Step-By-Step Mercedes-Benz Bluetooth® Setup Guide

Bluetooth® connects your phone to your Mercedes-Benz infotainment system so you can make hands-free calls and stream music without handling your phone. Mercedes-Benz of Sarasota put together this guide to pair your phone in a few minutes. Watch the video, then follow the steps below.

How to Set Up Bluetooth in Your Mercedes-Benz

Before you start

  
1. Park your Mercedes-Benz and start it. Don't pair your phone while driving.
  
2. Turn on Bluetooth in your phone's settings and keep your phone unlocked.
  
3. Keep your phone visible to other devices, and leave its Bluetooth device list open until pairing is finished.

Pair your phone

  
1. Press the phone button on your steering wheel. The infotainment system jumps straight to the pairing menu. You can also select Phone from the home menu.
  
2. On the Mercedes-Benz screen, select Connect New Device, then Start Search on System.
  
3. Choose your phone from the list of available devices. A code appears on the infotainment screen and on your phone.
  
4. If the codes match, confirm the code on your phone.
  
5. Allow access to your contacts and messages when your phone asks.
  
6. Your phone and your Mercedes-Benz infotainment system are now connected over Bluetooth.

Menu names can differ by model year, so your owner's manual has the exact steps for your Mercedes-Benz.

Using Bluetooth in Your Mercedes-Benz

Once you're connected, you can use the steering wheel controls, the touchscreen or your voice to:

  
• Make and receive hands-free calls
  
• Stream music, podcasts and audiobooks from your phone
  
• Hear and reply to text messages

Want your phone's apps on the screen too? Follow our Apple CarPlay setup guide or our Android Auto setup guide.

Delete or Switch a Phone

Open the connected devices list on the Mercedes-Benz screen (Phone > Connect Device), select the phone and remove it. Then remove your Mercedes-Benz from your phone's Bluetooth list. To switch phones, connect the one you want from the devices list.

Bluetooth Not Connecting? Try These Fixes

If your phone won't pair or keeps dropping, go through these one at a time and test after each.

  
• Turn Bluetooth off and back on, then restart your phone and turn your Mercedes-Benz off and on again.
  
• Keep your phone unlocked and visible, with its Bluetooth device list open, during the whole pairing process.
  
• Make sure your phone isn't connected to another device, like headphones or a smartwatch.
  
• Update your phone's software.
  
• Remove your phone from the Mercedes-Benz connected devices list, remove your Mercedes-Benz from your phone's Bluetooth list, then pair again.
  
• Codes don't match? Cancel and start the pairing steps over until they do.
  
• Calls work but music doesn't? Turn on media audio for your Mercedes-Benz in your phone's Bluetooth settings, and set the media source on the Mercedes-Benz to Bluetooth audio.
  
• Still stuck? Schedule a service appointment with Mercedes-Benz of Sarasota and our team will take a look.

Looking for a new Mercedes-Benz? Browse all new vehicles or our pre-owned inventory at Mercedes-Benz of Sarasota.

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Bluetooth FAQs

How do I pair my phone to Bluetooth in my Mercedes-Benz?

Turn on Bluetooth on your phone and keep its Bluetooth screen open. On the Mercedes-Benz screen, select Phone, then Connect New Device and Start Search on System. Choose your phone from the list, confirm that the code matches on both screens, and allow contact access when your phone asks.

Why can't my phone find my Mercedes-Benz when I pair it?

Your phone has to be visible to the Mercedes-Benz during the whole pairing process. Keep your phone unlocked on its Bluetooth screen, turn Bluetooth off and back on, and restart your phone and your Mercedes-Benz. If it still doesn't show up, delete the old pairing on both devices and try again.

Why does my Mercedes-Benz show a code when I pair my phone?

The code confirms that your phone and your Mercedes-Benz are pairing with each other. Check that the code on the infotainment screen matches the code on your phone, then confirm on your phone. If the codes don't match, cancel and start the pairing steps over.

How many phones can I pair to my Mercedes-Benz?

You can pair more than one phone, but only one phone is active for calls at a time. To switch, open the connected devices list on the screen and connect the phone you want.

How do I delete a phone from my Mercedes-Benz?

Open the connected devices list on the Mercedes-Benz screen (Phone > Connect Device), select your phone and remove it. Then remove your Mercedes-Benz from your phone's Bluetooth list so the two forget each other.

Why don't my contacts show up in my Mercedes-Benz?

Your phone has to share your contacts with your Mercedes-Benz. When your phone asks during pairing, allow access to your contacts and messages. If you missed the prompt, open your phone's Bluetooth settings for your Mercedes-Benz, turn on contact sharing and reconnect.

Why does my phone work for calls but not for music in my Mercedes-Benz?

Calls and music use separate Bluetooth permissions. Open your phone's Bluetooth settings for your Mercedes-Benz and make sure phone calls and media audio are both turned on, then reconnect. On your Mercedes-Benz, also check that the media source is set to Bluetooth audio.

Do I need Bluetooth for Apple CarPlay or Android Auto in my Mercedes-Benz?

Wired CarPlay and Android Auto connect with a USB cable. Wireless CarPlay and Android Auto start with a Bluetooth pairing on models that support them. Pairing over Bluetooth also gives you hands-free calling and music without CarPlay or Android Auto.