi I have had the best attention.

This was by far the best buying experience I?ve ever had. Peter, our sales representative, listened to what we wanted, rather than tell us what we should buy. I felt no pressure during the entire process. The delivery went smooth. They did a thorough job in explaining all the technical parts of the vehicle, including the mbux.

Excellent from dropping the car off for service to picking it up after the service was completed.

Was able to get a Appointment quickly and Randi always does a good job for me.

Overall great experience - easy drop off and easy pick up.

Luv my new Mercedes 300. Great sales person Alfredo. All 1st class

Great service provided on site

Deliver as promised- car held over another day- when promised that day. 5 hr job had technician working on other cars. Need a better organized check-in- over 40 minutes. No lines for where to go- help scattered. My advisor tried to help- distracted by volume and others getting attention not by appts or when customer arrives. Have had 3 benzs- never this experience. About to get 4th probably not here.

Taking the car to your facility is an issue for us because you don?t provide a car for us to drive. I know you provide a ride but is difficult for us to utilize this since my work requires me to be in different places in one day. I have a Nissan Altima for work and the service at Nissan is much better than yours.

I was looking for a new CLA and ended up with a C class demo. The sales associate (Mauricio) was a pleasure to deal with and Alan did a great job with his recommendations and meeting our financial needs. Overall, a great experience instead of the usual painful car shopping.

Courtney Jordan was extremely helpful and courteous in getting us our crank shaft sensor replaced under warranty. Also, in getting us in promptly as our check engine light had come on while ere traveling from Ohio to the Everglades in our Sprinter RV. Could not be happier with this dealership and its employees.

Courtney, the service rep did a fabulous job. She is very courteous and knowledgeable

Finally I had a service manager (Courtney) say ?I?m sorry? for an error from A previous service (wrong tire put on). And it should be pointed out that I own four Mercedes. These cars are serviced by three different dealers. And we bought after market tire protect (a joke) and prepaid maintenance. The cars are great the service is questionable at best. Courtney was a big plus

I’m always happy with my experiences at Mercedes Sarasota. They are courteous, efficient and helpful!

Took my s63 in for a recall service. Asked them to check my tire as it seemed to be losing pressure lately. They did the recall work put air in my tire and told me it was fine just needed air. When I arrived home the tire was losing significant amount off air. Had Mercedes roadside service come out to service the tire to learn that there had been a large nail in the tire. Apparently, they did not check the tire. They seemed to be more interested giving me an appraisal to buy car at a really low and less than true value price. They seem more interested in buying and selling cars than doing basic service. They did rectify the issue once I brought it to their service managers attention regarding my flat tire. I have had several Mercedes and this is totally out of character for the brand. Seems to be a deal ship specific issue.

Great Service Dept. Very well organized and many hard working people. Would definately recommend

I came in for air bag replacement which was done fast and efficiently but they also went a step farther when I told them I had a alarm come in. They ran a scan and found a ABS pickup bad and replaced it under warranty even though the alarm have to reset. The service here along with their fresh cookies is outstanding. My motorhome gets the best service here

Excellent customer service!

Satisfied with there service.

Giovani was so helpful. Even though I am a snowbird and new to this location, he treated me like a frequent guest. I very much appreciate his professionalism and helpfulness.

Courtney was great to deal with whole I was getting my car serviced.

The sales rep Kayla did an excellent job. We purchased a used SL 550 and are very satisfied.

Great service Stephen Williams it was a pleasure to do business with you.

I reported a bulge in the sidewall of my right rear tire, which I had purchased from MB AutoNations previously. I knew the tire required replacing so I call the dealer and made an appointment and asked to reserve a tire (I knew the exact model, etc). The technician examined the tire before it was replaced. The tire was replaced within an hour and a half and the technician advised I would have a modest rebate on the tire.

Kurt was super to deal with.

Salesman could improve manners and be more respectful when repeat customer purchasing a high priced vehicle. Service could also use more people answering and routing incoming calls and improve logistics in returning calls if delay over 30 minutes....sometimes return calls at end of day when you cannot accommodate a delay in delivery. These complaints are not unique to this dealer so I would rate them favorably.

Very good experience I have always had a good experience good and I have been going to this dealer for over 5 years.

No issues, service was performed in the estimated time frame.

Superior staff and excellent service. We have been going to Mercedes Benz of Sarasota since 2005. I have never had an issue with our cars after they were serviced by them. T their record for success is outstanding .

Very busy place. In spite of that, fast and responsive service. Quality of work and thorough work is terrific. Good to be a customer.

I would like to single out a young man named Kyle who patiently took the time out of a busy day to get me back on my SiriusXM radio. An employee that the company can be proud of.

I work well with service Rep Brian. Service and curtesy is very good. My only issue is that everything is overpriced!

Steve A took great care of me on an emergency drop in. He also found a new recall airbag which had been on back order. New battery and airbag. Plus had transportation pick me up at my home which is about 15 miles away. Great.

The routine maintenance took too long - 2 nights , and 1 problem was not resolved when I picked car up . This was frustrating and now have to decide if I want to pursue the unresolved issue - should have been fixed but my impression was they were so busy they could not get to do all of the repairs

Leased and pick up new GLE 350.. My 3rd Lease through this dealer

Great service!! Great quality!!!

Great service. Brian is always great to work with. I always request a loaner and it is always ready and waiting. Excellent service.

I continue to have excellent service experience with this dealership. I work with Steven A and he is one of the most helpful and professional service coordinators that I have ever worked with. I appreciate all that he does to ensure a positive experience.

Jason is an Exelaint service advisor! Very happy with his customer service!

Excellent service - quality & staff

Service gentleman was top notch and on top of the repairs

As always Randi provided exceptional customer service!

Mercedes of Sarasota does service right the first time, no back and forth; eliminating customer frustration. Steve A., my service advisor, is always beyond helpful and attentive. He is the best. The Mercedes facility is beautiful, clean and comfortable. The aroma of fresh-baked cookies welcomes you into the customer lounge. Bringing your Mercedes to the dealership is a pleasure, not a task.

Mercedes of Sarasota does its service to perfection the first time, no back and forth, no customer frustration. Steve A., in service, is the best. He is always beyond helpful and attentive. The facility is beautiful, clean and. comfortable and for your enjoyment, fresh bakes cookies! When your car needs service, it is always a pleasure, not an unwelcome task.

Having the vehicle serviced was easy to schedule and was completed in the expected timeframe. Randi communicates very well.

Very courteous and thorough Sales process was a bit long Overall very satisfied

We have purchased at least 10 Mercedes over the years and when we relocated to Florida we went to Mercedes Benz of Sarasota for both service as well as to discuss the purchase of a new car. The service representative was totally incompetent. She never got back to us and we had to chase her down. We spoke with the manager who does not like dealing with women and constantly talked over and interrupted. He was very disrespectful. We were so turned off by the unprofessional manner and lack of trust we had in this dealership, we decided to take our service as well as buy another Mercedes at Mercedes of Fort Myers. What a world of difference. When we spoke to other Mercedes owners, they had similar experiences and will not return to Mercedes Benz of Sarasota. This is the most unprofessional Mercedes dealership we have ever dealt with. They will never get our business.

I was there for the yearly service. I picked up loaner the evening before and after I got call that my car was ready, I drove to the dealer, returned the loaner and picked up my car. All was fine.

Great service and very accommodating! Always a pleasure to work with my service rep Steve.

Jason Lewis is the BEST.It is a pleasure to work with Jason

Took my vehicle in for regular maintenance and a few issues. Tilt on the steering wheel wasn't working and cigerette lighter keeps sticking and blowing the fuse. Kept my car for 3 days said they could not duplicate the problem though as soon as i got into the car. wasn't even off the lot I duplicated both. In addition the car was filthy and has pop or ice tea splashs on the side of the passenger rear like someone whipped there drink and it splashed on the back of the car. My car was cleaner before I dropped it off then when I picked it up. I thought they were suppose to detail the vehicle before picking it up. Also they kept my drivers license for over a week and never called me to tell me..... I am like wow............what a waste of my time. *****UPDATE Service Manager Jim Foulkrod called me to make things right. And I have to say after they were thorough with my vehicle upon my return, things were completely different. Everything was fixed and Jim was very apologetic about what happened. So I do appreciate there dedication and the follow up and Jim's assistance getting things right.

As expected my visit to Mercedes Benz Sarasota on January 11th, 2020 to service my 2015 GLK 350 4 matic was excellent and its worth a 5 star rating. Judy, my service advisor explained to me the detail of the service and how long it would take with a loaner car available. Concerns about the car performance were followed up. It's worth the 80 mile drive to have my service done there.

Great service department, always treat you as a special customer.

I bought my 2019 CLS 450 here in July and it was a great experience. No pressure, good price, helpful and friendly staff throughout. I just brought it back for service and had a similarly excellent experience. I can?t imagine having a better experience anywhere. I recommend Mercedes of Sarasota highly and enthusiastically.

Randi is excellent. Polite, thorough and responsive.

Mauricio was very informative about the car we were interested in. He followed through on the sale perfectly! We highly recommend him and the dealership for great service!

Very efficient operation. My service rep, Judy Schweitzer, is very courteous and accommodating. Advises me of what work is needed so I can decide on what to approve.

Purchased a car Certified Pre Owned. Two days after purchase noticed a light hanging by wires under the seat and a lens cover in a storage area. Called the dealership and was told to schedule an appointment and I would be responsible for the repairs.

Service representative was friendly and professional. Nice accommodations and the wait was only a hour. Two guys sitting at the desk at East entrance made me feel unwelcome.

Courtney is my service advisor and she is a joy to work with

The environment and customer service at Mercedes is welcoming and Kayla my Sales Consultant was phenomenal. She was thorough and knowledgeable on all the models I expressed interest. I never felt pressured or being ?sold?. Overall, my experience purchasing my vehicle was outstanding. I ended up purchasing my vehicle with Kayla at the Mercedes - Sarasota location, along with having it shipped from the Pompano dealership. It arrived in 2 days and I couldn?t have been any happier driving off in my new car.

The reason for my service was to get a new key fob. The service manager said one was in stock and it needed to be programmed. I called back later to see if my car was ready for pick up. No, it was not. Service needed to run diagnostics to figure out the problem and needed to order a NEW fob. Needless to say, I had to pay for diagnostic testing, which I was not told of the cost plus the cost of a new fob. I was disappointed that when I picked up my car after hours, my old key fob that was on a wristlet was not left in the car. I had to make an unnecessary trip to pick it up and the service manager had no idea what I was talking about. In the end I did get my old fob back, but a few headaches could have been avoided,!

We have been purchasing cars from this dealership for 20 years almost! We love our salesman George Hajal - he treats us with great respect and always comes thru for us!

Had an appointment for an oil change and still waited more than 2 hrs.

The salesperson was very helpful and made the experience easy.

Service Advisor Judy is terrific. I can?t imagine a better service rep. She is always pleasant and very knowledgeable.

Mercedes Benz Roadside Assistance (Sarasota, FL) representative and MB technician were outstanding in service response and technical knowledge. Replaced battery in my E350 in my garage, and tested and reset all power windows, power sunroof, and full functions of car.

Jason in the service department is beyond superb! He always takes care of the service on my car. He makes sure everything is taken care of, calls me with updates and has jumped through hoops to make sure I have a loaner car.

Randy Doyle was excellent. Actually better than excellent if I could think of an appropriate description. Cheers.

Mercedes Benz Roadside Assistance (Sarasota, FL) representative and MB technician were outstanding in service response and technical knowledge. Replaced battery in my E350 in my garage, and tested and reset all power windows, power sunroof, and full functions of car.

My car sat for awhile during the holidays and would not start. Mercedes roadside asst person was very nice and she sent Anthony out to jump start it. It started right up. Great response to their customers. Since moving here from Maryland, the Sarasota center has taken great care of my cars and I highly recommended.

Best experience I?ve ever had purchasing a car. The sales and management team were knowledgeable, helpful, timely and professional. They made this a very pleasant experience. On top of everything else, they brought my car to me, which alleviated a huge stress!

Randi is an excellent service advisor. She is professional and personable. Makes getting service easy..

Courtney Jordan is the best Service Advisor at Mercedes Benz of Sarasota. She is always available, she always answers her phone and she handles every request down to the last detail. Courtney Jordan is the reason why I continue to visit Mercedes Benz of Sarasota.

Efficient and 5star. Service was very courteous and staff was very helpful. The transfer of loaner availability was seamless.

Not sure new dash was installed. Still fuzz or material showing.

Drove in told Jason what it was doing he escorted me to lounge and brought it back timely fixed and clean inside and out

A very good experience. Have bought and serviced multiple cars without any complaint about sales and service.

Randi has been my customer rep. on all the repairs. She is great as she gets me in and out quickly. She also explains to me the repairs and the cost for the same. Hang on to her at all costs.

Good service and customer care

Service advisor, Judy S. Is the best this dealership has to offer in the Service Department!

I was completely satisfied dealing with the sales person, his name is Will Bean. He could not have been more healthful in making the process more delightful and informative, Also, Sharon Oswald, Customer Service Financial, Manager was excellent in explaining all of the paper work to my total satisfaction.

This service experience was excellent in all respects just like the previous service appointments I had with Jim Foulkrod.

Professional, and welcoming. We felt like the dealership valued our interests and time. Very well done.

Very happy with overall experience. Prompt and helpful.

Been working with Jason for over 3 years. He is efficient/thorough and dependable. BEST in the service dept!

Jason, our service adviser has always been accommodating,knowledgeable and and helpful no matter what the problem. on a scale of 1-10 we would rate Jason and MB Sarasota an 11.

I had a pleasant surprise today at Mercedes Benz of Sarasota. After filing a complaint with the Florida Business Bureau for unfair practices there two weeks ago, I got a phone call last night from their General Manager Ernie Withers. He said if I came down on New Years Eve Day, he'd make everything right. And that he did. Besides giving me the right price for my car (the Mercedes Financial official buyout price), he threw in a free yearly maintenance, which costs close to $400. They did my yearly service while I was signing the papers. Then, during the free service, they discovered that my car battery was going, so they threw in a new battery and a new battery for my remote control door opener. All free of charge. Plus, Ernie gave me a $50 gift certificate to a local restaurant, and a signed copy of Dick Vitale's new coffee table book, which is absolutely beautiful (Vitale is a local resident). To say I was pleased is the understatement of the year 2019. This is what happens when you complain when you don't get treated fairly and you complain to the right people. All in all it was a great ending for the year.

Everyone in service is very helpful. I enjoy working with Randi.

Randi Doyle at Mercedes Benz-Sarasota is the best! She is always extremely helpful, explains the services required in detail and is a pleasure to work with. Thank you Randi!

I have the absolute best rep. Her name is Courtney Jordan. She is responsive, efficient, professional, calm, funny and always willing to help me get my services done with no muss or fuss. The entire team at MB Sarasota works to go out of their way to make sure the customer experience is conducted at a high level. I have owned many cars but unfortunately I can say none of the other dealerships fully understand that service is king and leaving with a good feeling is what brings people back. I am pleased to give Mercedes Benz of Sarasota my business.

In early December, I went to Sarasota Mercedes Benz, where I originally leased the car, to purchase my C300 after I paid off 45 months out of 48, after the salesman, Peter Bolduc, told me there was no pre-payment penalty. First, they tried to rip me off on the loan, charging me 5.5 %. So, I left went home and got my own loan on the Internet from Bank of America for 3.49%. I went back the next day, worked out all the details, and then at the last minute, Bolduc told me I owed an additional $1200 to Mercedes Benz Financial. He was vague about the reason; he just said, "They say you owe them the money." And then he showed me a printout showing that I owed the money to Mercedes Benz Financial. An assistant manager came over and also said, "You owe them the money," without any explanation. So, I walked out again and called Mercedes Benz Financial. They told me they didn't know what the Bolduc or the assistant manager was talking about. I did not owe an additional $1200. Then, I realized that they still had my loan agreement from Bank of America, and that they still had my registration. I immediately called the Bank of America and cancelled the loan agreement. As for the registration, I was so disgusted by their treatment of me that I did not want to call them, or got back to the dealership. So, I just simply ordered another registration on the Internet. Neither Bolduc, nor did anyone else, ever contacted me and said they had my documents. They must have figured, they had no sale, so out of sight; out of mind. Two weeks later I got a letter from Mercedes Benz Financial saying that I had returned my car (which I obviously didn't) and that I owed another $1900. I called them, and they told me the letter must have been sent out in error. Then, they gave me a buyout figure that was much cheaper than what I had been told at the dealership. This is larceny; plain and simple. People go to jail for less. I don't know how the parent company of Mercedes Benz International lets their employees get away with something like this. I guess the people at Mercedez Benz of Sarasota figure that the people in Sarasota are old and senile and will agree to anything to buy a Benz. But not me. I made a complaint to Mercedes Benz International over the phone. Plus, I posted reviews on Yelp, Google, and every other website I could find on the Internet that was car-related. Plus, I will go to another Mercedes Benz to purchase my leased car. And I will tell everyone I know not to go to Mercedes Benz of Sarasota if they don't want to get ripped off. The following weak after my ordeal at Mercedez Benz of Sarasota week, my daughter, an attorney in Sarasota, retuned her leased BMW to BMW of Sarasota and leased another one. She had been thinking of leasing a Mercedes, but after I told her about the nightmare I had there, she wisely decided to stick with BMW. We are now also considering legal action. I don't want what happened to me to happen to anyone else.

I went to Sarasota Mercedes to purchase my C300 after I paid off 45 months out of 48, after the salesman, Peter Bolduc, told me there was no pre-payment penalty. First, they tried to rip me off on the loan, charging me 5.5 %. So I left went home and got my own loan on the Internet from Bank of America for 3.49%. I went back the next day, worked out all the details, and then at the last minute, the salesman told me I had to write out an additional personal check for $1200 to Mercedes Benz Financial. He was vague about the reason; he just said "They say you owe them the money." And then he showed me a printout showing that I owed the money to Mercedes Benz Financial. An assistant manager came over and also said, "You owe them the money." So, I walked out again and called Mercedes Benz Financial. They told me they didn't know what the salesman was talking about. I did not owe an additional $1200." This is larceny; plain and simple. People go to jail for less. I don't know how the parent company of Mercedes Benz International lets their employees get away with something like this. I guess the people in Sarasota, including the manager, figure that the people in Sarasota are old and senile and will agree to anything to buy a Benz. But not me. I made a complaint to the parent company over the phone. And I will go to another Mercedes Benz to purchase my leased car. And I will tell everyone I know not to go to Mercedes Benz Sarasota if they don't want to get ripped off.

randi doyle very helpful. got tire replaced in very short time period thanks again she is the best

Staff was extremely friendly and helpful. Service performed quickly.

Jason Lewis and the service technicians were able to repair a front bumper mishap for a fraction of what I thought it would cost...without needing super expensive body parts, and the time it might have taken to get them.

This is my 5th car I have purchased from Sarasota Mercedes and George my Salesmen. The Dealerships is the most honest dealership you will ever find . The pricing is fair and they treat every customer equal and with respect.

I decided to buy a car this December (2019). I contacted various car dealerships in the Sarasota-Bradenton area. From BMW to Ford, Lincoln, Cadillac, etc etc. The only one that was responsive and forthcoming with information was Mercedes Benz, represented by Scott Tierney. Due to his diligence and service, I decided to go visit and seal a deal. Still not knowing which vehicle to purchase. It was an I credible experience. I opted for the new GLB 250 4matic AWD. Everyone, the finance lady (don?t remember her name) the managers, the expert on the car features, John, everyone was AMAZING!!!

I trust them and that is so important. i have worked with my service adviser Judy for years. Every time I have needed her she was there for me. A wonderful car is worth nothing unless you have the right service to back it up!

They really take care of the vehicle. Always suggesting maintenance that we may forget. That helps.

Service was great. Judy was prompt, efficient, professional and pleasant to deal with. Thank you.

Jason is awesome; they always do what they say they will do

Randi is excellent to deal with, everything well done!

Always a pleasure to Deal with Judy Schweitzer in Service Department.

Timely & courteous service with attention to your vehicle's needs. Comfortable waiting area with many amenities.

Fast service, upfront pricing on repair. The entire staff was very helpful especially Jason Lewis.

The staff at Sarasota Mercedes went above and beyond . We love the car and when it becomes time to purchase again we will go there

This is my 2nd purchase at a Mercedes dealership. Even though my car was not a Mercedes, I still got the 5 star experience that you should expect at a high level dealership. Alan was very professional, accommodating and knowledgeable and made my transition to another vehicle painless and effortless. I would drive for 2 hours to do business with them again any time. Thank you.

Always great service from start to finish! Highly recommend this dealership if you are buying or your car needs servicing.

Well organized and loner cars are great.

Peter Bolduc was great to work with. The entire process went smoothly.

Randy Doyle was a pleasure to deal with.work was finished in timely manner.

Quick and reasonable cost. The service rep, Brian W, was very helpful in explaining what had to be done.

Customer service was outstanding. I was however very surprised that I had to replace all four of my tires having only 15,000 miles on them. I also thought the price was somewhat higher than a regular tire store.

While it is sometimes frustrating because it's hard to get thru to the service department, I am quite happy with the results this time.. Brought it in for tire pressure, once again, thinking it WAS just the tire meter, as I had been previously told, however I did have a nail in my tire and they replaced the tire for free.. Won me over for that!

Their service is wonderful. Always a good experience.

I work with Brett as my service advisor, he is excellent. Always keeps you up to date when your car is in for service, reduced the cost of my bill without me even asking. He let me know what services were important to do right now and which ones can be set aside for a later date. He was honest, friendly and sharp, just an overall positive experience. I would recommend to see him for any Mercedes Service.

We want to thank Mercedes-Benz Of Sarasota for all their help, from sales, finance and service. This was are first time buying a Mercedes. It was between that and the Bmw , what made the final decision was their GREAT service! Clean and seamless process.......

Great service, in and out quickly. Have been a MB owner since 1988. The car and service continue to improve.

Outstanding quality and great staff

Had an electrical issue with my SLK 350. It took two tries but they got it going again and took really good care of me and my car.

Great services , the best car I've ever drove in my life! very polite employees

My initial service on my one year old Mercedes went very well. All personnel are courteous and professional. The estimated time for this appointment was estimated to be 2 hours and it was done in that timeframe. The courtesy carwash was an appreciated added plus. A pleasant place when one must make a required investment in time and effort!

Courteous, professional, ease of loaner car. All work done timely

Willing to meet my schedule. Great effort to deliver in tight timeframe

When I bought my C300 new, three years ago, I bought it because I had always wanted to own a Mercedes. Three years later I still like the car, but I will buy my next Mercedes because of the dealer experience. Both dealers I have been to (one in Indianapolis, one in Sarasota, FL) were outstanding. I always enjoy going there. I am treated like a valued member of the family.

It was, as usually, pleasant experience: I got loan car while my car got fixed in a short time. Thank you MBoS!)))

Individual attention and great service. Alan was very easy to deal with.

Friendly and professional service. Maintenance and repair work completed with no issues.

The staff is very friendly and I have no hesitation taking my vehicle here. I have had 3 service visits all with the same friendly outcome

Once again taking my Mercedes in for Service exceeds my expectations from the Service Coordinator to the mechanics and the assistants. Keeping as a customer isn’t hard when you treat me with the best care around Sarasota

We love our Mercedes dealership. They saved me twice this month with a blow-out tire on the freeway and installing a new battery when it decided to die. Thank you - thank you.

Tucker Kittle the sales guy was just fantastic at all times, he went above and beyond to make sure my purchase was a smooth and happy process.

I sent a request for additional info on a car via Cars.com and was contacted by Ken Johnson the very next morning. Ken reserved the car for me and was extremely kind, professional and ethical throughout the entire buying process. Their finance department worked magic for me and had me in and driving out within a few hours. I highly recommend!

Great service, but NOT inexpensive!! Not sure how this place compares with other dealers. Try to get you to spend even more on a quality vehicle. Loaner service great and car was ready sooner than I expected.

They are a very professional and friendly group of people, that went out of there way to find the deal that I needed.

Had a great experience bringing my car in for maintenance. Steven A. always great to work with. Thank you!!

Review of service experience - As usual, everything in the service experience at Mercedes Benz of Sarasota was excellent. I specially enjoyed working with my service advisor Judy Schweitzer. She has always been extremely helpful.

Car was clean and ready in time

Brett saved the day, very helpful. Thought there was tire damage but it ended up being w stick lodged in wheel well.

Great to work with. Easy to get everything taken care of on on my way. Highly recommend

My salesman Scot was a really nice guy. No high pressure and very patient. He was very informative and made the negotiation relative easy. I would definitely recommend this dealership!

Excellent prompt service was provided during my service visit.

MB of Sarasota makes car buying easy! Perfect experience from start to finish. Fair and honest pricing for my trade and my new CLA 250. Highly recommend. The staff is great and very knowledgeable!

The service department of Sarasota Fl, including Judy who helps us, to the men who picked my car up - to the actual department at the location - from start to finish they all performed over the top. The service department would need more than 5 stars are 10's to rate them. All extremely professional!!! I have moved to this area where they service!

Love Mercedes on Clark road. Great costumer service

Courtney does a great job. She wrote down I wanted all my old parts. When I picked up the car she ask them to get the old parts. The shop did not save all the parts. Very frustrating, they were my assets that I requested to keep. This is the second time that they have not saved my parts. I will not tolerate this the next time without you compensating me for my lost assets.

The service provided by Mr's Jim Foulkrod , Brett Ferrucci and the Service Dept, was great as usual. The problem was diagnosed and the repair was completed. While I never take great service for granted, this is what I have experienced on a regular basis from this service group. Thank you for the great service !!

Judy my service manager is great and keeps me abreast of everything I need to know. She is great.

Prompt, thorough and certainly above average experience.

It was an excellent experience! The salesman was knowledgeable and extremely helpful. They took the time to go over all details of the vehicle. The salesman basically designed the vehicle for me. The person that they had go over the vehicle before I drove off was helpful in. Every aspect of the vehicle.

My Service Adviser, Courtney Jordan, is the BEST!!! She always takes excellent care of my SUV each time I bring "Sadie" in to have service!! Thanks Courtney and everyone else at Mercedes-Benz of Sarasota!!

100% best dealership I have ever dealt with. Givanni in service is the star of this dealership!

Everyone was nice and got me in and out as fast as possible

Service managers very committed

Peter is the best! Went in and test drive 2020 CLA and C300, want to pick one for my wife birthday present, and Peter made this experience seamlessly. Personally, I am a local realtor so I value customer service big time, and Peter is great in customer service 😄

Judy In the service department is top notch! This is my third Mercedes Benz and have had my cars serviced at this location for over 10 years👍👍

Friendly and honest. We had our car serviced while we shopped for an additional car and it was a very good experience.

Alex was the best , actually everyone we met there was but we spent the most time with Alex . This was my first good experience when buying a car from a dealer , Everything was explained to us in great detail but we did not feel pressured at anytime . Now I am the proud owner of the GLE 350 after 20 years with Jeeps and I love it

Staff is knowledgeable, polite and helpful

Got a flat on I -75. Fortunately this dealership was only 3 miles away. They were able to take care of me after 5 pm. Very professional staff and wonderful facilities.

Quick service w smiling faces & great cookies

Got me in timely for recall on Mercedes. Job got done in about 4 hours. Gave me courtesy car. I would however suggest that Britany show the driver some of the nuances of the new vehicles. It may prevent some accidents from happening. Courtney was great.

Terrific group of employees that are always helpful and go the extra mile to make the customer happy. Nicest dealership I have ever been in and the selection of vehicles is outstanding.

Jason took great of the problem and had it resolved in 35 minutes. Car was washed and I was on my way. 👍👍👍👍

Very pleased excellent service.

Beginning with our salesperson Alfredo and continuing with every employee we had interactions with they were nothing but friendly and professional. This was definitely our best car buying experience ever!

A big thanks to Kai-Lin Wilson for facilitating my purchase of a pre-owned MB E350. She was meticulous in her explanations of features and functions and was very helpful and patient in demonstrations and in collaborating with her colleagues in other departments such as finance. I did have a little hitch, as my check was cleared a day later than expected, and a credit company started aggressively chasing me right away. But the Mercedes Chief of Finance (I regret I do not remember his name) made a call to the credit company and cleared things up immediately. That minor hitch apart, my purchase experience was pleasing and the staff have uniformly been polite, professional and helpful.

Excellent experience, from negotiation to picking me up at airport to explaining options. Highly recommend this dealership.

I highly recommend getting your next Mercedes-Benz vehicle from MB of Sarasota! Ask for James Kneski, he will go above and beyond for you. He made sure we got the best deal possible and went the extra mile and located the exact GLS we were searching for. He always seemed to be eager to find solutions and did it with great enthusiasm. No other dealership in the area was willing to help us out the way James did. He made the process easy and fun. Our finance manager was also great!!! Debra was very knowledgable and also went the extra mile for us. This is the kind of service that will turn a customer into a client for life. Thank you!!!

Karrina Wischki was our sales consultant. She was excellent in all area of sales. She was most professional but made us comfortable in answering all questions. She showed different models and made available test drives. I was impressed with her knowledge of all vehicles in answering all our questions, her main objective was to fill all our needs and wants. Thank you Karrina!

This dealership facility is outstanding and has a great customer waiting area. My service adviser will review my concerns and make any necessary adjustments to my invoice. Loaner cars are new

Would like to extend a very big thank you to Alan Rybak for an amazing job getting me my new Mercedes G65. He went above and beyond my expectations and his demeanor and performance was of the utmost professionalism and courtesy. I would look forward to working with him again. Job well done! Thank you so very much Alan!

Ken, our Salesman, was top class. Very informative, helpful and easy to work with. Jason in the Finance office completed the process being very open, honest and informative thus ensuring a pleasant experience.

Stephen in service is outstanding. Excellent service department

Vehicle was not repaired properly. I had to return to the service facility and wait at the service adviser's desk for the vehicle to be looked at and repaired again. About 15 minutes later the vehicle was returned and the issue was much better but not fully resolved. So, I was told to wait again at the service adviser's desk. After another 15 minutes the vehicle was returned and perfect. Two issues that prompted me to leave a sub-par review: 1) The vehicle should have been repaired correctly the first time 2) When waiting for the car employees where having a discussion through the cubicle (very loudly) walls about restaurants and their dining experiences, fully knowing there was a customer right next to them. After all of this I was asked to give a perfect review.

A well run dealership. Good service.

Judy (Sarasota-Clark Rd.), our service specialist! We have dealt with here for years and she is always professional and friendly. She gets it done!

Our salesman, Alfredo, was very personable and made the purchase a pleasant experience. It was unfortunate we had to return with the car, get a loaner, and return again, as detailing was not completed at the time of purchase.

Service was friendly, efficient and quick. Judy is always a pleasure to work with.

Jason Lewis was very polite and professional!

Traded a Corvette on a Lincoln MKX at my local Mercedes dealership and came with my own financing. They made it seamless and pressure free.

Mercedes of Sarasota exceeded all expectations in service. In particular, Givanni, my service advisor, provided the kind of customer care that not only mitigated the stress related to having a car in the shop, but made two rounds of servicing as stress-free, easy and pleasant as possible. He was timely, efficient and pro-active in customer service as well as professional and friendly. 5/5 stars.

We have bought a variety of cars throughout the years and never have had an experience as awesome as Mercedes-Benz of Sarasota. They were not aggressive in trying to get us to buy a car. Very professional and spent alot of time explaining the car to us. Tucker and James were amazing. We will definitely get our next car from them.

I always get excellent service at this Mercedes Benz dealership. Brett Ferrucci is my service tech and he is very informed and up to date on what my car requires and very quick to have it rectified. I always get a loaner car to use while my car is getting repaired. My car is always returned to me clean and repaired. I will be a customer here for a long time and looking forward to bringing my next mercedes here in the future.

After purchasing TWO new Mercedes in the past, I will NEVER buy another Mercedes. I have been very unhappy with Sarasota Mercedes sales and service and the vehicles simply don't hold their value.

Excellent customer service. Peter was fantastic. He delivered on every promise and went out of his way to get me my car.

My Service Advisor , Courtney, was extremely helpful and got me in and out in a very timely manner. Service was fantastic!! Thank you!

After speaking with the service manager my issues with the dealer have been resolved. They repaired my car and only charged me the labor to repair it.

It was my first visit to the Mercedes and Sarasota and it was a good one. They were very efficient knowledgeable and got my car back in one day with an A service.

Mercedes-Benz of Sarasota was very professional and courteous.

Very pleased with advisor Steven. The appearance of dealership is nice and professional looking.

tires worn-out after 18,000 miles,service adviser seemed to think that was more then acceptable , really !

I bought my first Mercedes in 2004 and have done business with this dealership since it was in its old location. Sales department is wonderful, but unfortunately there is no service after the sale. Service manager seems like a genuinely nice guy, but the female service advisor R**** is one of the rudest and most condescending individuals that I have ever had to deal with. Her rudeness today and snarky one word answers ended my business with this dealership. I will drive out of my way and utilize another location in the future.

Highly recommend Mercedes Benz Auto Shop. All employees were friendly, helpful and were able to fix car and explain what what was wrong with it. Great service and a wonderful waiting room while car was being serviced!

I brought my vehicle in for the schedule B service and a recall. With the scheduled B service, I was told I would receive an oil change, change air filter, and overall car check-up. I noticed a day later, while driving my vehicle to Atlanta that the car would shake when reaching over 70 miles in speed. It would also pull to the left. I reached out to Stephen regarding this matter, since my car was just serviced. He told me the mechanics did a complete check of my vehicle. Needless to say, that did not fix my immediate issue while traveling to Atlanta.. I was in need of this matter being resolved ASAP, so I would not cause any further damage to my vehicle. Once, I reached Atlanta, I took my vehicle to a local shop in the area I was vacationing. The mechanic diagnosed the problem as being a wheel alignment and tires needed to be balanced. I was in disbelief, since my car just left the Mercedes repair shop two days prior to the repair being needed. Of course, this repair took up more of my vacation time and additional funds. I?m hoping in the future when my bring my vehicle in to be serviced, these issues will be reviewed throughly and repairs made at that time. On a positive note, the customer service guy that checked me out was very helpful and pleasant?

Buying my car was a great and smooth process. Shaun Mathis was exceptional in handling everything and I would HIGHLY recommend him! Great person, great personality, very open and honest which is hard to find in the car buying industry.

Top shelf service - friendly and knowledgeable staff

I recently purchased a 2019 AMG GTCA which needed servicing. Given the complexity of the car, I wanted to be certain that I chose a dealership I could trust. Fortunately, over the years I've grown very fond of the staff at Mercedes-Benz of Sarasota who has worked on both my 2009 and 2015 SL convertibles. My car was perfectly repaired and I was completely satisfied. The service was excellent and surpassed my expectations. I am particularly grateful for the outstanding attention I received from the Service Manager Jim Foulkrod and Master Certified Technician David Apgar. -Rocco Stellabotte

I recently purchased a 2019 AMG GTCA which needed servicing. Given the complexity of the car, I wanted to be certain that I chose a dealership I could trust. Fortunately, over the years I've grown very fond of the staff at Mercedes-Benz of Sarasota who has worked on both my 2009 and 2015 SL convertibles. My car was perfectly repaired and I was completely satisfied. The service was excellent and surpassed my expectations. I am particularly grateful for the outstanding attention I received from the Service Manager Jim Foulkrod and Master Certified Technician David Apgar.

Friendly. however my first time here.. Feel like service done was not reviewed with me in specifics.. noted service completed that I did not ask or agree to ..the bleach interior sanitation..appreciated the loaner but did not appreciate the return of my car with several bird dropping..really?

Salesman (Tucker) really took his time to work with us.... reviewed all our options, but let us arrive at the decision. Great experience from start to finish. Great car, great deal, great sales experience!

I recently purchased a 2019 AMG GTCA which needed servicing. Given the complexity of the car, I wanted to be certain that I chose a dealership I could trust. Fortunately, over the years I’ve grown very fond of the staff at Mercedes-Benz of Sarasota who has worked on both my 2009 and 2015 SL convertibles. My car was perfectly repaired and I was completely satisfied. The service was excellent and surpassed by expectations. I am particularly grateful for the outstanding attention I received from the Service Manager Jim Foulkrod and Master Certified Technician David Apgar.

I had my car in a year ago and complained about the check engine light being on and rattling when starting the car. The car was under extended warranty at the time. I was told there was nothing wrong and that the check engine light being on steady was not an issues and they found nothing wrong. I called them a week or so later and they said not to worry about it. One year later I brought the car in for service and again complained that the light was on and it was still making noise. The car was out of warranty at that point. They said that there is a major issue inside the engine and it would cost $6700 to fix it. I discussed this with them and also called BM USA. They told me that they would get back to me and the best they could do is possibly provide a discount (possibly). Well, I never heard back from the dealer or MB USA. This is a 2012 SLK350 with 50K miles. For it to need $6700 in repairs? At this point I'm done with Mercedes and this dealer. This is my last Benz.

Not willing to make a "deal" without the constant trips to the "sales manager" who always says "no" until you walk and then you get bombarded with emails wanting to "help" and when you respond the whole process starts again. Sales people say they are constrained by Autonation corporate management that controls pricing. Called Tampa (not Autonation) dealer and agreed to price on same car as in Sarasota in 20 minutes. Bought car the next morning.

At my last dealership, I had to schedule a week to two weeks out. At Mercedes Benz of Sarasota, I was able to schedule an appointment within a couple of days. My service advisor was extremely helpful and I received great service on my vehicle.

Giovanni and Rick in the service department helped me out today & were very helpful! Thanks guys 👍

Just leased my first Mercedes A Class! From the first time I walked into Sarasota Mercedes and was greeted by Greg Ulm who found me the exact car I wanted. Thank you to the awesome knowledgeable staff: Debra Hodgson, John Zuccolo and Brian Tinsley

Loved the car. Loved the people at Mercedes-Benz of Sarasota. Fast, efficient and friendly.

Recently was in the market for a mid-size convertible, I was not sure what make or model I wanted. Stephen was very helpful and patient with me as I compared a few different makes at various dealerships. I decided on the Mercedes and could not be happier with my choice. Through out the entire process of leasing and registering my new car everyone we interacted with was polite and helpful.

Fantastic Experience from first visit to driving off the lot with my first Mercedes A class. Thank you

The service is excellent. Judy, my service rep did an excellent job in explaining and phone calls follow up about the service that was being done and what's necessary to my 2015 GLK 350. I don't mind driving 90 miles one way to get the service I have been getting from your dealership. Including the loaner vehicle that I used which Judy set up. Your dealership is very recommendable.

Every person involved with my purchase of a 2019 Mercedes GLC300 at Mercedes of Sarasota was attentive, professional and very helpful. I felt they all genuinely cared about me personally and wanted to make sure I was happy and completely satisfied.

Excellent service and communication. Friendly profs service as one would expect from Mercedes

I came in for a specific car And sadly it was sold the day I came in to drive it. Joe ended up finding me a killer deal on a lower mileage C250 so I took it. A few days later I noticed the sell went through and contacted Alex (he also helped solidify the deal). I came in first thing Monday morning and left with the car I originally wanted! A huge shout out to Alex, Joe and Deb for getting me into this car with ease. Deb went above and beyond to get me the best price and best loan possible. She was such a delight! She has worked relentlessly after the fact to button up some other dealings. Thanks a lot!

I brought my vehicle in, they diagnosed the problems, had the parts, fixed the car and had it back to me within 2days with all of the problems solved. Expert Superior service and knowledge as well as a friendly staff that bend over backward to help fit the repairs into your budget. Would recommend them to anybody that needs service on their MB vehicle

Very efficient operation. Really appreciated my service representative Giovanni. He was extremely helpful making sure that things got done on my car before I left town. Very kind young man.

Everyone was extremely helpful and went overboard to assist us. It doesn’t get any better than that.

They made buying a new vehicle easy

Five Stars. It takes a lot to make buying a car an experience that is actually enjoyable, but that’s precisely what happened here. From working out a really great deal on a new car, to making sure I knew how to operate and enjoy all of its features, and following up with me several days later to see if everything was going well, the dealership was terrific. The salesperson, Shaun Mathis, was personable, straightforward, honest, listened carefully to what I said I wanted, and worked to achieve it. Kurt Raguth, the product concierge, spent considerable time with me in the car to explain and demonstrate all of the myriad features of my new CLS. Monica Sajec, the finance manager, efficiently completed the details and paperwork without the pressured up-selling that too often brings uncomfortable “dealership dread” to car buying. And Anthony, who called a couple of days later to see if I wanted to bring the car in to have the garage door opener programmed. ( I didn’t, but it was a pleasant surprise to be reached out to in that way.) While the follow up welcoming and thanking emails from Ernie Withers, the general manager, were thoughtful and nice, those kind of emails are expected. But, these went further. They also included his direct contact information - an indication that he’s serious about contacting him if I ever have a problem. Very nice. I’m not one to gush about anything, especially about a car buying experience, but this one was truly extraordinary.

Good experience. Good outcome, although the repair took longer than told and expected.

One very satisfied customer, thanks to Jim Foulkrod service manager who always take excellent care.

Wonderful Mercedes Service: I only went in for my TAKATA AirBag RECALL. I have been to other few Mercedes services in St Pete, FL and Baton Rouge, LA. This one is the BEST, for scheduling, reminders, receiving, and FREE Car Wash at the end.

Love the service department and Bret and Jim F. They are always ready and willing to help!!!!!

I would like to recognize Givanni Signorino the assistant service manager for his excellent customer service and his attention to detail. He has made my service experience exceptional.

We had the outside of our car detailed; I was disappointed that the paint on the left front bumper was not taken off.

Sales team is very professional from start to finish!

Our salesperson Karrina was amazing. She went above and beyond to make our buying experience easy and fun. I would send everyone I know to her to buy a vehicle.

The dealership was wonderful. Everyone was friendly and helpful. Our salesperson Karrina was amazing. She went above and beyond to help in our buying process. I would recommend anyone to go see her about buying a car!!

Givanni Signorino was absolutely amazing to talk with through the steps of getting my Mercedes repaired. I would recommend anyone in the field to work with him. A true gem!!!!! Honest, and most of all I was super comfortable talking with him through the process!

Jiovani was our customer service representative. He did a fabulous job keeping us updated on the windshield repair process. We were greeted by extremely friendly associates when dropping off/picking up our car. Sarasota Mercedes Benz has an exceptional staff. We purchased our car in December and were treated with dignity and respect. I highly recommend this establishment to all those looking to purchase a car.

I lost the first time at this dealership for service. I can only say very very good service and Courtney is a excellent service advisor I'm very pleased.

Jamie Muldoon and her team at Mercedes Benz are the best in the business. From beginning (choosing a car) to end (picking it up and driving away) I had the best experience I have ever had buying a car. The GLA is a fantastic car and the team took me through all the features and functions the car offers. I would recommend Jamie Muldoon, her team, and MB of Sarasota to ensure you have a great car buying experience!

Randi is very helpful and very customer.service oriented! She makes getting my car serviced easy and an enjoyable experience! Hats off to her!

I had an excellent experience purchasing my new Mercedes! Everyone was courteous and kind. Additionally, everyone was willing to answer all of my questions!

Outstanding sales and service staff. Courtney Jordan has been wonderful at handling my service requests, and I appreciate that there is someone on taff to help anytime after the sale.

My service rep is Courtney Jordan. So pleasant and helpful.

I forgot my insurance card to use a loaner car and they drove me home to get it. Very courteous and accommodating This is my first Mercedes and hopefully not my last. I love these cars

I began my purchase online and by phone. By the time I made it down to the dealership, it was smooth sailing. They had all my paperwork ready and my new car was waiting for pick up. We were in and out of there in no time for me to start enjoying m new car. Very friendly and professional.

I would recommend your service department based on the last 2 service visits we have had but this last Saturday, June 9th we ended up being totally ignored while sitting in your waiting room for three and half hours. We had to ask a passerby to get us some help. We finally made this 9:30 AM appointment with Shirley because we tried to reach Giovanni for over 3 weeks without a return call. When we arrived on time a young man who came to take our car a 2013 Chrysler Town& Country we told him we had been assigned to Randy and he said he would take care of it. We went in to sit in the waiting room to wait for Randy to greet us and check us in but no one arrived. After a little while, being handicapped octogenarians we dosed off and after awakening 2 hours later we still hadn't seen by anyone so we asked a passerby if he would call someone for us. Then a few minutes later a woman greeted us who said she was Randi and had no idea who we were and why we were there. We informed her of our appointment and asked for some explanation. She told us we should have reported to her first and would have been taken care of and that the man who took our car was only a valet and had not reported our presence to her. We were completely taken aback by this since on our previous visits there was a service manager at the front door who checked us in and took care of our needs. Randi came back and told us our service would take another hour and a half. So we waited and then left after paying over $300.00 for our service and wondering what happened to the excellent service we had experienced previously.

Worked with Mike Boyton and found him to be very professional and helpful with my purchase! Great dealership and highly recommend you talk to Mike.

My service advisor, Steve A, is great. Whenever I have a question he immediately answers and if I have a real service problem he gets me in with a loaner car. This time was no exception, an inoperable light went on when I was close to the dealership. I made a detour to see Steve. He made an appointment for me the next day with a loaner car. The dealership kept the car for a day and a half for the repair. Can't say enough great things about Mercedes service. This was warranty work.

I went to this dealership to trade a car in. They talked me into looking at a Mercedes instead of them just buying my car out right. We told him that the most important thing was that we have a certified car. we wanted to look at only cars that were certified. He jumped us back-and-forth in between two cars. Repeatedly I said and this has a full certification warranty. His answer was absolutely. We got down to the point where we were going to write a contract and I asked him if again if it was certified. He said yes. A few minutes later I asked if I could see a copy of the certification of the vehicle. At that point he said oh I’m so sorry this car is not certified it’s got too many miles (75000) We said you knew the age of it and the mileage from the beginning. He said oh this is just an accident I made a mistake I was thinking of the other car. That is bull he knew just what we were talking about. This is called bait and switch. They get you interested in the vehicle when they charge to another car because he made a mistake and then they talk you into the second car. you’re so excited you sign on the line before you realize you just bought a car with too many miles to qualify for a warranty. Nice way to treat an older couple. His name was Mr. Joseph. But I have to say this was the first time the manager didn’t come over to try to close the deal. I can guarantee you he knew what he was doing. Right

We just moved to the area a couple of years ago and brought our 2005 SLK with us. This dealership turned out to be the closest for us so we scheduled a regular service visit. The service reception area is very nice and includes a lounge/cafe area with complementary snacks and beverages. Professional folks welcomed us, explained the service, and got us a shuttle to the mall and back while we waited the 2.5 hours for service to be completed. Other than the typical cost of Mercedes service visits, it was a relatively painless visit. That said, we were told the car came to them with the front bumper spoilers hanging off. We’re pretty sure that the damage occurred there but have no proof. They are emailing a repair estimate to us. Oh well- the bottoms of the spoilers were previously pretty scratched up anyway and we planned to have them fixed eventually. For now we removed them until we figure out what to do. Moral of the story for us — always take some photos of your car when you drop it off. This experience was by no means a deal-breaker and we’ll go back but we’ll just be more vigilant with all of our vehicles from now on.

This was an overall great experience from the very first time we stepped on the lot. No high pressure sales but some good follow up calls from Shaun helped my decision making on this vehicle.

My service contact person, Courtney Jordan is simply the absolutely the best. She had a complete grasp of what needs to be done. She always returns my vehicle like brand new.😎😎😎

Nice, knowledgeable staffs.

I’m very grateful for the attention, I had a little problem with my C-250 and it was solved immediately. Thanks to all of you, my service advisor, technical department, an excellent job.

Great experience . I worked with Jithin Joseph who was very helpful and professional.

Excellent service - appointment promptly scheduled

Excellent experience with Gregg Ulm, he was fantastic!

Courtney was her usual efficient, friendly and thorough. All was coordinated well including the loaner. I had two vehicles that needed routine maintenance and things could not have gone more smoothly

Prompt and attentive service

Randi Doyle, at Mercedes Benz of Sarasota, is an excellent customer service person. I always have a good experience at this dealership.

Friendly, competent on time. its a 5* car in a 5* place

Great and timely service. Our service advisor was very helpful and took very good care of us.

My new car broke down after only 6 days and when I called they took care of my issues immediately. Scott made sure I had a loaner that same night when my car got towed to them. Giovanni from service was absolutely wonderful! Very professional and accommodating. He went above and beyond to make sure I was taken care of! Thank you so much for helping with a very stressful situation. I will definately go back for all my service needs. Thank you!

The service department did a great job!!😄

Judy who was our service point of contact was the most professional on all occasions that we see her at the dealership! We brought our car in to the Mercedes-Benz of Sarasota to have four new tires installed. We were given a loaner car and taken care of in a timely fashion!

Pleasant greeting from valet. Thorough explanation from service advisor. Promptly placed into loaner car. Called when service was complete and checkout was fast and easy with a clear explanation of the work performed.

Very easy buying process. Very professional and courteous staff.

I bought a 2009 smart car. Was to be SERVICED, but we got it back to Naples, we look to see where the battery was and compartment was full of water (Dirty water)drain hose was not in right. Some one should have seen this. Husband took battery out to dry out the water. Now the radio does not work. Call MB for the code to reset the radio, but was told we had to bring it back in for another service call. That was a 200 mile round trip. no thanks we was heading back home to SC. It should have been Serviced Right the first time! Or give us the code to reset radio.

Courtney Jordon service advisor very good. Had a chance to look into the service area it was spotless. The overall appearance gives one a feeling of confidence in workmanship.

I have been using Mercedes Benz of Sarasota’s service department for several years. They do an outstanding job and I would rank them as the best dealer I have ever used. I bought a new S560 from them last week and was also delighted with this process.

Incorrect tire pressure. Mechanic did not inflate tires properly

We needed a new battery and without an appointment they took care of it quickly.

I have had my S550 in for service in a few occasions and it has always been a great experience. I might also add that they have awesome fresh baked cookies!

Great service, our salesman Scott was available for our questions even after the sale. We bought a used car and it needed to go back for service, because of a problem. So far everything has been very good. They are taking care of the issue promptly.

Quick,friendly and professional I would recommend this dealership to all my friends

Personal interaction with clients. Excellent.

Service Department are organized, accommodating, and timely. Never had a problem and their loaner program is smooth. Have enjoyed working with Bobby Tomasini for the past 3 years and he is a professional!

The overall experience was very positive. Couldn’t ask for anything better. Our salesperson, Tucker Kittle, was very knowledgeable about interested models. He wa patient with us as we were deciding. Finance and the product concierge also were very knowledgeable and helpfful.

Anyone can sell cars but not everyone can do it well. I recently purchased a used car from here and my experience was great. The team at MB Sarasota operated with a high level of integrity and professionalism. Very competent sales and finance people. Top notch facility and atmosphere.

Anyone can sell cars but not everyone can do it well. I recently purchased a used car from here and my experience was great. The team at MB Sarasota operated with a high level of integrity and professionalism. Very competent sales and finance people. Top notch facility and atmosphere.

These folks get it. My first impression exceeded all expectations!

every time the vehicle goes to the dealership it is taken care of. fast friendly service advisers.

very efficient, courteous, professional! And the cookies are delicious! Highly recommend!

Very nice attentive comfortable

Fast and friendly. Was there for a different problem then my maintenance but they went ahead and did it anyway. Kept my car overnight and was provided a Benz loaner. Always courteous at this dealership!

Excellent!!Judy S. is a true professional, a pleasure to deal with.

I am very overall satisfied with the purchased of the GLK Mercedes; However there are 2 items that I would like address. I was given only one remote KEY and I was informed that if I wanted another It would cost me over $400. In addition I had to replace the battery on the key immediately. It also came with a manual all in loose pages, very difficult to read. [contact info removed]

Excellent. The entire process from scheduling the appointment to the finished product was outstanding.

They are friendly and take care of everything. From the moment I drive in until I return to pick up my car, everything runs smoothly. Every one is so friendly and helpful too!! 5 ⭐️

Very efficient process, honest, in and out yet friendly and thorough. Great location and a pleasure to work with as a customer each time!

They take good care of their clientele long after purchasing a vehicle with their professional service.

Excellent service and help in buying my new car. From Peter, my salesperson who came up with just the right car, to Jason the finance person who helped me with some financing decisions and then on to Brian who patiently explained all the electronics that were new to me since my 2016 Mercedes, all made the experience a pleasure. I surely expect to be back at that same dealership in Sarasota when I am ready for my next vehicle.

Service was as promised. Two repairs were completed as scheduled. Our service advisor, Randi, was excellent. Drop off and pick up were fast and efficient. Loaner car made it all easy.

I feel very comfortable having my Motorcoach, on a Mercedes/Sprinter chassis, serviced at Mercedes dealer. I drive 80 miles one way to do it because Mercedes of Sarasota?s service and service advisor, Jason Lewis, give me exceptional advice and service!

I found it very easy to obtain the appointment for service. Jason was polite and set up a time that fit my schedule.

Buying a car can be a loathesome ordeal, this was the opposite. They had the right car, and the price (no haggle) was right. No pressure. They sales associate was knowledgeable and very helpful, as was the rest of the staff with whom we had contact. we thought the sales process and follow up was smooth and welcoming.

Excellent service on Class A maintenance. Randi Doyle is a professional !

I somehow missed putting in a request for a loane, but Brett and the team managed to find one for me no problem. Had some issue w rock dirt chipping away paint on the front and he recommended a shop. He took pictures and even got an estimate as well as a number for a company that puts clear plastic material over the front of the car to protect the paint. Very helpful and above and beyond - thank you!

Easy to make convenient appt. This was my first visit to MB of Sarasota employees very helpful directing me to service advisor Steven Apolloni. He explained anticipated service and cost. My car was ready in a timely manner and Steven reviewed the charges. Very nice perk having the interior and exterior of my car cleaned!

Great friendly service, very professional

Great service and terrific representative. Also very efficient

It was emergency appointment, they did the best job possible. Very helpful

Service rep got us a set of new tires same day after showing up without appointment due to a flat tire. Dealer is always very responsive!

Friendly staff and great service!

Tucker Kittle, my salesman, did a stellar job! I would recommend him with out hesitation! This is the second car that we bought from him.

Sales Representative, Mr. Steve Oliver, was Great to work with ! He was VERY familar with the products that he presented to me. Went the Extra mile and even installed a licence plate frame for me. Great over all experiance.

Service gal was great as always. Good communication. Fixed issue. Just too expensive.

Steven was great to work with, I had an unusual situation with another company that replaced my windshield improperly, had to take it to Mercedes of Sarasota. Steven and his team identified the problem quickly and the repair was made. I recommend the service department at Mercedes of Sarasota.

The service department is very good! The service adviser makes a diligent effort to assist you with your vehicle issues � The girl who provides the customers a loaner is very fast and courteous! She’s very good! The new car sale department sucks!�� I walked around for 20 mints and no one asked me if I need any help�. Maybe this show room is a front! I needed some info regarding a 2019 convertible and no one even came to my aid! Gust Sarasota don’t need my business ! I left and came back in the late afternoon with my wife and she walked around and she had the same experience ! ���

Service was great! From the time I pulled up to the entrance until the time I drove away, with a smile and a wave from my service manager Jason . What a lovely person.

Promt service and Brett Ferrucci was also very helpful along with your staff

Judy S,,,Outstanding service adviser...

Mr. Scott Tierney, our salesman, was friendly, helpful, and knowledgeable about his product. He made the purchase as easy as I have ever had when buying an auto.

I received excellent and prompt service. I highly recommend Mercedes Benz of Sarasota.

Thank you for the terrific & fast service replaceing niy old battery .

Friendly service personnel, lounge accommodations and amenities are excellent.

Cortney is ALWAYS very knowledgeable and thorough when she is taking care of our service needs!!! We appreciate her honesty and integrity!!!

great experience! Jim Foulkrod, Bret Ferrucci, both pros!

Appreciate the opportunity to tell how RIP OFF was to need to spend $300 in a CAR KEY, which would be simple designed to last. Instead you create a terrible inconvenient to have to tow my car for you to make a profit for a key. Not to mention be WITHOT CAR FOR DAYS BECAUSE WAS A WEEKENK TO GET THE NEW KEY! I can believe you can be so petty to create and inescrupulos way to make a little more money based in giving distress to the people trusted you and buy a Mercedes Benz! WOULD YOU PLEASE TAKE MY COMPLAIN TO CORPORATE OFFICE

I had a wonderful buying experience at Mercedes of Sarasota. Our salesman, Tucker Kittle was remarkable. He is honest, friendly and very attentive to your needs. Imagine a salesman responding to your message on his day off. Also, Jason Killingbeck in Finance was extremely helpful and followed up on issues we asked him to. Overall, this was a five star experience.

Courtesy of all persons with whom I contacted. The effort extended by several technicians trying to find the source of an unusual noise while driving. Found a suspected worn part that may be the source of the noise and immediately ordered a replacement part and scheduled the repair work. It was many people working together to resolve the problem. Excellent work.

One of the best Mercedes dealerships we have been to. The service department was excellent. I especially liked the ability to speak directly with the technician. Our service manager, Randi, did an excellent job.

Very happy with my service experience. The team was friendly and my car was repaired while I waited. I would recommend this dealership to my friends and family

Polite and efficient service. Everything done right the first time.

I tried to start my car and it would not turn over. I had to wait at least 2-3 minutes to restart the car and it eventually started. I went thru this process for 2 days. With no appointment, I walk into Mercedes dealership explain the situaton and they told me it would be at least a 4 hour wait. After about 15 minutes they service my car only to find that I needed a new battery. So I didn't have to wait the 4 hrs. They diagnose my car problem , replace the battery, wash my car and I was on my way home very satisfied.

Excellent Steven and ladies at loaner auto desk very professional and patient. The facility is beautiful. The cookies and coffee very good. My vehicle work was completed at time stated and washed. Thank you

The service representative (Brett) kept me informed on the status of my car. He also informed me after the service of car that the left side tires are wearing and keep an eye on them.

Service time as less than expected,what a surprise,actually friendly

This is a great dealership. The service department, with the help of Courtney, exceeds my expectations.

Courtney got me In ASAP, even without an appointment. Service department runs efficiently. The waiting area is top notch. Overall it was extremely satisfying.

Recently had my ML350 Serviced at Glauser Mercedes. Everything from reception at Check In to picking car up at designated time was excellent.

It was a very friendly atmosphere everyone we came in contact with was great waiting area made it really comfortable coffee and hot cookies right out of the oven. I would definitely recommend and return for any work I need on my Mercedes they were very thorough about what maintenance we needed.

This was the best car buying experience I have ever had. The staff are wonderful, accommodating and make you feel like their most important client. Bought this car for myself for my Birthday and Grad School Graduation, they even delivered my new car with a big pink bow on it. I will do business again and again with Mercedes Benz of Sarasota.

Trouble buying cars here...2 years in a row

I’m from out of state visiting the area. My Mercedes needed a 10000 mile service. I pulled into the service bay and was taken immediately and service completed on time with the expected cost. Matt Cavanagh was helpful and courteous. Thank you Matt

Stephen in internet sales was extremely helpful and polite, wish all pre-owned car buying experiences were like this!

Randi was extremely helpful and wanted to make sure my car was getting done in a quick time frame.

Jason as always comes through Quick fix on the fly worth the trip

I was having some problems with my windshield washer not working. Called and was able to get an appointment within a few days. Brought the car in and was greeted promptly and taken to my service rep Courtney. She processed my paperwork quickly and had my car taken back to start the appointment. I chose to wait and it was about the length of time I was told. They fixed the problem and washed my car as well.

Timely courteous service. I appreciate the fact they did not try to sell me some service I didn't need. Service rep was polite and honest.

I had to be towed to this dealership when 90 miles from home. service rep, randi doyle, was helpful and professional at all times. she immediately arranged for a loaner vehicle and followed up with me as repair was facilitated.

Randi at Mercedes in Sarasota is so easy to work with ...

The experience was strong. The service specialist got me in and out in a quick and pleasant maner.

I came in for an oil change and an estimate on a couple things. I was there 2.5 hrs and all I got out of Jason was I am going to check in it right now. An hr went by before he would come back and still know nothing. I have never had such poor service with you

Great dealership and service is terrific. always prompt and very courteous

Nice job, Robby was easy to work with and the van is perfect now.

Stephen Williams was great and Jamie the Sales manager was awesome finance dept was quick and easy to understand much better than my experience at Lexus.

I was looking for a preowned vehicle and found one that Mercedes of Sarasota had in their inventory. From the first step inside their showroom, I was greeted and treated as if I was buying a new Mercedes from them. The SUV was very clean and in beautiful shape. I made the purchase and the follow up and through on promises was impressive. Thank you for making this a positive experience!

On time, courteous. Nice loaner car. Good attitude. Good communication. Very satisfied.

Mercedes Sarasota service dept. supplied a loaner car during annual service review. Excellent.

Mr Jim foulkrod is a great asset to establishment.

Service fast and done correctly the first time. Get back a cleaner car than I dropped off. Friendly staff. In point of fact, I buy Mercedes because of the people at the dealership more than the actual merits of the cars, which are good vehicles.

I recommend using a Mercedes Benz Dealership for all recall & warranty work. However waiting four years to have my airbags replaced was just terrible. The whole Takata Airbag debacle is just mind blowing that we all were subjected to this for so long. I feared driving and never allowed my grandchildren in this vehicle. Then the interior surface of the windshield was covered with a white film, & I spent an hour cleaning it to be able to see out. I’d like my car back in the pristine condition I dropped it off in!

Courtney is a great help every time I visit this dealership. The work was done in a timely manner and very professional

I had a great experience At first. Ken was my sales manager, he was great answered all my questions and made the buying process easy. We agreed that the slits in the leather would be taken care of by MERCEDES-BENZ. Brought my truck in 2 days later picked it up perfect! Went to clean the truck myself and started discovering dry old blood!!!! So disgusting!!!! Now I know why there was slash marks in the leather, someone obviously was cute with a knife. I am so disappointed in MERCEDES-BENZ, how could you let a vehicle out on your lot without a full detail. I dont even want this truck anymore!!!! So frustrating!!!!!

I've been a customer for about a year now and each time I visit the dealer, it has been a good experience. My service coordinator, Courtney, is polite, professional and very efficient. I'm pretty happy with my car and the dealer.

was there for service. Much better since Jim Foulkrod took over as service manager. quoted $1,000 to fix trunk latch on my 2009 SL63 AMG which was absurdly high. also.... always get the feeling they are trying to sell you additional services. Lastly, received a call from someone in sales trying to buy the car as it is unique and in great shape. got back to me with a ridiculously low price of $24,000 when Kelly Blue Book says $34,000. Do they think people dont check these things?

Steve Appoloni is my designated service advisor and always takes care of my Smartcar. This time it was for a recall. I also asked him to mount & balance my Kumho tires that I had brought with me. And replace the rusted lug nuts with new ones that I had waiting for me in parts. I was disappointed with the car wash and vac. Also left with my left front turn signal out (it was working when I brought it in). I'm sure you'll do better next time I'm in. I worked with Scott Tierney at Bob Boast Dodge and Kaitlyn at Douglas Jeep. I'm a 28 year retail car veteran (25 in sales and 3 as a shuttle driver) :) ricky

Courtney Jordan amazing!!! She is so knowledgeable and helpful. I’m happy she is my Service Manager!!!

The service and customer focus we receive from our service writer, Stephen, will bring us back to Mercedes Benz of Sarasota when we are ready to buy another car. I couldn't ask for better. Doug Francis

Randi, my service writer, is friendly, polite, efficient, business like, and understanding!

I’ve been to this dealership four times now and the experience is consistently poor. No one has ever greeted me whether I walk into the service department or on the sales side. Randi in the service center is very friendly but she seems to be the only one that is. Today I took my car in to get a new key programmed and asked them to check my tire pressure while it was in there before I was getting low pressure warnings. The tires are supposed to be 46 psi in the front and 45 psi in the rear. After I got on the road I discovered they had pumped up the front tires to over 46 psi and the rear tires had been DEFLATED down to 35 psi. Rather than waste my time to go back I just took care of it when I got home. After I had paid my bill, I was told my car should be waiting right outside the door, but it was nowhere to be found. Four guys standing around outside in the service area talking to each other did not bother to acknowledge me while I was obviously looking for my car so I had to track someone down. Finally, 5-7 minutes later they found my car in the back portion of their parking lot. So much for that first class Mercedes service! I get much better service at my local Jeep dealership. I definitely won’t return to this dealership for any reason.

Excellent customer care. Facility is modern. Good coffee and snacks. Clean restrooms. Bright waiting area with TV.

As usual outstanding service from drop off to pick up

We LOVE our new car! Our sales person, Ken, was excellent! He was prepared for our visit (we traveled to see the car), had the car in perfect condition in the show-room in case it rained and made the process fast and easy! The facility and employees came across clean, professional, genuine and high-end. Highly recommend this location to locals and those who are willing to travel to get their perfect car!

Randi Doyle is a delight to work with. My first time at the dealership coming from out of state.

This was the best car buying experience I've had!! No hassle, No pressure!! I went in on a Sunday to look at the 2018 E300, George the sales guy that came out showed me what I asked for, went over the features, functions and safety features of the car, I told him I was going to go home think about it and do a little homework. I called him Wednesday to schedule to come down and test drive it that day, which I did, looked over the car again ALL with NO hassle of trying to get me to buy!!! I then said okay lets look at numbers on this car and my trade in; this went SO smooth and easy I couldn't believe it!!! I didn't have to go back and forth hassling numbers!! George and the rest of the staff were AWESOME!!!

Efficient, professional, and polite

Thank you Jim & Brett in Service. Always exceptional!

When I arrived at Sarasota Mercedes with a flat tire after writing in a tow truck for over an hour nobody wanted to help me. I got verbally directed to agents who were unwilling to help and passed from one person to another. The person I finally got to help me was very good. Only redeeming part of the experience. The waiting room had no place to plug in my laptop charger. Not an outlet in site. There was no posted sign with the WiFi password. Just a bad experience overall.

Heidi and the Finance Representative maintained their professionalism, honesty and did make the entire process awkward by trying to force me to purchase additional services/products I did not want to pursue. I would definitely recommend the dealership to my friends and family, especially to work with Heidi.

So today In the car wash. The roof antenna cover was damaged at a drive through wash I went directly to MB of Sarasota on clark Rd Took the cashier ( retail ) my vin number and explained I needed the plastic black cover The cashier departed and came back to explain they was out of stock. But Jacksonville had one and it could be here in a couple of days I was excited that I’d even get that soon. So I Agreed to purchase and wait. That was until I was In formed it was nearly $ 600.00 dollars. Now this is that little black shark fin looking thing that covers the inner workings The cashier said it was $600.00 and I was in shock. I explained I’d look on the internet first and return if I couldn’t find it Well I found it for $7.88 to about $50 dollars. I bought the 7.88 and it will be here in a few days. Yes MB are expensive cars. But that is highway robbery and I think everyone should be very careful and web research your estimates and invoices. Because they will take advantage of the elderly As well.

Purchased a 350GLE. George Hajal was our salesman. We had a great experience from start to finish.

Being served with smiles & courtesy

Once again, between the service manager Jim, the service writer, Jason and the mechanic Bill, I was treated excellently and the car was serviced perfectly. Not disappointed.

Prompt service... courteous

very great service very professional.

Their professional approach to your needs and making sure they are met.

Courtney Jordan Assistant Service Manager is so nice to deal with your service requirements

Great place and nice workers

Great service and buying experience. Rick and Jason were both incredibly helpful and easy to work with.

Peter Bolduc in Sales was outstanding throughout the entire process of leasing our 2019 E300. He was very quick to respond to emails/calls, took into account all of our concerns, and did so with the most respectful attitude. Absolutely referring friends and family to him in the future.

Peter Bolduc in Sales was outstanding throughout the entire process: he was very quick to respond to emails/calls, took into account all of our concerns, and did so with the most respectful attitude. Absolutely referring friends and family to him in the future.

Sales staff was amazing. Very thorough and helpful. Surprised at the add on cost when I went to make payment.

the best experience I have ever had at a car dealership. Perfect from beginning to end.

Purchased a new GLE350 in Sarasota Florida even though we live in Texas. Bought there because of a great price. If we lived in Sarasota, we would recommend this dealer to anyone because of the great dealership — friendly, courteous and knowledgeable staff. Too bad the car was not free from defects. On the way back to Texas we discovered the passenger seat massage function did not work. Certainly not happy about that.

Brought my Smart Fortwo in for a recall. The people I dealt with couldn't have been nicer. The waiting area was comfortable and the job took less time than estimated to complete. Overall, a pleasant experience.

My Service Representative "Randy" is the best!! Car wash could have been a bit more thorough. Rim's were left really dirty.

Their staff is first rate and they offer incredibly personalized service. They understand the needs of their customer. Stephen Williams our salesman and John Zuccolo, Product Conceirge, were outstanding.

Sales person was a pleasure to deal with, a friendly attitude

Mercedes put in for routine maintenance. Sarasota dealership has always treated me right. It is always a pleasure to visit the dealership.

Very good. Service at this dealership has always been excellent.

Our purchase experience working with Anthony Poignard was a pleasure! Very easy going personality with knowledge and guidance to make our buying experience as comfortable as if sitting down for dinner.

Simple and easy,friendly personal,everything went before,when getting service

The facilities are very nice and the staff is very helpful and accommodating

Very friendly Response back is very quick Very service/customer oriented

I was greeted in a timely manner it was not pushy and very informative the salesman was very pleasant

Everyone is very knowledgeable from the people that answer the phones and roadside assistance he was at my house right away tested the battery and put a new one in UNDER WARRANTY. Anthony was polite, courteous.

Great sales and service.

good friendly experience. We will definitely be back. Good staff

Quick and courteous Please provide a review of at least 50 characters

Very pleasant experience. Was not getting a satellite signal and after a lot of different tests, the antenna was replaced. The service was excellent and everything from constant updates to getting a loaner vehicle was handled very professionally by my service representative Andrew. I will use MB of Sarasota service in the future and highly recommend them..

When I arrive at the dealership, my service representative, Jason Lewis, knows why I am there, has all the necessary paperwork prepared, and has my loaner car ready to go. He calls me when my car is ready for pick up. No hassles. No worries. I could not be more pleased.

I will be brief and to the point or narrative of my experience will take pages. I’m not one to complain in social media unless it is warranted. As a professional in the service industry for 30+ years, I can state in a brief synopsis that my buyIng experience at MB of Sarasota sermed to be OK at first, however it kept declining as visits progressed and ended in a horrible car buying experience overall. Sales specialist Rick Chang was accommodating somewhat at first until the deal was signed and afterwards this gentleman acted as if he was doing me a favor, even to ask me to leave as I was last customer in dealership on a Saturday eve, stating his boss had to go??? A walkthrough and explanations of vehicle was virtually non existent! GM contacted me, only to tell me I got a “good buy and they gave me a good deal on my trade” besides all excuses and justifications- totally unacceptable!!! The only associate in this entity that provided a true WOW factor customer service was Debra in the finance dpt. Kudos to her- otherwise they had lost a loyal MB customer. If shopping for a MB, please visit Fields MB of Lakeland- prices may be a bit higher, but most definitely worth it, due to GREAT customer service skills. Fields came to my house 1 hour 20 min away to program my garage door opener, while Sarasota MB only 35 min away, told me they couldn’t because it was not their territory and needed to contact Tampa MB!??? When I contacted corporate customer service- they completely denied such statement. Overall this dealership is in urgent need of some customer service re-training!!!

I have dealt with Bobby and John Z and they are both professional and knowledgeable.

Had expected to be a few day process. But since I did most of the paperwork on line. The team at Sarasota Mercedes Benz had me driving away in less than 2 hours including my test-drive. TYVM Peter B, Stephen W, and Deborah!!!

Excellent. Loaner was available and car received as promised. Service professional. I thought the tires were a little overpriced when compared to similar tires available when shopping on the web.

Very courteous, professional, excellent communication, Randi explained everything about the repairs in great detail.

Service was good but frustrating with the wrong parts being sourced and having to wait several days for the right parts.

Very happy with salesman Alfredo. This is our second purchase from him and he will always be our first visit when we are ready to buy another new car. He is very personable, friendly and caring. The best.

Great service

Ernie Withers General Manager, and his staff at Mercedes Benz of Sarasota, including the salesman Stephen Williams and the Dean the Pre Owned Manager and Jason Killingbeck the Financial Director , are all true professionals that made my purchase this week the best experience ever ! They are all true professionals and that comes from someone with 46 years sales experience, who prides herself on exceptional customer service in my Real Estate Field. Thank you all for such an incredible experience. Angie Edwards

Having just relocated to the Bradenton/Sarasota area, I had to trust the suggestions of my new neighbors when I asked where to go for service for my SL500. They didn’t steer me wrong! Mercedes-Benz of Sarasota was fantastic from start to finish. I used their online appointment tool to set my initial appointment, which was very simple. You not only receive an email confirmation, but a follow-up call as well to review your current needs. They even offer you a courtesy car should you need one. Everyone I encountered upon arrival was professional and accommodating. The facilities were spotless, bright, and very inviting. My service manager, Bobby T., was friendly, knowledgeable, and explained everything on the comprehensive diagnostics report. The repairs were completed that same day and I’m thrilled to have my roadster back up to par. I highly recommend them for anything you need for your Benz.

excellent service, excellent dealership. if you want top notch service ask for Randi. shes the best.

This was for a recall And there was no charge for the service

Excellent service as it always is. Judy does a magnificent job. A great dealership.

I am very happy with work done. The Service Advisor was very pleasant and the car was ready when promised.

Buying a car at MB in Sarasota is an experience like no other. Huge shout out to our sales team of James H and Shaun, and to Dean for the best trade-in value around. Also great service by financier Jason. We kept you all there very late on Saturday but you saved the day for us and we cannot thank you enough. We very much like our car!

I am very impressed with everyone involved from the first minute we walked in . Everyone involved was top notch. I could not have got better service anywhere!! And my GLS 63 needs no explanation! Debbie Czajkowski

Service was great and completed in a timely manner

Was shocked they could take us as a walk in, and did the repair in a reasonable amount of time

Routine maintenance visit was completed in a timely manner.

MERCEDES BENZ of SARASOTA IS BY FAR THE BEST AUTO DEALERSHIP I HAVE EVER DEALT WITH, AND HAVE HAD THE PLEASURE TO NOT ONLY PURCHASE A VEHICLE FROM, BUT HAVE THE GREAT SERVICE, SALESMAN AND STAFF BE SO ATTENTIVE, ENGAGING, KIND AND PROFESSIONAL IN EVERY MANNER ... THE SERVICE DEPARTMENT IS EXCELLENT, THE DEALERSHIP IS IMMACULATE AND STAFF GREAT � SO YES A 5 STAR � RATING FOR MBOS! ... Pastor Mark Sedacca

Service rep. was professional and treated me fairly.

Courtney always provides top notch service, and is very personable, besides. She always goes beyond my expectations in service.

Took too long and had to leave it due to the doors not shutting correctly the first time I tried picking it up.

Wow... Just read Bob Ruff's review below...I don't know him...but I absolutely agree with what he says! Randi is amazing...explaining what will be done in detail...because I asked. She...and the entire staff...from the moment I drive in...until I pick up my car...ALL people are awesome! I love my car... and I love the treatment/service/personal care that I get from everyone! Thank you 💗

Service experience was pleasant, they were organized and efficient, staff were attentive and courteous.

Everything was completed perfectly!

Very good service overall in an unforeseen emergency including the MBRACE service.

Incredible experience from presalesto purchase to teaching me about the plethora of features in my new car. Thank you

The service and wait time was great. I will schedule again.

James Kneski, who sold me the car, and Oliver Souris, who helped us finance it, were both exceptional and exemplified what a car buying experience should be like. After speaking with dealership after dealership to find the car I wanted, I was relieved at the professionalism and genuine desire to help me that I experienced at Mercedes-Benz of Sarasota. Though the vehicle I purchased was used, I was treated as if I'd just walked in requesting the top of their line. I honestly can't thank them enough for the hospitality and service, and I look forward to a long-lasting relationship with them!

The overall experience was good, we test drove the suv which we had liked however they didn't have much that fit into our criteria for inventory, i believe that was part of mercedes fault as well for not making a car with all the features. We wished they would negotiated more since there was a dealer in tampa who kept dropping the price but sadly didn't have the color. Our biggest upset was with financing, I don't know which credit reports they use but our scores were way to low according to them and I pulled my current scores from 3 banks and they all reported my score being much higher (100 pt difference) versus what they used. That left a bad taste since we never ever had any issues before with any other cars or our mortgage etc. Overall the experience is decent, the staff that works there are friendly and they do try to cater to you, but I feel when it comes to naming a number/competing and checking your history that needs a bit of revamping.

Exceptional sales staff and finance manager. Mr. Poletti was very knowledgeable about Mercedes. He made buying our car a pleasant experience.

Make sure you thoroughly inspect the vehicle if you are going to buy a used car here because they may not. I bought my car (2015 BMW) in November and have recently discovered that the wiring harness beneath the passenger side seat has been chewed through by the previous owners dog and shows that there have been repair attempts (splicing back with electrical tape/crimps). A month after buying it, the passenger restraint system malfunction alert came on and I took it to my local BMW dealer as it is still under factory warranty who misdiagnosed the problem, fixed the seatbelt buckle, and now it has occurred again and upon looking under the passenger seat this is what was found. I called the salesman I bought the car from and he told me to bring it in and it should not be a problem as I purchased an extended warranty. So I brought the car in and explained the issue once again to the service department. After waiting for the individual departments to discuss the issue amongst themselves they told me they cannot help or be responsible since I bought the car 7 months ago and it’s not like this happened a month after I bought the car (although it actually did). Then I get the typical good cop/bad cop scenario with the sales manager popping in to say he could cover half out of good faith. The car DID malfunction a month after buying it, and I did what I was supposed to do and took it to the BMW dealer because of the factory warranty. When I bought the car, it was pointed out to me that there was damage from a dog on the seat handle, but reassured that it was strictly cosmetic. This poses a safety concern as it effects the passenger restraint and airbag system and I don’t feel I should be held responsible under any costs when this is the car I was sold. “Good faith” would be fixing the problem that unknowingly came with my purchase of this car. While it may not be the dealers fault, it certainly isn’t mine. I even bought an extended warranty through their Mercedes-Benz autonation to be assured this car would be fully covered for the life of my ownership. This is the first car I have ever purchased and I was excited to have found what I thought could be a dealership I would use again in the future. However, I will NEVER buy another car from here

Exceptional service. From the time I arrived to my car was finished being serviced. The environment was good. Enjoyed the fresh baked delicious cookies

Our Service Advisor, Jim Foulkrod, is wonderful. Plus, the service floor is always immaculate. This detail speaks volumes about the overall quality of the dealership.

I was in the market for a gently used CPO SL Went in to see Alfredo (my brother haas leased from him twice). He didn’t have what I wanted in stock and told me he would find one for me. Over the course of a few weeks he sent me some listings and I would reply via email as to why they weren’t the right one for me. He LISTENED to what I said and narrowed the search. He did not bombard me with emails or phone calls. Recently, one came into the dealership that he thought was a match and he emailed me. It was a perfect fit. Priced fairly, I was given a fair price for my trade, and the buying process was very low key and easy.

Train your staff better and tell them not to lie.

I just leased a brand new 2018 E-300 at the Mercedes Benz Dealership in Sarasota (Autonation). The entire process was fantastic! The site team was extremely helpful and "on point" on any details about my new vehicle and the finance process. The site team, Jamie Muldoon (Sale Manager), Stephen Williams (Sales Associate) and Jason Killingbeck (Finance Director) were extremely helpful. This is my second purchase at this dealership and again another wonderful experience. Special Kudos to Stephen for his support and dedication during this entire process. The drive from Lakeland, Fl is definitely worthy when the service is simply awesome!

When you buy a luxury car, you expect it to be build solid, giving the riders an excellent experience. I won’t disagree that’s why we bought a Mercedes, but the reason we continue to want to own Mercedes, has to do with the way we are treated when we bring our car in for routine maintenance or just a routine car wash. Starting with our Service Coordinator, Steven Appolloni, who is on top of everything our car needs to have done, through the outstanding mechanics and the team that greets us when we bring our car in. It’s outstanding from any metric you want to use to judge it. Thank you for the personal care.

I had a most pleasant buying experience and Scott Tiernay was extremely helpful to me! Thank you in every respect.

Like the new car. The process was fairly easy. Personnel were very pleasant.

Just purchased a car and the experience could not have been better. Thanks Will and Oliver you guys are great!

Prompt service, met expectations, expensive, service manager did a good job

Very nice lounge, while you are waiting to complete a deal.

Excellent service - no appointment, yet someone assisted me immediately and found the problem! I bought this vehicle from a friend who DID purchase the car from this dealer.

Great attention to detail. Quality service. A pleasure to deal with

As a consistent Mercedes-Benz owner since 1989, I certainly appreciate, and got used to the excellent service I have received by Mercedes-Benz dealerships in other parts of the country, and since 2013, I have been getting the same level of service at this dealership.

This was my first experience with Mercedes of Sarasota. I brought my RV in for 10000 mike oil change. I found their facilities to be well laid out and the personnel to be professional and efficient. I will definitely return.

An experience you expect when purchasing a luxury vehicle...perfection. My salesman, Will Bean was outstanding. He knows his stuff and he knows his competitions' products, a very useful combination. Will was patient and generous with his time. Very low key; no pressure. A great guy. The finance manager, Oliver Souris, was very thorough. This was my first lease, Oliver calmly repeated his explanation of the paperwork until I understood. He has the most charming demeanor. Next, I met with Chris, the delivery specialist. With all the technology in new cars, time spent with Chris was most helpful. He explained all the bells and whistles in a very unhurried easy manner. Mercedes Benz of Sarasota is very lucky to have such extraordinary employees, who make their clients feel so valued.

Scott was great to work with on buying this car he made it an easy process

Purchased a former rental car and it had hidden damage. They worked with me and repaired it to my satisfaction :)

Thanks to all who helped make my brake repair an easy experience.

Mercedes Benz of Sarasota is now part of Auto Nation, so philosophy is great. George L, salesman, and Deb in finance were both fantastic. George had our car ready at the door for a test drive when we arrived. We took the drive, loved the car, and started the deal. George gave great pointers on buying a used car, and helped us move through the paperwork quickly. Same for Deb. She used our bank for financing, and actually got us a slightly better rate than our pre-approved rate. George and Deb presented options but did push us to upsell on anything. They treated us like we were buying a $200K Mercedes instead of a used Kia. Would highly recommend them to anyone.

I was not planning to purchase, just doing some research but several hours later I drove out with the perfect car! Everyone at Mercedes-Benz of Sarasota was welcoming, professional and helpful. I felt secure and comfortable with my purchase because they were so thorough and careful. Thanks!

Purchased a used vehicle in April; very smooth and easy process from beginning to end. Everyone was very helpful and knowledgeable. I would definitely purchase from them again!

We recently bought a used Kia Cadenza from Mercedes Benz of Sarasota. This was, by far, the best dealership experience of my life. George L, the salesman was extremely friendly and helpful. He had the car pulled up and waiting for us to test drive when we arrived. We loved the car, and the deal was fair. George gave great pointers and helped us work quickly through the paperwork. Deb in finance was also phenomenal. She was efficient, friendly, and presented options without pushing us to upsell. She got us a fantastic finance rate, better than I could get myself with a bank pre-approval. It really felt like George and Deb were on our side the entire way. We were on our way in our nice used Kia in less than 3 hours total. What a great experience!

Customizes repairs to what is actually needed with regard to custimer's has of vehicle.